2010 Mini Cooper Clubman problems

ELECTRICAL SYSTEM

The contact owns a 2010 Mini Cooper Clubman. The contact stated that the electronic control module had short circuited from water entering the foot well from the sunroof. The vehicle was taken to a local dealer, who confirmed that the electronic control module on the driver's side had short-circuited. The contact researched online and related the failure to NHTSA Campaign Number: 23V337000 (Electrical System); however, the dealer informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 134,000.

NHTSA complaint #11719900 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2010 Mini Cooper Clubman. The contact stated that there were electrical wires exposed. The contact stated that the lights, windows, and brake lights were inoperable. The Service Soon message was displayed. Additionally, the air bag, and check engine warning lights were illuminated. The exclamation and A symbol were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,059.

NHTSA complaint #11647428 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2010 Mini Cooper Clubman. The contact stated that there were electrical wires exposed. The contact stated that the lights, windows, and brake lights were inoperable. The Service Soon message was displayed. Additionally, the air bag, and check engine warning lights were illuminated. The exclamation and A symbol were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,059.

NHTSA complaint #11647428 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2010 Mini Cooper Clubman. The contact stated that there were electrical wires exposed. The contact stated that the lights, windows, and brake lights were inoperable. The Service Soon message was displayed. Additionally, the air bag, and check engine warning lights were illuminated. The exclamation and A symbol were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 106,059.

NHTSA complaint #11647428 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My husband and I own a 2010 Mini Cooper Clubman, which we bought from a used car dealer in September 2022. The control module failed this summer, resulting in the high beams not functioning. A safety recall was issued by MINI a few weeks after we made repairs for that same problem. We are writing to request assistance in securing reimbursement from MINI for the cost of parts and labor to replace the control module. Because the NY State Inspection was due soon for our car, we needed to have a new control module installed in the car as quickly as possible. The control module was installed by East End Garage in Jefferson in mid-August. This Garage is close to our home and has competent mechanics who are able to work on Mini Coopers without difficulty. Shortly after the work was ·completed, the mechanic at East End Garage told us that a recall had been issued for Footwell Control Modules (FRM) in 2007-2014 Mini Clubman models, and he gave us a State of New York Supplementary Information sheet regarding the recall. We also received an Important Safety Recall sheet from MINI in November, which is included in the packet of documents we are sending you. It stated that the FRM could become corroded, "potentially resulting in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury". The mechanic told us our control module failed because of corrosion. due to where the control module is placed in the car, which he felt was a design flaw. When we became aware of the recall, we contacted the closest MINI car dealer, Keeler Motors in Latham, NY, to seek reimbursement for the control module replacement. This began a long series of being sent to different places to seek reimbursement (the dealer would not help us). I have enclosed all the receipts and correspondence I have had with these places for your review. The last place we contacted was MINI USA. They responded in mid-November, stating that "the repair performed is not included in this warranty extension" and does not meet

NHTSA complaint #11641954 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I received a recall notice from Mini USA in July 2023 regarding the Footwell Control Module (FRM). The letter states, "This safety recall involves the Footwell Control Module (FRM), an electronic control unit located behind an interior trim panel in the driver's footwell area. Due to a number of contributing factors, over time, the FRM could become susceptible to corrosion. Eventually, the corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of fire or injury." As of today, August 20, 2024 this recall does not have a fix, and has not been fixed in my car. I am upset that your website states that there is not recall on my car, when I have the letter in front of me. As well, my mechanic tells me this FRM controls the windows, sunroof, and lights. My sunroof hasn't worked properly since just before this recall came out. My mechanic states that MINI/BMW is aware of the problem, yet has not solution. How is it a car maker doesn't have to be more timely in fixing a "potential thermal event"?

