41 of the
557 complaints about the 2026 Tesla Model Y are about the
steering — 7% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
10 miles.
This is what happened: While Full Self-Driving (FSD) was engaged, the vehicle approached an intersection and appeared unable to correctly follow the roadway. Instead of following the intended road path, the vehicle continued forward, drove over the curb, and struck a road sign. The impact knocked the sign down, and the sign subsequently struck the vehicle, including the roof glass. The roof glass shattered and small pieces of glass entered the cabin, exposing both the driver and front passenger to a safety risk. Vehicle data obtained after the incident shows that the vehicle was in ACTIVE_FSD leading up to the collision. FSD changed from ACTIVE to UNAVAILABLE approximately 1.5 seconds before the crash algorithm wake-up. Significant braking occurred only very close to the collision, and no Automatic Emergency Braking intervention was recorded during the incident window. The data also shows multiple substantial steering movements shortly before the collision. Accelerator-pedal data does not establish driver acceleration as the cause of the collision. The available samples show an accelerator position of 2.0% shortly before the collision and 0.0% in the next recorded sample. The driver applied the brake shortly before impact. There were no prior warning lamps or messages indicating that FSD was about to become unavailable before the vehicle departed the roadway. The vehicle has been inspected/repaired following the collision, and vehicle data relating to the incident has been obtained and preserved. Police responded to the collision, and the incident was also reported to insurance. A police report was filed, and the case number is 2026-07160174. I have not yet received the formal CR-4 crash report. Following the collision, I experienced significant psychological distress and trauma-related stress symptoms as a result of the incident.
NHTSA complaint #11758061 — an unverified report by a vehicle owner.
Leander, TXCrash1 injured
STEERING
On August 3, 2026, my Tesla Model Y was traveling at approximately 50 mph with Tesla Full Self-Driving (FSD) engaged. At approximately 4:12:47 PM CDT, FSD became unavailable and then became available again. At 4:12:51.628 PM CDT, FSD was recorded as ACTIVE_FSD again. Approximately 2.36 seconds after FSD was re-engaged, at 4:12:53.987 PM CDT, the vehicle's steering began a sudden and rapid rightward movement. I did not turn the steering wheel or intentionally provide a rightward steering input that initiated this maneuver. The recorded steering angle increased rapidly from approximately +11.4° to +20.7°, +33.3°, +83.3°, +137.9°, +154.7°, and ultimately approximately +282° within about 1.6 seconds. Importantly, FSD was still recorded as ACTIVE_FSD when the steering movement began. FSD changed to UNAVAILABLE at approximately 4:12:54.364 PM CDT, about 0.38 seconds after the steering movement had already started. The steering continued to escalate after FSD became unavailable.The vehicle subsequently experienced severe lateral acceleration of approximately 0.96 g, and crash detection activated at approximately 4:12:55.710 PM CDT. The accelerator was recorded at 0% during the developing steering event and increased only after crash detection. Hard braking and ABS activation occurred afterward.I do not have Tesla Dashcam footage, but I have retained Tesla's vehicle telemetry export containing FSD state, steering, steering-torque, accelerator, braking, vehicle-speed, stability-control, and crash-event data.I am concerned that Tesla FSD may have initiated or contributed to the unexpected steering maneuver that resulted in the collision. I am certain that I did not initiate the sudden rightward steering maneuver.I request that NHTSA investigate whether this represents a potential safety defect or unexpected FSD behavior, particularly the sequence of FSD re-engagement followed approximately 2.36 seconds later by the unexpected steering event while FSD was still ACTIVE_FSD
NHTSA complaint #11756945 — an unverified report by a vehicle owner.
Marina del Rey, CACrash
STEERING
I was driving the car inside the parking garage of the UCLA Medical Plaza in Westwood at around 3:10pm on XXX, looking for an appropriate parking spot. When entering the second basement floor and turning the steering wheel right, to follow the road, the steering wheel was unresponsive and the car felt as if in neutral gear. As the car was on a downward slope, it went straight into the car parked in front. It happened so fast, but it seemed as if the brakes were ineffective. The air bags on the sides were deployed. On the front, the airbag in the steering wheel came out but did not inflate. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11755387 — an unverified report by a vehicle owner.
