Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
623.1%
Median failure at 24,500 miles
Acceleration & Cruise Control
519.2%
Median failure at 18,500 miles
Stability & Traction Control
311.5%
Median failure at 31,000 miles
Seat Belts
27.7%
Median failure at 21,828 miles
Wheels
27.7%
Median failure at 3,056 miles
Airbags
27.7%
Median failure at 11,657 miles
Transmission & Drivetrain
27.7%
Median failure at 38,250 miles
Other & Unspecified
13.8%
Median failure at 9,000 miles
Driver Assist & Collision Avoidance
13.8%
Median failure at 6,700 miles
Lights
13.8%
Median failure at 100 miles
Electrical System
13.8%
Median failure at 29,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
14.2%
1,000 – 9,999 miles
625.0%
10,000 – 24,999 miles
937.5%
25,000 – 49,999 miles
520.8%
50,000 – 74,999 miles
312.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2015peak 3Jul 2021
NHTSA investigations into the 2015 Mercedes Benz Sprinter 3500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS mois...
Recalls on the 2015 Mercedes Benz Sprinter 3500
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V261000
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2015 Sprinter 2500 and Sprinter 3500 vehicles manufactured February 28, 2014, to January 22, 2015. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
15V082000
STRUCTURE:BODY:DOOR
Mercedes-Benz USA, LLC - DBA Sprinter (Sprinter) is recalling certain model year 2015 Sprinter 2500 and 3500 vehicles manufactured July 1, 2014, to October 14, 2014. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk: If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
14V764000
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.
Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201945523,448 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the passenger-front airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional note: This recall supersedes recall 2018-648.
Recall 201945426,050 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to have the driver-front airbag module replaced. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected. Additional note: This recall supersedes recall 2016-159.
Recall 201619227 units in Canada
Structure
On certain vehicles, the paint used on the body structure may contain a defect that could allow the top layer to separate. In the event of a crash, this could allow the windows to peel away from the vehicles due to insufficient adhesion in between the layers of paint, increasing the risk of injury. Correction : Dealers will renew the paintwork of the affected areas.
Recall 20150551,173 units in Canada
Structure
On certain vehicles, the B-pillar may not have been correctly assembled. As a result, the doors could be more difficult to open if the vehicle was involved in a severe frontal collision. This could increase the risk of injury. Correction: Dealers will inspect and repair the B-pillar as needed.
In the owners' own words, exactly as filed with NHTSA.
at 52,000 milesPort Townsend, WA
POWER TRAIN
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear wheel speed sensors were faulty and needed to be replaced. The vehicle was repaired, and the failure was remedied. The contact later received notification of NHTSA campaign number 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. Vin tool confirms parts not available. The failure mileage was 52,000.
NHTSA complaint #11426973 — an unverified report by a vehicle owner.
at 52,000 milesPort Townsend, WA
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear wheel speed sensors were faulty and needed to be replaced. The vehicle was repaired, and the failure was remedied. The contact later received notification of NHTSA campaign number 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. Vin tool confirms parts not available. The failure mileage was 52,000.
NHTSA complaint #11426973 — an unverified report by a vehicle owner.
at 52,000 milesPort Townsend, WA
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2015 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 35 mph, the transmission inadvertently downshifted into third gear and the vehicle stalled with an unknown warning light illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the rear wheel speed sensors were faulty and needed to be replaced. The vehicle was repaired, and the failure was remedied. The contact later received notification of NHTSA campaign number 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. Vin tool confirms parts not available. The failure mileage was 52,000.
NHTSA complaint #11426973 — an unverified report by a vehicle owner.
at 18,500 milesCrestview, FL
VEHICLE SPEED CONTROL
I RECEIVED A RECALL NOTICE FOR THE THE REAR SPEED SENSORS ON THIS VEHICLE. I HAVE HAD BOTH FRONT SPEED SENSORS FAIL AND I BELIEVE THIS SHOULD BE LOOKED INTO AS WELL AS I BELIEVE THE ABS BRAKE SYSTEM WAS EFFECTED BY MY FRONT WHEEL SPEED SENSOR FAILURES. THE FIRST SENSOR FAILED 30 DAYS AFTER WARRANTY EXPIRED WHEN THE VEHICLE HAD LESS THAN 19,000 MILES. THE SECOND SENSOR FAILED ABOUT 3 MONTHS LATER.
