2018 Mazda CX-5 transmission problems

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My Mazda 2018, CX-5, Grand Touring, was diagnosed with a cracked cylinder head at 64,599 miles. This issue could posed a safety hazard for not only us but others on the road by: *Engine Failure / Sudden Loss of Power-A crack allows coolant and oil to mix or leak, leading to overheating and potential catastrophic engine seizure. A seized engine can cause sudden, unexpected loss of power — especially dangerous at highway speeds or during lane changes/merges. *Oil and Coolant on the Road-Leaking fluids drip onto the roadway, creating slick surfaces for motorcyclists and other vehicles — similar to a spilled oil hazard. This is especially dangerous on curves and in wet conditions. *White Smoke / Steam Billowing from Exhaust-When coolant enters the combustion chamber, it burns off as thick white smoke. This can instantly reduce visibility for drivers behind the vehicle, potentially causing rear-end collisions. *Fire Risk-If oil leaks onto hot exhaust manifolds or engine components, it can ignite. An engine fire can spread quickly and, in traffic, puts surrounding vehicles and occupants at risk. *Debris from Engine Destruction-In extreme cases, a severely overheated or seized engine can cause internal components to fail violently. Debris from a catastrophic engine failure can damage undercarriages of nearby vehicles or become road hazards. *Stalling in High-Risk Locations-A vehicle that stalls due to engine failure in a tunnel, on a freeway on-ramp, in an intersection, or on a bridge creates an immediate collision risk for surrounding traffic. This is part of why Mazda's handling of the cylinder head defect is so problematic — it's not merely a costly repair, it's a public safety issue that arguably warrants regulatory attention (NHTSA). We had NO warning lights, no overheating issues. Repairs have been made to the cost of almost $5400.00 *Please note there are many, many people complaining of this same issue on this model of car in multiple on-line forums.

NHTSA complaint #11747660 — an unverified report by a vehicle owner.

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Cylinder head suddenly cracked, causing heavy oil leakage onto hot exhaust manifold. Car started to smoke heavily. Vehicle turned off before potential engine fire.

NHTSA complaint #11744932 — an unverified report by a vehicle owner.

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2018 Mazda CX-5 AWD with 2.5 L engine, non turbo. Car has 98,914 miles. Rear differential started leaking oil. Dealer stated that the differential needs to be replaced, for $5,003.33. Manual does not provide for oil change intervals. Lifetime oil. 98K must be the life expectancy. Has not been fixed yet. Sitting in the garage dripping oil onto a piece of cardboard. independent shop looking for a low mileage used differential.

NHTSA complaint #11742164 — an unverified report by a vehicle owner.

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Like many other complaints. My 2018 Mazda cx5 GT is having the same issue with the cracked cylinder head. I only have about 36-38k mileage on it ( I forgot the exact). Mazda dealership will not cover the cost. NEVER had an accident to the front and only one accident to the back when I got rear ended in 2019. If this is a wide spread issue, why is this not a recall? and why is it only the turbo engine gets extended warranty? The repair cost right now approximately $9,500. I never do any maintenance at Mazda so I doubt they will give me the good will assistance but I am still waiting for an answer. I hope NHSTA will do something because this issue will continue with all other owners that have the same year model.

NHTSA complaint #11738405 — an unverified report by a vehicle owner.

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My 2018 CX5 just hit 50,000 miles recently and I smelled something burning and saw smoke coming from the hood while I was stopped for a school bus. I immediately stopped driving due to fire concerns. The vehicle has a cracked cylinder which is a known issue for this vehicle. Mazda has no plans to correct this issue other than issuing a technical bulletin. I feel that Mazda should repair this at their cost because it is a defect and the vehicle only has 50,000 miles. Instead I have to pay nearly $5,000. This is hard to believe! Transcript from dealer: The technician reported an oil leak from the cylinder head, specifically indicating a crack in the number four lifter valley that is causing fluid to leak down the engine block. This issue is recognized as a known problem, and the technician will check if it is covered under warranty. Repairing the cylinder head will require significant labor, including dropping the engine, and will take some time to complete. Services being performed: - Oil change. - Inspection for oil leak issue. Recommendations: - Replacement of the cylinder head due to the identified oil leak. Multi Point Inspection $4870.22

NHTSA complaint #11738150 — an unverified report by a vehicle owner.

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Upon acceleration it’s not shifting gears properly. The rpm’s rev but the vehicle doesn’t go faster. Traffic behind me continued to accelerate to where i was concerned about being rear ended. I Have not taken it to anyone yet..it has done this a couple of times. Even though it’s a 2018 it only has 25000 miles on it. The dealer is an hour away and i”m afraid to drive it there because i don’t want to cause more problems. No warnings lights or messages.

NHTSA complaint #11732799 — an unverified report by a vehicle owner.

