FaultScore

FaultScore report

2018 Mitsubishi Outlander Phev problems

Owners have filed 30 complaints about the 2018 Mitsubishi Outlander Phev with NHTSA between 2018 and 2020. The largest single group is the transmission & drivetrain.

Not graded

Too few complaints, or too short a model run, to compare fairly.

How this is worked out

The numbers

30

Complaints

3

Crashes reported

2

Fires reported

0

Injuries reported

8,600 mi

Median mileage at failure

Half of reported failures happened before this

100%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

NHTSA overall crash rating

From the agency's own crash tests

How 2018 compares with every other Mitsubishi Outlander Phev

Click any bar to open that year's report.

18 19 22 23 25
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2018 Mitsubishi Outlander Phev

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Transmission & Drivetrain 5 16.7%

1 crashes, 1 fires · median 10,328 mi

Acceleration & Cruise Control 4 13.3%

Median failure at 9,300 miles

Brakes 4 13.3%

Median failure at 5,100 miles

Electrical System 4 13.3%

1 crashes, 0 fires · median 10,329 mi

Other & Unspecified 3 10.0%

Median failure at 8,500 miles

Fuel & Propulsion 3 10.0%

0 crashes, 1 fires · median 32,000 mi

Windows, Mirrors & Wipers 2 6.7%

Median failure at 3,300 miles

Stability & Traction Control 1 3.3%

1 crashes, 0 fires · median 10,328 mi

Seats 1 3.3%

Median failure at 13,000 miles

Lights 1 3.3%

Median failure at 1,843 miles

Body & Structure 1 3.3%

Median failure at 1,843 miles

Engine & Cooling 1 3.3%

Median failure at 3,547 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 16 53.3%
10,000 – 24,999 miles 10 33.3%
25,000 – 49,999 miles 4 13.3%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

Frontal crash test of a 2018 Mitsubishi Outlander PHEV SUV AWD

Frontal crash test

Side barrier crash test of a 2018 Mitsubishi Outlander PHEV SUV AWD

Side barrier crash test

Side pole crash test of a 2018 Mitsubishi Outlander PHEV SUV AWD

Side pole crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
2018 Mitsubishi Outlander PHEV SUV AWD
13.7% risk

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 2018 peak 9 Sep 2020

NHTSA investigations into the 2018 Mitsubishi Outlander Phev

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

Recalls on the 2018 Mitsubishi Outlander Phev

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

26V252000

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018-2022 Outlander PHEV and 2014-2020 Outlander vehicles. The liftgate gas spring cylinders may corrode and lose pressure, which can result in a gas spring cylinder rupture or the liftgate falling unexpectedly.

Risk: A gas spring cylinder rupture or a liftgate falling unexpectedly can increase the risk of injury.

25V507000

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018-2022 Outlander PHEV and 2014-2020 Outlander vehicles sold and/or currently registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, North Dakota, Nebraska, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, West Virginia, and Wisconsin. The liftgate gas spring cylinders may corrode and lose pressure, which can result in a gas spring cylinder rupture or the liftgate falling unexpectedly.

Risk: A gas spring cylinder rupture or a liftgate falling unexpectedly can increase the risk of injury.

20V403000

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2014-2019 Outlander and 2018-2019 Outlander PHEV vehicles. The second-row center seat belt buckle may interfere with the right-side seat belt buckle when the seat backs are folded down. The interference may cause the right-side seat belt buckle cover to come off, making the buckle latch inoperable and unable to restrain an occupant.

Risk: An unrestrained occupant has an increased risk of injury in the event of a crash.

18V620000

ELECTRICAL SYSTEM:SOFTWARE

Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.

Risk: If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.

18V621000

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018 Mitsubishi Outlander Sport vehicles equipped with a Forward Collision Mitigation (FCM) system and 2018 Mitsubishi Outlander PHEV and Eclipse Cross vehicles and 2017-2018 Outlander vehicles equipped with an Adaptive Cruise Control (ACC) system and/or an Electric Parking Brake (EPB) system. The software for the Hydraulic Unit Electronic Control Unit (ECU) may be incorrect, possibly preventing the intervention of a safety system such as automatic emergency braking, Anti-lock Braking (ABS), Electronic Stability Control (ESC), or the Brake Auto Hold (BAH) function when any of these systems are in use.

Risk: If the safety systems do not function as intended, it can increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2025405 62,111 units in Canada

Structure

Issue: On certain vehicles, water could enter the tailgate struts and cause them to corrode. If this happens, the struts could fail, and the tailgate could drop suddenly. Safety Risk: A tailgate that drops suddenly could increase the risk of injury. Corrective Actions: Mitsubishi will notify owners by mail and advise you to take your vehicle to a dealership to replace the tailgate struts.

Recall 2024554 258,000 units in Canada

Label

Issue: On certain vehicles, the compliance label may be missing information in French. The words and abbreviations listed on the label for "TIRES", "RIMS", "WITH", "FR" and "RR" and appear in English only, when they should be listed as "TIRES/PNEUS", "RIMS/JANTES", "WITH/AVEC", "FR/AVT" and "RR/ARR". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Mitsubishi has corrected the compliance label for all new vehicles.

Recall 2020317 45,689 units in Canada

Seats And Restraints

Issue: On certain vehicles, the seat belt buckle for the right seat in the second-row could be damaged when the seats are folded down. This can cause the seat belt buckle cover to come off. If this happens, the seat belt may not latch properly. Safety Risk: A seat belt that does not latch properly could create an increased risk of injury in a crash. Corrective Actions: Mitsubishi will notify owners by mail and instruct you to take your vehicle to a dealer to modify the center seat belt buckle in the second seating row. A warning label will also be attached to the right seat base and additional instructions will be added to the owner's manual.

