2017 Toyota Highlander transmission problems

POWER TRAIN

I had been shopping, as I attempted to increase speed, my car wouldn't respond. I smelled something burning and I switched lanes because I needed a safe place to stop. I turned onto [XXX] in Pembroke (I think) and still had no forward (or backward) movement. The lower gears (D5 & D4 ) DID NOT show on the dashboard indicator. I called my husband and he came to me. Then we called AAA and had the car towed to Chichester Car Care. They couldn't fix my car. I then had it towed from Chichester Car Care to McGovern Toyota in Bow. NH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11758343 — an unverified report by a vehicle owner.

POWER TRAIN

Vehicle is a 2017 Toyota Highlander (VIN [XXX]) experiencing the UA80 8-speed transmission whine defect (T-SB-0160-18) upon acceleration. An authorized Toyota dealership test drove and officially verified the transmission failure and recommended a full replacement. However, Toyota Corporate is refusing to honor the ZJC Customer Support Program warranty extension due to an arbitrary VIN cutoff. The failing internal transmission components pose a safety risk as they can lead to harsh shifting, slipping, or a sudden loss of motive power while driving in traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11749177 — an unverified report by a vehicle owner.

POWER TRAIN

Vehicle had history of hard shifting from 1st drive. On January 24, 2026 we heard a ringing sound as we were driving. Approximately 10 minutes after the noise began, the Check Engine light illuminated. We drove back home and connected our code reader to find P0741, P2714 and P2757. Had the vehicle towed to my Toyota Service Center and upon inspection, was informed that the transmission had failed and would require replacement. I was informed that although it was a 2017 with the UA80E manufacturered in April 2017 - it did not qualify for free replacement under Toyota. A rebuilt unit was secured and installed on 2/11/26. Toyota authorized $2000 Goodwill Assistance and their Warranty Labor Rate. I paid the remainder of the bill. The 'new' transmission also shifts hard and just doesn't feel like it it working right.

NHTSA complaint #11741956 — an unverified report by a vehicle owner.

POWER TRAIN

There is a known issue with the transmission in my 2017 Toyota Highlander that causes premature failure. This is noted in a Toyota Customer Support Program Bulletin. The issues symptoms are the same as those my car has: a whining noise from the transmission while driving, harsh shifting, reduced power, and master warning light/check engine light illumination. I have contacted Toyota and explained this to them, but they have told me that my car's VIN number does not match the identified vehicles. I am reaching out as I believe there are vehicles with this problem that Toyota has not identified, and it could be a dangerous issue.

NHTSA complaint #11739802 — an unverified report by a vehicle owner.

POWER TRAIN

DESCRIPTION OF DEFECT: My 2017 Toyota Highlander experienced a complete transmission failure under normal driving conditions. The vehicle began showing symptoms including delayed shifting, hesitation when accelerating, and eventual loss of proper drivability. The issue was diagnosed by an authorized Toyota dealership, which confirmed internal transmission failure. The estimated repair cost provided by the dealer was approximately $9,000. I opened a case with Toyota Customer Experience and submitted an escalation request, but no assistance was provided and the claim was declined or ignored. MY CAR HAD A HISTORY OF REGULAR MAINTENACE DONE BY A CERTIFIED TOYOTA DEALERS My case # :XXX Due to the urgency of transportation needs and lack of manufacturer support, I have been forced to proceed with an independent transmission replacement. Which will cost me anywhere between $6,000 and $7,500 This failure occurred without warning severe enough to prevent continued safe use of the vehicle and raises serious safety concerns regarding sudden loss of power and drivability. SAFETY IMPACT: The transmission failure caused unsafe driving conditions including hesitation during acceleration and potential loss of power while in traffic, which could increase risk of collision. ADDITIONAL INFORMATION: VIN: [XXX] Mileage at failure: 168000 Dealer diagnosis confirmed transmission failure Manufacturer case opened and escalated with no resolution I am submitting this complaint to document a potential systemic defect and to support ongoing safety investigation and consumer protection review. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736373 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission is whining when i coast. I fear the transmission might be dying.

NHTSA complaint #11735774 — an unverified report by a vehicle owner.

POWER TRAIN

In January during an oil change i was advised that my Toyota had a timing cover leak which is a costly repair. At this time my car was at 148k. i researched it recently and found that it could be dangerous to drive with this leak that Toyota did not advise me about after i had several phone calls with their corporate office and dealership. And even though it is a common problem with their 2017 Highlander they would not take responsibility for fixing it. It was disappointing after getting all of the service recommendations done that i would have to pay $4500.00 for engine work for a seven year old vehicle. This cost was a hardship for me because I'm still making a car payment. I also had to replace the battery every 1.5 years. The battery warning light never came on, leaving me stuck at an intersection until the tow truck arrived. It cut off because of the start/ stop feature and that would not start again. No warning. And after about 15 minutes my hazard lights went dead. This is an ongoing issue.