NHTSA complaint #11413331 — an unverified report by a vehicle owner.
at 13,000 milesBradford, PA
VEHICLE SPEED CONTROL
WHEN DRIVING THE VEHICLE WILL ACCELERATE BY ITSELF. THE BRAKES WILL PULSATE WHEN YOU TRY TO STOP AT THE ACCELERATED LEVEL YOU MUST PUT THE VEHICLE IN NEUTRAL TO STOP. THEN 3 LIGHTS APPEAR ON DASH, ABS,TIRE AND TRACTION. WHEN THE LIGHTS APPEAR THE VEHICLE RUNS FINE BUT CRUISE CONTROL WILL NOT WORK. WHEN VEHICLE IS TURNED OFF FOR THE DAY THE NEXT DAY THE LIGHTS ARE GONE FROM DASH AND THE VEHICLES RUNS PROPER FOR A SHORT PERIOD OF TIME. THIS ISSUE IS BECOMING MORE FREQUENT.
NHTSA complaint #11405400 — an unverified report by a vehicle owner.
at 6,700 milesWoodbine, GA
VEHICLE SPEED CONTROL
WE WERE TRAVELING ON FLAT, OPEN INTERSTATE ROADWAY IN RAINY WEATHER AT NIGHT WITH CRUISE CONTROL SET WHEN THE VEHICLE UNEXPECTEDLY ACCELERATED QUICKLY. I NOTICED THE VEHICLE FELT LIKE IT DOWNSHIFTED AND FELT LIKE IT WAS ACCELERATING HARD. I LOOKED AT SPEEDOMETER AND SPEED HAD INCREASED BY MORE THAN 5 MPH OVER WHAT CRUISE WAS SET IN A MATTER OF 4 SECONDS OR SO. I THEN APPLIED PRESSURE TO BRAKE PEDAL AT WHICH POINT THE VEHICLE FELT LIKE BRAKE SYSTEM PULSED 4 TIMES, AND CRUISE CONTROL DID NOT APPEAR TO DISENGAGE. I THEN HIT BRAKES AGAIN, AND PUSHED THE CRUISE CONTROL LEVEL TOWARD DASH AND CRUISE DISENGAGED THIS TIME. DURING OR IMMEDIATELY AFTER THIS EVENT, WARNING LIGHTS CAME ON IN DASH FOR ABS, ESP, VISIT WORKSHOP, AND OTHER WARNING LIGHTS THAT SAFETY FEATURES WERE DISABLED SUCH AS FORWARD COLLISION, BLIND SPOT INDICATORS IN MIRROR, ETC. THESE WARNING LIGHTS HAVE OCCASIONALLY WENT OFF FOR SHORT PERIODS OF TIME, BUT HAVE REMAINED ON FOR MOST OF TIME. SOMETIMES THEY WILL BE OFF WHEN STARTED, BUT COME ON AFTER TOUCHING BRAKE PEDAL. NO WARNING LIGHTS WERE ON PRIOR TO THIS EVENT.
NHTSA complaint #11395932 — an unverified report by a vehicle owner.
at 6,700 milesWoodbine, GA
SERVICE BRAKES
WE WERE TRAVELING ON FLAT, OPEN INTERSTATE ROADWAY IN RAINY WEATHER AT NIGHT WITH CRUISE CONTROL SET WHEN THE VEHICLE UNEXPECTEDLY ACCELERATED QUICKLY. I NOTICED THE VEHICLE FELT LIKE IT DOWNSHIFTED AND FELT LIKE IT WAS ACCELERATING HARD. I LOOKED AT SPEEDOMETER AND SPEED HAD INCREASED BY MORE THAN 5 MPH OVER WHAT CRUISE WAS SET IN A MATTER OF 4 SECONDS OR SO. I THEN APPLIED PRESSURE TO BRAKE PEDAL AT WHICH POINT THE VEHICLE FELT LIKE BRAKE SYSTEM PULSED 4 TIMES, AND CRUISE CONTROL DID NOT APPEAR TO DISENGAGE. I THEN HIT BRAKES AGAIN, AND PUSHED THE CRUISE CONTROL LEVEL TOWARD DASH AND CRUISE DISENGAGED THIS TIME. DURING OR IMMEDIATELY AFTER THIS EVENT, WARNING LIGHTS CAME ON IN DASH FOR ABS, ESP, VISIT WORKSHOP, AND OTHER WARNING LIGHTS THAT SAFETY FEATURES WERE DISABLED SUCH AS FORWARD COLLISION, BLIND SPOT INDICATORS IN MIRROR, ETC. THESE WARNING LIGHTS HAVE OCCASIONALLY WENT OFF FOR SHORT PERIODS OF TIME, BUT HAVE REMAINED ON FOR MOST OF TIME. SOMETIMES THEY WILL BE OFF WHEN STARTED, BUT COME ON AFTER TOUCHING BRAKE PEDAL. NO WARNING LIGHTS WERE ON PRIOR TO THIS EVENT.