Recall 2018508 18,281 units in Canada

Other

On certain vehicles, an issue in the software that manages the brake system Hydraulic Unit may allow it to reset without warning and could cause some vehicle features to malfunction. If this were to occur while driving, the following features may be affected: automatic braking (if Automatic Cruise Control (ACC) and/or Forward Collision Mitigation (FCM) is in operation), Antilock Brake System (ABS), Active Stability Control (ASC), Brake Auto Hold (BAH). If these systems malfunction, there could be an increased risk of a crash causing injury and/or damage to property. Correction: Dealers will update the Hydraulic Unit control software.

Recall 2018507 8,089 units in Canada

Other

On certain vehicles, an issue in the software used by the Electronic Control Unit responsible for managing the Forward Collision Mitigation (FCM) feature may cause it to not operate as intended alerting the driver to brake unnecessarily in certain situations. If the driver attempts to brake while FCM is also activating, the vehicle may decelerate rapidly. This could create a situation where another motorist does not anticipate a preceding vehicle’s sudden brake application or stop, creating the risk of a rear-end collision causing injury and/or damage to property. Correction: Dealers will update the software for the Forward Collision Mitigation system.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 10,328 miles Rome, NY Crash

POWER TRAIN

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 10,328 miles Rome, NY Crash

ELECTRICAL SYSTEM

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 10,328 miles Rome, NY Crash

ELECTRONIC STABILITY CONTROL (ESC)

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 35,000 miles Manchester, PA Fire

POWER TRAIN

THE CHARGER SUPPLIED BY MITSUBISHI MELTED DURING NORMAL CHARGING. MITSUBISHI HAS STATED THAT THE CORD IS NOT DEFECTIVE AND WILL NOT COVER THE COST OF REPLACEMENT NOR ARE THEY INTERESTED ON THE POSSIBILITY OF AN ELECTRICAL FIRE CAUSED BY THE LOOSE PLUG TERMINAL AND HOT SPOT.

NHTSA complaint #11166055 — an unverified report by a vehicle owner.

at 35,000 miles Manchester, PA Fire

FUEL/PROPULSION SYSTEM

THE CHARGER SUPPLIED BY MITSUBISHI MELTED DURING NORMAL CHARGING. MITSUBISHI HAS STATED THAT THE CORD IS NOT DEFECTIVE AND WILL NOT COVER THE COST OF REPLACEMENT NOR ARE THEY INTERESTED ON THE POSSIBILITY OF AN ELECTRICAL FIRE CAUSED BY THE LOOSE PLUG TERMINAL AND HOT SPOT.

NHTSA complaint #11166055 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 32,000 miles Valley Center, CA

FUEL/PROPULSION SYSTEM

WHILE DRIVING MY VEHICLE, THE PROPULSION REDUCED WARNING LIGHT CAME ON AND THE CAR WENT FROM 70 MPH TO 10 MPH. I WAS DRIVING UP A GRADE IN THE LATE EVENING. I HAD A FULL TANK OF GAS BUT NO MILES LEFT ON THE ELECTRIC CHARGE INDICATOR. AFTER I PULLED OVER AND WAITED A FEW MINUTES THE LIGHT WENT OFF AND I WAS ABLE TO DRIVE THE VEHICLE HOME. I TOOK IT TO THE DEALERSHIP THE NEXT DAY. THE DEALERSHIP WAS NOT ABLE TO FIND THE PROBLEM AND INSISTED I COME GET THE CAR. IT IS NOT SAFE TO DRIVE A CAR IF IT REDUCES ITS SPEED/ POWER FOR NO REASON.

NHTSA complaint #11352950 — an unverified report by a vehicle owner.

at 8,500 miles Avondale, AZ

UNKNOWN OR OTHER

CALL VOLUME IS SET FOR 11 AND CAN'T BE HEARD OVER COMMON ROAD NOISE. THIS CAUSES DISTRACTED DRIVING AS THE DRIVER ATTEMPTS TO TURN OFF BLUETOOTH OR WORSE TO TRANSFER THE CALL TO THE PHONE - WHICH IS ILLEGAL IN MOST STATES REQUIRING HANDS FREE CALLS. THIS IS A LONG KNOWN PROBLEM AND WAS SUPPOSED TO BE FIXED IN EARLIER MODELS. IT STILL ISN'T. DEALERS CAN'T DO ANYTHING. YET I CAN'T CRANK THE MUSIC UP VOLUME WITHOUT ISSUE. THIS TYPICALLY OCCURS WHEN THE VEHICLE IS IN MOTION ON EITHER STREETS OR HIGHWAY.

NHTSA complaint #11344067 — an unverified report by a vehicle owner.

at 10,000 miles Montebello, CA

VEHICLE SPEED CONTROL

THE VEHICLE SLOWED DOWN TO 20 MPH WHEN THE OUTSIDE AIR TEMPERATURE WAS NEAR 95 DEG F AND THE ROAD SLIGHTLY UPHILL. A MESSAGE CAME ON THE DASHBOARD THAT READ LIMITED PROPULSION. IT HAPPENED ON I-15 ON THE WAY TO VEGAS LAST SEPTEMBER. I FILED A COMPLAINT WITH BBB AND THE ANSWER I GOT FROM MITSUBISHI WAS THAT IT IS DESIGNED THAT WAY. I HAVE A COPY OF THE MITSUBISHI MANUAL STATING THAT. I WROTE LETTERS WITH NO ACTION. THIS ALREADY HAPPENED TWICE. I AM AFRAID TO DRIVE THE CAR IN HOT WEATHER. SEE THE ATTACHED 5 DETAILED FILES FOR INFO.

