2013 Toyota Avalon other reported problems

UNKNOWN OR OTHER

I am submitting this complaint to report a safety-related incident involving the moonroof glass on my 2013 Toyota Avalon. Vehicle Information: - Make: Toyota Avalon, 2013 - VIN: [XXX] - Mileage at time of incident: Approximately 120,000 miles While driving under normal road conditions, the moonroof glass on my 2013 Toyota Avalon suddenly shattered without warning and collapsed downward into the passenger compartment. There was no known impact from road debris, rocks, or any other external object. The incident startled me and created a potential safety hazard due to the sudden failure of the glass while the vehicle was in motion. Immediately after the incident, I documented the damage by taking photographs of the shattered moonroof. The photographs do not show an obvious impact point, bullseye fracture, or other visible indication typically associated with a rock strike. I contacted Toyota's Brand Engagement Center and opened Case Number XXX. At Toyota's request, I presented the vehicle to an authorized Toyota dealership, Group 1 Toyota Southwest Houston, for inspection. The dealership repair order documented my concern as follows: "SUNROOF SHATTERED ON ITS OWN CHECK AND ADVISE." The dealership did not identify a specific impact point, road debris strike, customer-caused damage, or provide a technical explanation for the failure. Toyota subsequently declined goodwill assistance based on the age and mileage of the vehicle but did not provide an explanation regarding the cause of the moonroof failure. I understand that my vehicle is outside of its warranty period. However, my purpose in filing this complaint is to report what I believe to be a potential safety issue involving the sudden failure of a vehicle component while driving. I respectfully request that NHTSA document this incident and review it along with any similar complaints involving the sudden failure of vehicle component. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11743934 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is a very strong musty smell. 80% of the time it's when I turn on AC. 20% just at random driving times. Whenever car has sat longer then a few hours with all windows up. When open doors is has very musty smell. I have done everything to do with cleaning vehicle. This is a hybrid I'm a lil scared when it comes to electrical fire . Do to this musty smell. That means there is some type of fluid gathering somewhere. So what does Toyota plan on doing?

NHTSA complaint #11599833 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a smell of moldy old water what is going on ? Why is water filling up in my trunk? What do my head lights bulb keep going out? WHY HAVEN'T YOU GUYS DONE ANYTHING? For real I have a darn battery in my trunk come on. I already had to purchase a battery .

NHTSA complaint #11594045 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a tacky dashboard which has a glare on the dashboard hindering vision while driving. I understand is a recall however not for 2013 avalons. I’m a senior which make more difficult for to drive my care comfortably. I would like Toyota to approve the repair for my car. I’ve been a loyal customer for 25 years Sincerly

NHTSA complaint #11558920 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Water is filling up in my trunk not sure how it is getting in . Have noticed a lil water stains along back top of lining. I started smelling a stail water smell when I found a puddle of water under my spare tire . Im extremely worried with winter coming again . Not to mention there is a battery locate in truck as well. So I feel completely unsafe. I have recently had noticed hybrid battery going from high to low then all of sudden died. Had to purchase a new battery. Please is this normal?someone help before it rains again and something terrible happens

NHTSA complaint #11545799 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I had a smell of old water in my vehicle while trying to figure out from where it was coming from .I noticed in left and right rear ceiling quarter panels both wet and had water damage. Then I opened my trunk and it also had the same stale water smell. Under the spare tire on the very bottom of trunk there was at least 2 gallons of stale water. I have not had this looked at by the dealer or a mechanic. Do to it being a hybrid im very worried do to electrical components near the rear back seats where leak stains and water is . Also in my trunk is a hybrid battery next to were water was filling up. There's no damage to anything on the vehicle inside or out the vehicle has not been in no accidents. I'm available upon request for inspections. I have provided pictures of damage on rear ceiling panels . Thank you and I look forward to hearing from someone as soon as possible

NHTSA complaint #11511354 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THIS ISSUE HAPPENED WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY. REAR SUNSHADE RANDOMLY DEPLOYED AND IS PERMANENTLY STUCK IN THE UP POSITION COMPLETELY BLOCKING REAR VISIBILITY. SUNSHADE IS SUPPOSED TO GO DOWN WHEN VEHICLE IS PLACED IN REVERSE, THIS FUNCTION NO LONGER WORKS FURTHER INHIBITING SAFE VEHICLE MANEUVERING. THE REAR FACING BACKUP CAMERA HAS A STATEMENT SAYING TO NOT RELY ON THE BACKUP CAMERA WHEN BACKING UP, THIS NO LONGER AN OPTION FOR ME AS I CAN NO LONGER CLEARLY SEE OUT OF THE REAR WINDOW. NIGHT TIME REVERSING IS VIRTUALLY IMPOSSIBLE WITH ANY DEGREE OF SAFETY. THIS APPEARS TO BE A KNOWN ISSUE WITH TOYOTA AS THEY REPLACED A RELAY IN THE SUNSHADE IN MODEL YEARS AFTER 2014 THAT SEEMS TO HAVE REMEDIED THIS ISSUE. THERE IS NO WAY MANUALLY LOWER THE SUNSCREEN. THERE'S NO WAY TO EASILY SWAP OUT THE DEFECTIVE RELAY. THERE'S NO WAY TO DISCONNECT THE SUNSHADE FROM THE WIRING HARNESS. THERE ISN'T AN INDEPENDENT FUSE FOR THE SUNSHADE THAT CAN BE REMOVED. THE SUNSHADE APPEARS TO BE ON A FUSE THAT CONTROLS THE HEADLIGHTS, TAILLIGHTS, BRAKING SYSTEM AND CRUISE CONTROL SYSTEM. BY REMOVING THE FUSE THIS WOULD MAKE MY VEHICLE EVEN LESS SAFE THE IT ALREADY IS.

