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FaultScore report

2020 Toyota Prius Prime problems

Owners have filed 23 complaints about the 2020 Toyota Prius Prime with NHTSA between 2020 and 2025. The largest single group is the windows, mirrors & wipers. Across this model's run it ranks 2 of 7 worst.

Read the complaints What breaks Worst years for the Toyota Prius Prime All 2020 cars
D

FaultScore 76/100

Higher is worse. Measured against the other years of the Toyota Prius Prime.

How this is worked out

The numbers

23

Complaints

9

Crashes reported

0

Fires reported

0

Injuries reported

9,250 mi

Median mileage at failure

Half of reported failures happened before this

89%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 51 vs 50 Severity 100 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 51
Against the median year of the Toyota Prius Prime. 50 means typical for this model; 100 means roughly double.
Severity — 100
39.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
89% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2020 compares with every other Toyota Prius Prime

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2020 Toyota Prius Prime

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Windows, Mirrors & Wipers 6 26.1%

1 crashes, 0 fires · median 900 mi

Acceleration & Cruise Control 3 13.0%

3 crashes, 0 fires · median 14,000 mi

Electrical System 3 13.0%

1 crashes, 0 fires · median 15,200 mi

Transmission & Drivetrain 3 13.0%

1 crashes, 0 fires · median 6,250 mi

Tires 2 8.7%

Median failure at 3,400 miles

Brakes 2 8.7%

1 crashes, 0 fires · median 34,500 mi

Driver Assist & Collision Avoidance 1 4.3%

1 crashes, 0 fires · median 2,000 mi

Lights 1 4.3%

Median failure at 15,200 miles

Body & Structure 1 4.3%

Median failure at 15,200 miles

Airbags 1 4.3%

1 crashes, 0 fires · median 14,000 mi

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 2 11.1%
1,000 – 9,999 miles 7 38.9%
10,000 – 24,999 miles 7 38.9%
50,000 – 74,999 miles 2 11.1%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Feb 2020 peak 5 Sep 2025

NHTSA investigations into the 2020 Toyota Prius Prime

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

DP22005 Opened 27 Jan 2023 Closed 7 Aug 2023 ELECTRICAL SYSTEM:PROPULSION SYSTEM

Pedestrian alert sounds

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...

Recalls on the 2020 Toyota Prius Prime

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2019360 274 units in Canada

Brakes

Issue: On certain vehicles, a defect could cause the brake booster pump to fail. This could result in a loss of braking assist. If the failure occurs, the driver will be provided with both visual and audible warnings. It would also cause the Vehicle Stability Control system to turn off. Safety Risk: A loss of braking assist could cause extended stopping distances and increase the risk of a crash. A loss of Vehicle Stability Control would cause the vehicle to not meet the requirements of Canadian regulations, and could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to inspect, and if necessary, replace the brake booster pump.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 54,300 miles Collingswood, NJ Crash

VEHICLE SPEED CONTROL

The contact owns a 2020 Toyota Prius Prime. The contact stated that while pulling into a parking lot, traveling down the aisle, and driving around the end cap to the second aisle, pulling into the parking spot at 5 MPH, the vehicle suddenly accelerated. The wheels squealed. The vehicle traveled through the spot and sideswiped another vehicle, and stopped. There were no reported injuries or fire. A police report was filed. The vehicle was serviced a week prior. The local dealer was contacted, who referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,300.

NHTSA complaint #11690279 — an unverified report by a vehicle owner.

at 14,000 miles Cupertino, CA Crash

AIR BAGS

The contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. The failure mileage was 14,000. The contact stated that the car traveled approximately 29 feet when it accelerated forward. The car's front end was totaled.

NHTSA complaint #11496798 — an unverified report by a vehicle owner.

at 14,000 miles Cupertino, CA Crash

VEHICLE SPEED CONTROL

The contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. The failure mileage was 14,000. The contact stated that the car traveled approximately 29 feet when it accelerated forward. The car's front end was totaled.

NHTSA complaint #11496798 — an unverified report by a vehicle owner.

at 6,000 miles Carmichael, CA Crash

POWER TRAIN

The contact owns a 2020 Toyota Prius Prime. The contact stated that while coasting her vehicle into a parking spot at 2 MPH, the vehicle independently accelerated forward with her foot lightly on the accelerator pedal. The vehicle jumped the curb and crashed into two vehicles. The contact was uncertain if any warning lights illuminated on the instrument panel during the failure. The air bag did not deploy upon impact. Police were called to the scene; however, since no injuries or property damage were reported, they informed that contact that they would not be needed. The contact had the vehicle towed to an independent mechanic where it remained in their possession. A dealer was notified and offered no assistance. The manufacturer was also notified and informed her that she would receive a callback. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.

