FaultScore

2013 Subaru Legacy airbag problems

14 of the 84 complaints about the 2013 Subaru Legacy are about the airbag system — 17% of everything reported for this model year. Half of the failures with a mileage on record happened before 19,750 miles.

F

14

Complaints

4

Crashes

0

Fires

3

Injuries

Exactly what failed

AIR Bags 14 100.0%

Airbags across every Subaru Legacy year

1993 10 2.7%
1995 50 13.7%
1996 25 6.8%
1997 10 2.7%
1998 11 3.0%
1999 11 3.0%
2003 16 4.4%
2004 26 7.1%
2005 22 6.0%
2006 13 3.6%
2007 12 3.3%
2008 25 6.8%
2009 31 8.5%
2010 29 7.9%
2011 25 6.8%
2012 11 3.0%
2013 14 3.8%
2014 14 3.8%
2015 10 2.7%

What owners said

Filed with NHTSA, in their own words.

Wheeling, WV

AIR BAGS

I RECEIVED A RECALL FOR PASSENGER AIR BAG AND THE COMPANY SET UP AN APPOINTMENT FOR ME. HOWEVER, I REMEMBER RECEIVING A RECALL FOR THE DRIVERS SIDE AIR BAG A YEAR OR SO AGO, AND WHEN I CALLED THE COMPANY I PURCHASED IT FROM, THEY TOLD ME THE RECALL WAS NOT MEANT FOR MY LEGACY, SO I THREW AWAY THE LETTER. NOW I AM WONDERING - WAS THERE A RECALL FOR THE DRIVERS SIDE AND CAN I STILL GET IT REPLACE BY THAT COMPANY?

NHTSA complaint #11207114 — an unverified report by a vehicle owner.

Syracuse, NY

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS). THE CONTACT CALLED ROMANO SUBARU AT 315-475-7933 (LOCATED AT 960 HIAWATHA BLVD W, SYRACUSE, NY 13204) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11203514 — an unverified report by a vehicle owner.

at 1 miles Cary, NC

AIR BAGS

TAKATA RECALL. WE GOT A RECALL NOTICE FROM SUBARU, RECALL TKB19, STATING THAT NO PASSENGERS SHOULD BE ALLOWED TO RIDE IN THE PASSENGER SEAT UNTIL THE REPAIR IS PERFORMED. HOWEVER, THE ONLY SUBARU IN THE RALEIGH AREA SAID THE EARLIEST THE REPAIR COULD BE DONE WAS IN AUGUST; I CALLED LATE IN MARCH. MY WIFE RIDES IN THE PASSENGER SEAT, SO NOW WE CANNOT USE THE VEHICLE, WHICH IS NOT ACCEPTABLE, WHAT CAN BE DONE TO GET SUBARU TO EITHER PERFORM THE REPAIR SOON OR PROVIDE A LOANER MEANWHILE ? THANKS

NHTSA complaint #11192673 — an unverified report by a vehicle owner.

Castle Rock, CO

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V008000 (AIR BAGS). THE CONTACT WAS UNABLE TO SCHEDULE A REPAIR APPOINTMENT WITHIN A REASONABLE TIME FRAME. AUTONATION SUBARU ARAPAHOE (303-578-6119, LOCATED AT 9955 E ARAPAHOE RD, CENTENNIAL, CO 80112) AND HEUBERGER SUBARU (719-475-1920, 1080 MOTOR CITY DR, COLORADO SPRINGS, CO 80905) WERE UNABLE TO PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE PART WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11190945 — an unverified report by a vehicle owner.

at 52,000 miles Seattle, WA

AIR BAGS

I HAVE AN URGENT NEED TO ADDRESS A SAFETY RECALL FOR PASSENGER SIDE AIRBAG AND WINDSHIELD WIPER REPLACEMENTS . THERE ARE NO SUBARU DEALERSHIPS IN MY AREA THAT CAN TEND TO THIS REPAIR IN A TIMELY MANNER. THEY ARE ALL BOOKED OUT UNTIL SEPTEMBER. THIS IS UNACCEPTABLE. I AM LOCATED IN SEATTLE WASHINGTON AND DRIVE A SUBARU 2013 LEGACY SEDAN. PLEASE HELP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11190614 — an unverified report by a vehicle owner.

Portland, OR

AIR BAGS

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V009000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CARR SUBARU (11635 SW CANYON RD, BEAVERTON, OR 97005, (503) 672-3370) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #11186914 — an unverified report by a vehicle owner.

Madison, WI

AIR BAGS

TAKATA RECALL

NHTSA complaint #11175751 — an unverified report by a vehicle owner.

at 30,000 miles Marquette, MI Crash

AIR BAGS

THE VEHICLE SLAMMED INTO A SNOWBANK DUE TO ICY CONDITIONS. THE FRONT OF THE CAR WAS SIGNIFICANTLY DAMAGED, BUT THE AIRBAG DID NOT INFLATE UPON IMPACT

NHTSA complaint #11066442 — an unverified report by a vehicle owner.

at 86,000 miles Neenah, WI Crash 2 injured

AIR BAGS

CAR ACCIDENT THAT TOTALED CAR ON HIGHWAY WITH FRONT END COLLISION WITH GUARD RAIL AND AIRBAGS DID NOT DEPLOY. ACCIDENT DUE TO RAINY WEATHER.

