1. What component or system failed or malfunctioned, and is it available for inspection upon request? The apparent malfunction involved Tesla Full Self-Driving (Supervised) during an autonomous highway lane change. The vehicle is available for inspection upon request. 2. How was your safety or the safety of others put at risk?** The vehicle struck lane delineator posts at approximately 70 mph without any observable warning or corrective action. Immediate manual intervention was required to avoid a potentially more serious collision with surrounding highway traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center UNKNOWN. The incident has not been reproduced or independently confirmed. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?** A Tesla Service Request has been opened. The vehicle has not yet been inspected by Tesla or any independent investigator. No police report was filed. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?** No. There were no warning lights, warning messages, audible alerts, emergency braking, or diagnostic notifications before, during, or after the incident.
NHTSA complaint #11747215 — an unverified report by a vehicle owner.
Springfield, MO
UNKNOWN OR OTHER
I have had “safety system restraints service is required “ as a warning four different times. Took my car in to a Tesla Service Center all 4 times & each time the repair only lasts about 6 months & it comes up again. For the 5th time I am going to the Tesla Service Center in Little Rock, AR. This time I will have to pay because my warranty is up. It is not fair & I want some remuneration or a replacement Model X.
NHTSA complaint #11739176 — an unverified report by a vehicle owner.
Montgomery, TX
UNKNOWN OR OTHER
A car was backing up and almost hit my front bumper. The Tesla model X horn isn’t in the middle of the steering wheel on top of the airbag like every other car I have driven. There is a button (one of 7) on the steering wheel for the horn. Unsafe.
NHTSA complaint #11738672 — an unverified report by a vehicle owner.
Lewisberry, PA
UNKNOWN OR OTHER
While using the FSD system, ANYTIME you take over, a LARGE popup appears on the main screen disabling ALL user input, or view of the map or any other information needed to DRIVE THE CAR, UNTIL you tap one of the options on the screen. This can happen MULTIPLE times during any drive, at everytime you take over. This is exceptionally dangerous and outright one of the dumbest things I've ever seen a car do.
NHTSA complaint #11734690 — an unverified report by a vehicle owner.
Macungie, PA
UNKNOWN OR OTHER
On February 17 at approximately 9:30 AM, while my wife was driving uphill, the vehicle abruptly shut down and became completely disabled. It began rolling backward despite her attempting to accelerate. Multiple warning alerts activated simultaneously, and the vehicle would not respond to forward input. Our [XXX] child was in the vehicle at the time. A total loss of power while in motion, combined with unintended rollback on an incline, represents a catastrophic safety defect. This was not a minor malfunction — it created a direct and immediate risk of collision and serious injury. Compounding this concern, on the morning following the incident at approximately 6:00 AM, I discovered one of the vehicle doors open without any user interaction. The vehicle had been secured the night before. This raises serious questions regarding electronic reliability and system integrity. Given the severity of these failures, I have lost confidence in the safety and dependability of this vehicle. My family’s safety cannot be subjected to further uncertainty. If this matter is not resolved promptly and satisfactorily, I am prepared to pursue all available legal and regulatory remedies, including formal complaints to appropriate federal safety authorities. Please confirm receipt of this letter and provide a written response outlining next steps within five business days. This situation placed my wife and child in direct danger. I expect a resolution that reflects the seriousness of that fact. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11718694 — an unverified report by a vehicle owner.
Chesapeake, VA
UNKNOWN OR OTHER
1. The Horn Button in NOT located in the center of the steering wheel but is located as a separate button off to the side and therefore is difficult to located in times of emergency when it is needed. 2. Where the button is located it is not intuitive in times of panic and emergency to try and located where to press the horn button. If you happen to be turning the wheel, it is almost impossible to find the button. 3. On future Tesla X models. Tesla the Manufacture decide to relocate the horn back to the center of the steering wheel. 4. We have had several close calls and missed accidents partly due to the fact we could not located the horn button in times of emergencies. 5. It seems like it would be a simple fix for the manufacturer to install an updated steering wheel for the safety of all occupants and other drivers.