NHTSA complaint #11449750 — an unverified report by a vehicle owner.

at 6,000 miles Carmichael, CA Crash

ELECTRICAL SYSTEM

The contact owns a 2020 Toyota Prius Prime. The contact stated that while coasting her vehicle into a parking spot at 2 MPH, the vehicle independently accelerated forward with her foot lightly on the accelerator pedal. The vehicle jumped the curb and crashed into two vehicles. The contact was uncertain if any warning lights illuminated on the instrument panel during the failure. The air bag did not deploy upon impact. Police were called to the scene; however, since no injuries or property damage were reported, they informed that contact that they would not be needed. The contact had the vehicle towed to an independent mechanic where it remained in their possession. A dealer was notified and offered no assistance. The manufacturer was also notified and informed her that she would receive a callback. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.

NHTSA complaint #11449750 — an unverified report by a vehicle owner.

at 2,000 miles Davis, CA Crash

VEHICLE SPEED CONTROL

I WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING.

NHTSA complaint #11376393 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 54,300 miles Collingswood, NJ Crash

VEHICLE SPEED CONTROL

The contact owns a 2020 Toyota Prius Prime. The contact stated that while pulling into a parking lot, traveling down the aisle, and driving around the end cap to the second aisle, pulling into the parking spot at 5 MPH, the vehicle suddenly accelerated. The wheels squealed. The vehicle traveled through the spot and sideswiped another vehicle, and stopped. There were no reported injuries or fire. A police report was filed. The vehicle was serviced a week prior. The local dealer was contacted, who referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 54,300.

NHTSA complaint #11690279 — an unverified report by a vehicle owner.

at 67,000 miles Kerhonkson, NY

SERVICE BRAKES, HYDRAULIC

The contact owns a 2020 Toyota Prius Prime. The contact stated while driving at approximately 40 MPH, the brake pedal was depressed while making a left turn onto another road, but the vehicle failed to slow down. The contact stated that the brake pedal was vibrating, and the vehicle felt like it was skidding on ice. The contact stated the vehicle maintained the position in lane but was not slowing down as intended. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.

NHTSA complaint #11645501 — an unverified report by a vehicle owner.

Kerhonkson, NY

TIRES

I purchased Goodyear Assurance MaxLife 195/65 R 15 from Sam's Club in Kingston on August 2023. On [XXX] my tire blew out on the inner sidewall of my tire. When I spoke with an employee from the automotive department in Sam's Club about my tire, the person said " Let me guess, was it an Assurance MaxLife?" I said "yes, how did you know?" The employee said " this is like the 19th one with the same problem. I'm shocked their not a recall on them." So I paid for a new tire and the next day decide to check to if their was any recalls on the tires. I didn't find any. So I decided to make this report for others. Hope this help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11579669 — an unverified report by a vehicle owner.

Foster City, CA

VISIBILITY/WIPER

The car had about 8000 miles on it. It was parked in Garage the night before. In the morning the outside temperature was 39F. During my 30 minutes driving, the front defrost was turned on. Afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, I noticed a spiderweb like crack under the camera section on the front windshield. The crack was about 11 inch long. It looks like the glass could not handle the temperature change.

NHTSA complaint #11564758 — an unverified report by a vehicle owner.

Ypsilanti, MI

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking it to the Toyota dealership it was found that glass did in fact detach on its own and needed to replace the entire mirror mechanism. This is obviously a safety concern for the driver due to a required mirror missing and also a safety hazard that could impact another motorist by this glass flying and hitting another car.

NHTSA complaint #11538127 — an unverified report by a vehicle owner.

Ypsilanti, MI

VISIBILITY/WIPER

The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking it to the Toyota dealership it was found that glass did in fact detach on its own and needed to replace the entire mirror mechanism. This is obviously a safety concern for the driver due to a required mirror missing and also a safety hazard that could impact another motorist by this glass flying and hitting another car.

NHTSA complaint #11538127 — an unverified report by a vehicle owner.

at 14,000 miles Cupertino, CA Crash

AIR BAGS

The contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. The failure mileage was 14,000. The contact stated that the car traveled approximately 29 feet when it accelerated forward. The car's front end was totaled.

