Owners have filed 170 complaints
about the 2016 Mercedes Benz GLC300 with NHTSA between 2016 and 2026.
The largest single group is the engine & cooling.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
911.4%
1,000 – 9,999 miles
2227.8%
10,000 – 24,999 miles
1822.8%
25,000 – 49,999 miles
1924.1%
50,000 – 74,999 miles
1012.7%
75,000 – 99,999 miles
11.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2016peak 7Jun 2026
NHTSA investigations into the 2016 Mercedes Benz GLC300
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
PE21001Opened 8 Jan 2021Closed 14 Oct 2021STRUCTURE:BODY:ROOF AND PILLARS
Front Roof Panel Detachment
On January 8, 2021, after ongoing review with Mercedes Benz, the National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation (ODI) opened PE21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 Mercedes-Benz (Mercedes) C-Class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradati...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Saint Petersburg, FLCrash
STEERING
I am writing to express my deep concern and seek assistance regarding a potentially serious safety issue that I have experienced with my vehicle. I believe that my experience poses a significant risk to both my safety and that of other road users. In June, I encountered a distressing incident when my vehicle's steering wheel locked unexpectedly, leading to a hydroplaning incident that caused my vehicle to veer off the road. Fortunately, there were no injuries, but the situation was undeniably dangerous and alarming. My vehicle displayed a "steering wheel malfunction" message on the screen at the time of the incident. Following this event, I immediately contacted Mercedes Benz to report the issue and seek resolution. Subsequently, on August 1st, my vehicle was taken to a local Mercedes dealership as part of their investigation into the matter. On August 4th, I received a call from the dealership informing me that the inspection had been completed. However, they stated that they were unable to discuss the inspection findings with me directly, emphasizing that any communication regarding the investigation should come from Mercedes Benz USA. Despite my numerous attempts to communicate with Mercedes Benz USA through phone calls and emails, seeking information on the inspection findings and requesting a copy of the inspection report, there was no response or communication from the company. This lack of response and communication from Mercedes Benz left me deeply unsettled. However, I wish to update you that on August 31st, Mercedes Benz USA finally responded to my inquiries. While I appreciate their belated response, the substantial delay in communication further exacerbated my concerns about the safety of my vehicle and the responsibility of the manufacturer. Given the gravity of the incident and the potential risks associated with a steering wheel malfunction, I believe it is imperative that this matter is taken seriously and addressed promptly.
NHTSA complaint #11542278 — an unverified report by a vehicle owner.
at 45,000 milesFullerton, CACrash1 injured
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Mercedes-Benz GLC300W. The contact stated while driving at 65 mph the vehicle went through a sudden acceleration and then slowed down to about 65 mph. The contact stated no warning lights were illuminated. The contact got off the highway and proceeded to her destination. The contact said she smelled the odor of gasoline while the vehicle was parked. The contact was driving in a parking lot at approximately 5 mph when she lost power to her brakes and the vehicle had another occurrence of sudden acceleration. The vehicle jumped the curb and began to climb up an incline while the contact was attempting to brake. The contact hit a hedge with the vehicle sustaining some front-end scratches. The contact said she suffered some neck pain from the accident but did not seek medical attention. The police were contacted and a report was filed. The vehicle was towed back to the contact's home. The contact called the local dealer where it was towed, the dealer did not diagnose the vehicle. The contact said she also was smelling gasoline from her vehicle at the dealer. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
NHTSA complaint #11453712 — an unverified report by a vehicle owner.
at 29,000 milesGrenwich, CTCrash
POWER TRAIN
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT STATED HE PLACED THE GEAR SHIFTER IN PARK WHILE ENGINE WAS RUNNING HOWEVER VEHICLE ROLLED ACROSS THE STREET AND CRASHED INTO A STONE WALL. THE CONTACT OPENED THE DRIVER'S SIDE DOOR HOWEVER, VEHICLE FAILED TO STOP. THERE WERE NO REPORTED INJURIES OR FIRE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 29,000.
NHTSA complaint #11306665 — an unverified report by a vehicle owner.
at 29,000 milesGrenwich, CTCrash
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC300. THE CONTACT STATED HE PLACED THE GEAR SHIFTER IN PARK WHILE ENGINE WAS RUNNING HOWEVER VEHICLE ROLLED ACROSS THE STREET AND CRASHED INTO A STONE WALL. THE CONTACT OPENED THE DRIVER'S SIDE DOOR HOWEVER, VEHICLE FAILED TO STOP. THERE WERE NO REPORTED INJURIES OR FIRE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 29,000.