Dublin, CA
STEERING
The Full Self-Driving (Supervised) software on my 2026 Tesla Model Y repeatedly performs unsafe driving maneuvers requiring manual takeover to avoid collisions. Documented incidents with timestamps since June 3, 2026 include: selecting the incorrect lane and then attempting a route correction against a red light; activating the left turn signal while executing a right turn; attempting to enter a freeway from an incorrect lane; repeatedly missing exits, on-ramps, and turns; and making unnecessary lane changes. In one drive on June 9, the system missed two exits, a freeway on-ramp, a left turn, a right turn, and a U-turn twice within 18 minutes. On July 8, 2026, hours after the vehicle was returned from service with the manufacturer's advised mitigation active, the system repeated the same errors and drove the wheel into a curb, causing wheel damage. My safety and that of other road users was put at risk by incorrect lane positioning, incorrect signaling, and a red light conflict. The manufacturer's service center has inspected the vehicle twice (completed July 8 and July 21, 2026). Both visits were closed with no repair performed. The only action was advising me to disable the Online Routing setting as a temporary workaround, which did not prevent recurrence. The manufacturer stated in writing on July 8 that this is a known software-related matter its engineering teams are actively working to resolve, and a service advisor described it verbally as a firmware issue. However, the manufacturer's written response on July 31 states diagnostics identified no faults. A service center supervisor verbally acknowledged experiencing similar behavior on his own vehicle, indicating the defect is not unique to my vehicle. Service records, complete timestamped incident logs, and dashcam footage of the incidents are preserved and available for inspection upon request. No warning lamps or fault messages appeared before or during any incident.
NHTSA complaint #11754061 — an unverified report by a vehicle owner.
Grafton, WICrash
STEERING
Tesla took off from a parking lot and was uncontrollable, went through the grass, crossed the street and construction before hitting the barricades and fell into a sewer as the road ended there. There were 2 passengers in the car and luckily both passengers came unharmed. But FSD needs to be investigated on why this happened.
NHTSA complaint #11752327 — an unverified report by a vehicle owner.
Raleigh, NC
STEERING
Steering wheel vibration occurs at highway speeds between 70 and 75 mph on a 2026 Model Y with under 1,000 miles at time of complaint. The vibration was reported to the dealer, who performed a tire balance and alignment check and confirmed both were within specification. The vehicle was tested by the dealer during a service ride-along and no vibration was detected by the technician. However, vibration was independently confirmed by the owner in a same-model loaner vehicle on the same road, suggesting the issue may not be isolated to a single vehicle or tire set. Similar vibration issues have been reported by other owners of the same model year in online owner forums, with no documented fix currently available. Safety concern: reduced steering feedback at highway speeds. The vehicle remains available for inspection upon request.
NHTSA complaint #11747655 — an unverified report by a vehicle owner.
Midlothian, VA
STEERING
While driving my 2026 Tesla Model Y in June 2026, the vehicle suddenly applied steering input on its own and began swerving left and right even though there were no obstacles in the road. I was driving on a straight section of roadway, centered in my lane, when the steering wheel started moving by itself as if the lane keeping system and steering were confused. I had to fight the wheel in both directions to keep the car from veering toward the curb and toward the adjacent lane. It felt like struggling against another person at the wheel. Fortunately there were no vehicles directly beside me at that moment, so I was able to avoid a collision, but this behavior could easily cause an accident for a typical driver. This incident is part of an ongoing pattern of safety issues with this vehicle. Since late 2025, I have experienced multiple events where the car fails to respond to the accelerator after shifting into Drive and behaves as if it is in neutral until I shift back to Park and then into Drive again including a complete loss of propulsion while driving in moderate traffic. Tesla has already performed recall repairs on the battery/battery contactors and multiple diagnostic visits for intermittent loss of propulsion and steering concerns, but the problems continue. I am filing this complaint because I believe there is a serious defect involving the steering, propulsion system, and lane keeping driver assist systems that could cause loss of control and a crash.
NHTSA complaint #11746596 — an unverified report by a vehicle owner.
