2019 Subaru Legacy other reported problems

UNKNOWN OR OTHER

Multimedia component is not working correctly and it could cause an accident due to trying to change/control the component over and over again. It has a mind of its own. I turn it off and it turns on by itself. It switches radio stations by itself. The screen changes apps all by itself. I can't correctly use any of it anymore. I try using my phone and even though I don't want it sent to audio on the car it switches to it and then the conversation cuts in and out. I've tried resetting it a million times but it's useless anymore to even do that. I haven't brought it to a dealer as of yet. I looked it up and seen there are other complaints with this same issue. I received a letter for reimbursement if I changed it out but I didn't do that because I was able to reset the system at the time. I feel Subaru should be responsible for this as they know it's happening to vehicles and they've reimbursed for it.

NHTSA complaint #11730262 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My vehicle light is on keeps saying oil at temp as well as other lights are currently turn on. I took it to subaru location was informed my transmission was bad. But the car drives well just have a bunch of lights.

NHTSA complaint #11685119 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The navigation screen has delaminated and no longer works. You can see where there are layers of screen that are discolored and has a matte finish underneath and the entire screen is erratic and works only 10% of the time. I cannot answer calls through the car any longer and I have to try to navigate long trips from my phone as this function of the car is down. It's a serious problem and puts me and others on the road at risk every time I have to use the car as I travel by myself and I struggle to navigate the roads without this system. The car has a mere 70,000 miles on it and has been well cared for. I bought the car new and this issue is serious. There were no warning signs other than it erratically works less and less. I have researched the issue and see there are so many with this same issue that I wanted to add to the list. I cannot find a second hand part as the demand is too high. The car is available for inspection and I haven't had it to the dealer for this issue. It has been inspected by an auto repair shop and agrees the component needs to come out and be replaced. Please help!

NHTSA complaint #11662265 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Parasitic Battery Drain due to DCM fuse problem

NHTSA complaint #11637048 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On the beginning of a trip the screen, Infotainment system started jumping, and shaking. We had been using the system for guidance while driving in unfamiliar area. The screen then started randomly selecting buttons while we were still trying to use directions from the screen. Then it called a contact on my contact list 8-9 times, and I had to keep hanging up in order so it would stop. Finally I had to shut down the entire screen. We lost control of the Infotainment and then after I had to turn it off, I tried several times again to turn it back on with no luck. The screen would not respond and continues to be completely frozen. As I have discovered this is a common problem that Subaru dealers have heard about from thousands of customers. Subaru needs to issue a recall.

NHTSA complaint #11625805 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The radio/ starlink system begins changing screens on its own thus losing all control of critical functions such as phone and gps. There appears to be marks behind the glass of the screen which are not able to be cleaned. There are recalls for this issue on the 2018 Subaru Legacy and there needs to be one for the 2019 Subaru Legacy and other affected Subaru models.

NHTSA complaint #11624187 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Infotainment system screen began bubbling. Then it started randomly selection icons by itself. Then it got to the point where it is unusable and constantly is making selections on its own. I can’t even make selections if I want to. Whole screen is effected. Subaru of America is aware and my dealer first denied knowing it was an issue but later admitted to me they have gotten several complaints of the same. Dealer ordered a replacement over a year ago and I have still not gotten a replacement because they keep telling me it is back ordered and that they put a rush on it. Still nothing in over a year. This problem also causes the battery to drain while parked. I had to put a brand new battery in and it still drains. A year or so after that, Subaru sent out a notice that they will reimburse for that issue. I don’t have any paperwork left from my replacement costs. Again, dealer denied knowing that the battery drains and later admitted they knew.

