2010 Nissan Altima transmission problems

POWER TRAIN

I am having problems with my ECU malfunctioning which is causing my catalytic converter my exhaust manifold and my O2 sensors to malfunction. I'm having all the same issues as the recall campaign reference number NTB 12-040 d

NHTSA complaint #11668297 — an unverified report by a vehicle owner.

POWER TRAIN

At some point on the highway the car throttles down to less than 60 mph. Mashing the gas pedal to the floor results in nothing happening. This causes a dangerous road situation with the slower speed, but the worst part is when it suddenly begins to accelerate again, potentially hitting the car in front of you unexpectedly. No mechanic can reproduce the effect as it only takes place after driving on the highway for an hour or so.

NHTSA complaint #11535771 — an unverified report by a vehicle owner.

POWER TRAIN

My name is [XXX] and I can be reached at [XXX]...The dashboard has many cracks on it and it looks like it's melting too by the sun rays. It's very sticky when you touch it too. Vehicle tends to slow down a lot when I am driving as if I am about to get transmission problems soon. I see many people who already complained this transmission issue. My car has about 130,646 miles on it. The passenger air bag is consistently on and I hope it won't deploy on its own. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11528871 — an unverified report by a vehicle owner.

POWER TRAIN

Ever since i got the car in May of 2022 I have had problems with my transmission, engine and problems with excessive oil leaking. I’ve tried to get it fixed. None of the repairs have fixed my car even with my warranty and I’m still having problems with it. I have also needed to get a valve cover replacement and many repairs to my engine. My dashboard also has difficulties working and turning on. Sometimes my brakes are faulty and require changes frequently. I also have no seatbelts in my backseat

NHTSA complaint #11528114 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2010 Nissan Altima. The contact stated while driving approximately 70 MPH, the vehicle independently decelerated without warning. The contact pulled over and had the vehicle towed to a local mechanic. The vehicle was then towed to a different local mechanic where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired. The contact stated there was no warning light illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.

NHTSA complaint #11442151 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 NISSAN ALTIMA. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TRANSMISSION FAILED TO OPERATE AS DESIGNED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY. THERE WAS NO WARNING LIGHT ILLUMINATED THE CONTACT WAS UNABLE TO MOVE THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,324.

NHTSA complaint #11400316 — an unverified report by a vehicle owner.

POWER TRAIN

I DROVE MY CAR THE DAY BEFORE IT WAS FINE. I CAME OUT TO MY CAR A 2010 ALTIMA 3.5 SR I HAD A CHECK ENGINE LIGHT . I PRECISELY PRECEDED TO DRIVE MY CAR BECAUSE I HAD TO GO TO WORK. MY CAR WOULD NOT MOVE OVER 20 MPH. CAR INTERMEDIATELY STARTED OVERHEATED AND DIED . I HAD TO HAVE IT TOWED TO A LOCAL INFINITI DEALER BECAUSE THE CAR WAS INOPERABLE, THE PROBLEM WAS FOUND THAT NISSAN HAD A RECALL ON THE CAR BUT THE 1ST OWNER NEVER FIXED IT. THE PROBLEM WAS A STEP MOTOR , THE CAR HAD NO POWER , NOW AFTER PAYING 3K FOR A NEW RADIATOR THE CHECK ENGINE LIGHT DATES BACK TO A RECALL YEARS BACK NISSAN HAD. THIS IS UNSAFE . I COULD'VE LOST MY LIFE . I STILL HAVE A LEAN ON MY VEHICLE IT HAS WORN CONTROL ARMS , AND CVT ISSUES GALORE IF THIS IS NOT FIXED SOMEONE WILL BE KILLED I PROMISE YOU . TOTALED OVER 8K IN REPAIRS SHAME ON NISSAN AND COMMON FUCCIN SAFETY BRO !!!!!! TOTAL JUNK AND UNSAFE AND IS INOPERABLE AND STILL ISN'T PAID OFF WHOOO HOOO JUST KILL US ALL NISSAN !!!!

NHTSA complaint #11386344 — an unverified report by a vehicle owner.