NHTSA complaint #11496798 — an unverified report by a vehicle owner.

at 14,000 miles Cupertino, CA Crash

VEHICLE SPEED CONTROL

The contact owns a 2020 Toyota Prius Prime. The contact stated that while driving slowly into a parking space the vehicle suddenly experience unintended acceleration and accelerated forward before crashing into a building. During the crash, the front end of the vehicle was severely damaged but the air bags did not deploy. No injuries were reported. The vehicle was towed from the scene. No police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified. The VIN was not available. The failure mileage was 14,000. The contact stated that the car traveled approximately 29 feet when it accelerated forward. The car's front end was totaled.

NHTSA complaint #11496798 — an unverified report by a vehicle owner.

Hayward, CA

POWER TRAIN

I was driving yesterday on Freeway in the 2nd lane ,all of a sudden car went from drive to neutral,I didn't touch transmission gear lever and I put gas And it says it is on neutral N,I was in dangerous situation, the other cars were flying by,I put on hazard lights Slowly changed lanes because it was not on D drive mode,pulled it over to Shoulder applied brakes and shift to D Then proceeded back to freeway, I was very scare in this whole ordeal

NHTSA complaint #11479277 — an unverified report by a vehicle owner.

at 6,000 miles Carmichael, CA Crash

POWER TRAIN

The contact owns a 2020 Toyota Prius Prime. The contact stated that while coasting her vehicle into a parking spot at 2 MPH, the vehicle independently accelerated forward with her foot lightly on the accelerator pedal. The vehicle jumped the curb and crashed into two vehicles. The contact was uncertain if any warning lights illuminated on the instrument panel during the failure. The air bag did not deploy upon impact. Police were called to the scene; however, since no injuries or property damage were reported, they informed that contact that they would not be needed. The contact had the vehicle towed to an independent mechanic where it remained in their possession. A dealer was notified and offered no assistance. The manufacturer was also notified and informed her that she would receive a callback. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.

NHTSA complaint #11449750 — an unverified report by a vehicle owner.

at 6,000 miles Carmichael, CA Crash

ELECTRICAL SYSTEM

The contact owns a 2020 Toyota Prius Prime. The contact stated that while coasting her vehicle into a parking spot at 2 MPH, the vehicle independently accelerated forward with her foot lightly on the accelerator pedal. The vehicle jumped the curb and crashed into two vehicles. The contact was uncertain if any warning lights illuminated on the instrument panel during the failure. The air bag did not deploy upon impact. Police were called to the scene; however, since no injuries or property damage were reported, they informed that contact that they would not be needed. The contact had the vehicle towed to an independent mechanic where it remained in their possession. A dealer was notified and offered no assistance. The manufacturer was also notified and informed her that she would receive a callback. The vehicle had yet to be repaired. The failure mileage was approximately 6,000.

NHTSA complaint #11449750 — an unverified report by a vehicle owner.

at 15,200 miles Redwood City, CA

EXTERIOR LIGHTING

I WAS DRIVING TO WORK INTO THE GARAGE. THE ENTRANCE OF THE GARAGE HAS A MILD INCLINE WITH A NARROW ENTRANCE AND I NORMALLY WILL SLOW DOWN SO I CAN STEEL THE CAR SLOWLY. I WAS GOING AT ABOUT 10 TO 15 MILE SPEED AND FELT A STALL FIRST AND THEN THE CAR WENT INTO ACCELERATED MODE ON ITS OWN. I FELT THE CAR WAS SHIFT TO A DIFFERENT GEAR ON ITS OWN UP TO 80 TO 100 MILES. I AM LUCKY THERE IS A CEMENT POLE IN FRONT OF ME AND THE CAR WENT RIGHT INTO THE POLE SMASHING THE LEFT SIDE(DRIVER SIDE OF THE CAR ) I HAVE TO STEP ON THE BREAK TO STOP THE CAR. IT ALL HAPPENED VERY QUICKLY WITHIN FEW MINUTES. I WAS LUCKY THERE WAS NO ONE IN FRONT OF ME AND I WAS NOT HURT. I NEVER HAD ISSUE WITH TOYOTA CAR AND THIS WAS THE FIRST TIME. I ACTUALLY HAD CAR IN THE DAY BEFORE FOR 15,000 MILES MAINTENANCE

NHTSA complaint #11396870 — an unverified report by a vehicle owner.

