FaultScore

FaultScore report

2000 Mercedes Benz M Class problems

Owners have filed 32 complaints about the 2000 Mercedes Benz M Class with NHTSA between 2003 and 2012. The largest single group is the steering. Across this model's run it ranks 2 of 3 worst.

C

FaultScore 41/100

Higher is worse. Measured against the other years of the Mercedes Benz M Class.

How this is worked out

The numbers

32

Complaints

1

Crashes reported

0

Fires reported

0

Injuries reported

75,000 mi

Median mileage at failure

Half of reported failures happened before this

7%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 67 vs 50 Severity 16 vs 50 Early failure 13 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 67
Against the median year of the Mercedes Benz M Class. 50 means typical for this model; 100 means roughly double.
Severity — 16
3.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 13
7% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2000 compares with every other Mercedes Benz M Class

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2000 Mercedes Benz M Class

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Brakes 8 25.0%

Median failure at 77,300 miles

Steering 8 25.0%

Median failure at 50,074 miles

Stability & Traction Control 6 18.8%

Median failure at 116,885 miles

Fuel & Propulsion 2 6.3%

Median failure at 61,500 miles

Acceleration & Cruise Control 2 6.3%

Median failure at 138,000 miles

Electrical System 2 6.3%

Median failure at 53,000 miles

Other & Unspecified 1 3.1%

Median failure at 100,000 miles

Windows, Mirrors & Wipers 1 3.1%
Transmission & Drivetrain 1 3.1%

Median failure at 59,054 miles

Engine & Cooling 1 3.1%

1 crashes, 0 fires · median 75,000 mi

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

10,000 – 24,999 miles 1 3.7%
25,000 – 49,999 miles 4 14.8%
50,000 – 74,999 miles 8 29.6%
75,000 – 99,999 miles 5 18.5%
100,000 – 149,999 miles 7 25.9%
150,000+ miles 2 7.4%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Mar 2003 peak 3 May 2012

NHTSA investigations into the 2000 Mercedes Benz M Class

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE10050 Opened 21 Dec 2010 Closed 4 May 2011 EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH

Brake lamp switch failure.

ODI opened the investigation based on reports that the subject vehicle brake lamp switch (switch) failure caused 1) inoperative brake lamps (stay on or fail to illuminate), and/or 2) shift interlock failure (shifter locked in park), and/or 3) the cruise control to fail to cancel with brake application.Consumers also reported the illumination of a warning lamp on the instrument panel.The switch contains three sets of electrical contacts and a (normally extended) spring loaded plunger that actuates the contacts as it moves.As installed in the vehicle, the plunger contacts the brake pedal arm and...

EA08009 Opened 28 Apr 2008 Closed 16 Dec 2009 FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

BRAKE LINE CHAFE

ANALYSIS OF COMPLAINTS TO ODI AND MERCEDES AND WARRANTY CLAIM DATA SUBMITTED BY MERCEDES INDICATES THAT THE ALLEGED DEFECT HAS OCCURRED AT A LOW RATE (36.5 COMPLAINTS PER 100,000 VEHICLES AND 0.29 PERCENT WARRANTY CLAIM RATE), WITH NO DISCERNABLE DEFECT TREND INDICATING THAT THE RATE OF CHAFING RELATED BRAKE LINE FAILURES IS INCREASING.THERE HAVE BEEN NO NEW COMPLAINTS SINCE JANUARY 2009.WHEN THE ANALYSIS IS LIMITED TO INCIDENTS OF BRAKE LINE LEAKAGE THAT RESULTED IN ALLEGATIONS OF REDUCED BRAKE EFFECTIVENESS, THE RATE DROPS EVEN FURTHER (22.3 COMPLAINTS PER 100,000 VEHICLES AND 0.04 PERCENT W...

RQ08002 Opened 11 Mar 2008 Closed 17 Sep 2008 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

POWER STEERING HOSE LEAK

MERCEDES-BENZ USA (MBUSA) WILL NOTIFY CERTAIN MODEL YEAR (MY) 1998 THROUGH 2003 M-CLASS OWNERS OF THE NEED TO BRING THEIR VEHICLES INTO DEALERS TO ADDRESS THE ISSUE PREVIOUSLY CAMPAIGNED UNDER MBUSA RECALL 2003-040005 (NHTSA RECALL 03V-121).THE MBUSA CAMPAIGN, WHICH ODI IS DESIGNATING RECALL 08V-465, WILL REPLACE THE POWER STEERING COOLER HOSE AND CLAMP IN ALL VEHICLES THAT RECEIVED THE ORIGINAL RECALL REMEDY FOR 03V-121 AND WHICH HAVEN'T RECEIVED A SUBSEQUENT REPAIR TO INSTALL A REVISED HOSE AND CLAMP.APPROXIMATELY ONE-THIRD OF THE VEHICLES THAT RECEIVED THE ORIGINAL REPAIR PROCEDURE AND PART...

PE07007 Opened 1 Feb 2007 Closed 11 Jul 2007 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

ELECTRONIC STABILITY CONTROL MALFUNCTION

ODI OPENED PE07-007 AFTER RECEIVING 4 COMPLAINTS WITHIN A 6 WEEK PERIOD ALLEGING INCIDENTS OF UNCOMMANDED BRAKE APPLICATION IN MODEL YEAR (MY) 2000 THROUGH 2001 MERCEDES M CLASS SPORT UTILITY VEHICLES.INFORMATION CONTAINED IN THE REPORTS OR GATHERED IN SUBSEQUENT CONSUMER INTERVIEWS INDICATED THAT THE INCIDENTS WERE CAUSED BY FAULTS IN THE ELECTRONIC STABILITY PROGRAM (ESP) SYSTEM WHICH WERE REPAIRED BY REPLACING THE YAW RATE SENSORS.ALTHOUGH THE SAME YAW RATE SENSOR IS USED IN APPROXIMATELY 800,000 OTHER MERCEDES M-CLASS, C-CLASS AND SLK MODELS, TO DATE THERE HAS BEEN ONLY ONE RELATED COMPLAI...