POWER TRAIN

ERROR CODES THROUGH SENSOR WARNINGS, I REPLACE ONE SENSOR NOW ANOTHER SENSOR ERROR. I'M ABOUT 1000.00 IN REPLACING ELECTRICIAL ISSUES AND MECHANIC SAYS THE CAR IS HAVING ELECTRICAL ISSUES AND HE CAN'T FIGURE IT OUT. CAR WON'T RUN LONGER THAN 30 MINS. REPLACED CRANK SHAFT SENSOR AND APP SENSOR.

NHTSA complaint #11384184 — an unverified report by a vehicle owner.

POWER TRAIN

MY CAR LOSES POWER ON THE FREEWAY AND IT IS EXTREMELY DANGEROUS. I TYPICALLY DRIVE ON NORTH DALLAS TOLLWAY IN DFW AREA AND THE OTHER DAY I HAD TO EXIT BECAUSE ALL OF A SUDDEN THE CAR LOST POWER AFTER DRIVING ON FREEWAY FOR 60 MILES. THIS HAS BEEN AN ONGOING INTERMITTENT ISSUE SINCE DAY ONE. I FOUND ONLINE THAT NISSAN IS AWARE OF THE ISSUE BUT REFUSED TO REPAIR.

NHTSA complaint #11350572 — an unverified report by a vehicle owner.

POWER TRAIN

AFTER BUYING THE CAR IN LATE 2019, IT CAME TO MY ATTENTION THAT THE CVT TRANSMISSION WAS FAULTY. I LATER FOUND THAT THE YEAR, MODEL, AND MAKE OF MY VEHICLE WAS INCLUDED IN A RECALL OF THE CVT TRANSMISSIONS, AMONG OTHER SAFTEY ISSUES. AFTER HAVING THE VEHICLE INSPECTED BY THREE DIFFERENT SHOPS, THE CONCLUSION WAS MADE THAT IT WAS INDEED THE CVT TRANSMISSION AND STEPPER MOTOR CAUSING THE PROBLEMS. UPON FURTHER EXAMINATION, IT WAS FOUND THAT MY VEHICLE HAS NOT HAD A RECALL REPLACEMENT OF THE FAULTY PARTS AS OF YET. THE CAR HAS ONLY 96K MILES ON IT. WHEN THE ISSUE ARISES, THE TRANSMISSION GOES INTO A "SAFE" MODE. THIS MODE CREATES A THROTTLE PROBLEM AS THE VEHICLE CANNOT TRAVEL FASTER THAN 40 MPH WITHOUT A HIGH PITCH WIND UP SOUND AND A CUT IN POWER OF ALMOST 50%.

NHTSA complaint #11340766 — an unverified report by a vehicle owner.

POWER TRAIN

SEAT SLID OFF THE BRACKET .. PASSENGER AIR BAG NEVER WAS ON AND THE TRANS SOMETIME WOULD NOT SHIFED WHEN IT SHOULD ..

NHTSA complaint #11318049 — an unverified report by a vehicle owner.

POWER TRAIN

TL* THE CONTACT OWNS A 2010 NISSAN ALTIMA. WHILE DRIVING 35 MPH, THE VEHICLE STARTED TO JERK AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL CONSUMPTION FRACTURED AND WAS LEAKING INTO THE ENGINE. ALSO, THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.

NHTSA complaint #11278860 — an unverified report by a vehicle owner.

POWER TRAIN

CAT TRANSMISSION GOING OUT

NHTSA complaint #11232167 — an unverified report by a vehicle owner.

POWER TRAIN

TRANSMISSION SKIPPING

NHTSA complaint #11232170 — an unverified report by a vehicle owner.

POWER TRAIN

MY CAR HESITATES TO PULL OUT UNTIL OVER 20 MPH I HAVE THE CVT TRANSMISSION WHICH IS THROWING A CODE I BOUGHT THIS CAR FROM A CAR LOT!

NHTSA complaint #11229969 — an unverified report by a vehicle owner.