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2018 Mazda CX-5, 58,182 miles. Report date is 3/7/2026, low mileage for it's age. Vehicle has been exclusively purchased and serviced at the same authorized Mazda dealership for the lifetime of the vehicle, with all maintenance records on file. I began experiencing a strong burning oil smell inside the passenger cabin while driving. The fumes were noticeable to both the driver and passengers, creating a potential carbon monoxide/combustion fume exposure hazard that posed a safety risk to all occupants. Upon bringing the vehicle to the dealership, the technician diagnosed a cracked cylinder head requiring full replacement. This is a significant structural engine defect. Despite the vehicle being dealer-serviced its entire life, the repair cost was initially placed entirely on the owner. Mazda eventually provided partial financial consideration, though the root cause of why a cylinder head cracked on a well-maintained 58,182-mile vehicle was never adequately explained. I am filing this complaint because fumes entering the passenger cabin represent a serious safety defect, and I believe this issue may affect other 2018 CX-5 owners.

NHTSA complaint #11722750 — an unverified report by a vehicle owner.

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2018 Mazda CX-5, 2.5L NA Has been diagnosed with leak in the cylinder head cover, which has resulted in engine oil leaking directly onto the exhaust manifold. This leak produces significant smoke and a strong burning oil smell while the vehicle is running. There are numerous reports on Mazda owner forums describing the same issue occurring in Mazda CX-5 models. Some owners even reported instances of minor fires or active burning under the hood due to oil contacting hot components. Mazda released Technical Service Bulletin TSB #SA-031-21, which includes a redesigned cylinder head for the 2018–2019 CX-5 models. This bulletin demonstrates Mazda’s awareness of the design flaw. The TSB only covers turbo 2.5L engines and not normally aspirated engines. There is substantial evidence that this is a widespread defect in these model years, unrelated to owner misuse or vehicle mileage. Mazda should take full responsibility by issuing a formal recall or providing an extended warranty to address the problem and prevent safety risks.

NHTSA complaint #11697198 — an unverified report by a vehicle owner.

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the cylinder head has a crack in it witch sprays oil all over the engine.it also sprays oil on to the very catalitic converter that's very hot .smoke is everywhere and iam afraid it will cause a fire

NHTSA complaint #11685332 — an unverified report by a vehicle owner.

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Smelled smoke (burnt oil) for over a year. Dealer could not address. Finally found that the cylinder heads had cracked and required replacement at $7500. Car was only 51K miles.

NHTSA complaint #11644638 — an unverified report by a vehicle owner.

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I purchased my CX-5 from Mazda dealership when new. The vehicle has been having coolant issues where the Electronically controlled thermostatic valve (ECTV) will open prematurely at 120°F instead of at higher temperatures. This all leads to higher fuel consumption, premature wear and tear on the engine, higher water condensation in the engine oil, poor engine and cabin air performance. I had it diagnosed at the Mazda dealership where I bought it from (Previously it was Sussman Mazda of Abington, now Fred Beans Mazda of Abington in PA) and they said the values are admissible by Mazda and not indicative of a problem. However, my vehicle cannot reach normal operating temperature of 198°F when driven for 50 miles at ambient 28°F for over an hour due to premature opening of the ECTV at lower temperatures. There are no codes showing up relating to the issue, therefore the dealership declined any repair works to be done.

NHTSA complaint #11644142 — an unverified report by a vehicle owner.

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We purchased our vehicle from Riley Mazda in September 2018. Shortly after reaching approximately 50,000 miles, we began to notice that the gauges would fluctuate, and there was a slight burning odor in the car cabin. We replaced the air filters for both the engine and cabin, as well as performed an engine oil change. In October, we had a brake flush done when we inquired about the burning smell coming from under the hood. Despite our concerns, the dealership was unable to identify any problems at that time. On a subsequent visit, we paid a diagnostic fee of $220.00. It was during this visit that the dealership discovered an issue with the engine. The newly identified problems will significantly impair the vehicle's performance and decrease its value. Additionally, we anticipate needing future repairs, which could pose serious safety hazards.

NHTSA complaint #11639995 — an unverified report by a vehicle owner.

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Ticking sound coming from engine. Likely related to the hydraulic lash adjusters. Vehicle has had a recent oil change by a technician.

NHTSA complaint #11634747 — an unverified report by a vehicle owner.

