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FaultScore report

2017 RAM Promaster City problems

Owners have filed 25 complaints about the 2017 RAM Promaster City with NHTSA between 2017 and 2025. The largest single group is the engine & cooling. Across this model's run it ranks 3 of 4 worst.

Read the complaints What breaks Worst years for the RAM Promaster City All 2017 cars
C

FaultScore 47/100

Higher is worse. Measured against the other years of the RAM Promaster City.

How this is worked out

The numbers

25

Complaints

0

Crashes reported

1

Fires reported

0

Injuries reported

550 mi

Median mileage at failure

Half of reported failures happened before this

76%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 41 vs 50 Severity 21 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 41
Against the median year of the RAM Promaster City. 50 means typical for this model; 100 means roughly double.
Severity — 21
4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
76% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2017 compares with every other RAM Promaster City

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2017 RAM Promaster City

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 8 32.0%

Median failure at 30,000 miles

Other & Unspecified 5 20.0%

0 crashes, 1 fires · median 23 mi

Electrical System 4 16.0%

Median failure at 16 miles

Windows, Mirrors & Wipers 3 12.0%

Median failure at 45 miles

Lights 2 8.0%

Median failure at 7,522 miles

Driver Assist & Collision Avoidance 1 4.0%
Fuel & Propulsion 1 4.0%

Median failure at 57,930 miles

Body & Structure 1 4.0%

Median failure at 550 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 9 52.9%
1,000 – 9,999 miles 1 5.9%
10,000 – 24,999 miles 1 5.9%
25,000 – 49,999 miles 2 11.8%
50,000 – 74,999 miles 2 11.8%
100,000 – 149,999 miles 1 5.9%
150,000+ miles 1 5.9%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2017 peak 4 Dec 2025

Recalls on the 2017 RAM Promaster City

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

17V824000

EQUIPMENT

Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

17V601000

EQUIPMENT:OTHER:LABELS

Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Risk: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.

16V953000

AIR BAGS:SIDE/WINDOW

Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.

Risk: If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2024548 314,717 units in Canada

Label

Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the tire and loading information label for all new vehicles.

Recall 2017663 7,391 units in Canada

Accessories

On certain vehicles equipped with the Roadside Emergency Kit containing a Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. Also, the nozzle may detach from the valve assembly with enough force that it could cause injury, and fail to discharge. In case of fire, failure of the extinguisher to function could result in injury and/or property damage. Correction: Dealers will replace the suspect Kidde fire extinguisher with a new Kidde fire extinguisher with a steel nozzle. For more information about recalled fire extinguishers, please visit <a href="https://inmarmarketaction.com/kidde/Kidde284CA/">www.kidde.com</a>.

Recall 2017467 4,483 units in Canada

Label

Certain vehicles may fail to comply with the requirements of Canada Motor Vehicle Safety Standard 110 - Tire Selection and Rims. The Placard (“Information – Tire & Loading” label) may not contain the correct vehicle capacity mass, total number of occupants, tire pressure and/or “none” designation for the spare tire when a full size spare tire is present. Correction: Dealers will replace the incorrect Placard (“Information – Tire & Loading” label).

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Cassville, MO Fire

UNKNOWN OR OTHER

The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment.

NHTSA complaint #11529348 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Canton, GA

ENGINE

Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.

NHTSA complaint #11703640 — an unverified report by a vehicle owner.

at 180,000 miles Rialto, CA

ENGINE

The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle was two full quarts of oil low. The contact was informed that the engine block was damaged and needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that prior to the oil consumption test, whenever the vehicle was started, the vehicle vibrated abnormally. The contact inspected the vehicle and found that the oil level was low. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

NHTSA complaint #11668186 — an unverified report by a vehicle owner.

Rialto, CA

UNKNOWN OR OTHER

It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts

NHTSA complaint #11650046 — an unverified report by a vehicle owner.

at 100,000 miles Dublin, TX

ENGINE

The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The "General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

NHTSA complaint #11645606 — an unverified report by a vehicle owner.

Indianapolis, IN

ENGINE

Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis had JUST changed their policy, effective TODAY, that they would no longer honor goodwill warranties in vehicles 2018 or older.

NHTSA complaint #11645069 — an unverified report by a vehicle owner.

at 57,930 miles Indianapolis, IN

FUEL SYSTEM, GASOLINE

The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.

NHTSA complaint #11606772 — an unverified report by a vehicle owner.

Portland, OR

UNKNOWN OR OTHER

My radio dont work i can see the camera to be reversed

NHTSA complaint #11606314 — an unverified report by a vehicle owner.

Portland, OR

ELECTRICAL SYSTEM

My radio dont work i can see the camera to be reversed

NHTSA complaint #11606314 — an unverified report by a vehicle owner.

Portland, OR

LANE DEPARTURE: BLIND SPOT DETECTION

My radio dont work i can see the camera to be reversed

NHTSA complaint #11606314 — an unverified report by a vehicle owner.

Cassville, MO Fire

UNKNOWN OR OTHER

The vehicle rpm reved up and then total loss of power then the vehicle caught fire wile driving down the road. Flames came out under dash and in engine compartment.