POWER TRAIN

MY STRUTS BEGINNING TO SOUND HORRIBLE. I WAS TRAVELING AND AS I WOULD SPEED UP THE RPMS WOULD GO HIGHER MAKING A WHISTLING NOISE. SERVICE ENGINE LIGHT CAME ON. I WENT HAD IT PUT ON A COMPUTER AND IT'S SAID TRANSMISSION AND TORQUE CONVERTER CLUTCH SOLENOID.

NHTSA complaint #11221861 — an unverified report by a vehicle owner.

POWER TRAIN

THE VERY FIRST ISSUE WAS VEHICLE SHUT DOWN ON ITS OWN WHILE IN AIRPORT TRAFFIC. IT RESTARTED RIGHT AWAY BUT CUTS OFF IMMEDIATELY YOU PUT IT IN DRIVE OR REVERSE. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED AND DROVE FINE FOR A FEW DAYS AND THE ISSUE STARTED AGAIN. WHEN I TOOK IT TO GET CHECKED OUT THE PROBLEM REFUSED TO REPLICATE. THE CURRENT ISSUE NOW IS THAT THE RPM JUMPS UP AND DOWN WHILE DRIVING CAUSING THE ENGINE TO REV UP WHILE VEHICLE DE-ACCELERATES ON ITS OWN. VEHICLE SOMETIMES RUNS LIKE THE EMERGENCY BRAKE IS ENGAGED. WHEN YOU PUT IT IN DRIVE OR REVERSE IT TAKES A FEW SECONDS TO ENGAGE THE GEAR.

NHTSA complaint #11162408 — an unverified report by a vehicle owner.

POWER TRAIN

VEHICLE WILL NOT GO PAST 60 MPH, THEN WITHIN 24 HOURS WOULD NOT GO PAST 40 MPH, WITHIN 24 MORE HOURS, VEHICLE WILL NOT ACCELERATE OVER 20 MPH AND HAS EXTREME POWER LOSS. WAS EVALUATED BY TRANSMISSION SHOP WHO CONFIRMED THE TRANSMISSION IS FAILING.

NHTSA complaint #11151613 — an unverified report by a vehicle owner.

POWER TRAIN

WHEN ACCELERATING FROM 20MPH TO 40MPH THE RPMS INCREASE TO 3RPM AND THE TRANSMISSION HESITATES TO CHANGE THE GEAR. IT SEEMS TO BE AN ISSUE WITH THE TCM (TRANSMISSION CONTROL MODULE). I BOUGHT MY CAR BRAND NEW IN 2010. IT HAS 220,000 MILES ON IT. I DID SOME RESEARCH ONLINE AND SAW THIS US A KNOWN ISSUE WITH THE CAR. NISSAN ALSO SENT OUT A BULLETIN NTB10-121B. THEY SHOULD RECALL THESE CARS AND FIX THE ISSUE AT THEIR COST. ATTACHED IS THE PDF OF THE BULLETIN.

NHTSA complaint #11143642 — an unverified report by a vehicle owner.

POWER TRAIN

DRIVING ON I95 FROM GATLINBURG MY CAR STARTED MAKE A HORRIBLE WHINING NOISIE, SHUCK IT'S HAS DONE BEFORE JUST NOT THIS BAD, IT HAS BEFORE BUT I DIDN'T THINK MUCH OF IT AND JUST STOPPED AND LET IT SIT AND IT STOPPED . NOW IT HAPPENS EVERYTTIME I GET IN THE CAR. OR THAT I HAVE TO BEG IT GO WHEN IT'S IN GEAR, WHEN I PULL OUT I'D DOESN'T GO. I'VE NOTICE IF I SLAM IT FROM TO PARK FORCEFULLY TO DRIVE IT SEEMS TO WORK FINE UNTIL THE WHINING AND JERKING START. I KNOW THIS IS A TRANNY ISSUE AND I I KNOW IT'S WARRANTY RORB10 YRS OR 120000 MILES I'M AT 102! AND I CAN'T DRIVE THIS CAR PLEASE HELP!!!

NHTSA complaint #11119522 — an unverified report by a vehicle owner.

