Owners have filed 19 complaints
about the 2015 Toyota Avalon Hybrid with NHTSA between 2016 and 2021.
The largest single group is the brakes.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 41
Against the median year of the Toyota Avalon Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 54
10.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
78% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2015 compares with every other Toyota Avalon Hybrid
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2015 Toyota Avalon Hybrid
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
526.3%
Median failure at 17,625 miles
Electrical System
315.8%
Median failure at 16,400 miles
Stability & Traction Control
210.5%
Median failure at 28,000 miles
Acceleration & Cruise Control
210.5%
Engine & Cooling
210.5%
Median failure at 89,696 miles
Other & Unspecified
15.3%
Driver Assist & Collision Avoidance
15.3%
Windows, Mirrors & Wipers
15.3%
Median failure at 40,000 miles
Lights
15.3%
Median failure at 28,000 miles
Airbags
15.3%
1 crashes, 0 fires · median 5,000 mi
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
222.2%
10,000 – 24,999 miles
222.2%
25,000 – 49,999 miles
444.4%
75,000 – 99,999 miles
111.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2016peak 4Jan 2021
NHTSA investigations into the 2015 Toyota Avalon Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
DP23005Opened 22 Nov 2023Still openSERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
Brake Actuator Valve Wear
The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additi...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP19004Opened 30 Sep 2019Closed 21 Jan 2021SERVICE BRAKES, HYDRAULIC:POWER ASSIST
Brake Actuator Valve Wear
On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s requ...
EA19001Opened 19 Apr 2019Closed 19 Sep 2024AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mount...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 5,000 milesBismarck, NDCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2015 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WAS INVOLVED IN A COLLISION WITH ANOTHER THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS BROADSIDED BY A PICKUP; HOWEVER, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, RIBS AND SHOULDER REQUIRING MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
NHTSA complaint #10854792 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 89,696 milesGreenbelt, MD
ENGINE
TL* THE CONTACT OWN A 2015 TOYOTA AVALON. THE CONTACT STATED WHILE DRIVING 30 MPH, THE HYBRID ENGINE ON THE VEHICLE SWITCHED FROM ELECTRIC TO GASOLINE OPERATION WHICH CAUSE A FASTER ACCELERATION AND JERKING MOTION. THE CONTACT STATED THAT THE FAILURE SHOULD NOT HAVE OCCURRED. THE CONTACT HAD THE VEHICLE TOWED TO FITZGERALD TOYOTA GAITHERSBURG (907 N FREDERICK AVE, GAITHERSBURG, MD 20879) WHO INSPECTED THE VEHICLE AND FOUND NO FAILURE WITH VEHICLE. THE DEALER STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER HAD A THIRD-PARTY INVESTIGATOR INSPECT THE VEHICLE AND IDENTIFIED THE ACCELERATION AND JERKING IN THE VEHICLE WHEN SWITCHING TO ENGINE FROM ELECTRIC TO GASOLINE HOWEVER, THE INVESTIGATOR STATED THAT THE VEHICLE WAS SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,696.
NHTSA complaint #11390023 — an unverified report by a vehicle owner.