NHTSA complaint #11733634 — an unverified report by a vehicle owner.

POWER TRAIN

Power training went out I-70 in warren county mo where all the construction is. It put my 4 autistic kids in danger. No insurance looked at the vehicle. However a mechanic did look and diagnosed it which look over a week for. Kaizen auto in wentzville mo diagnosed it

NHTSA complaint #11728952 — an unverified report by a vehicle owner.

POWER TRAIN

The component that has been deemed in need of replacement is the UA80 8-speed transmission. It is available for inspection as of today's date, April 1, 2026. My and my family's safety has been put at risk of the transmission failing, especially at highway speeds. The problem was reproduced and diagnosed at both a local repair garage in Westwood, MA and the Nucar Toyota dealership in Norwood, MA. Both facilities inspected the transmission, heard a high-pitched whining noise, and determined it was irreparable and needs to be replaced. This high-pitched whining noise is a known and well-documented problem with these transmissions and needs to be included in a widespread manufacturer's recall.

NHTSA complaint #11728533 — an unverified report by a vehicle owner.

POWER TRAIN

Purchased a brand new 2017 Toyota Highlander XLE 9 years ago. I followed all recommended maintenance and service schedules from the manufacturer. There has always been a faint whine noise present during acceleration. In December of 2023 and about 112,000 miles the transmission began to slip in gears 3 and 4. I brought the vehicle into Balise Toyota in West Springfield, MA for diagnostic services. It was determined that my automatic transmission was failing and needed replacement. Luckily I had purchased an extended warranty through All State and the repairs were covered under warranty. The cost of this repair was upwards of $9,000, so at the time I felt extremely fortunate. That was 2 years ago but my luck would only last so much. Since the remanufacturered transmission was installed by Toyota there has always been a faint whine noise during acceleration. I summed it up to a bad serpentine belt, pulley or alternator because how could it be the new transmission that had been installed? There is only 37,000 driven miles on it and you would expect it to last much longer. Well expectations are just that, expectations. The reality is I am now back to square one because my transmission is beginning to fail yet again. I experienced the transmission slip between 3rd and 4th gears twice on my way home from work yesterday. I set up an appointment at Balise Toyota in West Springfield, MA for tomorrow 03-29-26. My question is how can an 8 1/2 year old vehicle with 150,000 miles on it be in need of a third transmission? The answer is because of defective manufacturing and engineering. There are several class action lawsuits that have been filed in as many months due to the UA80 transmission found in Toyota Highlanders 2017 - present. There are documented claims that Toyota knowingly installed defective UA80 transmissions into these vehicles.

NHTSA complaint #11727784 — an unverified report by a vehicle owner.

POWER TRAIN

March 5th purchased a battery from Autozone Z net Fit Match that caused cascading electrical and life -safety risk while traveling from hewitt, TX to Washington DC for our families spring break trip including 4 minor children. Component: 12-Volt Battery / Electrical System / Power Steering / Service Brakes Summary: Vehicle suffered catastrophic failure of Power Steering and Braking systems while in motion due to the installation of an incompatible lead-acid battery recommended by AutoZone’s 'Z-Net' catalog. Despite Toyota Technical Service Bulletin T-TT-0523-19 (Jan 2019) stating this VIN requires an Enhanced Flooded Battery (EFB/AGM) for its Stop-Start system, the retailer’s database continues to misidentify standard batteries as compatible. This mismatch causes a voltage drop that disables critical safety modules ('Limp Mode'). I have video evidence of the catalog error. This is a systemic misrepresentation affecting 2017+ Toyota Highlander safety compliance.

NHTSA complaint #11726889 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission failed in May 2025, around 95,000 miles. Had to have entire transmission replaced. Shop said metal filings were found in the fluids, leading to the breakdown and need for full replacement. No other warning lights or lamps indicated a problem. A high pitched whining noise was the indicator, which then led to several visits to the shop, monitored the issue, changed fluids, but the transmission eventually failed. Transmission failed in May of 2025, it took 3 months for a new transmission to be built and shipped to the midwest for install in Aug 2025.

NHTSA complaint #11719603 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission yes it’s available for inspection rite now on vacation on a very steep hill the transmission quit pulling at the top of the hill in the middle of a very narrow street and we had to ease backwards down to a place on the hill to turn around and get to level ground all this happened with no previous warning

NHTSA complaint #11711914 — an unverified report by a vehicle owner.

POWER TRAIN

Purchased my 2017 Highlander in June of 2017. At 4912 miles noticed the transmission was slipping. Contacted the dealership and was told from an employee that in his 20 plus years he had never had a transmission do that. Took it to the dealership and it was the transmission. It was replaced under warranty. In January of 2026 took it to the dealership after noticing a weird whinnying sound when running. After running a diagnostic test I was informed that my transmission needed replaced again. It only has 72,426 miles. Was told that the transmission was on back order and when asked if safe to drive, told yes.