POWER TRAIN

TAKATA RECALL WHILE DRIVING ON THE HIGHWAY IN TRAFFIC THE VEHICLE STARTED TO SHUTTER AND WITH NO WHERE SAFE TO PULL OVER CONTINUED DOWN THE ROAD. THE VEHICLE TOOK SO LONG TO GET UP TO SPEED I THOUGHT SOMETHING TERRIBLE WAS GOING TO HAPPENED. WHEN I GOT TO A SAFE PLACE I PULLED OVER. I TURNED THE CAR OFF AND WAITED. I RESTARTED THE CAR AND DECIDED TO TRY AGAIN AND IMMEDIATELY IT STARTED SHUTTERING AND NO POWER I INSTANTLY PULLED OVER CALL MY HUSBAND AND THEN CALLED A TOWING SERVICE. I'VE READ SINCE THIS HAPPENED ITS MORE COMMON AND DANGEROUS THAN I EVER IMAGINED..

NHTSA complaint #11119270 — an unverified report by a vehicle owner.

POWER TRAIN

PROBLEM: ACCELERATING ON HIGHWAY AND CAR WOULD NOT SWITCH INTO HIGHER GEAR PREVENTING CAR FROM GOING MORE THAN 20 MPH ON A 75 MPH HIGHWAY. NISSAN TECHNICIAN DIAGNOSED THAT THE PROBLEM WAS THE CVT TRANSMISSION AND THE REPAIRS WOULD HAVE BEEN COVERED 100% UNDER THE WARRANTEE EXTENSION IF THE CAR HAD BEEN WITHIN THE 120,000 LIMIT. OUR CAR WAS JUST 8% OVER THAT LIMIT BUT NISSAN'S CONSUMER AFFAIRS DEPARTMENT WOULD NOT HELP IN ANY WAY. THE REPRESENTATIVE SAID NISSAN ACKNOWLEDGED THE PROBLEM WITH THE TRANSMISSIONS AND DOUBLED THE WARRANTEE BUT THAT WAS ALL THEY WERE GOING TO DO. THE SAME PROBLEMS THAT ARE CAUSING THESE CVT TRANSMISSIONS TO FAIL AT 120,000 MILES ARE CAUSING THEM TO FAIL AT 131,000 MILES IN MY CASE. NISSAN SHOULD BE HELD ACCOUNTABLE FOR REPAIRING THE DEFECTIVE TRANSMISSIONS. I AM NOT CERTAIN WHY A RECALL HAS NOT BEEN MANDATED. THIS IS A DOCUMENTED AND ACKNOWLEDGED PROBLEM AND IT IS A SAFETY CONCERN TO LOSE POWER WHILE DRIVING.

NHTSA complaint #11090379 — an unverified report by a vehicle owner.

POWER TRAIN

CVT TRANSMISSION COMPLETELY GAVE OUT TODAY ON THE HIGHWAY AND ALMOST CAUSED A TERRIBLE ACCIDENT. MY CAR WAS GOING 65 ONE MINUTE AND THEN LOST COMPLETE POWER. STARTED SEARCHING ONLINE FOR MORE INFO ONLY TO FIND HUNDREDS OF OTHER OWNERS WITH SIMILAR COMPLAINTS FROM ALL MODELS AND YEARS FROM 2007 TO 2016! MY VEHICLE IS INCLUDED IN A SPECIAL WARRANTY ISSUED BY NISSAN BECAUSE THEY ARE AWARE OF THIS ISSUE BUT IT'S ONLY VALID UNDER 120K MILES. NOW I HAVE NO CAR, NO MONEY TO FIX THIS ONE OR BUY ANOTHER. THE UNRELIABILITY HAS RUINED MY LIFE AND I DON'T KNOW HOW I'M GOING TO GET BY. SADLY, THE FEAR OF WHAT I'M GOING TO DO WITH MY FUTURE IS ONLY SECOND TO THE FEAR I FELT THIS MORNING WHEN THE CAR I'VE POURED A LOT OF MONEY INTO AND TAKE TREMENDOUS CARE OF ALMOST GOT ME KILLED. NO DASH LIGHTS. NO WARNING. NO PREVIOUS KNOWLEDGE OF THIS VERY SERIOUS PROBLEM. FINE ONE DAY, COMPLETELY UNDRIVABLE THE NEXT. I WAS ON 83 NORTH IN MD AND ALMOST GOT REAR ENDED BY A SEMI DOING 70+ MPH IN THE LEFT LANE.

