FaultScore

2013 RAM 3500 steering problems

37 of the 182 complaints about the 2013 RAM 3500 are about the steering — 20% of everything reported for this model year. Half of the failures with a mileage on record happened before 50,000 miles.

D

37

Complaints

2

Crashes

1

Fires

0

Injuries

Exactly what failed

Steering 37 100.0%

Steering across every RAM 3500 year

2013 37 20.4%
2014 41 22.7%
2015 21 11.6%
2016 30 16.6%
2017 18 9.9%
2018 34 18.8%

What owners said

Filed with NHTSA, in their own words.

at 100,000 miles Crosby, TX

STEERING

The contact owns a 2013 Ram 3500. The contact stated while driving 65-68 MPH over a bumpy road surface, the steering wheel and the front end of the vehicle shuddered significantly. The contact decelerated, exited the freeway, and pulled over to the shoulder of the road. The contact was able to continue driving. The vehicle was taken to the dealer, where the contact was informed that the vehicle had experienced the death wobble. The dealer diagnosed the vehicle and determined that the upper ball joints and control arms needed to be replaced. The dealer replaced the upper control arms. The vehicle was then taken to an independent mechanic, where the upper ball joints were replaced. The contact stated that the failure recurred several times while driving. The contact stated that the upper and lower ball joints, the control arms, the bushings, and other unknown parts were replaced several times; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11635590 — an unverified report by a vehicle owner.

Casper, WY

STEERING

I HAVE BEEN HAVING PROBLEMS WITH A RECALL ISSUED BY NHTSA. THE RECALL WAS V06 DRAG LINK. WHEN THE RECALL WA PREFORMED, THE ALIGNMENT NUTS ON THE DRAG LINK WERE WELDED SO THE COULDN'T COME LOOSE. I'VE HAD TO HAVE MY TRUCK REALIGNED 2 TIMES SINCE THE DRAG LINK NUTS WERE WELDED. AS OF RIGHT NOW THE NUTS ARE NOT WELDED AND THE INTEGRITY OF THE DRAG LINK IS COMPROMISED. I'VE HAD IT INTO 3 DIFFERENT INDEPENDENT REPAIR SHOPS AND EACH SAY THAT WELDING THE NUTS SHOULD ONLY BE A TEMPORARY FIX NOT A PERMANENT FIX. SINCE THE WELDING, I'VE HAD STEERING ISSUES WITH MY TRUCK WHICH IS WHY I'VE HAD IT IN THE REAPIR SHOPS. I FEEL THAT THE DRAG LINK NEEDS A TOTAL REPLACEMENT AND NOT A BANDAID FIX. I'VE CONTACTED FCA 2 TIMES AND HAVE A CASE NUMBER, #[XXX]. THE CALLS MADE WERE ON OCT. 10 & OCT 24. I'VE ALSO CONTACTED THE THE RAM DEALERSHIP IN MY AREA WHERE I GET SERVICE DONE AND HAVE "0" RESPONSE FROM THEM. I WOULD LIKE TO KNOW WHAT I CAN DO TO GET THIS ISSUE RESOLVED. THE WELDING OF A STEERING COMPONENT (DRAG LINK) IS NOT A FIX. I HAVE HAD STEERING ISSUES AND DEATH WOBBLE OCCUR SINCE THIS RECALL WAS COMPLETED. I'VE HAD IT IN FOR 2 ALIGNMENTS. I'M WORRIED FOR THE SAFETY OF MY FAMILY NOT HAVING THIS ISSUE TAKEN CARE OF. PLEASE ADVISE ON MY NEXT STEPS THANKS FOR YOUR ATTENTION. RECALL - V06 NHTSA 19V-021 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11556006 — an unverified report by a vehicle owner.

Houston, TX

STEERING

Truck was repaired June 2019. They welded the jam nut which made it impossible to get an alaignment.Been having a open claim with Chrysler Jeep and Dodge going on 2 years per claim #78469040 Front Suspension Track Bar Frame Bracket ( vehicle recently started to do the death wobble again)

NHTSA complaint #11517380 — an unverified report by a vehicle owner.

Houston, TX

STEERING

Took truck to Mac Haik here in Houston to perform the recall.The jam nut on drag link was welded,which was not a fix.Went back after being told truck can't be aligned with the drag link being welded.Was told I'd have to pay out of pocket for the weld to be cut,which sense have led to other issues with the front suspension. Attached is docs concerning this matter .....I been having a open claim with Dodge Chrysler and Jeep for over 2 years.Is there any remedy for such a problem?

