39 of the 153 complaints about the 2021 RAM Promaster are about the driver-assist systems — 25% of everything reported for this model year. Half of the failures with a mileage on record happened before 36,000 miles.
39
Complaints
0
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11757496 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview camera displayed a distorted image. The approximate failure mileage was 80,000.
NHTSA complaint #11746715 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.
NHTSA complaint #11745891 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 37,000.
NHTSA complaint #11743581 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 RAM 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) however, the part to do the repair was unavailable. The contact mention he has had several issues with the vehicle on the freeway and bridge where the vehicle stalled while driving at any unknown speed. The contact stated that several dealers were contacted and informed him that the parts were no longer available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and they informed him there is currently no remedy. The contact had not experienced a failure.
NHTSA complaint #11740424 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
NHTSA complaint #11736521 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram 3500 Promaster. The contact received notifications of NHTSA campaign numbers: 25V552000 (BACK OVER PREVENTION) and 25V552000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that he is unable to rent the vehicles due to the recall.
NHTSA complaint #11736522 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
My 2021 Ram ProMaster 2500 has two open safety recalls with no remedy available: NHTSA Recall 25V-552 (rearview camera FMVSS 111 compliance issue) issued August 26, 2025 NHTSA Recall 25V-720 (cooling fan fire risk) issued October 23, 2025 As of April 2026, no remedy has been provided for either recall. The vehicle is used commercially for rental income, and the lack of a repair has caused financial loss of approximately $500–$1,000 per month. One of the recalls involves a potential vehicle fire risk. The prolonged delay without a remedy is concerning for both safety and financial reasons.
NHTSA complaint #11730629 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 1500. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). The failure obstructed the vision of the driver, preventing the driver from safely operating the vehicle. The failure was intermittent. The message that the camera was not available was displayed. Several months later, the contact received notification of NHTSA Campaign Number: 25V552000 ( BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that several employees refused to drive the vehicle due to safety concerns. The failure mileage was approximately 45,000.
NHTSA complaint #11726434 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, parts for the recall repairs were not yet available. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, but provided no assistance. The contact was informed that the recalls were not associated with the VIN. The contact had not experienced a failure.
NHTSA complaint #11723604 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owned a 2021 Ram Promaster 1500. The contact had stopped at a house that the contact worked on and parked the vehicle on the side of the house. The contact turned off the engine and entered the house, and after twenty minutes, when the contact stepped outside, the vehicle was engulfed in flames. The flames spread to the house and caused damage to the property. Some of the paint melted; the garage door, driveway, side door, and some of the landscape were damaged. The fire department was called and extinguished the fire. No police report was filed. The contact was informed by the fire department that the fire started due to a mechanical issue in the engine area. Afterwards, the contact was informed by the fire department that the investigation into the origin of the fire was inconclusive. The insurance company was notified and towed the vehicle to an unknown location. The insurance company declared the vehicle a total loss. The manufacturer was notified of the fire. The manufacturer advised the contact that a field inspector would be sent to inspect the vehicle. The field inspector had inspected the vehicle. The contact received an email from the manufacturer stating that the damage was not their responsibility and the claim had been closed. The contact stated that two weeks prior to the fire, a message saying "rear camera not available" was displayed, and an unknown warning code was illuminated on the instrument panel. Upon further investigation, the contact discovered that NHTSA Campaign Number: 25V552000 (BACK OVER PREVENTION) was associated with the VIN. The failure mileage was approximately 64,000.
NHTSA complaint #11721779 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The contact stated while shifted in reverse(R), the rearview camera failed to display a clear image of the rear of the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11720719 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Thor Scope RV built on a 2021 Ram Promaster 1500 Chassis. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
NHTSA complaint #11718476 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
The rearview camera intermittently fails when the vehicle is shifted into reverse. The image flickers, becomes distorted, upside down, or goes completely blank. This is a known issue covered under Recall #59C, but the dealer stated there is currently no available remedy. The failure makes backing up unsafe and unpredictable.
