Owners have filed 66 complaints
about the 2009 Mazda CX-9 with NHTSA between 2010 and 2026.
The largest single group is the brakes.
Across this model's run it ranks 16 of 17 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 31
Against the median year of the Mazda CX-9. 50 means typical for this
model; 100 means roughly double.
Severity — 16
3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 19
11% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.5%
10,000 – 24,999 miles
12.3%
25,000 – 49,999 miles
818.2%
50,000 – 74,999 miles
1022.7%
75,000 – 99,999 miles
36.8%
100,000 – 149,999 miles
1840.9%
150,000+ miles
24.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2010peak 6Jun 2026
NHTSA investigations into the 2009 Mazda CX-9
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE15022Opened 9 Jun 2015Closed 20 Aug 2015SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Lower ball joint separation
In an July 7,2015 letter to NHTSA, Mazda identified a safety defect that could result in lower ball joint separation in approximately 193,484 model year (MY) 2007 through 2014 Mazda CX-9 vehicles (NHTSA Recall No. 15V-451,Mazda 8515G).Mazda indicated that damage to the ball joint boot may allow water to enter the front suspension ball joint fitting during use which may result in premature ball joint wear and a progressively looser joint.In January 2014, Mazda implemented redesigned lower control arms in production vehicles to improve the durability of the lower ball joints.The redesign involve...
Recalls on the 2009 Mazda CX-9
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V782000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
18V018000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of th
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
17V457000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
17V429000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Risk: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
15V451000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.
Risk: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.
09E011000
EQUIPMENT
THULE, INC. IS RECALLING 2,323 OWNER-INSTALLED ROOF-MOUNTED FIT KITS, MODELS 3068 AND 3069, MANUFACTURED BETWEEN JANUARY 1, 2008 AND FEBRUARY 28, 2009 THAT ARE USED WITH THULE PODIUM FOOT PACKS, MODELS 460 AND 460R. THESE FIT KITS WERE SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE BOLT(S) USED TO SECURE THE FOOT TO THE VEHICLE WAS MANUFACTURED TO A HARDNESS THAT MAY CAUSE THE BOLT(S) TO BE BRITTLE AND POTENTIALLY BREAK UNDER STRESS.
Risk: THIS MAY RESULT IN THE BOLT(S) SNAPPING OFF DURING USE OR WITHOUT A LOAD. THE UNSECURED RACK AND LOAD CAN THEN COME LOOSE WHILE DRIVING CREATING A POTENTIAL ROAD HAZARD, POSSIBLY RESULTING IN A VEHICLE CRASH.
09V066000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
MAZDA IS RECALLING 30,600 MY 2007-2009 CX9 VEHICLES EQUIPPED WITH POWER ADJUSTABLE SEAT WITH POSITION MEMORY FUNCTION. THE SEAT HARNESS ROUTED UNDERNEATH THE SEAT CUSHION MAY INTERFERE WITH THE FRONT COVER BRACKET WHICH IS ATTACHED ON THE FRONT SIDE OF THE SEAT CUSHION. DUE TO THIS THE COVERING OF THE SEAT HARNESS MAY BE DAMAGED, THE CORE WIRE OF THE HARNESS MAY TOUCH WITH THE BRACKET AND RESULT IN SHORT CIRCUIT.
Risk: DRIVERS WILL EXPERIENCE CERTAIN FUNCTIONS THAT ARE UNCONTROLLABLE WHICH WILL CAUSE SERIOUS DIFFICULTIES IN DRIVING INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201803018,438 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected. Note: This recall supersedes recall 2017-012. Vehicles completed under the previous 2017-012 recall require repair under this recall, as the previous recall remedy was an interim repair. Interim repair parts must be replaced with final repair parts.
Recall 201532310,600 units in Canada
Suspension
On certain vehicles, the front suspension ball joint could separate from the lower control arm due to corrosion caused by saltwater intrusion. This could result in a loss of steering control, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace lower control arm with an updated version.
