Owners have filed 47 complaints
about the 2022 Mercedes Benz EQS 450 with NHTSA between 2022 and 2025.
The largest single group is the driver assist & collision avoidance.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Automatic Emergency Braking
1460.9%
Adaptive Cruise Control
313.0%
Warnings
28.7%
Body
28.7%
Warning
14.3%
Blind Spot Detection
14.3%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
114.3%
10,000 – 24,999 miles
342.9%
100,000 – 149,999 miles
342.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2022peak 8Apr 2025
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 100,000 milesWinter Garden, FLCrash1 injured
AIR BAGS
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
at 100,000 milesWinter Garden, FLCrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
at 100,000 milesWinter Garden, FLCrash1 injured
FORWARD COLLISION AVOIDANCE
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
at 23,000 milesFontana, CACrash
SERVICE BRAKES
The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated while driving approximately 35 MPH, and with no traffic around him, the vehicle inadvertently braked to a stop. The contact stated there was no other vehicle or pedestrian in front of his vehicle. The contact stated no warnings were illuminated. The contact stated he was able to continue with normal driving functions. The contact stated that the inadvertent braking failure occurred again when he was at a traffic light. The contact stated that as the light changed to green, he depressed the accelerator pedal the vehicle moved forward, and then stopped in the middle of the intersection. The contact stated that the vehicle behind him crashed into his rear bumper. The contact stated that he depressed the accelerator to move out of the intersection and the vehicle braked again and the shifter lever had independently shifted into reverse (R). The contact depressed the brake pedal and saw that the ABS, and a "brake malfunction" warning lights illuminated, also a symbol of a steering wheel with an "exclamation point" was observed. The contact stated that the damage to his rear bumper was only scratches and the other vehicle had minor scratches on the front bumper. The contact stated that both vehicles were drivable and the police were not called. Additionally, the contact stated that when he would depress the brake pedal the vehicle would not immediately begin to slow, the contact would have to pump the brake pedal to slow the vehicle. The contact drove the vehicle to a local dealer where the dealer reported that the inadvertent braking failure and other brake failure could not be duplicated. The vehicle had not been repaired. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.
NHTSA complaint #11558923 — an unverified report by a vehicle owner.
at 23,000 milesFontana, CACrash
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated while driving approximately 35 MPH, and with no traffic around him, the vehicle inadvertently braked to a stop. The contact stated there was no other vehicle or pedestrian in front of his vehicle. The contact stated no warnings were illuminated. The contact stated he was able to continue with normal driving functions. The contact stated that the inadvertent braking failure occurred again when he was at a traffic light. The contact stated that as the light changed to green, he depressed the accelerator pedal the vehicle moved forward, and then stopped in the middle of the intersection. The contact stated that the vehicle behind him crashed into his rear bumper. The contact stated that he depressed the accelerator to move out of the intersection and the vehicle braked again and the shifter lever had independently shifted into reverse (R). The contact depressed the brake pedal and saw that the ABS, and a "brake malfunction" warning lights illuminated, also a symbol of a steering wheel with an "exclamation point" was observed. The contact stated that the damage to his rear bumper was only scratches and the other vehicle had minor scratches on the front bumper. The contact stated that both vehicles were drivable and the police were not called. Additionally, the contact stated that when he would depress the brake pedal the vehicle would not immediately begin to slow, the contact would have to pump the brake pedal to slow the vehicle. The contact drove the vehicle to a local dealer where the dealer reported that the inadvertent braking failure and other brake failure could not be duplicated. The vehicle had not been repaired. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.