NHTSA complaint #11712029 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram ProMaster 2500. The contact received notifications of NHTSA Campaign Numbers: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he lost income because the parts were not currently available. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11712045 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received for NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling). The contact made several calls to the local dealer but was advised that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 59,000.
NHTSA complaint #11709065 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11708825 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 1500. The contact stated that while reversing, the rear-view camera displayed a dim image, impairing the view of driver. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, parts were not yet available. The contact stated that because of the failure, the contact was involved in two minor crashes while reversing. The contact was excited to learn about the recall; however, the parts were not yet available. The contact stated that the manufacturer needed to take accountability and provide the parts for the repair. The manufacturer was made aware of the failure, and a case was filed, and the complaint was escalated. The failure mileage was approximately 15,000.
NHTSA complaint #11706555 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure). The contact called an unknown local dealer and was referred to a Dodge dealer for assistance. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle and the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The failure mileage was approximately 14,272.
NHTSA complaint #11700023 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.
NHTSA complaint #11699578 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.
NHTSA complaint #11699578 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram ProMaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that while in reverse on several occasions, the rear-view camera failed to activate, and the instrument panel was black. The vehicle was taken to the same dealer on several occasions and the security gateway module was replaced. The vehicle was repaired twice however, the failure reoccurred. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 3,000.
NHTSA complaint #11689353 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
There is currently a recall on Ram Promasters built in 2022 and onward for an issue with the backup camera. My vehicle was built in the spring of 2021 and has the identical issue, but is not covered under the recall.
NHTSA complaint #11664559 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.
NHTSA complaint #11605890 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I had to replace my backup camera as it was faulty and the newer models had a recall. My blind spot monitoring system cuts off randomly going down the road. We have paid out of pocket for a new camera and the dealership can't figure out why the blind spot indicator cuts off.
NHTSA complaint #11605890 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot monitoring function frequently disables while driving this vehicle. This occurs more often during warmer weather and in my case only seems to happen when the brakes are applied. For a few minutes after each "blind spot disabled" warning, you cannot reset the blind spot alert function through the touchscreen system. This is a safety issue because you often don't notice that the blind spot alert is disabled and expect to see or hear the blind spot warning when driving if an approaching vehicle is in your blind spot. This issue seems to primarily affect 2021 Ram Promaster vans. There are many posts in the ram promaster online forum about it @ [XXX] . My dealer connected my promaster to their computer just after the disable warning and there was no indication that it had happened--even though you could visually see that the blind spot monitor was off in the vehicle touchscreen monitor. They kept the vehicle for an afternoon and could not determine what was causing this malfunction. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11595272 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2021 Ram Promaster 2500. The contact stated that while parking the vehicle, the back-over prevention camera failed to operate as needed. The vehicle was turned off and restarted. The vehicle was diagnosed by the dealer and the failure was stated as a manufacturer’s defect. The manufacturer was made aware of the failure. The failure mileage was approximately 34,000.
NHTSA complaint #11582139 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
blind spot alert disables itself. had vehicle back to dodge dealer three times . dealer resets but blind spot disables itself ,sometime it is ok for days sometimes only hours very random.very dangerous, and unreliable almost had accident .
NHTSA complaint #11508911 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Blind Spot Detection (BSD) goes off randomly when driving. Not having the BSD on obviously makes the driver more likely to change lanes into another vehicle. In addition, when it goes off an alert sound and text scrolls on the dash, distracting the driver for several second. In addition, it takes the driver's eyes off the road to turn it back on (have to go through several pages to get to the BSD option). There are multiple PromasterForum complaints about this (many people are having this problem) - two solutions have been identified, but RAM has not acknowledged the problem. The shortest form is https://www.promasterforum.com/threads/blind-spot-detection-shutting-down-while-driving.95972/
NHTSA complaint #11495667 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot warning randomly disables itself and has to be enabled again through the control panel.
NHTSA complaint #11485746 — an unverified report by a vehicle owner.