2019 Subaru Ascent body problems

STRUCTURE

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.

NHTSA complaint #11539164 — an unverified report by a vehicle owner.

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The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.

NHTSA complaint #11531770 — an unverified report by a vehicle owner.

STRUCTURE:BODY

I am currently replacing my 3rd front windshield in 11 months on my 2019 Subaru Ascent (First 8.19.21, Second: 4.15.22; Third was replaced 7.5.22) from a simple rock chip. Within minutes of occurring the chip leads to significant cracking and the inability to navigate safely. It is my understanding that a class-action lawsuit has been filed on behalf of Subaru Ascent owners due to this very issue. It is my understanding Subaru is aware of their windshields being designed at an angle making them susceptible to frequent breaking.

NHTSA complaint #11472419 — an unverified report by a vehicle owner.

STRUCTURE:BODY

Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.

NHTSA complaint #11445721 — an unverified report by a vehicle owner.

STRUCTURE:BODY

2019 Subaru Ascent purchased new. Auto has about 25,000 miles on it now. When driving at highway speeds the hood vibrates and shakes especially when there is a crosswind. This will damage the latch and cause the hood to fly open when driving at this speed which cold be dangerous. Called two Subaru dealers and they say that is normal. I have owned several cars and this is not normal.

NHTSA complaint #11445366 — an unverified report by a vehicle owner.

STRUCTURE:BODY

MY WINDSHIELD WAS HIT BY SOME SOFT, SMALL DEBRIS AND CRACKED. I LEARNED THAT THIS IS AN ISSUE WITH A LOT OF OWNERS THEREFORE WANTED TO FILE A COMPLAINT. WHILE IT HAPPENE

NHTSA complaint #11396578 — an unverified report by a vehicle owner.

STRUCTURE:BODY

WHEN THE CAR IDLES FOR EVEN SHORT PERIODS OF TIME (5 MINUTES) THE INSIDE OF THE CAR WILL START TO SMELL LIKE FUMES (EXHAUST TYPE SMELL). THIS HAPPENS IN ANY ENVIRONMENT (PARKING LOT, OUR DRIVEWAY, RURAL AREA) WHEN THE CAR IS IN PARK AND STILL RUNNING. RARELY HAVE I SMELLED THE FUMES UPON STARTING THE CAR, ALTHOUGH IT HAS HAPPENED BEFORE. THE PROBLEM HAS OCCURRED IN EVERY SEASON AND WITH THE CAR BLOWING OUT WARM, NEUTRAL, AND AIR CONDITIONED AIR. THIS WAS NOTICED VERY SHORTLY AFTER PURCHASING THE CAR IN SEPTEMBER OF 2018. I HAVE TAKEN THE CAR IN TO THE SUBARU DEALERSHIP THREE TIMES AND THEY HAVEN'T BEEN ABLE TO FIND THE ISSUE. THE FIRST TIME THEY WERE ABLE TO DETECT THE SMELL BUT FOUND NO PROBLEM TO CORRECT. THE OTHER TWO TIMES THEY SAID THEY WEREN'T ABLE TO REPLICATE THE SMELL EVEN AFTER LEAVING IT ON FOR AN HOUR. I CAN ELICIT THE SMELL EVERY TIME IF I LET IT RUN FOR A FEW MINUTES WHILE PARKED. OTHERS APPEAR TO BE HAVING THIS ISSUE AS WELL AND ARE BEING TOLD THE SAME THING BY THEIR DEALERSHIPS. I AM VERY CONCERNED ABOUT THIS ISSUE AS MY CHILDREN MAY BE AFFECTED WHEN THEY ARE IN THE CAR.

NHTSA complaint #11323121 — an unverified report by a vehicle owner.

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THE HOOD OF THE CAR POPPED UP TWICE WHEN DRIVING INTO A HEAD WIND ON THE HIGHWAY. IT SUDDENLY POPS UP AN INCH OR TWO AS IF IT IS ABOUT TO OPEN. THIS HAPPENED ON OUR FIRST TRIP ON THE INTERSTATE. I TOOK IT IN - THE DEALER COULD FIND NOTHING WRONG - AND ADJUSTED THE BUMPERS. THE NEXT TRIP DRIVING 65 INTO A CROSS WIND IT POPPED UP AGAIN. WE HAD TO STOP BOTH TIMES TO CLOSE THE HOOD AND WERE RELIEVED IT DID NOT COME ALL THE WAY UP. I WONDER IF THE LATCH IS NOT SUFFICIENT FOR THE DESIGN TO HANDLE A STRONG WIND. *TR THE CONSUMER REQUESTED TO WITHDRAW COMPLAINT STATING THAT THE LATCH DID NOT COME UNDONE. THE HOOD OF THE VEHICLE FLEXED UP AFETR BEING BLOWN BY STRONG WIND.

NHTSA complaint #11320467 — an unverified report by a vehicle owner.

STRUCTURE:BODY

WHEN THE VEHICLE IS STOPPED WITH THE PARKING BRAKE SET, THE REAR DOORS CAN NOT BE OPEN FROM THE REAR DOOR HANDLE. THE CHILD PROOF LOCK IS NOT SET. YOU HAVE TO PRESS THE UNLOCK BUTTON ON THE FRONT DOORS SO THE REAR PAX CAN EXIT. TO ME THIS IS A SAFETY ISSUE BECAUSE IN AN EMERGENCY WHEN EVERYONE NEEDS TO EXIT QUICKLY, ONE HAS TO REMEMBER TO UNLOCK THE DOORS FROM THE FRONT DOOR UNLOCK SWITCH TO LET THE REAR PAX OUT. SUBARU TELLS ME THAT IT'S NORMAL, AND I THINK IT SHOULD NOT BE NORMAL. THIS PROBLEM HAPPENS ALL THE TIME. THE DOORS LOCK AUTOMATICALLY ONCE THE VEHICLE STARTS MOVING. I PUT TODAYS DATE AS WHEN THIS HAPPENS SINCE THERE IS NO "ALL THE TIME".

NHTSA complaint #11171179 — an unverified report by a vehicle owner.