Recall 20090553,510 units in Canada
Seats And Restraints
On certain vehicles equipped with power-adjustable seat with position memory function, the seat wiring harness may be subject to chafe damage. As a result the covering of the seat harness may become damaged, allowing the core wire of the harness to contact a bracket and cause an electrical short-circuit. In the worst case, certain functions such as seat position, height adjustment and seatback reclining may be activated unexpectedly and be uncontrollable. Should this occur while the vehicle is in motion, it could result in a vehicle crash causing property damage, personal injury or death. Correction: Dealers will inspect and secure the seat harness as required. If necessary, the harness covering will be repaired or the harness will be replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
Mount Pleasant, WICrash
AIR BAGS
HI THERE ... WE GOT REAR ENDED LAST YEAR ... I HAVE HAD NO LUCK GETTING OUR MAZDA REPAIRED FOR THE LAST COUPLE OF MONTHS ... MAZDA HAS NOT CALLED ME BACK FOR REPAIR
NHTSA complaint #11039161 — an unverified report by a vehicle owner.
at 145,000 milesAlta Loma, CACrash
SERVICE BRAKES
WAS DRIVING MY MAZDA CX-9 IN AFTERNOON TRAFFIC WHEN THE CAR IN FRONT OF ME APPLIED THEIR BRAKES TO STOP. I WENT TO APPLY MY BRAKES AND THE PEDAL WAS HARD AND NOTHING HAPPENED...THE CAR WOULD NOT STOP. I THEN PLACED MY OTHER FOOT ON THE PEDAL IN ORDER TO APPLY MORE PRESSURE AND STILL NOTHING. HEARD A HISSING NOISE AND THEN REALIZED THIS CAR WAS NOT GOING TO STOP. "SCARED THE HELL" OUT OF ME AS I WATCHED MY CAR HIT THE CAR IN FRONT OF ME. THANK GOD I WAS NOT GOING FAST OR THIS COULD HAVE BEEN TRAGIC. PULLED OVER SLOWLY TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF TO GATHER MY THOUGHTS. APOLOGIZED TO THE LADY I JUST HIT AND COULD NOT EXPLAIN TO HER WHAT HAPPENED, WE WERE BOTH PUZZLED. I THEN SLOWLY MILKED THE CAR HOME TO PARK IT AND CALL THE DEALER. THIS IS WHAT I FOUND OUT....MAZDA KNOW'S THERE ARE ISSUES WITH THE BRAKE POWER ASSIST UNIT AND IT ACTUALLY WAS INVESTIGATED BY THE NHTSA. NOT HAPPY WITH THE FACT THAT MAZDA IS AWARE OF THIS PROBLEM AND NEVER NOTIFIED ME OFF IT. SUBSEQUENT CALLS TO MAZDA AND THEY SAID "ONE" MEMO WAS SENT OUT AND BECAUSE OF THE MILEAGE ON MY CAR IT'S NOT COVERED. REALLY....HOW CAN A COMPANY WILLINGLY KNOW THERE'S A BRAKE PROBLEM AND SEND "ONE" SO CALLED MEMO TO IT'S OWNERS. IF I HAD EVER SEEN THAT MEMO MY CAR WOULD HAVE BEEN AT THE DEALERS IMMEDIATELY. NOT TO PLEASED WITH MAZDA AT THE MOMENT......IF THIS IS WHAT THEY MEAN BY "WE BUILD EXCITEMENT"! I'M NOT INTERESTED!
NHTSA complaint #10766605 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 217,400 milesCleveland, OH
SEAT BELTS
The contact owns a 2009 Mazda CX-9. The contact stated that while inspecting the vehicle it was discovered that the locking mechanism for both the 3 row driver side and passenger side seat belts locking mechanisms was not present. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 217,400.
NHTSA complaint #11741519 — an unverified report by a vehicle owner.
at 120,000 milesLouisville, KY
SUSPENSION
The contact owns a 2009 Mazda CX-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed the dealer of the issue however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 15V451000 (Suspension) as a possible solution for the failure; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11584693 — an unverified report by a vehicle owner.
