64 of the 394 complaints about the 2010 Mercury Mariner are about the fuel system — 16% of everything reported for this model year. Half of the failures with a mileage on record happened before 47,881 miles.
64
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
FUEL/PROPULSION SYSTEM
Engine light came on after putting fuel in my car it is hapless the codes read emission and fuel issues to replace cap but it is hapless it says it's an issue that needs to be fixed now my engine light won't go off
NHTSA complaint #11660227 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
My vehicle keeps throwing codes for the EVAP system. I have noticed many of these vehicles have to have their Purge Valve Cannister replaced along with the selenoid for it. I have to replace mine. Is that not a defect if the vehicle? I have owned several vehicles and never had this issue with any of them.
NHTSA complaint #11543619 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I bought a 2010 Mercury Mariner on June 22, 2023 from a local dealer. There are several recalls associated with the make and model of the vehicle, but they do not appear to be associated with the VIN on my vehicle. However, the recalls on the vehicle appear to be affecting my vehicle and there is a warning on the dashboard of my car about the fuel system which is one of the recalls on the vehicle. Fuel Delivery System is causing issues in my vehicle.
NHTSA complaint #11538243 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.
NHTSA complaint #11527947 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
My vehicle has been running out of gas extremely quick. It also leaks underneath when I am pumping gas into the Mariner. I am having a loud thunking sound underneath the vehicle an when I let off the accelerator, my car slowly comes to a hault. My power steering went out one day also without warning. I can't figure the problem out except I seen a recall for the power steering module or some sort that has malfunctioned an causes the computer to erase the power steering sensor completely clean of it's existence. Please help!
NHTSA complaint #11463971 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THE VEHICLE WAS IN MOTION AT A STOPLIGHT. THE LIGHT HAD TURNED GREEN, AND THE VEHICLE WAS BREAKING TO STOP BEHIND THE FIRST VEHICLE. I PRESSED THE GAS PEDAL TO FOLLOW THE FIRST VEHICLE AND THE CAR STALLED. THE CAR COULD NOT BE TURNED BACK ON OR PUT IN MOTION. THERE WAS NO INDICATION OF A PROBLEM PRIOR TO THIS THROTTLE BODY FAILURE. THE CAR WAS PUSHED OFF THE ROAD BY 3 PEOPLE AND INTO A NEARBY PARKING LOT. THE PROBLEM THAT MADE THE VEHICLE UNSAFE WAS A DEFECTIVE FORD THROTTLE BODY. THE REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. I RECEIVED THE RECALL NOTICE JUNE 2014, BUT FORD ONLY SUGGESTED A RECALIBRATION (NOT REPLACEMENT). THE RECALIBRATION WAS COMPLETED AT FORD AUTONATION ON JUNE 23, 2014. FORD HAD ESTIMATED A THROTTLE BODY REDUCTION IN MOVABILITY AND NOT FAILURE. THE MILEAGE OF THIS MERCURY MARINER ON THE DATE OF REPAIR WAS 142551 AND THE IN-SERVICE DATE, 06/18/2010. THEREFORE, THE REIMBURSEMENT SHOULD BE COVERED UNDER FORD'S EXTENDED WARRANTY OF 150000 MILES/10 YEARS. THE REPAIR WAS COMPLETED 06/08/2020. TEN DAYS PRIOR TO THE EXPIRATION OF THE EXTENDED WARRANTY. FORD CLAIMS THEY WILL NOT REIMBURSE FOR THE THROTTLE BODY FAILURE. THIS WAS WELL-DOCUMENTED IN THE PREVIOUS CLAIM 13N03 AND THIS CASE SHOULD BE REOPENED, BASED ON THE FATALITY POSSIBILITY OF A THROTTLE BODY FAILURE WITH THE ORIGINAL PART THAT CAME WITH THE VEHICLE, WHICH WAS ALSO RE-CALIBRATED PER FORD'S RECALL IN 2014. THIS INCIDENT PROVES THAT FORD'S RE-CALIBRATION DID NOT PREVENT FAILURE OF THE THROTTLE BODY. ASKING FOR A RECALL FOR THE THROTTLE BODY FOR THE SIMILAR MAKES AND MODELS STILL IN CIRCULATION AS IT'S A SAFETY HAZARD AND ALSO REIMBURSEMENT FOR THIS SERVICE FOR VEHICLES THAT HAD IT COMPLETED.