NHTSA complaint #11711173 — an unverified report by a vehicle owner.

POWER TRAIN

I had problems in gear shift the car when start moving it’s go very slow it’s need about 1 minute to change the shift. The Toyota dealership recommended me to change the transmission with the cost $11,000

NHTSA complaint #11709998 — an unverified report by a vehicle owner.

POWER TRAIN

-- What component or system failed or malfunctioned, and is it available for inspection upon request? This report is regarding a premature transmission failure in our 2017 Toyota Highlander equipped with the UA80F 8-speed automatic transmission. Our highlander is currently stuck at High Tech Automotive in Wenatchee, WA 150+ miles from home after experiencing a transmission failure on the highway. -- How was your safety or the safety of others put at risk? During the transmission failure while driving on the highway the Check Engine Light came on as well as ABS light and vehicle went into a limp mode. The transmission failure and subsequent limp mode rapidly decreased our speed while traveling on the highway and forced us to limp the vehicle at low speeds across traffic putting ourselves and others traveling on the highway at risk. This vehicle has been well maintained and serviced in accordance with Toyota’s recommended maintenance schedule. Despite this, the transmission failed unexpectedly during a recent family road trip to Wenatchee, WA, leaving us stranded far from home. -- Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the vehicle was towed to High Tech Automotive in Wenatchee WA (where it is currently stranded). The diagnostics report there confirmed proper transmission fluid level and a failed transmission with burnt transmission fluid. -- Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. A request for assistance was sent to Toyota today. -- Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, or messages. We've had the vehicle maintained and there was a whirring sound which we had inspected at Dougs Auto Tune and Repair thinking it could be the timing chain or alternator but there was no indication of transmission issues.

NHTSA complaint #11708965 — an unverified report by a vehicle owner.

POWER TRAIN

I own a 2017 Toyota Highlander with 6 cylinders (engine model 2GR-FKS). It has 107,000 miles. I brought it to my dealer for inspection and service, and noted that it was making a whirring/whining sound upon acceleration. There were no warning messages on the dashboard to alert me of any issues. The dealer reported back to me that the transmission was failing and quoted $11k to fix it. Upon researching this issue, I learned that this is a known problem with 2017 model Highlanders.

NHTSA complaint #11708451 — an unverified report by a vehicle owner.

POWER TRAIN

Vehicle shurtter cause toque converter issue with all Toyota Highlander

NHTSA complaint #11704469 — an unverified report by a vehicle owner.

POWER TRAIN

Was on drive from work in 2017 toyota highlander XLE. Noticed low whining sound coming from transmission. Made appointment with toyota dealership. They identified transmission whine as requiring full replacement and projected to fail soon. Vehicle mileage was at 116k miles. There are no ua80 trans available in US and none coming in. Was told my VIN didn't qualify for CRP CJZ and TSB bulletin. The UA80 trans has known failure of this type. Replacement cost is 10K, use is dangerous, and failure is unacceptable.

NHTSA complaint #11704376 — an unverified report by a vehicle owner.

POWER TRAIN

After less than a year of usage on a Highlander with 70k miles, the transmission began malfunctioning. The reverse function would work sporadically. The gears would shift only when using the power stick function and manually switching gears. The transmission would go into overdrive and once after an oil change the car came to an abrupt stop after traveling 25 mph hour.

NHTSA complaint #11699270 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission when the car first starts up is slipping. No dipstick for checking Transmission fluid.

NHTSA complaint #11694462 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission is experiencing harsh and sometimes delayed shifting and sometimes reduction of power. This can result in unpredictability when going from a stop and then crossing traffic. If the transmission fails while I am making an unprotected left turn it pups leave me vulnerable to side impact from on coming traffic. The dealer was able to reproduce the issue when I took it in and quoted me $11k for repair. Toyota is an aware of issues with this specific transmission (UA80) and issued a Service Bulletin for it. My transmission fell within the serial number range for replacement but didn’t pass the third gate for coverage related to a speed sensor issue. That said, there is massive back order on this transmission highlighting a much broader problem with the part. To answer the final question, I never saw a warning light.

NHTSA complaint #11693416 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission failure causes vehicle to not accelerate in low gears. Toyota has a CSP for this issue on the same model year but this "Vin" Is not a part of it. This is a major safety issue.

NHTSA complaint #11691223 — an unverified report by a vehicle owner.