NHTSA complaint #11331865 — an unverified report by a vehicle owner.

at 26,535 miles North Bend, WA

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE FAILED TO SHIFT INTO PARK. THE CONTACT WAS ABLE TO SHIFT THE VEHICLE INTO OTHER GEARS HOWEVER, THE VEHICLE FAILURE TO SHIFT INTO PARK PERSISTED. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,535.

NHTSA complaint #11311361 — an unverified report by a vehicle owner.

at 10,328 miles Rome, NY Crash

POWER TRAIN

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 10,330 miles Rome, NY

POWER TRAIN

I PICKED UP THE CAR FROM THE BODY SHOP CODE ON DASHBOARD EV SYSTEM SERVICE REQUIRED NO GAS OR BATTERY SO WENT TO GAS STATION AND VEHICLE WOULDN'T GO INTO PARK WENT HOME CALLED MY WIFE AND HAD HER COME OUTSIDE SHE HAD TO PUT GAS IN. THEN DROVE TO THE DEALERSHIP I HAD MY WIFE GET OUT AND GO GET HELP SHE CAME OUT WITH A SALESMAN. HE SAW WHAT WAS GOING ON SO HE CALLED THE MANAGER AND ASKED HIM WHAT TO DO. HE TOLD HIM TO TAKE THE CAR AND GIVE ME A LOANER. THE ONLY WAY TO SWITCH WAS EMERGENCY BRAKE. WOULDN'T GO INTO PARK/NEUTRAL. WENT INSIDE ASKED MANAGER COME OUTSIDE AND SEE THE CAR AND HE SAID THAT DOESN'T MATTER TO ME, WHAT THE F*** DO I CARE ABOUT THAT IT HAS NOTHING TO DO WITH ME! SO I WENT BACK OUTSIDE THE SALESMAN DROVE INTO SERVICE GIVE LOANER. THE NEXT DAY THE SALESMAN TOLD ME NOTHING'S WRONG WITH THE CAR PICK IT UP. I HAVE VIDEOS OF THIS EVENT HAPPENING AND CORPORATE CLOSED MY CLAIM AND TOLD THE DEALERSHIP THERE IS NOTHING FOR THEM TO DO BECAUSE ITS FINE AND THE VIDEO FOOTAGE WAS NOT ENOUGH PROOF AND NOT TO DRIVE THE CAR. I REOPENED THE CLAIM, I WANTED TO TALK TO A HIGHER UP MEMBER OF MANAGEMENT, I ASKED CORPORATE IF I COULD KEEP THE LOANER UNTIL RESOLUTION AND THEY SAID YES. SO SERVICE SAID I HAVE TO HAVE THAT LOANER BACK THAT NIGHT I TOLD HIM WHAT THE LADY AT CORPORATE TOLD ME. HE SAID NO THEY DIDN'T I TOLD HIM TO CALL AND ASK TO PULL THE RECORDED CALL. THE NEXT MORNING I HAD A VA APPOINTMENT AT 10AM AND WAS SITTING IN THE WAITING ROOM AND GOT CALLED BY SERVICE I NEED THE CAR BY 12PM I TOLD HIM I WAS AT A DR. APPT. AN HOUR AWAY ED HIM NO WAY POSSIBLE I CAN GET IT TO HIM BY NOON ED HIM WHEN I GOT BACK WE CAN GET IT SQUARED AWAY HE SAID NOPE TELL ME THE ADDRESS YOU'RE AT AND I'LL COME GET IT I SAID ABSOLUTELY NOT I WILL BRING IT TO YOU WHEN I'M DONE WITH MY APPOINTMENT. THEY CALLED THE POLICE AND TOLD THEM I STOLE THE CAR RETURNED LOANER WAITING ON RESOLUTION.

NHTSA complaint #11287561 — an unverified report by a vehicle owner.

at 1,843 miles Rome, NY

UNKNOWN OR OTHER

I BOUGHT MY CAR IN MARCH OF 2019 AND AFTER MY FIRST CAR WASH I REALIZED THERE WAS A PAINT DEFECTS LITTLE DIVOTS DOWN TO THE PRIMER ALL OVER ON THE HOOD AND OTHER PLACES ON THE VEHICLE THE DEALERSHIP ATTEMPTED TO REPAINT VEHICLE PAINT DUE TO FACTORY DEFECT THREE TIMES TO A NON-MITSUBISHI BODY SHOP AND DEALERSHIP DID NOT INFORM MITSUBISHI CORPORATE ABOUT THIS MATTER INFORMED THE DEALERSHIP IN MAY I WAS NOT GOING TO EXCEPT THIS CAR BACK AND WOULD LIKE A NEW CAR BECAUSE I SHOULDN'T HAVE TO HAVE MY BRAND NEW CAR PAINTED BY SOMEONE AFTER A MONTH OR TWO OF OWNING THE VEHICLE AND ESPECIALLY THREE TIMES AND STILL NOTHING THEY SAID THEY WOULD TRADE IT OUT AND THEY WILL FIND SOMETHING COMPARABLE FOR ME I CHECKED IN IF NOT EVERY DAY IT WAS EVERY OTHER DAY FROM APRIL/MAY TO OCTOBER AND NO WORD BACK VERY DISAPPOINTED ABOUT THIS MATTER ALSO LOOKING OVER THE PAPERWORK WITH ANOTHER MITSUBISHI DEALERSHIP YESTERDAY AND LOOKING AT THE WAY THEY DID THE PAPERWORK AT THE DEALERSHIP I BOUGHT THE VEHICLE FROM CHARGED ME 20,000 DOLLARS MORE FOR THE CAR THEN WHAT I WAS SUPPOSED TO PAY FOR IT TOTAL AMOUNT THEY CHARGED ME FOR IT WAS 52,299.00 FROM WHAT WE UNDERSTAND FROM THE PAPERWORK AND IT SAYS I PUT DOWN 3816.75 AND NEVER PUT ANYTHING DOWN. THE OTHER DEALERSHIP I WENT TO TOLD ME THAT I'M 17,000 DOLLARS IN NEGATIVE EQUITY ON THE VEHICLE SO IT'S GOING TO BE HARD TO TRADE IT IN AND NOBODY WITH HELP ME WITH THIS ISSUE. THE DEALERSHIP I BOUGHT IT FROM TOLD ME IN THIS SALE THAT I WOULD HAVE POSITIVE EQUITY IN THE VEHICLE BECAUSE OF ALL OF THE REBATES BECAUSE IT WAS A 18 ROLLOVER AND MILITARY DISCOUNTS AND ETC. AND ALSO THE EQUITY IN THE TWO VEHICLES I TRADED IN WERE POSITIVE EQUITY. ON THE INVOICES THE ONLY TWO THEY WOULD GIVE ME SAY 2 HOODS AND BODY WORK NOTHING AT ALL ABOUT PAINT SEE ATTACHED INVOICES & DOCUMENTS

