Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
613.6%
10,000 – 24,999 miles
1022.7%
25,000 – 49,999 miles
1227.3%
50,000 – 74,999 miles
613.6%
75,000 – 99,999 miles
818.2%
100,000 – 149,999 miles
24.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2009peak 8Aug 2018
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 18,400 milesNeah BAY, WACrash
AIR BAGS
ON THE MORNING OF NOVEMBER 4, 2011 , I PULLED INTO THE PARKING AREA BEHIND A MIDDLE SCHOOL AND MY CAR WOULD NOT STOP. I APPLIED MY BRAKES, THE CAR STILL CONTINUED TO GO FORWARD OVER THE CEMENT BUMPER AND INTO THE BUILDING. THE ONLY THING TO STOP MY CAR WAS PULLING THE EMERGENCY BRAKE. I WENT TWO FEET INTO THE MIDDLE SCHOOL BUILDING. THE AIRBAGS DID NOT DEPLOY. THE CAR AND THE BUILDING RECEIVED EXTENSIVE DAMAGE.
NHTSA complaint #10434291 — an unverified report by a vehicle owner.
at 18,400 milesNeah BAY, WACrash
VEHICLE SPEED CONTROL
ON THE MORNING OF NOVEMBER 4, 2011 , I PULLED INTO THE PARKING AREA BEHIND A MIDDLE SCHOOL AND MY CAR WOULD NOT STOP. I APPLIED MY BRAKES, THE CAR STILL CONTINUED TO GO FORWARD OVER THE CEMENT BUMPER AND INTO THE BUILDING. THE ONLY THING TO STOP MY CAR WAS PULLING THE EMERGENCY BRAKE. I WENT TWO FEET INTO THE MIDDLE SCHOOL BUILDING. THE AIRBAGS DID NOT DEPLOY. THE CAR AND THE BUILDING RECEIVED EXTENSIVE DAMAGE.
NHTSA complaint #10434291 — an unverified report by a vehicle owner.
at 18,400 milesNeah BAY, WACrash
SERVICE BRAKES, HYDRAULIC
ON THE MORNING OF NOVEMBER 4, 2011 , I PULLED INTO THE PARKING AREA BEHIND A MIDDLE SCHOOL AND MY CAR WOULD NOT STOP. I APPLIED MY BRAKES, THE CAR STILL CONTINUED TO GO FORWARD OVER THE CEMENT BUMPER AND INTO THE BUILDING. THE ONLY THING TO STOP MY CAR WAS PULLING THE EMERGENCY BRAKE. I WENT TWO FEET INTO THE MIDDLE SCHOOL BUILDING. THE AIRBAGS DID NOT DEPLOY. THE CAR AND THE BUILDING RECEIVED EXTENSIVE DAMAGE.
NHTSA complaint #10434291 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 127,732 milesWestminster, CO
EXTERIOR LIGHTING
BOTH HEADLIGHTS GOING OUT AT THE SAME TIME. THIS HAS HAPPENED ABOUT TEN TIMES OVER THE LAST FOUR YEARS AND NOW I HAVE NO HEADLIGHTS. I HAVE TRIED THREE DIFFERENT HEADLIGHTS IN THE LAST MONTH, THE FIRST TWO WORKED BRIEFLY AND THE LAST ONE FROM SUBARU DID NOT WORK AT ALL. FROM 2005 - 20011 SUBARU HAS RECALLED OTHER MODELS FOR THE SAME PROBLEM BUT AS I WAS TOLD, "THE IMPREZA IS THE CHEAP CAR"
NHTSA complaint #11118348 — an unverified report by a vehicle owner.
at 127,732 milesWestminster, CO
ELECTRICAL SYSTEM
BOTH HEADLIGHTS GOING OUT AT THE SAME TIME. THIS HAS HAPPENED ABOUT TEN TIMES OVER THE LAST FOUR YEARS AND NOW I HAVE NO HEADLIGHTS. I HAVE TRIED THREE DIFFERENT HEADLIGHTS IN THE LAST MONTH, THE FIRST TWO WORKED BRIEFLY AND THE LAST ONE FROM SUBARU DID NOT WORK AT ALL. FROM 2005 - 20011 SUBARU HAS RECALLED OTHER MODELS FOR THE SAME PROBLEM BUT AS I WAS TOLD, "THE IMPREZA IS THE CHEAP CAR"
NHTSA complaint #11118348 — an unverified report by a vehicle owner.