SAN Juan Capistrano, CA
VEHICLE SPEED CONTROL
THE AVALON HYBRIDS COVERED ONLY BY WARRANTY ENHANCEMENT ZKK ARE SUFFERING THE SAME DANGERS AND FVMSS NONCOMPLIANCE DUE TO BRAKE BOOSTER PUMP ASSEMBLY FAILURES AS THOSE TOYOTA COVERED BY SAFETY RECALLS (D0H & K0L). BY EXCLUDING AVALON HYBRIDS WITH DEFECTIVE BRAKES FROM THE D0H AND K0L SAFETY RECALLS, TOYOTA IS LEAVING THE OWNERS TO HELPLESSLY EXPERIENCE LIFE-THREATENING BRAKE FAILURE OR MALFUNCTION BEFORE TOYOTA WILL PROVIDE THE REPLACEMENT BRAKE COMPONENTS NEEDED TO MAKE THE VEHICLE SAFE. THE LAW REQUIRES TOYOTA TO PREVENT THE LIFE-THREATENING DANGERS OF THIS BRAKE DEFECT BEFORE THE FAILURE OCCURS. TOYOTA'S COST-CUTTING STRATEGIES ARE CAUSING CRASHES AND INJURIES. INJURIES AND CRASHES CAUSED BY THE BRAKE DEFECT EXPLAINED IN THIS LETTER HAVE OCCURRED AND BEEN REPORTED TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. TOYOTA'S DECISION TO PROVIDE A REACTIONARY, POST-FAILURE REPAIR - INSTEAD OF A PREVENTATIVE SAFETY RECALL REMEDY - EXPLAINS MANY OF THE CRASHES AND INJURIES ON NHTSA'S SAFERCAR.GOV WEBSITE. RELEVANT COMPLAINTS FROM SAFERCAR.GOV INCLUDE 10515182 AND 11093611. DIAGNOSTIC TROUBLE CODES C1256, C1253, C1252, AND C1391 - INDICATING DANGERS AND NONCOMPLIANCE - ARE BEING STORED IN VEHICLES EXCLUDED FROM THE PAST SAFETY RECALLS. TOYOTA HAS LONG HAD KNOWLEDGE OF THE UNREASONABLE RISKS TO SAFETY AND FMVSS NONCOMPLIANCE OCCURRING IN HYBRIDS EXCLUDED FROM THEIR SAFETY RECALLS. TOYOTA GETS REAL-TIME TRANSMISSIONS OF DTCS AND FREEZE FRAME DATA FROM HYBRIDS WITH FAILED BRAKES THROUGH THE TECHSTREAM TOOL AT ITS FRANCHISE DEALERSHIPS.
NHTSA complaint #11256523 — an unverified report by a vehicle owner.
SAN Juan Capistrano, CA
SERVICE BRAKES
THE AVALON HYBRIDS COVERED ONLY BY WARRANTY ENHANCEMENT ZKK ARE SUFFERING THE SAME DANGERS AND FVMSS NONCOMPLIANCE DUE TO BRAKE BOOSTER PUMP ASSEMBLY FAILURES AS THOSE TOYOTA COVERED BY SAFETY RECALLS (D0H & K0L). BY EXCLUDING AVALON HYBRIDS WITH DEFECTIVE BRAKES FROM THE D0H AND K0L SAFETY RECALLS, TOYOTA IS LEAVING THE OWNERS TO HELPLESSLY EXPERIENCE LIFE-THREATENING BRAKE FAILURE OR MALFUNCTION BEFORE TOYOTA WILL PROVIDE THE REPLACEMENT BRAKE COMPONENTS NEEDED TO MAKE THE VEHICLE SAFE. THE LAW REQUIRES TOYOTA TO PREVENT THE LIFE-THREATENING DANGERS OF THIS BRAKE DEFECT BEFORE THE FAILURE OCCURS. TOYOTA'S COST-CUTTING STRATEGIES ARE CAUSING CRASHES AND INJURIES. INJURIES AND CRASHES CAUSED BY THE BRAKE DEFECT EXPLAINED IN THIS LETTER HAVE OCCURRED AND BEEN REPORTED TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. TOYOTA'S DECISION TO PROVIDE A REACTIONARY, POST-FAILURE REPAIR - INSTEAD OF A PREVENTATIVE SAFETY RECALL REMEDY - EXPLAINS MANY OF THE CRASHES AND INJURIES ON NHTSA'S SAFERCAR.GOV WEBSITE. RELEVANT COMPLAINTS FROM SAFERCAR.GOV INCLUDE 10515182 AND 11093611. DIAGNOSTIC TROUBLE CODES C1256, C1253, C1252, AND C1391 - INDICATING DANGERS AND NONCOMPLIANCE - ARE BEING STORED IN VEHICLES EXCLUDED FROM THE PAST SAFETY RECALLS. TOYOTA HAS LONG HAD KNOWLEDGE OF THE UNREASONABLE RISKS TO SAFETY AND FMVSS NONCOMPLIANCE OCCURRING IN HYBRIDS EXCLUDED FROM THEIR SAFETY RECALLS. TOYOTA GETS REAL-TIME TRANSMISSIONS OF DTCS AND FREEZE FRAME DATA FROM HYBRIDS WITH FAILED BRAKES THROUGH THE TECHSTREAM TOOL AT ITS FRANCHISE DEALERSHIPS.
