2016 Mercedes Benz GLE450 problems

POWER TRAIN

MERCEDES-BENZ CORPORATE IS SHOWING A COMPLETE DISREGARD FOR ME AS A CONSUMER AND HUMAN! MY BRAKES RECENTLY FAILED WITHOUT WARNING (I LOST MY ABILITY TO BRAKE) AND IT ALMOST CAUSED ME TO BE INVOLVED IN AN ACCIDENT. MY LIFE AND SAFETY WAS PUT IN JEOPARDY AND I AM IN SHOCK. AT THEIR REQUEST I HAD MY VEHICLE TOWED IN TO MERCEDES-BENZ SERVICE AND CORPORATE ESCALATION IS DENYING MY CLAIM AND NOT PROVIDING ME ASSISTANCE IN ANY WAY.

NHTSA complaint #11683696 — an unverified report by a vehicle owner.

SERVICE BRAKES

MERCEDES-BENZ CORPORATE IS SHOWING A COMPLETE DISREGARD FOR ME AS A CONSUMER AND HUMAN! MY BRAKES RECENTLY FAILED WITHOUT WARNING (I LOST MY ABILITY TO BRAKE) AND IT ALMOST CAUSED ME TO BE INVOLVED IN AN ACCIDENT. MY LIFE AND SAFETY WAS PUT IN JEOPARDY AND I AM IN SHOCK. AT THEIR REQUEST I HAD MY VEHICLE TOWED IN TO MERCEDES-BENZ SERVICE AND CORPORATE ESCALATION IS DENYING MY CLAIM AND NOT PROVIDING ME ASSISTANCE IN ANY WAY.

NHTSA complaint #11683696 — an unverified report by a vehicle owner.

STRUCTURE:BODY:ROOF AND PILLARS

The contact owns a 2016 Mercedes-Benz GLE450. The contact stated while driving at an undisclosed speed, the front roof panel detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 104,620.

NHTSA complaint #11664622 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Mercedes Benz 2016 GLE450 AMG Coupe Backup Camera issue. The software problems cause backup camera to go blank /black screen. It does this randomly, it can worked for few weeks to a month, then suddenly just goes blank/black when the gear is in reverse (R). I have made complained to Mercedes Benz dealer when the issue first started and I was told that the year of my vehicle is not listed in the recall that was issued for the Mercedes Benz with backup camera issues, the recall was listed for 2019-2021. I was told that I have to wait until there is a recall for the 2016 GLE450 AMG Coupe.

NHTSA complaint #11650010 — an unverified report by a vehicle owner.

ENGINE

Gear Shift issue there are several forums with this issue car goes from park to neutral when trying to shift to drive. then goes straight to drive 3 stuck between drive 3 and drive 5 the very concerning issue is if the car does shift to drive 1 it throws itself into neutral while driving this is an extremely dangerous issue ! mercedes has to know because of the complaints extremely upset that no recall has been issued ...

NHTSA complaint #11617815 — an unverified report by a vehicle owner.

ENGINE

There is a known issue With this vehicle with the shifting(hard shifting) there's a glitch when shifting to drive it automatically shifts to neutral then to drive 3 ! the glitch is that its not transmitting correctly to the transmission . if the car does shift to drive 1 it throws itself into neutral while driving that's dangerous !! there are several forums with this issue and I am very surprised there has been no recall this is very upsetting!

NHTSA complaint #11617428 — an unverified report by a vehicle owner.