Pittsboro, NC
TIRES
October 2021 purchase 2 Cooper Evolution H/T All-Season 245/60R18. With less than 8k miles, both tires developed deformities/bulging on upper sidewal/tread,line intersect, causing vehicle to shimmy. The dot #'s of both tires are up83 1LE 1021 . Tires have a 60k warranty. Cooper tires issues two safety recalls due to sidewall deformities on this tire model, same plant, but in a different sizes. February 26, 2021 cooper tires has issued yet another safety recall on this exact model tire but in a different size. The 2 cooper evolution HT tires seem to also have sidewall defects. I feel that the bulging tires are a safety hazard due to manufacturing defects. I would like to have my 245/60r18 cooper evolution as well as all of the other sizes of this model tire made by cooper, futher reviewed to the recall list
NHTSA complaint #11490468 — an unverified report by a vehicle owner.
at 120,000 milesAlbuquerque, NM
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
The contact owns a 2009 Mazda CX9. The contact stated while driving at an undisclosed speed, the hot engine temperature warning light illuminated. The contact pulled over and added coolant to the reservoir and waited for the engine to cool down. The warning light remained illuminated. The contact was concerned that the failure was related to the water pump on the vehicle not working as needed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11433885 — an unverified report by a vehicle owner.
Pittsboro, NC
TIRES
WHILE DRIVING UNDER NORMAL, DRY CONDITIONS ON HIGHWAY 540 IN NORTH CAROLINA, MY RIGHT REAR COPPER CS5 ULTRA TOURING TIRE CATASTROPHICALLY FAILED AND SEPARATED THE TREAD COMPLETELY FROM THE SIDEWALL OF THE TIRE ON MY 2009 MAZDA CX-9.
NHTSA complaint #11395574 — an unverified report by a vehicle owner.
at 150,000 milesCedarville, OH
POWER TRAIN
WHILE PULLING A SMALL TRAILER THE CAR STOPPED UNABLE TO DRIVE THE CAR ACCORDING TO THE MECHANIC THE TRANSFER CASE SHATTERED INTO PIECES
NHTSA complaint #11349310 — an unverified report by a vehicle owner.
at 115,000 milesGrand Prairie, TX
SERVICE BRAKES
MY BRAKES STARTED FEELING SPONGY BUT HARD TO PUSH WHEN I WOULD TRY TO COME TO A STOP. IT FELT AT TIMES LIKE MY CAR WASN'T GOING TO STOP. I STOPPED DRIVING IT AND THE BRAKE BOOSTER WAS REPLACED. AT THAT TIME, I LOST BRAKES COMPLETELY. THE BRAKE PEDDLE GOES ALL THE WAY TO THE FLOOR WHEN PRESSED. HOPEFULLY THE BOOSTER IS A BAD ONE.
NHTSA complaint #11338789 — an unverified report by a vehicle owner.
at 135,000 milesLouisville, KY
SERVICE BRAKES
I HAVE A PROBLEM WITH THE BRAKE LIGHT SWITCH. IT WORKS FOR AWHILE AND THEN STOPS WORKING. WHEN I PRESS THE BRAKE PEDAL THE BRAKE LIGHT MAY OR MY NOT COME ON AND THAT IS WHILE SITTING STILL OR WHILE THE CAR IS MOVING. I HAVE REPLACED THE SWITCH SEVERAL TIMES.
NHTSA complaint #11318192 — an unverified report by a vehicle owner.
at 142,000 milesDuluth, GA
SERVICE BRAKES
I WAS TAKING MY DAUGHTER TO HIGH SCHOOL IN THE MORNING WITH MY SON IN THE CAR AS WELL. IN THE PARKING LOT OF THE HIGH SCHOOL, I APPLIED THE BRAKES BUT THE BRAKES DID NOT WORK. MY FOOT WAS ALL THE WAY TO THE FLOOR WHEN THEY FINALLY CAUGHT BUT I WAS OUT IN THE LINE OF TRAFFIC AND LUCKILY NO ONE HIT ME AND INJURED MY SON OR MYSELF. AFTER REPLACING THE ROTORS AND BRAKE PADS THAT DID NOT FIX THE SITUATION, I HAVE SINCE LEARNED THAT THE BRAKE BOOSTER HAS BEEN AN ONGOING ISSUE WITH MAZDA CX-9 THAT WAS EVEN INVESTIGATED BY THE NHTSA WITHOUT HAVING A RECALL. HOW DOES SOMETHING SO CRITICAL IN THE SAFETY OF LIVES DOES NOT GENERATE A RECALL THAT THE NHTSA HAS SEEN REPEATED COMPLAINTS OF THE SAME ISSUE WITHOUT ADVISING OR CARING ABOUT THE SAFETY OF THE CONSUMERS AND OTHER DRIVERS. IT IS AN ONGOING ISSUE THAT MAZDA HAS NOT ADDRESSED OR CORRECTED.
