Owners have filed 378 complaints
about the 2022 Polestar Polestar 2 with NHTSA between 2022 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 1 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Polestar Polestar 2. 50 means typical for this
model; 100 means roughly double.
Severity — 3
0.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
63% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2022 compares with every other Polestar Polestar 2
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Camera
19784.5%
Rearview System Braking
104.3%
Warnings
83.4%
Blind Spot Detection
62.6%
Automatic Emergency Braking
41.7%
Warnings
41.7%
Warning
20.9%
Adaptive Cruise Control
20.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
112.5%
10,000 – 24,999 miles
450.0%
75,000 – 99,999 miles
337.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2022peak 73Aug 2026
NHTSA investigations into the 2022 Polestar Polestar 2
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
RQ25004Opened 9 Jul 2025Still openBACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Loss of rear-view camera image
The Office of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. On June 26, 2024, Polestar recalled certain MY 2021 – MY 2024 Polestar 2 vehicles for visualization issues during a backup event and failure to comply with Federal Motor Vehicle Safety Standard 111 (Rear Visibility) (Recall 24V-477). Specifically, Polestar stated that the rear-view camera “may have limited visualization, be inoperative, or function incorrectly when reverse gear is engaged, thereby affecting the driver’s rear visibility capabi...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2022 Polestar Polestar 2
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V615000
BACK OVER PREVENTION:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse.
Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
25V280000
BACK OVER PREVENTION:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
24V477000
EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
21V110000
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Risk: A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20254857,881 units in Canada
Visual System
Issue: On certain vehicles, the recall repairs completed by a Polestar dealer during recall RP1056 (Transport Canada recall no. 2025-230) may not be effective. As a result, a second repair may be required. On certain vehicles, a software problem could cause the rearview camera image to display the wrong camera view or to not display at all when the transmission is shifted into reverse. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Polestar will notify owners by mail and advise you to take your vehicle to a dealership to update the vehicle software.
Recall 20252307,881 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image to display the wrong camera view or not to display at all when the transmission is shifted into reverse. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Polestar will notify owners by mail and advise you to take your vehicle to a dealership to update the vehicle software.
Recall 20245576,299 units in Canada
Label
Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. Polestar has corrected the tire and loading information label for all new vehicles.
Recall 20224901,356 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the top-view camera to display instead of the rearview camera image when you are reversing. Canadian regulations require the rearview image to display when reversing. Note: This recall only affects vehicles equipped with a 360-degree park assist camera. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Polestar will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Recall 2021098642 units in Canada
High Voltage
Issue: On a small number of vehicles, a software problem could cause the Battery Energy Control Module (BECM) to reset. This can cause the high voltage system to disconnect while driving. If this happens, there could be a sudden loss of power to the wheels. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Corrective Actions: Polestar will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
Reports where the owner recorded a crash, a fire, an injury or a death.
Los Angeles, CACrash
UNKNOWN OR OTHER
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
NHTSA complaint #11669958 — an unverified report by a vehicle owner.
Los Angeles, CACrash
BACK OVER PREVENTION: WARNINGS
While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred.
NHTSA complaint #11669958 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Laveen, AZ
ELECTRICAL SYSTEM
Driver information display has not been turning on when car wakes from sleep on hot days, typically over 105 degrees and parked for over five hours. Driver unable to see current speed, current state of charge, etc. Display turns on, with no issues, the next morning or after the car is parked in the shade for more than 30 mins.
NHTSA complaint #11755691 — an unverified report by a vehicle owner.
Fairfax, VA
ELECTRICAL SYSTEM
Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, damage to charging station plugs. The service center the vehicle has been taken to claimed damage was caused by a defective charging handle at charger but did not have any proof that was the cause. Google search on forums has shown this is a common fault and show electrical melting of the DC charger pins. There were no warning signs there was anything wrong till the insulator fell off. Once one insulator fell off, that’s when the remaining insulator was found to be loose and rotates freely. Vehicle is available for inspection if requested.
NHTSA complaint #11754613 — an unverified report by a vehicle owner.
