Owners have filed 21 complaints
about the 2007 Saturn Relay with NHTSA between 2008 and 2018.
The largest single group is the body & structure.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Saturn Relay. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 73
43% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2007 Saturn Relay
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Body & Structure
523.8%
Median failure at 18,220 miles
Fuel & Propulsion
314.3%
Median failure at 59,000 miles
Electrical System
314.3%
Median failure at 29,693 miles
Doors, Latches & Locks
29.5%
Median failure at 21,500 miles
Stability & Traction Control
29.5%
Median failure at 55,000 miles
Brakes
29.5%
Median failure at 102,500 miles
Acceleration & Cruise Control
14.8%
Median failure at 150,000 miles
Suspension
14.8%
Median failure at 40,000 miles
Steering
14.8%
Median failure at 36,000 miles
Transmission & Drivetrain
14.8%
Median failure at 150,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
29.5%
10,000 – 24,999 miles
419.0%
25,000 – 49,999 miles
628.6%
50,000 – 74,999 miles
419.0%
100,000 – 149,999 miles
29.5%
150,000+ miles
314.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2008peak 3Nov 2018
NHTSA investigations into the 2007 Saturn Relay
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA07019Opened 11 Dec 2007Closed 23 Feb 2009LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOOR
ODI EVALUATED GENERAL MOTORS' (GM) DATA, CONDUCTED CONSUMER INTERVIEWS, INSPECTED AND TESTED MY 2005-2007 GM MINIVANS WITH REGARD TO THE ALLEGED DEFECT OF A POWER SLIDING DOOR (PSD) OPENING WHILE THE VEHICLE IS OUT OF PARK.ODI IDENTIFIED A HIGH WARRANTY CLAIM RATE.HOWEVER, THESE CLAIMS ARE RELATED TO VARIOUS PROBLEMS ASSOCIATED WITH DOORS NOT PROPERLY OPENING OR CLOSING AND NOT SPECIFICALLY TO DOORS OPENING WHILE DRIVING.THE CONDITION OF THE PSD REVERSING DIRECTION DURING THE CLOSING SEQUENCE IS CONSISTENT WITH AN OBSTRUCTION OF THE DOOR, OR WITH IMPROPER ALIGNMENT OF THE DOOR, AND THIS IS ADD...
Recalls on the 2007 Saturn Relay
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
In the owners' own words, exactly as filed with NHTSA.
at 150,000 milesVallejo, CA
POWER TRAIN
TL* THE CONTACT OWNS A 2007 SATURN RELAY. WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED TO 80 MPH. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE DID NOT DECELERATE. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND THE SPEED DECREASED TO 40 MPH. THE CONTACT THEN SHIFTED INTO PARK AND THE VEHICLE STOPPED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
NHTSA complaint #11149773 — an unverified report by a vehicle owner.
at 150,000 milesVallejo, CA
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 SATURN RELAY. WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED TO 80 MPH. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE DID NOT DECELERATE. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND THE SPEED DECREASED TO 40 MPH. THE CONTACT THEN SHIFTED INTO PARK AND THE VEHICLE STOPPED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
NHTSA complaint #11149773 — an unverified report by a vehicle owner.
at 150,000 milesVallejo, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 SATURN RELAY. WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED TO 80 MPH. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE DID NOT DECELERATE. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND THE SPEED DECREASED TO 40 MPH. THE CONTACT THEN SHIFTED INTO PARK AND THE VEHICLE STOPPED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
NHTSA complaint #11149773 — an unverified report by a vehicle owner.
at 102,000 milesShreveport, LA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN RELAY. THE CONTACT STATED THAT THE VEHICLE CAME EQUIPPED WITH A REMOTE UNLOCK FOR THE REAR SLIDING DOORS. THE WIRELESS SYSTEM WOULD CLOSE AND OPEN INDEPENDENTLY WHEN THE VEHICLE WAS BEING DRIVEN. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TOT BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. MA 10/22/2015
NHTSA complaint #10760358 — an unverified report by a vehicle owner.
at 129,630 milesHouston, TX
FUEL/PROPULSION SYSTEM
ON DECEMBER 17 2012 I WAS ON MY WAY BACK TO A CUB SCOUTS CHRISTMAS PARTY. I WAS GOING THROUGH A GREEN LIGHT MY 2007 7 SATURN RELAY STARTED LOOSING POWER.I CALLED MY DAD TO PULL ME IN TO HIS HOUSE. I STARTED TO ELIMINATING EVERY THING POSSIBLE TRYING. SO I DROPPED THE FUEL TANK AND PULLED THE FUEL PUMP OUT THE FUEL WAS EMPTY.WHEN THE FUEL GAUGE SAID IT STILL HAD 1/4 TANK OF GAS IN THE TANK.