PE03058 Opened 17 Dec 2003 Closed 22 Apr 2004 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

ENGINE CRANKSHAFT PULLEY FAILURE

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE THAT COULD RESULT IN LOSS OF POWER-STEERING ASSIST.ODI HAS RECEIVED A TOTAL OF 546 NON-DUPLICATIVE REPORTS THAT ALLEGE ENGINE CRANKSHAFT PULLEY HARMONIC BALANCER FAILURE ON ALL MERCEDES-BENZ VEHICLES USING THE SUBJECT COMPONENT.THE SUBJECT COMPONENT FAILURES ARE PROGRESSIVE IN NATURE AND ONLY A SMALL PERCENTAGE OF THE COMPLAINTS AND WARRANT CLAIMS INVOLVED A FAILURE THAT HAD PROGRESSED FAR ENOUGH TO EFFECT POWER STEERING PERFORMANCE (6 OF...

Recalls on the 2000 Mercedes Benz M Class

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

11V208000

VEHICLE SPEED CONTROL:CRUISE CONTROL

MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 1999-2002 M-CLASS AND MODEL YEAR 2000-2003 M-CLASS AMG VEHICLES. THE CRUISE CONTROL SYSTEM IN THE AFFECTED VEHICLES ALLOWS THE DRIVER TO DISENGAGE THE SYSTEM IN A NUMBER OF WAYS, INCLUDING TAPPING THE BRAKE PEDAL, USING THE CRUISE CONTROL STALK, OR BRAKING THE VEHICLE ENOUGH TO REACH A CERTAIN RATE OF DECELERATION. MERCEDES-BENZ HAS DETERMINED THAT UNDER CERTAIN CIRCUMSTANCES USE OF THE BRAKE PEDAL MAY NOT AUTOMATICALLY DISENGAGE CRUISE CONTROL AS EXPECTED BY THE DRIVER, ALTHOUGH THE OTHER MEANS OF DEACTIVATING CRUISE CONTROL REMAIN FULLY OPERATIVE. SPECIFICALLY, WHERE THE DRIVER PUMPS THE BRAKES RATHER THAN APPLYING CONSISTENT PEDAL FORCE, THE LEVEL OF FORCE REQUIRED MAY BE UNUSUALLY HIGH.

Risk: DIFFICULTY OR DELAY IN DISENGAGING CRUISE CONTROL CAN INCREASE THE RISK OF A CRASH.

08V465000

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

MERCEDES-BENZ IS RECALLING 125,228 MY 1998-2004 M-CLASS VEHICLES. THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Risk: THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP. THIS COULD RESULT IN A LOSS OF CONTROL AND A CRASH WITHOUT WARNING.

03V121000

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

ON CERTAIN PASSENGER VEHICLES, THE HOSE CLAMP USED TO SECURE THE POWER STEERING FLUID COOLING HOSE TO THE POWER STEERING FLUID COOLER MAY NOT PROVIDE SUFFICIENT CLAMPING FORCE FOR THIS CONNECTION.

Risk: THE LOSS OF POWER STEERING FLUID MAY RESULT IN DIMINISHED POWER STEERING OVER TIME AND ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP.

00V352000

SEAT BELTS

VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE SEAT BELT ANCHOR IN THE REAR FOLDING MIDDLE SEATING POSITION MAY HAVE BEEN MANUFACTURED WITH OUT-OF-TOLERANCE HARDWARE.

Risk: IF THIS IS THE CASE, THE SEAT BELT ANCHOR MAY NOT COMPLY WITH FEDERAL MOTOR VEHICLE SAFETY STANDARDS.

00V203000

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

VEHICLE DESCRIPTION: CERTAIN PASSENGER VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FMVSS NO. 208, "OCCUPANT CRASH PROTECTION." AN AUDIBLE SEAT BELT BUZZER WARNING SOUNDS FOR APPROXIMATELY TWO SECONDS WHEN THE VEHICLE IGNITION IS TURNED TO THE ON OR START POSITION AND THE DRIVER SEAT BELT IS FASTENED. THIS BUZZER ACTIVATION EXCEEDS THE LIMITATIONS SET FORTH IN THE STANDARD.