NHTSA complaint #11328932 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
WHEN FILLING GAS TANK YESTERDAY ONCE FULL GAS LEAKED FROM UNDER THE WHEEL WELL ONTO THE TIRES. THE CAR WAS PARKED AT A GAS STATION. I WAS ASKED TO MOVE THE CAR AWAY FROM THE PUMP BY THE GAS ATTENDANT.
NHTSA complaint #11308143 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE STREET AT ABOUT 30 MILES AN HOUR AND ALL OF A SUDDEN THE CAR LOST POWER AND I FELT LIKE I WAS IN LOW GEAR. THE POWER SURGED CAUSING THE CAR TO BUCK AND STALL, I WAS ON A CITY STREET
NHTSA complaint #11308083 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE LEAKED AND THERE WAS A PUDDLE UNDER THE VEHICLE. THE CONTACT ALSO NOTICED A FUEL LEAK UNDER THE BACK SEAT OF THE VEHICLE. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS REPLACED ON TWO SEPARATE OCCASIONS. LARRY H. MILLER FORD MESA (LOCATED AT 460 E AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #11234812 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT A STRONG ODOR OF GAS WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC. (1564 E PIKE ST, CLARKSBURG, WV 26301 (800) 344-1108) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR THE FAILURE AND THE CONTACT WAS INFORMED THAT THE PURGE VALUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,105.
NHTSA complaint #11144461 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
AFTER RECEIVING FORD'S RECALL NOTICE 16S41/16V-777 (FUEL DELIVERY MODULE POTENTIAL LEAK), MY HUSBAND & I TOOK OUR 2010 MERCURY MARINER TO LEBANON FORD TO PERFORM RECALL "REPAIR". WE WERE NOT HAVING AN ISSUE WITH THE MARINER, BUT WE WERE FOLLOWING FORD'S INSTRUCTIONS (VIA THEIR MAILED RECALL NOTICE TO US) TO HAVE THE RECALL DONE. NOW, OUR MARINER IS MESSED UP! IT NOW WON'T START WITHOUT A DELAYED CRANK (WE HAVE VIDEO RECORDINGS OF HOW LONG IT NOW TAKES FOR OUR MARINER TO START!) & SOMETIMES WHILE DRIVING, THE MARINER JERKS (BOTH PROBLEMS SEEM TO BE AS THOUGH THE CAR IS NOT GETTING FUEL). WE MADE A 2ND TRIP TO LEBANON FORD AFTER INFORMING THEM OF THE ISSUE THEY CREATED, BUT THEY DID NOT FIX THE DELAYED CRANK ISSUE OR THE CAR JERKING ISSUE! LEBANON FORD SERVICE IS STATING THEY CAN ONLY PERFORM THE RECALL REPAIR "ACCORDING TO FORD'S GUIDELINES". MY HUSBAND ASKED LEBANON FORD IF THE OLD PARTS COULD BE PUT BACK ON, BUT LEBANON FORD SAID THEY HAD TO SEND BACK THE OLD PARTS TO THE MANUFACTURER. SO, NOW OUR ONCE NICE MARINER HAS SIGNIFICANT ISSUES BECAUSE WE HAD A RECALL "REPAIR" DONE! WE REGRET HAVING THE RECALL ADDRESSED! PRIOR TO THE RECALL "REPAIR", WE HAD A NICE MARINER WITH UNDER 60K MILES. NOW, WE HAVE A MARINER WITH PROBLEMS DUE TO RECALL. IT'S NOT A REPAIR! IT'S DAMAGE! FURTHER, THEY'RE NOT OFFERING US ANY FIX TO THE DAMAGE FORD DID TO OUR CAR.
NHTSA complaint #11113462 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OH 45036, (513) 932-1010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #11104750 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (FREEDOM FORD WV, 501 MARY JANE WOOD CIRCLE, UNIVERSITY TOWN CENTRE, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11100191 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER EIGHT MONTHS AGO. THE DEALER (FREEDOM FORD WV, 501 MARY JANE WOOD CIRCLE, UNIVERSITY TOWN CENTRE, MORGANTOWN, WV 26501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11100191 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ 85711) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE AND ON BACKORDER. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT TO CALL BACK IN TWO OR THREE WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11084577 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.