at 15,200 miles Redwood City, CA

STRUCTURE:BODY

I WAS DRIVING TO WORK INTO THE GARAGE. THE ENTRANCE OF THE GARAGE HAS A MILD INCLINE WITH A NARROW ENTRANCE AND I NORMALLY WILL SLOW DOWN SO I CAN STEEL THE CAR SLOWLY. I WAS GOING AT ABOUT 10 TO 15 MILE SPEED AND FELT A STALL FIRST AND THEN THE CAR WENT INTO ACCELERATED MODE ON ITS OWN. I FELT THE CAR WAS SHIFT TO A DIFFERENT GEAR ON ITS OWN UP TO 80 TO 100 MILES. I AM LUCKY THERE IS A CEMENT POLE IN FRONT OF ME AND THE CAR WENT RIGHT INTO THE POLE SMASHING THE LEFT SIDE(DRIVER SIDE OF THE CAR ) I HAVE TO STEP ON THE BREAK TO STOP THE CAR. IT ALL HAPPENED VERY QUICKLY WITHIN FEW MINUTES. I WAS LUCKY THERE WAS NO ONE IN FRONT OF ME AND I WAS NOT HURT. I NEVER HAD ISSUE WITH TOYOTA CAR AND THIS WAS THE FIRST TIME. I ACTUALLY HAD CAR IN THE DAY BEFORE FOR 15,000 MILES MAINTENANCE

NHTSA complaint #11396870 — an unverified report by a vehicle owner.

at 15,200 miles Redwood City, CA

ELECTRICAL SYSTEM

I WAS DRIVING TO WORK INTO THE GARAGE. THE ENTRANCE OF THE GARAGE HAS A MILD INCLINE WITH A NARROW ENTRANCE AND I NORMALLY WILL SLOW DOWN SO I CAN STEEL THE CAR SLOWLY. I WAS GOING AT ABOUT 10 TO 15 MILE SPEED AND FELT A STALL FIRST AND THEN THE CAR WENT INTO ACCELERATED MODE ON ITS OWN. I FELT THE CAR WAS SHIFT TO A DIFFERENT GEAR ON ITS OWN UP TO 80 TO 100 MILES. I AM LUCKY THERE IS A CEMENT POLE IN FRONT OF ME AND THE CAR WENT RIGHT INTO THE POLE SMASHING THE LEFT SIDE(DRIVER SIDE OF THE CAR ) I HAVE TO STEP ON THE BREAK TO STOP THE CAR. IT ALL HAPPENED VERY QUICKLY WITHIN FEW MINUTES. I WAS LUCKY THERE WAS NO ONE IN FRONT OF ME AND I WAS NOT HURT. I NEVER HAD ISSUE WITH TOYOTA CAR AND THIS WAS THE FIRST TIME. I ACTUALLY HAD CAR IN THE DAY BEFORE FOR 15,000 MILES MAINTENANCE

NHTSA complaint #11396870 — an unverified report by a vehicle owner.

at 3,400 miles Hazlet Township, NJ

TIRES

THE OUTER SIDE OF MY R FRONT PASSENGER TIRE BLEW OUT IN TWO PLACES,(NOT NEAR THE TREAD AREA) WHILE DRIVING ON A GOOD HIGHWAY ROAD SURFACE APPROX 50 MPH. 3400 MILES TOTAL ON THE ODOMETER. NO BUMP WHEN I HEARD THE TIRE POP.

NHTSA complaint #11395976 — an unverified report by a vehicle owner.

at 18,930 miles Victor, NY

ELECTRICAL SYSTEM

THE DISPLAY ON THE MEDIA-CONTROL UNIT WOULD SOMETIMES GO BLANK, IN PART OR ENTIRELY. THE TOUCHSCREEN ISSUES INTERFERED WITH DRIVERS' ABILITY TO USE HEAT, AIR CONDITIONING, DEFROST AND DEFOGGING SYSTEMS. THIS HAS HAPPENED AT LEAST 30 TIMES DURING THE PAST YEAR. THE LAST INCIDENT OCCURRED ON 01/13/2021. THIS HAPPENS WHILE IN MOTION. IT ALSO HAPPENED ON MY 2017 PRIUS PRIME MANY TIMES. THIS PROBLEM HAS BEEN REPORTED TO TOYOTA BY MANY OWNERS. NO SOLUTION HAS BEEN FORTHCOMING. THIS IS THE SAME ISSUE THAT PROMPTED THE CURRENT TESLA RECALL. THE PRIUS CHAT ONLINE SITE MENTIONS THIS TYPE OF ISSUE MANT TIMES.

