178 of the
487 complaints about the 2020 Tesla Model Y are about the
driver-assist systems — 37% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
4,000 miles.
F
178
Complaints
24
Crashes
0
Fires
5
Injuries
Exactly what failed
Adaptive Cruise Control
7139.9%
Automatic Emergency Braking
4424.7%
Warnings
1910.7%
Assist
169.0%
Warning
116.2%
Blind Spot Detection
73.9%
Warnings
42.2%
Forward Collision Avoidance
21.1%
Camera System
10.6%
Camera
10.6%
Driver Assist & Collision Avoidance across every Tesla Model Y year
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am reporting multiple safety‑critical incidents involving my Tesla Model Y equipped with FSD (Supervised). The vehicle has repeatedly performed sudden braking in active traffic without any obstacles present, causing physical jolting and creating a risk of collision. These incidents occurred on [XXX] and XXX including a sudden hard brake at approximately 2:18 p.m. on XXX. Additionally, the vehicle has shown lane‑centering instability on the highway. On XXX at approximately 1:51 p.m., the vehicle drifted within the lane and failed to maintain proper centering while FSD was engaged, requiring immediate manual intervention to avoid unsafe movement. Tesla service has stated that no error codes were detected, but also acknowledged known FSD software behaviors affecting Hardware 3 vehicles. This indicates the system may be performing unsafe maneuvers without logging faults. I am reporting these incidents because they pose a direct safety risk to me, other drivers, and pedestrians. I request that NHTSA review these behaviors as potential safety defects in Tesla’s FSD (Supervised) system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757733 — an unverified report by a vehicle owner.
Beaverton, OR
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is about a 2020 Tesla Model Y, with HardWare3 (HW3) Full-Self-Driving (FSD) feature. The older HW3 FSD-enabled Model Y cars started getting the new "v14 Lite" FSD updates recently - I got mine a few days ago. I immediately noticed a safety concern with the v14 Lite. Previous versions of FSD allowed me to set the maximum speed that the car would drive in the FSD mode - I can adjust it using the "wheel button" on my right thumb on the steering wheel, and the car would not exceed the maximum speed I choose. However, after the update to v14 Lite, the wheel button no longer controlled the maximum speed. Instead, it controlled the "speed profile" ("Sloth", "Chill", "Standard", "Hurry" are the options in my car). Regularly in highway driving, even in the Standard mode, the car would speed up to go well past the speed limit, more than 10mph over the speed limit, seemingly to match the speed of the rest of the traffic (69mph on a 55mph highway). This felt very uncomfortable. I tried to adjust the max speed down like I was used to, but the car instead switched to a different profile, "Chill", and rapidly slowed down to 4mph below the speed limit (51mph in this case=. The speed reduction was so sudden that it also felt dangerous (car behind me would have to break quickly to not hit me), and I didn't want to be driving well below the speed limit (also dangerous). Under "Self Driving" settings menu, there is also a feature called "Speed Limit", that used to allow you to set the "default" speed limit for FSD driving (for instance, +3mph above the speed limit). You can adjust it up and down with the right thumb wheel beyond that, but it set the default basic max speed limit for FSD. After the v14 Lite update, the FSD completely ignores this speed limit, and happily accelerates well beyond that. Not it seems like the "speed limit" feature is simply for warning the driver to not exceed the pre-determined speed limit when controlling the car. FSD simply ignores it.
NHTSA complaint #11752764 — an unverified report by a vehicle owner.
Tampa, FL
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My Tesla Model Y 2020 (VIN: [XXX] ) is stuck on software version 2023.44.1 for more than 2 years and has four incomplete NHTSA safety recalls: • 23V838 – Autosteer driver monitoring improvements • 24V051 – Brake/Park/ABS warning font size too small • 24V153 – Muted Pedestrian Warning System • 24V554 – Hood not detected as unlatched Tesla Service in the Baltic region and Tesla Service in Warsaw (Poland) both refused to deliver the required OTA safety recall updates. They classified the vehicle as “unsupported” because it is a US-market vehicle located in Latvia. I am unable to bring the vehicle to any Tesla Service Center. Tesla is not fulfilling its legal obligation to provide the free safety recall remedies. Please require Tesla to deliver the updates or provide a proper solution. Attached: screenshots of refusals from Tesla Service (Baltic + Warsaw). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11731004 — an unverified report by a vehicle owner.