NHTSA complaint #11083116 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT AS WELL AS A FUEL ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT STATED THAT THE ENGINE HAD TO BE TURNED ON AND OFF SEVERAL TIMES TO REMOVE THE FUEL ERROR MESSAGE HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #11081452 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED AT INTERSECTIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO HARRISON FORD, INC (820 N MAIN ST, WELLINGTON, OH 44090) WHERE IT WAS DIAGNOSED THAT THERE WAS A HIGH LEVEL OF OXYGEN FUEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #11080922 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FRED BEANS FORD OF DOYLESTOWN AT (215) 348-2901 (LOCATED AT 876 N EASTON RD, DOYLESTOWN, PA 18902) AND DITSCHMAN/FLEMINGTON FORD LINCOLN AT (908) 483-9234 (LOCATED AT 215 US-202, FLEMINGTON, NJ 08822) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
NHTSA complaint #11076542 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROCKLAND FORD THOMASTON, 165 NEW COUNTY RD, THOMASTON, ME 04861) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. CASE NUMBER: CAS-13019208 WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11063710 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT STALLED. THE VEHICLE WAS TOWED TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY, E MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
NHTSA complaint #11019358 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCNELLY-WHALEY MOTOR CO (865-453-2833 LOCATED AT 750 DOLLY PARTON PKWY, SEVIERVILLE, TN 37862) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11012526 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (SUMMIT FORD 305 GRANT AVENUE, AUBURN, NY 13021) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11012020 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT NOTICED A "CHECK FUEL; FAILED INLET" WARNING MESSAGE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER (AUTONATION FORD FRISCO 6850 TX-121, FRISCO, TX, 75034) WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEE AND BECAUSE THE VEHICLE WAS OVER THE 10,000 MILE WARRANTY FOR THE YEAR. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE THE CONTACT WAS ABLE TO RETRIEVE ERROR CODES. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11006786 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO MAGIC CITY FORD WHERE THE CONTACT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THERE WAS FUEL LEAKING FROM THE FUEL TANK ONTO THE WHEEL WELL. THE CONTACT PAID TO HAVE A FUEL CANISTER REPLACED ON THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10992682 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
ON FRIDAY THERE WAS A FUEL ODOR IN THE CABIN WAS SLIGHT AS I WAS DRIVING AROUND TOWN (DROPPING THE KIDS OFF AT SCHOOL) THE ODOR INCREASED. I LEFT IT PARKED FOR A DAY AND THE FOLLOWING THE DAY THE FUEL ODOR INCREASED TO THE POINT THAT I COULD NOT DRIVE IT AROUND ANYMORE. IT WAS STILL DRIVING IN WHAT SEEMED LIKE NORMAL DRIVING CONDITIONS BUT THE ODOR WAS TOO MUCH.
NHTSA complaint #10924812 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT KEEPS COMING ON AND I HAVE BEEN TOLD ITS THE LITTLE FLAP TO THE GAS TANK BUT THEY CAN REPAIR IT YET AS A RECALL HOW IS THAT WHEN THEY ALREAY KNOW WHAT IT IS?