NHTSA complaint #11504071 — an unverified report by a vehicle owner.

at 149,000 miles Coalinga, CA

STEERING

The contact owns a 2013 Ram 3500. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 15V541000 (Steering); the contact stated that after the repair while driving at an undisclosed speed, the vehicle experienced the death wobble. The contact stated that the track bar was recently replaced; however, the failure persisted. The contact stated that excessive force was needed to maneuver the vehicle. The contact inspected the vehicle and became aware of holes in the steering bracket. The contact called the dealer and attempted to purchase the brackets however, the contact was unsuccessful in retrieving the repair parts. The vehicle was not diagnosed or repaired. The manufacturer had not been made aware of the failure. The approximate failure mileage was 149,000.

NHTSA complaint #11499320 — an unverified report by a vehicle owner.

at 168,841 miles Dallas, TX Crash

STEERING

THE TIE ROD END, WHICH WAS PREVIOUSLY RECALLED, BROKEN IN TO TWO PIECE AT THE ADJUSTMENT SLEEVE WHILE DRIVING.

NHTSA complaint #11398657 — an unverified report by a vehicle owner.

at 119,175 miles MAY, TX Crash

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 9V021000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING) COMPLETED AT LOCAL DEALER STAR DODGE CHRYSLER JEEP RAM LOCATED AT 5101 S 1ST ST, ABILENE, TX 79605, (325) 698-2222. THE CONTACT STATED AFTER THE REPAIRS WERE COMPLETED WHILE HIS WIFE WAS DRIVING SHE EXPERIENCED THE DEATH WOBBLE AND SKIMMED THE CEMENT WALL OF A BRIDGE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE WAS INJURED OR SEEKED ANY MEDICAL ATTENTION. NO AIR BAGS DEPLOYED. THE CONTACT STATED HE HAD ALSO EXPERIENCED THE FAILURE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WERE MADE AWARE OF THE FAILURE. THE CONTACT STATED HE HAD ALL 4 TIRES CHANGED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 119,175.

NHTSA complaint #11353748 — an unverified report by a vehicle owner.

at 37,203 miles Bakersfield, CA

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 18E096000 (STEERING) AT THE HADDAD DODGE RAM LOCATED AT (3000 HARRIS RD, BAKERSFIELD, CA 93313). THE CONTACT STATED THAT THE TECHNICIAN PERFORMED AN INTERIM REPAIR. THE CONTACT STATED THAT THE VEHICLE ALSO REQUIRED AN ALIGNMENT HOWEVER, DEALERS DECLINED TO PERFORM THE ALIGNMENT UNTIL THE REMEDY WAS FINALIZED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 37,203.

NHTSA complaint #11318223 — an unverified report by a vehicle owner.

at 102,000 miles Topeka, KS

STEERING

THE VEHICLE WAS TAKEN IN FOR A FRONT END ALIGNMENT. WHEN THE TECHNICIAN LOOSENED THE TUBE RETAINING CLAMP TO ADJUST THE OUTER TIE ROD, ONE SIDE OF THE THREADED PORTION OF THE ADJUSTER TUBE, SOCKET, TIE ROD END (68369910AC) FELL ON THE GROUND. THE METAL WALL SHEARED AT THE START OF THE ADJUSTMENT THREADS AND SHOWED SIGNS OF METAL FATIGUE. THE OPPOSITE SIDE WAS FULLY CRACKED IN THE SAME LOCATION BUT HAD NOT SHEARED OFF THE ADJUSTER TUBE, SOCKET, TIE ROD END YET. IT TOOK VERY LITTLE EFFORT TO BREAK THE PIECE OFF BY HAND. FAILURE WOULD HAVE BEEN IMMINENT IF LEFT UNTOUCHED. FAILURE WHILE THE VEHICLE WAS IN OPERATION WOULD HAVE RESULTED IN LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE WAS STATIONARY AT AN ALIGNMENT SHOP. THE ADJUSTER TUBE, SOCKET, TIE ROD END IS IDENTIFIED AS PART (1) IN THE ATTACHED DRAWING. FAILURE POINT IS AT THE END WHERE ADJUSTER TUBE (2) IS THREADED IN AND TUBE RETAINING CLAMPS (15) AND (16). PICTURES OF THE FAILED COMPONENT ARE ATTACHED.