Portland, OR
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a new computer at a cost of approximately $2,300. To answer the bullet points above: 1. The main vehicle computer malfunctioned. 2. I paid for FSD for the safety it provides - without FSD, the car is simply less safe in traffic. 3. The Tesla service center confirmed that the vehicle computer has malfunctioned. 4. There was no indication of any kind, until suddenly the FSD stopped working and I noticed subsequently that downloading/installing software updates failed, lane markings disappeared, and automatic cancelling turn signals stopped working requiring manual operation.
NHTSA complaint #11715304 — an unverified report by a vehicle owner.
The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a new computer at a cost of approximately $2,300. To answer the bullet points above: 1. The main vehicle computer malfunctioned. 2. I paid for FSD for the safety it provides - without FSD, the car is simply less safe in traffic. 3. The Tesla service center confirmed that the vehicle computer has malfunctioned. 4. There was no indication of any kind, until suddenly the FSD stopped working and I noticed subsequently that downloading/installing software updates failed, lane markings disappeared, and automatic cancelling turn signals stopped working requiring manual operation.
NHTSA complaint #11715304 — an unverified report by a vehicle owner.
Portland, OR
FORWARD COLLISION AVOIDANCE: WARNINGS
The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a new computer at a cost of approximately $2,300. To answer the bullet points above: 1. The main vehicle computer malfunctioned. 2. I paid for FSD for the safety it provides - without FSD, the car is simply less safe in traffic. 3. The Tesla service center confirmed that the vehicle computer has malfunctioned. 4. There was no indication of any kind, until suddenly the FSD stopped working and I noticed subsequently that downloading/installing software updates failed, lane markings disappeared, and automatic cancelling turn signals stopped working requiring manual operation.
NHTSA complaint #11715304 — an unverified report by a vehicle owner.
Boyds, MD
LANE DEPARTURE: WARNING
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates.
NHTSA complaint #11707184 — an unverified report by a vehicle owner.
Boyds, MD
LANE DEPARTURE: ASSIST
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates.
NHTSA complaint #11707184 — an unverified report by a vehicle owner.
On Tuesday, [XXX], around [XXX] returning home and in my driveway when the following happened. Pulling into the left side of the driveway because a utility van was parked on the right side of the driveway with the rear door and driver’s side door opened with no one in the vicinity. There was not enough room to go forward into the garage. I was almost at a complete stop with the intention of getting out of the car to shut the drivers side door. That was when the car sped up at full speed and turned to the right into the van and continued in the right direction into the garage. The car was headed to the right back corner of the garage smashing into paint cans, a freezer, sink and cabinets. I had no control over the car from the time the car sped up and smashed into the back of the garage and it all happened in a matter of a few seconds. The vehicle has been totaled by the insurance company. This incident was recorded in the vehicle’s computer. The police department was called the same day and a police officer came to the house to record the incident. The car was towed to Gerber Collision & Glass, 10491 Corkscrew Commons Dr., Estero, FL 33928, phone (239) 947-6050. The car computer system should have recorded the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11656833 — an unverified report by a vehicle owner.
Punta Gorda, FLCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
On Tuesday, [XXX], around [XXX] returning home and in my driveway when the following happened. Pulling into the left side of the driveway because a utility van was parked on the right side of the driveway with the rear door and driver’s side door opened with no one in the vicinity. There was not enough room to go forward into the garage. I was almost at a complete stop with the intention of getting out of the car to shut the drivers side door. That was when the car sped up at full speed and turned to the right into the van and continued in the right direction into the garage. The car was headed to the right back corner of the garage smashing into paint cans, a freezer, sink and cabinets. I had no control over the car from the time the car sped up and smashed into the back of the garage and it all happened in a matter of a few seconds. The vehicle has been totaled by the insurance company. This incident was recorded in the vehicle’s computer. The police department was called the same day and a police officer came to the house to record the incident. The car was towed to Gerber Collision & Glass, 10491 Corkscrew Commons Dr., Estero, FL 33928, phone (239) 947-6050. The car computer system should have recorded the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11656833 — an unverified report by a vehicle owner.
Racine, WI
LANE DEPARTURE: WARNING
My Advance Driving assist (FSD for Tesla) stop working randomly. Adaptive Cruse control stoped working, forward collision stopped working. Backup camera randomly disconnect when parking. All of this happened right after a software update. I have contacted Tesla several times. They quoted me $2,666.96 to address the issue. Isn't this a Safety feature of the Car Specially when I paid $10,000.00 extra when I purchase the car to have FSD? All of the advanced driving assistance and collision warning stopped working as well.
NHTSA complaint #11644775 — an unverified report by a vehicle owner.