NHTSA complaint #11558923 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 100,000 milesWinter Garden, FLCrash1 injured
AIR BAGS
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
at 100,000 milesWinter Garden, FLCrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
at 100,000 milesWinter Garden, FLCrash1 injured
FORWARD COLLISION AVOIDANCE
The contact owned a 2022 Mercedes Benz EQS 450. The contact stated that while driving approximately 15 MPH and approaching a parked vehicle on the side of the road, the contact depressed the brake pedal; however, the vehicle failed to stop. There was no warning light illuminated. Due to the brake failure, the front passenger’s side bumper crashed into the rear driver’s side bumper of the parked vehicle. The contact stated that the vehicle continued to maintain the same speed while depressing the brake pedal. The contact stated that after passing the first vehicle, his vehicle independently took a right turn and continued driving onto the sidewalk and onto the driveway of a home before crashing into the vehicle parked in the driveway which pushed the other vehicle into the garage door. The parked vehicle that was pushed into the garage door then struck the vehicle that was parked inside the garage. The contact stated that the brake pedal was being depressed throughout the failure; however, the vehicle only came to a stop after crashing into the parked vehicle in the driveway. The contact stated that the air bags had not deployed during the crash. The contact was taken to the hospital by ambulance and was treated for back pain, neck pain, and shoulders. A Police report was filed. The vehicle was initially towed by the Police Department and then to an undisclosed location before the contact and the Insurance Company had the vehicle towed to Millenium Auto Body which was an authorized Mercedes-Benz repair facility. The vehicle was deemed a total loss. The dealer and the manufacturer were notified of the failure and a case was filed with the manufacturer. The contact stated that a total of three vehicles and the garage door were damaged due to the brake failure. The contact stated that prior to the crash, the contact stated that the vehicle would intermittently stop abruptly. The contact stated that the forward sensor would perceive that there was an object in the road and activate the Forward Collision Avoidance syst
NHTSA complaint #11652625 — an unverified report by a vehicle owner.
Columbus, OH
POWER TRAIN
Was getting on the freeway and speed up to highway speed 70 mph in Oklahoma City and Drive train malfunction appeared, got off next exit and park in parking lot
NHTSA complaint #11645465 — an unverified report by a vehicle owner.
My wife has experienced six emergency braking events where there was no other car around. Three of the events have occurred at the exact same place. First event: backing slowly out of a parking space and the car suddenly stopped with no traffic in the area Second event: Backing out of a parking space (no other cars in the parking lot) and the car suddenly stopped Third event: Going forward in the Interstate at about 60MPH when the car suddenly stopped Fourth through Sixth events: Going forward on a city street between 30-40MPH when the car suddenly stops at the same exact place (different times of day). Three different dealers have been dealt with. Each one says that they cannot recreate the issue but that it should be cleared up with the next software update. Yet, it continues to happen. Manufacturer has been notified but has not asked/offered to inspect the vehicle or the area where the issue can be recreated (however, we have recently notified the manufacturer - we relied on the dealerships in the past year). Police nor insurance representative have inspected (nor been asked to in all fairness). Each time, either immediately before or contemporaneous with the braking has been a loud audible beep. Safety of the general driving public is at risk, not just the driver and occupants of the vehicle, because a sudden emergency braking incident with no hazard present is dangerous and can create the exact issue that the system should be preventing: a collision. The date of the incident listed is the approximate date of the last incident. The first one was in the Spring of 2023. The vehicle was purchased used in January of 2023 with approx. 4k miles on it. It now has 16,640 miles on it.
NHTSA complaint #11609676 — an unverified report by a vehicle owner.
Dallas, TX
LANE DEPARTURE: BLIND SPOT DETECTION
The “Active Assist” features of the vehicle [Blind Spot Assist, Braking Assist, Distance Assist, Emergency Stop Assist and Lane Change Assist - was not able to check all of these above because of the selection limit] have repeatedly and randomly become inoperative while I was driving the car. I have expressed my safety concerns with the service department and management of the dealership that sold me the car. While they have returned the car to me with the malfunction temporarily cured, it has recurred on more than three occasions, sometimes “fixing” itself and other times requiring dealer intervention. The dealership cannot assure me that it is fully and finally “fixed” and I have no reason to believe that the issue will not recur as it has so many times in the past. The dealer also refused my request to say it cannot be fully and finally fixed, but their offer of $50,000 for this car (less than half of the total purchase price for a car with only approximately 14,500 miles) on a trade for a used 2022 model priced at $110,000 is some indication that they view my vehicle as flawed. I do not feel safe in the car and their offer requiring me to take a substantial haircut on this purchase is not acceptable, particularly since they cannot (or will not) confirm one way or the other whether the issues are fully and finally fixed.
NHTSA complaint #11600917 — an unverified report by a vehicle owner.