Sierra Vista, AZ
POWER TRAIN
WHAT IS THE ISSUE? BASICALLY THE FIREWALL IS SO THIN THAT IT FLEXES TERRIBLY EVERY TIME THE CLUTCH OR BRAKE PEDAL IS PRESSED. THE BIG PROBLEM IS THE WAY THE CLUTCH/BRAKE ASSEMBLY IS SECURED TO THE THIN FIREWALL. IT ONLY HAS 6 SMALL SPOT WELDS THAT RIP OFF THE FIREWALL AFTER TIME. THIS MAKES IT SO YOU CAN'T GET IN AND OUT OF GEAR. CLUTCH BECOMES USELESS. WHO? 2008-2014 GH/GR IMPREZA (2.5I/OBS/WRX/STI). I DON'T THINK THE ISSUE CAN BE LINKED TO A CERTAIN BATCH OF VEHICLES, CERTAIN CLIMATE/LOCATION, OR CERTAIN YEAR. THIS HAS HAPPENED ALL OVER THE WORLD, ALL YEARS 08-14, AND ALL MODELS (WITHIN THE GH/GR CHASSIS).
NHTSA complaint #11023561 — an unverified report by a vehicle owner.
Sierra Vista, AZ
UNKNOWN OR OTHER
WHAT IS THE ISSUE? BASICALLY THE FIREWALL IS SO THIN THAT IT FLEXES TERRIBLY EVERY TIME THE CLUTCH OR BRAKE PEDAL IS PRESSED. THE BIG PROBLEM IS THE WAY THE CLUTCH/BRAKE ASSEMBLY IS SECURED TO THE THIN FIREWALL. IT ONLY HAS 6 SMALL SPOT WELDS THAT RIP OFF THE FIREWALL AFTER TIME. THIS MAKES IT SO YOU CAN'T GET IN AND OUT OF GEAR. CLUTCH BECOMES USELESS. WHO? 2008-2014 GH/GR IMPREZA (2.5I/OBS/WRX/STI). I DON'T THINK THE ISSUE CAN BE LINKED TO A CERTAIN BATCH OF VEHICLES, CERTAIN CLIMATE/LOCATION, OR CERTAIN YEAR. THIS HAS HAPPENED ALL OVER THE WORLD, ALL YEARS 08-14, AND ALL MODELS (WITHIN THE GH/GR CHASSIS).
NHTSA complaint #11023561 — an unverified report by a vehicle owner.
Gibsonburg, OH
AIR BAGS
WE HAVE NOT HEARD FROM THE DEALER ABOUT REPLACING THE AIR BAG WE HAD AN EMAIL IN JULY 2016 CALLED TO MAKE AN APPOINTMENT AND THEY SAID THEY DID NOT HAVE THE PART IN THATS WHAT THEY WERE WAITING FOR THIS IS OCTOBER 2016 AND WE HAVE NOT HEARD ANYTHING YET. WERE SCARED TO DRIVE IT BUT WE NEED OUR CAR AND WE DON'T LET ANYONE SIT IN THE PASSENGER SEAT.
NHTSA complaint #10919096 — an unverified report by a vehicle owner.
Fort Bragg, NC
UNKNOWN OR OTHER
THE CLUTCH PEDAL ON MY 2008 WRX MAKES A LOUD CREAKING NOISE EVERY TIME IT'S DEPRESSED. WHEN I INVESTIGATED THE NOISE, I NOTICED THAT THE ENTIRE CLUTCH PEDAL BRACKET ASSEMBLY (ATTACHED TO THE FORWARD FIREWALL) SHIFTS APPROX 1/4 INCH EVERY TIME THE CLUTCH PEDAL IS DEPRESSED. I FOUND THAT THE THREE SPOT WELDS SECURING THE CLUTCH PEDAL BRACKET TO THE FORWARD FIREWALL WERE BROKEN. FROM THE OUTSIDE OF THE FIREWALL, JUST UNDER THE WINDSHIELD WIPERS, I SAW THE SPOT WELDS PULLING AWAY FROM THE FIREWALL EVERY TIME THE CLUTCH PEDAL WAS DEPRESSED. THIS ALLOWS THE ENTIRE CLUTCH PEDAL BRACKET ASSEMBLY TO MOVE, CAUSING THE CREAKING NOISE. IF THE BRACKET COMPLETELY SEPARATES FROM THE FIREWALL, THE CLUTCH MAY BECOME COMPLETELY INOPERATIVE - ESPECIALLY DANGEROUS WHILE DRIVING.