NHTSA complaint #11084589 — an unverified report by a vehicle owner.

POWER TRAIN

WHEN I DRIVE IT VERY FAR, IT SLOWS DOWN AND WON'T GO FASTER THAN ABOUT 50MPH. I HAVE TO PULL OVER AND LET IT COOL OFF BEFORE IT WILL GO FASTER.

NHTSA complaint #11012405 — an unverified report by a vehicle owner.

POWER TRAIN

ONE DAY ON THE FREEWAY THE CARS RPMS WAD GOING UP AND DOWN WITHOUT ME PRESSING OR TAKING MY FOOT OFF THE PEDAL. I WAS DRIVING 75 MPH. THAT WAS I NOTICED FIRST. THE A COUPLE DAYS LATER CAR WAS SHIFTING HARD INTO REVERSE. I WENT AND GOT A TRANSMISSION FLUSH. TWO DAYS LATER THE CAR WOULDNT MOVE. I PUT MY FOOT ON THE PEDAL AND THE CAR WONT MOVE. MY SLIP LIGHT AND CHECK ENGINE LIGHT ARE ON NOW. CAR GAVE ME A CODE OF PO725 ENGINE SPEED SENSOR INPUT CIRCUIT MALFUNCTION. I HAVE REPLACED IT AND THE CAR STILL WONT MOVE.

NHTSA complaint #10984150 — an unverified report by a vehicle owner.

POWER TRAIN

THIS IS A HUGE SAFETY DEFECT. I WAS DRIVING ON THE HIGHWAY, GOING ABOUT 65/70 MPH. I HAD TO BREAK, DUE TO TRAFFIC. I PRESSED ON THE GAS, IT WENT ALL THE WAY TO THE GROUND, THE CAR DIDN'T ACCELERATE AT ALL. I RELEASED THE GAS AND PRESSED AGAIN...STILL THE SAME THING. THIS IS IN THE MIDDLE OF VERY FAST MOVING TRAFFIC. I HAD TO PUT MY HAZARDS ON, AS THE CAR CONTINUED TO SLOW DOWN... THEN SUDDENLY AS I WAS RELEASING MY FOOT FROM THE GAS...IT FORCEFULLY ACCELERATED CAUSING ME TO SLAM ON THE BREAKS, TO KEEP ME FROM HITTING THE CAR IN FROM OF ME. I HAD TO CAREFULLY COAST MY WAY TO THE RIGHT SIDE OF THE ROAD, AS I WAS IN THE FAST LANE CLOSEST TO THE MEDIAN. IT STILL WOULDN'T COMPLETELY ACCELERATE, IT KIND OF SCOOTED OVER THE SIDE OF THE ROAD. I TURNED THE CAR OFF, WAITED FOR ABOUT 2 MINUTES AND ATTEMPTED TO START THE CAR AND IT WOULD NOT START. AFTER ABOUT 3 TRIES IT STARTED, AND I COULD DRIVE THE CAR BACK TO MY HOUSE, AND THE CAR CONTINUED TO REPLICATE THE SAME ISSUE. I HAVEN'T DRIVEN THE CAR SINCE. IT'S SITTING IN MY DRIVEWAY. I'M AFRAID TO DRIVE IT, AND AT THE PRESENT MOMENT, DON'T HAVE THE MEANS TO GET IT TOWED ANYWHERE TO BE LOOKED AT. IT'S SUCH A SHAME THAT AS SOON AS YOU PAY A CAR OFF, AND YOU ARE NO LONGER COVERED UNDER THE WARRANTY, THAT YOU START TO HAVE MAJOR PROBLEMS. I BOUGHT A NISSAN, BECAUSE THEY WERE KNOWN FOR THEIR LONGEVITY.... I WILL NEVER BUY NISSAN AGAIN. I LOOK ON THE SITES TO SEE IF THERE IS A RECALL FOR THIS ISSUE, AND HAVE NOT FOUND ONE. PLEASE SOMEONE HELP ME. I'M A SINGLE MOM, WITH TWO KIDS. ONE IN HIGH SCHOOL AND THE OTHER IN COLLEGE. I CAN'T AFFORD ANOTHER CAR NOTE.