NHTSA complaint #11256523 — an unverified report by a vehicle owner.
SAN Juan Capistrano, CA
ELECTRONIC STABILITY CONTROL (ESC)
THE AVALON HYBRIDS COVERED ONLY BY WARRANTY ENHANCEMENT ZKK ARE SUFFERING THE SAME DANGERS AND FVMSS NONCOMPLIANCE DUE TO BRAKE BOOSTER PUMP ASSEMBLY FAILURES AS THOSE TOYOTA COVERED BY SAFETY RECALLS (D0H & K0L). BY EXCLUDING AVALON HYBRIDS WITH DEFECTIVE BRAKES FROM THE D0H AND K0L SAFETY RECALLS, TOYOTA IS LEAVING THE OWNERS TO HELPLESSLY EXPERIENCE LIFE-THREATENING BRAKE FAILURE OR MALFUNCTION BEFORE TOYOTA WILL PROVIDE THE REPLACEMENT BRAKE COMPONENTS NEEDED TO MAKE THE VEHICLE SAFE. THE LAW REQUIRES TOYOTA TO PREVENT THE LIFE-THREATENING DANGERS OF THIS BRAKE DEFECT BEFORE THE FAILURE OCCURS. TOYOTA'S COST-CUTTING STRATEGIES ARE CAUSING CRASHES AND INJURIES. INJURIES AND CRASHES CAUSED BY THE BRAKE DEFECT EXPLAINED IN THIS LETTER HAVE OCCURRED AND BEEN REPORTED TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. TOYOTA'S DECISION TO PROVIDE A REACTIONARY, POST-FAILURE REPAIR - INSTEAD OF A PREVENTATIVE SAFETY RECALL REMEDY - EXPLAINS MANY OF THE CRASHES AND INJURIES ON NHTSA'S SAFERCAR.GOV WEBSITE. RELEVANT COMPLAINTS FROM SAFERCAR.GOV INCLUDE 10515182 AND 11093611. DIAGNOSTIC TROUBLE CODES C1256, C1253, C1252, AND C1391 - INDICATING DANGERS AND NONCOMPLIANCE - ARE BEING STORED IN VEHICLES EXCLUDED FROM THE PAST SAFETY RECALLS. TOYOTA HAS LONG HAD KNOWLEDGE OF THE UNREASONABLE RISKS TO SAFETY AND FMVSS NONCOMPLIANCE OCCURRING IN HYBRIDS EXCLUDED FROM THEIR SAFETY RECALLS. TOYOTA GETS REAL-TIME TRANSMISSIONS OF DTCS AND FREEZE FRAME DATA FROM HYBRIDS WITH FAILED BRAKES THROUGH THE TECHSTREAM TOOL AT ITS FRANCHISE DEALERSHIPS.