NHTSA complaint #10911396 — an unverified report by a vehicle owner.
Gaithersburg, MD
STRUCTURE:BODY
BROKEN FIREWALL WELDS/CLUTCH SQUEAK IM HAVING LOUD CREAKING NOISE WITH DEPRESSION OF CLUTCHPEDALOVER LAST FEW YEARS WHICH DID NOT RESPOND TOLITHIUMGREASELUBRICATIONAT PIVOT BOLT WHERECLUTCH PEDALHINGESON BRACKET ATTACHED TO FIREWALL. ACCORDING TO MY MECHANIC (SUBARUCERTIFIED) THERE IS A FAILURE OF A WELD ON THE FIREWALL NEXT TO CLUTCH BRACKET CAUSING A BOWING OUTWARD OF A PORTION OF THE FIREWALL AND CONSEQUENTIALLY A LOUD CREAKING NOISE.
NHTSA complaint #10850132 — an unverified report by a vehicle owner.
at 60,000 milesChicago, IL
POWER TRAIN
CLUTCH SQUEAKS WHEN PEDAL IS PRESSED IN. SOUND COMES FROM INSIDE THE CABIN OR FIREWALL AREA.
NHTSA complaint #10786900 — an unverified report by a vehicle owner.
at 60,500 milesAbington, PA
POWER TRAIN
THE CLUTCH BRACKET ON THE FIREWALL HAS ONLY 4 SMALL TACK WELDS FROM THE FACTORY. THIS BRACKET TAKES ALL THE FORCE OF YOUR LEG PUSHING IN THE CLUTCH EVERY TIME YOU CHANGE A GEAR. IT APPEARS TO BE VERY COMMON ON THE SUBARU WRX STI FOR THESE SMALL TACKS TO BREAK AWAY FROM THE FIREWALL AND CAUSE ACCELERATED CLUTCH WEAR AND EVENTUALLY CLUTCH FAILURE. MY CLUTCH FAILED AND THE DEALER IS NOW TELLING ME THAT THERE IS NO KNOWLEDGE OF THE PROBLEM AND THE REPAIR FOR THIS MANUFACTURING DEFECT WILL NOT BE COVERED BY SUBARU. TALKING TO OTHER PEOPLE AND CHECKING THE STI FORUMS THIS IS A COMMON PROBLEM THAT SUBARU HAS PAID FOR FOR SOME PEOPLE. THEY ARE REFUSING TO COVER THIS FOR ME.
NHTSA complaint #10669278 — an unverified report by a vehicle owner.
at 60,500 milesAbington, PA
ENGINE
THE CLUTCH BRACKET ON THE FIREWALL HAS ONLY 4 SMALL TACK WELDS FROM THE FACTORY. THIS BRACKET TAKES ALL THE FORCE OF YOUR LEG PUSHING IN THE CLUTCH EVERY TIME YOU CHANGE A GEAR. IT APPEARS TO BE VERY COMMON ON THE SUBARU WRX STI FOR THESE SMALL TACKS TO BREAK AWAY FROM THE FIREWALL AND CAUSE ACCELERATED CLUTCH WEAR AND EVENTUALLY CLUTCH FAILURE. MY CLUTCH FAILED AND THE DEALER IS NOW TELLING ME THAT THERE IS NO KNOWLEDGE OF THE PROBLEM AND THE REPAIR FOR THIS MANUFACTURING DEFECT WILL NOT BE COVERED BY SUBARU. TALKING TO OTHER PEOPLE AND CHECKING THE STI FORUMS THIS IS A COMMON PROBLEM THAT SUBARU HAS PAID FOR FOR SOME PEOPLE. THEY ARE REFUSING TO COVER THIS FOR ME.