NHTSA complaint #11306665 — an unverified report by a vehicle owner.
at 72,000 milesDublin, CACrash1 injured
AIR BAGS
VEHICLE WAS GOING ON THE LEFT MOST LANE OF THE I580 EASTBOUND AT ADAPTIVE CRUISE AT 65MPH. BOTH STEERING AND SPEED WAS UNDER CONTROL BY THE THE ADAPTIV E CRUISE FEATURE. I WAS HAVING MY HAND ON THE STEERING AND FOOT ON THE BRAKE. ALL OF SUDDEN CAR TOOK LEFT TURN ON ITS OWN AND CRASHED INTO SIDE CONCRETE RAIL FOLLOWED BY A QUICK TURN AND CAME BACK TO THE HALT IN THE MIDDLE OF THE 2ND HIGHWAY LANE. THINGS HAPPENED SO QUICKLY THAT I COULD NOT EVEN REALIZE WHAT HAPPENED TO THE ADAPTIVE CRUISE WHICH LEAD TO THIS SUDDEN TURN. I WOULD LIKE YOU OR NHTSA TO INVESTIGATE THE MATTER. I AM 7 MONTH PREGNENT AND IN SIGNIFICANT PAIN CAUSED BY THIS ACCIDENT. I AM NOT ABLE TO TAKE ANY HARD DRUGS BECAUSE OF MY PREGNANCY. IT HAS BEEN A BIG TRAUMA FOR ME AT THIS POINT OF MY PREGNANCY. IT WILL BE GOING TO BE VERY TOUGH FOR ME FROM NOW TO TRUST ON THE FEATURES ADVERTISED AND SOLD TO US BY MERCEDES. WE HAVE BEEN IN TOUCH WITH MERCEDES FOR OVER A MONTH. BUT THEY ARE NOT SHOWING ANY PROACTIVENESS TO LOOK INTO THE MATTER. THEY ARE INTENTIONALLY DELAYING THE PROCESS HOPING WE WILL GIVE UP SOONER THAN LATER. I WOULD REQUEST NHTSA TO INTERVENE AND TAKE SEVERE STEPS TOWARDS MERCEDES. MRS MARY ELIZABETH FROM MERCEDES HAS BEEN CONFUSING ABOUT THE PROCESS AND HAS NO CLUE ABOUT WHAT IS NEXT. SHE IS NOT WILLING TO PROVIDE ANY INFORMATION AND AFTER WASTING 20 DAYS SHE IS BLAMING INSURANCE COMPANY DID NOT PROVIDE PERMISSION. THEY NEVER BOTHER TO CALL ME AND UPDATE ME ABOUT PROCESS AND JUST FORMALLY SEND AN EMAIL WITH HALF BAKED INFORMATION.
NHTSA complaint #11296654 — an unverified report by a vehicle owner.
at 72,000 milesDublin, CACrash1 injured
STRUCTURE:BODY
VEHICLE WAS GOING ON THE LEFT MOST LANE OF THE I580 EASTBOUND AT ADAPTIVE CRUISE AT 65MPH. BOTH STEERING AND SPEED WAS UNDER CONTROL BY THE THE ADAPTIV E CRUISE FEATURE. I WAS HAVING MY HAND ON THE STEERING AND FOOT ON THE BRAKE. ALL OF SUDDEN CAR TOOK LEFT TURN ON ITS OWN AND CRASHED INTO SIDE CONCRETE RAIL FOLLOWED BY A QUICK TURN AND CAME BACK TO THE HALT IN THE MIDDLE OF THE 2ND HIGHWAY LANE. THINGS HAPPENED SO QUICKLY THAT I COULD NOT EVEN REALIZE WHAT HAPPENED TO THE ADAPTIVE CRUISE WHICH LEAD TO THIS SUDDEN TURN. I WOULD LIKE YOU OR NHTSA TO INVESTIGATE THE MATTER. I AM 7 MONTH PREGNENT AND IN SIGNIFICANT PAIN CAUSED BY THIS ACCIDENT. I AM NOT ABLE TO TAKE ANY HARD DRUGS BECAUSE OF MY PREGNANCY. IT HAS BEEN A BIG TRAUMA FOR ME AT THIS POINT OF MY PREGNANCY. IT WILL BE GOING TO BE VERY TOUGH FOR ME FROM NOW TO TRUST ON THE FEATURES ADVERTISED AND SOLD TO US BY MERCEDES. WE HAVE BEEN IN TOUCH WITH MERCEDES FOR OVER A MONTH. BUT THEY ARE NOT SHOWING ANY PROACTIVENESS TO LOOK INTO THE MATTER. THEY ARE INTENTIONALLY DELAYING THE PROCESS HOPING WE WILL GIVE UP SOONER THAN LATER. I WOULD REQUEST NHTSA TO INTERVENE AND TAKE SEVERE STEPS TOWARDS MERCEDES. MRS MARY ELIZABETH FROM MERCEDES HAS BEEN CONFUSING ABOUT THE PROCESS AND HAS NO CLUE ABOUT WHAT IS NEXT. SHE IS NOT WILLING TO PROVIDE ANY INFORMATION AND AFTER WASTING 20 DAYS SHE IS BLAMING INSURANCE COMPANY DID NOT PROVIDE PERMISSION. THEY NEVER BOTHER TO CALL ME AND UPDATE ME ABOUT PROCESS AND JUST FORMALLY SEND AN EMAIL WITH HALF BAKED INFORMATION.