Fairfax, VA
FUEL/PROPULSION SYSTEM
Electric vehicle DC charging pins have defective insulator on its tip. The insulator freely rotates, is loose, and one has fallen off or can get stuck in charger handles. The easily detachable insulator, if not present, can cause shorting and arcing of high voltage at the charge port. Polestar has specified the charge port is an important safety related component in communications with them. With the defective charge port DC insulator easily falling off, this could lead to electrocution, fire at charge port due to melting pins from arcing, damage to charging station plugs. The service center the vehicle has been taken to claimed damage was caused by a defective charging handle at charger but did not have any proof that was the cause. Google search on forums has shown this is a common fault and show electrical melting of the DC charger pins. There were no warning signs there was anything wrong till the insulator fell off. Once one insulator fell off, that’s when the remaining insulator was found to be loose and rotates freely. Vehicle is available for inspection if requested.
NHTSA complaint #11754613 — an unverified report by a vehicle owner.
Asheville, NC
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reproduced or inspected, as it's presenting as random flakiness and the driver stopped and took troubleshooting steps (out of an abundance of caution). There were no warnings or other issues, though it does correlate with switching diriver profiles and may be yet another safety issue caused by the vehicle's underpowered IHU. (The IHU was upgraded for 2026 models, and is backwards compatible, but no upgrades have been made available in the US)
NHTSA complaint #11747674 — an unverified report by a vehicle owner.
Asheville, NC
BACK OVER PREVENTION: WARNINGS
When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reproduced or inspected, as it's presenting as random flakiness and the driver stopped and took troubleshooting steps (out of an abundance of caution). There were no warnings or other issues, though it does correlate with switching diriver profiles and may be yet another safety issue caused by the vehicle's underpowered IHU. (The IHU was upgraded for 2026 models, and is backwards compatible, but no upgrades have been made available in the US)
NHTSA complaint #11747674 — an unverified report by a vehicle owner.
Asheville, NC
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When starting the vehicle and placing it in reverse, the center screen was frozen and did not show the backup camera or other sfaety information. Safety was put at risk because reverse visiblity / backover prevention were impaired. Other functions such as reverse auto brake were likely unavailable, or a least unmonitored (rear cross traffic allert was definitely unavailable as it depends on the center screen). This was resolved by re-parking the vehicle and rebooting the infotainment system / center screen. It has not been independently reproduced or inspected, as it's presenting as random flakiness and the driver stopped and took troubleshooting steps (out of an abundance of caution). There were no warnings or other issues, though it does correlate with switching diriver profiles and may be yet another safety issue caused by the vehicle's underpowered IHU. (The IHU was upgraded for 2026 models, and is backwards compatible, but no upgrades have been made available in the US)
NHTSA complaint #11747674 — an unverified report by a vehicle owner.
Asheville, NC
EXTERIOR LIGHTING
There was as turn signal malfunction. It is not clear if the issue was purely internal or external, or confirned to the sound versus also impacting the lights. The turn signal sound was slow / irregular, missing beats, and appeared to slow down and catch up. it is unlclear if safety was at risk as I can't see the outside of the vehicle to verify whether this was just an audio issue or a signal issue. It hasn't been independently reproduced, and can't be consistently reproduced, though there is a correlation with switching users (possibly due to the underpowered IHU). The only other symptom was an unusably slow IHU (like taking more than a minute to pull up recent destinations on the center screen).
NHTSA complaint #11746122 — an unverified report by a vehicle owner.
Asheville, NC
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rear view camera malfunctioned, despite complying with the recent recall. It is available for inspection upon request. Safety was compromised by reduced rear visibility due to the lack of a rear view camera. This is an intermittent issue, not reliably reproducible for a dealer or service center. There has been no third party inspection, and no warning. The failure correlated with switching drivers; this may be part of oingoing issues with the underpowered IHU not handling driver switching well. If you are trying to reproduce the issue on a sample vehicle, I encourage swapping a few times between two drivers.
NHTSA complaint #11746121 — an unverified report by a vehicle owner.
Fitchburg, WI
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Polestar has issued the 3rd recall for issues with the Rear Camera not responding quickly enough on vehicle start up. They have claimed they will provide a software fix but that is what they claimed the last 2 times without any improvement in the operation of the camera. They offer a paid upgrade to a newer CPU that actually fixes the issue but they do not want to spend the money to provide this as a free upgrade to actually fix this problem. They should be forced to offer the hardware fix as the software fixes up to this point have not worked.
