35 of the 2,588 complaints about the 2004 Toyota Sienna are about the airbag system — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 90,000 miles.
35
Complaints
10
Crashes
0
Fires
13
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
DASHBOARD OF CAR, INCLUDING THE AREA OVER THE FRONT SEAT PASSENGER AIRBAG IS FULL OF CRACKS. IN THE EVENT OF A FRONT END COLLISION AND AIRBAG DEPLOYMENT THERE COULD BE SHARP SHARDS OF PLASTIC THRUST AT FRONT SEAT PASSENGER.
NHTSA complaint #11331456 — an unverified report by a vehicle owner.
AIR BAGS
DEVELOPED MULTIPLE CRACKS ON THE DASH AROUND THE AIRBAGS ON PASSENGER SIDE. TOYOTA IS NOT COVERING THIS UNDER WARRANTY.
NHTSA complaint #11142466 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLICKERED WHILE DRIVING. THE VEHICLE WAS TAKEN TO VANCOUVER TOYOTA (10455 N E 53RD ST, VANCOUVER, WA 98662, (360) 253-0222) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THERE WAS A MANUFACTURER RECALL RELATED TO THE AIR BAGS, BUT IT EXPIRED TEN YEARS AGO. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #11032955 — an unverified report by a vehicle owner.
AIR BAGS
DASHBOARD CRACKING HAS BECOME SIGNFICANTLY WORSE IN THE LAST MONTH AND THERE IS CONCERN ABOUT INTEGRITY OF DASHBOARD COMPONENTS, INCLUDING INSTALLED AIRBAGS WHICH ARE IN DASHBOARD AREA.
NHTSA complaint #11019919 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL , SRS AIRBAG ON AND WILL NOT GO OUT.
NHTSA complaint #10978619 — an unverified report by a vehicle owner.
AIR BAGS
MY CAR WAS MOVING AT 5 MPH GOING INTO A PARKING LOT WHEN A HIGH SPEEDING TRACK JUMPED OUT OF HIGHWAY, HIT MY CAR STRAIGHT ON THE RIGHT SIDE,THE STRONG IMPACT CAVED THE SIDE DOOR MORE THAN ONE FOOT,CURTAIN AIR BAGS OR ANY AIR BAGS IN THE CAR,DID NOT DEPLOY.$7000 IN DAMAGE REPAIR,$6000 IN MEDICAL BILLS. INJURIES SUSTAINED COULD HAVE BEEN AVOIDED IF AIR BAGS DEPLOYED. INCIDENT WAS REPORTED TO TOYOTA MANY MONTHS AGO,AND BEING IGNORED.....UPDATED 03/29/17 *BF *TR
NHTSA complaint #10947829 — an unverified report by a vehicle owner.
AIR BAGS
VEHICLE WAS TURNING LEFT ONTO AN INTERSTATE ON RAMP WHEN IT WAS IMPACTED ON THE FRONT BY AN ONCOMING VEHICLE. FRONT DRIVER AND PASSENGER AIRBAGS DEPLOYED. THE DRIVER RECEIVED 2ND DEGREE BURNS ON LEFT ARM, AND 2ND AND 3RD DEGREE BURNS ON THE ABDOMEN. THE DRIVER WAS THE ONLY PERSON IN THE VEHICLE.
NHTSA complaint #10853944 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A LEAK COMING FROM THE FRONT AIR BAGS WITH NO VISIBLE DAMAGE OR CRACKS. THE CONTACT STATED THAT THERE WAS MOLD INSIDE THE VEHICLE DUE TO THE FAILURE. IN ADDITION, THE PASSENGER AND DRIVER SIDE FLOORS WERE SOAKED WITH WATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000...UPDATED 03/15/16 *BF CONSUMER STATED MANUFACTURER WAS NOTIFIED AND DESCRIPTION SHOULD BE EDITED. MANUFACTURER STATED THERE WAS NOTHING THEY COULD DO ABOUT IT AND CONSUMER NEEDED TO PAY FOR DEFECTS. UPDATED 05/30/18
NHTSA complaint #10836948 — an unverified report by a vehicle owner.
AIR BAGS
THE DASHBOARD OF MY SIENNA 2004, CRAKING ALL OVER (HORIZONTAL AND VERTICAL). FOLLOWING THE SAME LINES OF THE DESIGN. MY MINIVAN HAS NOT BEEN IN ANY ACCIDENT. *TR -THIS CAN PROVOQUE THE AIR BAGS INSIDE THE DASH ICAN BEE LOOSE IN ANY MOMENT AND CAUSE AN ACCIDENT. -ALL THE ELECTRIC WIRE CAN BE IN DANGER BECAUSE THE DASHBOARD IS BROKEN AND NOW IS NOT 1 PIECE SO IS NOT HOLD TO THE CAR 100%
NHTSA complaint #10692883 — an unverified report by a vehicle owner.
AIR BAGS
CRACKS STARTED APPEARING ON THE DASHBOARD AROUND WHERE THE PASSENGER AIRBAG WOULD DEPLOY. I'M CONCERNED THAT SHARDS OF PLASTIC MAY BE EJECTED TOWARD OCCUPANTS AND INJURE THEM IF THE AIRBAG DEPLOYS.