NHTSA complaint #11286400 — an unverified report by a vehicle owner.

at 104,000 miles Belton, TX

STEERING

STEERING CUPLING UNDER DASH HAS SLACK MAKING STEERING LOOSE AND ALTERNATOR PROBLEMS TRUCK ONLY HAS 113609 MILES CHRYSLER CORP SAYS IT'S NOT A PROBLEM AND MORE RECALLS ARE SHOWING ON IT DRIVING ON OPEN ROAD CONSTANTLY WORKING STEERING WHEEL TO KEEP IN STRAIGHT LINE ON THE ROAD CITY DRIVING IS AS BAD SITTING STILL IT HAS ABOUT HALF INCH OR MORE LOOSE PLAY IN STEERING

NHTSA complaint #11279089 — an unverified report by a vehicle owner.

at 88,000 miles Monument, CO

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING 45-50 MPH, THE STEERING WHEEL AND WHEELS WOBBLED. THE CONTACT HAD TO DECELERATE TO 10 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MEDVED CHRYSLER DODGE JEEP RAM (1520 S WILCOX ST, CASTLE ROCK, CO 80104, (303) 688-3137) AND WAS INFORMED THAT DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 88,000.

NHTSA complaint #11142176 — an unverified report by a vehicle owner.

at 50,000 miles Monument, CO

STEERING

OUR TRUCK HAS STARTED SHAKING VIOLENTLY, SEEMINGLY RANDOMLY, AT FREEWAY SPEEDS (HAS ONLY OCCURRED AT 50+MPH). THE STEERING WHEEL AND THE WHOLE TRUCK BEGINS VIOLENTLY SHAKE AND BECOMES NEARLY UNCONTROLLABLE WHILE DRIVING AT FREEWAY SPEEDS- IT HAPPENS INSTANTANEOUSLY AND WITHOUT WARNING! YOU HAVE TO SLOW DOWN TO LESS THAN 20MPH, OR COMPLETELY STOP AND THEN RESTART AND IT GOES AWAY. THE LAST TIME IS OCCURRED, MARCH 17 2018, I WAS DRIVING AND NEARLY LOST CONTROL OF THE TRUCK WHEN IS STARTED SHAKING, I WAS LUCKY THAT TRAFFIC WAS LIGHT AND NO ONE WAS IN THE LANE TO MY LEFT SO I WAS ABLE TO PULL OVER SAFELY WITHOUT HITTING SOMEONE. IT ALSO DOES NOT HAPPEN EVERY TIME YOU DRIVE IT, SO AS OF RIGHT NOW, IT IS VERY RANDOM, BUT IT HAS HAPPENED AT LEAST 5 TIMES IN THE LAST 2 MONTHS, AND WE ONLY DRIVE OUR TRUCK 1 OR 2 DAYS A WEEK. WE ARE FEARFUL TO DRIVE OUR TRUCK, AND THERE IS NO KNOWN FIX FOR THIS PROBLEM. WE HAVE NEW TIRES, A RECENT FRONT END ALIGNMENT, AND THE TRUCK IS COMPLETELY STOCK. WE HAD THE VEHICLE EVALUATED BY AN AUTOMOTIVE REPAIR SHOP TODAY, AND THEY COULD FIND NOTHING LOOSE OR BROKEN. I CAN SEND A VIDEO IN OF THIS PROBLEM IF YOU WOULD LIKE. THERE ARE OTHER VIDEOS ALREADY OUT THERE WITH THIS PROBLEM AS WELL.

NHTSA complaint #11080273 — an unverified report by a vehicle owner.

at 78,000 miles THE Woodlands, TX

STEERING

STEERING LINKAGE BROKE CAUSING THE VEHICLE TO BE TOWED IN. RIGHT TIE ROD BROKE AT TUBE END NEAR TOTAL TOE ADJUSTER CLAMP. LOOSING ANY ABILITY TO STEER THE VEHICLE.

NHTSA complaint #11018834 — an unverified report by a vehicle owner.

at 71,300 miles Taylors, SC

STEERING

DEATH WOBBLE. STEERING STARTS WOBBLING AFTER HITTING A BUMP AT INTERSTATE SPEEDS. MUST SLOW TO BELOW 30 MPH TO MAKE IT STOP. VERY DANGEROUS AS IT IS HARD TO CONTROL DIRECTION OF VEHICLE WHEN WOBBLING.

