FaultScore report

2021 Tesla Model Y problems

Owners have filed 2,005 complaints about the 2021 Tesla Model Y with NHTSA between 2020 and 2026. The largest single group is the driver assist & collision avoidance. Across this model's run it ranks 2 of 7 worst.

F

85/100

CleanWorst

Measured against the other years of the Tesla Model Y, never against another car.

How this is worked out

The numbers

2,005

Complaints

171

Crashes reported

14

Fires reported

45

Injuries reported

2,800 mi

Median mileage at failure

Half of reported failures happened before this

79%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

38

Safety recalls

23 US, 15 Canadian

7 complaints report a death.

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 94 vs 50 Severity 61 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 94
Against the median year of the Tesla Model Y. 50 means typical for this model; 100 means roughly double.
Severity — 61
11.8% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
79% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2021 compares with every other Tesla Model Y

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2021 Tesla Model Y

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

65 crashes, 3 fires · median 4,000 mi

Brakes 182 9.1%

18 crashes, 0 fires · median 2,500 mi

18 crashes, 1 fires · median 524 mi

13 crashes, 2 fires · median 2,500 mi

20 crashes, 0 fires · median 20 mi

Steering 92 4.6%

10 crashes, 1 fires · median 2,500 mi

Suspension 75 3.7%

5 crashes, 1 fires · median 7,716 mi

Median failure at 5,000 miles

3 crashes, 2 fires · median 32,667 mi

4 crashes, 2 fires · median 875 mi

Seat Belts 27 1.3%
Airbags 25 1.2%

7 crashes, 0 fires · median 21,575 mi

Seats 20 1.0%

1 crashes, 0 fires · median 24,917 mi

Wheels 15 0.7%

2 crashes, 1 fires · median 34,178 mi

Median failure at 60,000 miles

1 crashes, 0 fires · median 900 mi

2 crashes, 1 fires · median 1,395 mi

Lights 9 0.4%

1 crashes, 0 fires

Tires 5 0.2%

Median failure at 13,926 miles

Child Seats 3 0.1%
Equipment & Accessories 1 0.0%

1 crashes, 0 fires · median 40,000 mi

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Adaptive Cruise Control 407 42.1%
Automatic Emergency Braking 327 33.9%
Warnings 104 10.8%
Assist 50 5.2%
Warning 27 2.8%
Body 22 2.3%
Warnings 15 1.6%
Blind Spot Detection 14 1.4%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 60 35.9%
1,000 – 9,999 miles 47 28.1%
10,000 – 24,999 miles 19 11.4%
25,000 – 49,999 miles 20 12.0%
50,000 – 74,999 miles 16 9.6%
75,000 – 99,999 miles 3 1.8%
100,000 – 149,999 miles 1 0.6%
150,000+ miles 1 0.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2020 peak 432 Sep 2026

Recalls on the 2021 Tesla Model Y

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

26V507000

EXTERIOR LIGHTING:HEADLIGHTS

Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.

26V283000

BACK OVER PREVENTION:SOFTWARE

Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.

24V935000

TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Risk: Driving with improperly inflated tires increases the risk of a crash.

24V554000

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.

Risk: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.

24V376000

SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Risk: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

24V153000

FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Risk: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

24V051000

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

Risk: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

23V838000

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE

Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

Risk: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2026401 454 units in Canada

Lights And Instruments

Issue: On certain vehicles, the low beam headlights may be too bright. Canadian regulations specify a maximum brightness for low beam headlights. Safety Risk: Low beam headlights that are too bright could cause reduced visibility for the driver and/or glare for oncoming drivers and increase the risk of a crash. Corrective Actions: Tesla will notify owners by email. The corrective actions for this recall are under development.

Recall 2026221 13,846 units in Canada

Visual System

Issue: On certain vehicles, a software problem could delay the rearview camera image from displaying when the transmission is shifted into reverse shortly after the vehicle is started. Canadian regulations require the rearview image to display within 2 seconds of shifting the transmission into reverse gear. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Tesla will notify owners by email. Tesla has released an over-the-air software update to fix this problem. There is no further action required if your vehicle has software release 2026.8.6.1 or a later release.

Recall 2024427 179,752 units in Canada

Electrical

Issue: On certain vehicles, the hood latch assembly could fail and cause the unlatched hood warning not to display on the instrument panel. As a result, you may not be aware that the hood isn't latched properly. If this happens, the hood could open suddenly while driving. Safety Risk: A hood that opens suddenly while driving can block the driver's view and increase the risk of a crash. Corrective Actions: Tesla will notify affected owners by email. Tesla has released an over-the-air software update to fix this issue. There is no further action required if your vehicle has software release 2024.20.3 or a later release.

