FaultScore report
Owners have filed 25 complaints about the 2016 RAM Promaster 3500 with NHTSA between 2016 and 2022. The largest single group is the engine & cooling.
25
Complaints
1
Crashes reported
0
Fires reported
0
Injuries reported
48,000 mi
Median mileage at failure
Half of reported failures happened before this
47%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 400 miles
Median failure at 46,000 miles
1 crashes, 0 fires · median 86,000 mi
Median failure at 24,200 miles
Median failure at 5,200 miles
Median failure at 10,000 miles
Median failure at 378,569 miles
Median failure at 82,000 miles
Median failure at 378,569 miles
Median failure at 18,000 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
Reports where the owner recorded a crash, a fire, an injury or a death.
POWER TRAIN
THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.
NHTSA complaint #11219489 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.
NHTSA complaint #11455224 — an unverified report by a vehicle owner.
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.
NHTSA complaint #11455224 — an unverified report by a vehicle owner.
POWER TRAIN
I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY
NHTSA complaint #11413689 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY
NHTSA complaint #11413689 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY
NHTSA complaint #11413689 — an unverified report by a vehicle owner.
POWER TRAIN
MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING WAS SAME LIKE BEFORE. I TOOK IT AGAIN TO SAME DEALER, BUT THEY SAID THEY DIDN'T FIND ANYTHING. NOW MY PROBLEM IS MY WARRANTY IS EXPIRED BUT I AM HAVING SAME PROBLEMS. THEY COULDN'T FIX IT WHEN I HAD WARRANTY. IT SOUNDS LIKE MY LOSS EVEN I HAD WARRANTY.
NHTSA complaint #11406215 — an unverified report by a vehicle owner.
STRUCTURE:BODY
OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY.
NHTSA complaint #11399601 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY.
NHTSA complaint #11399601 — an unverified report by a vehicle owner.
ENGINE
OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY.
NHTSA complaint #11399601 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN
NHTSA complaint #11397893 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN
NHTSA complaint #11397893 — an unverified report by a vehicle owner.
SERVICE BRAKES
RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN
NHTSA complaint #11397893 — an unverified report by a vehicle owner.
AIR BAGS
2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP
NHTSA complaint #11395052 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE
NHTSA complaint #11324964 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE
NHTSA complaint #11324964 — an unverified report by a vehicle owner.
EQUIPMENT
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE
NHTSA complaint #11324964 — an unverified report by a vehicle owner.
ENGINE
A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. ON THIS RECALL I WAS TOLD BY THE DEALER THAT THEY HAVE NOT FOUND A SOLUTION. I CALLED THE FCA NUMBER AND IT JUST HANGS UP BEFORE I CAN TALK TO SOMEONE
NHTSA complaint #11302582 — an unverified report by a vehicle owner.
ENGINE
THERE HAS BEEN A SAFETY RECALL ISSUED TO ADDRESS AN OVERHEATING ISSUE IN FAN MOTORS. IT AFFECTS PROTESTERS WITH 3.0 L DIESEL OR 3.6 L GASOLINE ENGINES, WHICH OURS IS.THERE IS A HEIGHTENED RISK OF ENGINE FIRE, THEREFORE THEY HAVE ADVISED WE SHOULD NOT DRIVE THE VAN. THERE IS CURRENTLY NO FIX, AND WE ARE HAVE BEEN TOLD BY OUR CHRYSLER DEALER THEY MAY HAVE THE FIX ENGINEERED IN THE FIRST QUARTER OF 2020. THIS IS UNACCEPTABLE AS WE CAN'T DRIVE OUR VEHICLE.
NHTSA complaint #11290329 — an unverified report by a vehicle owner.
POWER TRAIN
THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.
NHTSA complaint #11219489 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE DRIVING AT AN UNKNOWN SPEED, A HEADLIGHT FAILED TO ILLUMINATE. THE CONTACT CONTINUED TO DRIVE AND, THIRTY MILES LATER, THE OTHER HEADLIGHT ALSO FAILED. THE VEHICLE WAS TAKEN TO HARTVILLE CHRYSLER DODGE JEEP RAM (900 E BOBO NEWSOM HWY, HARTVILLE, SC 29550) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE HEADLIGHT BULBS WERE BLOWN AND NEEDED TO BE REPLACED. THE HEADLIGHT BULBS WERE REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AT LEAST ONCE PER MONTH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #11097218 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD GRADUALLY EXTEND TO THE FLOORBOARD AND THE SHIFTER WOULD NOT CHANGE UNTIL THE BRAKE PEDAL WAS RELEASED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 400.
NHTSA complaint #10993789 — an unverified report by a vehicle owner.
ENGINE
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD GRADUALLY EXTEND TO THE FLOORBOARD AND THE SHIFTER WOULD NOT CHANGE UNTIL THE BRAKE PEDAL WAS RELEASED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 400.
NHTSA complaint #10993789 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE CONTACT STATED THAT THE HEADLIGHT BULBS WERE REPLACED 34 SEPARATE TIMES IN 17 MONTHS DUE TO CONTINUED FAILURES. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. ALSO, WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER ON SEVERAL OCCASIONS, BUT THE FAILURE COULD NOT BE DUPLICATED. ALSO WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WOULD GRADUALLY EXTEND TO THE FLOORBOARD AND THE SHIFTER WOULD NOT CHANGE UNTIL THE BRAKE PEDAL WAS RELEASED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 400.
NHTSA complaint #10993789 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 DODGE RAM PRO MASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE SERVICE MANAGER INDICATED THAT THE PART HAD BEEN DISCONTINUED AND WAS NOT INFORMED IF ANOTHER PAS WAS TO BE DESIGNED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10934975 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE RAM PRO MASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16E039000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE SERVICE MANAGER INDICATED THAT THE PART HAD BEEN DISCONTINUED AND WAS NOT INFORMED IF ANOTHER PAS WAS TO BE DESIGNED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10934975 — an unverified report by a vehicle owner.