NHTSA complaint #11605122 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is a recall for this issue in Subaru vehicles through 2018 but our 2019 Legacy has the same issue. The head unit very soon after purchase (brand new from dealer) started to delaminate and not respond to touchscreen interaction. Now it is so bad that it is as if the head unit is possessed. It changes radio and settings randomly, cycles the screen, makes random phone calls if a phone is connected, changes navigation (Android Auto) on its own and suddenly it's navigating you to Mexico... Even if we aren't using the screen it is dangerously distracting because it is constantly glitching. We are out of warranty so the dealer wants us to pay for this repair on our own. We want to see the recall expanded to include 2019 and later model years. According to numerous reports online, I know we are not the only ones. We also have issues with this vehicle's battery draining unusually fast but that is not as critical an issue as this head unit problem.

NHTSA complaint #11585135 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Stereo head unit has white spots all over screen. Radio skips stations, calls numbers on my phone when connected to the car, touch screen does not work properly not allowing to turn it on or off or stop random skipping of stations or activity. Unable to see back camera when in reverse due to multiple spots on touchscreen.

NHTSA complaint #11573750 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I am a first time Subaru owner and I have an issue with the windshield. November 2023 had a large crack in the windshield and an actual piece of glass came into the car from the inside. I had the windshield replaced by Gerald Subaru of North Aurora Illinois. In January of 2024, as I was pulling out of my garage, I noticed another crack in the new windshield. I had not driven the car in a week and was actually out of state for 2 weeks in December. My car is garaged and do not recall anything hitting the windshield. Went back to Gerald Subaru and they found an extremely small chip up near the top of the windshield. I have reached out to Subaru both by phone and by email and thus far there has been no response. I truly feel these are defective windshields.

NHTSA complaint #11567271 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The "infotainment system" screen is delaminating. I can not see my surroundings when in reverse. The system is paired with my mobile telephone and randomly calls persons in my contact list without my requesting it do so. The radio can not be turned off and it consistently makes noises as if it is attempting to scan different radio stations. These defects first appeared at 34,000 miles, well below the 36,000 mile warranty period.

NHTSA complaint #11556680 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Parasitic battery drain from the DCM that is known by Subaru but proper long term repair is not offered easily. Please force them to do the right thing!! This should be a covered fix offered to every affected vehicle.

NHTSA complaint #11556233 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The radio, which is also impacts screen, is defective. It is available for examination. The radio jumps stations with beeps, the sound can’t be eliminated by turning down the volume. It indiscriminately jumps from satellite to FM. It will hold a station for a while but then it jumps around. I get a few seconds of a music or talk station and then it jumps. It is a safety hazard since the beeps distracts the driver. It doesn’t recognize AppleCarPlay that is used for GPS navigation. The screen when it manages to show the menu, does not respond to touch so you can’t use GPS or access other vehicle processes such as clock, brightness, etc. I can’t use the phone for navigation while charging only seeing turn-by-turn directions, no map. The dealer has ordered a replacement radio but it is back ordered. The vehicle has not been inspected by anyone other than Dan Perkins Subaru in Milford, CT. No warning indicator, it just started exhibiting the jump problem. The experience started gradually and would go back to working order. It got worse over several months, first appearing 7 months ago. Internet search shows this is an issue with several Subaru models and years.

NHTSA complaint #11550903 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While at a red light, and with foot firmly on brake pedal, the car suddenly began to rev and lurched forward. All the dash indicator lights (Brake, Engine, Lane Departure, etc.) lit up. I was able to keep the car from hitting the vehicle in front of me and managed to put the car in "park" until the light turned green, at which point I put the car back in "drive," pulled into USPS parking lot, collected myself, then drove to my local mechanic (~.25 miles). Braking to turn into mechanic's location the vehicle again revved and was difficult to slow, but I managed to do so, park, and left for them to examine. Later, and on local mechanic's advice, drove (without incident) to Subaru dealer in Milford, NH to drop off for them to investigate amid recent trend in unanticipated acceleration problem and pending class action lawsuit.

NHTSA complaint #11521296 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I walked out to my car this afternoon to find my third cracked windshield since I purchased the car in September of 2019. I have reached out to the dealership and they have denied any issues and are unwilling to say there are any problems. As many reports and lawsuits are pending, I am trying to figure out what to do.