NHTSA complaint #11287539 — an unverified report by a vehicle owner.

at 10,330 miles Rome, NY

UNKNOWN OR OTHER

I PICKED UP THE CAR FROM THE BODY SHOP CODE ON DASHBOARD EV SYSTEM SERVICE REQUIRED NO GAS OR BATTERY SO WENT TO GAS STATION AND VEHICLE WOULDN'T GO INTO PARK WENT HOME CALLED MY WIFE AND HAD HER COME OUTSIDE SHE HAD TO PUT GAS IN. THEN DROVE TO THE DEALERSHIP I HAD MY WIFE GET OUT AND GO GET HELP SHE CAME OUT WITH A SALESMAN. HE SAW WHAT WAS GOING ON SO HE CALLED THE MANAGER AND ASKED HIM WHAT TO DO. HE TOLD HIM TO TAKE THE CAR AND GIVE ME A LOANER. THE ONLY WAY TO SWITCH WAS EMERGENCY BRAKE. WOULDN'T GO INTO PARK/NEUTRAL. WENT INSIDE ASKED MANAGER COME OUTSIDE AND SEE THE CAR AND HE SAID THAT DOESN'T MATTER TO ME, WHAT THE F*** DO I CARE ABOUT THAT IT HAS NOTHING TO DO WITH ME! SO I WENT BACK OUTSIDE THE SALESMAN DROVE INTO SERVICE GIVE LOANER. THE NEXT DAY THE SALESMAN TOLD ME NOTHING'S WRONG WITH THE CAR PICK IT UP. I HAVE VIDEOS OF THIS EVENT HAPPENING AND CORPORATE CLOSED MY CLAIM AND TOLD THE DEALERSHIP THERE IS NOTHING FOR THEM TO DO BECAUSE ITS FINE AND THE VIDEO FOOTAGE WAS NOT ENOUGH PROOF AND NOT TO DRIVE THE CAR. I REOPENED THE CLAIM, I WANTED TO TALK TO A HIGHER UP MEMBER OF MANAGEMENT, I ASKED CORPORATE IF I COULD KEEP THE LOANER UNTIL RESOLUTION AND THEY SAID YES. SO SERVICE SAID I HAVE TO HAVE THAT LOANER BACK THAT NIGHT I TOLD HIM WHAT THE LADY AT CORPORATE TOLD ME. HE SAID NO THEY DIDN'T I TOLD HIM TO CALL AND ASK TO PULL THE RECORDED CALL. THE NEXT MORNING I HAD A VA APPOINTMENT AT 10AM AND WAS SITTING IN THE WAITING ROOM AND GOT CALLED BY SERVICE I NEED THE CAR BY 12PM I TOLD HIM I WAS AT A DR. APPT. AN HOUR AWAY ED HIM NO WAY POSSIBLE I CAN GET IT TO HIM BY NOON ED HIM WHEN I GOT BACK WE CAN GET IT SQUARED AWAY HE SAID NOPE TELL ME THE ADDRESS YOU'RE AT AND I'LL COME GET IT I SAID ABSOLUTELY NOT I WILL BRING IT TO YOU WHEN I'M DONE WITH MY APPOINTMENT. THEY CALLED THE POLICE AND TOLD THEM I STOLE THE CAR RETURNED LOANER WAITING ON RESOLUTION.

NHTSA complaint #11287561 — an unverified report by a vehicle owner.