NHTSA complaint #10669278 — an unverified report by a vehicle owner.
at 92,000 milesSAN Diego, CA
POWER TRAIN
WELDS ON BRACKET THAT HOLDS CLUTCH AND BRAKE PEDAL TO FIREWALL FAILING. CAUSING CLUTCH PEDAL INCONSISTENCY ALONG WITH BRAKE PEDAL MOVEMENT UPON CLUTCH PEDAL DEPRESSION.
NHTSA complaint #10668065 — an unverified report by a vehicle owner.
at 92,000 milesSAN Diego, CA
VEHICLE SPEED CONTROL
WELDS ON BRACKET THAT HOLDS CLUTCH AND BRAKE PEDAL TO FIREWALL FAILING. CAUSING CLUTCH PEDAL INCONSISTENCY ALONG WITH BRAKE PEDAL MOVEMENT UPON CLUTCH PEDAL DEPRESSION.
NHTSA complaint #10668065 — an unverified report by a vehicle owner.
at 92,000 milesSAN Diego, CA
STRUCTURE:BODY
WELDS ON BRACKET THAT HOLDS CLUTCH AND BRAKE PEDAL TO FIREWALL FAILING. CAUSING CLUTCH PEDAL INCONSISTENCY ALONG WITH BRAKE PEDAL MOVEMENT UPON CLUTCH PEDAL DEPRESSION.
NHTSA complaint #10668065 — an unverified report by a vehicle owner.
at 92,000 milesSAN Diego, CA
SERVICE BRAKES
WELDS ON BRACKET THAT HOLDS CLUTCH AND BRAKE PEDAL TO FIREWALL FAILING. CAUSING CLUTCH PEDAL INCONSISTENCY ALONG WITH BRAKE PEDAL MOVEMENT UPON CLUTCH PEDAL DEPRESSION.
NHTSA complaint #10668065 — an unverified report by a vehicle owner.
at 19,000 milesST Petersburg, FL
POWER TRAIN
CLUTCH AND BRAKE MASTER CYLINDERS HAVE POOR DESIGN. MY CLUTCH PEDAL CURRENTLY SQUEEZE AND WOBBLES WHILE MY BRAKE PEDAL IS WOBBLEY. THE MINIMAL/POOR SPOT WELDS FOR THE MASTER CYLINDERS ON THE FIREWALL HAVE CRACKED.
NHTSA complaint #10663123 — an unverified report by a vehicle owner.
at 19,000 milesST Petersburg, FL
SERVICE BRAKES
CLUTCH AND BRAKE MASTER CYLINDERS HAVE POOR DESIGN. MY CLUTCH PEDAL CURRENTLY SQUEEZE AND WOBBLES WHILE MY BRAKE PEDAL IS WOBBLEY. THE MINIMAL/POOR SPOT WELDS FOR THE MASTER CYLINDERS ON THE FIREWALL HAVE CRACKED.
NHTSA complaint #10663123 — an unverified report by a vehicle owner.
at 78,000 milesOxnard, CA
POWER TRAIN
THERE IS A LOUD SQUEAK NOISE WHEN THE CLUTCH IS BEING PRESSED, AND AT TIMES WHEN THE STRUCTURE FLEXES,IT INTERFERES WITH CHANGING GEARS. NOT ONLY DOES IT INTERFERE WITH CHANGING GEARS BUT,IT ALSO CAUSES THE BREAK PEDAL ASSEMBLY MOVES WHEN PRESSING THE CLUTCH. I HAVE VERIFIED THAT SOME WELD SPOT HAVE BROKEN OFF AND HAVE BECOME LOOSE. THIS IS A BIG PROBLEM SEEING AS HOW IT IS A SAFETY ISSUE. WHEN IT COMPLETELY SEPARATES, DUE TO SHOTTY WELDING, NOT ONLY COULD THE CLUTCH GO OUT WHILE DRIVING BUT IT COULD CAUSE THE BREAKS TO GO OUT AS WELL. THIS IS NOT WEAR AND TEAR, I'VE ONLY HAD THE CAR FOR ABOUT A 1.5 YEARS. WELDS SHOULD NOT BUST THAT QUICKLY. I HAVE VERIFIED IN THE SUBARU COMMUNITY THAT THIS IS A COMMON PROBLEM MANUAL TRANSMISSION IMPREZAS.
