2019 Mercedes Benz E 300 problems

UNKNOWN OR OTHER

Report of Unresolved Recall Issue Dear NHTSA Team, I am writing to report an issue concerning an open safety recall on my 2019 Mercedes-Benz E300. I have received official notification that there is an active recall on this vehicle. However, when I brought the car to the Mercedes-Benz dealership in Harlingen, Texas, the dealership refused to perform the recall repair and instead attempted to charge me for it. As this is a safety matter, I wanted to bring it to your attention so that you can take any necessary steps on your end. I appreciate your assistance in ensuring that all safety recalls are properly addressed. Thank you for your time and attention. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11705557 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

High pressure fuel line is weeping gas and making the cabin smell like fuel when heat is on. Smell is strong and is a safety concern.

NHTSA complaint #11704063 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I have a 2019 Mercedes E300. My backup camera is cutting out while still in reverse. There is an open saftey recall for that specific year, make and model. Campaign #2022060007. Mercedes has told me there is no open recall for my vin even though I am experiencing the same saftey issue. The Issue has been diagnosed by an independent shop. It is a software update not a part that needs to be replaced. It has not been inspected by the manufacturer, police or others. There has never been a warning light on for this issue.

NHTSA complaint #11676232 — an unverified report by a vehicle owner.

ENGINE

AI am getting this "P052E" code on a 2019 Mercedes E300 - malfunction with Positive Crankcase Ventilation (PCV) valve.

NHTSA complaint #11626300 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear backup camera failed. There are recalls on my vehicle year make and model but not my VIN number. I have the same issue as the recall.

NHTSA complaint #11617047 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

The rear backup camera failed. There are recalls on my vehicle year make and model but not my VIN number. I have the same issue as the recall.

NHTSA complaint #11617047 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Crankcase ventilation system error - triggered a P052E Code (PCV). This seems to be a common issue. This causes issues with the fuel mixture.

NHTSA complaint #11584334 — an unverified report by a vehicle owner.

ENGINE

Engine stalled in the middle of the high way, possible problem with timing chain

NHTSA complaint #11574086 — an unverified report by a vehicle owner.

SEAT BELTS

On May 23, 2023, the audible and visual seat belt alerts activated to notify me that the driver and/or passenger that the seat belt was not properly secured. However, both the driver and/or the passenger had the seat belt on at all times the car was moving. We tried unbuckling then re-buckling to the seat belts to see whether this would affect the alerts, but it did not. We took the car to the Mercedes-Benz dealership on May 31, 2023, but they could not replicate the problem and it resolved on its own. At the time of this first occurrence, our car had 25,053 miles. Our car now has about 32,000 miles. This past weekend, on February 3, 2024, the problem recurred and the visual and audible alerts continue to be activated. I did a web search and I noticed there is a recall for my model, make and year (2019 Mercedes-Benz E300), for what appears to be the SAME problem, but for some odd reason, my car is not on the recall list. The NHTSA campaign number is 19V-788. Both the audible and visual seat belt alerts remain activated and we are extremely concerned that this could lead to an improperly functioning system in the event of a crash. We had voiced these concerns to the dealership in May 2023, but they said they were not able to do anything because they could not find a faulty code. They told us to bring the car back in if the issue arose again. Please add our VIN to this recall. In the meantime, we have scheduled an appointment with the dealership to look at this problem again. Also, I took videos of these occurrences that I am happy to share, but it appears I am unable to upload them below. I took screenshots instead and uploaded them, along with the invoice statement from when we took the car to the dealership in May 2023.

NHTSA complaint #11569998 — an unverified report by a vehicle owner.

ENGINE

Variable timing Valve Malfunction , causing metal shaving to get in to the engine Causing a engine failure

NHTSA complaint #11551057 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Instruments cluster not working after water water got into car from rain.

NHTSA complaint #11544281 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Instruments cluster not working after water water got into car from rain.

NHTSA complaint #11544281 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Crankcase Ventilation Valve malfunction requiring Replacement code P052E71

NHTSA complaint #11511633 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2019 Mercedes-Benz E300. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11491068 — an unverified report by a vehicle owner.

COMMUNICATION

The contact owns a 2019 Mercedes-Benz E300. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11491068 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

The contact owns a 2019 Mercedes-Benz E300. The contact stated while driving approximately 35 MPH, the vehicle began to shake and lost motive power. The contact depressed the accelerator pedal and the vehicle shuddered and failed to accelerate as needed. The contact stated that the check engine warning light was illuminated. The contact had driven the vehicle to an independent mechanic who diagnosed that the camshaft adjusters and crankshaft position sensors had failed and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 58,000.

NHTSA complaint #11480992 — an unverified report by a vehicle owner.

TIRES

Tire size: 245 40 19R While driving the side wall blew out and got less than 1 mile bring a run flat tire before the tire came off the rim.

NHTSA complaint #11460198 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My husband and I were driving on the interstate in Indianapolis, Indiana yesterday, November22, 2021 and out of the clear blue our sunroof exploded on our 2019 Mercedes Benz E300W4. This was not due to being hit by something and we were not near an overpass. It exploded from the center outward. This experience scared me to death as I tried to maintain control of our vehicle in the multi lanes of traffic. Glass fell from the sunroof into our back seat which was another concern. Thankfully, we didn't have our grandchildren with us. We immediately headed to the Indianapolis Mercedes dealership where I got the car for service. They told us that it was not covered under warranty due to the damage being glass. They then told us to contact our insurance company for help. They were absolutely no help to us and seemed to brush us off as quick as they could. We are scheduled to have the sunroof repaired next week, however, now I'm a week without a car to drive, and the cost of the repair is estimated to be upward of $2,000. I have completed some due diligence on this, and found that there has been a class action lawsuit filed February, 2021 against Mercedes Benz over this same defective problem. Let me know if you have any other information or assistance for me regarding this issue. Thank you!

NHTSA complaint #11441427 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I fixed the issue

NHTSA complaint #11425593 — an unverified report by a vehicle owner.

STRUCTURE:BODY

While loading the car's truck, the automatic power trunk lid closed on the user's head with force.

NHTSA complaint #11424869 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

While loading the car's truck, the automatic power trunk lid closed on the user's head with force.

NHTSA complaint #11424869 — an unverified report by a vehicle owner.

WHEELS

THE RIGHT SIDE BLIND ASSIST TURNS ON WHEN MAKING A RIGHT TURN AND ALSO GIVES FALSE WARNING LIGHT AND SOUND WHEN THERE'S NO CAR. THE RUN FLAT TIRES BLEW OUT AND DIDN'T WORK. THERE'S NO SPARE TIRE SO I CALLED MB SOS. I HAD TO CALL THEM 4 TIMES TO GET THEM TO SEND THE TOWING TRUCK. I WAS TOLD IT WOULD BE 45 MINUTES BUT IT TOOK OVER 2.5 HOURS IN THE DESERT SUN OUTSIDE OF LAS VEGAS.

NHTSA complaint #11414852 — an unverified report by a vehicle owner.