NHTSA complaint #11296654 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Eudora, KS
STRUCTURE:BODY:ROOF AND PILLARS
Was driving down the highway a the panel between the windshield and panoramic sunroof detached a flew off. Other models are included in this same recall but my make and model are not
NHTSA complaint #11747561 — an unverified report by a vehicle owner.
Placerville, CA
STEERING
The steering tilt motor is stripped and will not move up or down and is stuck in the full "UP" position. Unable to adjust for the driving position.
NHTSA complaint #11735596 — an unverified report by a vehicle owner.
Conyers, GA
UNKNOWN OR OTHER
SUNROOF will not closed , refuse to close on my car
NHTSA complaint #11696259 — an unverified report by a vehicle owner.
Conyers, GA
ELECTRICAL SYSTEM
SUNROOF will not closed , refuse to close on my car
NHTSA complaint #11696259 — an unverified report by a vehicle owner.
at 60,814 milesWilmington, DE
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated that while receiving routine maintenance, the mechanic noticed a fuel odor coming from the vehicle. The mechanic determined that the fuel injectors had failed and that the fuel rail needed to be replaced. The mechanic provided the contact with information related to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline); for the fuel rails and fuel injectors. The mechanic referred the contact to the dealer for assistance. The dealer was informed of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,814.
NHTSA complaint #11694113 — an unverified report by a vehicle owner.
San Jose, CA
FUEL/PROPULSION SYSTEM
Mercedes-Benz USA (MBUSA) To whom It May Concern, Complaint through your dealer, regional MB and state AG. Going through MBUSA is a waste of time. You would be better off going to Sears and buying a shiny new hammer and banging your head every hour on the hour. A little over a year ago, I Purchase a previously owned 2016 GLC300 from a local DGDG dealership in San Jose CA. for the past few month, I started experiencing a heavy fuel odor generated from the fuel rail and fuel injectors. I initiated a leak detection to verify the above-mentioned defect. I became aware the Mercedes Benz has a major issue with the fuel rail and fuel injectors that caused a safety & emission recall campaign 2022030003 that is launched to replace the fuel rail and fuel injectors on 139 Model Year 2016-2020 that included my car GLC-class vehicle. To my surprise my car VIN number was not listed and flagged in this campaign. According to the campaign issue, a leak may develop between the fuel line and the fuel injectors due to trapped debris from the production process, which could affect the safety and emissions of the vehicle. according to the documents of the campaign, trapped debris might damage the seal between the fuel rail and fuel injectors, which over the life of the vehicle, might result in a fuel leak into the engine compartment. I informed Mercedes Bens that my vehicle fuel rail line and fuel injectors have shown to have a safety manufacture failure. Leaking fuel from this area might contact hot parts of the engine and therefore the risk of fire cannot be ruled out. It seems that the fuel pressure deviation has exceeded the thresholds because the fuel odor is perceptible to me. I had an appointment with Mercedes Benz of Stevens Creek, and they established that my vehicle VIN number was not affected by the recall even though the defects exist on my vehicle. I reached out to Mercedes Benz USA, LLC and filed case # [XXX] but they elected not to take responsibility to repair my ca INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I
NHTSA complaint #11688647 — an unverified report by a vehicle owner.