Chambersburg, PA
STEERING
The assisted steering function has on multiple occasions failed to activate when vehicle is turned on. It will reset if vehicle is left off, then will randomly fail to activate again. Dash warns you that it has not activated and the car becomes extremely difficult to steer. Manufacturer stated steering rack likely needs replaced but wait time to get an appointment to inspect was over 2 weeks. Car has less than 500 miles on it.
NHTSA complaint #11745796 — an unverified report by a vehicle owner.
Wesley Chapel, FL
STEERING
I am writing to formally report a serious safety failure involving Tesla’s Full Self-Driving (Supervised) feature, which resulted in property damage and a severe safety hazard.While FSD (Supervised) was fully engaged, the vehicle failed to detect a large block of wood in the roadway. The vehicle struck the object, causing significant damage to the brand-new car's left-side tire and body, t touched two other cars hence I called 911 and reported it to ensure they remove the wood. Because I did not know how to manually trigger the dashcam save at the exact moment of the crash, video footage was not captured locally. However, the vehicle’s internal sensors, and Event Data Recorder (EDR) should have logged the active FSD status and sensor data at the time of impact and potentially save it.Immediately following the incident, I contacted emergency services via 911 to report the roadway hazard. I have since visited a Tesla Service Center, where staff informed me that I must wait for the formal complaint process to proceed.Due to recent publicly reported fatalities involving FSD, I strongly believe this software is not safe for public roads, and I have chosen not to renew the feature. I am requesting a comprehensive corporate review of my case. I expect Tesla to pull the vehicle's internal logs, take accountability for this hardware and software failure, provide a full repair of the vehicle, costs about $2000 as estimated by their collision center and issue a complete reimbursement for the damages.
NHTSA complaint #11742610 — an unverified report by a vehicle owner.
San Jacinto, CA
STEERING
I purchased a new 2026 Tesla Model Y Standard and took delivery on approximately 30 May 2026. Within the first week of ownership, the vehicle displayed multiple safety-related warnings, including: * Steering Assist Reduced * Power Braking Assist Reduced * Automatic Emergency Braking Unavailable * Lane Departure Avoidance Features Unavailable * Automatic Vehicle Hold Disabled The warnings have occurred more than once. They initially disappeared and then returned on a later drive. Both incidents occurred while the vehicle was operating with Full Self-Driving (FSD) engaged. During the most recent occurrence, while parking at less than 3 mph, the vehicle’s braking assistance appeared reduced and the brake pedal required significantly more effort than normal. As a result, I nearly struck a curb because the vehicle did not slow as expected. The warnings indicated that increased steering and braking effort may be required. Because the vehicle is brand new and these warnings involve steering, braking, and collision-avoidance systems, I believe this creates a significant safety risk. I no longer feel the vehicle is safe to drive until it is inspected and repaired. Tesla has been notified and a service request has been initiated.
NHTSA complaint #11742507 — an unverified report by a vehicle owner.
Keller, TX
STEERING
2025/2026 Tesla Model Y Juniper experiences noticeable vibration starting at approximately 75 mph on smooth highways. The vibration is felt throughout the entire vehicle: steering wheel, doors, seats, and pedals/floor. It is not limited to the steering wheel. Tire balancing, alignment, and foam checks have all been performed with no resolution. Tesla service states the issue is ‘normal/within spec.’ Video of the vibration with speedometer visible is attached. This matches a widespread pattern reported by other Juniper owners. Video: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11738360 — an unverified report by a vehicle owner.
Buford, GACrash1 injured
STEERING
On [XXX] 1512PM. Drive on [XXX] with auto pilot driving. Seen on construction and hit some object driver side by front bumper , fender, Side mirror,Door and Wheel. Couldn't avoid crash by control handle. There is none of airbag action. All deployed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11727063 — an unverified report by a vehicle owner.