NHTSA complaint #10851364 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
VEHICLE SURGES WILDLY AT IDLE SPEEDS IN TRAFFIC. VEHICLE STALLS OUT WHILE DRIVING REGULAR HIGHWAY SPEED, SURGES WILDLY WHILE DRIVING, RPM SPIKES DRASTICALLY WHILE DRIVING AND AT IDLE. STALLS AND SURGES BOTH WHILE ENTERING TRAFFIC FROM A STOPPED POSITION AND WHILE DRIVING AT REGULAR PACE. STRUGGLES TO CRANK AFTER FUELING THE VEHICLE. SPITS AND SPUTTER AND SHAKES WHILE AT IDLE....UPDATED10/20/15
NHTSA complaint #10730299 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
VEHICLE ELECTRONIC THROTTLE BODY (ETB) WAS REPLACED AT VETERANS FORD DEALERSHIP IN TAMPA, FL DUE TO THIS PART SEVERELY EFFECTING ABILITY OF THE VEHICLE TO RUN PROPERLY (SEVERAL TIMES). CUSTOMER PAID FOR THIS REPAIR. SOMETIME AFTER 3/4/14 WHEN NHTSA COMPLETED THEIR INVESTIGATION, WE RECEIVED A NOTICE THAT FORD WAS REPLACING THIS ITEM. SINCE WE ALREADY PAID FOR THE REPAIR ($381.32) AT A FORD DEALERSHIP, WE TRIED TO GET THE REIMBURSEMENT THAT FORD OWES US. WE WERE INFORMED WE HAD TO HAVE THE ORIGINAL RECEIPT, WHICH TO THIS DAY IS STILL PACKED UP IN STORAGE IF WE HAVE IT AT ALL BECAUSE WE MOVED FROM FL TO NC AND ARE STILL INVOLVED IN BUYING A NEW HOME. THE BOTTOM LINE IS FORD (CORP) IS REFUSING TO HONOR THEIR AGREEMENT TO REIMBURSE CUSTOMERS. THE CRAZIEST PART OF THIS WHOLE DILEMMA IS THAT FORD HAS AND CONTROLS 100% OF THE INFORMATION NEEDED TO PROCESS OUR REIMBURSEMENT, BUT ABSOLUTELY REFUSES TO DO SO WITHOUT THE ORIGINAL RECEIPT. I COULD UNDERSTAND IF WE HAD THIS REPAIR DONE AT SOME UNRELATED, THIRD PARTY SERVICE FACILITY. HOWEVER, WE WENT TO A FORD DEALERSHIP AND THEY HAVE RECORD OF COMPLETING THE REPAIR AND US PAYING THEM FOR THE REPAIR. SO AGAIN, FORD HAS ALL THE INFORMATION (PROOF) IN THEIR POSSESSION TO TAKE CARE OF THIS REIMBURSEMENT, BUT REFUSES TO DO SO. I HAVE CALLED THE CUSTOMER (DIS)SATISFACTION DEPARTMENT AT FORD CORPORATE, BUT THAT IS LIKE TALKING TO A BRICK WALL AS FAR AS ANYONE HAVING IN COMMON SENSE, ACCOUNTABILITY OR DECENCY TO DO THE RIGHT THING (CERTAINLY ANY KIND OF GOOD WILL IS LACKING IN THAT ORGANIZATION). SO HERE I AM HAVING TO COMPLAIN TO THE NHTSA TO GET FORD TO DO WHAT THEY PROMISED IN THE FIRST PLACE. I LOOK FORWARD TO A TIMELY REPLY LETTING ME KNOW YOU GUYS HAVE THIS HANDLED. ADDITIONALLY, FORD SHOULD BE REPRIMANDED SEVERELY FOR SUCH [XXX] BEHAVIOR AND ATTITUDE. MAYBE A CONSUMER REPORTER NEEDS TO GET INVOLVED IN ALL THIS. THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10691772 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
CAR FELT LIKE IT WAS RUNNING OUT OF GAS. WE PULLED OFF THE STREET AND SHUT IT DOWN AND WAITED,WE HAD PLENTY OF GAS. WE STARTED IT BACK UP AND IT SEEMED OK, THE ENGINE AND POWER TRAIN LIGHTS REMAINED ON. SINCE I HAD TAKEN IT IN FOR THE RECALL ALREADY AND WE WERE CLOSE TO SOUTHGATE FORD WE PULLED INTO THE SERVICE AREA I SPOKE TO THE SERVICE PERSON AND WAS TOLD IT WOULD COST 600.00 TO FIX. I MENTIONED THE RECALL, HE SAID THAT WAS JUST FOR THE SOFTWARE WE THEN LEFT AN WENT TO AUTO ZONE WHERE THEY PUT THEIR DIAGNOSTIC TOOL ON THE CAR AND THE PRINT OUT READ THERE WAS A PROBLEM WITH THE THROTTLE BODY. FORD DEALERS REFUSE TO REPLACE THE THROTTLE BODY UNDER THE RECALL.
NHTSA complaint #10643489 — an unverified report by a vehicle owner.