NHTSA complaint #10490903 — an unverified report by a vehicle owner.
at 40,000 milesUtica, MI
SUSPENSION
TL* THE CONTACT OWNS A 2007 SATURN RELAY 2.2L. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SEIZED. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THAT THE FRONT WHEEL BEARING WAS CORRODED WITH RUST. THE DEALER HAD THE UNIT REPLACED.THE FRONT WHEEL BEARING WAS REPLACED THREE TIMES AFTER THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE CURRENT MILEAGE WAS 61,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10461704 — an unverified report by a vehicle owner.
at 59,000 milesLebanon, OH
FUEL SYSTEM, OTHER
THIS IS IN RESPONSE TO A NEWS STORY I SAW ON 2005-2007 GM FUEL GAUGE ISSUES. WE HAVE A GM 2007 SATURN RELAY EXPERIENCING THE SAME ERRATIC FLUCTUATIONS, AND WE WOULD LIKE TO HAVE THIS VEHICLE ADDED TO THE INVESTIGATION IF POSSIBLE.
NHTSA complaint #10405612 — an unverified report by a vehicle owner.
at 55,000 milesMeridianville, AL
SERVICE BRAKES, ELECTRIC
THE TRACTION CONTROL AND ABS GOES OUT EXCESSIVELY IN MY 2007 SATURN RELAY, AFFECTING THE BRAKING SYSTEM. THIS HAPPENS EVERY TIME IT IS DRIVEN. THERE IS A SERVICE MESSAGE THAT APPEARS. THE ONLY CORRECTION SO FAR IS TO SHUT THE ENGINE OFF AND TURN IT BACK ON. THIS ONLY WORKS FOR A FEW MINUTES UNTIL IT BEGINS AGAIN.
NHTSA complaint #10283736 — an unverified report by a vehicle owner.
at 55,000 milesMeridianville, AL
ELECTRONIC STABILITY CONTROL (ESC)
THE TRACTION CONTROL AND ABS GOES OUT EXCESSIVELY IN MY 2007 SATURN RELAY, AFFECTING THE BRAKING SYSTEM. THIS HAPPENS EVERY TIME IT IS DRIVEN. THERE IS A SERVICE MESSAGE THAT APPEARS. THE ONLY CORRECTION SO FAR IS TO SHUT THE ENGINE OFF AND TURN IT BACK ON. THIS ONLY WORKS FOR A FEW MINUTES UNTIL IT BEGINS AGAIN.
NHTSA complaint #10283736 — an unverified report by a vehicle owner.
at 55,000 milesMeridianville, AL
TRACTION CONTROL SYSTEM
THE TRACTION CONTROL AND ABS GOES OUT EXCESSIVELY IN MY 2007 SATURN RELAY, AFFECTING THE BRAKING SYSTEM. THIS HAPPENS EVERY TIME IT IS DRIVEN. THERE IS A SERVICE MESSAGE THAT APPEARS. THE ONLY CORRECTION SO FAR IS TO SHUT THE ENGINE OFF AND TURN IT BACK ON. THIS ONLY WORKS FOR A FEW MINUTES UNTIL IT BEGINS AGAIN.
NHTSA complaint #10283736 — an unverified report by a vehicle owner.