The “Active Assist” features of the vehicle [Blind Spot Assist, Braking Assist, Distance Assist, Emergency Stop Assist and Lane Change Assist - was not able to check all of these above because of the selection limit] have repeatedly and randomly become inoperative while I was driving the car. I have expressed my safety concerns with the service department and management of the dealership that sold me the car. While they have returned the car to me with the malfunction temporarily cured, it has recurred on more than three occasions, sometimes “fixing” itself and other times requiring dealer intervention. The dealership cannot assure me that it is fully and finally “fixed” and I have no reason to believe that the issue will not recur as it has so many times in the past. The dealer also refused my request to say it cannot be fully and finally fixed, but their offer of $50,000 for this car (less than half of the total purchase price for a car with only approximately 14,500 miles) on a trade for a used 2022 model priced at $110,000 is some indication that they view my vehicle as flawed. I do not feel safe in the car and their offer requiring me to take a substantial haircut on this purchase is not acceptable, particularly since they cannot (or will not) confirm one way or the other whether the issues are fully and finally fixed.
NHTSA complaint #11600917 — an unverified report by a vehicle owner.
Dallas, TX
LANE DEPARTURE: WARNING
The “Active Assist” features of the vehicle [Blind Spot Assist, Braking Assist, Distance Assist, Emergency Stop Assist and Lane Change Assist - was not able to check all of these above because of the selection limit] have repeatedly and randomly become inoperative while I was driving the car. I have expressed my safety concerns with the service department and management of the dealership that sold me the car. While they have returned the car to me with the malfunction temporarily cured, it has recurred on more than three occasions, sometimes “fixing” itself and other times requiring dealer intervention. The dealership cannot assure me that it is fully and finally “fixed” and I have no reason to believe that the issue will not recur as it has so many times in the past. The dealer also refused my request to say it cannot be fully and finally fixed, but their offer of $50,000 for this car (less than half of the total purchase price for a car with only approximately 14,500 miles) on a trade for a used 2022 model priced at $110,000 is some indication that they view my vehicle as flawed. I do not feel safe in the car and their offer requiring me to take a substantial haircut on this purchase is not acceptable, particularly since they cannot (or will not) confirm one way or the other whether the issues are fully and finally fixed.
NHTSA complaint #11600917 — an unverified report by a vehicle owner.
Cocoa Beach, FL
SERVICE BRAKES
There is not a specific incident.The brakes are and have always been difficult to brake since I purchased the Mercedes EQS+ in 2022. I was told that all mercedes Benz electric cars were difficult to brake. It is generally recognized by the service representatives, the electric car technicians. Mercedes salesmen have had discussion about this issue in their weekly sales meetings. I have had a lot of safety recalls installed and had taken my car to a person who sells and repairs upper end cars including Mercedes Benz and BMW to see what he thought about how my car was driving. I was surprised when he focussed on the brakes. He said they were very dangerous and told me not to drive the car. I told him that in the beginning Mercedes service said the car was very heavy and I would get used to the brakes. My person said "he has a 20,000 lb motor home. When he applies the brakes they stop the motor home. "People drive trucks heavier than your car and when they apply the brakes the truck stops". So, I spoke again to the dealership. I asked the technician if he could call corporate and tell them of the general concern of the mercedes dealership employees about the brakes. He said NO. The only person who could make that happen was me and other drivers filing a complaint to NHTSA. He said if there were enough complaints Mercedes would design software an open a new safety recall that would enhance the effectiveness of the braking system. So, that's what I am doing. I tried to file a complaint before by phone and the lady totally misunderstood my complaint and her research not at all applicable. If it is true that all the electric mercedes benz cars have brakes like mine I hope Mercedes will address the issue before someone is hurt.The car is especially inefficient in speeds of 45mph and over. In slower speeds they are more manageable if not in stop and go traffic. I wonder how many accidents have actually been because of these brakes? Allow more room between cars.
NHTSA complaint #11581510 — an unverified report by a vehicle owner.
