Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
11.1%
1,000 – 9,999 miles
33.2%
10,000 – 24,999 miles
1212.8%
25,000 – 49,999 miles
2021.3%
50,000 – 74,999 miles
1516.0%
75,000 – 99,999 miles
1718.1%
100,000 – 149,999 miles
2021.3%
150,000+ miles
66.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2008peak 6Jul 2023
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 90,925 milesLiverpool, NYCrash
POWER TRAIN
LOST STEERING WHILE DRIVING,BECAME VERY HARD TO STEER. COST $2300 TO REPAIR. SAID DEFECT STARTED AS STEERING RACK AND CAUSED METAL TO GO THROUGHOUT THE SYSTEM AND TAKE OUT THE PUMP ALSO. ABS/TRAC CONTROL/STABILITY LIGHTS AMONG OTHERS COME ON AND LOOSE AWD. SUNROOF LEAK AND PAINT PEELING. STEERING WAS LOST AGAIN WHILE DRIVING 1.5 YEARS LATER. DEFINITE RECALL SITUATION.
NHTSA complaint #10838757 — an unverified report by a vehicle owner.
at 90,925 milesLiverpool, NYCrash
STEERING
LOST STEERING WHILE DRIVING,BECAME VERY HARD TO STEER. COST $2300 TO REPAIR. SAID DEFECT STARTED AS STEERING RACK AND CAUSED METAL TO GO THROUGHOUT THE SYSTEM AND TAKE OUT THE PUMP ALSO. ABS/TRAC CONTROL/STABILITY LIGHTS AMONG OTHERS COME ON AND LOOSE AWD. SUNROOF LEAK AND PAINT PEELING. STEERING WAS LOST AGAIN WHILE DRIVING 1.5 YEARS LATER. DEFINITE RECALL SITUATION.
NHTSA complaint #10838757 — an unverified report by a vehicle owner.
at 90,925 milesLiverpool, NYCrash
ELECTRONIC STABILITY CONTROL (ESC)
LOST STEERING WHILE DRIVING,BECAME VERY HARD TO STEER. COST $2300 TO REPAIR. SAID DEFECT STARTED AS STEERING RACK AND CAUSED METAL TO GO THROUGHOUT THE SYSTEM AND TAKE OUT THE PUMP ALSO. ABS/TRAC CONTROL/STABILITY LIGHTS AMONG OTHERS COME ON AND LOOSE AWD. SUNROOF LEAK AND PAINT PEELING. STEERING WAS LOST AGAIN WHILE DRIVING 1.5 YEARS LATER. DEFINITE RECALL SITUATION.
NHTSA complaint #10838757 — an unverified report by a vehicle owner.
at 12,500 milesNEW York, NYFire
FUEL/PROPULSION SYSTEM
FUEL LEAK AND FUEL PUMP FAIL NO READING EVEN TANK FULL DEALER TOLD NO PROBLEM AND MAKE UNAUTHORIZED CHARGE FROM ME AND FROM FACTORY FOR FIX THE FUEL PUMP BUT NOT TRUE WHEN WENT BACK REFUSE TO FIXED AND THE WAY BACK NOTICED FIRE ON THE LEFT WE GOT CONTROLLED BY HELP FROM OTHER DRIVERS ON THE HIGHWAY AND I WAS LUCKY THAT HAPEN WHEN TRAFICE WAS SO SLOW
NHTSA complaint #10759862 — an unverified report by a vehicle owner.
at 90,000 milesBrighton, COCrash
ENGINE
WHILE DRIVING 20 MILES PER HOUR ON AN ICY ROAD THE SERVICE TRACTION CONTROL, SERVICE STABILITY CONTROL, SERVICE AWD, AND REDUCED ENGINE POWER LIGHTS CAME ON. THE ENGINE SEIZED AND SURGED AND MY BRAKES WERE INOPERABLE. THE VEHICLE SLID AND FISHTAILED. I REGAINED CONTROL OF THE VEHICLE AFTER A FEW SECONDS AND PUSHED THE GAS LIGHTLY TO CONTINUE DRIVING. THE VEHICLE SURGED FORWARD AND I SLID INTO A CANAL. I WAS ABLE TO CLIMB INTO THE BACK SEAT, ESCAPE OUT THE BACK PASSENGER DOOR, AND SWIM TO SAFETY.