Recall 2024298 9,435 units in Canada

Seats And Restraints

Issue: On certain vehicles, the seat belt reminder chime and visual warning may not work when you start the vehicle and your seat belt is not buckled. Canadian regulations require both a seat belt reminder sound and visual telltale when a driver is not wearing their seat belt. Safety Risk: A seat belt warning that doesn't work correctly may not remind you to buckle your seat belt. Not wearing your seat belt can increase the risk of injury in a crash. Corrective Actions: Tesla will notify owners by email and supply an over-the-air software update to activate the seat belt reminder chime and visual warning.

Recall 2024283 109,791 units in Canada

Lights And Instruments

Issue: A previous over-the-air (OTA) software update could cause the vehicle not to display the correct visual warning indicators when there are problems with the brake system or when the parking brake is applied. As a result, the BRAKE, PARK, and antilock brake system (ABS) visual indicators would display as text instead of symbols. Safety Risk: While there is a low risk to safety, Canadian regulations require visual warnings to use common symbols, instead of words, to avoid driver confusion. Corrective Actions: Tesla will notify affected owners by email. Tesla has released an over-the-air software update to fix this problem. There is no further action required if your vehicle has software release 2024.3.25, 2024.14.5, or a release later than 2024.14.5.

Recall 2024130 340 units in Canada

Other

Issue: On certain vehicles, a software problem could cause the pedestrian warning system not to work. As a result, the vehicle may not produce enough sound to be detected by other road users. New Canadian regulations require electric vehicles to make a minimum sound level when operating at low speeds. Safety Risk: A pedestrian warning system that doesn't work could create an increased risk of injury for other road users. Corrective Actions: Tesla will notify affected owners by email. Tesla has released an over-the-air software update to fix this problem. There is no further action required if your vehicle has software release 2023.44.30.14 or a software deployed after 2023.44.30.14.

Recall 2023657 192,769 units in Canada

Accessories

Issue: On vehicles equipped with the Autosteer advanced driver-assistance feature, when using the feature, the vehicle may not provide strong enough warnings or monitor the driver closely enough to prevent misuse of the feature. Safety Risk: A driver that doesn't pay close attention while using the Autosteer feature or who doesn't react quickly when Autosteer is canceled could have an increased risk of a crash. Corrective Actions: Tesla will notify owners by email and supply an over-the-air software update to improve driver monitoring and alerts while using the Autosteer feature. Tesla advises that you must always pay attention and be ready to take control of the vehicle at any time while using the Autosteer advanced driver-assistance feature.

Recall 2023063 20,667 units in Canada

Accessories

Issue: In certain traffic situations, when the FSD Beta advanced driver assistance feature is engaged, the vehicle may perform maneuvers that break certain traffic laws, if the driver doesn't intervene and take control. Note: This recall only affects vehicles equipped with the FSD Beta feature. Safety Risk: Certain maneuvers performed by the FSD Beta advanced driver assistance feature may break traffic laws. This could increase the risk of a crash if the driver doesn't intervene. Corrective Actions: Tesla will notify owners by email and supply an over-the-air software update to improve how the FSD Beta feature maneuvers the vehicle in certain traffic situations. Tesla reminds that FSD Beta is only an advanced driver assistance feature, and the driver must pay attention and be ready to take control at all times when the feature is engaged.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Duxbury, MA Crash

SUSPENSION

I own a 2021 Tesla Model Y with approximately 51,300 miles. Beginning in June 2026 I noticed a persistent creaking noise from the front suspension, most audible when accelerating and when turning at low speed. The vehicle had been rear-ended in June 2026 and repaired at a body shop; the noise was reported to the shop at that time and persisted after the repair was completed. On September 2, 2026 I brought the vehicle to a Tesla Service Center for diagnosis. The technician test drove the vehicle, verified the noise, and performed an inspection on a lift. The written findings were that both front upper control arm ball joints were partially seized, both front lateral link bushings were torn, and both front compliance link bushings were torn. Tesla recommended replacement of the front upper control arms, front lower lateral links, and front lower compliance links, quoted at approximately $2,610 at my own expense. Tesla further stated that a four-wheel alignment could not be accurately performed in the vehicle's current condition because of the torn bushings. No crash, fire, or injury has resulted. The vehicle remains in service. I am filing this complaint because these are the same front suspension components identified in NHTSA's open investigation into front suspension link separation in Model 3 and Model Y vehicles, and my vehicle falls within the model years under review. The failure is bilateral and occurred with no impact to the front of the vehicle and no off-road or track use. I am concerned that degraded bushings and seized ball joints across all three component types create a risk of link separation and loss of steering control without meaningful warning beyond the creaking noise.

NHTSA complaint #11761709 — an unverified report by a vehicle owner.

Houston, TX Crash

UNKNOWN OR OTHER

While my vehicle was operating under FSD, it ran a red light at the above intersection, resulting in an accident.

NHTSA complaint #11740671 — an unverified report by a vehicle owner.