Cocoa Beach, FL
SERVICE BRAKES
The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated that while driving at unknown speeds and depressing the brake pedal, the vehicle hesitated to respond. The contact stated that no warning lights were illuminated before the failure. The contact drove the vehicle to the dealer, where the failure could not be duplicated. Additionally, the dealer informed the contact that the braking system was operating as designed, per the regenerative braking setting activated. The vehicle was not diagnosed or repaired. The contact stated that the failure recurred several times. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11578779 — an unverified report by a vehicle owner.
The contact owns a 2022 Mercedes-Benz EQS450. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance feature engaged several times, causing the vehicle to brake unintendedly. The contact stated that there were no vehicles or objects in front of the vehicle when the failure occurred. The contact stated there were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that a software update needed to be performed to fix the issue. The repair was pending. The contact stated that the vehicle had previously been repaired due to the same failure. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 11,500.
NHTSA complaint #11568737 — an unverified report by a vehicle owner.
at 23,000 milesFontana, CACrash
SERVICE BRAKES
The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated while driving approximately 35 MPH, and with no traffic around him, the vehicle inadvertently braked to a stop. The contact stated there was no other vehicle or pedestrian in front of his vehicle. The contact stated no warnings were illuminated. The contact stated he was able to continue with normal driving functions. The contact stated that the inadvertent braking failure occurred again when he was at a traffic light. The contact stated that as the light changed to green, he depressed the accelerator pedal the vehicle moved forward, and then stopped in the middle of the intersection. The contact stated that the vehicle behind him crashed into his rear bumper. The contact stated that he depressed the accelerator to move out of the intersection and the vehicle braked again and the shifter lever had independently shifted into reverse (R). The contact depressed the brake pedal and saw that the ABS, and a "brake malfunction" warning lights illuminated, also a symbol of a steering wheel with an "exclamation point" was observed. The contact stated that the damage to his rear bumper was only scratches and the other vehicle had minor scratches on the front bumper. The contact stated that both vehicles were drivable and the police were not called. Additionally, the contact stated that when he would depress the brake pedal the vehicle would not immediately begin to slow, the contact would have to pump the brake pedal to slow the vehicle. The contact drove the vehicle to a local dealer where the dealer reported that the inadvertent braking failure and other brake failure could not be duplicated. The vehicle had not been repaired. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.
NHTSA complaint #11558923 — an unverified report by a vehicle owner.
at 23,000 milesFontana, CACrash
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Mercedes-Benz EQS450V. The contact stated while driving approximately 35 MPH, and with no traffic around him, the vehicle inadvertently braked to a stop. The contact stated there was no other vehicle or pedestrian in front of his vehicle. The contact stated no warnings were illuminated. The contact stated he was able to continue with normal driving functions. The contact stated that the inadvertent braking failure occurred again when he was at a traffic light. The contact stated that as the light changed to green, he depressed the accelerator pedal the vehicle moved forward, and then stopped in the middle of the intersection. The contact stated that the vehicle behind him crashed into his rear bumper. The contact stated that he depressed the accelerator to move out of the intersection and the vehicle braked again and the shifter lever had independently shifted into reverse (R). The contact depressed the brake pedal and saw that the ABS, and a "brake malfunction" warning lights illuminated, also a symbol of a steering wheel with an "exclamation point" was observed. The contact stated that the damage to his rear bumper was only scratches and the other vehicle had minor scratches on the front bumper. The contact stated that both vehicles were drivable and the police were not called. Additionally, the contact stated that when he would depress the brake pedal the vehicle would not immediately begin to slow, the contact would have to pump the brake pedal to slow the vehicle. The contact drove the vehicle to a local dealer where the dealer reported that the inadvertent braking failure and other brake failure could not be duplicated. The vehicle had not been repaired. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 23,000.
NHTSA complaint #11558923 — an unverified report by a vehicle owner.
Davie, FL
SERVICE BRAKES
on several occasion typically at lower speeds under 40 mph the vehicle suddenly and without warning activates the emergency braking system to a stop and releases even though there is no perceived danger by the driver. It has happened on 5-7 times since buying the vehicle. It has happened on a two lane road as well as four lane divided road, in rain and in dry weather.