NHTSA complaint #11337546 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE SUBJECT VEHICLES MAY BE EQUIPPED WITH AN ELECTRONIC CONTROL UNIT (ECU) FROM A SPECIFIC SUPPLIER DESIGNED TO RECEIVE SIGNALS FROM CRASH SENSORS AND DEPLOY THE AIRBAGS AND SEAT BELT PRETENSIONERS. THE ECU MAY NOT HAVE ADEQUATE PROTECTION AGAINST CERTAIN ELECTRICAL NOISE THAT CAN OCCUR IN CERTAIN CRASHES, SUCH AS SEVERE UNDERRIDE CRASHES. THIS CAN LEAD TO INCOMPLETE OR NONDEPLOYMENT OF THE AIRBAGS AND/OR SEAT BELT PRETENSIONERS.

NHTSA complaint #11319632 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

HEADLINER AT THE TOP OF THE REAR WINDOW IS FALLING DOWN MAKING IT A SAFETY HAZARD WHILE LOOKING IN MY REAR VIEW MIRROR.

NHTSA complaint #11265338 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

HEADLINER NEAR THE REAR WINDOW IS FALLING DOWN BLOCKING PART OF THE REAR VIEW FROM THE REAR VIEW MIRROR.

NHTSA complaint #11246404 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE REAR WINDOW SHADE (WHICH SHOULD AUTOMATICALLY GO DOWN WHEN YOU PUT THE CAR IN REVERSE) WAS STUCK IN THE UP POSITION WHICH MADE IT DIFFICULT TO SEE CLEARLY WHEN BACKING UP ALSO AT NIGHT. TOYOTA SAID IT WAS NOT WARRANTIED AND THAT THEY WOULD NOT BE RESPONSIBLE FOR THE COAST $1400 TO REPLACE A BAD MOTOR EVEN THOUGH I SAID IT WAS A SAFETY HAZARD. IN THE END I PAID $395.58 TO HAVE THE MOTOR DISCONNECTED SO I COULD SEE CLEARLY OUT THE BACK WINDOW.

NHTSA complaint #11246524 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE REAR POWER SUNSHADE, WHICH IS STANDARD EQUIPMENT ON THE LIMITED MODEL, RAISES ON ITS OWN AND WON'T GO BACK DOWN CAUSING LOW VISIBILITY. THERE IS NO WAY TO MANUALLY LOWER IT EITHER

NHTSA complaint #11030445 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

REAR WINDOW IS DISTORTED MAKING IT IMPOSSIBLE TO SEE CLEARLY, WHILE SUNLIGHT DISABLES THE BACK UP CAMERA SO I'M NOT ABLE TO CLEARLY IDENTIFY PEDESTRIANS. I'VE OWNED 5 TOYOTAS SINCE 2005 BUT THIS ONE IS THE WORST AND UNSAFE VEHICLE I'VE EVER OWNED.

NHTSA complaint #11023867 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

VEHICLE WAS STATIONARY IN PARKING LOT. WHILE CHANGING A FLAT TIRE, THE JACK COLLAPSED. THAT ALLOWED THE VEHICLE TO FALL TO THE GROUND.

NHTSA complaint #10968183 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

PCS RECALL NOV 2015. VEHICLE TAKEN IN AND TEMPORARY BYPASS MADE (5 FEB 2016). RECEIVED WORD IN JUNE THAT A FIX WAS AVAILABLE. WAS TOLD PARTS NOT AVAILABLE. IT IS AUG AND PARTS STILL NOT AVAILABLE. SINCE THIS IS A SAFETY ISSUE I WAS TOLD NOT TO TAKE LONG TRIPS UNTIL IT IS FIXED. UNACCEPTABLE

NHTSA complaint #10893410 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

DRIVING FROM PA TO NC.ON RT13 IN SEAFORD, DE, DRIVING SPEED LIMIT HEARD LOUD BANG. SUNROOF EXPLODED & CRACKED FROM INSIDE.DROVE TO 1ST AUTO GARAGE, THEY SAID WE WERE 2ND TOYOTA THIS WEEK WITH CRACKED SUNROOF. THEY GAVE US A ROLL OF DUCT TAPE, TO GET US THROUGH THE MONSOON. TOYOTA CORP RECOMMENDED GOING TO DEALER FOR EVALUATION AS TO HOW THIS HAPPENED. HAVE TO WAIT 2 DAYS FOR APPOINTMENT. MY OLD AVALON HAS MADE MANY LONG TRIPS WITHOUT ANY PROBLEM. THIS NEW CAR HAS DEFINITELY NOT BEEN MADE WELL. I AM VERY DISAPPOINTED.

