20 of the
672 complaints about the 1996 Pontiac Grand AM are about the
steering — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
69,000 miles.
CAR WOULD NOT START. STEERING LOCKED AND TRANSMISSION STUCK IN PARK.KEY WOULD NOT TURN. TOWED CAR HOME. REMOVED THE IGNITION SWITCH AND FOUND THE IGNITION LOCK HAD MELTED. THE OBVIOUS FIRE HAZARD PROMPTED A RECALL SEARCH FOR THE MAKE AND MODEL FINDING AN IGNITION RECALL HAS BEEN ISSUED. I CONTACTED PONTIAC CUSTOMER SERVICE. THE REPRESENTATIVE ASKED ME IF MY VIN WAS COVERED. I HAVE CONFIRMED THE VIN IS ON THE RECALL LIST ALTHOUGH THE REP. FAILED TO ACKNOWLEDGE THIS. THE SERIOUSNESS OF THE RECALL, POTENTIAL FIRE HAZARD AND VALIDITY OF MY COMPLAINT WAS IGNORED AND [XXX] (PONTIAC REP.) WOULD NOT ASSIST ME FURTHER. I AM STUCK NOW WITH TRYING TO RESOLVE GETTING MY CAR REPAIRED IN A TIMELY MANNER. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10523832 — an unverified report by a vehicle owner.
at 10,700 milesNEW Bedford, MACrash
STEERING
MY MAIN PROBLEM IS THE STEERING COLUMN. WHEN IT IS TIME TO TAKE THE KEY OUT OF THE IGNITION IT GETS STUCKS. YOUR UNABLE TO TAKE THE KEY OUT UNTIL THE CAR WANTS TO LET IT GO. SOMETIMES THIS ENDS UP TO BE A 45 MINUTE TO AN HOUR WAIT. THE PLACE I BOUGHT IT FROM SAID THEY FIXED IT. OF COURSE, AFTR THE WARRANTY WAS UP SO WASN'T THE KEY ONCE AGAIN GETTING STUCK. HAD THE WHOLE STEERING COLUMN REPLACED FOR ABOUT $500.00 NO PROBLEMS FOR ABOUT 2 MONTHS AND NOW ONCE AGAIN KEY IS GETTING STUCK.
NHTSA complaint #10070417 — an unverified report by a vehicle owner.
at 69,000 milesDayton, OH
STEERING
WHILE DRIVING AND TURNING TO THE LEFT THERE WAS NO STEERING. ALSO, BRAKE FAILED, AND VEHICLE INTERMITTENTLY STALLED.
NHTSA complaint #10054049 — an unverified report by a vehicle owner.
Niagara Falls, NY
STEERING: STEERING WHEEL/HANDLE BAR
INTERIOR LIGHTS COME ON INTERMITTENTLY WHILE DRIVING, THERE ARE RECALLS 88V927000 AND 96V257000; BUT THIS VEHICLE IS NOT AFFECTED DUE TO VIN. *AK THE INVOICE STATES THAT THEY CHECKED THE RECALL/CAMPAIGN-THEY HAD TO INSTALL ENGINE WIRING HARNESS, REPLACE THE IGNITION SWITCH AND THE STEERING COLUMN TILT LEVER. *SCC
NHTSA complaint #8013776 — an unverified report by a vehicle owner.
Niagara Falls, NY
STEERING:COLUMN
INTERIOR LIGHTS COME ON INTERMITTENTLY WHILE DRIVING, THERE ARE RECALLS 88V927000 AND 96V257000; BUT THIS VEHICLE IS NOT AFFECTED DUE TO VIN. *AK THE INVOICE STATES THAT THEY CHECKED THE RECALL/CAMPAIGN-THEY HAD TO INSTALL ENGINE WIRING HARNESS, REPLACE THE IGNITION SWITCH AND THE STEERING COLUMN TILT LEVER. *SCC
NHTSA complaint #8013776 — an unverified report by a vehicle owner.
Demin, NM
STEERING: STEERING WHEEL/HANDLE BAR
NO SUMMARY LISTED FOR ABOVE VEHICLE.
NHTSA complaint #763331 — an unverified report by a vehicle owner.
Miami Beach, FL
STEERING: STEERING WHEEL/HANDLE BAR
NO SUMMARY LISTED FOR ABOVE VEHICLE.
NHTSA complaint #757164 — an unverified report by a vehicle owner.
Baldwinsville, NY
STEERING:LINKAGES:TIE ROD ASSEMBLY
LOWER CONTROL ARM BUSHINGS ARE EXPERIENCING EXCESSIVE WEAR AND HAVE DISINTEGRATED. CONSUMER WAS INFORMED THAT THIS IS DUE TO A FACTORY RELATED DEFECT. ALSO, FRONT STRUTS ARE NOISY AND SQUEAKY, A METAL TO METAL SOUND. *AK DEALER REPLACED TIE RODS WHEN CRUSHING SOUND IN FRONT END WAS FIRST HEARD. *SLC
NHTSA complaint #889177 — an unverified report by a vehicle owner.