NHTSA complaint #11549592 — an unverified report by a vehicle owner.
on several occasion typically at lower speeds under 40 mph the vehicle suddenly and without warning activates the emergency braking system to a stop and releases even though there is no perceived danger by the driver. It has happened on 5-7 times since buying the vehicle. It has happened on a two lane road as well as four lane divided road, in rain and in dry weather.
NHTSA complaint #11549592 — an unverified report by a vehicle owner.
Automatic emergency brakes triggered twice on me even though there was no emergency or obstruction anywhere near me. One incident occurred as I was trying to drive onto a car ferry, the braking system triggered as I neared an expansion joint on a bridge. Second incident occurred as I was driving straight ahead. Car was coming opposite direction in their own lane. Auto emergency brakes triggered again. Ended up with a sore neck and headache from the second incident
NHTSA complaint #11543043 — an unverified report by a vehicle owner.
Claremont, CA
VEHICLE SPEED CONTROL
Car is equipped with Distronic cruise and has maximum 4 car lengths stopping distance. It was set on 4 car length. While driving north on 55 fwy and exiting to 405 fwy in California. Exit (single lane) was dead stop due to traffic and while I was on cruising at 70 mph. Car would not stop and I had to take over to stop- hard braking just in time. The SUV behind me had to swear to emergency lane ( right side) to avoid a rear end collision. All my family (4) were screaming that it could’ve been a serious accident. This has happened more than once. Even on the surface road reaction to stop is late and jerky. My self and my wife hates it. 3 attempts at the dealership has not resolved it. [XXX] of Ontario Ca answer is, it up to the specs. My request for repurchase was rejected as it doesn’t fall into Lemon law. It is a major safety defect and can be dangerous to use of Distronic cruise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11541570 — an unverified report by a vehicle owner.
Claremont, CA
UNKNOWN OR OTHER
Car is equipped with Distronic cruise and has maximum 4 car lengths stopping distance. It was set on 4 car length. While driving north on 55 fwy and exiting to 405 fwy in California. Exit (single lane) was dead stop due to traffic and while I was on cruising at 70 mph. Car would not stop and I had to take over to stop- hard braking just in time. The SUV behind me had to swear to emergency lane ( right side) to avoid a rear end collision. All my family (4) were screaming that it could’ve been a serious accident. This has happened more than once. Even on the surface road reaction to stop is late and jerky. My self and my wife hates it. 3 attempts at the dealership has not resolved it. [XXX] of Ontario Ca answer is, it up to the specs. My request for repurchase was rejected as it doesn’t fall into Lemon law. It is a major safety defect and can be dangerous to use of Distronic cruise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11541570 — an unverified report by a vehicle owner.
Claremont, CA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car is equipped with Distronic cruise and has maximum 4 car lengths stopping distance. It was set on 4 car length. While driving north on 55 fwy and exiting to 405 fwy in California. Exit (single lane) was dead stop due to traffic and while I was on cruising at 70 mph. Car would not stop and I had to take over to stop- hard braking just in time. The SUV behind me had to swear to emergency lane ( right side) to avoid a rear end collision. All my family (4) were screaming that it could’ve been a serious accident. This has happened more than once. Even on the surface road reaction to stop is late and jerky. My self and my wife hates it. 3 attempts at the dealership has not resolved it. [XXX] of Ontario Ca answer is, it up to the specs. My request for repurchase was rejected as it doesn’t fall into Lemon law. It is a major safety defect and can be dangerous to use of Distronic cruise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11541570 — an unverified report by a vehicle owner.
Little Rock, AR
STRUCTURE:BODY
While driving the car at any speed between 35mph-70mph, one of the doors will occasionally unlatch. No more than one has unlatched at the same time. All four doors are set to lock automatically once the car is in motion. When a door unlatches, I get a visual alert on the dash, car dings loudly, and I can visually see a 2-3 inch gap between the open door and the vehicle. The door lock symbol on the driver's door still shows the doors are locked (even when the driver's door is the one unlatched). It is frightening when this occurs. Another issue also occurs intermittently. While driving, the hyperscreen will emitted an alert almost as loud as a tornado siren, the car symbol flashes onto the hyperscreen with red lines along all four sides of the car symbol. Within seconds, the command center turns off. I have no ability to know the speed or manage any controls on the car. I am not certain the car is safe to drive. The problems cannot be be recreated on demand. The manufacturer does not release a list of problems that are corrected by software updates, so I do not know if an update could fix these problems. My local dealer does not know much about the EQ line of cars at all. It is not safe to take photos when this occurs since I am actively driving. The car is available for inspect upon request.