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The cylinder head on my 2018 Mazda CX-5 developed cracks on the exhaust side, leading to significant oil leakage onto the exhaust manifold. This has caused engine damage and safety concerns. The vehicle is currently at a Mazda dealership, where the issue has been inspected and documented. The component is available for further inspection upon request. The oil leaking onto the exhaust manifold creates a serious fire hazard due to the high heat generated in this area. Additionally, the vehicle experienced burning smells and visible smoke coming through the air vents, which could impair visibility or cause distraction while driving. These conditions place the safety of myself, my passengers, and others on the road at risk. The issue has been confirmed by a Mazda dealership. They provided a video showing oil actively dripping from the cracked cylinder head and stated that the engine requires a full replacement. Mazda dealership video: [XXX] This video contains the engine inspection findings conducted at the dealership during my recent visit. It clearly shows the damage and highlights the issues identified. The vehicle has been inspected by the Mazda dealership service team, who identified the cracks in the cylinder head and documented the oil leakage and related engine damage. There were no warning lamps or messages on the dashboard prior to the failure. The symptoms began with a noticeable burning smell inside the cabin, followed by a slight mist coming out of the air vents and smoke from under the hood. Oil leakage was later observed on the ground, and the coolant level appeared empty. I’ve received a video inspection of my vehicle from the service center on March 7, 2024 with no concerns at that time, which you can view here: [XXX] . This link leads to TruVideo, a platform that many dealerships use to share service videos with customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11631241 — an unverified report by a vehicle owner.

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This car has a confirmed cracked cylinder head and is leaking oil. This is a known issue and there is a TSB out for it. It happened at $62500 miles and is just outside of the warranty. This has happened to several of these cars. Mazda is not doing "good will" to repair them and there is not yet a recall which there should be. The car suddenly started leaking oil and smoking/burning. It is unsafe and a defective cylinder head. Mazda should be taking responsibility for this

NHTSA complaint #11626592 — an unverified report by a vehicle owner.

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2018 mazda started smoking from under hood and noticed a burning oil smell. Took to mechanic and was told engine head gasket has a huge Crack. Car only has 22k on it and never been in any accident. All appropriate preventative services are up to date. There was no indication light no warning light nothing to identify why the car was leaking oil and smoking until it was looked at. This has multiple.complaints in regards to this specific year and model and needs to be addresses before someone's car catches fire or stalls in the middle of highway

NHTSA complaint #11592587 — an unverified report by a vehicle owner.

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Constant ticking sound coming from engine, most apparent while idling but continues even after oil change and engine warm up. Goes away for short periods of time. Always comes back and is very loud. Sometimes engine block shakes and can be felt through the steering wheel.

NHTSA complaint #11591921 — an unverified report by a vehicle owner.

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Cracked cylinder head. Burning oil smell. Coolant leaking into oil. Car purchased a year ago for $21,500. Dealer I bought it from paid 1/2 after sending it out to Mazda to be diagnosed and fixed.

NHTSA complaint #11585016 — an unverified report by a vehicle owner.

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Noticed an oil smell when driving the vehicle, slightly premature to when it was due for an oil change. Engine was emitting light blue smoke when parked after driving for more than 20 minutes. Took the car to a Mazda dealership to get serviced two days after noticing the issue and was told that the cylinder head was cracked and needed to be replaced. There was oil leaking from the vehicle, which I had not noticed, and it had soaked a lot of the front undercarriage of the car. Research into the effects of an oil leak indicate that it can cause a serious malfunction of the engine and other components of the car, but I did not experience that in the time of noticing the problem and taking the vehicle to get serviced. The problem was diagnosed by the service department at a Mazda dealership and is being repaired there. The oil indicator came on a day after noticing the smell.

NHTSA complaint #11582620 — an unverified report by a vehicle owner.

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Noticed a burning oil smell coming from the car along with leaking oil in the driveway. Vehicle has 53000 miles on it and was 3 months out of powertrain warranty but still under the 60000 mileage cap. Local Mazda dealership came back saying that it was a "SA-037/23 Oil leak at cylinder head, cylinder head replacement with parts kit" and quoted $5100 to repair. Dealership stated that the vehicle was unsafe to operate. There were no dash indicator lights or symptoms of overheating to indicate that there was a problem outside of the smell. After the diagnosis was made, we researched and found that this was a commonly reported problem for this model year

NHTSA complaint #11582662 — an unverified report by a vehicle owner.

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2018 Mazda CX-5 with roughly 52,000 miles on it was emitting a burnt rubber smell and white smoke from the engine. Repair shop thought it was a bad timing lock. Replaced that and car continued to emit white smoke and smell like burnt rubber. Engine then began leaking oil. Took the car back to the repair shop and it was confirmed that the engine had a cracked cylinder head. The repair shop said this is a known issue with 2018-2019 Mazdas. In three days time, the engine leaked roughly 1 quart of oil and was deemed not safe to drive by the repair shop.

NHTSA complaint #11578862 — an unverified report by a vehicle owner.

