Owners have filed 18 complaints
about the 2013 Toyota Prius Plug-In Hybrid with NHTSA between 2016 and 2024.
The largest single group is the brakes.
Across this model's run it ranks 2 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 39
Against the median year of the Toyota Prius Plug-In Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 100
33.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 77
45% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2013 compares with every other Toyota Prius Plug-In Hybrid
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2013 Toyota Prius Plug-In Hybrid
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
950.0%
3 crashes, 0 fires · median 133,000 mi
Electrical System
316.7%
1 crashes, 0 fires · median 25,000 mi
Other & Unspecified
15.6%
Stability & Traction Control
15.6%
Median failure at 140,000 miles
Wheels
15.6%
Acceleration & Cruise Control
15.6%
1 crashes, 0 fires · median 25,000 mi
Suspension
15.6%
Transmission & Drivetrain
15.6%
1 crashes, 0 fires · median 25,000 mi
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
19.1%
25,000 – 49,999 miles
545.5%
75,000 – 99,999 miles
19.1%
100,000 – 149,999 miles
327.3%
150,000+ miles
19.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2016peak 4Jun 2024
NHTSA investigations into the 2013 Toyota Prius Plug-In Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP19004Opened 30 Sep 2019Closed 21 Jan 2021SERVICE BRAKES, HYDRAULIC:POWER ASSIST
Brake Actuator Valve Wear
On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s requ...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 186,000 milesLOS Gatos, CACrash
SERVICE BRAKES
I WAS INVOLVED IN AN ACCIDENT WITH MY 2013 TOYOTA PRIUS DRIVING ON THE HIGHWAY WITH THE FLOW OF TRAFFIC. THE CAR IN FRONT OF ME SUDDENLY CAME TO A STOP AND I IMMEDIATELY SLAMMED ON MY BRAKES. THERE WAS AMPLE DISTANCE TO STOP SAFELY BUT I ENDED UP REAR ENDING THE CAR AHEAD OF ME WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKE PEDAL FELT SPONGY AND THE BRAKES DID NOT APPLY. THE CAR WOULD TYPICALLY JERK IF THE ANTI LOCK BRAKES WERE WORKING BUT THIS DID NOT OCCUR. THE FRONT STEERING WHEEL AND KNEE AIRBAGS DEPLOYED. THE SEAT BELT DID NOT TIGHTEN UP EITHER. THE FRONT END OF THE CAR WAS BADLY DAMAGED AND THE INSURANCE ADJUSTER CONSIDERED THE CAR TOTALED.
NHTSA complaint #11339629 — an unverified report by a vehicle owner.
at 47,000 milesFloyd, VACrash
SERVICE BRAKES
I WAS TRAVELING ABOUT 30 MPH IN TOWN WITH PLENTY OF STOPPING ROOM IN FRONT OF ME. THE CAR IN FRONT STEPPED ON THE BRAKES AND SO I STEPPED ON MINE. MY BRAKES WERE TOTALLY UNRESPONSIVE. I PUSHED THE BRAKE PEDAL TO THE FLOOR AND NOTHING HAPPENED. I DID IT AGAIN AND NOTHING HAPPENED. I REAR ENDED THE CAR IN FRONT OF ME. AFTER THE ACCIDENT THE BRAKES WORKED FINE. I HAD IT TOWED TO TOYOTA. THEY CHECKED IT OVER AND TOLD ME THERE WAS NOTHING WRONG. THEY ARE FOLLOWING UP ON THE INCIDENT, BUT I WANTED YOU TO KNOW THAT IT HAPPENED.
NHTSA complaint #11014696 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Chandler, AZ
SERVICE BRAKES
Brakes stopped functioning fully when i was driving and car started throwing ABS and Brake warning signs. I could not brake my car properly and had to stop the car and get it towed. The dealer said its a brake actuator failure. The error code is C1391.Its costing me around 2000 to get it fixed
NHTSA complaint #11595500 — an unverified report by a vehicle owner.
ST Augustine, FL
SERVICE BRAKES
On 5/23/24, the ABS, Traction, and Brakes lights came on the dash and the brakes were not responding. My car was picked up from the Toyota dealer on 5/22/24 afternoon. It passed their multipoint inspection after they replaced all 4 brake pads on 5/21/24. Code C1391 internal leak. The brake actuator and brake pump needed to be replaced. I was quoted $2700 for repairs after I already paid over $570 to replace brake pads.
NHTSA complaint #11591084 — an unverified report by a vehicle owner.