Racine, WI
FORWARD COLLISION AVOIDANCE: WARNINGS
My Advance Driving assist (FSD for Tesla) stop working randomly. Adaptive Cruse control stoped working, forward collision stopped working. Backup camera randomly disconnect when parking. All of this happened right after a software update. I have contacted Tesla several times. They quoted me $2,666.96 to address the issue. Isn't this a Safety feature of the Car Specially when I paid $10,000.00 extra when I purchase the car to have FSD? All of the advanced driving assistance and collision warning stopped working as well.
NHTSA complaint #11644775 — an unverified report by a vehicle owner.
Racine, WI
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Advance Driving assist (FSD for Tesla) stop working randomly. Adaptive Cruse control stoped working, forward collision stopped working. Backup camera randomly disconnect when parking. All of this happened right after a software update. I have contacted Tesla several times. They quoted me $2,666.96 to address the issue. Isn't this a Safety feature of the Car Specially when I paid $10,000.00 extra when I purchase the car to have FSD? All of the advanced driving assistance and collision warning stopped working as well.
NHTSA complaint #11644775 — an unverified report by a vehicle owner.
Jackson, WY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After installing Software version 2024.45.25.15 (Full Self Driving software 12.6.2) on my 2020 Tesla Model Y with Autopilot Hardware v3, I experienced unsafe behavior by the autopilot/automatic safety system. On my second drive after the software update, I was unable to engage the autopilot system. Two “Phantom” cars appeared on the full self driving visualization. One “phantom” vehicle was on the left side of the vehicle in my blind spot. A second “phantom” vehicle was shown about 20 feet ahead and 50 feet to the left of my vehicle. (See screen shots). When I attempted to turn left, the automatic lane keep and blind spot warnings took over and attempted to avoid the phantom vehicle. I was able to override the system, but it caused repeated alarms and attempts to move the vehicle back into the lane.
NHTSA complaint #11637657 — an unverified report by a vehicle owner.
Jackson, WY
LANE DEPARTURE: WARNING
After installing Software version 2024.45.25.15 (Full Self Driving software 12.6.2) on my 2020 Tesla Model Y with Autopilot Hardware v3, I experienced unsafe behavior by the autopilot/automatic safety system. On my second drive after the software update, I was unable to engage the autopilot system. Two “Phantom” cars appeared on the full self driving visualization. One “phantom” vehicle was on the left side of the vehicle in my blind spot. A second “phantom” vehicle was shown about 20 feet ahead and 50 feet to the left of my vehicle. (See screen shots). When I attempted to turn left, the automatic lane keep and blind spot warnings took over and attempted to avoid the phantom vehicle. I was able to override the system, but it caused repeated alarms and attempts to move the vehicle back into the lane.
NHTSA complaint #11637657 — an unverified report by a vehicle owner.
Jackson, WY
LANE DEPARTURE: ASSIST
After installing Software version 2024.45.25.15 (Full Self Driving software 12.6.2) on my 2020 Tesla Model Y with Autopilot Hardware v3, I experienced unsafe behavior by the autopilot/automatic safety system. On my second drive after the software update, I was unable to engage the autopilot system. Two “Phantom” cars appeared on the full self driving visualization. One “phantom” vehicle was on the left side of the vehicle in my blind spot. A second “phantom” vehicle was shown about 20 feet ahead and 50 feet to the left of my vehicle. (See screen shots). When I attempted to turn left, the automatic lane keep and blind spot warnings took over and attempted to avoid the phantom vehicle. I was able to override the system, but it caused repeated alarms and attempts to move the vehicle back into the lane.
NHTSA complaint #11637657 — an unverified report by a vehicle owner.
Dorsey, IL
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but this error/messaging is not directly accessible to the customer. The inconsistent failure behavior of the vehicle could easily lead less technical owners/drivers to incorrectly interpret how the car is behaving. The only message you receive while driving could be that 'cruise control is not available', and 'automatic emergency braking unavailable' with a message that the features may be restored later in the drive. My coworker has a 2022 Model Y and the same component failed on his vehicle and needed to be replaced under an extended warranty that was purchased from Tesla. I'm unsure how widespread the failure of this critical safety system is; we both purchased FSD and both had the same component fail and need replaced. I don't personally know others who own this vehicle with the FSD package to know for sure.
NHTSA complaint #11633239 — an unverified report by a vehicle owner.