NHTSA complaint #11014627 — an unverified report by a vehicle owner.

at 69,000 miles Beavercreek, OR Fire

STEERING

ON JUNE 1, 2013, I WAS DRIVING THE DODGE RAM 3500 AT HIGHWAY SPEED (APPROX. 60 MPH) WHEN THE STEERING COMPLETELY LOCKED UP AND 4-WAY EMERGENCY FLASHERS FAILED. I DRIFTED TO THE SIDE OF THE HIGHWAY AND CAME TO A STOP. I IMMEDIATELY CALLED ROADSIDE ASSISTANCE. MY PHONE LOG SHOWS THIS CALL STARTED AT 8:40AM AND LASTED 9 MINUTES. DURING THE CALL, WASHINGTON DEPARTMENT OF TRANSPORTATION INCIDENT RESPONSE STOPPED AT THE SCENE AND NEITHER OF US REALIZED THE EXTENT OF THE PROBLEM AND WA DOT LEFT THE SCENE. NEAR THE END OF THE CALL, I NOTICED SMOKE POURING FROM UNDER THE HOOD AND EXITED THE VEHICLE. AT THAT TIME, I NOTICED BURNING MATERIAL ON THE GROUND UNDER THE TRUCK'S ENGINE. I HUNG UP WITH ROADSIDE ASSISTANCE AND CALLED 911 AT 8:49AM. AT THAT TIME, AT LEAST 4 LAW ENFORCEMENT, 2 FIRE ENGINES, AND WA DOT ARRIVED ON SCENE AND SHUT DOWN THE ENTIRE STATE HIGHWAY DUE TO THE SIZE OF THE FIRE. ONE LANE OF THE HIGHWAY WAS REOPENED JUST BEFORE 9:20AM. WHEN I LEFT THE SCENE, THE FIRE DEPARTMENT WAS STILL ACTIVELY WORKING TO CONTROL THE BLAZE AND HAD CUT OPEN THE TRUCK'S HOOD TO BETTER ACCESS THE FIRE. AFTER THE FIRE, I RE-READ THE RECALL NOTICE FOR THE VEHICLE'S ALTERNATOR AND BELIEVE THIS PROBABLY CAUSED THE NEAR-CRASH AND FIRE.

NHTSA complaint #10992904 — an unverified report by a vehicle owner.

at 52,000 miles Fulton, MO

STEERING

1ST TIME OUR TRUCK SHOOK SO BAD WE HAD TO GET OFF THE HIGHWAY, 2ND TIME TRUCK WOULDN'T GO INTO DRIVE. 3RD TIME TRUCK SAID IT WAS IN GEAR WHEN IT WAS IN PARK. 4TH TIME PERFORM SERVICE LIGHT. ACTUATOR. 5TH TIME PERFORM SERVICE LIGHT. AND NOW THIS. WE HAVE OWNED THIS TRUCK FOR 10 MONTHS AND IT HAS BEEN IN THE SHOP MULTIPLE TIMES FOR MULTIPLE WEEKS. THE LAST TIME BEING FOR A 9 NINE DAYS. THEY HAVE NOW SENT IT HOME SAYING THEY CAN'T FIX IT BECAUSE THE RECALL PARTS ARE NOT AVAILABLE. THE PERFORM SERVICE LIGHT IS STILL ON AND I WAS TOLD WHEN THE CHECK ENGINE LIGHT COMES ON AGAIN WHICH THEY SAID IT WOULD THAT I CAN BRING IT BACK AND THEY'LL TURN IT OFF AGAIN FOR ME. WE HAVE FILED A COMPLAINT WITH DODGE AND THEY OPENED A CASE THEN SENT US A MESSAGE THAT THEY CLOSED OUR CASE BECAUSE OUR TRUCK HAD BEEN FIXED. WE ARE AT A LOSS AS TO WHAT TO DO NOW.