NHTSA complaint #11706658 — an unverified report by a vehicle owner.
Las Vegas, NVCrash
UNKNOWN OR OTHER
While using Full Self Driving (FSD) for autoparking, the car backed into and sideswiped a pole
NHTSA complaint #11702804 — an unverified report by a vehicle owner.
Anacortes, WA
UNKNOWN OR OTHER
Tesla has taken the horn away from the traditional center of the steering wheel and put a ridiculously small button on the side of the steering wheel. Most times when you need to use your horn it’s because of a sudden, unanticipated situation. It’s intuitive to hit the center of the wheel. It’s absolutely impossible to find the tiny button in that situation. One has to take their eyes off the road and look for the button. By the time it is located the situation is over. I understand Tesla has corrected this on their current vehicles and gone back to the traditional center of the wheel. But that does not help owners of the affected autos. They should be required to offer a solution, like a stand alone button that can be attached to the center steering wheel. The current configuration is flat out unsafe.
NHTSA complaint #11699799 — an unverified report by a vehicle owner.
Asheville, NC
UNKNOWN OR OTHER
The horn is in a place that is difficult to find in hazardous situations rather than in the center of the steering wheel like every other car on earth. We have found it dangerous many times
NHTSA complaint #11685373 — an unverified report by a vehicle owner.
Olympia, WA
UNKNOWN OR OTHER
All trailer hitches installed on Tesla Model X and Model Y vehicles do not meet the standards for towing in the US. These hitches are from Bosal, a European manufacturer, and there is no way to safely tow most trailers in the US including Home Depot, UHAUL, Airstream, boat trailers, etc. and meet the manufacturer safety specifications. Model X and Model Y owners on the road today are not following Tesla's manual and are using a tow ball adapter way outside the safety spec for the Tesla hitch. This poses a serious safety concern which could lead to failure of the hitch and the trailer detaching from the car while in motion. This poses as serious safety concern for the drivers, passengers, and everyone around the vehicle in tow. Please investigate this. I quick look at the Tesla manual specifications and the standard 18" height of trailers in the US makes it clear there is a serious issue here. Please investigate asap. I have contacted Tesla at least 10 times and nobody there is taking action on this issue.
NHTSA complaint #11683909 — an unverified report by a vehicle owner.
Oakton, VA
UNKNOWN OR OTHER
I’m writing to formally report a persistent issue with Tesla’s air conditioning system. Despite repairs performed last year and reassurances that a software update would resolve the issue, my AC still fails to cool so regularly temperature staying above 100. Today, while driving, the interior temperature reached 102°F, making it unsafe and extremely uncomfortable driving with kids on back seat.
NHTSA complaint #11676239 — an unverified report by a vehicle owner.
Lewisberry, PA
UNKNOWN OR OTHER
While entering an intersection, a vehicle with a stop sign decided to to not stop. I went to use the horn in my 2023 Model X, and slamming the airbag with my hand did nothing. EVERY car in the WORLD has the horn as the center via the airbag. Tesla must recall ALL vehicles without a horn in the center. Lack of use of the horn severely impairs my ability to operate my vehicle.
NHTSA complaint #11660760 — an unverified report by a vehicle owner.
Tustin, CA
UNKNOWN OR OTHER
In multiple cases in California. The small button for the digital horn was impossible to reach or activate an emergency situations. This occurred to me and my wife while I’m parking lots and on roads when other vehicles threatened to hit us. The mechanical horn was removed as a cross cutting measurein the model X and it is a major safety hazard.
NHTSA complaint #11657990 — an unverified report by a vehicle owner.