NHTSA complaint #11309653 — an unverified report by a vehicle owner.
at 147,000 milesLynn, MA
ENGINE
OIL AND COOLANT MIXED TOGETHER AND CAUSE ENGINE TO DIE WITH A SERVICE CODE OF P0016 WHICH MEANS PER THE DEALER THAT THE ENGINE NEEDS TO BE REPLACED. I BOUGHT THIS CAR BRAND NEW AND HAD IT SERVICE BY MAZDA DEALERSHIP CONSISTENTLY. THIS IS COMMON ISSUE AND MAZDA MANUFACTURER SHOULD BE COVER THIS ISSUE FOR CUSTOMERS.
NHTSA complaint #11301058 — an unverified report by a vehicle owner.
at 138,000 milesCitrus Heights, CA
SERVICE BRAKES
HISSING SOUND WHEN BRAKE PEDAL IS PRESSED. PEDAL GETS REALLY HARD TO PUSH THEN IT GOES TO THE FLOOR WHEN ATTEMPTING TO STOP THE VEHICLE. IN A PANIC STOP IT FEELS THAT THE CAR WILL NOT BE ABLE TO STOP. I AM TOLD THAT THE BRAKE BOOSTER HAS FAILED. THE MILEAGE ON THE VEHICLE IS APPROXIMATELY 138,000 MILES.
NHTSA complaint #11255157 — an unverified report by a vehicle owner.
Mooresville, NC
AIR BAGS
TAKATA RECALL, I CALLED MAZDA AMERICA ON OR AROUND MARCH 1, 2019 ABOUT THIS RECALL, I EXPLAINED I WOULD NEED A VEHICLE TO USE AS THEY FIXED IT, THE LADY ON THE PHONE EXPLAINED THAT THERE DEALER IN HUNTERSVILLE NC WOULD NOT HAVE A VEHICLE TO LOAN FOR THREE OR FOUR DAY AND THAT THE DEALERSHIP WOULD CALL ME, ITS NOT THE 25TH OF MARCH AND NO PHONE CALLS FRON MAZDA OR THERE DEALER!
NHTSA complaint #11191323 — an unverified report by a vehicle owner.
at 113,000 milesFort Mitchell, KY
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE VEHICLE CONTINUED TO SLIDE AS THE CONTACT DEPRESSED THE BRAKE PEDAL WITH FORCE. THE CHECK ENGINE INDICATOR WAS ALSO ILLUMINATED. THE CONTACT CALLED KERRY MAZDA (1020 BURLINGTON PIKE, FLORENCE, KY 41042, (844) 327-8391) AND WAS ADVISED TO CONTACT THE MANUFACTURER. AN UNKNOWN RECALL WAS ISSUED SOON AFTER THE VEHICLE'S WARRANTY EXPIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #11184795 — an unverified report by a vehicle owner.
at 125,000 milesPort Chester, NY
POWER TRAIN
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION AND A RATTLING NOISE WAS HEARD. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE ROAD SHOULDER TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSFER CASE WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #11112379 — an unverified report by a vehicle owner.