Risk: DRIVERS MAY BECOME CONFUSED REGARDING THE PURPOSE OF THE CHIME.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 75,000 miles Bloomington, IL Crash

ENGINE AND ENGINE COOLING:ENGINE

ENGINE RUNS ROUGH, IDLES LIKE IT IS GOING TO DIE, CAR SURGES FORWARD WHILE MOVING OR STOPPED, DASH WARNING LIGHTS ON/OFF, ROUGH GEAR SHIFTING OR WON'T SHIFT, ELECTRICAL PROBLEMS, GAS TANK/GAUGE PROBLEMS, LOCK/WINDOWS POWERED WHEN CAR OFF, DASH LIGHTING GOES IN/OUT, HEADLIGHT/BRAKE LIGHTS BURN OUT QUICKLY, ELECTRICAL, STARTING CAR ISSUES. THIS CAR HAS BEEN IN/OUT OF THE DEALERSHIP FOR ALMOST 2 YEARS. I BOUGHT IT USED WITH A "CERTIFIED PRE OWNED WARRANTY", CODES GO OFF AND THEY SIMPLY RESET THEM. THERE HAS BEEN A NEW CONVERTER, WINDOW REPAIR, WORK ON GAS TANK, SPARK PLUGS, AND NUMEROUS OTHER "ATTEMPTS". NOW THE WARRANTY IS GONE AND MY PROBLEMS HAVE WORSENED. I DRIVE IT OUT OF THE DEALERSHIP AND THE WARNING LIGHTS COME RIGHT BACK ON. THEY ARE USING PROCESS OF ELIMINATION AND I'M PAYING FOR ALL THE GUESS WORK! THE OIL MONITOR IS ALWAYS OFF, GET THE OIL CHANGED AND IT GIVES ME SERVICE IS NEEDED CODES WITH -OIL READING? HELP.

NHTSA complaint #10237217 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 67,600 miles Stuart, FL

SERVICE BRAKES

AT HIGHWAY SPEED CAR JERKED VIOLENTLY TO THE LEFT AS OFF THE FROM RIGHT BRAKE WAS BEING APPLIED ON ITS OWN. TURNED THE ESP (ELECTRONIC STABILITY CONTROL) OFF AND PROCEEDED AND THE EVENT HAPPENED AGAIN, CAR JERKED TO LEFT AND HEADED TO DITCH BUT WAS ABLE TO OVERCOME WITH STEERING WHEEL. IT APPEARS A CAR SYSTEM FAILED CRASH RATHER THAN FAIL SAFE.

NHTSA complaint #10459727 — an unverified report by a vehicle owner.

at 67,600 miles Stuart, FL

ELECTRONIC STABILITY CONTROL (ESC)

AT HIGHWAY SPEED CAR JERKED VIOLENTLY TO THE LEFT AS OFF THE FROM RIGHT BRAKE WAS BEING APPLIED ON ITS OWN. TURNED THE ESP (ELECTRONIC STABILITY CONTROL) OFF AND PROCEEDED AND THE EVENT HAPPENED AGAIN, CAR JERKED TO LEFT AND HEADED TO DITCH BUT WAS ABLE TO OVERCOME WITH STEERING WHEEL. IT APPEARS A CAR SYSTEM FAILED CRASH RATHER THAN FAIL SAFE.

NHTSA complaint #10459727 — an unverified report by a vehicle owner.

at 138,000 miles Laurel, MD

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2000 MERCEDES BENZ ML320. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WITH THE CRUISE CONTROL IN ACTIVATION. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL, THE CRUISE CONTROL FAILED TO DISENGAGE. SUDDENLY THE BRAKES LOCKED AND THE VEHICLE CONTINUED TO ACCELERATE. THE GEAR WAS SHIFTED INTO NEUTRAL AND THEN INTO PARK, WHICH BROUGHT THE VEHICLE TO A STOP. THE CONTACT RESUMED IN OPERATION WITH CAUTION. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 11V208000 (VEHICLE SPEED CONTROL: CRUISE CONTROL). THE RECALL PART WAS UNAVAILABLE TO PERFORM THE REMEDY REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

NHTSA complaint #10407062 — an unverified report by a vehicle owner.

at 160,000 miles Cartersville, GA

SERVICE BRAKES, HYDRAULIC

WHILE DRIVING MY 2000 ML320 MERCEDES, THE CAR SUDDENLY APPLIES BRAKES WHILE TRAVELING AT VARIOUS SPEEDS. THE BAS/ESP WARNING LIGHTS COME ON. THIS IS A VERY DANGEROUS MALFUNCTION AND SOMEONE SHOULD MAKE MERCEDES ADDRESS THIS DEFECT IMMEDIATELY BEFORE SOMEONE IS KILLED! IF YOU DO A SEARCH ON THE INTERNET, IT WILL AMAZE YOU HOW MANY PEOPLE HAVE EXPERIENCED THIS HORRIFYING ORDEAL. PLEASE DO NOT IGNORE MY COMPLAINT.

NHTSA complaint #10380051 — an unverified report by a vehicle owner.

at 160,000 miles Cartersville, GA

ELECTRONIC STABILITY CONTROL (ESC)

WHILE DRIVING MY 2000 ML320 MERCEDES, THE CAR SUDDENLY APPLIES BRAKES WHILE TRAVELING AT VARIOUS SPEEDS. THE BAS/ESP WARNING LIGHTS COME ON. THIS IS A VERY DANGEROUS MALFUNCTION AND SOMEONE SHOULD MAKE MERCEDES ADDRESS THIS DEFECT IMMEDIATELY BEFORE SOMEONE IS KILLED! IF YOU DO A SEARCH ON THE INTERNET, IT WILL AMAZE YOU HOW MANY PEOPLE HAVE EXPERIENCED THIS HORRIFYING ORDEAL. PLEASE DO NOT IGNORE MY COMPLAINT.