NHTSA complaint #10661153 — an unverified report by a vehicle owner.
at 78,000 milesOxnard, CA
STRUCTURE:BODY
THERE IS A LOUD SQUEAK NOISE WHEN THE CLUTCH IS BEING PRESSED, AND AT TIMES WHEN THE STRUCTURE FLEXES,IT INTERFERES WITH CHANGING GEARS. NOT ONLY DOES IT INTERFERE WITH CHANGING GEARS BUT,IT ALSO CAUSES THE BREAK PEDAL ASSEMBLY MOVES WHEN PRESSING THE CLUTCH. I HAVE VERIFIED THAT SOME WELD SPOT HAVE BROKEN OFF AND HAVE BECOME LOOSE. THIS IS A BIG PROBLEM SEEING AS HOW IT IS A SAFETY ISSUE. WHEN IT COMPLETELY SEPARATES, DUE TO SHOTTY WELDING, NOT ONLY COULD THE CLUTCH GO OUT WHILE DRIVING BUT IT COULD CAUSE THE BREAKS TO GO OUT AS WELL. THIS IS NOT WEAR AND TEAR, I'VE ONLY HAD THE CAR FOR ABOUT A 1.5 YEARS. WELDS SHOULD NOT BUST THAT QUICKLY. I HAVE VERIFIED IN THE SUBARU COMMUNITY THAT THIS IS A COMMON PROBLEM MANUAL TRANSMISSION IMPREZAS.
NHTSA complaint #10661153 — an unverified report by a vehicle owner.
at 78,000 milesOxnard, CA
SERVICE BRAKES
THERE IS A LOUD SQUEAK NOISE WHEN THE CLUTCH IS BEING PRESSED, AND AT TIMES WHEN THE STRUCTURE FLEXES,IT INTERFERES WITH CHANGING GEARS. NOT ONLY DOES IT INTERFERE WITH CHANGING GEARS BUT,IT ALSO CAUSES THE BREAK PEDAL ASSEMBLY MOVES WHEN PRESSING THE CLUTCH. I HAVE VERIFIED THAT SOME WELD SPOT HAVE BROKEN OFF AND HAVE BECOME LOOSE. THIS IS A BIG PROBLEM SEEING AS HOW IT IS A SAFETY ISSUE. WHEN IT COMPLETELY SEPARATES, DUE TO SHOTTY WELDING, NOT ONLY COULD THE CLUTCH GO OUT WHILE DRIVING BUT IT COULD CAUSE THE BREAKS TO GO OUT AS WELL. THIS IS NOT WEAR AND TEAR, I'VE ONLY HAD THE CAR FOR ABOUT A 1.5 YEARS. WELDS SHOULD NOT BUST THAT QUICKLY. I HAVE VERIFIED IN THE SUBARU COMMUNITY THAT THIS IS A COMMON PROBLEM MANUAL TRANSMISSION IMPREZAS.
NHTSA complaint #10661153 — an unverified report by a vehicle owner.
at 65,453 milesReston, VA
POWER TRAIN
FIREWALL SPOT WELDS BROKE, RESULTING IN MOVEMENT OF THE BRAKE PEDAL ASSEMBLY AND CLUTCH ASSEMBLY. THIS IS CAUSING THE CLUTCH TO NOT DISENGAGE FULLY AND ALSO MAKING IT VERY DIFFICULT TO SHIFT DUE TO THE FLEX. AS THIS HAS THE POTENTIAL TO BE DANGEROUS AND IS MOST DEFINITELY A MANUFACTURING DEFECT, IT SHOULD BE SUBJECT TO A RECALL.