NHTSA complaint #11529979 — an unverified report by a vehicle owner.
Gilbert, AZ
SERVICE BRAKES
I was driving my EQS on Thursday May 25th, 2023, at about 1:30 PM heading eastbound on the southern portion of the 202 Loop in Maricopa County AZ at a rate of about 75 MPH on a clear day with minimal traffic when without warning my vehicle locked up the brakes in an emergency stop. The tires left skid marks, seat belts tightened, and the screen in form to me flashed red warning signs. It happened so fast and without warning that when I realized we had come to a stop I look in the rear-view mirror and saw a truck headed towards my car, so I accelerated, and the car moved forward. Once off the freeway I drove the remaining 2 miles home along city streets at a low rate of speed and contacted Mercedes and Mercedes Benz of Gilbert. I was told that there was a defect int eh software pertaining to the EBS and that a software update would resolve it. I have the car back now but do not feel safe in it.
NHTSA complaint #11524487 — an unverified report by a vehicle owner.
I was driving my EQS on Thursday May 25th, 2023, at about 1:30 PM heading eastbound on the southern portion of the 202 Loop in Maricopa County AZ at a rate of about 75 MPH on a clear day with minimal traffic when without warning my vehicle locked up the brakes in an emergency stop. The tires left skid marks, seat belts tightened, and the screen in form to me flashed red warning signs. It happened so fast and without warning that when I realized we had come to a stop I look in the rear-view mirror and saw a truck headed towards my car, so I accelerated, and the car moved forward. Once off the freeway I drove the remaining 2 miles home along city streets at a low rate of speed and contacted Mercedes and Mercedes Benz of Gilbert. I was told that there was a defect int eh software pertaining to the EBS and that a software update would resolve it. I have the car back now but do not feel safe in it.
NHTSA complaint #11524487 — an unverified report by a vehicle owner.
Columbia, SC
SERVICE BRAKES
Driving about 40 MPH on a slight curve, with no imminent danger ahead, the car automatically applied the brakes full force. If there had been a vehicle behind me there probably would have been a collision.
NHTSA complaint #11524347 — an unverified report by a vehicle owner.
Driving about 40 MPH on a slight curve, with no imminent danger ahead, the car automatically applied the brakes full force. If there had been a vehicle behind me there probably would have been a collision.
NHTSA complaint #11524347 — an unverified report by a vehicle owner.
Nashville, TN
ELECTRICAL SYSTEM
The 2022 Mercedes EQS 450 has been an ongoing dangerous driving experience for me. I have been jolted and frightened over and over as the car's autonomous emergency system fully engages when driving as well as when it does not engage when I’m stopped at a light. I have expressed my safety concerns on numerous occasions to the management at the dealership. As I am writing this I see on your website, there is an unrepaired recall on this car with a remedy not yet available. In April, 2023, the car stalled and the messages below appeared on the dashboard: Attention Assist System Suspended Malfunction. Drive at max. 50 mph Stop Vehicle Level Too Low When the car was at the dealership, I was told, while it is a new model, they are trying to figure out the problem. I no longer want to be a guinea pig and endanger my life driving this car. In October, I backed into a low brick wall when the sensors did not alert me. At that time, I told the service department about the sudden braking and stalling. I had the damage repaired, costing $7000 and was told all was fine with the electrical panel. The dealership is now telling me after the car was there for 2 weeks, the car is fine. After being told this in October and with ongoing issues, I have no reason to expect it to be any different this time? I feel unsafe driving this car and do not want to jeopardize my life. Originally I was told Mercedes is aware of these issues and they would offer me a buy back and walk away. Now they are saying the car is fixed but Mercedes will offer me $5000 towards a trade-in and $70,000 for my car with less than 3000 miles. Offering me a substantially less amount of money than I paid for the car with on going safety issues is not acceptable.
NHTSA complaint #11521912 — an unverified report by a vehicle owner.