1999 Saturn SL seat belt problems

SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY

I OWN A 1999 SL1 SATURN. ON WEDNESDAY 06/07/06, WHEN I WAS TAKING MY 23 MONTH OLD DAUGHTER OUT OF HER CAR SEAT, I NOTICED THAT THE CAR SEAT WAS LOOSE. UPON FURTHER INSPECTION, I FOUND THE BUCKLE THAT HOLDS THE SEAT BELT (THE ONE THAT COMES UP FROM UNDERNEATH THE SEAT) HAD COME UN-STITCHED. WHEN I PULLED ON THE BUCKLE IT CAME OUT IN MY HAND. I EMAILED SATURN THURSDAY MORNING AND THEY TOLD ME TO CONTACT MY LOCAL SATURN DEALERSHIP. I WENT TO MY LOCAL DEALERSHIP, SATURN OF BURLINGTON, ON FRIDAY AND SHOWED THEM THE PART AND TALKED WITH THE SERVICE MANAGER. SHE TOLD ME THAT THEY HAD NEVER SEEN THIS BEFORE. SHE ALSO TOLD ME THAT WITH THE AGE OF THE CAR, BEING 7 YEARS OLD, THE BEST SHE COULD DO FOR ME WAS 10% OFF THE PART. IT DIDN'T A MATTER TO HER THAT WE HAD ONLY BEEN USING THAT SEAT BELT FOR THE LAST 4 MONTHS, SINCE THE BIRTH OF OUR SON. THE PART COSTS APPROXIMATELY $49.00. IT IS NOT THE COST THAT BOTHERS ME, IT IS THE "NOT MY PROBLEM" ATTITUDE THAT BOTHERS ME. I WAS EVEN GOING TO PUT THE BUCKLE IN MYSELF. THE DEALERSHIP SUGGESTED I CALL THE SATURN CUSTOMER SERVICE. I LEFT THE DEALERSHIP UPSET THAT THEY DIDN'T SEE THE ENORMITY OF THE SITUATION. I LATER CALLED SATURN CUSTOMER SERVICE AND TALKED WITH MELISSA. AFTER EXPLAINING THE EMAIL THAT I SENT THURSDAY, THE CONVERSATION AT SATURN OF BURLINGTON, AND MY DISAPPOINTMENT IN THE SEAT BELT FAILURE, SHE OFFERED ME A ONE TIME $50.00 INCONVENIENCE GIFT CERTIFICATE THAT I COULD USE AT ANY SATURN DEALERSHIP. HOW CAN SATURN TAKE SEAT BELT FAILURE SO LIGHTLY? WE ARE EXPECTED TO BUCKLE UP EVERY TIME WE GET IN THE CAR, BUT WHAT IS THE POINT IF THE MANUFACTURER OF THE GIVEN VEHICLE DOESN'T NEED TO HOLD UP THEIR END OF THE BARGAIN. MAYBE WE ONLY NEED TO BUCKLE UP IN A VEHICLE THAT IS LESS THAN 7 YEARS OF AGE SINCE FAULTY SEATBELTS COULD BE A GIVEN. IF WE HAD BEEN IN AN ACCIDENT BEFORE I FOUND THE BUCKLE WAS UN STITCHED, WHAT WOULD HAVE HAPPENED TO MY 23 MONTH OLD DAUGHTER, & MY 4 MONTH OLD SON SEATED RIGHT BESIDE HER?

NHTSA complaint #10159620 — an unverified report by a vehicle owner.

SEAT BELTS:FRONT:RETRACTOR

COSCO MODEL 02-452 WAL, MANUFACTURING DATE UNKNOWN. WHEN THE BOOSTER SEAT WAS INSTALLED USING THE VEHICLE SEAT BELTS, THE SEAT BELT DID NOT RETRACT. THE BELT WAS STUCK. THE CAUSE WAS UNKNOWN. *AK THE SHOULDER BELT WOULD GO INTO THE BELT POSITIONER TO BUCKLE THE CHILD TIGHT, BUT IF THE CHILD MOVED, THE SEAT BELT SHOULDER MOVED AND REMAINED LOOSE, WHICH CAUSED THE SHOULDER BELT TO NOT RETRACT. *SCC

NHTSA complaint #10033634 — an unverified report by a vehicle owner.

SEAT BELTS

THE DRIVER SIDE SEAT BELT DON'T STAY FASTEN. THIS RESULTS IN DRIVER NOT BEING SECURED IN THE SEAT IF VEHICLE IS IN AN ACCIDENT. THE DEALERSHIP IS NOT FIXING THE PROBLEM, CAUSE THEY CAN'T DUPLICATE. THE PROBLEM HAS WORSEN AS TIME GOES ON. PLEASE PROVIDE MORE DETAILS. TS

NHTSA complaint #10001224 — an unverified report by a vehicle owner.

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

REAR CENTER SEATBELT BUCKLE WILL NO LONGER BUCKLE.