NHTSA complaint #11256523 — an unverified report by a vehicle owner.
at 40,000 milesChester, PA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD AN EXPLOSION AND NOTICED THAT THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE CONTACT CALLED NEWARK TOYOTA WORLD (230 E CLEVELAND AVE, NEWARK, DE 19711) AND SCHEDULED A DIAGNOSTIC AND REPAIR APPOINTMENT FOR JUNE 24, 2019. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #11222139 — an unverified report by a vehicle owner.
at 16,251 milesOrmond Beach, FL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS TOWED TO DAYTONA TOYOTA 1700 (451 N NOVA RD, DAYTONA BEACH, FL 32114, (386) 255-7475), BUT THE FAILURE COULD NOT BE DUPLICATED AND NO FAILURES WERE FOUND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE UNLESS THE BRAKE FAILURE COULD BE DUPLICATED. THE FAILURE MILEAGE WAS 16,251. *JS *LN
NHTSA complaint #11093611 — an unverified report by a vehicle owner.
Houston, TX
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL MALFUNCTION IN THE VEHICLE, WHICH SHORTED OUT THE DISPLAY PANEL WITHOUT WARNING. THE DEALER (DON MCGILL TOYOTA, 11800 KATY FWY HOUSTON, TX 77079, (281) 496-2000) WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL CAMPAIGN. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11089004 — an unverified report by a vehicle owner.
at 28,000 milesNorth Hollywood, CA
EXTERIOR LIGHTING
TIME TO TIME EVERYTHING ON THE DASHBOARD OF MY CAR SHUTDOWN (LIGHTS, NAVIGATION, STEREO SYSTEM E.T.C. ALL ELECTRONIC DEVICES, IT MOSTLY HAPPENS WHEN I DRIVE, ALSO THE DASHBOARD MAKES A NOISE WHICH SOUNDS LIKE A CLICK. ABOUT AN YEAR AGO I GOT A RECALL FOR BUT WHEN I BROUGHT MY CAR TO THE TOYOTA OF NOHO THEY TOLD ME THAT THEY DIDN'T FIND ANY PROBLEM, SO NOTHING HAS BEEN REPLACED AND I STILL HAVE BOTH PROBLEMS WHICH HARD TO FIND OUT BY DRIVING COUPLES OF MILES, HOW A TECHNICIAN EXPLAINED TO ME. SO PLEASE REQUEST A REPLACEMENT OR FIX THEM, BECAUSE IT'S DANGEROUS WHEN POWER GOES OFF WHILE YOU ARE ON FREEWAY. I HAVEN'T MENTIONED THAT I GOT LOST MANY TIMES BECAUSE THE NAVIGATION STOPPED WORKING, OR LIGHTS GOT OFF AT NIGHTTIME. SINCERELY [XXX] . TEL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11062563 — an unverified report by a vehicle owner.
at 28,000 milesNorth Hollywood, CA
ELECTRICAL SYSTEM
TIME TO TIME EVERYTHING ON THE DASHBOARD OF MY CAR SHUTDOWN (LIGHTS, NAVIGATION, STEREO SYSTEM E.T.C. ALL ELECTRONIC DEVICES, IT MOSTLY HAPPENS WHEN I DRIVE, ALSO THE DASHBOARD MAKES A NOISE WHICH SOUNDS LIKE A CLICK. ABOUT AN YEAR AGO I GOT A RECALL FOR BUT WHEN I BROUGHT MY CAR TO THE TOYOTA OF NOHO THEY TOLD ME THAT THEY DIDN'T FIND ANY PROBLEM, SO NOTHING HAS BEEN REPLACED AND I STILL HAVE BOTH PROBLEMS WHICH HARD TO FIND OUT BY DRIVING COUPLES OF MILES, HOW A TECHNICIAN EXPLAINED TO ME. SO PLEASE REQUEST A REPLACEMENT OR FIX THEM, BECAUSE IT'S DANGEROUS WHEN POWER GOES OFF WHILE YOU ARE ON FREEWAY. I HAVEN'T MENTIONED THAT I GOT LOST MANY TIMES BECAUSE THE NAVIGATION STOPPED WORKING, OR LIGHTS GOT OFF AT NIGHTTIME. SINCERELY [XXX] . TEL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11062563 — an unverified report by a vehicle owner.