NHTSA complaint #10955235 — an unverified report by a vehicle owner.

POWER TRAIN

AFTER DRIVING FOR EXTENDED PERIODS IN WARM WEATHER OR UPHILL, CAR BEGINS TO LOOSE POWER AND BEGINS TO SLOW DOWN ON THE HIGHWAY. PRESSING ON THE GAS PEDAL DOES NOT GIVE MORE POWER AND I NEED TO PULL OVER AND WAIT ANYWHERE FROM 15 MINUTES TO AN HOUR FOR THE CAR TO RESET ITSELF.

NHTSA complaint #10949894 — an unverified report by a vehicle owner.

POWER TRAIN

WHEN DRIVING MY CAR ON US HIGHWAY 20, I WAS GOING AROUND 45 MPH. I HEARD A BANG, THE ENGINE REVVED UP AND THE CAR WOULD NOT RESPOND TO ACCELERATE . WAS ABLE TO PULL THE CAR TO THE SIDE OF THE ROAD. CALLED FOR A TOW. NISSAN SERVICE RAN A DIAGNOSTIC AND SAID A BAND INSIDE OF THE TRANSMISSION HAD SNAPPED. THERE WAS NO WARNING, AND I DO HAVE MY CAR REGULARLY SERVICED AT NISSAN.

NHTSA complaint #10935886 — an unverified report by a vehicle owner.

POWER TRAIN

I AM SUBMITTING A COMPLAINT REGARDING THE CVT- BACK IN AUG 2015 I WAS OUT OF TOWN AND WAS TRAVELING HOME AND NOTICED WHILE DRIVING MY VEHICLE ALL OF A SUDDEN STARTED TO DECELERATE. THE SCARY PART WAS THERE WAS AN 18 WHEELER BEHIND ME. NO WARNING LIGHTS CAME ON-I PULLED OVER AND TURNED OFF THE VEHICLE. I WAS ALONE AND SCARED AND HAD 300 MILES TO GO. WHAT SHOULD HAVE TAKEN 6 HOURS TOOK ME 11 HOURS BECAUSE I HAD STOP EVERY 30-45 MINUTES. I TOOK IT TO A NISSAN DEALERSHIP AND THEY WERE AWARE OF THE PROBLEM. THEY STATED NISSAN HAD TO GO THROUGH THE STEPS BEFORE REPLACING THE TRANSMISSION- BUT AT WHAT COST- WHEN SOMEONE DIES- THEY INSTALLED A CVT OIL COOLER KIT -WELL GUESS WHAT ? 1 YEAR AND 3 MONTHS LATER ON MY FIRST LONG DISTANCE TRIP SINCE LAST YEAR. THE SAME EXACT THING OCCURRED EXCEPT I HAVE 600 MILES BEFORE I GET HOME. I WAS STUCK ON THE SIDE OF THE ROAD ALONE WITH THE SAME ISSUE. THANK GOD THE TRUCK BEHIND ME DID NOT HIT ME OR I INJURY SOMEONE ELSE DUE TO THIS ISSUE NISSAN CONTINUES TO IGNORE. I HAD TO HAVE MY CAR TOWED TO A NISSAN DEALERSHIP IN THE MIDDLE OF THE NIGHT, COULD NOT GET A RENTAL BECAUSE IT WAS A SUNDAY AND THEY WERE CLOSED. SO NOW I'M IN AN UNKNOWN AREA WAITING TO SEE WHAT NISSAN DOES THIS TIME.

NHTSA complaint #10924664 — an unverified report by a vehicle owner.