NHTSA complaint #11529348 — an unverified report by a vehicle owner.

Collegeville, PA

ENGINE

Oil consumption issue causing engine to stall without warning while driving. Burning through 2 quarts every 1000 miles. Almost caused 2 accidents so far.

NHTSA complaint #11467434 — an unverified report by a vehicle owner.

at 25,000 miles Iowa City, IA

ENGINE

MY VAN HAD A RECALL INVOLVING THE COOLING FAN, IT WAS REPAIRED. AT APPROXIMATELY 25,000 I HAD A CHECK ENGINE LIGHT, THE DEALER SAYS IT'S THE THERMOSTAT NEEDING REPLACED ($588.00!!!??? AT UNDER 26,000 MILES???!!!) THE TEMP GAUGE ALWAYS SITS RIGHT AT THE HALFWAY MARK, THIS CAN'T BE RIGHT BUT THEY SAID THAT'S TO BE EXPECTED.

NHTSA complaint #11403469 — an unverified report by a vehicle owner.

at 57,787 miles Gulfport, MS

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITH THE TAG LIGHT WARNING LIGHT ILLUMINATED. AFTER WAITING FOR SEVERAL MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (11477 NORTHPARK DR, GULFPORT, MS 39503, (228) 896-1515) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V202000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,787.

NHTSA complaint #11394730 — an unverified report by a vehicle owner.

at 30,000 miles Keller, TX

ENGINE

EXCESSIVE OIL CONSUMPTION.

NHTSA complaint #11390990 — an unverified report by a vehicle owner.

at 1 miles Pittsburgh, PA

UNKNOWN OR OTHER

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.

NHTSA complaint #11241135 — an unverified report by a vehicle owner.

at 1 miles Pittsburgh, PA

ELECTRICAL SYSTEM

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.

NHTSA complaint #11241135 — an unverified report by a vehicle owner.

at 1 miles Pittsburgh, PA

ENGINE

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.

NHTSA complaint #11241135 — an unverified report by a vehicle owner.

at 15,000 miles Bursa, MD

EXTERIOR LIGHTING

HEADLAMP BULB OUT OF WORK

NHTSA complaint #11140542 — an unverified report by a vehicle owner.

at 7,500 miles Wrightwood, CA

VISIBILITY/WIPER

I PURCHASED NEW A 2017 WINNEBAGO TREND MOTORHOME ON A 2016 RAM PROMASTER CHASSIS. THE OUTSIDE REAR VIEW MIRRORS COME IN 2 PARTS. THE LOWER MIRROR DUE TO AN ENGINEERING ERROR CAN NOT MOVE OUT FAR ENOUGH TO PERMIT A SAFE VIEW OF TRAFFIC. ESSENTIALLY IT AFFORDS MOSTLY A VIEW OF THE BODY OF THE VEHICLE. THE LOCAL DODGE AGENCY AGREES BUT UPON CONTACT OF DODGE AND WINNEBAGO NEITHER WILL FURNISH A MIRROR TO GIVE ME A SAFE VIEW. LANE*JS

NHTSA complaint #11120428 — an unverified report by a vehicle owner.

at 45 miles Ogdensburg, NY

UNKNOWN OR OTHER

INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!

NHTSA complaint #11067425 — an unverified report by a vehicle owner.

at 45 miles Ogdensburg, NY

EXTERIOR LIGHTING

INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!

NHTSA complaint #11067425 — an unverified report by a vehicle owner.

at 45 miles Ogdensburg, NY

VISIBILITY/WIPER

INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE BIFOCALS!

NHTSA complaint #11067425 — an unverified report by a vehicle owner.

at 550 miles Cary, NC

STRUCTURE:BODY

SLIDING DOOR ON THE PASSENGER SIDE UNLATCHES WHILE DRIVING .NO LOGICAL CONNECTION TO DRIVING SPEED OR BUMPY ROAD . HAPPENED TWICE WHILE DRIVING IN THE CITY AROUND 30 MPH AND ONES ON INTERSTATE AROUND 60 MPH .SERVICE DEPARTMENT DID TWO ATTEMPTS TO RECREATE THE ISSUE BY DRIVING THE CAR ABOUT 90 MILES BUT IT DIDN'T HAPPEN WHILE IN SERVICE DPT .

NHTSA complaint #11065393 — an unverified report by a vehicle owner.

at 45 miles Ogdensburg, NY

VISIBILITY/WIPER

I WANT TO COMPLAIN ABOUT A COMPANY VEHICLE WHICH I DRIVE - IT IS A 2017 RAM PROMASTER CITY - WHILE TALKING TO OTHER DRIVERS WE SHARE THE SAME PROBLEM. WE DON'T KNOW HOW FAST WE ARE GOING SINCE THE SPEEDOMETER IS TO DARK!!! NOBODY CARES!!!!

NHTSA complaint #11065216 — an unverified report by a vehicle owner.

at 16 miles Fairborn, OH

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16.

NHTSA complaint #11042581 — an unverified report by a vehicle owner.