Buena Park, CA
STEERING: STEERING WHEEL/HANDLE BAR
IS THIS STILL A FREE FIX? YOUR CAMPAIGN #: 96V249000. NO SAFETY DEFECT LISTED WITHIN SUMMARY.
NHTSA complaint #726368 — an unverified report by a vehicle owner.
Pittsburgh, PA
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THIS IS THE THIRD REPLACEMENT OF THE IGNITION LOCK CYLINDER WITHIN TWO YEARS 1998-2000. IT SEEMS TO NEED REPLACED EVERY 9-12 MONTHS. I FEEL THIS IS AN OBVIOUS PROBLEM AND SHOULD BE CORRECTED. THE SEAT ANCHOR HAS BEEN REPORTED EACH TIME I TAKE THE CAR TO THE DEALERSHIP. THE LAST TIME I WAS TOLD TO RECLINE THE SEAT TO PREVENT THE PROBLEM. I DO NOT FEEL THIS IS AN ACCEPTABLE ANSWER TO THE PROBLEM.
NHTSA complaint #723334 — an unverified report by a vehicle owner.
Jackson, TN
STEERING: STEERING WHEEL/HANDLE BAR
WHILE TRAVELING AND MAKING A TURN STERRING WHIEEL LOCKED UP, CAUSING CONSUMER TO JERK THE STERRING WHEEL . PLEASE PROVIDE FURTHER INFORJMATON. DRL HAS BEEN CONTACTED.
NHTSA complaint #850578 — an unverified report by a vehicle owner.
Chicago, IL
STEERING
WHEN DRIVING AT ANY SPEED, TRANSMISSION WENT OUT, CAUSING VEHICLE TO STALL/JERK.UPON APPLYING THE BRAKES, THEY WENT TO THE FLOORBOARD, RESULTING IN EXTENDED STOPPING DISTANCE. ALSO, STEERING IS TURNING ON ITS OWN, AND DEALER CAN'T DETERMINE THE PROBLEM.
NHTSA complaint #841890 — an unverified report by a vehicle owner.
Unknown, UN
STEERING: STEERING WHEEL/HANDLE BAR
STEERING COLUMN FAILED CAUSING THE IGNITION KEY TO STICK INTERMITTENTLY.
NHTSA complaint #542064 — an unverified report by a vehicle owner.
Chicago, IL
STEERING:LINKAGES
OWNER STATES THAT STEERING ARM BOLTS WERE FAULTY. ALSO, THERE WERE OTHER DEFECTIVE ITEMS, SUCH AS FAULTY MOTOR MOUNTS AND FAULTY TRANSSMISSION MOUNTING BOLTS.
NHTSA complaint #810285 — an unverified report by a vehicle owner.
DE Motte, IN
STEERING: STEERING WHEEL/HANDLE BAR
OWNER STATES THAT HER VEHICLE HAS BEEN IN THE SHOP 14 TIMES FOR HER STEERING, STEERING WHEEL LOCKS WHILE MAKING A TURN AND DEALERS ARE UNABLE TO CORRET PROBLEM; ALSO, THE FRONT END SHAKES.
NHTSA complaint #809649 — an unverified report by a vehicle owner.
East Palatka, FL
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
(5) TIMES WHILE DRIVING THE HEADLIGHTS AND THE DASH LIGHTS WENT OFF AND THE ANTI-THEFT SYSTEM LIGHT WILL COME ON AND THE VEHICLE WILL STALL OUT. PROBLEM IS HARD TO DUPLICATE WHILE AT DEALERSHIP. CAN NOT FIX THE PROBLEM.
NHTSA complaint #808810 — an unverified report by a vehicle owner.
Pembroke, NC
STEERING: STEERING WHEEL/HANDLE BAR
STEERING PROBLEMS.
NHTSA complaint #511941 — an unverified report by a vehicle owner.
Bensalem, PA
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING VEHICLE AT (10) MPH THE DRIVER'S SIDE WHEEL COLLASPED BECAUSE THE INNER TIE ROD BROKE.
NHTSA complaint #803861 — an unverified report by a vehicle owner.
Bonner, MT
STEERING:HYDRAULIC POWER ASSIST:PUMP
FAILURE OF THE PASSENGER SIDE AIR BAG, CONSUMER WAS NOT INVOLVED IN AN ACCIDENT AND THE PASSENGER'S SIDE AIR BAG DEPLOYED.*AK POWER STEERING PUMP NEEDS REPLACED. LEAK AROUND AIR INTAKE. CLICKING NOISE OCCURS IN THE RIGHT FRONT WHEEL AREA. *SLC
NHTSA complaint #802141 — an unverified report by a vehicle owner.
Haggerstown, MD
STEERING: STEERING WHEEL/HANDLE BAR
DURING TURNING MANUEVERS STEERING WHEEL LOCKED UP. EXPLAIN IN MORE DETAIL.
NHTSA complaint #984921 — an unverified report by a vehicle owner.