at 36,000 milesMansfield, TX
STEERING
ON MAY 1, 2009 THE DRIVERS SIDE SLIDING DOOR FELL OFF MY 2007 SATURN RELAY. IT WAS IMMEDIATELY TAKEN TO OUR LOCAL SATURN DEALERSHIP AND TO THIS DAY HAS YET TO BE FIXED. WE WERE VERY FORTUNATE THAT NONE OF OUR 5 CHILDREN WERE HURT BUT THEY WERE TRAUMATIZED BY THIS INCIDENT AND ARE AFRAID TO RIDE BY ANY SLIDING VAN DOOR. NOT ONLY HAS THIS HAPPENED BUT BACK IN FEBRUARY WE HAD A INCIDENT WHERE THE STEERING COLUMN BROKE FOR NO REASON. I DO NOT FEEL THAT SATURN/GM IS TAKING THE APPROPRIATE STEPS TO INSURE THAT THESE VEHICLES ARE SAFE TO DRIVE OR SAFE FOR PASSENGERS. THE DEALERSHIP ACTUALLY TOLD MY HUSBAND TODAY THAT WE COULD NO LONGER HAVE RENTAL AND MUST DRIVE OUR VAN EVEN THOUGH IT IS NOT FIXED. THIS IS A HUGE SAFETY VIOLATION I HAVE A SET OF TWINS AND A SET OF TRIPLETS EVERY SEAT IN MY VAN IS OCCUPIED SO I CAN NOT JUST PUT SOMEONE IN A DIFFERENT SEAT TO AVOID A POSSIBLE PROBLEM WITH THE DOOR FALLING OFF. I REALIZE THAT GETTING PARTS IS SLOW BECAUSE OF THE CUT BACKS BUT I SHOULD NOT HAVE TO PUT MY FAMILIES LIFE IN DANGER BECAUSE A AUTO MAKER CAN NOT PRODUCE THE PARTS TO FIX THE VEHICLES THEY MAKE. THIS IS NOT THE FIRST ISSUE WE HAVE HAD WITH THIS VAN, BACK IN JANUARY 2009 IT WAS IN THE SHOP FOR A PROBLEM WITH HE STEERING COLUMN. APPARENTLY THE STEERING COLUMN HAD A BREAK IN IT AND WE ARE LUCKY THE STEERING DID NOT GO OUT ON THE VAN. THIS VAN IS BEGINNING TO LOOK MORE AND MORE LIKE A LEMON EVERY DAY.
NHTSA complaint #10269400 — an unverified report by a vehicle owner.
at 36,000 milesMansfield, TX
STRUCTURE
ON MAY 1, 2009 THE DRIVERS SIDE SLIDING DOOR FELL OFF MY 2007 SATURN RELAY. IT WAS IMMEDIATELY TAKEN TO OUR LOCAL SATURN DEALERSHIP AND TO THIS DAY HAS YET TO BE FIXED. WE WERE VERY FORTUNATE THAT NONE OF OUR 5 CHILDREN WERE HURT BUT THEY WERE TRAUMATIZED BY THIS INCIDENT AND ARE AFRAID TO RIDE BY ANY SLIDING VAN DOOR. NOT ONLY HAS THIS HAPPENED BUT BACK IN FEBRUARY WE HAD A INCIDENT WHERE THE STEERING COLUMN BROKE FOR NO REASON. I DO NOT FEEL THAT SATURN/GM IS TAKING THE APPROPRIATE STEPS TO INSURE THAT THESE VEHICLES ARE SAFE TO DRIVE OR SAFE FOR PASSENGERS. THE DEALERSHIP ACTUALLY TOLD MY HUSBAND TODAY THAT WE COULD NO LONGER HAVE RENTAL AND MUST DRIVE OUR VAN EVEN THOUGH IT IS NOT FIXED. THIS IS A HUGE SAFETY VIOLATION I HAVE A SET OF TWINS AND A SET OF TRIPLETS EVERY SEAT IN MY VAN IS OCCUPIED SO I CAN NOT JUST PUT SOMEONE IN A DIFFERENT SEAT TO AVOID A POSSIBLE PROBLEM WITH THE DOOR FALLING OFF. I REALIZE THAT GETTING PARTS IS SLOW BECAUSE OF THE CUT BACKS BUT I SHOULD NOT HAVE TO PUT MY FAMILIES LIFE IN DANGER BECAUSE A AUTO MAKER CAN NOT PRODUCE THE PARTS TO FIX THE VEHICLES THEY MAKE. THIS IS NOT THE FIRST ISSUE WE HAVE HAD WITH THIS VAN, BACK IN JANUARY 2009 IT WAS IN THE SHOP FOR A PROBLEM WITH HE STEERING COLUMN. APPARENTLY THE STEERING COLUMN HAD A BREAK IN IT AND WE ARE LUCKY THE STEERING DID NOT GO OUT ON THE VAN. THIS VAN IS BEGINNING TO LOOK MORE AND MORE LIKE A LEMON EVERY DAY.