Tampa, FL 1 injured

SERVICE BRAKES

Phantom brake incident today,5/26/26. Traveling 35mph, brakes slammed on for no apparent reason. Seatbelt tightened and my head launched forward. Neck is very strained.

NHTSA complaint #11740161 — an unverified report by a vehicle owner.

Tampa, FL 1 injured

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Phantom brake incident today,5/26/26. Traveling 35mph, brakes slammed on for no apparent reason. Seatbelt tightened and my head launched forward. Neck is very strained.

NHTSA complaint #11740161 — an unverified report by a vehicle owner.

Sharon, MA Crash Fire 1 killed

ELECTRICAL SYSTEM

The contact's client owned a 2021 Tesla Model Y. The contact stated that while his client was driving at an undisclosed speed under 60 MPH, the vehicle caught fire in an unknown location. The origin of the fire was unknown. The contact stated that his client attempted to unlock the vehicle doors, but the driver's handle did not work as intended, trapping the contact's client in the burning vehicle. The contact stated that the police and fire department arrived, but were not able to get close enough to the vehicle due to the inferno. The contact's client succumbed to the fire. The fire department extinguished the fire after approximately 40 minutes. The vehicle was destroyed but towed to a tow yard. The manufacturer was notified of the fatality. No further information was available as of yet. The failure mileage was unknown.

NHTSA complaint #11712905 — an unverified report by a vehicle owner.

Granada Hills, CA Crash 1 injured

UNKNOWN OR OTHER

Picked up car from tesla service on 12/30/2025. On [XXX] at around [XXX] I had pressed the car break and suddenly accelerated and lead to crashing into the pole. I am concerned about the safety and if it is drivable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11708085 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

North Oaks, MN

FORWARD COLLISION AVOIDANCE: WARNINGS

In the 5 years we have had this vehicle there have been multiple issues with the Self Driving feature including: 1)Phantom braking on busy freeways in Twin Cities 2)Swerving randomly into the other late on a curve on 4 lane hwy at 65 mph (Hwy 10 near Little Falls, MN) 3)Attempting to switch lanes into fast traffic when we were at a standstill in rush hour traffic (Interstate 35E Southbound) 4)Slamming brakes on on a 2 lane road on a curve because there was a semi in the other lane (that had not crossed the line) MN Hwy 64 5)Being a short way from exiting the freeway and having the car jump back into traffic (Interstate 35E Northbound at Hwy 96) 6) Slammed on brakes when the car in front of us was exiting Hwy 10 normally on an offramp going northbourd around the city of Rice, MN. These are some of the most egregious errors the car has made, but there are more not listed. I try it on occasion when there is a software update. It is not safe though- almost without fail I need to take over each time I try it. As Elon musk said on 4/22/2026 "Hardware 3 simply does not have the capability to achieve unsupervised FSD due to physical computing and memory limitations." The full self driving is dangerous, yet each time I get in the car the computer encourages its use.

NHTSA complaint #11764224 — an unverified report by a vehicle owner.

North Oaks, MN

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

In the 5 years we have had this vehicle there have been multiple issues with the Self Driving feature including: 1)Phantom braking on busy freeways in Twin Cities 2)Swerving randomly into the other late on a curve on 4 lane hwy at 65 mph (Hwy 10 near Little Falls, MN) 3)Attempting to switch lanes into fast traffic when we were at a standstill in rush hour traffic (Interstate 35E Southbound) 4)Slamming brakes on on a 2 lane road on a curve because there was a semi in the other lane (that had not crossed the line) MN Hwy 64 5)Being a short way from exiting the freeway and having the car jump back into traffic (Interstate 35E Northbound at Hwy 96) 6) Slammed on brakes when the car in front of us was exiting Hwy 10 normally on an offramp going northbourd around the city of Rice, MN. These are some of the most egregious errors the car has made, but there are more not listed. I try it on occasion when there is a software update. It is not safe though- almost without fail I need to take over each time I try it. As Elon musk said on 4/22/2026 "Hardware 3 simply does not have the capability to achieve unsupervised FSD due to physical computing and memory limitations." The full self driving is dangerous, yet each time I get in the car the computer encourages its use.

NHTSA complaint #11764224 — an unverified report by a vehicle owner.

Walnut Creek, CA

UNKNOWN OR OTHER

I brought the vehicle to a Tesla Service Center for a front suspension noise. During the alignment portion of that repair, the technician found a crack in the left side of the rear subframe casting, the structural member that locates the rear suspension links and supports the rear drive unit. The subframe required full replacement. There was no impact event. The vehicle has never struck a curb, pothole, or object, and Tesla's own written finding confirmed there was no evidence of any side impact. Tesla attributed the crack to stress transmitted from failed front lower control arm bushings, which were replaced at the same visit. The front lower lateral links and their subframe fasteners were also replaced during this repair. The Tesla technician stated he had not seen this subframe crack so severely at this mileage, and that he normally sees this failure only on vehicles over 100,000 miles, or vehicles that have hit severe potholes or fallen off steep curbs, none of which applies here. A rear subframe cracking under normal driving loads at 68,000 miles is a structural failure with safety implications. The subframe controls rear wheel alignment and retains the drive unit. Progressive or sudden failure could cause loss of alignment, instability, or loss of vehicle control. I am reporting this so NHTSA can determine whether premature rear subframe cracking, potentially linked to front suspension link failure, represents a defect trend on these vehicles.