at 28,000 milesNorth Hollywood, CA
ELECTRONIC STABILITY CONTROL (ESC)
TIME TO TIME EVERYTHING ON THE DASHBOARD OF MY CAR SHUTDOWN (LIGHTS, NAVIGATION, STEREO SYSTEM E.T.C. ALL ELECTRONIC DEVICES, IT MOSTLY HAPPENS WHEN I DRIVE, ALSO THE DASHBOARD MAKES A NOISE WHICH SOUNDS LIKE A CLICK. ABOUT AN YEAR AGO I GOT A RECALL FOR BUT WHEN I BROUGHT MY CAR TO THE TOYOTA OF NOHO THEY TOLD ME THAT THEY DIDN'T FIND ANY PROBLEM, SO NOTHING HAS BEEN REPLACED AND I STILL HAVE BOTH PROBLEMS WHICH HARD TO FIND OUT BY DRIVING COUPLES OF MILES, HOW A TECHNICIAN EXPLAINED TO ME. SO PLEASE REQUEST A REPLACEMENT OR FIX THEM, BECAUSE IT'S DANGEROUS WHEN POWER GOES OFF WHILE YOU ARE ON FREEWAY. I HAVEN'T MENTIONED THAT I GOT LOST MANY TIMES BECAUSE THE NAVIGATION STOPPED WORKING, OR LIGHTS GOT OFF AT NIGHTTIME. SINCERELY [XXX] . TEL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11062563 — an unverified report by a vehicle owner.
Katy, TX
UNKNOWN OR OTHER
NOTHING HAPPENED. CAR WORKS FINE. GOT THIS RECALL LAST NOVEMBER 2015 FROM TOYOTA AND HAVE NOT HEARD FROM THEM SINCE. NHTSA RECALL NUMBER: 15V728. ALMOST A YEAR LATER AND I'M STILL WAITING.
NHTSA complaint #10898291 — an unverified report by a vehicle owner.
at 19,000 milesFredericksburg, VA
SERVICE BRAKES
PRE-COLLISION RADAR SYSTEM (SAFETY RECALL)THE VEHICLES, UNDER CERTAIN SITUATIONS, THE PCS (PRE-COLLISION SYSTEM) COULD INTERPRET A STEEL JOINT OR PLATE IN THE ROADWAY AS AN OBJECT THAT TRIGGERS PCS ACTIVATION. IF THIS OCCURS, THE PCS WARNING BUZZER SOUNDS AND THE SYSTEM WILL APPLY THE SERVICE BRAKE AUTOMATICALLY. UNEXPECTED BRAKING COULD INCREASE THE RISK OF A CRASH OR VERY DANGEROUS SITUATIONS.
NHTSA complaint #10864032 — an unverified report by a vehicle owner.
Long Beach, CA
VEHICLE SPEED CONTROL
MY AVALON HYBRID WAS "RECALLED" OVER 6 MONTHS AGO FOR THE TOYOTA SAFETY SENSE PACKAGE. CONSUMER REPORTS SAYS THIS IS A VERY IMPORTANT SAFETY FEATURE SO I PURCHASED THE SAFEST POSSIBLE CAR. BUT, THE CAR STILL LACKS THIS FEATURE. WHEN WILL I GET THIS SAFETY FEATURE INSTALLED?
NHTSA complaint #10855337 — an unverified report by a vehicle owner.
Long Beach, CA
ENGINE
MY AVALON HYBRID WAS "RECALLED" OVER 6 MONTHS AGO FOR THE TOYOTA SAFETY SENSE PACKAGE. CONSUMER REPORTS SAYS THIS IS A VERY IMPORTANT SAFETY FEATURE SO I PURCHASED THE SAFEST POSSIBLE CAR. BUT, THE CAR STILL LACKS THIS FEATURE. WHEN WILL I GET THIS SAFETY FEATURE INSTALLED?