NHTSA complaint #10269400 — an unverified report by a vehicle owner.
at 26,000 milesGoose Creek, SC
STRUCTURE
I OWN A 2007 SATURN RELAY. I HAVE HAD NOTHING BUT PROBLEM WITH THE REAR SLIDING DOORS. I BOUGHT IN APRIL OF 2007. IT WAS USED. THE PASSENGER DOOR STARTED OPENING WHEN I WAS DRIVING. ONE NIGHT WHEN I STOPPED TO GET GAS A PASSENGER GOT OUT AND THE DOOR FELL OFF. TOOK TO DEALERSHIP. WAS COVERED UNDER WARRANTY THEY ALSO HAD TO PAINT PASSENGER SIDE. A FEW MONTHS LATER, THE DRIVERS SIDE STARTED OPENING UP WHILE I WAS DRIVING. IT OPENED UP AND I HAD TO PULL OVER AND THE DOOR FELL OFF WHILE I WAS TRYING TO CLOSE IT ON A BUSY HIGHWAY AT NIGHT. TOOK TO DEALERSHIP. THEY REPAIRED EVEN THOUGH NO LONGER UNDER WARRANTY BECAUSE OF MILEAGE. NOW MY PASSENGER SIDE DOOR IS OPENING AGAIN AND THE DEALERSHIP IS REPAIRING AGAIN AT NO CHARGE. THIS CAR SCARES ME. I HAVE 4-6 KIDS IN MY CAR AT ANY GIVEN TIME. IS IT GOING TO TAKE ONE OF THEM FALLING OUT WHEN THIS DOOR OPENS TO GET ANYONE TO SAY HEY WE NEED TO DO SOMETHING. I AM CONSULTING A LAWYER.
NHTSA complaint #10265686 — an unverified report by a vehicle owner.
at 26,000 milesGoose Creek, SC
LATCHES/LOCKS/LINKAGES
I OWN A 2007 SATURN RELAY. I HAVE HAD NOTHING BUT PROBLEM WITH THE REAR SLIDING DOORS. I BOUGHT IN APRIL OF 2007. IT WAS USED. THE PASSENGER DOOR STARTED OPENING WHEN I WAS DRIVING. ONE NIGHT WHEN I STOPPED TO GET GAS A PASSENGER GOT OUT AND THE DOOR FELL OFF. TOOK TO DEALERSHIP. WAS COVERED UNDER WARRANTY THEY ALSO HAD TO PAINT PASSENGER SIDE. A FEW MONTHS LATER, THE DRIVERS SIDE STARTED OPENING UP WHILE I WAS DRIVING. IT OPENED UP AND I HAD TO PULL OVER AND THE DOOR FELL OFF WHILE I WAS TRYING TO CLOSE IT ON A BUSY HIGHWAY AT NIGHT. TOOK TO DEALERSHIP. THEY REPAIRED EVEN THOUGH NO LONGER UNDER WARRANTY BECAUSE OF MILEAGE. NOW MY PASSENGER SIDE DOOR IS OPENING AGAIN AND THE DEALERSHIP IS REPAIRING AGAIN AT NO CHARGE. THIS CAR SCARES ME. I HAVE 4-6 KIDS IN MY CAR AT ANY GIVEN TIME. IS IT GOING TO TAKE ONE OF THEM FALLING OUT WHEN THIS DOOR OPENS TO GET ANYONE TO SAY HEY WE NEED TO DO SOMETHING. I AM CONSULTING A LAWYER.
NHTSA complaint #10265686 — an unverified report by a vehicle owner.
at 6,000 milesCamano Island, WA
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 SATURN RELAY. WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE DISPLAYED INACCURATE READINGS. THE GAUGE SHOWED 1/4 TANK OF GAS WHEN THE VEHICLE WAS ACTUALLY EMPTY. THE VEHICLE HAS BEEN TO THE DEALER FOR REPAIRS, BUT THE FAILURE ALWAYS RECURS. THE CURRENT MILEAGE WAS 11,000 AND FAILURE MILEAGE WAS 6,000. UPDATED 11-25-08 *BF UPDATED 11/26/08.
