30 of the
139 complaints filed about the RAM Promaster City
are about the electrical system —
22% of everything owners reported.
The worst model year for it is 2015.
On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house. I read recently that according to NHTSA, 292,000 ProMaster vans built between 2018 and 2026 are recalled due to a potential fire hazard linked to the cooling fan module. The ProMaster City has not been included in this recall. This seems like a mistake.
NHTSA complaint #11703791 — an unverified report by a vehicle owner.
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
NHTSA complaint #11461847 — an unverified report by a vehicle owner.
The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.
NHTSA complaint #11447051 — an unverified report by a vehicle owner.
Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode
NHTSA complaint #11436257 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SHUT-OFF WITH THE TAG LIGHT WARNING LIGHT ILLUMINATED. AFTER WAITING FOR SEVERAL MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (11477 NORTHPARK DR, GULFPORT, MS 39503, (228) 896-1515) BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V202000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,787.
NHTSA complaint #11394730 — an unverified report by a vehicle owner.
ENGINE RADIATOR COOLING FAN SIEZED UP AND BECAME VERY HOT. COULD START FIRE AS WELL AS OVERHEAT ENGINE PROBLEM. PROBLEM FOUND ON A COOL DAY SITTING IDLING. VEHICLE WON'T BE 2 YEARS IN SERVICE FOR ANOTHER 3 MONTHS
NHTSA complaint #11377257 — an unverified report by a vehicle owner.
I PURCHASED VEHICLE USED ON 2/14/2018. CARFAX STATED NO OUTSTANDING RECALLS. AFTER ABOUT ONE YEAR, VERY OCCASIONALLY, WHEN SHIFTING FROM PARK TO DRIVE, THE GEAR WOULD NOT ENGAGE UNTIL THE PROCESS WAS REPEATED. JUST RECENTLY, WHILE HIGHWAY DRIVING, BOTH "SERVICE ENGINE" AND "TRANSMISSION" WARNING LIGHTS APPEARED ON THE DASH. THIS WAS FOLLOWED BY A NEAR TOTAL LOSS OF POWER AND AN OCCASIONAL STALL. THIS OBVIOUSLY CREATED A DANGEROUS SAFETY HAZARD FOR ME AND THE OTHER DRIVERS IN MY AREA. I TOOK THE VEHICLE TO THE LOCAL RAM DEALERSHIP (PEACOCK - BLUFFTON, SC) AND (AFTER 5 DAYS) WAS TOLD I NEEDED A NEW "TRANSAXLE RANGE SENSOR WIRING HARNESS" ($700. +/-) AND A POWERTRAIN SOFTWARE UPDATE (WARRANTY). SOME RESEARCH REVEALED A RECALL BY FIAT-CHRYSLER (8/2016) FOR THE WIRING HARNESS - S55 / NHTSA 16V-529. ACCORDING TO THE DEALER, FIAT-CHRYSLER WILL ONLY HONOR THIS RECALL FOR A PERIOD OF 2 YEARS FROM DATE OF ISSUE. FURTHER RESEARCH REVEALED THAT NHTSA REQUIRES RECALLS BE HONORED FOR A "REASONABLE" AMOUNT OF TIME, SUGGESTING THAT 10 YEARS IS "REASONABLE". THIS IS DAY #8 AS THE VEHICLE REMAINS IN A BAY AT THE DEALERSHIP. I AM LOOKING FROM SOME GUIDANCE ON HOW TO PROCEED.
NHTSA complaint #11321463 — an unverified report by a vehicle owner.
NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.
NHTSA complaint #11241135 — an unverified report by a vehicle owner.
VAN STOP RUNNING WITH NO WARNING WHILE DRIVING DOWN THE ROAD. PULL OVER AND CHECK BATTERY CONNECTION, WIGGLE WIRE, RETURN TO VAN AND IT RESTARTS. THIS HAS OCCURRED MORE THAN 6 TIMES IN THE LAST 2 WEEKS. I AFRAID TO GET ON THE EXPRESS WAY.
NHTSA complaint #11182408 — an unverified report by a vehicle owner.
VAN LOSES ELECTRICAL POWER WHEN DRIVEN AND STALLS. THIS IS WHILE DRIVING ON A CITY STREET GO STRAIGHT ON THE ROAD. THIS IS A OFF AND ON ISSUE WITH THIS VEHICLE. IT HAS BEEN TO THE MAINTENANCE SHOP WHO COULD FIND ANYTHING NOR CODES. SUGGESTED WE TAKE IT TO A DEALER, THEY TELL US THE SAME THING. NO CODES AND IT DROVE FINE WITH NO ISSUES. WELL, I HAVE HAD TWO DIFFERENT EMPLOYEES DRIVING IT AND IT HAS DONE THE SAME THING A TOTAL OF FOUR TIMES. IT IS A POWER ISSUE AS THE CLOCK/RADIO RESETS EACH TIME IT HAPPENS! DEALERSHIP HAS ONLY DROVE IT FOR 10 MINUTES. IT HAS STALLED AFTER WE'VE USED IT 4-5 HOURS IN THE DAY.
NHTSA complaint #11139419 — an unverified report by a vehicle owner.
EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.
NHTSA complaint #11129489 — an unverified report by a vehicle owner.
COOLING FAN AND RELAY BLEW AT 46000 MILES. COOLING FAN BEARINGS WENT AND SEIZED, COOLING FAN RELAY NO GOOD. DEALER WOULD NOT WARRANTY BECAUSE IT WAS OVER 36000 MILES. FROM WHAT I READ ON FORUMS, THIS IS A COMMON ISSUE WITH THIS VAN AND THEY ARE AWARE OF IT, YET THEY HAVE NOT RECALLED ANY. I FIRST DISCOVERED THIS ISSUE WHILE IDLING IN TRAFFIC. I CALLED THE DEALERSHIP AND THEY WEREN'T MUCH HELP, I WEEK LATER THE FAN SEIZED AND THE CHECK ENGINE LIKE CAME ON PUSHING A CODE FOR THE FAN 2 CONTROL SYSTEM.
NHTSA complaint #11109543 — an unverified report by a vehicle owner.
ENGINE WONT CRANK OVER WHEN TURNING IGNITION SWITCH. PARTS ARE ON BACK ORDER. HAVE BEEN WAITING FOR 3 WEEKS AND STILL NO PARTS. WAS INFORMED THERE ARE OVER 300 ON BACK ORDER.
NHTSA complaint #11102826 — an unverified report by a vehicle owner.
EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.
NHTSA complaint #11082390 — an unverified report by a vehicle owner.