NHTSA complaint #11763484 — an unverified report by a vehicle owner.

Mclean, VA

SUSPENSION

My garage-kept 2021 Tesla Model Y experienced a premature failure/tearing of the front lower lateral link and compliance bushings at only 31,930 miles under normal driving conditions. The service center identified severe degradation requiring immediate replacement. This component failed prematurely without any severe impact or road hazards, posing a potential safety hazard regarding vehicle control and alignment. This issue appears to be part of the ongoing suspension defect under NHTSA investigation (PE26006). Funny thing is that my dad's model Y also has the similar issues on the rear suspension. sigh...

NHTSA complaint #11763387 — an unverified report by a vehicle owner.

Walnut Creek, CA

SUSPENSION

I brought the vehicle to a Tesla Service Center for a front suspension noise. During the alignment portion of that repair, the technician found a crack in the left side of the rear subframe casting, the structural member that locates the rear suspension links and supports the rear drive unit. The subframe required full replacement. There was no impact event. The vehicle has never struck a curb, pothole, or object, and Tesla's own written finding confirmed there was no evidence of any side impact. Tesla attributed the crack to stress transmitted from failed front lower control arm bushings, which were replaced at the same visit. The front lower lateral links and their subframe fasteners were also replaced during this repair. The Tesla technician stated he had not seen this subframe crack so severely at this mileage, and that he normally sees this failure only on vehicles over 100,000 miles, or vehicles that have hit severe potholes or fallen off steep curbs, none of which applies here. A rear subframe cracking under normal driving loads at 68,000 miles is a structural failure with safety implications. The subframe controls rear wheel alignment and retains the drive unit. Progressive or sudden failure could cause loss of alignment, instability, or loss of vehicle control. I am reporting this so NHTSA can determine whether premature rear subframe cracking, potentially linked to front suspension link failure, represents a defect trend on these vehicles.

NHTSA complaint #11763484 — an unverified report by a vehicle owner.

Walnut Creek, CA

STRUCTURE:BODY

I brought the vehicle to a Tesla Service Center for a front suspension noise. During the alignment portion of that repair, the technician found a crack in the left side of the rear subframe casting, the structural member that locates the rear suspension links and supports the rear drive unit. The subframe required full replacement. There was no impact event. The vehicle has never struck a curb, pothole, or object, and Tesla's own written finding confirmed there was no evidence of any side impact. Tesla attributed the crack to stress transmitted from failed front lower control arm bushings, which were replaced at the same visit. The front lower lateral links and their subframe fasteners were also replaced during this repair. The Tesla technician stated he had not seen this subframe crack so severely at this mileage, and that he normally sees this failure only on vehicles over 100,000 miles, or vehicles that have hit severe potholes or fallen off steep curbs, none of which applies here. A rear subframe cracking under normal driving loads at 68,000 miles is a structural failure with safety implications. The subframe controls rear wheel alignment and retains the drive unit. Progressive or sudden failure could cause loss of alignment, instability, or loss of vehicle control. I am reporting this so NHTSA can determine whether premature rear subframe cracking, potentially linked to front suspension link failure, represents a defect trend on these vehicles.

NHTSA complaint #11763484 — an unverified report by a vehicle owner.

Buford, GA

STEERING

My 2021 Tesla Model Y developed a steering system/EPAS fault identified in Tesla Service Mode as EPAS3P_a072_motFeedFwdError, along with UI_a020 Steering Assist Reduced. Tesla diagnosed the vehicle as requiring replacement of the steering rack/EPAS assembly. Tesla informed me in writing that the vehicle may experience intermittent or complete loss of electronic steering assistance, that the vehicle is not operating within manufacturer safety specifications, and that Tesla advises against operating the vehicle until the steering rack is replaced. Tesla also confirmed that there is currently no applicable recall or service campaign for my VIN. I am reporting this because failure or loss of electronic power steering assistance presents a significant safety concern, particularly if steering assistance is lost unexpectedly while the vehicle is being operated. Vehicle: 2021 Tesla Model Y VIN: 5YJYGDEE6MF207395 Mileage: approximately 129,281 Tesla diagnostic fault: EPAS3P_a072_motFeedFwdError Related alert: UI_a020 Steering Assist Reduced I request that NHTSA review this complaint and determine whether similar steering/EPAS failures are occurring in other Model Y vehicles and whether this represents a broader safety defect.