NHTSA complaint #10380051 — an unverified report by a vehicle owner.

at 116,885 miles Miramar, FL

SERVICE BRAKES, HYDRAULIC

I WAS DRIVING MY 2000 MERCEDES BENZ ML 430 AT APPROXIMATELY 40 MPH, WHEN WITHOUT ANY WARNING LIGHTS BEING DISPLAYED IT ABRUPTLY STOPPED. THE BRAKE PEDAL HAD NOT BEEN DEPRESSED. THE VEHICLE THEN SKIDDED, STOPPED, SKIDDED AGAIN AND STOPPED. THIS WENT ON FOR APPROXIMATELY 45-60 SECONDS THEN THE BAS ESP MALFUNCTION LIGHT CAME ON. I WAS THEN ABLE TO DRIVE THE VEHICLE WHILE THE LIGHT WAS ILLUMINATED. I HAVE EXPERIENCED THIS ON 4 SEPARATE OCCASIONS AND HAVE ALMOST BEEN INVOLVED IN THREE ACCIDENTS WHICH ALL COULD HAVE BEEN FATAL BECAUSE THE VEHICLE STOPS COMPLETELY, IT DOES NOT SLOW DOWN THEN STOP, IT STOPS. I WAS ADVISED TO CHANGE THE TIRES AND HAVE THE BRAKE LIGHT SWITCH REPLACED. I DID BUT THE PROBLEM CONTINUED. I HAVE BEEN TOLD BY THREE CERTIFIED MECHANICS THAT THERE SEEMS TO BE A DEFECT WITH OR WITHIN MY ABS SYSTEM BECAUSE EVEN IF THERE IS A PROBLEM WITH MY ABS SYSTEM THE CAR SHOULD NOT ABRUPTLY STOP WHILE BEING DRIVEN AND IT SEEMS THAT THE ABS SYSTEM IS WORKING IN REVERSE ORDER BECAUSE THE MALFUNCTION LIGHTS ILLUMINATE AFTER THE MALFUNCTION OCCURS. THE ABRUPT STOPPING OF THE VEHICLE WHILE BEING DRIVEN IS DANGEROUS AND CAN CAUSE A FATALITY OR SERIOUS BODILY INJURY. I HAVE MY OLD BRAKE LIGHT SWITCH BUT DO NOT HAVE THE TIRES THAT WERE REPLACED.

NHTSA complaint #10348202 — an unverified report by a vehicle owner.

at 116,885 miles Miramar, FL

ELECTRONIC STABILITY CONTROL (ESC)

I WAS DRIVING MY 2000 MERCEDES BENZ ML 430 AT APPROXIMATELY 40 MPH, WHEN WITHOUT ANY WARNING LIGHTS BEING DISPLAYED IT ABRUPTLY STOPPED. THE BRAKE PEDAL HAD NOT BEEN DEPRESSED. THE VEHICLE THEN SKIDDED, STOPPED, SKIDDED AGAIN AND STOPPED. THIS WENT ON FOR APPROXIMATELY 45-60 SECONDS THEN THE BAS ESP MALFUNCTION LIGHT CAME ON. I WAS THEN ABLE TO DRIVE THE VEHICLE WHILE THE LIGHT WAS ILLUMINATED. I HAVE EXPERIENCED THIS ON 4 SEPARATE OCCASIONS AND HAVE ALMOST BEEN INVOLVED IN THREE ACCIDENTS WHICH ALL COULD HAVE BEEN FATAL BECAUSE THE VEHICLE STOPS COMPLETELY, IT DOES NOT SLOW DOWN THEN STOP, IT STOPS. I WAS ADVISED TO CHANGE THE TIRES AND HAVE THE BRAKE LIGHT SWITCH REPLACED. I DID BUT THE PROBLEM CONTINUED. I HAVE BEEN TOLD BY THREE CERTIFIED MECHANICS THAT THERE SEEMS TO BE A DEFECT WITH OR WITHIN MY ABS SYSTEM BECAUSE EVEN IF THERE IS A PROBLEM WITH MY ABS SYSTEM THE CAR SHOULD NOT ABRUPTLY STOP WHILE BEING DRIVEN AND IT SEEMS THAT THE ABS SYSTEM IS WORKING IN REVERSE ORDER BECAUSE THE MALFUNCTION LIGHTS ILLUMINATE AFTER THE MALFUNCTION OCCURS. THE ABRUPT STOPPING OF THE VEHICLE WHILE BEING DRIVEN IS DANGEROUS AND CAN CAUSE A FATALITY OR SERIOUS BODILY INJURY. I HAVE MY OLD BRAKE LIGHT SWITCH BUT DO NOT HAVE THE TIRES THAT WERE REPLACED.

NHTSA complaint #10348202 — an unverified report by a vehicle owner.

at 120,000 miles Hacienda Heights, CA

SERVICE BRAKES, ELECTRIC

THE ANTILOCK BRAKING SYSTEM CAN TAKE OVER THROTTLE AND BRAKING. VEHICLE WILL AUTOMATICALLY APPLY BRAKES TO VARIOUS WHEELS. IT WILL PITCH THE CAR LEFT OR RIGHT AND REQUIRE DRIVER TO COUNTER STEER TO KEEP THE VEHICLE STRAIGHT. THERE IS NO WARNING ON WHEN THIS WILL HAPPEN. CAN CAUSE ACCIDENT OR CAUSE VEHICLE TO SPIN. MERCEDES DEALER SERVICE MANAGER ADVISE ME IT IS A FAULTY SENSOR AND IT IS REPLACE AT OWNERS EXPENSE FOR $600. I COMPLAINT THAT IT IS DANGEROUS AND SHOULD BE REPLACED. SERVICE ADVISOR SIMPLY REPLIED " YES IT IS, YOU SHOULD PAY FOR THE REPAIR. "

NHTSA complaint #10293268 — an unverified report by a vehicle owner.

at 120,000 miles Hacienda Heights, CA

ELECTRONIC STABILITY CONTROL (ESC)

