43 of the
352 complaints about the 1998 Toyota Sienna are about the
tires — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
53,500 miles.
IT APPEARS THAT TOYOTA HAS CREATED ARTIFICIAL OBSTACLES TO PREVENT MY OBTAINMENT OF AN ELIGIBLE REIMBURSEMENT FOR RECALL (SAFETY RECALL A9E - TIRE CARRIER CABLE) REPAIRS. IN RESPONSE TO THE RECALL NOTICE I HAD THE CABLE INSPECTED THEN CONTACTED TOYOTA IN ACCORDANCE WITH THE RECALL LETTER BUT I WAS DENIED REIMBURSEMENT. ON OCTOBER 2, 2013 I WROTE TO TOYOTA FOLLOWING THE INSPECTION AND ATTACHED THE ORIGINAL WORK ORDER FROM A TOYOTA DEALER FOR THE REPLACEMENT OF PART NUMBER "51900-08010" AS REQUIRED. I RECEIVED AN OCTOBER 17TH RESPONSE SAYING I NEEDED TO PROVIDE ANSWERS TO THREE QUESTIONS:REASON THE VEHICLE BROUGHT INTO THE REPAIR FACILITY; THE REPAIR FACILITY DIAGNOSES, AND THE REPAIR PERFORMED IN ORDER TO CORRECT THE CONCERN. AFTER SEVERAL TELEPHONE CALLS TO TOYOTA CUSTOMER SERVICE AND AGAIN HAVING THE CURRENT CABLE REINSPECTED, OBTAINING AND FORWARDING COPIES OF THE REPAIR ORDER, PROOF OF PAYMENT, AND OWNERSHIP OF THE VEHICLE FOR REPAIR WORK PERFORMED BY A TOYOTA DEALERSHIP USING AN IDENTICAL PART NUMBER FOR REIMBURSEMENT ELIGIBILITY, I WAS DIRECTED TO CONTACT THE MANAGER AT THE DEALERSHIP AND OBTAIN WRITTEN INFORMATION ON THE CAUSE OF THE BREAKAGE THAT OCCURRED NEARLY TEN YEARS EARLIER AND THAT I NEEDED TO CONTACT HIM BECAUSE HE WAS NOT RESPONDING TO THE CORPORATE CUSTOMER SERVICE OFFICE. I SENT A LETTER, DATED JANUARY 20, 2014, TO HIM BUT NEVER EVEN RECEIVED AN ACKNOWLEDGEMENT. ALTHOUGH I'VE DONE EVERYTHING REQUIRED, SOMETIMES MORE THAN ONCE, HAD REPAIRS COMPLETED USING THE PROPER PART NUMBER, AS SHOWN ON THE REPAIR WORKSHEET ISSUED BY A TOYOTA DEALER, I'VE BEEN DENIED REIMBURSEMENT DUE TO TOYOTA'S OWN DEALERSHIP REPAIR MANAGER'S LACK OF COOPERATION. IF THE REPAIRS WERE NOT DUE TO THE CABLE BREAKAGE AND IF THE REPLACEMENT PART WAS NOT NEEDED, WHY DID THE TOYOTA DEALERSHIP DO THE REPAIR AND CHARGE ME FOR IT? COPIES - LETTERS AND RECEIPTS WILL BE PROVIDED, IF NEEDED.
NHTSA complaint #10621714 — an unverified report by a vehicle owner.
at 296,000 milesDavis, CA
TIRES
TIRE SEEMED OUT OF BALANCE AT NARROW RANGE OF SPEEDS (60-65MPH), BUT SMOOTH AT 68MPH FOR MONTHS; RECENTLY NOTICED VEHICLE ROCKING WHEN COLD AND AT LOW SPEEDS; TODAY SAW AN OUTWARD BULGE IN REAR TIRE TREAD (DIRECTIONALLY OUTWARD FROM AXLE). AM SEEKING A REPLACEMENT TIRE BEFORE TREAD SEPARATION.
NHTSA complaint #10453297 — an unverified report by a vehicle owner.
Weston, FL
TIRES
I PURCHASED 2 COOPER LIFELINER TOURING SLE SIZE 215/ 65R-15. THEY COMPLETE UNRAVELED WITHIN ONE WEEK OF EACH OTHER. ONE WAS REPLACED AS MY DAUGHTER WAS HEADED ON A 350 MILE TRIP BACK TO HER COLLEGE TOWN, AND THE OTHER I STILL HAVE DISINTERGRATED ON HER WAY HOME FROM COLLEGE. SHE COULD HAVE BEEN SERIOUSLY INJURED IF THEY WERE ON THE FRONT INSTEAD OF THE BACK. I COULD NOT BELIEVE IT IT CAME APART RIGHT DOWN TO THE STEEL BELT.