NHTSA complaint #11461827 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I OWN A 2019 SUBARU LEGACY. I AM VERY SHOCKED THAT I HAVE EXPERIENCED THREE MAJOR WINDSHIELD CRACKS WITHIN ONLY 18 MONTHS OF PURCHASING THE VEHICLE. THE FIRST ONE WAS ONLY 5 MONTHS AFTER I BOUGHT THE CAR (02/07/20), THE 2ND TIME WAS 7 MONTHS LATER (9/17/20), AND THE 3RD TIME WAS ON MAY 1ST, 2021. THE CRACKS CAME OUT OF NOWHERE; ONCE WHILE DRIVING ON A LIGHT TRAFFIC STREET, ONCE WHILE ON THE HIGHWAY, AND ONCE WHILE THE CAR WAS PARKED. REPLACING THE WINDSHIELD FOR THE SUBARU IS VERY EXPENSIVE! THE COMPANY REFUSES TO COVER THE COST. I HAD TO PAY $500 DEDUCTIBLE, WHILE MY INSURANCE PAID OVER $300+. I HAVE DRIVEN DIFFERENT TYPES OF CARS FOR MORE THAN 40 YEARS, SUCH AS HONDAS, CHEVYS, VOLVOS, AND FORDS, AND NOT ONE OF THOSE VEHICLES EVER HAD A WINDSHIELD CRACK. THIS IS THE FIRST TIME I HAVE EVER OWNED A SUBARU AND CANNOT BELIEVE THE NIGHTMARE/EXPENSE IN DEALING WITH THIS PROBLEM WITHIN SUCH A SHORT PERIOD OF TIME. I AM CONVINCED THERE IS A DEFECT EITHER WITHIN THE AREA OF THE FRAME OF THE CAR THAT HOLDS THE WINDSHIELD OR THE GLASS IS VERY POOR QUALITY, OR BOTH. IT IS NOT FAIR THAT SUBARU IS MISLEADING CUSTOMERS INTO BELIEVING THAT THEIR VEHICLES ARE SOME OF THE SAFEST IN THE CAR INDUSTRY. I HOPE ENOUGH SUBARU OWNERS WHO ARE DEALING WITH THE SAME PROBLEM ARE COMING FORWARD. ABOVE ALL, I HOPE SOMETHING IS DONE TO RESOLVE THIS TERRIBLE PROBLEM SOON.

NHTSA complaint #11415068 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

SPONTANEOUS BREAKING OF FRONT WINDSHIELD. I PARKED THE CAR IN THE GARAGE AND THE NEXT MORNING THERE WAS A CRACK IN THE SHAPE OF AN UPPERCASE T APPROXIMATELY 7"X7". NO EXTREME HEAT OR COLD INVOLVED. THERE APPEARS TO BE A PINHEAD SIZE DENT POSSIBLY FROM A ROCK. THE CAR HAS ONLY 14K MILES

NHTSA complaint #11386704 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE WINDSHIELD HAD A CRACK ON THE LEFT BOTTOM CORNER OF THE DRIVER'S SIDE BUT NO EXPLAINED REASON. THERE WAS NO AUDIBLE SOUND THAT LED TO THE CRACK. I HAD TO PAY $500 TO GET THE WINDSHIELD REPLACED AND THE EYESIGHT CALIBRATED. NOTICED THE CRACKED WINDSHIELD WHEN THE VEHICLE WAS PARKED AT HOME.

NHTSA complaint #11376490 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

DRIVING DOWN THE EXPRESSWAY AT A SPEED LESS THAT 50MPH WHEN MY WINDSHIELD CRACKED UNEXPECTEDLY AND SEEMING FROM NOTHING BEING FLUNG TOWARD THE VEHICLE OR DROPPING FROM THE SKY.

NHTSA complaint #11317975 — an unverified report by a vehicle owner.