NHTSA complaint #11762861 — an unverified report by a vehicle owner.

Morgan Hill, CA

STEERING

The electronic power steering (EPAS) system/steering gear malfunctioned. Tesla diagnosed fault code EPAS3P_A072_mot and recommended replacement of the steering gear/rack, part number 1188832-00-B. The vehicle is currently available for inspection upon request. If the steering gear is replaced, I will request that the failed component be retained or otherwise made available for inspection if possible.The vehicle displayed a warning stating “Steering Assist Reduced Steering May Require Increased Effort.” A reduction or loss of electronic power steering assistance could require significantly greater steering effort and could affect the driver's ability to safely maneuver the vehicle, particularly during turns, low-speed maneuvers, or an emergency maneuver. I was concerned that the steering assistance could further deteriorate or fail unexpectedly while driving, putting the driver, passengers, and other road users at risk.The problem was confirmed by a Tesla Service Center. Tesla diagnosed fault code EPAS3P_A072_mot and determined that the steering gear/rack requires replacement. Tesla recommended the replacement of the steering gear part number 1188832-00-B and provided an estimate of approximately $3200.The vehicle was inspected by Tesla technicians at the Tesla Service Center. I specifically asked Tesla to determine whether a pothole impact could have caused the steering rack failure. After inspecting the vehicle, Tesla informed me in writing that its technicians did not observe any signs of impact damage and that Tesla does not believe the pothole incident caused the current steering rack failure. The vehicle has not been inspected by police or insurance representatives. The vehicle displayed the warning message “Steering Assist Reduced / Steering May Require Increased Effort.” The warning first appeared on or about 8-25-26 at approximately 136K miles. I subsequently brought the vehicle to Tesla for diagnosis, where Tesla identified fault code EPAS3P,recommends rep

NHTSA complaint #11762166 — an unverified report by a vehicle owner.

Duxbury, MA Crash

SUSPENSION

I own a 2021 Tesla Model Y with approximately 51,300 miles. Beginning in June 2026 I noticed a persistent creaking noise from the front suspension, most audible when accelerating and when turning at low speed. The vehicle had been rear-ended in June 2026 and repaired at a body shop; the noise was reported to the shop at that time and persisted after the repair was completed. On September 2, 2026 I brought the vehicle to a Tesla Service Center for diagnosis. The technician test drove the vehicle, verified the noise, and performed an inspection on a lift. The written findings were that both front upper control arm ball joints were partially seized, both front lateral link bushings were torn, and both front compliance link bushings were torn. Tesla recommended replacement of the front upper control arms, front lower lateral links, and front lower compliance links, quoted at approximately $2,610 at my own expense. Tesla further stated that a four-wheel alignment could not be accurately performed in the vehicle's current condition because of the torn bushings. No crash, fire, or injury has resulted. The vehicle remains in service. I am filing this complaint because these are the same front suspension components identified in NHTSA's open investigation into front suspension link separation in Model 3 and Model Y vehicles, and my vehicle falls within the model years under review. The failure is bilateral and occurred with no impact to the front of the vehicle and no off-road or track use. I am concerned that degraded bushings and seized ball joints across all three component types create a risk of link separation and loss of steering control without meaningful warning beyond the creaking noise.

NHTSA complaint #11761709 — an unverified report by a vehicle owner.

Wurtsboro, NY

UNKNOWN OR OTHER

My passenger rear door is completely broken and unsafe. While I am driving down the road, the car suddenly thinks the door is wide open (ajar) because the window won't roll up all the way. It triggers the car alarm to blast violently while I am actively driving, which is terrifying and distracting. When parked, the car won't lock, leaving it totally unsecured. I have paid Tesla $500 over three separate visits to fix this safety hazard, but their technicians have completely failed to fix it, and it keeps happening while the vehicle is in motion. I was told this is a known issue, but they still cannot fix it, there should be a recall in place for anyone else with this issue and Tesla should fix it without billing their customers.

NHTSA complaint #11761375 — an unverified report by a vehicle owner.

Monroe, CT

SUSPENSION

Creaking noise when turning at low speed or going over a bump.

NHTSA complaint #11760850 — an unverified report by a vehicle owner.

Newport, OR

ELECTRICAL SYSTEM

Rear passenger door is impossible to open. On using the exterior latch, the window retracts partly and the door opens 1/2 inch only. From inside, nothing works and a passenger would be trapped. Please have Tesla fix this - a very known problem, there are youtubes videos complaining about this door problem - always the same door too - so Tesla knows this is a problem.

NHTSA complaint #11760625 — an unverified report by a vehicle owner.