NHTSA complaint #10247972 — an unverified report by a vehicle owner.
at 6,000 milesCamano Island, WA
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL*THE CONTACT OWNS A 2007 SATURN RELAY. WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE DISPLAYED INACCURATE READINGS. THE GAUGE SHOWED 1/4 TANK OF GAS WHEN THE VEHICLE WAS ACTUALLY EMPTY. THE VEHICLE HAS BEEN TO THE DEALER FOR REPAIRS, BUT THE FAILURE ALWAYS RECURS. THE CURRENT MILEAGE WAS 11,000 AND FAILURE MILEAGE WAS 6,000. UPDATED 11-25-08 *BF UPDATED 11/26/08.
NHTSA complaint #10247972 — an unverified report by a vehicle owner.
at 17,000 milesHarvey, LA
STRUCTURE:BODY:DOOR
I OWN A 2007 SATURN RELAY 3 MINIVAN. THE VAN HAS DUAL POWER ASSISTED REAR SLIDING CARGO DOORS. DURING MY FAMILY'S EVACUATION FOR HURRICANE GUSTAV THE PASSENGER SIDE POWER ASSISTED SLIDING CARGO DOOR DID NOT CLOSE PROPERLY (DID NOT LATCH). I ELECTRICALLY RE-CLOSED THE DOOR AND LOCKED THE VEHICLE. DURING THE WEEK OF SEPTEMBER 1ST THROUGH SEPTEMBER 7TH THE SAME DOOR WOULD NOT CLOSE PROPERLY, UNLATCHED WHEN THE FORWARD DRIVER OR PASSENGER DOOR WAS CLOSED AFTER ENTERING, AND UNLATCHED WHILE I WAS DRIVING ON INTERSTATE I-10 PASSING THROUGH THE MOBILE BAY TUNNEL. AFTER EXITING TO FIND A SAFE PLACE TO "RE-CLOSE" THE SLIDING DOOR I STOPPED & TRIED TO PUSH ON THE REAR EDGE TO SHUT THE DOOR. INSTEAD OF CLOSING THE DOOR OPENED COMPLETELY BY ITSELF (POWER ASSISTED). THE SLIDING DOOR HAS NOT OPENED ENTIRELY WHILE THE CAR IS IN MOTION, BUT REGULARLY UNLATCHED. IT DOES NOT MATTER IF THE DOOR IS LOCKED OR CONSOLE SLIDING DOOR SWITCHES TURNED OFF. THE PASSENGER SLIDING DOOR HAS UNLATCHED WITH THE CAR STOPPED AT A RED LIGHT, DRIVING AND HITTING A BUMP, AND DRIVING AND TURNING A CORNER. THE PROBLEM ONLY EXIST ON THE PASSENGER SIDE SLIDING DOOR. THE DRIVER SIDE POWER ASSISTED SLIDING DOOR CONTINUES TO WORK CORRECTLY. THE VEHICLE WAS TAKEN TO THE SATURN OF NEW ORLEANS WESTBANK WHERE IT WAS PURCHASED FOR INVESTIGATION AND REPAIR ON SEPTEMBER 17, 2008 UNDER A WARRANTY CLAIM (I HAVE AN EXTENDED WARRANTY PLAN WITH THE VEHICLE). THE VEHICLE REMAINS THERE AFTER ONE DAY. I HAVE ALSO OPENED A COMPLAINT FILE WITH SATURN CORP, FILE NUMBER 71-663259600. SATURN HAS CALLED ME TO SAY THEY ARE WORKING TO RESOLVE THE PROBLEM. THE REPRESENTATIVE'S NAME IS LINDSEY, PHONE 866-290-5700, EXT. 21622. TO MY AMAZEMENT THE SATURN DEALER'S SERVICE DEPARTMENT TOLD MY WIFE "IT'S ONLY AN INTERMITTENT PROBLEM". OUR RATHER IMPOLITE REPLY WAS THAT ANSWER IS UNACCEPTABLE CONSIDERING OUR SON OWNS A 2006 RELAY 2 WITH EXACTLY THE SAME PROBLEM, AND THE DEALER HAS BEEN UNABLE TO REPAIR THIS LATENT DEFECT AFTER THREE TRIES.