POWER TRAIN

2017 Toyota Highlander XLE Why hasn’t Toyota issued a recall?! My transmission failed at 2AM on the Florida turnpike 140 miles from home, after a physically and emotionally exhausting day moving my daughter to college. I slept in my car 7 hours, scared, waiting to get towed. The closest shop that was open early on a Saturday was an hour away in the other direction and when I got there, they told me they wouldn’t be able to look at it until Monday. Pointless to pay 2 nights at a hotel, so I got an Uber to get a rental to get home. It wasn’t bad enough when I found out the cost to replace the transmission on a car with 96k miles (my Camry had 300k when I sold it), but even if I agreed to pay, the transmission is backordered, and it could be months. Months! I had to pay the diagnostic fee - completely understandable - and I needed it moved to avoid a $75 per day storage fee. AAA would tow it 100 miles, then $7.00 per mile. When I asked to speak with someone because I had the upgraded membership that provided 200 miles, I was told they wouldn’t cover any part of the tow because it was already at an auto shop. The least expensive option was to get a transport company ($300) to pickup and deliver the car to the local Toyota dealership. They’re anticipating at least 3 months, but they’ll pay for a rental if I agree to have them do the repair. Has Toyota fixed the issue, or will the new transmission likely to have the same problem?

NHTSA complaint #11685842 — an unverified report by a vehicle owner.

POWER TRAIN

TRANSMISSION ON THIS VEHICLE FAILED AND CAUSES SUDDEN DECELERATION CAUSING A SAFETY ISSUE. SUDDEN DECELERATION. YES, TOYOTA OF VERO BEACH HAS CONFIRMED FAILURE OF THE TRANSMISSION. NO, WARNING JUST FAILED THEN GOT ALL THE WARNINGS AND LIGHTS IMMEDIATELY THEREAFTER.

NHTSA complaint #11685919 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission whining, harsh shifting, delayed acceleration

NHTSA complaint #11682549 — an unverified report by a vehicle owner.

POWER TRAIN

Car suddenly began to slip out of gear and have difficulty shifting smoothly. After having car examined by 2 repair shops it was determined the UA80 Transmission needed replaced. Repair shop advised car was not safe to drive with this condition. Warning lights for Check Engine and Check AWD system and traction control came on at the same time as the slipping and rough shifting.

NHTSA complaint #11669058 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission on my Highlander is making a whining noise. I took it to Blackstone Toyota Service for inspection, in Fresno, CA, after my own mechanic inspected it and told me that it was a transmission problem. Toyota told me that the transmission is going out and the car can quit on me at any time and is no longer safe to drive. But since it is out of warranty now they will not do anything to help me with this problem. There has been no warning lamp, message or other symptoms yet. After my service in Nov. 2023 i noticed a slight whine when i accelerated. I had a friend mechanic look at it and he said it could be just because the tires had been rotated. A couple of months ago the whine started on deceleration. I took it to Johnson Auto in Clovis, CA and they were the first ones to tell me it was in fact a transmission problem. I then called Toyota call center and was told that the vehicle needed to be inspected by one of their dealers, and then they could help me. I explained that I didn’t want to go spend more money on the inspection if Toyota would not do anything to help me, I already knew it had transmission problems. I took it to Blackstone Toyota Service Center and they confirmed that the transmission is going out, at only 7800 miles. I called the Toyota call center and was told that since it is out of warranty they will do nothing to help me with this problem. I told them the prior agent I had spoken to said that Toyota would help me. I was told they will do nothing else to help and there was no one else I could talk to about the transmission problems. I was told that they didn’t know of any problems with the 2017 Toyota Highlander and that there were no recalls. I told them that there were lots of complaints about the Toyota Highlander online and I was surprised that they didn’t seem to know anything about the Highlanders having transmission problems. Many people in my same circumstances with expensive repairs way too soon on their Highlanders.

NHTSA complaint #11662910 — an unverified report by a vehicle owner.

POWER TRAIN

My 2017 Highlander XLE AWD had complete transmission failure at 106,000 miles. Toyota has an extended coverage warranty for this but according to them my VIN number was not included even though it failed for the same reason as the recalled transmissions. Loud whining started around 100,000 miles on acceleration around 30mph and continued to get louder. From a dead stop it is very slow to accelerate and misses 3rd gear and jerks. There is a TSB out on this and the extended customer satisfaction extended warranty ZJC but they refuse to cover. I was also told by Toyota corporate that even if my VIN was affected they would not cover due to all maintenance not being done at a toyota dealership. I am the 4th owner and should not be penalized for this. My case number with Toyota is Toyota Brand Engagement Center Case 250416002071

NHTSA complaint #11655847 — an unverified report by a vehicle owner.

POWER TRAIN

Known issue with the transmission assembly that results in a whining noise and eventually hard shifting and transmission failure. Known issue acknowledged by Toyota across this model and date, but they seemingly are only addressing some vehicles - and not others - with said known issue.

NHTSA complaint #11652259 — an unverified report by a vehicle owner.