NHTSA complaint #11020004 — an unverified report by a vehicle owner.

Randallstown, MD Crash 2 injured

AIR BAGS

ON 03/18/2017, I WAS INVOLVED IN A HEAD ON COLLISION WITH ANOTHER VEHICLE THAT RAN THE RED LIGHT, AND MY VEHICLE FAILED TO DEPLOY THE AIR BAGS. AS A RESULT I HIT MY HEAD ON THE WIDOW AND SUSTAINED VARIOUS INJURIES.

NHTSA complaint #10967479 — an unverified report by a vehicle owner.

at 27,500 miles Studio City, CA Crash 1 injured

AIR BAGS

SUBARU LEGACY DRIVER SIDE AIR BAG FAILURE. WAS PULLING FORWARD ON A GREEN LIGHT WHEN I WAS T-BONED ON DRIVERS SIDE DOOR AND FRONT WING/WHEEL. MY SPEED APPROX 5 MPH,, STRAIGHT, OTHER CAR DRIVING ABOVE THE THRESHOLD FOR A FRONT AIRBAG TO DEPLOY IN A HYUNDAI SONATA 2013, WHICH I BELIEVE ABOVE 14 MPH INTO SOLID CONCRETE WALL OR 28 MPH PARKED CAR PER TESTS. HYUNDAI CAR WAS PERPENDICULAR TO LEGACY WHEN IT STRUCK. SIDE AIRBAGS FAILED TO DEPLOY DESPITE EXTENSIVE DAMAGE TO DRIVER DOOR AND LEFT WING. LET FRONT WHEEL BENT UPWARDS INTO ENGINE AREA, WINDSCREEN CRACKED, COMPLETE DAMAGE TO LEFT FRONT END AND SIDE UP TO END OF DRIVER DOOR. REAR DOOR UNMARKED. UPDATE 9/15/15*CW

NHTSA complaint #10746004 — an unverified report by a vehicle owner.

at 10,328 miles Chicago, IL

AIR BAGS

ON 01/17/14, THE AIR BAG LIGHT CAME ON AND CAR WAS TAKEN TO SUBARU DEALER. DEALER VERIFIED CONDITION AND PERFORMED RE-CALIBRATION OF THE AIR BAG SYSTEM. THIS CLEARED THE AIR BAG. ON 01/21/14, THE AIR BAG LIGHT CAME ON AND THE CAR HAD 10611 MILES. CAR WAS TAKEN TO DEALER AND TECH VERIFIED AND STATED THERE WAS A SHORT IN THE RIGHT SEAT FRAME. SEAT FRAME WAS ORDERED AND REPLACED. ISSUES SOLVED FOR A FEW DAYS. ON 01/24/14, THE AIR BAG CAME ON AGAIN AND VEHICLE HAD 10929 MILES. CAR WAS TAKEN TO DEALER AND TECH VERIFIED AND FOUND THERE WAS A SHORT IN THE DETECTION MODULE AND STATED CAR WAS UNSAFE. DEALER PROVIDED A LOANER WHILE THE CAR WAS IN SHOP WAITING FOR PARTS. ON 02/07/14, THE AIR BAG LIGHT CAME ON AGAIN WITH 12,052 MILES. DEALER FOUND RIGHT FRONT SEAT BUCKLE WAS NOT STAYING CORRECTLY CONNECTED TO THE WIRE HARNESS. ON 11/17/14. THE AIR BAG LIGHT CAME ON AND CAR WAS TAKEN TO DEALER. DEALER STATED THEY WILL CONTACT SUBARU TO FIND OUT EXACTLY WHY THIS KEEPS HAPPENING. CARS AIR BAG LIGHT GOES ON AND OFF.

NHTSA complaint #10659126 — an unverified report by a vehicle owner.

at 12,000 miles Springfield, NJ

AIR BAGS

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 12,000.

NHTSA complaint #10573392 — an unverified report by a vehicle owner.

at 1,500 miles Brooklyn, NY

AIR BAGS

AIRBAG FAULT WARNING LIGHT TURN ON WITH FRONT PASSENGER AIRBAG OFF LIGHT TURN ON AND THE FRONT PASSENGER SEAT BELT UNBUCKLE WARNING ALSO TURN ON WHILE DRIVING. THERE IS A PASSENGER IN THE FRONT SEAT WITH SEAT BELT ON. TURN OFF THE CAR AND STARTED THE CAR AGAIN MULTIPLE TIME DID NOT RESOLVE THE PROBLEM, THE PASSENGER AIR BAG LIGHT STAY OFF WITH SEAT BELT WARNING LIGHT ON EVEN WITH OR WITHOUT FRONT PASSENGER.

NHTSA complaint #10568076 — an unverified report by a vehicle owner.

Other 2013 Subaru Legacy problems

← Full 2013 Subaru Legacy report