FaultScore

Mercedes Benz GL350 airbag problems

28 of the 102 complaints filed about the Mercedes Benz GL350 are about the airbag system — 27% of everything owners reported. The worst model year for it is 2012.

28

Complaints

27%

Share of all complaints

1

Crashes

0

Fires

Airbags complaints by model year

2010 GL350 6 21.4%

Median failure at 117,132 miles

2011 GL350 9 32.1%

Median failure at 92,000 miles

2012 GL350 13 46.4%

Median failure at 27,400 miles

What owners said

2012 Mercedes Benz GL350 Massillon, OH

AIR BAGS

The contact owns a 2012 Mercedes-Benz GL350. The contact received notification of NHTSA Campaign Number: 16V081000 (Air Bags) and 22V315000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11467958 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 Denver, CO

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DENVER (LOCATED AT 940 S COLORADO BLVD, DENVER, CO 80246, (303) 953-4581) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11192505 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 Dublin, OH

AIR BAGS

TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (6500 PERIMETER LOOP RD, DUBLIN, OH 43017, (888) 854-8278) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11186221 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Happy Valley, OR

AIR BAGS

GOT THIS RECALL ISSUED 3 YEARS AGO,THE INFAMOUS TAKATA AIRBAG.CALLED THE DEALERS AROUND AGAIN AND AGAIN,THEY ARE SAYING NO PARTS AVAILABLE .ALWAYS THEY SAY IT S GONNA BE SOMEDAY IN THE NEAR FUTURE,NO SPECIFIC TIME OR DATES.DUE TO THE VITAL NATURE OF THIS ISSUE I CANT ACCEPT THEIR CANDOR AND LACK OF INTEREST .PLEASE CHECK AND ADVICE OF MY CONSUMER MODE TO ADDRESS THIS ISSUE.THANK YOU

NHTSA complaint #11185523 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Lincroft, NJ

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. RAY CATENA OF FREEHOLD MERCEDES-BENZ (4380 ROUTE 9 SOUTH, FREEHOLD, NJ 07728, 732-339-6800) STATED THAT THE PART WAS UNAVAILABLE. THERE WAS NO MENTION OF A LOANER VEHICLE OPTION FROM THE DEALER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11139300 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Chester, VA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11104123 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 at 27,400 miles Fremont, CA

AIR BAGS

I RECEIVED A LETTER FROM MERCEDES BENZ USA GIVING ME A DATE THE REPLACEMENT PARTS FOR A AIRBAG RECALL REPLACEMENT WILL BE AVAILABLE AROUND MARCH 31, 2018. IT IS JUNE 26 AND THE PARTS ARE STILL NOT AVAILABLE. WAITING FOR ALMOST 12 MONTHS TO HAVE THE AIRBAG RECALL REPLACEMENT PARTS. THIS IS A SERIOUS SAFETY HAZARD TO WAIT ALMOST A YEAR TO BE REPAIRED.

NHTSA complaint #11104138 — an unverified report by a vehicle owner.

2010 Mercedes Benz GL350 Denver, CO

AIR BAGS

TAKATA RECALL

NHTSA complaint #11091606 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Great Falls, VA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TYSONS CORNER AT 703-442-8200 (8545 LEESBURG PIKE, VIENNA, VA 22182) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11089877 — an unverified report by a vehicle owner.

2010 Mercedes Benz GL350 at 117,132 miles Longview, TX Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNED A 2010 MERCEDES BENZ GL350. THE CONTACT STATED THEY WERE INVOLVED IN A FRONT END COLLISION WHILE DRIVING AT APPROXIMATELY 55 MPH. THE VEHICLE AIR BAGS DEPLOYED AS A RESULT THE CONTACT SUSTAINED BRUISING TO BOTH ARMS, MODERATE TO SEVERE PAIN AND A BROKEN RIGHT FOOT THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AS THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 117,132.

NHTSA complaint #11081553 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 APO, AE

AIR BAGS

TAKATA RECALLS HELLO, I AM CURRENTLY STATIONED IN GERMANY AND NEED TO SHIP MY VEHICLE BACK BUT CAN'T WITH THIS OPEN RECALL WHICH WAS GENERATED AFTER DEPARTING FROM THE US. HOW DO I GET AN EXCEPTION TO THIS RECALL UNTIL THE VEHICLE ARRIVES IN THE US? THANKS, MATT

NHTSA complaint #11079501 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 Pharr, TX

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ SAN JUAN, 400 E EXPY 83, SAN JUAN, TX 78589 (956) 436-5702) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11061250 — an unverified report by a vehicle owner.

2010 Mercedes Benz GL350 Goodyear, AZ

AIR BAGS

TAKATA RECALL AIRBAG DEFECTIVE

NHTSA complaint #11056797 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 Griffin, GA

AIR BAGS

TAKATA RECALL THERE HAS BEEN NO ACCIDENT BUT IF THERE WAS IT COULD BE FATAL. I LIVE IN A HOT, HUMID AREA THAT IS SUPPOSED TO HAVE THE AIRBAG REPLACED BEFORE OTHER AREAS. MY COMPLAINT IS THE PARTS HAVE NOT BEEN ALLOCATED FOR MY CAR. NEED IT DONE!

NHTSA complaint #11056672 — an unverified report by a vehicle owner.

2010 Mercedes Benz GL350 Nabarre, FL

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (CENTENNIAL IMPORTS MERCEDES-BENZ, 30550 W. NAVY BLVD, PENSACOLA, FL 32505) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11045992 — an unverified report by a vehicle owner.

2010 Mercedes Benz GL350 SAN Diego, CA

AIR BAGS

TAKATA RECALL VERY CONCERNING THAT MY CAR IS INCLUDED IN THE AIRBAG RECALL YET THE AIRBAG MFR HAS FILED FOR CHAPTER 11. I WANT THIS RESOLVED AND CORRECTED SO I CAN FEEL SAFE DRIVING MY CAR!

NHTSA complaint #11044185 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Harrisburg, PA

AIR BAGS

TAKATA RECALL

NHTSA complaint #11042737 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Virginia Beach, VA

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GL350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF VIRGINIA BEACH (4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11041885 — an unverified report by a vehicle owner.

2012 Mercedes Benz GL350 Henderson, NV

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GL350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MERCEDES-BENZ OF HENDERSON, 925 AUTO SHOW DRIVE, HENDERSON, NV, 89014) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11039270 — an unverified report by a vehicle owner.

2011 Mercedes Benz GL350 Manhasset, NY

AIR BAGS

TAKATA RECALL, IT HAS BEEN OVER A YEAR AND A HALF SINCE WE'VE BEEN ADVISED OF THIS POTENTIALLY FATAL SITUATION REGARDING THE RECALL AND WE DON'T WANT TO DRIVE THE CAR BUT NEED IT. THIS IS TOO LONG TO WAIT.

NHTSA complaint #11035658 — an unverified report by a vehicle owner.