Fremont, CA
STEERING
Component: Electric power steering system (steering column rack). Vehicle is available for inspection upon request. Safety risk: Loss of power steering assist renders the steering wheel virtually inoperable, creating an immediate risk of loss of vehicle control for the driver and danger to other road users. The vehicle required towing on November 27, 2025 — one month after purchase (October 25, 2025). Warning symptoms: Steering wheel stiffness and vibration when the easy-entry feature engaged. No warning lamps or messages preceded the failure. Dealer inspection and repair: Tesla service initially indicated the steering column rack required replacement. After five days, they instead applied lubricant as the sole fix. The issue was not resolved. On January 30, 2026, Tesla admitted they do not currently have an adequate solution to properly repair these known defects. Manufacturer acknowledgment: Tesla acknowledged the severity by agreeing a buyback was appropriate. On December 30, 2025, Tesla offered the full purchase price of $46,838.68 but withheld the $7,500 federal tax incentive without legal justification. While I was requesting documentation for this deduction, Tesla unilaterally declared I had withdrawn from the offer. I proposed a same-vehicle replacement as an alternative, but Tesla rejected this. Tesla will only offer a buyback minus the $7,500. Unanswered safety questions: I have repeatedly asked Tesla in writing whether the vehicle is safe to drive and requested disclosure of internal findings, including known safety risks and repair limitations. Tesla has not responded despite multiple requests.
NHTSA complaint #11725561 — an unverified report by a vehicle owner.
Austin, TX
STEERING
The FSD system in my Model Y is hazardous. When I first purchased the car on 2/9/2026, they secretly loaded it with very outdated software, as follows: “Software” 2025.44.300 Full Self-Driving v13.2.9 I’ve already driven this car 9960 miles, about 85% of which was on FSD. I will itemize for you a list of events that have occurred with this car with me driving for which dash cam footage exists: 1. The car attempted to blow past a school bus picking up passengers at about 40 miles an hour without even slowing down. It was stacked with red and yellow lights everywhere and had two extended stop signs. 2. The car blows past police cars parked on the shoulder of the highway with their roof lights on without slowing down or making any attempt to move into the second lane. 3. While transitioning from one highway to another on an elevated single-lane overpass, on two occasions the car elected to depart the only travel lane and hug the concrete wall on the left side, driving in the dead zone. Both the yellow line and the white line were clear and bright. No traffic or obstacles present. 4. Right after exiting a hwy there were two lanes in my direction and one lane of opposing traffic separated by a clear and bright double yellow line. The car chose to drive in the lane intended for opposing traffic. I have dash of this as well. No traffic or obstacles were present. 5. Car made left turn into opposing traffic lanes. 6. When NOT on FSD, the lane departure avoidance and emerg. lane departure avoidance features are both HIGHLY defective. They read everything as a lane departure— from tire tracks in the snow, to cracks and seams in the concrete, lines of tar intended to prevent water ingress, shadows, etc. Car almost pulled me HARD towards construction workers, oncoming traffic, and nearby vehicles. Tesla refuses to disable. When I disable, it reenables every time I drive. 7. It ran over a curb on FSD, twice.
NHTSA complaint #11725664 — an unverified report by a vehicle owner.
Conyers, GA
STEERING
I am reporting a suspected defect involving the front suspension or steering system of my Tesla Model Y. The vehicle produces loud popping, knocking, and rattling noises from the front end when turning the steering wheel at low speeds, particularly as the steering approaches full lock in either direction. The noise appears to originate from the front suspension or steering components and occurs consistently during normal operation. This issue raises concerns about potential premature wear, component failure, or loss of steering control, which could pose a safety risk.
NHTSA complaint #11724354 — an unverified report by a vehicle owner.
Davie, FL
STEERING
On [XXX] I pick up my New Tesla Y. On [XXX], while traveling at highway speeds on [XXX] with Autopilot "FSD" engaged, my 2026 Tesla Model Y experienced a sudden vehicle shutdown and start giving multiple alerts without warning. The vehicle displayed multiple critical alerts: "Vehicle Shutdown", "Pull Over Safely", "Stability Control Disabled." Upon the failure, Autopilot FSD disengaged, and the power steering immediately became extremely heavy ("hard"), making the vehicle difficult to steer. The car lost all propulsion. I had to manually maneuver the heavy, unpowered vehicle through active highway traffic to reach the shoulder, which created an immediate and severe safety risk. The vehicle was towed to a Tesla Service Center in Fort Lauderdale with only 130 miles on the odometer. Technicians confirmed a "major motor failure" of the rear drive unit requiring a full replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11722480 — an unverified report by a vehicle owner.