ST Augustine, FL
UNKNOWN OR OTHER
Parts failed: accumulator/brake actuator and brake pump [XXX]: I dropped off my car at the Coggin Toyota dealer in Jacksonville, FL to replace all (4) brake pads [XXX]: I picked up my car during lunch and their multipoint inspection passed with no issues [XXX]: Maintenance lights came on the dash during lunch, brakes were not responsive, and my car was beeping non-stop. I dropped off my car to Coggin Toyota to check the issue. They estimated $2722.81 before tax to replace brake actuator and brake pump because there is an internal leak in the brake actuator. [XXX]: The Toyota advisor stated that my car did not qualify for their extended warranty to replace the parts. He also stated that if I pay for the repairs, they will only cover the parts for up to 12k miles or 1 year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11590662 — an unverified report by a vehicle owner.
ST Augustine, FL
SERVICE BRAKES
Parts failed: accumulator/brake actuator and brake pump [XXX]: I dropped off my car at the Coggin Toyota dealer in Jacksonville, FL to replace all (4) brake pads [XXX]: I picked up my car during lunch and their multipoint inspection passed with no issues [XXX]: Maintenance lights came on the dash during lunch, brakes were not responsive, and my car was beeping non-stop. I dropped off my car to Coggin Toyota to check the issue. They estimated $2722.81 before tax to replace brake actuator and brake pump because there is an internal leak in the brake actuator. [XXX]: The Toyota advisor stated that my car did not qualify for their extended warranty to replace the parts. He also stated that if I pay for the repairs, they will only cover the parts for up to 12k miles or 1 year. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11590662 — an unverified report by a vehicle owner.
North Falmouth, MA
WHEELS
The rear axle broke and the drivers side wheel sat sideways making the car undriveable. The car has been serviced by the dealer regularly in fact the rear wheel bearings were replaced recently.
NHTSA complaint #11565886 — an unverified report by a vehicle owner.
North Falmouth, MA
SUSPENSION
The rear axle broke and the drivers side wheel sat sideways making the car undriveable. The car has been serviced by the dealer regularly in fact the rear wheel bearings were replaced recently.
NHTSA complaint #11565886 — an unverified report by a vehicle owner.
at 140,000 milesAnaheim, CA
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Toyota Prius Plug-In-Hybrid. The contact stated that upon coming to a complete stop, the ABS warning light illuminated on the instrument panel. After the failure, the contact became aware that the brake pedal needed an excessive amount of force to be depressed while bringing the vehicle to a complete stop. The brake and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
NHTSA complaint #11560372 — an unverified report by a vehicle owner.
at 140,000 milesAnaheim, CA
TRACTION CONTROL SYSTEM
The contact owns a 2013 Toyota Prius Plug-In-Hybrid. The contact stated that upon coming to a complete stop, the ABS warning light illuminated on the instrument panel. After the failure, the contact became aware that the brake pedal needed an excessive amount of force to be depressed while bringing the vehicle to a complete stop. The brake and traction control warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.
NHTSA complaint #11560372 — an unverified report by a vehicle owner.
Reno, NV
SERVICE BRAKES
On [XXX], while driving on a highway with two young children, the dashboard lit up with multiple lights and error warnings. This appeared without warning and with no incident, and the warnings included the main hybrid screen reading “Check PCS System”, triangular Master Warning Light, Brake System Warning Light, Brake Warning Buzzer, ABS Warning Light, and Slip Indicator. We immediately pulled over to the side of the highway to check for any major damage or leaks, but found nothing unusual. We booked a diagnostic with a Toyota service center, where we were informed that brake system error code C1391 was discovered and the service recommendation was to replace the failed (leaking) brake booster and booster pump assembly. The service representative informed us that this exact system failure was previously covered by a Toyota Customer Support Program due to a known faulty part, but the primary coverage date ended in August 2021 and we just barely surpassed the 10-year secondary coverage date of February 2023. We were urged to repair it right away and were told that the vehicle is unsafe to drive in the current condition, as the Antilock Braking System could fail at any time. We have noticed that it takes more pressure to brake the vehicle than prior to the issue, which may have been began deteriorating prior to the issue but was difficult to identify due to the slow progression. We brought the vehicle home with hopes of resolving the matter with Toyota customer engagement. They confirmed that this issue affected almost 1 million vehicles, but because it was a customer support program and not a recall, they could not help us since we were past the 10-year mark (yet well under the 150,000 mile limit to the program). The vehicle still has all the lights described above, and as such is concerning to drive. A second vehicle is critical for our family, so to be suddenly told that our vehicle is unsafe to drive but the defect wasn’t a full recall is concerning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
NHTSA complaint #11530569 — an unverified report by a vehicle owner.