THE ANTILOCK BRAKING SYSTEM CAN TAKE OVER THROTTLE AND BRAKING. VEHICLE WILL AUTOMATICALLY APPLY BRAKES TO VARIOUS WHEELS. IT WILL PITCH THE CAR LEFT OR RIGHT AND REQUIRE DRIVER TO COUNTER STEER TO KEEP THE VEHICLE STRAIGHT. THERE IS NO WARNING ON WHEN THIS WILL HAPPEN. CAN CAUSE ACCIDENT OR CAUSE VEHICLE TO SPIN. MERCEDES DEALER SERVICE MANAGER ADVISE ME IT IS A FAULTY SENSOR AND IT IS REPLACE AT OWNERS EXPENSE FOR $600. I COMPLAINT THAT IT IS DANGEROUS AND SHOULD BE REPLACED. SERVICE ADVISOR SIMPLY REPLIED " YES IT IS, YOU SHOULD PAY FOR THE REPAIR. "

NHTSA complaint #10293268 — an unverified report by a vehicle owner.

at 87,000 miles Brookfield, WI

SERVICE BRAKES, HYDRAULIC

2000 ML-CLASS MERCEDES ML55 LEAKING BRAKE LINE DUE TO CHAFFING AS DESCRIBED IN YOUR INVESTIGATION OF 52,000 ML-CLASS MERCEDES SUV'S. THE BRAKE LINE RUNNING FROM THE MASTER CYLINDER TO THE ABS PUMP SUFFERS EVENTUAL FAILURE DUE TO CHAFFING AGAINST A POORLY POSITIONED FUEL LINE. SUFFERED NEAR TOTAL FAILURE OF BRAKING SYSTEM THIS MORNING DUE TO THIS ISSUE. I HAVE ALL PARTS REMOVED, AND A FAILURE ASSESSMENT PROVIDED BY THE SERVICE TECHNICIAN. THE WORK WAS NOT PERFORMED AT A MERCEDES BENZ DEALER, THEREBY ENSURING OBJECTIVITY OF THE DIAGNOSIS.

NHTSA complaint #10290854 — an unverified report by a vehicle owner.

at 66,335 miles Washington, DC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

WITHOUT ANY WARNING, WHEN COMING TO A TRAFFIC STOP THE BRAKE PEDAL ON MY 2000 MERCEDES ML55 WENT TO THE FLOOR. I WAS ABLE TO STOP AFTER REAPPLYING THE BRAKE AND PUSHING VERY HARD. FORTUNATELY NO CARS WERE IN FRONT OF ME OR I WOULD HAVE HIT THEM. I PULLED TO THE SIDE OF THE STREET AND LOOKED UNDER THE HOOD, NOTICED THE BRAKE FLUID WAS LOW, PUT SOME FLUID IN AND DROVE A SHORT DISTANCE TO WORK. THE BRAKES WERE VERY SOFT. THE NEXT DAY TOOK THE VEHICLE TO MY MERCEDES DEALER WHERE THEY FOUND THAT A BRAKE LINE WAS RUBBED THROUGH AND LEAKING. NO INDICATOR LIGHTS OR WARNINGS OF ANY KIND OCCURRED BEFORE THE PROBLEM.

NHTSA complaint #10270290 — an unverified report by a vehicle owner.

at 80,000 miles Brockton, MA

STEERING

TL*THE CONTACT OWNS A 2000 MERCEDES BENZ ML. IN DECEMBER OF 2008, THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 08V465000 (STEERING: HYDRAULIC POWER ASSIST: HOSE, PIPING). AFTER THE REPAIR, HE NOTICED THAT THE VEHICLE WAS STILL LEAKING FLUID. THE DEALER STATED THAT IF HE BROUGHT THE VEHICLE BACK, HE WOULD BE CHARGED FOR THE REPAIR. THE MANUFACTURER STATED THAT THEY WOULD CALL HIM BACK, BUT THEY NEVER DID. ON MARCH 26, 2009, WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE PULLED TO THE RIGHT AND THE CONTACT LOST CONTROL OF THE STEERING. THE VEHICLE VEERED TO THE SIDE OF THE ROAD AND WAS TOWED TO A REPAIR SHOP. THE MECHANIC FOUND THAT THE POWER STEERING FLUID WAS LEAKING ON THE BELTS AND CAUSED THE STEERING TO FAIL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND CURRENT MILEAGE WAS 100,000.

NHTSA complaint #10263170 — an unverified report by a vehicle owner.