Buffalo Grove, IL

STEERING

I am submitting this safety complaint regarding premature suspension failure on my 2021 Tesla Model Y (VIN: [XXX]), specifically concerning the front lower suspension links.During a dealer inspection at a Tesla Service Center on XXX, with 72,758 miles on the odometer, technicians diagnosed that the vehicle’s front lower lateral links and front lower compliance links suffered from severely torn factory air-gap rubber bushings. The degradation of these critical structural components required immediate, full replacement of the entire arm assemblies to ensure safe operational handling, resulting in an out-of-pocket repair quote of $1,976.57 (Tesla Invoice #XXX). A compromised or torn bushing in the lower lateral link assembly compromises structural integrity, increasing the risk of mechanical detachment or fracture while in motion, which poses a severe loss-of-control safety risk at highway speeds. This issue directly correlates to the high failure rates and premature degradation profiles currently being investigated by the Office of Defects Investigation under active NHTSA Probe PE26006. I request that this case data point be reviewed as further evidence to transition this active preliminary evaluation into a mandatory, formal safety recall for the protection of all affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11760460 — an unverified report by a vehicle owner.

Buffalo Grove, IL

SUSPENSION

I am submitting this safety complaint regarding premature suspension failure on my 2021 Tesla Model Y (VIN: [XXX]), specifically concerning the front lower suspension links.During a dealer inspection at a Tesla Service Center on XXX, with 72,758 miles on the odometer, technicians diagnosed that the vehicle’s front lower lateral links and front lower compliance links suffered from severely torn factory air-gap rubber bushings. The degradation of these critical structural components required immediate, full replacement of the entire arm assemblies to ensure safe operational handling, resulting in an out-of-pocket repair quote of $1,976.57 (Tesla Invoice #XXX). A compromised or torn bushing in the lower lateral link assembly compromises structural integrity, increasing the risk of mechanical detachment or fracture while in motion, which poses a severe loss-of-control safety risk at highway speeds. This issue directly correlates to the high failure rates and premature degradation profiles currently being investigated by the Office of Defects Investigation under active NHTSA Probe PE26006. I request that this case data point be reviewed as further evidence to transition this active preliminary evaluation into a mandatory, formal safety recall for the protection of all affected owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11760460 — an unverified report by a vehicle owner.

Orinda, CA

ELECTRICAL SYSTEM

On August 27, 2026, the 12V/low-voltage battery in my Tesla completely failed without any prior low-voltage warning displayed on the screen or sent to the mobile app. After placing my infant/toddler in their car seat in the rear and closing the door, the vehicle's electronic systems shut down entirely. The electronic door handles and key access became completely inoperative from the outside, locking my child inside the vehicle with no way for me to open the doors or retrieve them. The manual override releases are inaccessible to a young child buckled in a car seat, and the vehicle provided zero advance warning that the low-voltage battery was at critical failure. This severe design flaw creates an immediate, life-threatening entrapment hazard.

NHTSA complaint #11760101 — an unverified report by a vehicle owner.

Sunnyvale, CA

VEHICLE SPEED CONTROL

I own a 2021 Tesla Model Y with an HW3 car computer. At approximately 54,000 miles, the vehicle developed intermittent failures of the cameras, GPS/navigation, and cruise control. On two occasions during the same routine drive, about 40 minutes into the trip, the GPS, cameras, and cruise control abruptly stopped functioning at approximately the same location. The first occurrence was about July 7, 2026 at 9:15 AM and the second August 7, 2026 at about 3:15 PM. I made the same trip once between these events without a failure. I had also previously experienced a frightening incident while driving northbound on I-280 approaching the lane division for 19th Avenue in San Francisco using Autopilot. Where my lane widened and a new lane began, the vehicle abruptly attempted to follow the new lane to the right. I had to intervene firmly with the steering wheel to maintain control. I do not know whether this event was related to the later diagnosed computer failure, but report it because of its possible safety significance. Tesla serviced the vehicle in Sunnyvale on August 16, 2026 at 54,565 miles. Tesla's invoice states: “Technician addressed the intermittent loss of GPS, cameras, and cruise control. The car computer had board-side failures and was replaced.” Tesla replaced the HW3 computer with a Hardware 3.2 computer, part 1775000-S0-L. Tesla also found corrosion at the 12V input and replaced the 12V battery. My concern is that the HW3 computer failure was intermittent and simultaneously affected cameras, GPS/navigation, and cruise control. The vehicle operated normally between failures, so a driver could not know when the problem might recur. I ask NHTSA to determine whether similar HW3 computer failures are occurring in other 2021 Model Y vehicles.

NHTSA complaint #11759495 — an unverified report by a vehicle owner.