NHTSA complaint #11395932 — an unverified report by a vehicle owner.
at 6,700 milesWoodbine, GA
FORWARD COLLISION AVOIDANCE: WARNINGS
WE WERE TRAVELING ON FLAT, OPEN INTERSTATE ROADWAY IN RAINY WEATHER AT NIGHT WITH CRUISE CONTROL SET WHEN THE VEHICLE UNEXPECTEDLY ACCELERATED QUICKLY. I NOTICED THE VEHICLE FELT LIKE IT DOWNSHIFTED AND FELT LIKE IT WAS ACCELERATING HARD. I LOOKED AT SPEEDOMETER AND SPEED HAD INCREASED BY MORE THAN 5 MPH OVER WHAT CRUISE WAS SET IN A MATTER OF 4 SECONDS OR SO. I THEN APPLIED PRESSURE TO BRAKE PEDAL AT WHICH POINT THE VEHICLE FELT LIKE BRAKE SYSTEM PULSED 4 TIMES, AND CRUISE CONTROL DID NOT APPEAR TO DISENGAGE. I THEN HIT BRAKES AGAIN, AND PUSHED THE CRUISE CONTROL LEVEL TOWARD DASH AND CRUISE DISENGAGED THIS TIME. DURING OR IMMEDIATELY AFTER THIS EVENT, WARNING LIGHTS CAME ON IN DASH FOR ABS, ESP, VISIT WORKSHOP, AND OTHER WARNING LIGHTS THAT SAFETY FEATURES WERE DISABLED SUCH AS FORWARD COLLISION, BLIND SPOT INDICATORS IN MIRROR, ETC. THESE WARNING LIGHTS HAVE OCCASIONALLY WENT OFF FOR SHORT PERIODS OF TIME, BUT HAVE REMAINED ON FOR MOST OF TIME. SOMETIMES THEY WILL BE OFF WHEN STARTED, BUT COME ON AFTER TOUCHING BRAKE PEDAL. NO WARNING LIGHTS WERE ON PRIOR TO THIS EVENT.
NHTSA complaint #11395932 — an unverified report by a vehicle owner.
at 12,000 milesAlexandria, LA
SERVICE BRAKES
I WAS DRIVING ON AN INTERSTATE HWY AND THE ABS AND ESP WARNING MALFUNCTION OCCURED WITH A VISIT WORKSHOP MESSAGE. THE ENGINE RPM REVED UP AND THE VEHICLE SLOWED TO 40 MPH. I WAS ABLE TO GET TO A SAFE PLACE. CONSULTATION WITH A REPAIR FACILITY DETERMINED THE CAUSE TO BE THE WHEEL SPEED SENSORS ON THE REAR WHEELS. FURTHER INVESTIGATION REVEALED THIS SAME THING PREVIOUSLY OCCURED WITH THE PREVIOUS OWNER WITH 4000 MILES ON THE VEHICLE THE SPEED SENSORS WERE REPLACED AT FACTORY AUTH DEALER AT THAT TIME. THIS INCIDENT I AM DESCRIBING OCCURED AT 12000 MILES ON THE VEHICLE. I WAS 700 MILES FROM HOME AND THE NEAREST FACTORY REPAIR FACILITY'S ONLY EMERGENCY OPENING WAS 3 DAYS IN THE FUTURE. THE INDEPENDENT REPAIR FACILITY THAT DIAGNOSED THE PROBLEM WAS NOT ABLE TO PERFORM THE NECESSARY REPAIRS. I DROVE HOME IN LIMP MODE. 4 SPEED SENSORS WERE PURCHASED AT A MERCEDES DEALER FOR A COST OF $900.00 AND REPLACED BY MYSELF. PRIOR TO REPLACING THE SENSORS THE SECOND TIME THE ABS AND ESP WARNING OCCURED BRIEFLY AND CLEARED ON THEIR OWN. MUCH RESEARCH HAS SHOWN THIS IS A VERY COMMON FAILURE OF THESE VEHICLES.