Jacksonville, OR
STEERING
After a 2 months of ownership, the motor that deploys the steering wheel to the driving position started a deep resistive noise. Took it to the service center in Bend, Oregon October 29, 2025. Their response, consumer education. ("This is normal") Second trip to Bend, Nov 4, 2025 they took the steering wheel off and adjusted the steering column. The problem persisted. The repair center ordered a new steering column. Another trip to Bend, Oregon, December 2, 2025, they replaced the steering column. Within a week, the grinding noise returned in the new steering column. If we activate it twice in succession, the deploying motor overheats and shuts down, leading to the driving wheel (and airbag) in the high and retracted position. Inquiring of the service manager at Bend, OR repair facility, he said Tesla is aware of the problem but does not have a replacement that itself will not have the same problem as the parts that are removed. (In other words, they cannot fix it.) Putting the Airbag in the wrong position while driving would deploy the driver's air bag too high to meet the safety standard under which it was tested and certified for a collision rating. Do I have a lemon?
NHTSA complaint #11722518 — an unverified report by a vehicle owner.
Silver Spring, MD
STEERING
I am reporting a suspected defect involving the front suspension or steering system of my 2026 Tesla Model Y AWD. The vehicle produces loud popping, knocking, and rattling noises from the front end when turning the steering wheel at low speeds, particularly when the steering approaches full lock in either direction. The issue is most noticeable when entering or exiting uneven surfaces such as sloped driveways or parking lot entrances where the suspension is under load. During these conditions, the front suspension produces distinct mechanical popping or knocking sounds that appear to originate from the front wheel or suspension area. The noise does not occur while driving straight. It becomes significantly more noticeable when turning left or right at low speeds and worsens as the steering approaches full lock. In addition to the noise, a noticeable mechanical jolt or feedback can be felt through the steering wheel when the popping or knocking occurs. This issue began suddenly without any warning signs. One moment the vehicle was operating normally, and the next the popping and knocking noises began. Since that time the issue has continued consistently during turning maneuvers. The vehicle has not been involved in any collision and has been driven under normal conditions. Numerous other 2026 Tesla Model Y owners have reported similar front suspension symptoms, suggesting this may represent a broader pattern of potential suspension or steering component issues. Because the noise and feedback occur through the steering system while the suspension is under load, this raises concern that a suspension or steering component may be shifting, binding, or prematurely wearing. This condition raises safety concerns because abnormal movement or failure of steering or suspension components could affect vehicle control during turning or emergency maneuvers. I request that this issue be investigated for a possible defect trend affecting Tesla Model Y vehicles.
NHTSA complaint #11722114 — an unverified report by a vehicle owner.
Olympia, WA
STEERING
One only needs to google or ask an AI about "Tesla Model Y Juniper" front end suspension noises and you will find links to hundreds of complaints and at least two YouTube videos now. Based on reports from recent 2026 Tesla Model Y owners, particularly those with the Juniper refresh, the front-end noises over rough or bumpy roads at very slow speeds sound like a widespread suspension-related issue. It's often characterized as a clunk, rattle, or knocking from the front suspension, especially when the suspension compresses and unloads over uneven surfaces like driveways, speed bumps, or minor road imperfections. Youtube link https://www.youtube.com/watch?v=ECerCsSdEeI&list=WL&index=3 For the rubbing-type noises when turning the wheels all the way left/right (full lock), this is another frequently reported quirk in Model Ys, though less tied specifically to 2026 builds. It often presents as a grinding, scraping, or creaking sound. I had scheduled an appointment with Tesla Service, however, there are a lot of cases where the Service Center provides a repair or is supposedly removing the Pencil Braces. Based on all the repairs I've read, 1. The issues still remain. 2. Service Center's don't really seem to know how to provide repairs to fix the issues, and it seems different Service Centers are providing different repairs (they don't really have a fix). 3. There are many cases where supposedly, Tesla Service Technician's are informing customers that Tesla is aware of this widespread issue and their engineers are supposedly working on a permanent solution. I currently don't see any reason to have a Tesla Service Center tear apart my brand-new Tesla, simply to provide a temporary solution. And, if Tesla engineers are indeed working on these issues, I would rather wait. Finally, I am filling this complaint to 1. Notify NHTSA if they're currently unaware of this issue and 2. To have a record of my complaint, if it turns out I need to utilize the Lemon Law or a buy back.