at 1,843 miles Rome, NY

EXTERIOR LIGHTING

I BOUGHT MY CAR IN MARCH OF 2019 AND AFTER MY FIRST CAR WASH I REALIZED THERE WAS A PAINT DEFECTS LITTLE DIVOTS DOWN TO THE PRIMER ALL OVER ON THE HOOD AND OTHER PLACES ON THE VEHICLE THE DEALERSHIP ATTEMPTED TO REPAINT VEHICLE PAINT DUE TO FACTORY DEFECT THREE TIMES TO A NON-MITSUBISHI BODY SHOP AND DEALERSHIP DID NOT INFORM MITSUBISHI CORPORATE ABOUT THIS MATTER INFORMED THE DEALERSHIP IN MAY I WAS NOT GOING TO EXCEPT THIS CAR BACK AND WOULD LIKE A NEW CAR BECAUSE I SHOULDN'T HAVE TO HAVE MY BRAND NEW CAR PAINTED BY SOMEONE AFTER A MONTH OR TWO OF OWNING THE VEHICLE AND ESPECIALLY THREE TIMES AND STILL NOTHING THEY SAID THEY WOULD TRADE IT OUT AND THEY WILL FIND SOMETHING COMPARABLE FOR ME I CHECKED IN IF NOT EVERY DAY IT WAS EVERY OTHER DAY FROM APRIL/MAY TO OCTOBER AND NO WORD BACK VERY DISAPPOINTED ABOUT THIS MATTER ALSO LOOKING OVER THE PAPERWORK WITH ANOTHER MITSUBISHI DEALERSHIP YESTERDAY AND LOOKING AT THE WAY THEY DID THE PAPERWORK AT THE DEALERSHIP I BOUGHT THE VEHICLE FROM CHARGED ME 20,000 DOLLARS MORE FOR THE CAR THEN WHAT I WAS SUPPOSED TO PAY FOR IT TOTAL AMOUNT THEY CHARGED ME FOR IT WAS 52,299.00 FROM WHAT WE UNDERSTAND FROM THE PAPERWORK AND IT SAYS I PUT DOWN 3816.75 AND NEVER PUT ANYTHING DOWN. THE OTHER DEALERSHIP I WENT TO TOLD ME THAT I'M 17,000 DOLLARS IN NEGATIVE EQUITY ON THE VEHICLE SO IT'S GOING TO BE HARD TO TRADE IT IN AND NOBODY WITH HELP ME WITH THIS ISSUE. THE DEALERSHIP I BOUGHT IT FROM TOLD ME IN THIS SALE THAT I WOULD HAVE POSITIVE EQUITY IN THE VEHICLE BECAUSE OF ALL OF THE REBATES BECAUSE IT WAS A 18 ROLLOVER AND MILITARY DISCOUNTS AND ETC. AND ALSO THE EQUITY IN THE TWO VEHICLES I TRADED IN WERE POSITIVE EQUITY. ON THE INVOICES THE ONLY TWO THEY WOULD GIVE ME SAY 2 HOODS AND BODY WORK NOTHING AT ALL ABOUT PAINT SEE ATTACHED INVOICES & DOCUMENTS

NHTSA complaint #11287539 — an unverified report by a vehicle owner.

at 1,843 miles Rome, NY

STRUCTURE:BODY

I BOUGHT MY CAR IN MARCH OF 2019 AND AFTER MY FIRST CAR WASH I REALIZED THERE WAS A PAINT DEFECTS LITTLE DIVOTS DOWN TO THE PRIMER ALL OVER ON THE HOOD AND OTHER PLACES ON THE VEHICLE THE DEALERSHIP ATTEMPTED TO REPAINT VEHICLE PAINT DUE TO FACTORY DEFECT THREE TIMES TO A NON-MITSUBISHI BODY SHOP AND DEALERSHIP DID NOT INFORM MITSUBISHI CORPORATE ABOUT THIS MATTER INFORMED THE DEALERSHIP IN MAY I WAS NOT GOING TO EXCEPT THIS CAR BACK AND WOULD LIKE A NEW CAR BECAUSE I SHOULDN'T HAVE TO HAVE MY BRAND NEW CAR PAINTED BY SOMEONE AFTER A MONTH OR TWO OF OWNING THE VEHICLE AND ESPECIALLY THREE TIMES AND STILL NOTHING THEY SAID THEY WOULD TRADE IT OUT AND THEY WILL FIND SOMETHING COMPARABLE FOR ME I CHECKED IN IF NOT EVERY DAY IT WAS EVERY OTHER DAY FROM APRIL/MAY TO OCTOBER AND NO WORD BACK VERY DISAPPOINTED ABOUT THIS MATTER ALSO LOOKING OVER THE PAPERWORK WITH ANOTHER MITSUBISHI DEALERSHIP YESTERDAY AND LOOKING AT THE WAY THEY DID THE PAPERWORK AT THE DEALERSHIP I BOUGHT THE VEHICLE FROM CHARGED ME 20,000 DOLLARS MORE FOR THE CAR THEN WHAT I WAS SUPPOSED TO PAY FOR IT TOTAL AMOUNT THEY CHARGED ME FOR IT WAS 52,299.00 FROM WHAT WE UNDERSTAND FROM THE PAPERWORK AND IT SAYS I PUT DOWN 3816.75 AND NEVER PUT ANYTHING DOWN. THE OTHER DEALERSHIP I WENT TO TOLD ME THAT I'M 17,000 DOLLARS IN NEGATIVE EQUITY ON THE VEHICLE SO IT'S GOING TO BE HARD TO TRADE IT IN AND NOBODY WITH HELP ME WITH THIS ISSUE. THE DEALERSHIP I BOUGHT IT FROM TOLD ME IN THIS SALE THAT I WOULD HAVE POSITIVE EQUITY IN THE VEHICLE BECAUSE OF ALL OF THE REBATES BECAUSE IT WAS A 18 ROLLOVER AND MILITARY DISCOUNTS AND ETC. AND ALSO THE EQUITY IN THE TWO VEHICLES I TRADED IN WERE POSITIVE EQUITY. ON THE INVOICES THE ONLY TWO THEY WOULD GIVE ME SAY 2 HOODS AND BODY WORK NOTHING AT ALL ABOUT PAINT SEE ATTACHED INVOICES & DOCUMENTS

NHTSA complaint #11287539 — an unverified report by a vehicle owner.