NHTSA complaint #11366293 — an unverified report by a vehicle owner.
at 12,000 milesAlexandria, LA
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON AN INTERSTATE HWY AND THE ABS AND ESP WARNING MALFUNCTION OCCURED WITH A VISIT WORKSHOP MESSAGE. THE ENGINE RPM REVED UP AND THE VEHICLE SLOWED TO 40 MPH. I WAS ABLE TO GET TO A SAFE PLACE. CONSULTATION WITH A REPAIR FACILITY DETERMINED THE CAUSE TO BE THE WHEEL SPEED SENSORS ON THE REAR WHEELS. FURTHER INVESTIGATION REVEALED THIS SAME THING PREVIOUSLY OCCURED WITH THE PREVIOUS OWNER WITH 4000 MILES ON THE VEHICLE THE SPEED SENSORS WERE REPLACED AT FACTORY AUTH DEALER AT THAT TIME. THIS INCIDENT I AM DESCRIBING OCCURED AT 12000 MILES ON THE VEHICLE. I WAS 700 MILES FROM HOME AND THE NEAREST FACTORY REPAIR FACILITY'S ONLY EMERGENCY OPENING WAS 3 DAYS IN THE FUTURE. THE INDEPENDENT REPAIR FACILITY THAT DIAGNOSED THE PROBLEM WAS NOT ABLE TO PERFORM THE NECESSARY REPAIRS. I DROVE HOME IN LIMP MODE. 4 SPEED SENSORS WERE PURCHASED AT A MERCEDES DEALER FOR A COST OF $900.00 AND REPLACED BY MYSELF. PRIOR TO REPLACING THE SENSORS THE SECOND TIME THE ABS AND ESP WARNING OCCURED BRIEFLY AND CLEARED ON THEIR OWN. MUCH RESEARCH HAS SHOWN THIS IS A VERY COMMON FAILURE OF THESE VEHICLES.
NHTSA complaint #11366293 — an unverified report by a vehicle owner.
at 31,000 milesMerritt Island, FL
VEHICLE SPEED CONTROL
VEHICLE HAS A HIGH FAILURE RATE FOR TIRE ROTATION SPEED SENSORS. THIS CONDITION IMMEDIATELY DISABLES THE ANTILOCK BRAKES, STABILITY CONTROL, TRACTION CONTROL AND CRUISE CONTROL. VEHICLE MILEAGE WAS 31000 MILES AT LOSS OF THIRD SENSOR. VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS AT THE TIME OF ALL FAILURES.
NHTSA complaint #11361679 — an unverified report by a vehicle owner.
at 31,000 milesMerritt Island, FL
SERVICE BRAKES
VEHICLE HAS A HIGH FAILURE RATE FOR TIRE ROTATION SPEED SENSORS. THIS CONDITION IMMEDIATELY DISABLES THE ANTILOCK BRAKES, STABILITY CONTROL, TRACTION CONTROL AND CRUISE CONTROL. VEHICLE MILEAGE WAS 31000 MILES AT LOSS OF THIRD SENSOR. VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS AT THE TIME OF ALL FAILURES.
NHTSA complaint #11361679 — an unverified report by a vehicle owner.
at 31,000 milesMerritt Island, FL
ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE HAS A HIGH FAILURE RATE FOR TIRE ROTATION SPEED SENSORS. THIS CONDITION IMMEDIATELY DISABLES THE ANTILOCK BRAKES, STABILITY CONTROL, TRACTION CONTROL AND CRUISE CONTROL. VEHICLE MILEAGE WAS 31000 MILES AT LOSS OF THIRD SENSOR. VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS AT THE TIME OF ALL FAILURES.