NHTSA complaint #10991388 — an unverified report by a vehicle owner.

at 35,000 miles Portland, OR

STEERING

DODGE DEATH WOBBLE. WHILE DRIVING OUR 2013 DODGE RAM 3500 6.7 TURBO DIESEL PICKUP TRUCK AT ABOUT 40 MPH THE FRONT END STARTED VIOLENTLY SHACKING. I COULD NOT STEER OR CONTROL THE VEHICLE AT THAT POINT. THIS HAS HAPPENED NOW TWICE. FIRST TIME I WAS ON A FREEWAY AND ALMOST CAUSED A SERIOUS ACCIDENT AND THE SECOND TIME I WAS ON A TWO LANE HWY AND ALMOST DROVE OFF A CLIFF. BOTH OCCURRENCES I WAS ONLY ABLE TO SLOW DOWN BUT HAD ZERO CONTROL OVER STEERING. ONCE I GOT SLOWED DOWN TO ABOUT 10 MPH I WAS ABLE TO LET OFF THE BRAKE AND THE VIOLENT SHAKING STOPPED. I HAVE TAKEN THE VEHICLE INTO THE DODGE DEALERSHIP WHO SAID THERE WAS NOTHING WRONG WITH OUR VEHICLE. SIMILAR REPORTS OF THIS ISSUE ARE ALL THE INTERNET. IN BOTH OCCURRENCES IT FELT LIKE THE SHACKING STARTED IN THE FRONT RIGHT SIDE OF MY VEHICLE.

NHTSA complaint #10990713 — an unverified report by a vehicle owner.

at 29,468 miles Fredericksburg, VA

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. THE CONTACT STATED THAT THERE WERE MULTIPLE FAILURES CONCERNING THE VEHICLE AND THE DEALER FAILED TO PROVIDE A SOLUTION AFTER SEVERAL REPAIRS. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE EXPERIENCED A STRONG "DEATH WOBBLE" VIBRATION. THE VIBRATION CAUSED THE FRONT SEAT BELTS TO RESTRICT AND LOOSEN. THE CONTACT HAD TO REDUCE THE SPEED TO BELOW 45 MPH TO PREVENT THE CONDITION. THE DEALER DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED BY A TIRE REPAIR SHOP AND THE STEERING BOX FAILED AND NEEDED TO BE REPLACED. THE CONTACT HAD THE VEHICLE INSPECTED BY TWO INDEPENDENT MECHANICS. THE VEHICLE WAS ALSO TAKEN TO A TIRE REPAIR SHOP FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,468.

NHTSA complaint #10985948 — an unverified report by a vehicle owner.

at 92,000 miles Montrose, CO

STEERING

WHILE DRIVING AT 65 MPH THE STEERING WHEEL STARTED JERKING BACK AND FORTH, ALMOST WENT OFF HIWAY, TOOK IT TO A DEALER AND THEY REPLACED THE STEERING BOX. HAD EXTENDED WARRANTY BUT DEALER CHARGED ME $1100.00 FOR THE REPAIR, DROVE ABOUT 100 MILES AND SAME PROBLEM ONLY WORSE DID THE DEATH WOOBLE DOING 45 MPH CAN'T EVEN DRIVE IT BACK TO THE DEALER THAT DID REPAIR.

NHTSA complaint #10954103 — an unverified report by a vehicle owner.

at 63,000 miles Munhall, PA

STEERING

ON HIGHWAY AT 60MPH HIT BUMP STARING TO SHAKE VIOLENTLY SLOWDOWN TO 30 MPG TO STOP IT FROM SHAKEING THIS IS ABOUT THE SIX TIME DEALER SAYS NOTHING WRONGE SOME CALL IT THE DEALTH WOBBLE.

NHTSA complaint #10947210 — an unverified report by a vehicle owner.

at 86,500 miles Philadelphia, MS

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING APPROXIMATELY 75 MPH, THE FRONT END OF THE VEHICLE BEGAN TO VIBRATE VIOLENTLY AND THE CONTACT LOST STEERING CONTROL. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AND MANEUVERED TO SIDE OF THE ROAD FOR A FEW MOMENTS. THE ENGINE WAS NOT TURNED OFF AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,500. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10839964 — an unverified report by a vehicle owner.

at 25,000 miles Palestine, TX

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING APPROXIMATELY 16 MPH, THE STEERING WHEEL LOCKED TEMPORARILY. THE DEALER DIAGNOSED THAT THE STEERING COLUMN BOX WAS FRACTURED AND THE TOWER SHOCK ASSEMBLY FRACTURED AND DAMAGED THE STEERING BOX. THE DEALER REPAIRED THE BOX, BUT NOT THE TOWER BRACKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA complaint #10824932 — an unverified report by a vehicle owner.