at 10,328 miles Rome, NY Crash

ELECTRICAL SYSTEM

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 10,330 miles Rome, NY

ELECTRICAL SYSTEM

I PICKED UP THE CAR FROM THE BODY SHOP CODE ON DASHBOARD EV SYSTEM SERVICE REQUIRED NO GAS OR BATTERY SO WENT TO GAS STATION AND VEHICLE WOULDN'T GO INTO PARK WENT HOME CALLED MY WIFE AND HAD HER COME OUTSIDE SHE HAD TO PUT GAS IN. THEN DROVE TO THE DEALERSHIP I HAD MY WIFE GET OUT AND GO GET HELP SHE CAME OUT WITH A SALESMAN. HE SAW WHAT WAS GOING ON SO HE CALLED THE MANAGER AND ASKED HIM WHAT TO DO. HE TOLD HIM TO TAKE THE CAR AND GIVE ME A LOANER. THE ONLY WAY TO SWITCH WAS EMERGENCY BRAKE. WOULDN'T GO INTO PARK/NEUTRAL. WENT INSIDE ASKED MANAGER COME OUTSIDE AND SEE THE CAR AND HE SAID THAT DOESN'T MATTER TO ME, WHAT THE F*** DO I CARE ABOUT THAT IT HAS NOTHING TO DO WITH ME! SO I WENT BACK OUTSIDE THE SALESMAN DROVE INTO SERVICE GIVE LOANER. THE NEXT DAY THE SALESMAN TOLD ME NOTHING'S WRONG WITH THE CAR PICK IT UP. I HAVE VIDEOS OF THIS EVENT HAPPENING AND CORPORATE CLOSED MY CLAIM AND TOLD THE DEALERSHIP THERE IS NOTHING FOR THEM TO DO BECAUSE ITS FINE AND THE VIDEO FOOTAGE WAS NOT ENOUGH PROOF AND NOT TO DRIVE THE CAR. I REOPENED THE CLAIM, I WANTED TO TALK TO A HIGHER UP MEMBER OF MANAGEMENT, I ASKED CORPORATE IF I COULD KEEP THE LOANER UNTIL RESOLUTION AND THEY SAID YES. SO SERVICE SAID I HAVE TO HAVE THAT LOANER BACK THAT NIGHT I TOLD HIM WHAT THE LADY AT CORPORATE TOLD ME. HE SAID NO THEY DIDN'T I TOLD HIM TO CALL AND ASK TO PULL THE RECORDED CALL. THE NEXT MORNING I HAD A VA APPOINTMENT AT 10AM AND WAS SITTING IN THE WAITING ROOM AND GOT CALLED BY SERVICE I NEED THE CAR BY 12PM I TOLD HIM I WAS AT A DR. APPT. AN HOUR AWAY ED HIM NO WAY POSSIBLE I CAN GET IT TO HIM BY NOON ED HIM WHEN I GOT BACK WE CAN GET IT SQUARED AWAY HE SAID NOPE TELL ME THE ADDRESS YOU'RE AT AND I'LL COME GET IT I SAID ABSOLUTELY NOT I WILL BRING IT TO YOU WHEN I'M DONE WITH MY APPOINTMENT. THEY CALLED THE POLICE AND TOLD THEM I STOLE THE CAR RETURNED LOANER WAITING ON RESOLUTION.

NHTSA complaint #11287561 — an unverified report by a vehicle owner.

at 10,328 miles Rome, NY Crash

ELECTRONIC STABILITY CONTROL (ESC)

STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.

NHTSA complaint #11287508 — an unverified report by a vehicle owner.

at 13,000 miles Wilmington, MA

SEATS

TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER PHEV. WHILE DRIVING AT LOW SPEEDS, THE FRONT PARKING SENSORS ERRONEOUSLY ACTIVATED AND A BEEPING SOUND WAS HEARD ALTHOUGH NO OBJECTS WERE PRESENT IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CORNER STONE MITSUBISHI (580 MAIN ST, WILMINGTON, MA) WHERE THE FRONT PARKING SENSOR WAS REPLACED, BUT THE FAILURE CONTINUED. ALSO, WHILE DRIVING, THE FRONT DRIVER AND PASSENGER SEATS WERE VERY LOOSE AND MOVED WHEN BRAKING AND ACCELERATING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,000.

NHTSA complaint #11255931 — an unverified report by a vehicle owner.

at 13,000 miles Wilmington, MA

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER PHEV. WHILE DRIVING AT LOW SPEEDS, THE FRONT PARKING SENSORS ERRONEOUSLY ACTIVATED AND A BEEPING SOUND WAS HEARD ALTHOUGH NO OBJECTS WERE PRESENT IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CORNER STONE MITSUBISHI (580 MAIN ST, WILMINGTON, MA) WHERE THE FRONT PARKING SENSOR WAS REPLACED, BUT THE FAILURE CONTINUED. ALSO, WHILE DRIVING, THE FRONT DRIVER AND PASSENGER SEATS WERE VERY LOOSE AND MOVED WHEN BRAKING AND ACCELERATING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,000.

NHTSA complaint #11255931 — an unverified report by a vehicle owner.

at 8,600 miles Sunnyvale, CA

VEHICLE SPEED CONTROL

THE FORWARD COLLISION MITIGATION SYSTEM ACTIVATED BRAKING WHEN A MOTORCYCLIST PASSED BETWEEN LANES ON THE HIGHWAY. I WAS TRAVELING ABOUT 45 MPH IN MEDIUM TRAFFIC. THE MOTORCYCLIST PASSED ON MY LEFT AND BRAKES WERE APPLIED BY THE CAR WHEN THE MOTORCYCLIST WAS APPROXIMATELY 20-25FT IN FRONT OF ME.

NHTSA complaint #11218316 — an unverified report by a vehicle owner.

at 8,600 miles Sunnyvale, CA

SERVICE BRAKES

THE FORWARD COLLISION MITIGATION SYSTEM ACTIVATED BRAKING WHEN A MOTORCYCLIST PASSED BETWEEN LANES ON THE HIGHWAY. I WAS TRAVELING ABOUT 45 MPH IN MEDIUM TRAFFIC. THE MOTORCYCLIST PASSED ON MY LEFT AND BRAKES WERE APPLIED BY THE CAR WHEN THE MOTORCYCLIST WAS APPROXIMATELY 20-25FT IN FRONT OF ME.