NHTSA complaint #11744880 — an unverified report by a vehicle owner.
Glendale, CA
ELECTRICAL SYSTEM
Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over. Have ready many have this happen to them. Shop says that it’s the OBC needs to be replaced which isn’t a cheap replacement. Usually a car would give a warning and not completely die on you. Most say that Dc would work and not the level 2. Which should be part of the the propulsion related part and covered on the 8year/100k warranty. But they say it’s not.
NHTSA complaint #11742412 — an unverified report by a vehicle owner.
Royersford, PA
POWER TRAIN
Since software update 5.x the behicle it throws a false "Disconnect Charging Cable" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX]. I checked codes and there is a fault code VCU1-U116E00. Further research indicated that prior reports to nhtda resulted in 2 seperate service bulletins. My guess is that prior 4.x fix was not included in 5.x major software update [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11741181 — an unverified report by a vehicle owner.
Royersford, PA
ENGINE
Since software update 5.x the behicle it throws a false "Disconnect Charging Cable" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX]. I checked codes and there is a fault code VCU1-U116E00. Further research indicated that prior reports to nhtda resulted in 2 seperate service bulletins. My guess is that prior 4.x fix was not included in 5.x major software update [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11741181 — an unverified report by a vehicle owner.
Royersford, PA
FUEL/PROPULSION SYSTEM
Since software update 5.x the behicle it throws a false "Disconnect Charging Cable" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX]. I checked codes and there is a fault code VCU1-U116E00. Further research indicated that prior reports to nhtda resulted in 2 seperate service bulletins. My guess is that prior 4.x fix was not included in 5.x major software update [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11741181 — an unverified report by a vehicle owner.
Farmington, MN
ELECTRICAL SYSTEM
A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.
NHTSA complaint #11737480 — an unverified report by a vehicle owner.
Farmington, MN
LANE DEPARTURE: BLIND SPOT DETECTION
A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.
NHTSA complaint #11737480 — an unverified report by a vehicle owner.
Farmington, MN
FORWARD COLLISION AVOIDANCE: WARNINGS
A new software update was recently released to fix a previous recall of the backup camera. Ever since that version 5 of the software was released, the display unit computer randomly resets during the drive. During the report, all blind spot, cruise control, lane sensing, sensors, etc are not working and take multiple minutes to turn on and the activate.
NHTSA complaint #11737480 — an unverified report by a vehicle owner.
Charlotte, NC
SUSPENSION
Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement — a directional control hazard requiring constant steering correction at highway speed. A front-suspension noise over bumps developed after recent repairs. The Polestar-authorized dealer (University Volvo / Polestar Charlotte) made FIVE repair attempts on this same complaint without resolving it: 10/23/2025; 11/04/2025; 04/01/2026; 04/15/2026; and 04/17–04/27/2026. Five alignments performed. Both upper strut bearings replaced 04/15/2026 (Inv #XXX , $1,499.44). On the next visit the dealer replaced a control arm and did additional shock and bearing work as no-charge line items (Inv #263452, $279.19) — implicitly acknowledging the prior repair was inadequate. Within one block of leaving the dealer on 04/15, vehicle developed a new front-right rattle that did not exist before. Dealer's own technician notes on Inv #XXX state verbatim: "test drove vehicle and could not verify any pulling while driving" — repair performed WITHOUT confirmed symptom reproduction. As of 05/04/2026 (six days after pickup), vehicle is again pulling right and now has a NEW noise over bumps. Condition is materially worse than before any repair. This is the subject of Polestar Technical Journal TJ XXX (NHTSA document MC-XXX-0001), which acknowledges creaking/knocking from the upper front suspension on Polestar 2 MY 2021–2024 and states a redesigned upper bearing was released Q4 2023, with a further redesign in week 20 of 2024. Polestar has acknowledged in writing this component was defective and redesigned TWICE. Polestar Customer Engagement has refused to escalate to a contact with authority to remedy. Filing for ODI trend analysis, federal record of the defect and failed repairs, and to flag a known-defect CPO sale unremedied under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735460 — an unverified report by a vehicle owner.