at 53,000 miles Apple Valley, CA

STEERING

I RECEIVED IN LATE OCTOBER 2015 A LETTER FROM FCA (FIAT CHRYSLER AUTOMOBILES) REGARDING SAFETY RECALL R46/NHTSA 15V-541, WHICH STATES 2013 RAM 3500 TRUCKS MAY HAVE AN IMPROPERLY WELDED FRONT SUSPENSION TRACK BAR FRAME BRACKET, WHICH COULD SEPARATE WHILE DRIVING, CAUSING A HAZARDOUS SITUATION INCLUDING LOSS OF STEERING CONTROL. BEFORE I WENT TO THE DEALER TO HAVE THIS REMEDIED, I EXPERIENCED AN INCIDENT WHILE DRIVING ON THE INTERSTATE, WHERE THE FRONT END SUDDENLY STARTED SHAKING VIOLENTLY AND I LOST ALMOST ALL STEERING CONTROL, NARROWLY AVOIDING HITTING A FREEWAY SIGN AND EVENTUALLY STOPPING IN A DITCH ON THE SIDE OF THE SHOULDER. THIS WAS ALL RECORDED BY A DASHCAM VIDEO. UPON IMMEDIATE INSPECTION UNDER THE TRUCK, THE TRACK BAR MOUNTS WERE SEPARATED FROM THE FRAME, WELDS WERE BROKEN, LEAVING THE TRACK BAR DANGLING (SEE ATTACHED). THE TRUCK WAS TOWED TO THE CLOSEST DEALER, AND UPON INITIAL INSPECTION THE DEALER ALSO STATED THIS APPEARED TO BE THE ISSUE THAT WAS UNDER RECALL, BUT THEY HAD NO REMEDY FROM FCA CORPORATE ON HOW TO FIX IT AS OF YET. FOR NEARLY A MONTH THE TRUCK SAT UNTOUCHED AT THE DEALER, UNSAFE TO DRIVE, UNTIL I WAS NOTIFIED ON 12/3/2015 THAT FCA WILL NOT HONOR HANDLING THIS RECALL PROBLEM BECAUSE I HAD MODIFIED THE TRUCK WITH A LIFT KIT. I SAY: THE LIFT KIT MAY OR MAY NOT HAVE ACCELERATED THE FAILURE OF THE PART, BUT THE ULTIMATE REASON OF THIS SITUATION IS FCA'S POORLY MANUFACTURED PRODUCT IN WHICH A RECALL WAS REQUIRED, BUT ULTIMATELY NOT HONORED. THIS PROBLEM IS NOT AN ISSUE IN 2015 OR NEWER HEAVY DUTY RAMS, AS THE WELDING PROCESS IS COMPLETELY DIFFERENT. THEREFORE, FCA CLEARLY ACKNOWLEDGES THIS ISSUE BUT WHEN IT IS TIME ACT UPON THIS ACKNOWLEDGEMENT, THEY WOULD RATHER BLAME OTHERS. NOW I HAVE AN UNDRIVEABLE TRUCK THAT I DON'T KNOW HOW OR WHEN WILL BE FIXED.

NHTSA complaint #10808334 — an unverified report by a vehicle owner.

at 48,236 miles Fallon, NV

STEERING

I WAS WANTING TO KNOW WHY THE RAM 2013 AND THE 2014 ARE NOT ON THE BUY BACK PROGRAM. DUE TO MANUFACTURE RECALL R46, NHTSA RECALL 15V-541? I TOOK MY TRUCK IN TO HAVE ALL THE OTHER RECALLS FIXED ON IT BUT THEY TOLD ME THEY COULD NOT FIX THIS DUE TO THERE WERE NO PARTS AVAILABLE AND THAT WE WOULD BE PUT ON A WAITING LIST AND DID NOT KNOW WHEN THE FIX WAS GOING TO BE AVAILABLE. SO DO WE JUST KEEP PUTTING OUR FAMILIES IN THESE VEHICLES AND KEEP DRIVING THEM IN HOPES NOTHING HAPPENS TO US?

NHTSA complaint #10789074 — an unverified report by a vehicle owner.