NHTSA complaint #8007615 — an unverified report by a vehicle owner.

SEAT BELTS:FRONT:ANCHORAGE

THE DRIVER'S SIDE SEAT BELT SHOULDER HARNESS (SHOULDER BOLT) FELL OFF, POSSIBLE ERROR IN ASSEMBLY, WAS NOT TIGHTENED PROPERLY WHEN MANUFACTURED.

NHTSA complaint #546458 — an unverified report by a vehicle owner.

SEAT BELTS

THE DRIVER'S/PASSENGER'S SEAT BELTS WOULD FLIP OVER WHEN RETRACTING. WOULD JAM IN TOP GUIDE. THIS CAUSES THE BELTS TO GET CAUGHT IN THE DOOR FRAME. THE BELTS WOULD ALSO BE TWISTED WHEN RETRACTING OUT TO BE USED. POOR DESIGN. A CONTINUOUS PROBLEM. CONTACTED MANUFACTURER WHO HAS NO CORRECTIVE SOLUTION TO PROBLEM.

NHTSA complaint #842280 — an unverified report by a vehicle owner.

SEAT BELTS:FRONT:RETRACTOR

SEAT BELTS CONSTANTLY TRY TO FLIP OVER WHEN RETRACTING. WHEN THIS OCCURS, THEY CATCH IN THE DOORS AND CAN BE EASILY DAMAGED. WHEN THEY FLIP OVER, THEY THEN FIL OVER THE OCCUPANT TWISTED UNTIL THE SIDE PILLAR IS OPENED TO STRAIGHTEN THE FABRIC AT THE RETRACTOR. EVEN WHEN NOT FLIPPED, THE FRONT BELTS TEND TO COME TWISTED OVER YOUR BODY. I'VE NEVER HAD A VEHICLE WHERE YOU MUST PAY SO MUCH ATTENTION TO HOW YOU PUT ON AND TAKE OFF THE BELTS TO AVOID TWISTING THEM. IT'S A POOR DESIGN, AND MY 1996 & 1997 SATURNS DID NOT HAVE THIS PROBLEM. THE DEALER AND MANUFACTURER OFFER NO SOLUTION SINCE THE REDESIGN OF THE FRONT BELTS ALLOWING VERTICAL ADJUSTMENT CREATED THE PROBLEM. MANY CUSTOMERS WILL WEAKEN THE BELTS BY CATCHING THEM IN THE DOORS OVER AND OVER. I DON'T THINK TOO MANY WILL PAY TO REPLACE THEM. IF THE TOP BELT CLIP WERE REDESIGNED, THE TENDENCY TO TWIST MIGHT BE REDUCED. I HOPE YOU CAN CONVINCE THE MANUFACTURER TO PROVIDE A FIX FOR THIS ISSUE. IT'S NOT ONLY ME. ALL USERS OF MY VEHICLE HAVE THE SAME COMPLAINT ABOUT THE BELTS IN FRONT. THANK YOU.

NHTSA complaint #707767 — an unverified report by a vehicle owner.

SEAT BELTS:FRONT

SEAT BELTS CONSTANTLY TRY TO FLIP OVER WHEN RETRACTING. WHEN THIS OCCURS, THEY CATCH IN THE DOORS AND CAN BE EASILY DAMAGED. WHEN THEY FLIP OVER, THEY THEN FIL OVER THE OCCUPANT TWISTED UNTIL THE SIDE PILLAR IS OPENED TO STRAIGHTEN THE FABRIC AT THE RETRACTOR. EVEN WHEN NOT FLIPPED, THE FRONT BELTS TEND TO COME TWISTED OVER YOUR BODY. I'VE NEVER HAD A VEHICLE WHERE YOU MUST PAY SO MUCH ATTENTION TO HOW YOU PUT ON AND TAKE OFF THE BELTS TO AVOID TWISTING THEM. IT'S A POOR DESIGN, AND MY 1996 & 1997 SATURNS DID NOT HAVE THIS PROBLEM. THE DEALER AND MANUFACTURER OFFER NO SOLUTION SINCE THE REDESIGN OF THE FRONT BELTS ALLOWING VERTICAL ADJUSTMENT CREATED THE PROBLEM. MANY CUSTOMERS WILL WEAKEN THE BELTS BY CATCHING THEM IN THE DOORS OVER AND OVER. I DON'T THINK TOO MANY WILL PAY TO REPLACE THEM. IF THE TOP BELT CLIP WERE REDESIGNED, THE TENDENCY TO TWIST MIGHT BE REDUCED. I HOPE YOU CAN CONVINCE THE MANUFACTURER TO PROVIDE A FIX FOR THIS ISSUE. IT'S NOT ONLY ME. ALL USERS OF MY VEHICLE HAVE THE SAME COMPLAINT ABOUT THE BELTS IN FRONT. THANK YOU.

NHTSA complaint #707767 — an unverified report by a vehicle owner.