Sunnyvale, CA

STEERING

I own a 2021 Tesla Model Y with an HW3 car computer. At approximately 54,000 miles, the vehicle developed intermittent failures of the cameras, GPS/navigation, and cruise control. On two occasions during the same routine drive, about 40 minutes into the trip, the GPS, cameras, and cruise control abruptly stopped functioning at approximately the same location. The first occurrence was about July 7, 2026 at 9:15 AM and the second August 7, 2026 at about 3:15 PM. I made the same trip once between these events without a failure. I had also previously experienced a frightening incident while driving northbound on I-280 approaching the lane division for 19th Avenue in San Francisco using Autopilot. Where my lane widened and a new lane began, the vehicle abruptly attempted to follow the new lane to the right. I had to intervene firmly with the steering wheel to maintain control. I do not know whether this event was related to the later diagnosed computer failure, but report it because of its possible safety significance. Tesla serviced the vehicle in Sunnyvale on August 16, 2026 at 54,565 miles. Tesla's invoice states: “Technician addressed the intermittent loss of GPS, cameras, and cruise control. The car computer had board-side failures and was replaced.” Tesla replaced the HW3 computer with a Hardware 3.2 computer, part 1775000-S0-L. Tesla also found corrosion at the 12V input and replaced the 12V battery. My concern is that the HW3 computer failure was intermittent and simultaneously affected cameras, GPS/navigation, and cruise control. The vehicle operated normally between failures, so a driver could not know when the problem might recur. I ask NHTSA to determine whether similar HW3 computer failures are occurring in other 2021 Model Y vehicles.

NHTSA complaint #11759495 — an unverified report by a vehicle owner.

Sunnyvale, CA

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I own a 2021 Tesla Model Y with an HW3 car computer. At approximately 54,000 miles, the vehicle developed intermittent failures of the cameras, GPS/navigation, and cruise control. On two occasions during the same routine drive, about 40 minutes into the trip, the GPS, cameras, and cruise control abruptly stopped functioning at approximately the same location. The first occurrence was about July 7, 2026 at 9:15 AM and the second August 7, 2026 at about 3:15 PM. I made the same trip once between these events without a failure. I had also previously experienced a frightening incident while driving northbound on I-280 approaching the lane division for 19th Avenue in San Francisco using Autopilot. Where my lane widened and a new lane began, the vehicle abruptly attempted to follow the new lane to the right. I had to intervene firmly with the steering wheel to maintain control. I do not know whether this event was related to the later diagnosed computer failure, but report it because of its possible safety significance. Tesla serviced the vehicle in Sunnyvale on August 16, 2026 at 54,565 miles. Tesla's invoice states: “Technician addressed the intermittent loss of GPS, cameras, and cruise control. The car computer had board-side failures and was replaced.” Tesla replaced the HW3 computer with a Hardware 3.2 computer, part 1775000-S0-L. Tesla also found corrosion at the 12V input and replaced the 12V battery. My concern is that the HW3 computer failure was intermittent and simultaneously affected cameras, GPS/navigation, and cruise control. The vehicle operated normally between failures, so a driver could not know when the problem might recur. I ask NHTSA to determine whether similar HW3 computer failures are occurring in other 2021 Model Y vehicles.

NHTSA complaint #11759495 — an unverified report by a vehicle owner.

Sheboygan, WI

STEERING

Component Failed: Electronic Power Steering (EPAS) system / Steering Rack. The vehicle is currently displaying the active safety alert code: UI_a020 ("Steering assist reduced / disabled"). The vehicle is available for inspection. Safety Risk: A sudden loss of primary power steering assist creates a severe safety hazard, requiring extreme physical effort to steer the vehicle. This increases the risk of a crash during sudden maneuvers or at low speeds. Confirmation & Warning Lamps: The UI_a020 warning message is actively displayed on the vehicle's touchscreen. Tesla service has remotely acknowledged the alert code and required a diagnostic fee approval via the mobile app. Inspection Status: The vehicle has not yet been physically inspected. Due to severe service backlogs, the earliest available appointment Tesla could provide is more than a month away, on September 30th. I am forced to either park the vehicle or drive it with a known, I think there's active steering system fault until that date.

NHTSA complaint #11758811 — an unverified report by a vehicle owner.

Avon, IN

SUSPENSION

In May 2025, my 2021 Tesla Model Y, with approximately 50,600 miles, developed a squeaking/groaning noise from the front suspension, especially while turning. I brought the vehicle to a Tesla Service Center because of the noise. Tesla inspected and road-tested the vehicle and confirmed the squeaking/groaning from the front suspension. According to the Tesla service invoice, the noise was caused by worn front suspension components. Tesla replaced both front lower lateral links, both front lower compliance links, and both front upper control arms. Tesla also replaced the associated lateral-link bolts/hardware and performed a four-wheel alignment. There were no warning lights or dashboard messages that I recall. The suspension noise was the symptom that caused me to seek service. The problem was confirmed by Tesla during its inspection and road test. I paid for the repair myself. I am reporting this because I recently learned that NHTSA is investigating front lower lateral-link failures in 2021–2023 Tesla Model Y vehicles under Preliminary Evaluation PE26006. My vehicle is within the model years under investigation, and Tesla replaced both of my front lower lateral links after confirming my front suspension symptoms. I do not know whether my lateral links would have eventually detached if they had not been replaced. The original components were removed by Tesla during the repair and are not available for inspection.