at 186,000 milesLOS Gatos, CACrash
SERVICE BRAKES
I WAS INVOLVED IN AN ACCIDENT WITH MY 2013 TOYOTA PRIUS DRIVING ON THE HIGHWAY WITH THE FLOW OF TRAFFIC. THE CAR IN FRONT OF ME SUDDENLY CAME TO A STOP AND I IMMEDIATELY SLAMMED ON MY BRAKES. THERE WAS AMPLE DISTANCE TO STOP SAFELY BUT I ENDED UP REAR ENDING THE CAR AHEAD OF ME WITHOUT ANY NOTICEABLE SLOWDOWN. THE BRAKE PEDAL FELT SPONGY AND THE BRAKES DID NOT APPLY. THE CAR WOULD TYPICALLY JERK IF THE ANTI LOCK BRAKES WERE WORKING BUT THIS DID NOT OCCUR. THE FRONT STEERING WHEEL AND KNEE AIRBAGS DEPLOYED. THE SEAT BELT DID NOT TIGHTEN UP EITHER. THE FRONT END OF THE CAR WAS BADLY DAMAGED AND THE INSURANCE ADJUSTER CONSIDERED THE CAR TOTALED.
NHTSA complaint #11339629 — an unverified report by a vehicle owner.
at 800 milesRosemead, CA
ELECTRICAL SYSTEM
GOT A 2014 PLUG IN.. I SMELL SOME ELCTRICAL BURN UNDER THE HOOD... IT FEEL LIKE COME FROM THE INVTER I SEE A 2ND RECALLED ON THE 2018 BUT I NEVER GOT A RECALLED LETTER.
NHTSA complaint #11323099 — an unverified report by a vehicle owner.
at 133,000 milesLancaster, PA
SERVICE BRAKES
THE ABS AND STABILITY CONTROL LIGHT CAME ON. BRAKING SYSTEM FEELS INCONSISTENT. WHEN THE LIGHTS CAME ON, THERE IS NO WARNING SO YOU MIGHT GET AN ACCIDENT WITHOUT BEING PREPARED. THIS IS A REOCCURING SAFETY ISSUE AND FROM MY 10 MINUTE RESEARCH, IT IS A WIDESPREAD PROBLEM.
NHTSA complaint #11164922 — an unverified report by a vehicle owner.
at 88,900 milesPhelan, CA
ELECTRICAL SYSTEM
BATTERY HOLD DOWN BRACKETS FOR MAIN TRACTION BATTERY (21 KW) BROKE ALLOWING AN UNSAFE CONDITION FOR SEVERAL MONTHS WHILE THE DEALER TRIED TO FIGURE OUT THE NOISE WE REPORTED. THIS HAS HAPPENED TWICE NOW IN 88900 MILES. DEALER AND TOYOTA STATES THAT THIS OCCURRED BECAUSE OF A DIRT ROAD I DRIVE ON REGULARLY. THE "UNBREAKABLE" HOLD DOWN BRACKETS AS DESCRIBED BY THEIR ENGINEER, BROKE TWICE NOW.
NHTSA complaint #11079435 — an unverified report by a vehicle owner.
at 47,000 milesFloyd, VACrash
SERVICE BRAKES
I WAS TRAVELING ABOUT 30 MPH IN TOWN WITH PLENTY OF STOPPING ROOM IN FRONT OF ME. THE CAR IN FRONT STEPPED ON THE BRAKES AND SO I STEPPED ON MINE. MY BRAKES WERE TOTALLY UNRESPONSIVE. I PUSHED THE BRAKE PEDAL TO THE FLOOR AND NOTHING HAPPENED. I DID IT AGAIN AND NOTHING HAPPENED. I REAR ENDED THE CAR IN FRONT OF ME. AFTER THE ACCIDENT THE BRAKES WORKED FINE. I HAD IT TOWED TO TOYOTA. THEY CHECKED IT OVER AND TOLD ME THERE WAS NOTHING WRONG. THEY ARE FOLLOWING UP ON THE INCIDENT, BUT I WANTED YOU TO KNOW THAT IT HAPPENED.
NHTSA complaint #11014696 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
POWER TRAIN
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.
at 25,000 milesSAN Jose, CACrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS PRIUS PLUG-IN HYBRID. WHILE THE VEHICLE WAS PARKED, IT MOVED FORWARD AND PUSHED INTO ANOTHER VEHICLE AND A CHAIN LINKED FENCE. THE VEHICLE WAS PLACED IN NEUTRAL; HOWEVER, THE VEHICLE REVERSED AND PUSHED INTO ANOTHER SECTION OF THE FENCE. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE START/STOP BUTTON WAS BEING DEPRESSED AT THE TIME AND FAILED TO OPERATE NORMALLY. THE VEHICLE WAS DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 26,922. UPDATED 11/09/16*LJ
NHTSA complaint #10904698 — an unverified report by a vehicle owner.