at 76,000 milesSan Luis Obispo, CA
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period of time before being able to enter the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
NHTSA complaint #11734937 — an unverified report by a vehicle owner.
at 76,000 milesSan Luis Obispo, CA
ELECTRICAL SYSTEM
The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period of time before being able to enter the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
NHTSA complaint #11734937 — an unverified report by a vehicle owner.
at 76,000 milesSan Luis Obispo, CA
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2022 Polestar 2. The contact stated that while the vehicle was parked and turned off, the door locks became inoperable. The contact was unable to enter the vehicle without using the key fob. The contact stated that on one occasion, entry was only possible through the trunk after manually engaging the trunk latch. The contact further stated that the failure recurred, and during a subsequent incident, both the doors and the trunk latch were inoperable, preventing access to the vehicle. The contact had to wait an extended period of time before being able to enter the vehicle. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
NHTSA complaint #11734937 — an unverified report by a vehicle owner.
Steelton, PA
FUEL/PROPULSION SYSTEM
a recent software update (5.0.10) altered the acceleration on the car. There is now a 2+ second delay to acceleration to the car once the pedal is depressed if you're not wearing your seatbelt. I did not see this listed in the update info before I installed the over-the-air update. After the update, I have had several near accidents (side impact) as I try to pull out into traffic and the car fails to accelerate as expected. I only learned about the "feature" after calling a dealer to see if I needed to come in for repairs. This, IMO, is a seriously dangerous feature/update to add after purchase. I am used to the immediate acceleration and had this feature been present at purchase I probably would have considered another car. Not because I am opposed to wearing a seatbelt, but because I don't always wear if if running to the store, etc. This WILL cause an accident to someone at somepoint and should be removed.
NHTSA complaint #11733560 — an unverified report by a vehicle owner.
San Pedro, CA
VEHICLE SPEED CONTROL
I took car to dealer to get latest software update version 4.2.13 since my car hasnt been received updates OTA. After the update, the cars accelerating from a stand still had a lag of almost 1 to 2 seconds which is dangerous. I went online to find out several polestar 2 owners complaining about the same issue. My car has the performance upgrade which has a 0-60 time in 4 seconds. Now after this issue, car is hitting 0-60 in under 6.5 seconds. I was in a situation yesterday where i backed out of my driveway and saw a car behind me coming in very fast, I floored the acceleration pedal and the car did not move until 1.3 seconds. This is extremely unsafe and needs immediate attention. Before this software update I had no issues in acceleration and have owned the car for over 2 years. Please help.
NHTSA complaint #11732202 — an unverified report by a vehicle owner.
Cloquet, MN
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera continues to fail to turn on. The car will intermittently report “Camera is temporarily unavailable”. This persists for minutes at a time. I cannot figure out how to get the camera to turn on when this happens. It already received the OTA “fix” for this but it did not fix the issue.
NHTSA complaint #11728716 — an unverified report by a vehicle owner.
Portland, OR
VEHICLE SPEED CONTROL
The vehicle recently updated to software version P4.2.13 after this update the vehicle sporadically losses the ability to accelerate fully from a stop, it just creeps forward. When your truning onto a street from a stop, or forward at a srop sign or ligjt sometime the vehicle accelerates normally, but what seems like about 50% of the time it just creeps forward a couple seconds then takes off. You never know what it's going to do as far as acceleration. This is incredibly dangerous when turning/merging into traffic from a stop, its a roll of the dice whether the car will just creep forward or accelerate.normally.
NHTSA complaint #11726543 — an unverified report by a vehicle owner.
Heath, OH
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear camera does not show up when vehicle is placed in reverse. How was your safety or the safety of others put at risk? Inability to use rear camera presenting a larger risk to others while the vehicle is in reverse. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, this has been part of multiple recalls with an attempt to update through updates. Dealership advised it is a known issue an does not feel that Polestar will be able to fix this through an update but has not offered any other fixes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
NHTSA complaint #11725231 — an unverified report by a vehicle owner.