Stafford, VA
UNKNOWN OR OTHER
On my 2023 Tesla Model X, the horn button is a capacitive touch button among several other buttons and it is difficult to use on a daily basis and impossible to find in an emergency. Yesterday, another car was drifting into my lane on the highway traveling at 70 MPH and I could not locate the horn in time to alert them. I had to drive evasively to avoid a serious accident. This has happened at least 7 separate times already. 2024 Tesla Model Xs now have the button in the center of the steering wheel where it is on every other car I have ever driven. Yesterday, I contacted Tesla service about this critical safety issue and demanded the replace my steering wheel with a center horn button because of the document safety issues. They refused. There needs to be a recall forcing Tesla to replace these defective steering wheels with the new and safe design before people get killed.
NHTSA complaint #11649939 — an unverified report by a vehicle owner.
Cypress, TX
UNKNOWN OR OTHER
The Horn location is not in center of steering wheel, rather a small button on the right side of the wheel. Cannot be found without looking down for button during a turn. Someone is going to get hurt.
NHTSA complaint #11646033 — an unverified report by a vehicle owner.
Bellevue, WA
UNKNOWN OR OTHER
This is a serious safety concern regarding the full self driving auto pilot for this vehicle. While traveling on a clear day on [XXX] at around 1630 hrs on [XXX], with the full self driving auto pilot engaged, the vehicle on 2 separate occasions attempted to lane change across the center divide and into the opposite traffic lane; both time required immediate corrective action on my part. This was a very scary experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11639239 — an unverified report by a vehicle owner.
Hampton, GACrash
UNKNOWN OR OTHER
Summon mode did not detect a pole where the car parked under a shed and ran into it resulting in damages to the driver’s door and side fender. Contacted Tesla through the app and was only told to take it to a bodyshop.
NHTSA complaint #11634790 — an unverified report by a vehicle owner.
San Diego, CA
UNKNOWN OR OTHER
The horn button is dangerously placed. It is near impossible to activate in an emergency situation and has been worthless when I needed it. Nearly got hit a number of times that could have been avoided if horn was operable in the center button. THERE SHOULD BE A FREE RETROFIT
NHTSA complaint #11633768 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
My model year Model X has a poorly designed horn function on the steering wheel. In several instances, I try to push the middle of the wheel out of habit and reaction, but there’s no mechanical push horn! Tesla installed a small tiny non-tactile horn button off to the side. It’s easily missed and you need to find a small pinky sized area to push. This is unsafe. So much so, that the 2024 and newer Tesla have an actual horn function in the middle of the wheel like every other car. Please make Tesla retrofit these horn function to the newer type which is much safer!
NHTSA complaint #11632269 — an unverified report by a vehicle owner.
Royse City, TX
UNKNOWN OR OTHER
Vehicle not paying attention, nearly swerved into my vehicle and in the moment, unable to find the horn button. Instinctively went for center of wheel but there is nothing here - have to search for small button on right
NHTSA complaint #11632303 — an unverified report by a vehicle owner.
Lake Kiowa, TXCrash
UNKNOWN OR OTHER
Horn button is a safety issue. 2023 TeslaX is dangerous without a center horn. Went into a ditch to avoid an errant truck because I looked down to find the tiny button. Blinker buttons are completely ineffective when making a turn, major safety issue. Need a stalk for blinkers.
NHTSA complaint #11630761 — an unverified report by a vehicle owner.
Piscataway, NJ
UNKNOWN OR OTHER
The button horn on the side of steering wheel is unsafe in emergency situations. Searching for a button on the steering wheel is dangerous because you only have a split second to alert others. The button horn for the newer models of the same vehicles have a horn in the center for safety reasons. Therefore a recall should be implemented for the manufacturer to retrofit the models that was released with the button horn on the side of the steering wheel.
NHTSA complaint #11630365 — an unverified report by a vehicle owner.