NHTSA complaint #10242745 — an unverified report by a vehicle owner.
at 17,000 milesHarvey, LA
LATCHES/LOCKS/LINKAGES
I OWN A 2007 SATURN RELAY 3 MINIVAN. THE VAN HAS DUAL POWER ASSISTED REAR SLIDING CARGO DOORS. DURING MY FAMILY'S EVACUATION FOR HURRICANE GUSTAV THE PASSENGER SIDE POWER ASSISTED SLIDING CARGO DOOR DID NOT CLOSE PROPERLY (DID NOT LATCH). I ELECTRICALLY RE-CLOSED THE DOOR AND LOCKED THE VEHICLE. DURING THE WEEK OF SEPTEMBER 1ST THROUGH SEPTEMBER 7TH THE SAME DOOR WOULD NOT CLOSE PROPERLY, UNLATCHED WHEN THE FORWARD DRIVER OR PASSENGER DOOR WAS CLOSED AFTER ENTERING, AND UNLATCHED WHILE I WAS DRIVING ON INTERSTATE I-10 PASSING THROUGH THE MOBILE BAY TUNNEL. AFTER EXITING TO FIND A SAFE PLACE TO "RE-CLOSE" THE SLIDING DOOR I STOPPED & TRIED TO PUSH ON THE REAR EDGE TO SHUT THE DOOR. INSTEAD OF CLOSING THE DOOR OPENED COMPLETELY BY ITSELF (POWER ASSISTED). THE SLIDING DOOR HAS NOT OPENED ENTIRELY WHILE THE CAR IS IN MOTION, BUT REGULARLY UNLATCHED. IT DOES NOT MATTER IF THE DOOR IS LOCKED OR CONSOLE SLIDING DOOR SWITCHES TURNED OFF. THE PASSENGER SLIDING DOOR HAS UNLATCHED WITH THE CAR STOPPED AT A RED LIGHT, DRIVING AND HITTING A BUMP, AND DRIVING AND TURNING A CORNER. THE PROBLEM ONLY EXIST ON THE PASSENGER SIDE SLIDING DOOR. THE DRIVER SIDE POWER ASSISTED SLIDING DOOR CONTINUES TO WORK CORRECTLY. THE VEHICLE WAS TAKEN TO THE SATURN OF NEW ORLEANS WESTBANK WHERE IT WAS PURCHASED FOR INVESTIGATION AND REPAIR ON SEPTEMBER 17, 2008 UNDER A WARRANTY CLAIM (I HAVE AN EXTENDED WARRANTY PLAN WITH THE VEHICLE). THE VEHICLE REMAINS THERE AFTER ONE DAY. I HAVE ALSO OPENED A COMPLAINT FILE WITH SATURN CORP, FILE NUMBER 71-663259600. SATURN HAS CALLED ME TO SAY THEY ARE WORKING TO RESOLVE THE PROBLEM. THE REPRESENTATIVE'S NAME IS LINDSEY, PHONE 866-290-5700, EXT. 21622. TO MY AMAZEMENT THE SATURN DEALER'S SERVICE DEPARTMENT TOLD MY WIFE "IT'S ONLY AN INTERMITTENT PROBLEM". OUR RATHER IMPOLITE REPLY WAS THAT ANSWER IS UNACCEPTABLE CONSIDERING OUR SON OWNS A 2006 RELAY 2 WITH EXACTLY THE SAME PROBLEM, AND THE DEALER HAS BEEN UNABLE TO REPAIR THIS LATENT DEFECT AFTER THREE TRIES.
NHTSA complaint #10242745 — an unverified report by a vehicle owner.
at 18,220 milesTonawanda, NY
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
I WENT TO GET MY 2 YEAR OLD OUT OF THE VAN AND THE WHOLE DOOR FELL OFF JUST MISSING MY FEET. *TR UPDATED 09/09/08.
NHTSA complaint #10239838 — an unverified report by a vehicle owner.
at 18,220 milesTonawanda, NY
STRUCTURE:BODY:DOOR
I WENT TO GET MY 2 YEAR OLD OUT OF THE VAN AND THE WHOLE DOOR FELL OFF JUST MISSING MY FEET. *TR UPDATED 09/09/08.
NHTSA complaint #10239838 — an unverified report by a vehicle owner.
at 29,693 milesDavison, MI
ELECTRICAL SYSTEM
STARTER SOMETIMES ENGAGES, SOMETIMES DOESN'T ENGAGE, SOMETIMES STAYS ENGAGED. TOOK TO DEALERSHIP FEW TIMES AND WAS FINALLY TOLD THAT'S THE WAY IT IS.
NHTSA complaint #10229347 — an unverified report by a vehicle owner.