Royal OAK, MI
AIR BAGS
TAKATA RECALL VIN: [XXX] I HAVE REPEATEDLY CALLED THE DEALERSHIP (SUBURBAN AUTO COLLECTION OF TROY - MICHIGAN) SUBURBAN MAZDA OF TROY FOR THE PAST 1-2 YEARS ASKING THEM TO CHECK AND SEE IF OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST AND THEY HAVE CONFIRMED EVERYTIME THAT IT WAS NOT. I CHECKED THE NHTSA WEBSITE AND CONFIRMED THAT THEIR IS AN ACTIVE RECALL ON THE AIRBAG FOR OUR CX-9. WE WERE NOT CALLED OR INFORMED (AS THEY SAID THEY WOULD DO). WE DID NOT RECEIVE THE PROPER NOTIFICATION FROM TAKATA OR THE MAZDA DEALERSHIP. OUR VEHICLE WAS EITHER APART OF THE RECALL FROM THE START OR IT WAS ADDED LATER WHEN THE RECALL WAS EXPANDED, HOWEVER WE NEVER RECEIVED ANYTHING TELLING US TO HAVE THE AIRBAG INFLATOR REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11111207 — an unverified report by a vehicle owner.
Columbia, MD
SERVICE BRAKES
MAZDA CX9 BREAK BOOSTER DIAPHRAGM LEAKAGE. I RECENTLY PURCHASED A 2009 MAZDA CX9 THAT ALMOST GOT ME KILLED. I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY IN THE CAR WHEN ALL OF A SUDDEN I HAD TO SLOW DOWN BECAUSE THE CAR AHEAD OF ME ABRUPTLY SLOWED DOWN. I PRESSED MY BREAKS TO SLOW DOWN AND IT FELT AS HARD AS A ROCK PROMPTING ME TO MAKE SHARP MANEUVER INTO THE OTHER LANE, THANKFULLY NO OTHER CARS WERE COMING ON THAT LANE. UPON MAKING HOME I WENT ON THE COMPUTER AND RESEARCH THE ISSUE. I FOUND OUT THAT THE PROBLEM IS DUE TO A MANUFACTURING DEFECTS WITH THE BREAK BOOSTERS IN THE CX9 AND MAZDA IS AWARE OF THE ISSUE. I TOOK THE CAR TO A MAZDA DEALERSHIP WHERE I WAS TOLD TO PAY $680 TO HAVE THE ISSUE FIXED BECAUSE I MISSED THE 2015 DEADLINE SET BY MAZDA TO HAVE THE BREAK BOOSTER FIXED. I WAS SO UPSET, I CALLED MAZDA USA WHERE I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE ISSUE. TO ROB SALT IN THE WOUND THE LADY I SPOKE TO ON THE PHONE ADVISED MY TO MAKE SURE THAT I SCHEDULE AN APPOINTMENT WITH THE LOCAL MAZDA DEALERSHIP FOR THE OPEN RECALL ON THE AIRBAGS ISSUE. (WHICH I INTERPRETED AS "IF YOUR BREAKS FAIL AND YOU DIE, THE AIRBAG WILL PROTECT FACE SHOULD IN CASE YOUR FAMILY WANTS TO DO AN OPEN CASKET AT YOUR FUNERAL"). I BELIEVE IT IS UNFAIR FOR MAZDA TO AVOID FIXING A KNOWN DEFECTS IN THE MOST IMPORTANT SAFETY SYSTEM IN A CAR ( THE BREAKS) BY PASSING IT OFF AS A WARRANTY PROGRAM. I AM GLAD TO BE ALIVE TO FILE THIS COMPLAINT. PLEASE THINK ABOUT PEOPLES SAFETY AND NOT THE INTEREST OF THE MANUFACTURERS AND DO THE RIGHT THING.
NHTSA complaint #11071677 — an unverified report by a vehicle owner.
Mount Pleasant, WICrash
AIR BAGS
HI THERE ... WE GOT REAR ENDED LAST YEAR ... I HAVE HAD NO LUCK GETTING OUR MAZDA REPAIRED FOR THE LAST COUPLE OF MONTHS ... MAZDA HAS NOT CALLED ME BACK FOR REPAIR
NHTSA complaint #11039161 — an unverified report by a vehicle owner.
Abington, PA
AIR BAGS
2009 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THAT THE VEHICLE EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 9/29/2017
NHTSA complaint #11031049 — an unverified report by a vehicle owner.
Dunkirk, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE AND SHOULD BECOME AVAILABLE IN THE FALL OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN UPDATED 7/23/18
NHTSA complaint #11030302 — an unverified report by a vehicle owner.