NHTSA complaint #10184093 — an unverified report by a vehicle owner.
Jacksonville, FL
TIRES:TREAD/BELT
MICHELIN HYDROEDGE TIRE: TREAD SEPARATED FROM THE SIDEWALL OF THE TIRE FOR THE ENTIRE CIRCUMFERENCE OF THE TIRE ON A PASSENGER VAN. TIRE WAS PROPERLY INFLATED JUST 4 WEEKS AGO WHEN ONE OF THE TIRES WAS REPLACED BECAUSE OF A PREVIOUS ROAD HAZARD. NO APPARENT DAMAGE TO THE VEHICLE SINCE THE DRIVER WAS ABLE TO QUICKLY REMOVE THE VEHICLE FROM LANES OF TRAFFIC TO THE ROAD SHOULDER. THERE DOESN'T APPEAR TO HAVE ANY DAMAGE (ROAD HAZARD) TO THE TIRE.
NHTSA complaint #10156547 — an unverified report by a vehicle owner.
Minnetonka, MN
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
ALUMINUM ALLOY RIMS APPARENTLY EXPAND AND CONTRACT WITH TEMPERATURE CHANGES, CAUSING LEAKS IN TIRES. SOMETIMES PRESSURE DROPS 2-3 LBS. BUT SOMETIMES IT DROPS TO DANGEROUS LEVELS (15 LBS. OR EVEN LESS). SOMETIMES THE TIRE PRESSURE MONITOR ALERTS AND SOME TIMES IT DOES NOT, EVEN AT DANGEROUS LOW LEVELS.
NHTSA complaint #10102204 — an unverified report by a vehicle owner.
at 72,000 milesOklahoma City, OK
TIRES:TREAD/BELT
ON MAY 24, 2004, MY WIFE WAS DRIVING OUR TOYOTA SIENNA VAN NORTH ON I-35 IN OKLAHOMA AT HIGHWAY SPEED WHEN THE FRONT DRIVER SIDE TIRE BLEW OUT AND THE TREAD SEPARATED. THE TIRE WAS REPLACED BY THE DEALER AND ALL OTHER TIRES CHECKED FOR WEAR. ON JULY 17, 2004 I WAS DRIVING THE SAME VAN ON I-44 IN OKLAHOMA AT HIGHWAY SPEED WHEN THE DRIVER SIDE REAR TIRE'S TREAD SEPARATED AND WENT FLAT. THERE WAS NO ROAD HAZARD ENCOUNTERED AT ETIHER EVENT.
NHTSA complaint #10086084 — an unverified report by a vehicle owner.
at 34,500 milesCommerce, TX
TIRES
ALL 4 TIRES DEVELOPED "KNOTS". ONE TIRE WORE ODDLY TO THE BELTS. CAR WAS BALANCED AND ALIGNED. TIRES HAVE BEEN ROTATED REGULARLY PRESSURE HAS BEEN MAINTAINED AT ALL TIMES EVEN THOUGH THERE WAS PLENTY OF TREAD LEFT. THEY BECAME UNUSABLE. *AK *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*734317
NHTSA complaint #10007025 — an unverified report by a vehicle owner.
at 35,000 milesStarkville, MS
TIRES
HAD A RIGHT REAR TIRE (FIRESTONE F 680) DELAMINATE WHILE TRAVELING ON INTERSTATE WHILE DRIVING A 1998 TOYOTA SIENNA LE. TIRE WAS ORIGINAL EQUIPMENT, HAD 35,000 MILES, AND WAS PROPERLY INFLATED (CHECKED NIGHT BEFORE INCIDENT). RESULT OF TREAD DELAMINATION WAS LOSS OF REAR WHEEL WELL COVER AND DAMAGE TO REAR BUMPER. *NLM
NHTSA complaint #10014125 — an unverified report by a vehicle owner.
at 30,000 milesORO Valley, AZ
TIRES
WHILE DRIVING FRONT DRIVERS SIDE LEFT TIRE BLEWOUT. THE DEALER WAS NOTIFIED. *NLM THERE WAS SEVERE VIBRATION AND CONSUMER FOUND THAT THE LEFT FRONT TIRE TREAD HAD SEPARATED. AFTER TRAVELING ANOTHER 65 MILES THERE WAS SEVERE VIBRATION AND THE LEFT REAR TIRE HAD TREAD SEPARATION.
NHTSA complaint #10012315 — an unverified report by a vehicle owner.
LOS Angeles, CA
TIRES
SEVERE TREAD SEPARATION STEELS COMING APART UNSAFE TO DRIVE. DT
NHTSA complaint #769194 — an unverified report by a vehicle owner.
Georgetown, TX
TIRES
TREAD SEPARATION EXACTLY AS DESCRIBED IN CURRENT RECALL SITUATION. I'M CONFIDENT FIRESTONE CONTINUES TO HIDE SOMETHING. DT
NHTSA complaint #768999 — an unverified report by a vehicle owner.