NHTSA complaint #10562812 — an unverified report by a vehicle owner.
at 90,000 milesBrighton, COCrash
SERVICE BRAKES
WHILE DRIVING 20 MILES PER HOUR ON AN ICY ROAD THE SERVICE TRACTION CONTROL, SERVICE STABILITY CONTROL, SERVICE AWD, AND REDUCED ENGINE POWER LIGHTS CAME ON. THE ENGINE SEIZED AND SURGED AND MY BRAKES WERE INOPERABLE. THE VEHICLE SLID AND FISHTAILED. I REGAINED CONTROL OF THE VEHICLE AFTER A FEW SECONDS AND PUSHED THE GAS LIGHTLY TO CONTINUE DRIVING. THE VEHICLE SURGED FORWARD AND I SLID INTO A CANAL. I WAS ABLE TO CLIMB INTO THE BACK SEAT, ESCAPE OUT THE BACK PASSENGER DOOR, AND SWIM TO SAFETY.
NHTSA complaint #10562812 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 139,000 milesBrooklyn, NY
ELECTRICAL SYSTEM
The contact owns a 2008 Suzuki XL7. The contact stated that when the vehicle was started, the contact was unable to deactivate the alarm. Additionally, other unknown electrical system functions failed to operate as needed. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
NHTSA complaint #11531406 — an unverified report by a vehicle owner.
Niagara Falls, NY
UNKNOWN OR OTHER
My car was running when I checked it into the vechicle repair shop at Firestone address of 2311 Military rd Niagara Falls, New York 14304. When it got tolled back to my address it did not turn over. They said it was the battery but when I had a knew battery adjusted in my vechicle it still did not work. Therefore the issues is on the Firestone repair to cover any charges at another shop to get repaired at the cost they charge.
NHTSA complaint #11449826 — an unverified report by a vehicle owner.
Niagara Falls, NY
ENGINE
My car was running when I checked it into the vechicle repair shop at Firestone address of 2311 Military rd Niagara Falls, New York 14304. When it got tolled back to my address it did not turn over. They said it was the battery but when I had a knew battery adjusted in my vechicle it still did not work. Therefore the issues is on the Firestone repair to cover any charges at another shop to get repaired at the cost they charge.
NHTSA complaint #11449826 — an unverified report by a vehicle owner.
Geneva, IN
ENGINE
I have went through 2 engines 2 timing chains and 4 loans to keep this suv running 3999.98 for the first engine and the same for the second 1200 times 2 for the timing chain if you know a vehicle has this many problems why haven't you removed it. It's not safe or reliable now my locks don't want to lock unlock I have 14 different error codes on my check engine light after I put the second engine in! In less than a year!!!
NHTSA complaint #11427124 — an unverified report by a vehicle owner.
Geneva, IN
FUEL/PROPULSION SYSTEM
I have went through 2 engines 2 timing chains and 4 loans to keep this suv running 3999.98 for the first engine and the same for the second 1200 times 2 for the timing chain if you know a vehicle has this many problems why haven't you removed it. It's not safe or reliable now my locks don't want to lock unlock I have 14 different error codes on my check engine light after I put the second engine in! In less than a year!!!
NHTSA complaint #11427124 — an unverified report by a vehicle owner.
Lexington, NC
UNKNOWN OR OTHER
MY GAS GAUGE AND MPH GAUGE WILL GO FROM READING CORRECTLY TO SAYING TO MPH WILL JUMP ALL THE WAY TO 100. MY GAS WILL GO FROM FULL TO HALF WITHIN JUST A FEW MILES THEN IT WILL JUMP TO WAY PAST FULL OR WAY PAST EMPTY.