Columbus, IN

STEERING

TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 15V541000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10785383 — an unverified report by a vehicle owner.

at 37,000 miles Robertsdale, AL

STEERING

SERPENTINE BELT BROKE FROM SUPPOSED "WEAR" AT 37K MILES WITH SUCH FORCE THAT IT BROKE THE FAN AND RADIATOR ON A 2013 3500 RAM HD TRUCK, RENDERING THE TRUCK'S STEERING, BRAKES, ETC., USELESS, IF ON MOUNTAIN/CURVY ROAD EXTREMELY DANGEROUS; THIS VEHICLE WAS ON INTERSTATE HIGHWAY AND DIFFICULT TO GET FROM LEFT LANE TO RIGHT MEDIAN. WOULD HAVE BEEN IMPOSSIBLE TO CORRECT IF IN CURVE. TRUCK IS STILL IN FOR REPAIRS AT DEALERSHIP 12 DAYS LATER. NO INVOICE RECEIVED; AMOUNT DUE $1500+

NHTSA complaint #10779149 — an unverified report by a vehicle owner.

at 80,000 miles Houston, TX

STEERING

WHILE DRIVING ON THE HIGHWAY THE TRUCK STARTING SHAKING VIOLENTLY, THE SPEED WAS REDUCED THE SHAKE CEASED BUT THE FRONT DRIVER SIDE TIRE CAME OFF. WHEN TAKEN IN A DODGE DEALERSHIP TO INQUIRE ABOUT REPAIR,WAS TOLD THEY COULD NOT REPAIR IT. THIS VEHICLE HAS LOST POWER WHEN DRIVING ON THE INTERSTATE HIGHWAY DUE TO FAULTY FUEL SYSTEM.

NHTSA complaint #10778710 — an unverified report by a vehicle owner.

at 24,700 miles Vancouver, WA

STEERING

TL* THE CONTACT OWNS A 2013 RAM 3500. WHILE DRIVING OVER 20 MPH OVER A POTHOLE, THE VEHICLE STEERED TO THE LEFT OR RIGHT, SHOOK TREMENDOUSLY, AND TILTED TO ONE SIDE. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH A TRACTION CONTROL MODULE, WHICH AUTOMATICALLY TOOK OVER THE CONTROL OF THE WHEELS TO MAINTAIN BALANCE WHEN THE VEHICLE HITS A BUMP. IN ADDITION, THE DEALER CONCLUDED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 24,700.

NHTSA complaint #10748196 — an unverified report by a vehicle owner.

at 3,000 miles Lena, LA

STEERING

TL* THE CONTACT OWNS A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THE STEERING WHEEL STARTED TO SHAKE AND BECAME LOOSE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER NUMEROUS TIMES AND THEY WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. WHILE TRAVELING, THE STEERING LINKAGE FRACTURED AND THE VEHICLE WAS SLOWLY DRIVEN AND PARKED AT THE CONTACT'S RESIDENCE. THE DEALER SENT A TECHNICIAN TO FURTHER DIAGNOSE THE VEHICLE IN WHICH THE TECHNICIAN VERIFIED THE FAILURE, BUT NO REMEDY WAS PROVIDED. THE DEALER ALSO REPAIRED THE REAR DIFFERENTIAL THREE TIMES AND THE FAILURE RECURRED. THE CONTACT NOTICED THAT THERE WAS ABNORMAL SWAYING IN THE REAR AND THE STEERING WHEEL FAILED TO SAFELY OPERATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 3,000.

NHTSA complaint #10713454 — an unverified report by a vehicle owner.

at 10,000 miles Martinsburg, WV

STEERING

STARTING IN JULY 2014 MY 2013 RAM 3500 HAS HAD DEATH WOBBLE AT LEAST 6-7 TIMES. GOING DOWN INTERSTATE AROUND 65-75 MPH IF THE RIGHT TIRE HITS A POT HOLE THE FRONT END STARTS TO SHAKE UNCONTROLLABLY. IN ORDER TO GET THE TRUCK TO STOP I HAVE TO COME DOWN ON THE BRAKES VERY HARD ALMOST TO A COMPLETE STOP. THIS IS VERY DANGEROUS NOT KNOW WHEN IT CAN HAPPEN AND A SEMI TRUCK IS RIGHT BEHIND YOU.

NHTSA complaint #10667869 — an unverified report by a vehicle owner.

Other 2013 RAM 3500 problems

← Full 2013 RAM 3500 report