Morgantown, WV
TIRES:SIDEWALL
THE FRONT DRIVER SIDE TIRE ON THE SIDE WALL CONTAINED 3 LARGE SPLITS, RANGING FROM 1-2 INCHES. THE OTHER 3 TIRES HAD STARTED TO CRACK AT THE SIDE WALLS. CONSUMER REPLACED ALL 4 TIRES. TS
NHTSA complaint #8022178 — an unverified report by a vehicle owner.
Commerce, TX
TIRES
ALL 4 TIRE DEVELOPED "KNOTS". ONE TIRE WORE ODDLY TO THE BELTS. CAR WAS BALANCED AND ALIGNED. TIRES HAS BEEN ROTATED REGULARLY. PRESSURES HAD BEEN MAINTAINED AT ALL TIMES. EVEN THOUGH THERE WAPLENTY OF TREAD LEFT, THEY BECAME UNUSABLE.
NHTSA complaint #734317 — an unverified report by a vehicle owner.
Hacienda Heights, CA
TIRES:TREAD/BELT
FIRESTONE FR680, P205/70R15, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 1998, TOYOTA SIENNA WITH 28000 MILES. WHILE DRIVING 65-70 MPH, REAR PASSENGER TIRE EXPERIENCED TREAD SEPARATION. REAR DRIVER SIDE TIRE WAS ALSO SHOWING SIGNS OF TREAD SEPARATION.*AKJG
NHTSA complaint #8011725 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES
WHILE DRIVING, FIRESTONE TIRE, FR680 95S M+5, P205/70R15, EXPERIENCED BLOWOUT, NO OTHER INFORMATION GIVEN. *SLC
NHTSA complaint #562954 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
ONE OF THE VEHICLES FIVE FACTORY INSTALLED FIRESTONE TIRES (FR680 FAILED DUE TO THE STEEL BELT SEPARATING, THERE WERE NO INJURIES AND NO DAMAGE (FIRESTONE FR 680, P205/70R15.95S.M+S). NLM
NHTSA complaint #563219 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
THE FACTORY INSTALLED FIRESTONE TIRE FAILED DUE TO STEEL BELT SEPARATION. THE CONSUMER REPLACED THE REMAING TIRES AS A PRECAUTION.(FIRESTONE TIRES)
NHTSA complaint #563698 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
THE FACTORY INSTALLED FIRESTONE TIRE FAILED DUE TO STEEL BELT SEPARATION. THE CONSUMER REPLACED THE REMAING TIRES AS A PRECAUTION.(FIRESTONE TIRES)
NHTSA complaint #563698 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
ONE OF THE VEHICLES FIVE FACTORY INSTALLED FIRESTONE TIRES (FR680 FAILED DUE TO THE STEEL BELT SEPARATING, THERE WERE NO INJURIES AND NO DAMAGE (FIRESTONE FR 680, P205/70R15.95S.M+S). NLM
NHTSA complaint #563219 — an unverified report by a vehicle owner.
Redding, CA
TIRES:TREAD/BELT
ORGINAL EQUIPMENT PASSENGERS SIDE REAR FIRESTONE, FR680, TIRES SIZE P205/70/R15 WITH FOURTY SEVEN THOUSAND MILES, EXPERIENCED TREAD SEPARATED, DEALER HAS BEEN CONTACTED AND INFORMED CONSUMER THAT SIXTY PERCENT OF THE TIRE TREAD WAS GONE.*AK CONSUMER STATED SEPARATION WAS OVER 14 INCHES LONGS WITH A FLAP OF OVER 2 INCHES ON ONE SECTION OF THE TIRE, ON ANOTHER SECTION OF THE TIRE, THERE WAS A BULDGE AND THE START OF ANOTHER SEPARATION.
NHTSA complaint #8001782 — an unverified report by a vehicle owner.
Brewster, MA
TIRES
THE LEFT FRONT TIRE WENT FLAT ON THE HIGHWAY. A LARGE SECTION OF THE STEEL BELT IS DETACHED FROM THE TIRE.*AK (DOT NUMBER: TR 680 TIRESIZE: P205/70R15)
NHTSA complaint #753324 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES
WHILE DRIVING, FIRESTONE TIRE, FR680 95S M+5, P205/70R15, EXPERIENCED BLOWOUT, NO OTHER INFORMATION GIVEN. *SLC
NHTSA complaint #562954 — an unverified report by a vehicle owner.
SAN Diego, CA
TIRES:TREAD/BELT
THE THREAD ON THE TIRES SEEMS TO BE SEPARATING. THE VERY FAR EDGES OF THE TIRES SEEM TO BE PEELING OFF. WHERE CAN I TAKE MY VEHICLE TO HAVE IT INSPECTED?*AK (TIRESIZE: 215-65R15)
NHTSA complaint #748952 — an unverified report by a vehicle owner.