NHTSA complaint #11378558 — an unverified report by a vehicle owner.
at 187,000 milesStone Mountain, GA
ENGINE
THE VEHICLE TIMING IS OFF, DUE TO FAULTY TIMING EQUIPMENT. WHY IS THIS NOT A RECALL?
NHTSA complaint #11376528 — an unverified report by a vehicle owner.
at 129,218 milesKeizer, OR
STEERING
FALL 2018 HAD OBD CODE FOR TIMING CHAIN- REPLACED TIMING CHAIN AND TENSIONER, END OF NOVEMBER 2019 PULSATING AT LOW SPEEDS- ALIGNMENT, NEW BRAKES, NEW TIRES. JANUARY 2020 MADE A U TURN AT LOW SPEEDS APPROX. 2 MPH AND VEHICLE MADE GRINDING NOISE AND SHUT OFF WHEN STARTED IT BACK UP STEERING BECAME VERY STIFF PARKED VEHICLE UNTIL MARCH 2020 WHEN IT WAS BROUGHT TO A MECHANIC, DURING DIAGNOSIS MECHANIC NOTED CORROSION TO BOTH SERPENTINE BELT AND TIMING CHAIN DUE TO OIL LEAK FROM TIMING CHAIN COVER VALVES, HAD BOTH SERPENTINE AND TIMING CHAINS/TENSIONERS REPLACED WITH NEW PARTS AS WELL AS VALVES AND SEALS REPLACED, MECHANIC ALSO NOTED BALANCE HARMONIZER MELTED AND DETERIORATING DUE TO OIL LEAK SO REPLACED THAT AS WELL, POWER STEERING PUMP REPLACED DUE TO METALLIC PIECES IN POWER STEERING FLUID AND SYSTEM WAS BLED AND FLUSHED ALSO REGULAR MAINTENANCE SPARK PLUGS AND OIL CHANGE DONE. STEERING WAS STILL STIFF SO MECHANIC PUT IN A NEW RACK AND PINION, TIE RODS, STEERING GEAR AND ANOTHER NEW POWER STEERING PUMP AT SAME TIME AND AN ALIGNMENT WAS DONE AFTER NEW RACK WAS PUT IN, STEERING STILL INTERMITTENTLY BECOMES STIFF DURING TURNS, VEHICLE HAS ALSO STARTED TO MAKE LOUD SQUEALING WHILE TURNING AND PULSATING AT LOW SPEEDS. INTERNET SEARCH ABOUT VEHICLE YEAR MAKE AND MODEL WITH STEERING ISSUES RESULTED IN MANY COMPLAINTS OF SAME ISSUES.
NHTSA complaint #11323298 — an unverified report by a vehicle owner.
at 129,218 milesKeizer, OR
UNKNOWN OR OTHER
FALL 2018 HAD OBD CODE FOR TIMING CHAIN- REPLACED TIMING CHAIN AND TENSIONER, END OF NOVEMBER 2019 PULSATING AT LOW SPEEDS- ALIGNMENT, NEW BRAKES, NEW TIRES. JANUARY 2020 MADE A U TURN AT LOW SPEEDS APPROX. 2 MPH AND VEHICLE MADE GRINDING NOISE AND SHUT OFF WHEN STARTED IT BACK UP STEERING BECAME VERY STIFF PARKED VEHICLE UNTIL MARCH 2020 WHEN IT WAS BROUGHT TO A MECHANIC, DURING DIAGNOSIS MECHANIC NOTED CORROSION TO BOTH SERPENTINE BELT AND TIMING CHAIN DUE TO OIL LEAK FROM TIMING CHAIN COVER VALVES, HAD BOTH SERPENTINE AND TIMING CHAINS/TENSIONERS REPLACED WITH NEW PARTS AS WELL AS VALVES AND SEALS REPLACED, MECHANIC ALSO NOTED BALANCE HARMONIZER MELTED AND DETERIORATING DUE TO OIL LEAK SO REPLACED THAT AS WELL, POWER STEERING PUMP REPLACED DUE TO METALLIC PIECES IN POWER STEERING FLUID AND SYSTEM WAS BLED AND FLUSHED ALSO REGULAR MAINTENANCE SPARK PLUGS AND OIL CHANGE DONE. STEERING WAS STILL STIFF SO MECHANIC PUT IN A NEW RACK AND PINION, TIE RODS, STEERING GEAR AND ANOTHER NEW POWER STEERING PUMP AT SAME TIME AND AN ALIGNMENT WAS DONE AFTER NEW RACK WAS PUT IN, STEERING STILL INTERMITTENTLY BECOMES STIFF DURING TURNS, VEHICLE HAS ALSO STARTED TO MAKE LOUD SQUEALING WHILE TURNING AND PULSATING AT LOW SPEEDS. INTERNET SEARCH ABOUT VEHICLE YEAR MAKE AND MODEL WITH STEERING ISSUES RESULTED IN MANY COMPLAINTS OF SAME ISSUES.