NHTSA complaint #11609622 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Received a recall letter, July 2023 for the footwell control module on our Mini Cooper Clubman. One 11-29 2023 I sent an email to customer relations because we have not heard anything back about the recall. Received a email from Abigail from monitoring relations on 11-30 2023 she wanted information as far as the VIN number address, name, etc. information was sent that day. I received a email on 12- 2023 that the case has been forward to the management team to an unexpected phone call from them. I did indeed call the number and left a message to call me back. Information given to me that return call was the same which has been repeatedly given to me that they’re working on the recall and will notify us as soon as they have a remedy. I was also told that the issues we have with the mini Cooper during the rain, acting all crazy electronically etc was due to the foot well control module. I sent a message on 5–29-2024 because we still have not heard anything about the recall, this message was sent to the customer relations department. The response I received from Lindsey from the monitoring relations department is that they’re still working on it. This is unacceptable. We have spent $1400 on this vehicle ourselves and of course because there’s no resolution to the recall we’re still at square one. I’ve been polite. I’ve been nice. I am just tired of giving the same answer repeatedly with no remedies this is uncalled for. I put the incident date as the date from I received the recall letter I’d would appreciate any response about this issue. If indeed, there is a remedy soon, I was also told by Abigail because there is no BMW repair around Berkeley Springs WV area that they would pay to have it towed to wherever it needed to go to get fixed. I thank you for your time if any information is needed please call me at [XXX] or you can send an email to [XXX] . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11592571 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Received a recall letter, July 2023 for the footwell control module on our Mini Cooper Clubman. One 11-29 2023 I sent an email to customer relations because we have not heard anything back about the recall. Received a email from Abigail from monitoring relations on 11-30 2023 she wanted information as far as the VIN number address, name, etc. information was sent that day. I received a email on 12- 2023 that the case has been forward to the management team to an unexpected phone call from them. I did indeed call the number and left a message to call me back. Information given to me that return call was the same which has been repeatedly given to me that they’re working on the recall and will notify us as soon as they have a remedy. I was also told that the issues we have with the mini Cooper during the rain, acting all crazy electronically etc was due to the foot well control module. I sent a message on 5–29-2024 because we still have not heard anything about the recall, this message was sent to the customer relations department. The response I received from Lindsey from the monitoring relations department is that they’re still working on it. This is unacceptable. We have spent $1400 on this vehicle ourselves and of course because there’s no resolution to the recall we’re still at square one. I’ve been polite. I’ve been nice. I am just tired of giving the same answer repeatedly with no remedies this is uncalled for. I put the incident date as the date from I received the recall letter I’d would appreciate any response about this issue. If indeed, there is a remedy soon, I was also told by Abigail because there is no BMW repair around Berkeley Springs WV area that they would pay to have it towed to wherever it needed to go to get fixed. I thank you for your time if any information is needed please call me at [XXX] or you can send an email to [XXX] . Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11592571 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Random airbag and seat belt restraint icon alerts. Code reader says footwell module not found. Also reports audio issue faults but audio works fine. Moved from Arizona to Washington. Now vehicle is subjected to lots of rain. Am worried air bags will not operate properly or go off without reason.

NHTSA complaint #11592030 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My car has an active recall for the footwell module. This module controls the windows, the turn signals, the hazard lights, and the dome light, possibly other systems. My module has short circuited and these systems are no longer operational making my car not road legal. Our local Mini mechanic shop confirmed they aren’t able to fix this issue.

NHTSA complaint #11585196 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

My car has an active recall for the footwell module. This module controls the windows, the turn signals, the hazard lights, and the dome light, possibly other systems. My module has short circuited and these systems are no longer operational making my car not road legal. Our local Mini mechanic shop confirmed they aren’t able to fix this issue.

NHTSA complaint #11585196 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My car has an active recall for the footwell module. This module controls the windows, the turn signals, the hazard lights, and the dome light, possibly other systems. My module has short circuited and these systems are no longer operational making my car not road legal. Our local Mini mechanic shop confirmed they aren’t able to fix this issue.

NHTSA complaint #11585196 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2010 Mini Cooper Clubman. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the windows were rolled down halfway and were no longer operable. Additionally, the contact stated that the turn signals were not operable. There was a warning light displayed of a car on a lift illuminated. The vehicle was taken to the dealer, where it was diagnosed that the footwell control module (FRM) had failed, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. VIN tool confirms parts not available.

NHTSA complaint #11573987 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

When heading out of town, car wouldn’t accelerate even when I push on the gas so pulled over. Engine light came on for like 2 seconds. There wasn’t any warning lights prior to this incident. It won’t start at all which I know I need a new battery but I can’t figure out what else is wrong. I’ve called mini dealerships near me but they don’t have any remades I’d have to pay out of pocket which I can’t afford the part that recalled. That is my only vehicle I tried to wait until it was but I’m relying on coworkers to take me to work. I had my 2 children with me luckily we weren’t far out of town. I haven’t been able to take it anywhere since.

NHTSA complaint #11565610 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

When heading out of town, car wouldn’t accelerate even when I push on the gas so pulled over. Engine light came on for like 2 seconds. There wasn’t any warning lights prior to this incident. It won’t start at all which I know I need a new battery but I can’t figure out what else is wrong. I’ve called mini dealerships near me but they don’t have any remades I’d have to pay out of pocket which I can’t afford the part that recalled. That is my only vehicle I tried to wait until it was but I’m relying on coworkers to take me to work. I had my 2 children with me luckily we weren’t far out of town. I haven’t been able to take it anywhere since.

NHTSA complaint #11565610 — an unverified report by a vehicle owner.