Great Falls, VA

STEERING

THIS COMPLAINT ARISES OUT OF NHTSA CAMPAIGN ID NUMBER 08V465000 (MOST RECENT) INVOLVING A DEFECTIVE HOSE AND CLAMP ASSOCIATED WITH THE POWER STEERING. I AM WAITING TO HAVE THOSE ITEMS INSTALLED ON MY 2000 MERCEDES ML55 WHEN THE PARTS ARE OBTAINED BY MY DEALER, MBL OF TYSON'S CORNER, VA, WHICH SOLICITED ME TO HAVE THE REPAIRS MADE AND I TRIED TO DO SO BUT THE PARTS WERE NOT IN STOCK. MY COMPLAINT HAS TO DO WITH MERCEDES'S REFUSAL TO TAKE ANY RESPONSIBILITY FOR THE FACT THAT SINCE I BOUGHT THE CAR IN 2000, IT HAS HAD THREE OR FOUR POWER STEERING PUMPS TO GO BAD AND HAVE TO BE REPLACED. IN YOUR RECALL NOTICE, YOU STATE THAT THE DEFECTIVE HOSE AND CLAMP "ULTIMATELY CAN DAMAGE THE POWER STEERING PUMP. THIS COULD RESULT IN A LOSS OF CONTROL AND A CRASH WITHOUT WARNING>" SINCE I BOUGHT THIS CAR IN 2000, IT WILL NOT HAVE HAD A NON-DEFECTIVE POWER STEERING SYSTEM. AS BEST I CAN DETERMINE FROM PAPER IN MY POSSESSION, THE POWER STEERING PUMP HAS BEEN REPLACED AT LEAST THREE TIMES. I SUPPOSE THAT MERCEDES COULD ARGUE THAT FOUR PUMPS REPRESENTS NORMAL WEAR-AND-TEAR, BUT IT SEEMS TO ME THAT THERE IS SOME CONNECTION BETWEEN THE DEFECTIVE HOSE AND CLAMP AND THE NEED TO REPLACE MULTIPLE PUMPS. THE PUMP IS A BIG-TICKET ITEM--MORE THAN $1,200 EACH TO BUY AND HAVE INSTALLED. IT STRIKES ME AS UNLIKELY IN THE EXTREME THAT THE DEFECTIVE HOSE AND CLAMP DID NOT CONTRIBUTE TO THE FAILURE OF AT LEAST THREE POWER STEERING PUMPS OVER THE LAST 9 YEARS.

NHTSA complaint #10252349 — an unverified report by a vehicle owner.

at 140,000 miles Plano, TX

STEERING

POWER STEERING LEAKING LOSS OF STEERING TOOK TO DEALERSHIP. ADVISE NOT AWARE OF RECALL. CAR WAS REPAIRED IN 2003 DUE TO THE SAME ISSUE UNDER ANOTHER RECALL. FINALLY REPLACE HOSE, BUT POWER STEERING CONTINUES TO LEAK.

NHTSA complaint #10250823 — an unverified report by a vehicle owner.

at 75,000 miles Bloomington, IL Crash

ENGINE AND ENGINE COOLING:ENGINE

ENGINE RUNS ROUGH, IDLES LIKE IT IS GOING TO DIE, CAR SURGES FORWARD WHILE MOVING OR STOPPED, DASH WARNING LIGHTS ON/OFF, ROUGH GEAR SHIFTING OR WON'T SHIFT, ELECTRICAL PROBLEMS, GAS TANK/GAUGE PROBLEMS, LOCK/WINDOWS POWERED WHEN CAR OFF, DASH LIGHTING GOES IN/OUT, HEADLIGHT/BRAKE LIGHTS BURN OUT QUICKLY, ELECTRICAL, STARTING CAR ISSUES. THIS CAR HAS BEEN IN/OUT OF THE DEALERSHIP FOR ALMOST 2 YEARS. I BOUGHT IT USED WITH A "CERTIFIED PRE OWNED WARRANTY", CODES GO OFF AND THEY SIMPLY RESET THEM. THERE HAS BEEN A NEW CONVERTER, WINDOW REPAIR, WORK ON GAS TANK, SPARK PLUGS, AND NUMEROUS OTHER "ATTEMPTS". NOW THE WARRANTY IS GONE AND MY PROBLEMS HAVE WORSENED. I DRIVE IT OUT OF THE DEALERSHIP AND THE WARNING LIGHTS COME RIGHT BACK ON. THEY ARE USING PROCESS OF ELIMINATION AND I'M PAYING FOR ALL THE GUESS WORK! THE OIL MONITOR IS ALWAYS OFF, GET THE OIL CHANGED AND IT GIVES ME SERVICE IS NEEDED CODES WITH -OIL READING? HELP.

NHTSA complaint #10237217 — an unverified report by a vehicle owner.

at 91,000 miles Ridgewood, NJ

ELECTRONIC STABILITY CONTROL (ESC)

THIS FAILURE IS BEST DESCRIBED IN THIS INVESTIGATION HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/DEFECT/RESULTS.CFM?ACTION_NUMBER=PE07007&SEARCHTYPE=QUICKSEARCH&SUMMARY=TRUE I HAVE THIS EXACT PROBLEM AND MERCEDES BENZ DOESN'T ACKNOWLEDGE THIS AS A KNOWN PROBLEM. NO PARTICULAR EVENTS LED UP TO THIS FAILURE. A COUPLE OF MONTHS AGO THIS INCIDENT HAPPENED TO ME IN A PARKING LOT WHILE PULLING OUT. I TOOK IT INTO THE DEALER AND THEY REPLACED THE BRAKES AND SAID THE PROBLEM WAS FIXED. 2-3 MONTHS LATER, THIS SAME INCIDENT HAPPENED TO ME AGAIN BUT THIS TIME ON THE HIGHWAY WHILE I WAS GOING 60 WITH MY FAMILY IN THE CAR. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE RESOLVED BUT MERCEDES BENZ IS NOT COMPLYING.

NHTSA complaint #10237261 — an unverified report by a vehicle owner.