NHTSA complaint #11323298 — an unverified report by a vehicle owner.
at 174,000 milesFountain INN, SC
AIR BAGS
SERVICE TRACTION CONTROL AND ABS LIGHT ON DASH BOARD
NHTSA complaint #11220556 — an unverified report by a vehicle owner.
at 174,000 milesFountain INN, SC
SERVICE BRAKES
SERVICE TRACTION CONTROL AND ABS LIGHT ON DASH BOARD
NHTSA complaint #11220556 — an unverified report by a vehicle owner.
at 174,000 milesFountain INN, SC
ELECTRONIC STABILITY CONTROL (ESC)
SERVICE TRACTION CONTROL AND ABS LIGHT ON DASH BOARD
NHTSA complaint #11220556 — an unverified report by a vehicle owner.
at 84,500 milesMount Airy, MD
STEERING
TOOK MY 2008 SUZUKI XL7 PREMIUM INTO THE SHOP BECAUSE IT WAS LEAKING FLUID, MAKING NOISES AND WAS BECOMING HARD TO STEER. 3 DAYS LATER AND 2 PUMPS LATER I STILL DON'T HAVE MY CAR BACK. THEY MECHANIC SAID THEY EVEN FLUSHED THE POWER STEERING FLUID OUT AND THERE WAS METAL SHAVING IN IT FROM THE LINE. THE DEALERSHIP WANTS TO CHARGE THE MECHANIC $500. FOR A NEW LINE AND $500 FOR A NEW PUMP BECAUSE OF A DEFECT ON THE MANUFACTURER'S END. I WOULD LIKE THIS TO BE LOOKED INTO FOR RECALL PURPOSES FOR SAFETY AND MANUFACTURE ISSUES. MULTIPLE SOURCES STATE THAT THERE IS A PROBLEM WITH IT
NHTSA complaint #11193876 — an unverified report by a vehicle owner.
at 140,000 milesMaryville, TN
STEERING
MY STABILITY TRACTION LIGHT CAME ON WHICH TURNED STC OFF, IN ADDITION IT TURNED OFF THE AWD. THE POWER STEERING ONLY WORKS AT FASTER SPEEDS. I'VE ALMOST WRECKED THIS CAR ON MANY OCCASIONS DUE TO THIS. IT'S HORRIBLY UNSAFE IN THE RAIN. IT WILL LITERALLY GET STUCK IN A LITTLE MUD PUDDLE BC OF THE ST N AWD BEING OFF. SO MANY COMPLAINTS! IT SHOULD BE RECALLED SOON! IT'S 7 PASSAGE VEHICLE I'M ASSUMING MOSTLY FOR KIDS N IT'S STC,AWD,POWER STEERING JUST STOPS N IT SHAKES WHEN U SLOW DOWN. I'M SCARED TO DEATH TO DRIVE MINE ESPECIALLY IN BAD WEATHER!!!