NHTSA complaint #11721250 — an unverified report by a vehicle owner.
South Boston, MACrash
STEERING
INCIDENT INVOLVING FSD (SUPERVISED) v14.2.2.4. On February 15, 2026, while the vehicle was operating under Full Self-Driving (Supervised) v14.2.2.4, the system failed to detect a stationary curb. The vehicle initiated a trajectory that resulted in a collision, causing a structural gouge in the passenger-side rear tire sidewall. Per MA 540 CMR 4.04, this damage renders the vehicle unroadworthy. I have saved Dashcam/Sentry video footage as proof of the system's failure to navigate the obstacle.
NHTSA complaint #11719682 — an unverified report by a vehicle owner.
Myrtle Beach, SC
STEERING
I am reporting a safety incident involving my Tesla while Autopilot/Full Self-Driving was engaged. On February 11, 2025 at approximately 9:22 am, on Waccamaw Medical Park Ct Conway, SC 29526, I was driving on a normal city street with the system actively controlling steering and speed. Without any warning or alert, the vehicle suddenly steered to the right toward the curb and struck it. I was very attentive, but the steering movement happened too quickly for me to safely prevent the impact. No forward collision warning, lane departure alert, or disengagement occurred prior to the incident. The impact caused damage to the wheel and tire (see attached photo). This behavior appears to be an incorrect steering decision by the automated driving system after misinterpreting the roadway edge or lane boundary. I am requesting review of the vehicle logs and investigation of the system behavior during this event.
NHTSA complaint #11717428 — an unverified report by a vehicle owner.
Freehold, NJ
STEERING
Any time you drive my vehicle there’s either violent shaking in the brake pedal, steering wheel, tires. When you try to brake it stutters. Using FSD it failed to stop instead almost hit a pedestrian on scooter and reported the time and date to Tesla. It stuttered and thank god I was able to jam in brakes. After 9 service visit the admitted they missed something and wheel alignment was off and tires were cupped. Along with a bracket for suspension. Which has not solved issues. It scary driving this vehicle especially as a single father who has to make long trips in the weekend for hockey
NHTSA complaint #11713177 — an unverified report by a vehicle owner.
Raymondville, TX
STEERING
The defect involves the front suspension and/or steering system of a new 2026 Tesla Model Y Long Range AWD. The vehicle is available for inspection upon request. Symptoms—persistent front-end clunking/thunking (primarily driver-side), steering instability, and vibration—began immediately upon delivery in late 2025, with Tesla notified same afternoon as delivery. The vibration now begins around 60 mph and intensifies with speed. Steering feel is excessively vague on-center (requiring constant correction to maintain lane position) yet overly twitchy and sensitive to inputs, creating inconsistent and unpredictable handling. The condition has progressively worsened and now renders the vehicle unsafe at highway speeds due to risk of loss of control. No warning lamps, messages, or other symptoms have appeared prior to or since onset. Tesla service centers have had multiple opportunities to evaluate the vehicle under warranty. The problem has not been confirmed objectively by Tesla; during at least one evaluation, a technician drove only at speeds below complaint threshold (despite requests to test at the speeds where symptoms occur), stated he did not feel the issue, and performed no further diagnosis. Multiple appointments were canceled or rescheduled by Tesla (including one after I arrived). The vehicle was repeatedly returned without documented objective testing or repair addressing the complaint. During one visit, the Tesla app indicated an active “visual quality check” while the vehicle remained parked outside and not being worked on for an extended period (documented). To rule out tires, I installed a brand-new set; the vibration worsened afterward. Safety risk: Unresolved steering/suspension instability increases the risk of loss of vehicle control at highway speeds, endangering occupants and other road users. Odometer at onset: 15 miles Current odometer: 3596 miles
NHTSA complaint #11711573 — an unverified report by a vehicle owner.