Canoga Park, CA

VEHICLE SPEED CONTROL

WHILE TRAVELING WITH MY FAMILY (WIFE AND 2 KIDS) ON THE FREEWAY RETURNING FROM AN FAMILY OUTING. WE WERE TRAVELING APPROXIMATELY 65 MPH ON THE FREEWAY WHEN ALL THE SUDDEN WITHOUT ANY WARNING THE CARS BRAKES ARE ACTIVATED AND THE CAR PULLS TO THE RIGHT, FORTUNATELY THERE WAS NO CAR ON THE RIGHT LANE NEXT TO ME. THE CAR BRAKING ON ITS OWN DID NOT STOP UNTIL THE CAR CAME TO A COMPLETE STOP. AFTER REMOVING OUR HEARTS FROM OUR THROATS AND CHANGING OUR SOILED UNDERGARMENTS WE DECIDED TO HEAD STRAIGHT HOME 45 MILES AWAY. THIS SAME THING OCCURRED ABOUT 3 TIMES DURING OUR TRIP BACK HOME. I WILL BE MORE THAN HAPPY TO ALLOW DOT INSPECTORS TO DRIVE THE CAR TO ASSIST YOUR INVESTIGATION. (I RECOMMEND YOU BRING A CHANGE OF UNDERWEAR.).

NHTSA complaint #10228166 — an unverified report by a vehicle owner.

Canoga Park, CA

ELECTRONIC STABILITY CONTROL (ESC)

WHILE TRAVELING WITH MY FAMILY (WIFE AND 2 KIDS) ON THE FREEWAY RETURNING FROM AN FAMILY OUTING. WE WERE TRAVELING APPROXIMATELY 65 MPH ON THE FREEWAY WHEN ALL THE SUDDEN WITHOUT ANY WARNING THE CARS BRAKES ARE ACTIVATED AND THE CAR PULLS TO THE RIGHT, FORTUNATELY THERE WAS NO CAR ON THE RIGHT LANE NEXT TO ME. THE CAR BRAKING ON ITS OWN DID NOT STOP UNTIL THE CAR CAME TO A COMPLETE STOP. AFTER REMOVING OUR HEARTS FROM OUR THROATS AND CHANGING OUR SOILED UNDERGARMENTS WE DECIDED TO HEAD STRAIGHT HOME 45 MILES AWAY. THIS SAME THING OCCURRED ABOUT 3 TIMES DURING OUR TRIP BACK HOME. I WILL BE MORE THAN HAPPY TO ALLOW DOT INSPECTORS TO DRIVE THE CAR TO ASSIST YOUR INVESTIGATION. (I RECOMMEND YOU BRING A CHANGE OF UNDERWEAR.).

NHTSA complaint #10228166 — an unverified report by a vehicle owner.

at 57,000 miles Greensboro, NC

SERVICE BRAKES, HYDRAULIC

MY BIGGEST CONCERN WITH THE ML320 THAT I HAVE OWNED SINCE 2002, BUT NOT THE ONLY CONCERN WOULD BE THE BRAKING SYSTEM. I COMPLAINED FROM A COUPLE OF MONTHS INTO BUYING THIS VEHICLE THAT I DID NOT FEEL SAFE. THE VEHICLE BRAKES GOES INTO A LOCKED POSITION IF YOU DRIVE OVER A BUMP, MAN HOLE, OR IF IT RAINS THE SUV SKIDS AS IF YOU ARE LOSING CONTROL OF THE VEHICLE. THE BAS ESP LIGHT COMES ON OFTEN, WHICH WARNS YOU THAT THE BRAKING SYSTEM IS NOT WORKING PROPERLY, IT IS ON AS I AM COMPLAINING NOW. I HAVE TAKING IT TO THE DEALERSHIP ON MORE THAN ONE OCCASION COMPLAINED OVER THE PHONE WITH THIS ISSUE AND MANY MORE. THE DEALERSHIP REPLACE A SWITCH I BELIEVE MAYBE IN 20002. THE EPS HAVE COME ON EVEN AFTER THAT. I AM VERY FEARFUL WHEN IT COMES THE BRAKING ESPECIALLY IN RAIN OR ICE. I HAVE HAD SO MANY ISSUES WITH THIS VEHICLE, I WILL NOT RECOMMEND IT TO ANYONE. THIS VEHICLE HAS BEEN A NIGHTMARE! MERCEDES BENZ WOULD NOT PURCHASE VEHICLE BACK BUT OFFER TO MAKE THINGS RIGHT WITH REPAIRS. *JB(... YES THE BRAKES LOCK WHENEVER YOU PRESS THE BRAKES, ALMOST SKID WITHOUT STOPPING VECHICLE...ESPECIALLY SCARY IN RAIN OR RUNNING OVER A MANHOLE COVER. IT VERY WEIRD.....BRAKING SYSTEM LIGHT COME ON OFTEN BAS LIGHT)*SMCH

NHTSA complaint #10199737 — an unverified report by a vehicle owner.

at 59,054 miles Silver Spring, MD

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT

WHILE DRIVING, SOME TEA SPILLED ONTO MY SHIFTER. MOMENTS LATER WHILE MERGING INTO HIGH SPEED TRAFFIC, MY CAR WOULD NOT SHIFT OUT OF LOW GEAR. I HAD TO SWERVE ONTO THE SIDE OF THE ROAD TO AVOID BEING HIT FROM BEHIND. THIS MINOR SPILLAGE OF HERBAL TEA DISTORTED MY SHIFTER RESULTING IN $788.25 WORTH OF DAMAGE. I WANT TO PETITION NHTSA TO INVESTIGATE WHAT I CONSIDER A SERIOUS DESIGN FLAW IN MY 2000 MERCEDES ML320. WHAT IF I HAD BEEN DRIVING ON A HIGHWAY AND THIS HAPPENED?