NHTSA complaint #11361679 — an unverified report by a vehicle owner.
at 24,500 milesDaphne, AL
POWER TRAIN
I WAS DRIVING AT 65 MILES AN HOUR ON INTERSTATE AND THE VEHICLE DECELERATED AND THEN ACCELERATED AND CONTINUED TO ACCELERATE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. I TRIED TO BRAKE BUT THE VEHICLE CONTINUED TO TRY TO ACCELERATE AS I DEPRESSED THE BRAKE PETAL. THE ONLY WAY TO STOP THIS WAS TO PHYSICALLY PUT THE VEHICLE IN NEUTRAL. AFTER SITTING FOR A PERIOD OF TIME MULTIPLE ALARMS WERE DISPLAYED. I WAS ABLE TO DRIVE AGAIN ONCE THE VEHICLE WAS IN ALARM MODE AND THE ANTI LOCK BRAKING SYSTEM HAD DISABLED ITSELF. I AM AN EXPERIENCE DRIVER. I AM AFRAID THAT ANOTHER PERSON MAY HAVE PANICKED AND THE RESULT MAY HAVE BEEN MUCH DIFFERENT. THE ATTACHED IMAGES SHOWS THE ALARMS THAT WERE PRESENT AFTER THE INCIDENT, ABS ALARM, ESP ALARM, AND ANTI TRACTION LIGHT THE PROBLEM WAS ULTIMATELY FOUND TO BE A FAULTY WHEEL SPEED SENSOR ON THE DRIVER SIDE REAR TIRE. VERY DANGEROUS, I HAVE ALSO FOUND OTHER TESTIMONIALS ONLINE SINCE THIS INCIDENT
NHTSA complaint #11341151 — an unverified report by a vehicle owner.
at 24,500 milesDaphne, AL
VEHICLE SPEED CONTROL
I WAS DRIVING AT 65 MILES AN HOUR ON INTERSTATE AND THE VEHICLE DECELERATED AND THEN ACCELERATED AND CONTINUED TO ACCELERATE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. I TRIED TO BRAKE BUT THE VEHICLE CONTINUED TO TRY TO ACCELERATE AS I DEPRESSED THE BRAKE PETAL. THE ONLY WAY TO STOP THIS WAS TO PHYSICALLY PUT THE VEHICLE IN NEUTRAL. AFTER SITTING FOR A PERIOD OF TIME MULTIPLE ALARMS WERE DISPLAYED. I WAS ABLE TO DRIVE AGAIN ONCE THE VEHICLE WAS IN ALARM MODE AND THE ANTI LOCK BRAKING SYSTEM HAD DISABLED ITSELF. I AM AN EXPERIENCE DRIVER. I AM AFRAID THAT ANOTHER PERSON MAY HAVE PANICKED AND THE RESULT MAY HAVE BEEN MUCH DIFFERENT. THE ATTACHED IMAGES SHOWS THE ALARMS THAT WERE PRESENT AFTER THE INCIDENT, ABS ALARM, ESP ALARM, AND ANTI TRACTION LIGHT THE PROBLEM WAS ULTIMATELY FOUND TO BE A FAULTY WHEEL SPEED SENSOR ON THE DRIVER SIDE REAR TIRE. VERY DANGEROUS, I HAVE ALSO FOUND OTHER TESTIMONIALS ONLINE SINCE THIS INCIDENT
NHTSA complaint #11341151 — an unverified report by a vehicle owner.
at 24,500 milesDaphne, AL
SERVICE BRAKES
I WAS DRIVING AT 65 MILES AN HOUR ON INTERSTATE AND THE VEHICLE DECELERATED AND THEN ACCELERATED AND CONTINUED TO ACCELERATE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. I TRIED TO BRAKE BUT THE VEHICLE CONTINUED TO TRY TO ACCELERATE AS I DEPRESSED THE BRAKE PETAL. THE ONLY WAY TO STOP THIS WAS TO PHYSICALLY PUT THE VEHICLE IN NEUTRAL. AFTER SITTING FOR A PERIOD OF TIME MULTIPLE ALARMS WERE DISPLAYED. I WAS ABLE TO DRIVE AGAIN ONCE THE VEHICLE WAS IN ALARM MODE AND THE ANTI LOCK BRAKING SYSTEM HAD DISABLED ITSELF. I AM AN EXPERIENCE DRIVER. I AM AFRAID THAT ANOTHER PERSON MAY HAVE PANICKED AND THE RESULT MAY HAVE BEEN MUCH DIFFERENT. THE ATTACHED IMAGES SHOWS THE ALARMS THAT WERE PRESENT AFTER THE INCIDENT, ABS ALARM, ESP ALARM, AND ANTI TRACTION LIGHT THE PROBLEM WAS ULTIMATELY FOUND TO BE A FAULTY WHEEL SPEED SENSOR ON THE DRIVER SIDE REAR TIRE. VERY DANGEROUS, I HAVE ALSO FOUND OTHER TESTIMONIALS ONLINE SINCE THIS INCIDENT
NHTSA complaint #11341151 — an unverified report by a vehicle owner.