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Vehicle engine has stalled multiple times at low speeds. Vehicle will not restart immediately. In order to get vehicle to restart, gas must be revved while pressing start button to get engine to restart. It appears as if fuel is not being delivered to engine. Electrical components remain functional. Vehicle was inspected by dealer and issue could not be recreated. No issues were found. No warning lights displayed or codes found upon inspection. No symptoms of problem; occurrence is sporadic. It has caused traffic and safety hazards due to stalling in roadways.

NHTSA complaint #11570662 — an unverified report by a vehicle owner.

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Oil leak. Smoke from the engine. Inspected by the local body shop, we were told that the leakage would probably come from cylinder head. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11544817 — an unverified report by a vehicle owner.

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Many incidents have occurred with this vehicle. First occurrence happened 11/25/21. Attempting to pass another vehicle and the car began slowing down and various warnings came on. Pulled off to the side of the road, turned off the vehicle and restarted without any further incident. This same thing happened 2 times in 12/2021 both time attempting to pass another vehicle. 2nd time in December the check engine light came on. Scheduled to be seen by a mechanic with the earliest appointment on 12/31/21. Mechanic recommended taking to a licensed Mazda mechanic. Appointment was on 01/07/22. They looked at the car and fixed the issue. Can't remember the issue at that time. By 05/2022, check engine light came back on and car would start slowing down and shutting off when attempting to pass another vehicle. If RPMs would go to high, car would do this. Check engine light came back on. Took to Mazda mechanic on 06/17/22. After several troubleshooting fixes, it was determined I needed a new engine as there were parts broken missing or broken. Did not have my car for 13 weeks. Most recently, on 08/13/23, car shut off in a drive through. Towed to mechanic and needed a new camshaft. Picked up my car on 08/21/23 and within 45 minutes, car shut off while driving up a hill. Towed back to mechanic. This time there are electical issues and an ill fiitting pin. Have to take it to a licensed Mazda mechanic. Having to tow it due to how unsafe it is to drive. Reached out to Mazda with my concerns over saftey and waiting to hear back. Very concerned that this will never be resolved and that this is a very unsafe vehicle to drive.

NHTSA complaint #11541126 — an unverified report by a vehicle owner.

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Hello, I am writing to you for a possible failure post update to the software as specified in Recall 19V-497 dated 09/06/2022 found on the manufacturer's recall website (https://www.mazdarecallinfo.com/). The status is marked as CLOSED. However, I faced the exact problem yesterday as described in the Safety Risk section of the recall details on their website (Summary section on NHTSA website). Below is my best attempt to describe my event: Event: I made a stop at a red light. As it turned green, I accelerated and the engine shut off/stalled. I pushed the engine stop button, switched gear to "P", and the car won't start at all. I was also not able to press the brake or accelerator. I was not able to move the gearstick. Safety risk: My car stalled in the middle of the road. It was a busy junction. If this occurred on a highway, it is possible this may lead to serious injuries or death. After-events: I got the car towed to the dealership where I was told by the service crew that the car worked fine. I was sent a video of multipoint inspection with recommended additional services, a business that I understand. However, they were not able to identify the cause of the engine stall. I decided to check recall information and found this recall (19V-497) with status as CLOSED. But this is the exact problem I faced yesterday. Therefore, either/some/all of the below cases are possible: 1. The status is marked incorrectly as CLOSED 2. The date of recall on the website is misleading; this recall was placed 06/27/2019. 3. My service did not actually service the recall (I service my car every 5000 miles) 4. The recall failed to resolve the engine stall issue. 5. Issue may not be related to failure of this recall remediation; meaning, service did not perform a root-cause inspection of the problem itself. This message is intended to keep you informed in case point (4) holds true.

NHTSA complaint #11483384 — an unverified report by a vehicle owner.

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oil leak from a cracked cylinder head, common issue seen

NHTSA complaint #11482319 — an unverified report by a vehicle owner.

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Vehicle was brought to dealership for a fuel pump safety recall. I was advised that the belt tightener was leaking and was in urgent need of replacement. Failure of the belt tightener would result in drive train belts loosening with an impact on operation of the vehicle. The car is 4 years old and has less than 12,000 miles on it. Belt tighteners are normally designed to last 75,000+ miles, suggesting a possible defect in this case.

NHTSA complaint #11480391 — an unverified report by a vehicle owner.

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Driving on highway going 70-75 mph, all of a sudden car starts to stall, check engine light lights up informing me keyless, power steering, vehicle system, smart brake malfunction. I almost crashed as I was on I-55 heading to downtown Chicago. My girlfriend and I could have died.

NHTSA complaint #11478806 — an unverified report by a vehicle owner.

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Will not accelerate at times no matter how far you press down on gas pedal and will stall right after. I will pull over shut off vehicle and restart. This sometimes corrects the problem right away. Other times it lasts longer. System malfunction light randomly comes on.

NHTSA complaint #11432642 — an unverified report by a vehicle owner.