Clovis, CA
UNKNOWN OR OTHER
The 2023 Tesla Model X does not have a physical horn in the center, rather a small touch sensitive button located on the side on the steering wheel. The button does not even have any physical bump to make it easy to find without looking. This is a huge safety issue. When in near collision conditions requiring other drivers to be alerted to the vehicle's presence, there is no time to look down to press the button. It is not in an intuitive location and the location of the button changes as the wheel is turned making it even more difficult to find. Tesla has made it clear that this is an issue by changing the steering wheels on the 2024 plus models to include a physical center horn, however refuse to recall and replace the current steering wheels under warranty. On multiple occasions the horn could not be sounded in time or at all when other drivers move into the lane unsafely or need to be alerted to the vehicle's presence to avoid potential collisions. This is a serious safety issue that needs to be addressed. Thank you.
NHTSA complaint #11629452 — an unverified report by a vehicle owner.
Anaheim, CA
UNKNOWN OR OTHER
Touch horn button on steering wheel is difficult to use when in an emergency situation or when trying to get the attention of another vehicle’s driver on the roadway or parking lot. The 2003 Tesla Model X does not come equipped with a center airbag or mechanical horn on the steering wheel. It’s very difficult to find or feel the touch horn button when you’re in a panic situation. This is a definite safety issue and a major design flaw on behalf of Tesla.
NHTSA complaint #11628542 — an unverified report by a vehicle owner.
Livermore, CA
UNKNOWN OR OTHER
The horn on this car is a small button on the steering wheel. I have had many incidents when i needed to honk the horn in an emergency situation and i had to either take my eyes off the road (too dangerous) or forgo using the horn to try to warn the other drivers of a potential accident,
NHTSA complaint #11628244 — an unverified report by a vehicle owner.
Livermore, CA
UNKNOWN OR OTHER
The turn signal is located with 2 small buttons on the steering wheel. In several incidents i have been unable to activate the turn signals while merging into traffic because the steering wheel was being rotated to enter a cloverleaf freeway entrance and i could not locate the turn signals without taking my eyes off the road. Therefore cars near me could not know my lane merge intention.
NHTSA complaint #11628247 — an unverified report by a vehicle owner.
Mckinney, TX
UNKNOWN OR OTHER
The horn button on the steering wheel is extremely dangerous. It is too hard to find it with my thumb in time, and has almost caused me to get into multiple accidents. When others cannot see me while yielding to traffic, I tried to honk and because there was no center haptic horn, I had to slam on the breaks. The horn should be in the center of the steering wheel. It is extremely unsafe as a tiny button because you cannot find it in time during an urgent traffic incident.
NHTSA complaint #11627057 — an unverified report by a vehicle owner.
Carlsbad, CA
UNKNOWN OR OTHER
The implementation of buttons on the steering wheel for turning signals and horn is a safety concern. Those buttons are capacitive type touch switch, no tactile feedback. Often hard to locate when not driving in a straight line. The buttons also hard to read under some light conditions, and easy to activate by mistake. This could could increase the safety risk of the driver.
NHTSA complaint #11621353 — an unverified report by a vehicle owner.
Greenbrae, CA
UNKNOWN OR OTHER
The steering wheel horn is a small button on the side rather than on the middle of the steering wheel. Because of this, in an emergency where I was about to be hit in a T-bone vehicle accident, I tried to hit the horn to alert the other driver but was not successful in doing so. I find it dangerous to not have the horn available on the middle of the steering wheel, or at minimum a more easily accessible button.
NHTSA complaint #11617055 — an unverified report by a vehicle owner.
Santa ANA, CA
UNKNOWN OR OTHER
Regarding the horn location on the steering wheel: When the steering wheel is not straight, it's difficult to locate the horn button without looking down. It isn't even a physical button. The driver has to use the finger tip to feel for it. In an emergency, there's no time for this. There have been numerous near-miss accidents due to the need to look down to find the horn button. It's purely luck that we haven't had a serious accident. The horn's position is both ridiculous and dangerous. Some Tesla owners have complained to the NHTSA about the horn's location. Tesla company told me that they couldn't change to horn button to the center where the airbag is just like the rest of the world. This is a matter of saving lives. They refuse to make any correction.
NHTSA complaint #11616856 — an unverified report by a vehicle owner.