at 32,000 milesChicago, IL
SEAT BELTS
THE 2015 SPRINTER VAN WAS CONVERTED TO RECREATIONAL VEHICLE (RV) BY ERWIN-HYMER GROUP NA AKA ROADTREK WHICH I PURCHASED IN 2016. IT WAS SOLD AS SEATING FOR 4 (ORIGINAL SPRINTER VAN - DRIVER AND FRONT PASSENGER SEAT AND AN ADDED ROW/2 CAPTAIN CHAIRS BEHIND THAT) IN 2019 ERWIN-HYMER NA GROUP /ROADTREK FILED BANKRUPTCY TAKING AWAY 4 OF THE 6 YEARS WARRANTY I PURCHASED (VIOLATION OF MAGNUSON-MOSS WARRANTY ACT). I REACHED OUT TO THE COURT APPOINTED RECEIVER ALVAREZ&MARSAL CANADA WHO SAID THAT NO FUNDS WERE SET ASIDE FOR CONSUMERS. ADDITIONALLY, IN 2019 I WAS NOTIFIED THAT THE SECOND ROW/ 2 ADDED CAPTAIN SEATS/SEAT BELTS COULD FAIL IN A CRASH AND NOW MY VEHICLES SECOND ROW SHOULD NOT BE OCCUPIED WHILE THE VEHICLE IS MOVING. (NOTIFIED IN JAN. 2020 NHTSA 19V450) YES THIS IS A SAFETY VIOLATION BUT ALSO A CONSUMER AND ROAD SAFETY ISSUE. THE RV INDUSTRY IS PUTTING LARGE VEHICLES ON THE ROAD AND THEIR IS NOT ENOUGH REGULATION TO INSURE HIGHWAY SAFETY.
NHTSA complaint #11306601 — an unverified report by a vehicle owner.
Clermont, FL
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NORTH ORLANDO (1100 RINEHART RD, SANFORD, FL 32771) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF CONSUMER STATED AIR BAGS REPLACED NO LONGER SAGETY PROBLEM.
NHTSA complaint #11244907 — an unverified report by a vehicle owner.
at 29,000 milesOhio, NY
ELECTRICAL SYSTEM
PURCHASED VEHICLE WITH STEERING WHEEL CONTROLS FOR RADIO VOLUME AND HANDLESS TELEPHONE ANSWERING AS I PREFER TO TO KEEP BOTH HANDS ON THE WHEEL WITH A LARGER, HEAVIER VEHICLE. RECALL REMOVED FUNCTION OF SAID CONTROL AND WAS TOLD IT WILL NOT BE FIXED. VERIFIED BY PHONE CALL TO WINNEBAGO. INQUIRED AT FACTORY AND WAS TOLD THAT I HAD TO MAKE AN APPOINTMENT TO SPEAK TO A TECHNICIAN, OR CALL. TO ANSWER THE PHONE, I NOW HAVE TO TAKE MY EYES OFF THE ROAD, FIND THE SMALL SQUARE ON THE TOUCH SCREEN TO ANSWER AND DISCONNECT . I ALSO HAVE TO CONTINUALLY ADJUST THE VOLUME BECAUSE THE MUSIC ON MY I-POD HAS BEEN DOWNLOADED AT DIFFERENT TIMES AND EACH SONG PLAYS AT A DIFFERENT VOLUME
NHTSA complaint #11021326 — an unverified report by a vehicle owner.
at 9,000 milesChicago, IL
UNKNOWN OR OTHER
WHILE DRIVING THE RV ON A HIGHWAY REFRIGERATOR CAME COMPLETELY OUT OF CABINET AND WHEN I TURNED IT FELL OUT INTO THE MIDDLE OF RV AISLE
NHTSA complaint #11014593 — an unverified report by a vehicle owner.
at 11,657 milesDickson, TX
SEAT BELTS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 3500. WHILE ROTATING THE SEATS, THE SEAT BELT AND AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,657.
NHTSA complaint #10888804 — an unverified report by a vehicle owner.
at 11,657 milesDickson, TX
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 3500. WHILE ROTATING THE SEATS, THE SEAT BELT AND AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,657.