NHTSA complaint #11162874 — an unverified report by a vehicle owner.
at 140,000 milesMaryville, TN
ELECTRONIC STABILITY CONTROL (ESC)
MY STABILITY TRACTION LIGHT CAME ON WHICH TURNED STC OFF, IN ADDITION IT TURNED OFF THE AWD. THE POWER STEERING ONLY WORKS AT FASTER SPEEDS. I'VE ALMOST WRECKED THIS CAR ON MANY OCCASIONS DUE TO THIS. IT'S HORRIBLY UNSAFE IN THE RAIN. IT WILL LITERALLY GET STUCK IN A LITTLE MUD PUDDLE BC OF THE ST N AWD BEING OFF. SO MANY COMPLAINTS! IT SHOULD BE RECALLED SOON! IT'S 7 PASSAGE VEHICLE I'M ASSUMING MOSTLY FOR KIDS N IT'S STC,AWD,POWER STEERING JUST STOPS N IT SHAKES WHEN U SLOW DOWN. I'M SCARED TO DEATH TO DRIVE MINE ESPECIALLY IN BAD WEATHER!!!
NHTSA complaint #11162874 — an unverified report by a vehicle owner.
at 140,000 milesTacoma, WA
STEERING
DRIVING THE SUZUKI ON MULTIPLE OCCASION WHEN I BEGIN TO TURN THE STEERING WHEEL STIFFENS AND IT ALMOST IMPOSSIBLE TO TURN. I MUST YOU BOTH HANDS AND FORCEFULLY TURN THE STEERING WHEEL. I HAVE HAD THE POWER STEERING REPLACE 3 TIMES AND IT IS STILL OCCURRING!!! IT HAPPENS WHILE MOTION ON CITY STREETS AND THE HIGHWAY. IT SO STIFF ITS DIFFICULT TO TAKE AN EXIT. THIS LAST OCCURRED YESTERDAY 7/4/2018.
NHTSA complaint #11109713 — an unverified report by a vehicle owner.
Indian Trail, NC
POWER TRAIN
POWER STEERING IS OUT, TIMING BELT AND TENSIONER, COOLING IN FRONT NOT BACK
NHTSA complaint #11001711 — an unverified report by a vehicle owner.
Indian Trail, NC
VEHICLE SPEED CONTROL
POWER STEERING IS OUT, TIMING BELT AND TENSIONER, COOLING IN FRONT NOT BACK
NHTSA complaint #11001711 — an unverified report by a vehicle owner.
Indian Trail, NC
STEERING
POWER STEERING IS OUT, TIMING BELT AND TENSIONER, COOLING IN FRONT NOT BACK
NHTSA complaint #11001711 — an unverified report by a vehicle owner.
at 115,000 milesAlbion, NY
ENGINE
RECEIVED CHECK ENGINE LIGHT AND CODES WERE AS BEFORE POINTED TO A STRETCHED TIMING CHAIN. THIS IS THE SECOND TIME FOR THIS VEHICLE. DEALERSHIP SAID THIS TIME IT WAS FROM LOW OIL PRESSURE. WHY WAS THERE NOT A LOW OIL PRESSURE LIGHT IF IT WILL RUIN ENGINE COMPONENTS? SUZUKI HAS A TSB FOR TIMING CHAINS AND INDIVIDUAL PART NUMBERS FOR THESE KITS WHICH TELLS ME THERE SHOULD BE A RECALL.
NHTSA complaint #10993327 — an unverified report by a vehicle owner.
at 120,000 milesCoeur D'alene, ID
ENGINE
TL* THE CONTACT OWNS A 2008 SUZUKI XL7. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAMSHAFT AND TIMING CHAIN NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE TIMING CHAIN BELT FRACTURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10983686 — an unverified report by a vehicle owner.
Daytona Beach, FL
STRUCTURE:BODY
MY 2008 XL7 HAS HAD MANY PROBLEMS IN THE LAST COUPLE OF YEARS. THE SUNROOF HAS KEPT LEAKING INTO THE CABIN LIGHTS AND INTO THE DRIVER'S SIDE CEILING REQUIRING 2 VISIT TO A BODY SHOP TO FIX THE SEAL. MY TRANSMISSION CONTROL REQUIRED REPLACING DUE TO MY CAR JERKING BETWEEN 2ND AND 3RD GEAR. MY DRIVER'S SIDE WINDOW KEEPS COMING OFF THE TRACK. MY BACK DOORS NO LONGER UNLOCK EXCEPT FROM THE INSIDE. MY RIGHT PASSENGER WINDOW NO LONGER ROLLS DOWN AT ALL. NOW MY PAINT IS PEELING ABOVE BOTH THE DRIVER AND PASSENGER WINDOWS. THE PAINT LOOKED BUMPY AND PEELED OFF AFTER A RECENT STORM. UNDERNEATH IS A WHITE POWDER COATING AND IT'S RUSTED UNDERNEATH AS WELL.