Charlotte, NC
TIRES
LEFT FRONT AND RIGHT REAR FIRESTONE AFFINITY TIRES SIZE: P215/65R15, EXPERIENCED BLOWOUTS WITH APPROXIMATELY 24,000 MILES ON THEM ON A 1998, TOYOTA, SIENNA. *AK FIRST BLOWOUT OCCURRED IN THE TREAD OF THE TIRE, THE SECOND BLOWOUT OCCURRED IN THE SIDEWALL, CONSUMER STATES THEY EXPERIENCED SEVERAL PUNCTURES IN THE TIRES PRIOR TO THE BLOWOUTS, DOT NUMBER W2VFA1A160. *SLC
NHTSA complaint #892082 — an unverified report by a vehicle owner.
West Melbourne, FL
TIRES
CATASTROPHIC TIRE FAILURE WHILE TRAVELING ON INTERSTATE HIGHWAY. TIRES NOT UNDER-INFLATED. TIRE EXPLOSIVELY SEPARATED (BELT AND CARCASS) CAUSING VIOLENT FEEDBACK TO STEERING.. NO WRECK DUE TO LUCK; NO TURNOVER SOLELY DUE TO LOW PROFILE OF VEHICLE. TIRE NOW LOOKS THE SAME AS PREVIOUSLY RECALLED FIRESTONE TIRES. REPLACED ALL FOUR TIRES WITH OTHER BRAND. RECOMMEND A LOOK AT BASIC FIRESTONE RADIAL TIRE DESIGN.*AK (DOT NUMBER: W2VFAIT TIRESIZE: P215/65R15)
NHTSA complaint #743511 — an unverified report by a vehicle owner.
South Boston, VA
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 55MPH ON HIGHWAY AND HEARD A NOISE. SHE WAS ABLE TO PULL OVER TO SIDE OF SHOULDER, AND NOTICED THAT DRIVER'S SIDE TIRE TREAD SEPARATED. FIRESTONE, WILDERNESSS AT TIRE. THERE WERE NO INJURIES.
NHTSA complaint #877808 — an unverified report by a vehicle owner.
Commerce, TX
TIRES
ALL 4 TIRE DEVELOPED "KNOTS". ONE TIRE WORE ODDLY TO THE BELTS. CAR WAS BALANCED AND ALIGNED. TIRES HAS BEEN ROTATED REGULARLY. PRESSURES HAD BEEN MAINTAINED AT ALL TIMES. EVEN THOUGH THERE WAPLENTY OF TREAD LEFT, THEY BECAME UNUSABLE. (DOT NUMBER: W2M0 TIRESIZE: P205/70R15)
NHTSA complaint #734317 — an unverified report by a vehicle owner.
Tallahasse, FL
TIRES:TREAD/BELT
PE 00 020; CONSUMER TOOK VEHICLE TO FIRESTONE FOR ROTATION. BECAUSE STEERING WHEEL WAS VIBRATING, AND ATTENDANT TOLD HER THAT LEFT FRONT TIRE THREAD STARTED SEPARATING. FIRESTONE, P2057015, SHE HAS CONTACTED.
NHTSA complaint #873736 — an unverified report by a vehicle owner.
Orlando, FL
TIRES:TREAD/BELT
ALL FOUR TIRES HAVE TREAD SEPERATION. *AK (TIRESIZE: P205/70R15)( DOT NUMBER: TIRE SIZE: P205/70R15 )
NHTSA complaint #732622 — an unverified report by a vehicle owner.
Phoenix, AZ
TIRES
I REPLACED THE FIRESTONE TIRES WHICH OUR SIENNA CAME EQUIPPED WITH WHEN NEW BECAUSE THE VEHICLE BEGAN STEERING VERY POORLY, TO THE POINT OF MY BECOMING FEARFUL OF DRIVING ON THEM. I ROTATED THE TIRES MYSELF (FRONTS TO REARS) AND FOUND THAT THE STEERING PROBLEM WAS SOLVED. OF COURSE I THEN KNEW THAT AT LEAST ONE OF THE REAR TIRES WAS NO GOOD. WHEN I PURCHASED THE FOUR NEW TIRES, I ASKED TO EXAMINE THE OLD FIRESTONES JUST REMOVED. TWO EMPLOYEES OF THE DISCOUNT TIRE AND MYSELF FOUND BUBBLES INDICATING THAT SEPARATION WAS OCCURRING. I KEPT THE TIRES. THEY MAY BE EXAMINED AT MY HOME. *AK( DOT NUMBER: TIRE SIZE: P205/70R15 )
NHTSA complaint #731500 — an unverified report by a vehicle owner.