NHTSA complaint #11758240 — an unverified report by a vehicle owner.

Oviedo, FL

STEERING

SAFETY DEFECT REPORT: UNMAPPED RECALL EXPANSION / COMPONENT COMMONALITY My 2021 Tesla Model Y experienced a sudden, dangerous loss of electronic power-assisted steering (EPAS) while driving, instantly displaying the alert: "Steering assist reduced / Steering may require increased effort."An official diagnosis by Tesla Service (Estimate #3000-009-0038060635, attached) confirmed a catastrophic failure of the steering gear assembly, requiring a full replacement of the unit. The specific component listed for replacement is STEERING GEAR - LEFT HAND DRIVE, Part Number: 1188832-00-B. This is the identical engineering architecture and part family (1188832) targeted in NHTSA Safety Recall 25V092 for an overvoltage breakdown of the internal EPAS printed circuit board. While my vehicle falls outside the current 2023 model year production window defined by Tesla for 25V092, it uses the exact same component architecture and suffered the exact same failure mode. This represents a clear pattern of failure and component commonality expanding into earlier model years (2021). I am submitting my official itemized Tesla repair estimate of $3,072.50 as physical documentation. I request that the NHTSA review this component match and investigate an expansion of Recall 25V092 to protect other owners of earlier model years from this sudden loss of steering control.

NHTSA complaint #11758026 — an unverified report by a vehicle owner.

Riverside, CA

SUSPENSION

Lateral link bolt was broken causing damage to subframe.

NHTSA complaint #11757578 — an unverified report by a vehicle owner.

at 64,811 miles Studio City, CA

SUSPENSION

The contact owns a 2021 Tesla Model Y. The contact stated that the suspension on the undercarriage of the vehicle was separating from the vehicle. The contact stated that a year prior to the failure, the half shaft used to attach the wheel to the vehicle subframe was fractured and was falling off the vehicle. The vehicle was taken to a Tesla Service Center to be diagnosed, and it was determined that the battery was very heavy and was possibly the cause of the failure. The vehicle was being repaired out of pocket. The manufacturer was notified of the failure. The failure mileage was 64,811.

NHTSA complaint #11757712 — an unverified report by a vehicle owner.

at 64,811 miles Studio City, CA

STRUCTURE

The contact owns a 2021 Tesla Model Y. The contact stated that the suspension on the undercarriage of the vehicle was separating from the vehicle. The contact stated that a year prior to the failure, the half shaft used to attach the wheel to the vehicle subframe was fractured and was falling off the vehicle. The vehicle was taken to a Tesla Service Center to be diagnosed, and it was determined that the battery was very heavy and was possibly the cause of the failure. The vehicle was being repaired out of pocket. The manufacturer was notified of the failure. The failure mileage was 64,811.

NHTSA complaint #11757712 — an unverified report by a vehicle owner.

Atlanta, GA

ELECTRICAL SYSTEM

On XXX, while driving southbound on XXX from [XXX] toward [XXX], my vehicle’s center display (MCU) crashed and rebooted at highway speed, leaving me with no screen for approximately 5–10 minutes. Sequence of events: 1.Earlier in the drive, while using Full Self-Driving (Supervised) v14 Lite, the vehicle exhibited phantom braking and speed oscillation (repeatedly cycling between approximately 73, 70, and 72 mph without cause). I disengaged FSD and switched to standard Autopilot. 2.During this portion of the drive, three alert codes appeared: UI_a111, APP_w207, and DI_a175 (the latter twice). 3.I stopped to Supercharge in [XXX] at 1:17 PM (33-minute session ending approximately 1:50 PM), then resumed driving on XXX [XXX]. 4.Shortly after resuming the drive, at approximately 1:53 PM, I tapped on one of the displayed alerts on the touchscreen to view details. The screen opened an in-car help/browser page, then the entire MCU crashed and went dark. 5.The display remained black for approximately 5–10 minutes while I was traveling at highway speed. During this time I had NO speedometer, NO navigation/GPS, NO touch controls, and NO visibility into vehicle alerts or state. In a Tesla Model Y, the center display is the ONLY instrument display — there is no separate gauge cluster. 6.The MCU eventually rebooted on its own and the display returned. The incident time is corroborated by a text message my wife sent me from inside the vehicle at 1:53 PM at my request, specifically to create a contemporaneous timestamped record. Safety concern: A driver-initiated tap on a safety alert — an action the interface invites — triggered a total display failure at highway speed. Loss of the sole speedometer and all vehicle status information while traveling at approximately 70+ mph is an unreasonable safety risk. This occurred on the same drive as continued phantom braking and speed oscillation events previously reported in ODI #XXX, o INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11757562 — an unverified report by a vehicle owner.