NHTSA complaint #11218316 — an unverified report by a vehicle owner.

at 1,600 miles Kimbolton, OH

VEHICLE SPEED CONTROL

PUT CAR IN DRIVE TOOK OFF ON IT'S OWN WENT UP TO 40 MPH AND STAYED THERE SHOUT IT DOWN AND RESTARTED RAN OK REST OF THE DAY. NEXT MORNING DID SAME THING. I DID THE SOMETHING I DID THE DAY BEFOR. CALLED SERVICE AND MITSUBISHI USA BOTH SAID BRING IT TO THE SERVICE DEPARTMENT SO I STARTED UP THE ROAD AND ON THE INTERSTATE I PUT IT IN CRUISE CONTROL. THERE WASN'T ANYONE IN FRONT OF ME AND THE BRAKES SLAMMED ON. GOOD THING NO ONE WAS BEHIND ME .SO I TOOK IT OUT OF CRUISE CONTROL DROVE ON UP THE ROAD AND THE WIPERS CAME ON IT WASNT RAINING. JUST GOT IT BACK AND THEY DIDN'T DO ANYTHING TO IT. SAID COULDN'T GET IT TO DUPLICATE WHAT I SAID IT DID. SO GUESS I'M THERE TEST DUMMY FOR THIS CAR

NHTSA complaint #11203437 — an unverified report by a vehicle owner.

at 1,600 miles Kimbolton, OH

SERVICE BRAKES

PUT CAR IN DRIVE TOOK OFF ON IT'S OWN WENT UP TO 40 MPH AND STAYED THERE SHOUT IT DOWN AND RESTARTED RAN OK REST OF THE DAY. NEXT MORNING DID SAME THING. I DID THE SOMETHING I DID THE DAY BEFOR. CALLED SERVICE AND MITSUBISHI USA BOTH SAID BRING IT TO THE SERVICE DEPARTMENT SO I STARTED UP THE ROAD AND ON THE INTERSTATE I PUT IT IN CRUISE CONTROL. THERE WASN'T ANYONE IN FRONT OF ME AND THE BRAKES SLAMMED ON. GOOD THING NO ONE WAS BEHIND ME .SO I TOOK IT OUT OF CRUISE CONTROL DROVE ON UP THE ROAD AND THE WIPERS CAME ON IT WASNT RAINING. JUST GOT IT BACK AND THEY DIDN'T DO ANYTHING TO IT. SAID COULDN'T GET IT TO DUPLICATE WHAT I SAID IT DID. SO GUESS I'M THERE TEST DUMMY FOR THIS CAR

NHTSA complaint #11203437 — an unverified report by a vehicle owner.

at 1,600 miles Kimbolton, OH

VISIBILITY/WIPER

PUT CAR IN DRIVE TOOK OFF ON IT'S OWN WENT UP TO 40 MPH AND STAYED THERE SHOUT IT DOWN AND RESTARTED RAN OK REST OF THE DAY. NEXT MORNING DID SAME THING. I DID THE SOMETHING I DID THE DAY BEFOR. CALLED SERVICE AND MITSUBISHI USA BOTH SAID BRING IT TO THE SERVICE DEPARTMENT SO I STARTED UP THE ROAD AND ON THE INTERSTATE I PUT IT IN CRUISE CONTROL. THERE WASN'T ANYONE IN FRONT OF ME AND THE BRAKES SLAMMED ON. GOOD THING NO ONE WAS BEHIND ME .SO I TOOK IT OUT OF CRUISE CONTROL DROVE ON UP THE ROAD AND THE WIPERS CAME ON IT WASNT RAINING. JUST GOT IT BACK AND THEY DIDN'T DO ANYTHING TO IT. SAID COULDN'T GET IT TO DUPLICATE WHAT I SAID IT DID. SO GUESS I'M THERE TEST DUMMY FOR THIS CAR

NHTSA complaint #11203437 — an unverified report by a vehicle owner.

at 3,547 miles KEY West, FL

POWER TRAIN

STARTED VEHICLE AND IMMEDIATELY GOT MULTIPLE WARNINGS INCLUDING THE SERVICE ENGINE SOON LIGHT. WHEN I TRIED TO DRIVE THE CAR, IT HAD ALMOST NO ACCELERATION. IT WOULD NOT START THE GAS ENGINE AND THE REGENERATIVE BRAKING WAS DISABLED. THE RBS AND ACC WARNINGS WERE DUE TO THE SYSTEMS BEING DISABLED BECAUSE THE HYBRID SYSTEM WAS NON FUNCTIONAL. IT WAS ALL ON ELECTRIC BUT AT A SEVERELY REDUCED POWER LEVEL. I TRIED TO TURN OFF AND TURN ON THE CAR A FEW TIMES BUT THERE WAS NO CHANGE. I DECIDED TO TRY TO PLUG THE CAR INTO THE CHARGER FOR A MINUTE TO SEE IF THAT WOULD RESET IT, AND IT SEEMED TO HELP. THE CAR OPERATED NORMALLY BUT THE SERVICE ENGINE SOON LIGHT STAYED ON. I PULLED CODES AND GOT P0AA9 WHICH POINTS TO A FAILURE OF THE BATTERY VOLTAGE ISOLATION SENSOR INSIDE THE BATTERY CONTROL MODULE. I CALLED THE DEALER AND THEY TOLD ME NOT TO DRIVE THE CAR AND THEY TOWED IT TO THE DEALERSHIP (150 MILES AWAY.) THEY HAD TO REFLASH THE COMPUTER ANYHOW DUE TO 2 RECALLS AND THEY SAID THAT WAS WHAT TRIGGERED THE FAULT. THEY NEVER DID FIND A CAUSE BUT I DID NOTICE SOMEONE ELSE POSTED HERE THAT THEY WERE TOLD "THAT USUALLY DOESN'T HAPPEN THAT EARLY." MY CAR IS 8 MONTHS OLD WITH 3500 MILES ON IT.