STRUCTURE:BODY

In May 2023 I took my 2016 GLE 450 AMG into "Park Place Motor Cars Mercedes" (Dallas) for the (MBUSA 2023010002 and 2023010003) "Water that could Leak into the Spare Tire area, Impacting the Fuel Pump" recall. Park Place stated that they didn't locate any signs of water in the trunk area and would place a water drain plug in the spare tire area to drain water, incase water entered the area. In January 26, 2024, while driving, my GLE 450 loss propulsion without warning causing me to almost get rear ended. Unbeknownst to me, that this was related to the recall from 2023, I had the vehicle towed to a local "certified repair shop". The shop stated that i would need to replace the fuel pump units. Approximately 2 months later while my daughter was driving the GLE 450, the vehicle loss propulsion without warning once again causing my daughter to be stranded at a "Stop sign" 30 miles from home at approximately 1245 am. I had the vehicle towed to "Park Place Motorcars". Service advisor informed me that the Fuel pump unit had failed due to water entering into the trunk and they would have to determine where the water was coming from. I then asked to speak to manager and I remembered that a recall describing this situation had been conducted less than a year prior to this incident (2x). After approximately 1 month the service advisor messaged me and stated that the repair(s) wouldn't be covered under the recall warranty due to the fact that debris was found underneath the vehicle, causing the drain plug to be blocked. I am terrified to allow my family to continue driving this vehicle with the current remedy that Mercedes has chosen to use (drain plug), that did NOT fix the problem specified in the defective issue within the recall paperwork. The REMEDY should be to determine how the water is entering into the vehicle. The water has caused 2 fuel pump incidents within 1 year leading to the loss of propulsion without warning and increasing the risk of a serious crash.

NHTSA complaint #11594112 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

In May 2023 I took my 2016 GLE 450 AMG into "Park Place Motor Cars Mercedes" (Dallas) for the (MBUSA 2023010002 and 2023010003) "Water that could Leak into the Spare Tire area, Impacting the Fuel Pump" recall. Park Place stated that they didn't locate any signs of water in the trunk area and would place a water drain plug in the spare tire area to drain water, incase water entered the area. In January 26, 2024, while driving, my GLE 450 loss propulsion without warning causing me to almost get rear ended. Unbeknownst to me, that this was related to the recall from 2023, I had the vehicle towed to a local "certified repair shop". The shop stated that i would need to replace the fuel pump units. Approximately 2 months later while my daughter was driving the GLE 450, the vehicle loss propulsion without warning once again causing my daughter to be stranded at a "Stop sign" 30 miles from home at approximately 1245 am. I had the vehicle towed to "Park Place Motorcars". Service advisor informed me that the Fuel pump unit had failed due to water entering into the trunk and they would have to determine where the water was coming from. I then asked to speak to manager and I remembered that a recall describing this situation had been conducted less than a year prior to this incident (2x). After approximately 1 month the service advisor messaged me and stated that the repair(s) wouldn't be covered under the recall warranty due to the fact that debris was found underneath the vehicle, causing the drain plug to be blocked. I am terrified to allow my family to continue driving this vehicle with the current remedy that Mercedes has chosen to use (drain plug), that did NOT fix the problem specified in the defective issue within the recall paperwork. The REMEDY should be to determine how the water is entering into the vehicle. The water has caused 2 fuel pump incidents within 1 year leading to the loss of propulsion without warning and increasing the risk of a serious crash.

NHTSA complaint #11594112 — an unverified report by a vehicle owner.

SUSPENSION

Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.

NHTSA complaint #11501359 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Front upper control arm sway bushings cracking after being replaced. Strained vehicle Noise when going over numbs or dips. Unstable suspension. Also output shaft is leaking oil.

NHTSA complaint #11501359 — an unverified report by a vehicle owner.

POWER TRAIN

Electrical - Drivers lock does not lock/unlock with remote, with door lock. Have to physically lock/unlock drivers door. if you do not you will not get in door and you will not open from inside. If you do not lock manually your door will be open even though the other doors locked. Power Train - transmission is clucking between gear especially at slow speeds, Transmission in L1-5 sometimes does not shift up or down. sometimes does not go into drive from manually shifting from L gears. some downhills the tranny does not slow vehicle on down hills. Engine - valves and lifters are noisy at startup. Sounds like 1 or two cylinders. Suspension - Rear stock suspension bottoms easily also excessive motion up and down.

NHTSA complaint #11482122 — an unverified report by a vehicle owner.