Escondido, CA
STEERING
A structural chassis component (V-brace) was permanently removed from my vehicle by Tesla Service during a service visit. The removal was performed under a Tesla-described engineering retrofit (Tesla Service Article 9188600). The component was not reinstalled or replaced, and Tesla stated that once removed it cannot be reinstalled. The service visit was originally initiated due to a persistent rattle/noise from the vehicle The safety concern arises from: •A permanent modification to a structural chassis component, performed without my authorization. •Removal of a component originally installed for structural reinforcement and stability, creating uncertainty regarding vehicle rigidity, crash behavior, and handling. •The continued presence of an unresolved structural noise/rattle, which can be distracting to the driver and may indicate an underlying structural or mechanical issue. The vehicle was sold and delivered with this component installed, and its removal was not disclosed or approved prior to service. The noise/rattle was present prior to the service visit and prompted the service appointment. The structural component removal occurred during the service visit. The problem was reproduced and confirmed by Tesla Service and they: •Acknowledged the noise/rattle concern. •Performed a structural retrofit involving removal of the V-brace. •Marked the concern as “resolved”, despite the noise still being present. •Later stated the noise is considered “normal”, even though it is not present in all Model Y vehicles, including the Juniper variant. No warning lights or system messages appeared. The only symptom was a persistent rattle/noise originating from the vehicle chassis The vehicle was inspected and modified by Tesla Service, acting on behalf of the manufacturer. The modification was performed under a Tesla engineering directive. No independent service center, insurance representative, or law enforcement agency has inspected the vehicle.
NHTSA complaint #11705746 — an unverified report by a vehicle owner.
Eastampton, NJ
STEERING
The vehicle exhibits harmonic oscillation in the steering column since the day I drove the vehicle home on the interstate. Even though tires had been balanced out of pocket due to long service center wait times with a road force balancer, balanced again at the service center, match mounted and road force balanced again out of my own pocket, noise reducing foam removed and balanced on an uncalibrated balancer that resulted in a same day bring back and final road force balance. Service center refused to troubleshoot further after lead tech drove vehicle after third attempt of repair. I asked whether the tech felt the vibration and the service advisors face turned red, and fed the line that it is normal NVH from the solid front drive unit mounts and that was Tesla's stance. This issue has been widely reported online to vehicles that are RWD as well. The bad wheel balance exacerbates the harmonic in the column. Exceptional wheel balancing with RVF down to 6lbs on the front wheels only made it less intense. When driving on any uneven road, or crossing bridge expansion gaps for example, the steering oscillation gets worse, as the uneven roads make it worse. Reasonably assumed at this point it is not caused by just a balance issue. Tesla refused to try a set of known good wheels on the vehicle. This is not normal NVH or general road feel; something in the front end of the vehicle gets into harmonic oscillation. I asked if Tesla would like to keep the car for a proper diagnostic and whether they had looked into other components of the front end, and if they were not going to diagnose further I'd request a buyback. The simple response was that a buyback request would be initiated. It could be a myriad of issues, none of which should be my responsibility to try and track down or fix on a vehicle that exhibited the behavior since day one and still does after 1500 miles. I've passed the account to the service center manager and district manager yet to no reply.
NHTSA complaint #11702670 — an unverified report by a vehicle owner.