NHTSA complaint #11394408 — an unverified report by a vehicle owner.

at 2,000 miles Davis, CA Crash

VEHICLE SPEED CONTROL

I WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING.

NHTSA complaint #11376393 — an unverified report by a vehicle owner.

at 2,000 miles Davis, CA Crash

SERVICE BRAKES

I WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING.

NHTSA complaint #11376393 — an unverified report by a vehicle owner.

at 2,000 miles Davis, CA Crash

BACK OVER PREVENTION: WARNINGS

I WAS GOING TO PARK MY CAR IN PARKING LOT OF MY APARTMENT. I PUSHED THE BAKER, THE CAR DIDN'T DECREASE THE SPEED OR STOP, BUT ACCELERATED. IT WAS JUST OUT OF CONTROL AND CRASHED TO THE WALL. THE SENSOR SYSTEM DIDN'T DO ANY JOB, NOT EVEN A WARNING.

NHTSA complaint #11376393 — an unverified report by a vehicle owner.

at 6,500 miles West Simsbury, CT

POWER TRAIN

MICE CHEWED THROUGH WIRES AND AIR FILTER, CAUSING DAMAGE TO THE HYBRID SYSTEM. THE CHECK HYBRID SYSTEM WARNING SIGN CAME ON AND THE CAR RUNNING ROUGH. TOYOTA DEALER CHARGED $13066.81 FOR THE DAMAGE.

NHTSA complaint #11374192 — an unverified report by a vehicle owner.

at 12,000 miles Clovis, CA Crash

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2020 TOYOTA PRIUS PRIME. THE CONTACT STATED THAT HE PURCHASED AND INSTALLED A DASHBOARD COVER IN THE VEHICLE. THE CONTACT STATED THAT WHILE REVERSING, THE DASHBOARD COVER SHIFTED AND BLOCKED THE SENSOR FOR THE BACK OVER PREVENTION CAMERA, ALLOWING THE DISPLAY SCREEN TO GO DARK, CAUSING THE VEHICLE TO CRASH INTO A PARKED VEHICLE AT APPROXIMATELY 2 MPH. THE CONTACT STATED THAT THE SENSOR WAS USED TO DISTINGUISH BETWEEN DAYTIME AND NIGHTTIME DRIVING AND WOULD DIM OR BRIGHTEN THE DISPLAY SCREEN AS NEEDED. A POLICE REPORT WAS NOT FILED. THERE WAS NO INJURY SUSTAINED BY EITHER THE CONTACT OR THE OCCUPANT OF THE OTHER VEHICLE. ADDITIONALLY, THE CONTACT STATED WHILE DRIVING AT UNDISCLOSED SPEEDS, THE DISPLAY SCREEN INADVERTENTLY AND INTERMITTENTLY REBOOTED AND THE INFOTAINMENT SOFTWARE UPDATED. THE FAILURE RECURRED ON FIVE SEPARATE OCCASIONS. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE RADIO, GPS AND CLIMATE CONTROL FUNCTIONS BECAME INOPERABLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED OR INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

NHTSA complaint #11366541 — an unverified report by a vehicle owner.

at 900 miles Liverpool, NY

VISIBILITY/WIPER

ON MULTIPLE OCCASIONS, FROST DEVELOPING ON THE INSIDE OF THE WINDSHIELD WHILE VEHICLE PARKED IN THE PARKING LOT AT WORK 2 TIMES(JAN 17TH AND THE 30TH AT HOME AND AT WORK IN THE MORNING AND AFTER WORK) AND ANOTHER TIME WHILE VEHICLE PARKED AT HOME IN THE DRIVEWAY. IT TAKES 20 OR MORE MINUTES TO DEFROST THE WINDSHIELD.THE WIPERS CAUSE VISIBILITY PROBLEMS DUE TO THE WATER AND SNOW TURNING TO ICE.

NHTSA complaint #11307961 — an unverified report by a vehicle owner.

at 900 miles Liverpool, NY

VISIBILITY/WIPER

FROST DEVELOPING ON THE INSIDE OF WINDSHIELD ON MULTIPLE DAYS IN DIFFERENT LOCATIONS. AT HOME AND AT WORK DURING THE DAY TIME AND AT NIGHT. TAKES 20 MINUTES OR MORE TO DEFROST.

NHTSA complaint #11307964 — an unverified report by a vehicle owner.