San Jose, CA
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
Fuel Rail and fuel injectors Leak contacted Mercedes cooperate to investigate why my car. VIN did not list according to campaign no 2022030003 to replace the fuel Ra and fuel injectors and a Ssfety & Emissios recall campaign that covers 139 Model year 2016-2030 that include my vehicle CLC-Class. My car is experiencing fuel injectors defects but my VIN number was not flagged
NHTSA complaint #11659257 — an unverified report by a vehicle owner.
Snellville, GA
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed, the check engine warning illuminated. The contact stated that the vehicle was taken to the Emissions Center, and the vehicle failed the Emissions test. The vehicle was taken to the dealer to be diagnosed. The dealer retrieved DTC: P052E (PCM has detected an inappropriate degree of pressure from the crankcase pressure sensor). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11635618 — an unverified report by a vehicle owner.
Snellville, GA
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated while driving at an undisclosed speed, the check engine warning illuminated. The contact stated that the vehicle was taken to the Emissions Center, and the vehicle failed the Emissions test. The vehicle was taken to the dealer to be diagnosed. The dealer retrieved DTC: P052E (PCM has detected an inappropriate degree of pressure from the crankcase pressure sensor). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11635618 — an unverified report by a vehicle owner.
at 90,000 milesSarasota, FL
ENGINE
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated that while driving 45-50 MPH, the engine experienced rough idling and the vehicle was shaking violently. Several unknown warning lights were illuminated. The contact pulled over and turned off the vehicle. The vehicle was towed to an independent mechanic, who determined that cylinder #1 had a cracked piston and the engine needed to be replaced. The vehicle was then towed to another independent mechanic, who also determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 90,000.
NHTSA complaint #11617878 — an unverified report by a vehicle owner.
Decatur, GA
ENGINE
PVC valve indicator engine light keeps appearing after being replaced twice
NHTSA complaint #11614600 — an unverified report by a vehicle owner.
Bath, NY
ENGINE
Check engine light on-pvc failure. Code PO52E-71as determined by reliable repair shop. Recommended to have vehicle repaired by dealer. Shop advised part is vital to emissions system.
NHTSA complaint #11614470 — an unverified report by a vehicle owner.
at 70,000 milesHamilton Square, NJ
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the crank case ventilation sensor was faulty and needed to be replaced. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 70,000.
NHTSA complaint #11606449 — an unverified report by a vehicle owner.
Aliso Viejo, CA
ENGINE
When driving the car, the engine began to violently shake and fail. The engine ended up having a piston failure due to a small wrist pin and needed the entire engine block replaced. I was lucky that I was not on the freeway or in a more dangerous spot when the engine failed while driving.
NHTSA complaint #11606306 — an unverified report by a vehicle owner.
Vernon, CT
UNKNOWN OR OTHER
Diagnose: code P05271 - Positive Crankcase Ventilation Regulator Valve Performance: The valve for crankcase ventilation has a malfunction. Mercedes Benz extended warranty to 15 yr / 150k miles for intake assemble which resolve this issue. Like to acquire a confirmation letter from Benz to cover the repair by the Benz dealer
NHTSA complaint #11591965 — an unverified report by a vehicle owner.
Vernon, CT
ENGINE
Diagnose: code P05271 - Positive Crankcase Ventilation Regulator Valve Performance: The valve for crankcase ventilation has a malfunction. Mercedes Benz extended warranty to 15 yr / 150k miles for intake assemble which resolve this issue. Like to acquire a confirmation letter from Benz to cover the repair by the Benz dealer
NHTSA complaint #11591965 — an unverified report by a vehicle owner.
Villa Rica, GA
UNKNOWN OR OTHER
Sunroof. The sunroof is not opening properly. It sounds Ike the window is going to come off of its track. Making a loud noise.
NHTSA complaint #11587031 — an unverified report by a vehicle owner.