Algonquin, IL
STEERING
Severe lateral swaying / side-to-side swaying (“boat-like” or “floaty” motion) at highway speeds (65–80 mph) on any concrete-surface interstate, especially grooved or slightly uneven concrete (typical on Illinois highways such as I-90, I-294, I-55, etc.). Description of safety concern: The vehicle continuously rocks side-to-side in a pronounced, pendulum-like motion that requires constant steering corrections to stay in the lane. The motion is severe enough to cause motion sickness in passengers within minutes and makes the driver tense and fatigued. In crosswinds or when passing trucks the swaying becomes even worse and feels unstable. I no amount of lane centering or driver input fully eliminates the sensation. Service history: December 2025 – Schaumburg, IL Tesla Service Center • Technician test-drove with me on I-90 and immediately felt the exact swaying I described. • Service advisor and service manager both stated this is a “normal characteristic of the 2025 Model Y Juniper” and that no repair or adjustment is possible. • Loaner 2025 Model Y Juniper provided exhibited identical swaying behavior. I do not believe constant, pronounced lateral instability at normal highway speeds is an acceptable “characteristic” in any passenger vehicle. It impairs control, increases driver fatigue, and creates a legitimate safety risk, especially in adverse weather or emergency maneuvers. Tesla refuses to acknowledge this as a defect. I am therefore requesting NHTSA investigate whether the 2025 Tesla Model Y suspension calibration and/or damper tuning creates an unreasonable safety risk due to excessive lateral instability on typical U.S. concrete highways
NHTSA complaint #11702553 — an unverified report by a vehicle owner.
Monterey Park, CA
STEERING
Approximately one month after purchasing a new vehicle, the steering system suddenly failed without any warning. While the car was parked at home and started normally, the steering wheel became extremely heavy, hot, and then completely locked. The vehicle could not be steered at all and became entirely non-drivable. Multiple warning messages appeared, including warnings related to reduced steering assist effectiveness and lane departure avoidance being unavailable. This occurred at approximately 1,000 miles. The failure happened suddenly with no prior symptoms. This defect created a serious safety risk. If this had occurred while driving, it could have resulted in loss of vehicle control and a potential crash. The vehicle was not drivable and had to be towed to a Tesla service center. The issue has been reported to Tesla and is currently under inspection. The exact cause of the failure is UNKNOWN at this time. A sudden and complete loss of steering control on a nearly new vehicle is extremely dangerous and indicates a potential defect in the steering system or related electrical components.
NHTSA complaint #11702579 — an unverified report by a vehicle owner.
Healdsburg, CA
STEERING
AFTER STARTING THE CAR IN A PARKING LOT, I ATTEMPTED TO NAVIGATE FROM THE PARKING SPACE. I SHIFTED THE VEHICLE INTO REVERSE. THE VEHICLE BACKED UP BUT I WAS UNABLE TO STEER IT. THE STEERING WAS LOCKED. I WAS ABLE TO MOVE THE CAR BACK INTO THE PARKING SPACE. I CONTACTED TESLA ABOUT THE PROBLEM. THEY INSTRUCTED ME TO DO SEVERAL DIAGNOSTICS AND EVENTUALLY ORDERED ME TO DO A RESET OF THE ELECTRONICS ON THE VEHICLE. ONCE COMPLETED, IT DID NOT CORRECT THE PROBLEM. TESLA ADVISED TO HAVE THE VEHICLE TOWED TO THEIR REPAIR CENTER. THEIR DIAGNOSTIC TEST SHOWED A STEERING RACK INITIALIZATION ERROR. THEY REMOVED AND REPLACED THE STEERING GEAR ASSEMBLY- LEFT HAND DRIVE (21888333-00-B). THE OPERATING SOFTWARE IS V12 (2025.38.9.6 10bd3d61eE72) FSD (Supervised) v14.2.1
NHTSA complaint #11702140 — an unverified report by a vehicle owner.
Pineville, NC
STEERING
We recently bought Tesla Model Y. Last week of October 2025. Last week we had visited our friend who lives in Pineville. Less than a mile from our place. We were at his place for an hour, as we decided to leave and as we put the car in park to drive we get a warning that “steering assist is not available.” I was unable to move the steering even with all my strength. The steering had become very hard to steer the car in any direction. We had to leave the car there and get back the next day to check on it. There was a software glitch that got resolved however the situation was scary as if this would have happened anywhere else or if this would have happend when my wife is alone it could have had different consequences. I would like to report this to the Authorities to see if other Tesla people have been facing similar issues.
NHTSA complaint #11701975 — an unverified report by a vehicle owner.
Fresno, CA
STEERING
Car seemed to have no power steering when I tried to leave this morning, brand new car less than 5000 miles and it’s glitching.
NHTSA complaint #11701703 — an unverified report by a vehicle owner.