NHTSA complaint #10855337 — an unverified report by a vehicle owner.
Long Beach, CA
SERVICE BRAKES
MY AVALON HYBRID WAS "RECALLED" OVER 6 MONTHS AGO FOR THE TOYOTA SAFETY SENSE PACKAGE. CONSUMER REPORTS SAYS THIS IS A VERY IMPORTANT SAFETY FEATURE SO I PURCHASED THE SAFEST POSSIBLE CAR. BUT, THE CAR STILL LACKS THIS FEATURE. WHEN WILL I GET THIS SAFETY FEATURE INSTALLED?
NHTSA complaint #10855337 — an unverified report by a vehicle owner.
at 5,000 milesBismarck, NDCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2015 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WAS INVOLVED IN A COLLISION WITH ANOTHER THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS BROADSIDED BY A PICKUP; HOWEVER, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, RIBS AND SHOULDER REQUIRING MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
NHTSA complaint #10854792 — an unverified report by a vehicle owner.
at 4,800 milesLady Lake, FL
ELECTRICAL SYSTEM
PCS RECALL. THE DEALER DISCONNECTED THIS SAFETY SYSTEM THE BEGINNING OF JANUARY AND WITH NUMEROUS INQUIRIES I HAVE RECEIVED NO FIX DATE. THIS IS A NEW CAR AND ONE OF MY REASONS FOR BUYING WAS THE PCS SAFETY SYSTEM AND THEY CAN'T FIX IT. I ASKED TO BE GIVEN A CAR WITH THIS SYSTEM TO DRIVE UNTIL THEY COME UP WITH A FIX BUT TOYOTA REFUSES TO HELP ME IN ANY WAY. I PAYED A LOT OF MONEY FOR A CAR WITH THIS SAFETY SYSTEM BUT HAD IT TAKE AWAY WITH NO FIX TIME. TWO MONTHS WAIT IS A REASONABLE WAIT TIME AND SOMETHING SHOULD BE DONE. THE 2016 MODELS ARE BEING SOLD WITH THIS SYSTEM WORKING BUT MY MODEL DOESN'T. THEY WILL NOT TAKE A SYSTEM THAT IS WORKING ON THE 2015 AND INSTALL ON MY CAR. PLEASE HELP ME. I WANT TO TRAVEL AND DO NOT FEEL SAFE WITH THIS SYSTEM NOT WORKING.
NHTSA complaint #10837093 — an unverified report by a vehicle owner.
Trinity, FL
SERVICE BRAKES
MY NAME IS [XXX] AND I AM A DISABLED VETERAN. ON MAY 25, 2015 I WAS IN A SEVERE ACCIDENT AND NOW I AM 100% DISABLED. AFTER THE ACCIDENT I WANTED A VEHICLE WITH EVERY SAFETY OPTION POSSIBLE BECAUSE I HAVE PTSD ABOUT DRIVING. I BOUGHT A 2015 TOYOTA AVALON HYBRID LIMITED THAT HAD PRE-COLLISION SYSTEM (PCS) THAT HELPS PREVENT ACCIDENTS. IN DECEMBER I RECEIVED A RECALL FOR THE PCS SYSTEM THAT WAS DATED 11/03/2015 TELLING THE PCS HAD FLAWS AND I HAD TO TURN OFF THE SYSTEM. I WAS NOT HAPPY BECAUSE THAT WAS THE MAIN REASON I BOUGHT THE CAR BECAUSE IT MADE IT SAFE. ON JANUARY 14,2016 I TOOK THE AVALON HYBRID TO AUTO NATION TOYOTA IN PINELLAS PARK FLORIDA FOR THE 5000 MILE CHECKUP. I ASKED ABOUT THE