NHTSA complaint #10954017 — an unverified report by a vehicle owner.
Daytona Beach, FL
ELECTRICAL SYSTEM
MY 2008 XL7 HAS HAD MANY PROBLEMS IN THE LAST COUPLE OF YEARS. THE SUNROOF HAS KEPT LEAKING INTO THE CABIN LIGHTS AND INTO THE DRIVER'S SIDE CEILING REQUIRING 2 VISIT TO A BODY SHOP TO FIX THE SEAL. MY TRANSMISSION CONTROL REQUIRED REPLACING DUE TO MY CAR JERKING BETWEEN 2ND AND 3RD GEAR. MY DRIVER'S SIDE WINDOW KEEPS COMING OFF THE TRACK. MY BACK DOORS NO LONGER UNLOCK EXCEPT FROM THE INSIDE. MY RIGHT PASSENGER WINDOW NO LONGER ROLLS DOWN AT ALL. NOW MY PAINT IS PEELING ABOVE BOTH THE DRIVER AND PASSENGER WINDOWS. THE PAINT LOOKED BUMPY AND PEELED OFF AFTER A RECENT STORM. UNDERNEATH IS A WHITE POWDER COATING AND IT'S RUSTED UNDERNEATH AS WELL.
NHTSA complaint #10954017 — an unverified report by a vehicle owner.
Daytona Beach, FL
ENGINE
MY 2008 XL7 HAS HAD MANY PROBLEMS IN THE LAST COUPLE OF YEARS. THE SUNROOF HAS KEPT LEAKING INTO THE CABIN LIGHTS AND INTO THE DRIVER'S SIDE CEILING REQUIRING 2 VISIT TO A BODY SHOP TO FIX THE SEAL. MY TRANSMISSION CONTROL REQUIRED REPLACING DUE TO MY CAR JERKING BETWEEN 2ND AND 3RD GEAR. MY DRIVER'S SIDE WINDOW KEEPS COMING OFF THE TRACK. MY BACK DOORS NO LONGER UNLOCK EXCEPT FROM THE INSIDE. MY RIGHT PASSENGER WINDOW NO LONGER ROLLS DOWN AT ALL. NOW MY PAINT IS PEELING ABOVE BOTH THE DRIVER AND PASSENGER WINDOWS. THE PAINT LOOKED BUMPY AND PEELED OFF AFTER A RECENT STORM. UNDERNEATH IS A WHITE POWDER COATING AND IT'S RUSTED UNDERNEATH AS WELL.
NHTSA complaint #10954017 — an unverified report by a vehicle owner.
at 2 milesBrainerd, MN
AIR BAGS
MY CAR IS NOT ON THE TAKATA RECALL, BUT I FEEL IT SHOULD BE, AS MY SERVICE AIRBAGS HAVE NOW BEEN ON FOR ABOUT 8 OR MORE MONTHS NOW. I'VE HAD IT TO 2 DIFFERENT DEALERSHIPS AND THEY CAN'T FIND ANY CODES, THE ONLY FIX THEY DO IS ZIP TIE THE AIR BAG COMPONANT UNDERNEATH THE PASSAGER SEAT. I'M AFFAID THAT IF I GET INTO AN ACCIEDENT THAT THEY WILL NOT DEPLOY IF NEEDED.. SOMTHING NEEDS TO BE DONE. CAN'T DRIVE A VEHICLE WITH NON-WORKING AIRBAGS WITH CHILDREN.
NHTSA complaint #10945859 — an unverified report by a vehicle owner.