NHTSA complaint #10888804 — an unverified report by a vehicle owner.
at 3,000 milesWoodinville, WA
WHEELS
WINNEBAGO VIEW WITH MERCEDES SPRINTER CHASSIS AND CHROME REAR OUTSIDE DUAL WHEELS DOES NOT HAVE ACCESS TO THE INNER DUAL TIRE TO CHECK AND CHANGE THE AIR PRESSURE. WINNEBAGO PROVIDES A RUBBER TUBE TO BE USED AS A TOOL TO REMOVE AND REINSTALL THE TIRE VALVE CAPS ON THE INNER WHEEL BUT THE ANGLE AND LENGTH OF THE INNER TIRE VALVE STEM MAKES THE JOB OF REINSTALLING THE VALVE CAP VIRTUALLY IMPOSSIBLE WITHOUT REMOVAL OF THE OUTER CHROME DUAL WHEEL. AS A RESULT, MOST OWNERS CAN NOT AND WILL NOT CHECK THE TIRE PRESSURE ON THE INNER DUAL TIRE CREATING A POTENTIAL SAFETY ISSUE. WINNEBAGO AND MERCEDES REFUSE TO CORRECT THIS PROBLEM AND WILL NOT AUTHORIZE THE USE OF VALVE STEM EXTENDERS TO MAKE CHECKING TIRE PRESSURE MORE USER FRIENDLY. REMOVAL OF THE OUTER CHROME WHEEL IS A JOB THAT SHOULD ONLY BE DONE BY PROFESSIONALS WITH THE PROPER EQUIPMENT, NOT BY THE VEHICLE OWNER.
NHTSA complaint #10765225 — an unverified report by a vehicle owner.
at 100 milesSchaumburg, IL
EXTERIOR LIGHTING
THE VEHICLE HAS AUTOMATIC TURN INDICATORS WHICH ARE ACTIVATED AFTER THE WHEEL IS TURNED APPROXIMATELY 60 DEGREES AT SPEEDS BELOW 10 MPH. AS A RESULT THE VEHICLE IS REGULARLY SIGNALING INCORRECT INTENTIONS TO SURROUNDING VEHICLES AND PEDESTRIANS WHEN MANEUVERING AT LOW SPEEDS SUCH AS IN PARKING LOTS, ON RESIDENTIAL STREETS, AND CURVED ROADWAYS APPROACHING TURNS.
NHTSA complaint #10763425 — an unverified report by a vehicle owner.
at 3,113 milesDanville, CA
WHEELS
THE VEHICLE IS A MERCEDES SPRINTER VAN CONVERTED BY WINNEBAGO INTO THEIR MODEL ERA RV. A PART OF THE CONVERSION IS CHANGING THE STANDARD, OUTER REAR WHEELS FROM MERCEDES AND REPLACING THEM WITH WINNEBAGO STEEL WHEELS. IN MAKING THIS CHANGE, THE VALVE STEM OF THE INNER TIRE BECOMES INACCESSIBLE TO BE ABLE TO CHECK THE TIRE PRESSURE OR TO ADD AIR TO AN UNDER INFLATED TIRE. I TOOK THE VEHICLE TO LES SCHWAB TO HAVE BRASS VALVE STEMS PUT ON THE INNER REAR TIRES SO THEY WOULD PASS THROUGH THE WINNEBAGO REPLACEMENT WHEEL OPENINGS. AFTER TWO HOURS OF LABOR THE MANAGER INFORMED ME THAT IN HIS EXPERT OPINION THE COMBINATION OF THE MERCEDES AND WINNEBAGO WHEELS IS A "TERRIBLE DESIGN" AND ADDED THAT WITH "...NO VIABLE OPTIONS. WHICH RESULTS IN A SAFETY CONCERN." I RETAIN A COPY OF THIS REPORT, IF NEEDED. I CONTINUE TO LOOK FOR A MEANS OF BEING ABLE TO ACCESS THE REAR, INNER TIRE SO WE CAN CHECK THE TIRE PRESSURE, ADD AIR WHEN NEEDED, SO WE CAN FEEL SAFE WHEN DRIVING. UNTIL THEN I HAVE A CONCERN THAT THIS CONDITION EXISTS IN OTHER WINNEBAGO CONVERTED ERA RVS, CREATING POTENTIAL DRIVING SAFETY CONCERNS.
NHTSA complaint #10758608 — an unverified report by a vehicle owner.