NHTSA complaint #11197057 — an unverified report by a vehicle owner.

at 3,547 miles KEY West, FL

ELECTRICAL SYSTEM

STARTED VEHICLE AND IMMEDIATELY GOT MULTIPLE WARNINGS INCLUDING THE SERVICE ENGINE SOON LIGHT. WHEN I TRIED TO DRIVE THE CAR, IT HAD ALMOST NO ACCELERATION. IT WOULD NOT START THE GAS ENGINE AND THE REGENERATIVE BRAKING WAS DISABLED. THE RBS AND ACC WARNINGS WERE DUE TO THE SYSTEMS BEING DISABLED BECAUSE THE HYBRID SYSTEM WAS NON FUNCTIONAL. IT WAS ALL ON ELECTRIC BUT AT A SEVERELY REDUCED POWER LEVEL. I TRIED TO TURN OFF AND TURN ON THE CAR A FEW TIMES BUT THERE WAS NO CHANGE. I DECIDED TO TRY TO PLUG THE CAR INTO THE CHARGER FOR A MINUTE TO SEE IF THAT WOULD RESET IT, AND IT SEEMED TO HELP. THE CAR OPERATED NORMALLY BUT THE SERVICE ENGINE SOON LIGHT STAYED ON. I PULLED CODES AND GOT P0AA9 WHICH POINTS TO A FAILURE OF THE BATTERY VOLTAGE ISOLATION SENSOR INSIDE THE BATTERY CONTROL MODULE. I CALLED THE DEALER AND THEY TOLD ME NOT TO DRIVE THE CAR AND THEY TOWED IT TO THE DEALERSHIP (150 MILES AWAY.) THEY HAD TO REFLASH THE COMPUTER ANYHOW DUE TO 2 RECALLS AND THEY SAID THAT WAS WHAT TRIGGERED THE FAULT. THEY NEVER DID FIND A CAUSE BUT I DID NOTICE SOMEONE ELSE POSTED HERE THAT THEY WERE TOLD "THAT USUALLY DOESN'T HAPPEN THAT EARLY." MY CAR IS 8 MONTHS OLD WITH 3500 MILES ON IT.

NHTSA complaint #11197057 — an unverified report by a vehicle owner.

at 3,547 miles KEY West, FL

ENGINE

STARTED VEHICLE AND IMMEDIATELY GOT MULTIPLE WARNINGS INCLUDING THE SERVICE ENGINE SOON LIGHT. WHEN I TRIED TO DRIVE THE CAR, IT HAD ALMOST NO ACCELERATION. IT WOULD NOT START THE GAS ENGINE AND THE REGENERATIVE BRAKING WAS DISABLED. THE RBS AND ACC WARNINGS WERE DUE TO THE SYSTEMS BEING DISABLED BECAUSE THE HYBRID SYSTEM WAS NON FUNCTIONAL. IT WAS ALL ON ELECTRIC BUT AT A SEVERELY REDUCED POWER LEVEL. I TRIED TO TURN OFF AND TURN ON THE CAR A FEW TIMES BUT THERE WAS NO CHANGE. I DECIDED TO TRY TO PLUG THE CAR INTO THE CHARGER FOR A MINUTE TO SEE IF THAT WOULD RESET IT, AND IT SEEMED TO HELP. THE CAR OPERATED NORMALLY BUT THE SERVICE ENGINE SOON LIGHT STAYED ON. I PULLED CODES AND GOT P0AA9 WHICH POINTS TO A FAILURE OF THE BATTERY VOLTAGE ISOLATION SENSOR INSIDE THE BATTERY CONTROL MODULE. I CALLED THE DEALER AND THEY TOLD ME NOT TO DRIVE THE CAR AND THEY TOWED IT TO THE DEALERSHIP (150 MILES AWAY.) THEY HAD TO REFLASH THE COMPUTER ANYHOW DUE TO 2 RECALLS AND THEY SAID THAT WAS WHAT TRIGGERED THE FAULT. THEY NEVER DID FIND A CAUSE BUT I DID NOTICE SOMEONE ELSE POSTED HERE THAT THEY WERE TOLD "THAT USUALLY DOESN'T HAPPEN THAT EARLY." MY CAR IS 8 MONTHS OLD WITH 3500 MILES ON IT.

NHTSA complaint #11197057 — an unverified report by a vehicle owner.

at 35,000 miles Manchester, PA Fire

POWER TRAIN

THE CHARGER SUPPLIED BY MITSUBISHI MELTED DURING NORMAL CHARGING. MITSUBISHI HAS STATED THAT THE CORD IS NOT DEFECTIVE AND WILL NOT COVER THE COST OF REPLACEMENT NOR ARE THEY INTERESTED ON THE POSSIBILITY OF AN ELECTRICAL FIRE CAUSED BY THE LOOSE PLUG TERMINAL AND HOT SPOT.

NHTSA complaint #11166055 — an unverified report by a vehicle owner.

at 35,000 miles Manchester, PA Fire

FUEL/PROPULSION SYSTEM

THE CHARGER SUPPLIED BY MITSUBISHI MELTED DURING NORMAL CHARGING. MITSUBISHI HAS STATED THAT THE CORD IS NOT DEFECTIVE AND WILL NOT COVER THE COST OF REPLACEMENT NOR ARE THEY INTERESTED ON THE POSSIBILITY OF AN ELECTRICAL FIRE CAUSED BY THE LOOSE PLUG TERMINAL AND HOT SPOT.

NHTSA complaint #11166055 — an unverified report by a vehicle owner.