NHTSA complaint #10651518 — an unverified report by a vehicle owner.
at 65,453 milesReston, VA
STRUCTURE:BODY
FIREWALL SPOT WELDS BROKE, RESULTING IN MOVEMENT OF THE BRAKE PEDAL ASSEMBLY AND CLUTCH ASSEMBLY. THIS IS CAUSING THE CLUTCH TO NOT DISENGAGE FULLY AND ALSO MAKING IT VERY DIFFICULT TO SHIFT DUE TO THE FLEX. AS THIS HAS THE POTENTIAL TO BE DANGEROUS AND IS MOST DEFINITELY A MANUFACTURING DEFECT, IT SHOULD BE SUBJECT TO A RECALL.
NHTSA complaint #10651518 — an unverified report by a vehicle owner.
at 65,453 milesReston, VA
SERVICE BRAKES
FIREWALL SPOT WELDS BROKE, RESULTING IN MOVEMENT OF THE BRAKE PEDAL ASSEMBLY AND CLUTCH ASSEMBLY. THIS IS CAUSING THE CLUTCH TO NOT DISENGAGE FULLY AND ALSO MAKING IT VERY DIFFICULT TO SHIFT DUE TO THE FLEX. AS THIS HAS THE POTENTIAL TO BE DANGEROUS AND IS MOST DEFINITELY A MANUFACTURING DEFECT, IT SHOULD BE SUBJECT TO A RECALL.
NHTSA complaint #10651518 — an unverified report by a vehicle owner.
at 77,000 milesFridley, MN
ENGINE
I WAS DRIVING DOWN THE ROAD AND THE ENGINE STOPPED PRODUCING POWER. AFTER PULLING IT OVER IT WOULDN'T START. DEALERSHIP SAYS THE ENGINE IS TOAST AND IT WILL COST 10K. I HAVE DONE ALL THE REGULAR MAINTENANCE AND OIL CHANGES. AN ENGINE SHOULD NOT NEED TO BE REPLACED AT 77K MILES. MY TOYOTAS HAVE LASTED FOREVER.
NHTSA complaint #10639942 — an unverified report by a vehicle owner.
at 40,000 milesChicago, IL
POWER TRAIN
MY CLUTCH PEDAL BEGAN CLICKING AND CREAKING THIS SUMMER. I FINALLY FOUND OUT THAT THE WELDS THAT HELD THE CLUTCH TO THE FIREWALL WERE BROKEN. THE CLUTCH BRACKET HAS ONLY A COUPLE OF SPOT WELDS THAT ATTACH IT TO THE FIREWALL, AND THE FIREWALL IS VERY FLIMSY. THE WELDS TORE AWAY AND ALLOWED THE FIREWALL, CLUTCH ASSEMBLY,. BRAKE ASSEMBLY, AND DASH TO MOVE AND SHIFT WHENEVER I CLUTCHED IN, CAUSING PREMATURE CLUTCH FAILURE AND A VERY DANGEROUS DRIVING CONDITION. THIS HAS HAPPENED TO MANY GR/GV CHASSIS. THIS IS A KNOWN ISSUE AND SUBARU NEEDS TO INSTITUTE A RECALL ABOUT THIS DANGEROUS ISSUE.
NHTSA complaint #10566217 — an unverified report by a vehicle owner.
at 40,000 milesChicago, IL
STRUCTURE:BODY
MY CLUTCH PEDAL BEGAN CLICKING AND CREAKING THIS SUMMER. I FINALLY FOUND OUT THAT THE WELDS THAT HELD THE CLUTCH TO THE FIREWALL WERE BROKEN. THE CLUTCH BRACKET HAS ONLY A COUPLE OF SPOT WELDS THAT ATTACH IT TO THE FIREWALL, AND THE FIREWALL IS VERY FLIMSY. THE WELDS TORE AWAY AND ALLOWED THE FIREWALL, CLUTCH ASSEMBLY,. BRAKE ASSEMBLY, AND DASH TO MOVE AND SHIFT WHENEVER I CLUTCHED IN, CAUSING PREMATURE CLUTCH FAILURE AND A VERY DANGEROUS DRIVING CONDITION. THIS HAS HAPPENED TO MANY GR/GV CHASSIS. THIS IS A KNOWN ISSUE AND SUBARU NEEDS TO INSTITUTE A RECALL ABOUT THIS DANGEROUS ISSUE.
NHTSA complaint #10566217 — an unverified report by a vehicle owner.