STRUCTURE:BODY

My 2016 Mercedes GLE 450 AMG was running perfectly but stalled while I was making a left turn onto a major roadway and I was inches from a catastrophic accident. My car was towed to Mercedes Benz dealership and the technician informed me that the trunk seal was not sealing properly causing water to get in through the trunk and shorted out a fuel pump module. My trunk was not wet and only indication of water was when the rear compartment was lifted near the spare tire area so I was not aware of a possible leak. My car is mostly garage kept unless I am at work where it’s exposed to weather. It had been raining for several days in our area. After doing online research, it appears to be an existing problem for Mercedes owners. I’m concerned because I could have lost my life due to this issue and someone may not be so fortunate if the problem goes unresolved.

NHTSA complaint #11482126 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Electrical - Drivers lock does not lock/unlock with remote, with door lock. Have to physically lock/unlock drivers door. if you do not you will not get in door and you will not open from inside. If you do not lock manually your door will be open even though the other doors locked. Power Train - transmission is clucking between gear especially at slow speeds, Transmission in L1-5 sometimes does not shift up or down. sometimes does not go into drive from manually shifting from L gears. some downhills the tranny does not slow vehicle on down hills. Engine - valves and lifters are noisy at startup. Sounds like 1 or two cylinders. Suspension - Rear stock suspension bottoms easily also excessive motion up and down.

NHTSA complaint #11482122 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My 2016 Mercedes GLE 450 AMG was running perfectly but stalled while I was making a left turn onto a major roadway and I was inches from a catastrophic accident. My car was towed to Mercedes Benz dealership and the technician informed me that the trunk seal was not sealing properly causing water to get in through the trunk and shorted out a fuel pump module. My trunk was not wet and only indication of water was when the rear compartment was lifted near the spare tire area so I was not aware of a possible leak. My car is mostly garage kept unless I am at work where it’s exposed to weather. It had been raining for several days in our area. After doing online research, it appears to be an existing problem for Mercedes owners. I’m concerned because I could have lost my life due to this issue and someone may not be so fortunate if the problem goes unresolved.

NHTSA complaint #11482126 — an unverified report by a vehicle owner.

ENGINE

Electrical - Drivers lock does not lock/unlock with remote, with door lock. Have to physically lock/unlock drivers door. if you do not you will not get in door and you will not open from inside. If you do not lock manually your door will be open even though the other doors locked. Power Train - transmission is clucking between gear especially at slow speeds, Transmission in L1-5 sometimes does not shift up or down. sometimes does not go into drive from manually shifting from L gears. some downhills the tranny does not slow vehicle on down hills. Engine - valves and lifters are noisy at startup. Sounds like 1 or two cylinders. Suspension - Rear stock suspension bottoms easily also excessive motion up and down.

NHTSA complaint #11482122 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

My 2016 Mercedes GLE 450 AMG was running perfectly but stalled while I was making a left turn onto a major roadway and I was inches from a catastrophic accident. My car was towed to Mercedes Benz dealership and the technician informed me that the trunk seal was not sealing properly causing water to get in through the trunk and shorted out a fuel pump module. My trunk was not wet and only indication of water was when the rear compartment was lifted near the spare tire area so I was not aware of a possible leak. My car is mostly garage kept unless I am at work where it’s exposed to weather. It had been raining for several days in our area. After doing online research, it appears to be an existing problem for Mercedes owners. I’m concerned because I could have lost my life due to this issue and someone may not be so fortunate if the problem goes unresolved.

NHTSA complaint #11482126 — an unverified report by a vehicle owner.

STEERING

The contact owns a 2016 Mercedes-Benz GLE450. The contact stated that while driving approximately 40 MPH, the vehicle lost power steering functionality. The contact stated that excessive force was needed to maneuver the vehicle. The power steering malfunction warning light was illuminated. The contact had not taken the vehicle to a certified mechanic to be diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 17V241000 (Steering). The manufacturer was made aware of the failure and informed the contact that the Year/Make/Model was not included in the recall. The approximate failure mileage was 110,000.

NHTSA complaint #11479934 — an unverified report by a vehicle owner.