Naperville, IL
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CONTINENTAL MAZDA OF NAPERVILLE (2363 AURORA AVE, NAPERVILLE, IL 60540, (630) 352-5900) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE A TIME FRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11023933 — an unverified report by a vehicle owner.
Charlotte, NC
AIR BAGS
TAKATA RECALL, ENTERING VIN IN THIS SITE DOES NOT RESULT IN A RECALL FOR AIR BAGS SHOWN. ENTERING ON THE MAZDA SITE INDICATES THERE IS A RECALL. HOWEVER IT ALSO SAYS SOLUTION IS NOT AVAILABLE. IT INDICATES VIA A MAP THAT I AM IN ZONE 2 (NORTH CAROLINA. HOWEVER THE VEHICLE IS EXTENSIVELY USED IN SOUTH CAROLINA WHICH IS IN ZONE 1...THE FIRST TO BE REPLACED.. I WOULD LIKE CONFIRMATION AND A PROPOSED TIME LINE FOR REPAIR. IF THIS CAN NOT BE COMPLETED WITHIN THE NEXT 30 DAYS I WOULD LIKE THE ABILITY TO DISABLE THE PASSENGER SIDE AIRBAG UNTIL A REPLACEMENT/REPAIR CAN BE AFFECTED.
NHTSA complaint #11019498 — an unverified report by a vehicle owner.
at 85,000 milesBranchburg, NJ
POWER TRAIN
CAR DANGEROUSLY SHUDDERS AND HESITATES WHEN ACCELERATING & AT CERTAIN HIGHWAY SPEEDS INCREASINGLY FOR LAST TWO YEARS DUE TO FAULTY TORQUE CONVERTER DESIGN PER TWO TRANSMISSION DIAGNOSTICS DONE. IT IS VERY DANGEROUS DUE TO THE RANDOM NATURE OF THE SHUDDER AND HIGH COST TO REBUILD TRANSMISSION IS PROHIBITIVE FOR MANY PEOPLE DRIVING CX9S AT RISK
NHTSA complaint #11006527 — an unverified report by a vehicle owner.
Franklin, MI
AIR BAGS
TAKATA RECALL - THIS IS RIDICULOUS. I CANNOT USE ALL 7 SEATS IN MY 7-PASSENGER VEHICLE AND THERE IS NO END IN SIGHT. PARTS ARE NOT AVAILABLE AND NOBODY CAN GIVE ANY REASONABLE ESTIMATES OF WHEN THEY WILL BE AVAILABLE. PLEASE ALLOW PEOPLE AFFECTED TO GO TO THEIR DEALERS TO HAVE THE FAULTY AIRBAGS REMOVED/DISCONNECTED UNTIL PARTS ARE AVAILABLE. WE NEED TO BE ABLE TO USE OUR VEHICLES FULLY.
NHTSA complaint #11006110 — an unverified report by a vehicle owner.
at 125,000 milesCedar Knolls, NJ
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING 65 MPH WITH THE SUN ROOF OPENED AND THE SHADE PULLED BACK 3/4 OF THE WAY, THE SUN ROOF FRACTURED UNEXPECTEDLY WITHOUT WARNING. THE VEHICLE WAS OCCUPIED BY THE OWNER, A PASSENGER (WIFE), AND TWO CHILDREN UNDER THE AGES OF 8. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (OPEN ROAD MAZDA OF MORRISTOWN, 108 RIDGEDALE AVE, MORRISTOWN, NJ 07960) WHERE IT WAS DETERMINED THAT THEY WOULD NOT COVER THE COST OF THE SUN ROOF. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, THERE WAS NO RECALL OR FAILURE BEING INVESTIGATED. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
NHTSA complaint #11005974 — an unverified report by a vehicle owner.
SAN Mateo, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PUTMAN MAZDA LOCATED ON 65 CALIFORNIA DR, BURLINGAME, CA (650) 558-5685) WHO STATED THAT THE RECALL PARTS WERE NOT AVAILABLE AND ADDED HER NAME TO A WAIT LISTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AS THE WAIT TIME WAS OVER AN HOUR WHEN THE CONTACT TRIED TO CONTACT THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10993476 — an unverified report by a vehicle owner.