Scarsdale, NY
UNKNOWN OR OTHER
A notice was issued for a common issue with many Mercedes Benz models. https://static.nhtsa.gov/odi/tsbs/2023/MC-10243565-0001.pdf A notice was issued for a common issue with many Mercedes Benz models. [XXX] While the problem is well known, all dealers are reporting the part is in back order without any visibility on when it would be available. This is forcing drivers, including myself to continue to drive the car and potentially creating a big damage to the car. I took the car to Mercedes-Benz of New Rochelle in NY state. I called multiple dealerships in the tri-state are and they all mentioned that the issue was well known without any ETA. Also with a check engine light the car can't pass safety/emission inspection and is not sellable. I bought a new car, can't sell this car and have 0 visibility on when I can get it fixed to sell it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11586617 — an unverified report by a vehicle owner.
Philadelphia, PA
UNKNOWN OR OTHER
See attached document for complaint
NHTSA complaint #11557612 — an unverified report by a vehicle owner.
Suffern, NY
UNKNOWN OR OTHER
I own a 2016 Mercedes Benz GLC 300 and I’ve noticed that a strong gas smell when I start the car during cold weather. You notice the smell outside and inside the cabin as well as it comes in through the vents.
NHTSA complaint #11556614 — an unverified report by a vehicle owner.
Englewood Cliffs, NJ
VISIBILITY:SUN/MOON ROOF ASSEMBLY
According to NHSTA ID 21V197000 bulletin, my 2016 GLC 300 qualifies for recall related to sunroof safety matter. My sunroof is loose and dealer said since your organization didn’t include my VIN for this recall, they will not address it. Can you please add my VIN. I’m experiencing exactly as described in your recall bulletin. Thank you!
NHTSA complaint #11554552 — an unverified report by a vehicle owner.
Englewood Cliffs, NJ
UNKNOWN OR OTHER
According to NHSTA ID 21V197000 bulletin, my 2016 GLC 300 qualifies for recall related to sunroof safety matter. My sunroof is loose and dealer said since your organization didn’t include my VIN for this recall, they will not address it. Can you please add my VIN. I’m experiencing exactly as described in your recall bulletin. Thank you!
NHTSA complaint #11554552 — an unverified report by a vehicle owner.
Tulsa, OK
ENGINE
The P052E error has popped up which requires the replacement of the PVC assembly. This is a known issue with these engines and causes the engine to run erratically. Mercedes knows that the issue is common. Please investigate and issue a recall if applicable.
NHTSA complaint #11553798 — an unverified report by a vehicle owner.
Willoughby, OH
FUEL/PROPULSION SYSTEM
I have noticed extreme gas odors in the cabin of my car, the gas odor is so horrific that even when I exit the car either outside or in my garage the odor remains. My car is housed in my garage and I'm very concerned regarding these fumes which fills up my garage because my home is attached. I researched on a web site that there has been complaints and consequently a recall ( 21V961000) ON 12-12-2021 FOR GLC 300,2016, But my vehicle did not receive a recall notice. I am concerned regarding possible fire or illness related to fumes being inhaled.
NHTSA complaint #11551478 — an unverified report by a vehicle owner.
Saint Petersburg, FLCrash
STEERING
I am writing to express my deep concern and seek assistance regarding a potentially serious safety issue that I have experienced with my vehicle. I believe that my experience poses a significant risk to both my safety and that of other road users. In June, I encountered a distressing incident when my vehicle's steering wheel locked unexpectedly, leading to a hydroplaning incident that caused my vehicle to veer off the road. Fortunately, there were no injuries, but the situation was undeniably dangerous and alarming. My vehicle displayed a "steering wheel malfunction" message on the screen at the time of the incident. Following this event, I immediately contacted Mercedes Benz to report the issue and seek resolution. Subsequently, on August 1st, my vehicle was taken to a local Mercedes dealership as part of their investigation into the matter. On August 4th, I received a call from the dealership informing me that the inspection had been completed. However, they stated that they were unable to discuss the inspection findings with me directly, emphasizing that any communication regarding the investigation should come from Mercedes Benz USA. Despite my numerous attempts to communicate with Mercedes Benz USA through phone calls and emails, seeking information on the inspection findings and requesting a copy of the inspection report, there was no response or communication from the company. This lack of response and communication from Mercedes Benz left me deeply unsettled. However, I wish to update you that on August 31st, Mercedes Benz USA finally responded to my inquiries. While I appreciate their belated response, the substantial delay in communication further exacerbated my concerns about the safety of my vehicle and the responsibility of the manufacturer. Given the gravity of the incident and the potential risks associated with a steering wheel malfunction, I believe it is imperative that this matter is taken seriously and addressed promptly.
NHTSA complaint #11542278 — an unverified report by a vehicle owner.