On drives longer than 40 miles, camera faults cause cruise control systems to degrade in function and then when the faults are cleared, full functionality resumes without driver alerts. Side repeater camera feeds and rear camera feeds inconsistently load, or take an extended time period to load (10+ seconds). Tesla has confirmed that the autopilot computer (HW3) likely needs to be replaced, but this error/messaging is not directly accessible to the customer. The inconsistent failure behavior of the vehicle could easily lead less technical owners/drivers to incorrectly interpret how the car is behaving. The only message you receive while driving could be that 'cruise control is not available', and 'automatic emergency braking unavailable' with a message that the features may be restored later in the drive. My coworker has a 2022 Model Y and the same component failed on his vehicle and needed to be replaced under an extended warranty that was purchased from Tesla. I'm unsure how widespread the failure of this critical safety system is; we both purchased FSD and both had the same component fail and need replaced. I don't personally know others who own this vehicle with the FSD package to know for sure.
NHTSA complaint #11633239 — an unverified report by a vehicle owner.
Northridge, CA
LANE DEPARTURE: WARNING
After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced.
NHTSA complaint #11621689 — an unverified report by a vehicle owner.
Northridge, CA
LANE DEPARTURE: ASSIST
After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced.
NHTSA complaint #11621689 — an unverified report by a vehicle owner.
Cold Spring Harbor, NY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked.
NHTSA complaint #11620036 — an unverified report by a vehicle owner.
Virginia Beach, VA
LANE DEPARTURE: ASSIST
I have Tesla’s FSD software that consistently tries to enter closed highway ramps where the flags, lights and barriers are clearly marked as “do not enter”. I have reported this to Tesla a dozen times with no improvement or response. I’m sure there will be retaliation for this but I am sick and tired of swerving to avoid a fatal collision. Too many other safety issues with FSD to document.
NHTSA complaint #11611310 — an unverified report by a vehicle owner.
Bellevue, WACrash2 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect.
NHTSA complaint #11595352 — an unverified report by a vehicle owner.
Fremony, CA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.
NHTSA complaint #11575835 — an unverified report by a vehicle owner.
Fort Washington, MD
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
NHTSA complaint #11574636 — an unverified report by a vehicle owner.
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
NHTSA complaint #11574636 — an unverified report by a vehicle owner.
Fort Washington, MD
FORWARD COLLISION AVOIDANCE: WARNINGS
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
NHTSA complaint #11574636 — an unverified report by a vehicle owner.
Austin, TX
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Failure of all cameras, gps, and lane keeping system. It is available for inspection. It occurred after software update was pushed to the car. Tesla service has seen the vehicle and says that the internal computer has a fault and needs to be replaced. Yet, oddly enough, there are a lot of identical failures reported in Tesla owner forums. Around the same time as my failure in mid-December 2023. No prior indication of computer failure occurred. And the computer is still operational for items not related to the cameras and GPS. Safety concerns: The rear windshield has limited visibility, which is not an issue when the cameras are functioning. The safety notification when changing lanes does not work without the cameras and sensors. The lane keeping and adaptive cruise control do not work without the cameras and sensors. Tesla should investigate if a software update they sent over the air created the problem with cameras and lane keeping assist.
NHTSA complaint #11567576 — an unverified report by a vehicle owner.
Austin, TX
LANE DEPARTURE: WARNING
Failure of all cameras, gps, and lane keeping system. It is available for inspection. It occurred after software update was pushed to the car. Tesla service has seen the vehicle and says that the internal computer has a fault and needs to be replaced. Yet, oddly enough, there are a lot of identical failures reported in Tesla owner forums. Around the same time as my failure in mid-December 2023. No prior indication of computer failure occurred. And the computer is still operational for items not related to the cameras and GPS. Safety concerns: The rear windshield has limited visibility, which is not an issue when the cameras are functioning. The safety notification when changing lanes does not work without the cameras and sensors. The lane keeping and adaptive cruise control do not work without the cameras and sensors. Tesla should investigate if a software update they sent over the air created the problem with cameras and lane keeping assist.
NHTSA complaint #11567576 — an unverified report by a vehicle owner.
Austin, TX
LANE DEPARTURE: ASSIST
Failure of all cameras, gps, and lane keeping system. It is available for inspection. It occurred after software update was pushed to the car. Tesla service has seen the vehicle and says that the internal computer has a fault and needs to be replaced. Yet, oddly enough, there are a lot of identical failures reported in Tesla owner forums. Around the same time as my failure in mid-December 2023. No prior indication of computer failure occurred. And the computer is still operational for items not related to the cameras and GPS. Safety concerns: The rear windshield has limited visibility, which is not an issue when the cameras are functioning. The safety notification when changing lanes does not work without the cameras and sensors. The lane keeping and adaptive cruise control do not work without the cameras and sensors. Tesla should investigate if a software update they sent over the air created the problem with cameras and lane keeping assist.
NHTSA complaint #11567576 — an unverified report by a vehicle owner.