ENGINE

When heading out of town, car wouldn’t accelerate even when I push on the gas so pulled over. Engine light came on for like 2 seconds. There wasn’t any warning lights prior to this incident. It won’t start at all which I know I need a new battery but I can’t figure out what else is wrong. I’ve called mini dealerships near me but they don’t have any remades I’d have to pay out of pocket which I can’t afford the part that recalled. That is my only vehicle I tried to wait until it was but I’m relying on coworkers to take me to work. I had my 2 children with me luckily we weren’t far out of town. I haven’t been able to take it anywhere since.

NHTSA complaint #11565610 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

RE: Recall Campaign No. 23V-337 It has been roughly half-of-a-year and MINI has not offered a solution. My car lost power while driving and it appears to be related to this issue--that is only my NON-EXPERT opinion. Can NHTSA direct BMW/MIONI to solve this problem, it's is looking like more than $1k to fix their issue. The vehicle is not operational. This situation is unfair.

NHTSA complaint #11553752 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

RE: Recall Campaign No. 23V-337 It has been roughly half-of-a-year and MINI has not offered a solution. My car lost power while driving and it appears to be related to this issue--that is only my NON-EXPERT opinion. Can NHTSA direct BMW/MIONI to solve this problem, it's is looking like more than $1k to fix their issue. The vehicle is not operational. This situation is unfair.

NHTSA complaint #11553752 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My 2010 Mini Clubman was recalled in May 2023 because of possible corrosion in the electronics in the driver’s side footwell, which could lead to a “thermal event”. We are now half way through September 2023, which is 5 months later and Mini says they are still working on a solution. They also haven’t issued any advice on whether it is safe to drive the car. Five months is too long to wait for a solution to a potentially dangerous problem. I’m reporting a complaint because Mini are taking too long to come up with a fix.

NHTSA complaint #11545069 — an unverified report by a vehicle owner.

SEATS

Since November 20, 2022, my low milage 2010 MINI has Passenger Airbag Warning light in the roof near the mirror and dashboard. The OBD II scanner show that "ACSM/MRS: Seat-occupancy detector, passenger." I contacted dealer Herb Chambers MINI of Boston. I was told no recall for my car. After I searched on internet, I am aware that a lot of customers have same Passenger Airbag issue. They can't afford the high repair cost so that they have to look for alternative solutions beyond recalls, such as Passenger Occupancy Sensor Bypass, modifying system parameters on car computer by themself. All these solutions are obviously potential dangerous for MINI cooper customers. I request that National Highway Traffic Safety Administration investigate MINI cooper Passenger Airbag issue and ask MINI USA to recall defective parts.

NHTSA complaint #11527250 — an unverified report by a vehicle owner.

AIR BAGS

Since November 20, 2022, my low milage 2010 MINI has Passenger Airbag Warning light in the roof near the mirror and dashboard. The OBD II scanner show that "ACSM/MRS: Seat-occupancy detector, passenger." I contacted dealer Herb Chambers MINI of Boston. I was told no recall for my car. After I searched on internet, I am aware that a lot of customers have same Passenger Airbag issue. They can't afford the high repair cost so that they have to look for alternative solutions beyond recalls, such as Passenger Occupancy Sensor Bypass, modifying system parameters on car computer by themself. All these solutions are obviously potential dangerous for MINI cooper customers. I request that National Highway Traffic Safety Administration investigate MINI cooper Passenger Airbag issue and ask MINI USA to recall defective parts.

NHTSA complaint #11527250 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

The contact owns a 2010 Mini Cooper Clubman. The contact stated that while driving at an undisclosed speed, the rear liftgate spontaneously opened. Additionally, the contact stated that while parked, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,000.

NHTSA complaint #11520964 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Engine quits while driving causing an unsafe condition. The car stopped numerous times while on the freeway. It starts back up but stalls again later. There are no check engine lights and the local repair shop indicates that it may be a problem with the Footwell Computer Mudule and specifically the soldering on the Low Pressure Fuel Pump Relay causing it to intermittently fail.

NHTSA complaint #11456094 — an unverified report by a vehicle owner.

ENGINE

Engine quits while driving causing an unsafe condition. The car stopped numerous times while on the freeway. It starts back up but stalls again later. There are no check engine lights and the local repair shop indicates that it may be a problem with the Footwell Computer Mudule and specifically the soldering on the Low Pressure Fuel Pump Relay causing it to intermittently fail.

NHTSA complaint #11456094 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Engine quits while driving causing an unsafe condition. The car stopped numerous times while on the freeway. It starts back up but stalls again later. There are no check engine lights and the local repair shop indicates that it may be a problem with the Footwell Computer Mudule and specifically the soldering on the Low Pressure Fuel Pump Relay causing it to intermittently fail.

NHTSA complaint #11456094 — an unverified report by a vehicle owner.