NHTSA complaint #10882882 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

IN NOV 2015 TOYOTA ISSUED SAFETY RECALL FOR PRE-COLLISON SYTEM ON 2013-2015 AVALONS. SIX MONTHS LATER TOYOTA STILL HAS NO SOLUTION. TOYOTA HAS PCS SYSTEMS IN OTHER CARS SO SOLUTION SHOULD BE AVAILABLE.

NHTSA complaint #10864979 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

HEADLINER AT SUNROOF COMING DOWN. APPEARS TO BE A PROBLEM WITH THIS MODEL WHILE DOING ONLINE RESEARCH. JUST BOUGHT THIS CAR USED A FEW WEEKS AGO AND NOTICED THIS PROBLEM TWO WEEKS LATER.

NHTSA complaint #10859953 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

TWO RELATED PROBLEMS. FIRST, SIX MONTHS AGO, RODENTS GOT INTO ENGINE COMPARTMENT AND CHEWED INTO THE INSULATED LINER OF THE HOOD. FRAGMENTS WERE DANGLING INTO ENGINE WHEN I FOUND IT BEFORE ANY PROBLEMS BUT REPAIR WAS $400+. LAST WEEK, FILLING GASTANK, A GALLON OF FUEL SPILLED ON GROUND IMMEDIATELY. ATTENDANT SUPERVISING STATION SPOTTED IT AND HIT THE CUTOFF. DEALER FOUND THAT RODENT HAD CHEWED HOLE IN FILLER TUBE. FOR 35 YEARS, I HAVE PARKED MANY CARS IN THIS RURAL NEIGHBORHOOD WITH WILDLIFE. MANY SQUIRRELS AND CHIPMUNKS. NEVER HAD A PROBLEM UNTIL THIS VEHICLE. ONE EPISODE OF ROGUE RODENT UNDER THE HOOD MIGHT HAPPEN. TWO IN LESS THAN A YEAR, AT BOTH ENDS OF THE CAR, BOTH IN TEMPERATE WEATHER MAKES ME WONDER IF THERE IS SOMETHING IN THESE MATERIALS THAT ATTRACTS RODENTS. THESE WEREN'T CATASTROPHIC BUT BOTH EVENTS HAD THE POTENTIAL FOR GREAT CHAOS. I HAVE DOCUMENTATION OF THE REPAIRS IF YOU NEED THEM.

NHTSA complaint #10852089 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

CARBON MONOXIDE (CO) HAS BEEN MEASURED IN THE CABIN OF THE CAR WHILE DRIVING, WHEN THE ENGINE IS UNDER LOAD. ALSO, THE SMELL OF ENGINE COMBUSTION FUMES IS INCLUDED WITH THE CO. TOYOTA HAS DETERMINED THAT IT IS NOT A "REPAIRABLE CONDITION". TECHNICAL REPAIR MANUALS DO NOT LIST THE CONDITION, THEREFORE NO REPAIR HAS BEEN MADE. TOYOTA HAS NOT HONORED ITS WARRANTY. I HAVE INCURRED A FINANCIAL LOSS. TO DATE, TOYOTA HAS NOT PROVIDED A SOLUTION TO THIS SAFETY PROBLEM. A LETTER WITH DETAILS HAS BEEN SENT TO NHTSA, DATED 1/26/2016.

NHTSA complaint #10838370 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ROAD NOISE VERY LOUD AND DISTRACTING. AFTER SOME INVESTIGATING ON MY OWN I FOUND THE PROBLEM WAS COMING FROM THE LEFT AND RIGHT OUTSIDE MIRRORS. TOOK TO DEALER AND THEY FOUND NO ISSUES.SO I CAME BACK HOME AND DID SOME RESEARCH ON INTERNET AND FOUND OTHERS HAVING SAME COMPLAINT. THE MIRROR HOUSINGS WERE CHANGED ON MODELS AFTER 8/2013 (HAD RIBS ADD TO HOUSING) RETURN TO DEALER AND THEY CHANGED TO THE NEWER HOUSINGS AND THE NOISE WENT AWAY.

NHTSA complaint #10795189 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

NOTICED SOME TIME A GO THE HEADLINER IS SAGGING AT THE BACK WINDOW. WAS AT DEALER FOR SERVICE AND TOLD THEM ABOUT IT. WAS TOLD THEY WOULD ORDER A NEW ONE. AFTER OBSERVING COMPLAINTS ON TNE NHTSA SITE I SEE THIS IS AN ONGOING ISSUE. WE'LL SEE IF THEY ORDER IT, HOPEFULLY TOYOTA RECTIFIES THIS BEFORE PEOPLE REALLY GET A CASE OF THE A__. MORE THAN THAT THOUGH, I HOPE THIS DOESN'T BECOME A REAL SAFETY HAZARD.

NHTSA complaint #10596069 — an unverified report by a vehicle owner.