NHTSA complaint #10181957 — an unverified report by a vehicle owner.

at 100,000 miles Solon, OH

UNKNOWN OR OTHER

RUST HAS FORMED ON BOTH THE LOWER PORTION OF THE UPPER RIGHT AND LEFT SIDE FENDERS WHERE FENDER BOLTS APPARENTLY ARE USED ON THE INSIDE OF THE FENDER TO CONNECT THE LOWER FENDER TO THE UPPER FENDER. THIS DEFECT HAS BEEN NOTICED ON SEVERAL OTHER 2000 AND 2001 ML'S BASED ON MY VISUAL EXAMINATION OF SUCH VEHICLES AT SEVERAL LOCAL MERCEDES BENZ DEALERS. M-B DEALER BODY SHOP MANAGER ALSO ACKNOWLEDGED SEEING THIS PROBLEM ON THIS MAKE AND TYPE OF VEHICLE.

NHTSA complaint #10169857 — an unverified report by a vehicle owner.

at 37,648 miles Fernandina Beach, FL

STEERING

BAS/ESP LIGHT COMES ON, BRAKES ENGAGE, STEERING WHEEL TURNS TO THE RIGHT...HAPPENS AT SPEEDS 60 MPH AND HIGHER; CAR DIFFICULT TO CONTROL, NO WARNING--I HAVE USED TWO CATEGORY OPTIONS ON THE FORM, BUT I REALLY DO NOT KNOW WHICH OPTIONS TO CHOOSE TO DESCRIBE THE ABOVE PROBLEM...SUV HAS DONE THIS ON EXPRESSWAY DRIVING OVER AND OVER FOR THE PAST 6 YEARS....EACH TIME THE DEALER THINKS THEY HAVE FIXED THE PROBLEM....

NHTSA complaint #10155050 — an unverified report by a vehicle owner.

at 37,648 miles Fernandina Beach, FL

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

BAS/ESP LIGHT COMES ON, BRAKES ENGAGE, STEERING WHEEL TURNS TO THE RIGHT...HAPPENS AT SPEEDS 60 MPH AND HIGHER; CAR DIFFICULT TO CONTROL, NO WARNING--I HAVE USED TWO CATEGORY OPTIONS ON THE FORM, BUT I REALLY DO NOT KNOW WHICH OPTIONS TO CHOOSE TO DESCRIBE THE ABOVE PROBLEM...SUV HAS DONE THIS ON EXPRESSWAY DRIVING OVER AND OVER FOR THE PAST 6 YEARS....EACH TIME THE DEALER THINKS THEY HAVE FIXED THE PROBLEM....

NHTSA complaint #10155050 — an unverified report by a vehicle owner.

at 76,000 miles Burlingame, CA

ELECTRICAL SYSTEM:IGNITION:MODULE

THE VEHICLE IS A 2000 ML 320 MADE BY MERCEDES. THE ENGINE JUST STOPPED. I WAS ON THE FREEWAY DRIVING 60 MPH WHEN THE ENGINE DIED. LUCKILY, WE WERE ABLE TO MOVE OVER TO A SAFE PLACE AND STOP THE CAR SAFELY. I CONSIDER THIS A VERY DANGEROUS FAILURE MODE. SINCE THE CAR WOULD NOT START, IT WAS TOWED TO SACRAMENTO MERCEDES. THE SECOND, AND PERHAPS MORE IMPORTANT, ISSUE IS THE WAY THE DEALER INSISTED ON DOCUMENTING THE PROBLEM. I TOLD THE DEALER THAT NO WARNING LIGHTS ILLUMINATED, ?THE ENGINE JUST STOPPED?. AFTER READING WHAT THE DEALER WROTE IN THEIR MAINTENANCE SYSTEM I TOLD THE DEALER THEY MUST HAVE MISHEARD ME. I REPEATED THAT NO WARNING LIGHTS WERE ON. THE DEALER THEN SAID THAT WHEN THEY STARTED THE CAR AND THE WARNING LIGHTS WERE ON AT THAT TIME. SINCE I LEFT THE DEALERSHIP, I CANNOT VERIFY WHETHER THEY STARTED THE CAR, OR NOT, AND IF IT STARTED WHETHER THE WARNING LIGHT WAS ON, OR NOT. I TOLD THE DEALER THEY COULD DOCUMENT THAT THEY OBSERVED A WARNING LIGHT, BUT THEY SHOULD NOT ERRONEOUSLY DOCUMENT THAT I STATED THE WARNING LIGHT WAS ON. HOWEVER, WHEN I PICKED UP THE CAR THE DOCUMENTATION CONTAINED BOTH STATEMENTS. I ASKED THEM TO REMOVE THE PORTION THAT I HAD STATED THE WARNING LIGHT WAS ILLUMINATED AND THEY REFUSED. I HAVE TO BELIEVE THAT THEY HAVE BEEN ?TRAINED? TO FALSELY REPORT THESE PROBLEMS, PERHAPS TO AVOID PROBLEMS BEING BROUGHT TO THE ATTENTION OF THE NHTSA. I THINK THIS IS POTENTIALLY FRAUDULENT AND SHOULD BE THOROUGHLY INVESTIGATED. I WAS TOLD THE PROBLEM WAS A CRANK-ANGLE SENSOR. I WAS TOLD THAT I WAS PAYING 50% OF THE COST AND THE ?FACTORY? WAS TAKING CARE OF THE OTHER 50%.

NHTSA complaint #10114385 — an unverified report by a vehicle owner.

Uniondale, NY

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

FRONT PASSENGER SIDE POWER WINDOW FAILURE.

NHTSA complaint #10091246 — an unverified report by a vehicle owner.