PCS RECALL AND THEY HAD NO INFORMATION ON THE RECALL AND NO TIMELINE FOR A FIX. I WAS NOT HAPPY WITH THAT RESPONSE BECAUSE ONE OF THE FEATURES THAT MADE ME FEEL SAFE DRIVING WAS ELIMINATED WITH NO FIX IN SIGHT. I ALSO RECEIVE AN EMAIL FROM A TOYOTA CUSTOMER SERVICE REPRESENTATIVE STATING THAT THERE WAS NO TIMELINE FOR A REPAIR OR PARTS REPLACEMENT. A RENTAL VEHICLE WAS ALSO OFFERED BUT IT WOULD ALSO NOT BE SAFE AS A VEHICLE WITH A PCS SYSTEM. I WANT TOYOTA TO FIX MY CAR OR REPLACE IT WITH A 2016 TOYOTA AVALON HYBRID WITH PCS. THE 2016 TOYOTA AVALON HYBRID DOES NOT HAVE A PROBLEM WITH THE PCS SYSTEM. I AM FULLY DISABLED AND DON'T FEEL COMFORT DRIVING MY VEHICLE ANYMORE. I FEEL TOYOTA HAS LET ME DOWN AND BASICALLY HAS DONE A BREACH OF CONTRACT. I HAVE A CASE NUMBER WITH TOYOTA. THE CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10823836 — an unverified report by a vehicle owner.
Trinity, FL
FORWARD COLLISION AVOIDANCE
MY NAME IS [XXX] AND I AM A DISABLED VETERAN. ON MAY 25, 2015 I WAS IN A SEVERE ACCIDENT AND NOW I AM 100% DISABLED. AFTER THE ACCIDENT I WANTED A VEHICLE WITH EVERY SAFETY OPTION POSSIBLE BECAUSE I HAVE PTSD ABOUT DRIVING. I BOUGHT A 2015 TOYOTA AVALON HYBRID LIMITED THAT HAD PRE-COLLISION SYSTEM (PCS) THAT HELPS PREVENT ACCIDENTS. IN DECEMBER I RECEIVED A RECALL FOR THE PCS SYSTEM THAT WAS DATED 11/03/2015 TELLING THE PCS HAD FLAWS AND I HAD TO TURN OFF THE SYSTEM. I WAS NOT HAPPY BECAUSE THAT WAS THE MAIN REASON I BOUGHT THE CAR BECAUSE IT MADE IT SAFE. ON JANUARY 14,2016 I TOOK THE AVALON HYBRID TO AUTO NATION TOYOTA IN PINELLAS PARK FLORIDA FOR THE 5000 MILE CHECKUP. I ASKED ABOUT THE PCS RECALL AND THEY HAD NO INFORMATION ON THE RECALL AND NO TIMELINE FOR A FIX. I WAS NOT HAPPY WITH THAT RESPONSE BECAUSE ONE OF THE FEATURES THAT MADE ME FEEL SAFE DRIVING WAS ELIMINATED WITH NO FIX IN SIGHT. I ALSO RECEIVE AN EMAIL FROM A TOYOTA CUSTOMER SERVICE REPRESENTATIVE STATING THAT THERE WAS NO TIMELINE FOR A REPAIR OR PARTS REPLACEMENT. A RENTAL VEHICLE WAS ALSO OFFERED BUT IT WOULD ALSO NOT BE SAFE AS A VEHICLE WITH A PCS SYSTEM. I WANT TOYOTA TO FIX MY CAR OR REPLACE IT WITH A 2016 TOYOTA AVALON HYBRID WITH PCS. THE 2016 TOYOTA AVALON HYBRID DOES NOT HAVE A PROBLEM WITH THE PCS SYSTEM. I AM FULLY DISABLED AND DON'T FEEL COMFORT DRIVING MY VEHICLE ANYMORE. I FEEL TOYOTA HAS LET ME DOWN AND BASICALLY HAS DONE A BREACH OF CONTRACT. I HAVE A CASE NUMBER WITH TOYOTA. THE CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10823836 — an unverified report by a vehicle owner.