NHTSA complaint #10676239 — an unverified report by a vehicle owner.
AIR BAGS
AIRBAG LIGHT GOES ON INTERMITTENTLY.
NHTSA complaint #10650781 — an unverified report by a vehicle owner.
AIR BAGS
DUE TO A FAILURE IN THE MOONROOF SYSTEM IN THE VEHICLE (RUBBER SEAL AND TWO DRAINS ON EITHER SIDE), RAIN WATER SEEPED INTO THE AIR BAG SYSTEM RESULTING IN MOLD-BUILD UP AND SERIOUS DAMANGE TO THE VEHICLE AND POSSIBLE MALFUNCTION OF THE AIR BAGS AND BREATHING OF DANGEROUS MOLD/FUNGI. ALL THE PASSENGERS IN THE VEHICLE GOT NAUSEOUS IN 1-HOUR JOURNEY AND THE FUTURE CONSEQUENCE OF SUCH FUNGI BUILD UP AND POTENTIAL FAILURE OF THE AIR-BAG COULD BE LIFE THREATENING.
NHTSA complaint #10588354 — an unverified report by a vehicle owner.
AIR BAGS
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE ACCIDENT AND SHIFT LOCK SOLENOID RECALL NOTICE, RECEIVED AFTER ACCIDENT. *SMD THE CONSUMER AND HER HUSBAND WERE INVOLVED IN AN ACCIDENT, WHEN THE VEHICLE SUDDENLY SURGE FORWARD, AFTER TURNING INTO A PARKING SPOT. THE VEHICLE VIOLENTLY CRASHED INTO THE CONCRETE STOREFRONT WALL. ALSO, THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JB UPDATED 08/07/14
NHTSA complaint #10578711 — an unverified report by a vehicle owner.
AIR BAGS
THE SIENNA WAS IMPACTED FROM THE REAR WHEN STOPPED AT A STOP LIGHT. THE REAR, MOVING VEHICLE WAS TRAVELING AT 30-40 MPH. THE TOYOTA SIENNA THEN HAD IMPACT AT THE FRONT INTO ANOTHER VEHICLE. THIS THREE CAR PILE UP RESULTED IN THE SIENNA BEING A TOTAL LOSS/NOT REPAIRABLE. THE AIR BAGS FOR THE FIRST AND THIRD VEHICLES DEPLOYED ON IMPACT, AND NO INJURIES IN THOSE VEHICLES WERE REPORTED. THE AIR BAGS IN THE SIENNA DID NOT DEPLOY, AND RESULTED IN THE DRIVER RECEIVING A SEVERE NECK SPRAIN AND LOWER BACK PAIN. DRIVER WAS TAKEN BY AMBULANCE TO HOSPITAL AND RELEASED WITH WORK RESTRICTIONS FOR THREE DAYS.
NHTSA complaint #10548703 — an unverified report by a vehicle owner.
AIR BAGS
THE DASHBOARD IS CRACKING AND SPLITTING AND MAY AFFECT THE DEPLOYMENT OF THE AIRBAGS.
NHTSA complaint #10478049 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE A 2004 SIENNA XLE LIMITED THAT HAS ALWAYS BEEN GARAGE KEPT AND VERY WELL TAKEN CARE OF. THE DASH ON THE PASSENGER SIDE ABOVE THE AIRBAG HAS BEEN CRACKING FOR SOMETIME NOW AND WHAT ONCE STARTED AS A SMALL CRACK, IS NOW A SPIDERWEB OF CRACKS THAT EXTENDS OVER THE ENTIRE PASSENGER SIDE OF THE DASH. WHEN SEARCHING ON THE INTERNET FOR A USED DASH I CAME ACROSS THE FOLLOWING THREAD: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML AND DISCOVERED THIS IS NOT AN ISOLATED INCIDENT, THAT IT HAS, IN FACT, OCCURRED IN MANY 04 SIENNA'S. I, ALONG WITH MANY OTHERS FEEL THIS IS A SAFETY HAZARD DUE TO WHAT WOULD HAPPEN TO THE ALREADY CRACKED DASH IF THE AIRBAG WERE TO DEPLOY. I HAVE CALLED TOYOTA AND REGISTERED A COMPLAINT AND WAS ASSIGNED CASE #: 1207232487. I HAVE ALSO EMAILED TOYOTA WITH A COMPLAINT AS WELL. BECAUSE OF THE NUMBER OF INCIDENTS, I BELIEVE TOYOTA SHOULD ISSUE A RECALL. I NEED A NEW DASH, AND BECAUSE IT'S OBVIOUSLY A MANUFACTURER'S DEFECT.
NHTSA complaint #10468814 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNED A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT, CAUSING THE VEHICLE TO ROLL OVER. NONE OF THE AIR BAGS DEPLOYED DURING THE CRASH. TWO PASSENGERS IN THE VEHICLE SUFFERED NECK INJURIES AND THE CONTACT SUFFERED AN INJURY TO THE ARM. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE CONTACT DID NOT CONTACT THE MANUFACTURER. THE FAILURE MILEAGE WAS 185,000.
NHTSA complaint #10465138 — an unverified report by a vehicle owner.
AIR BAGS
CRACKS IN THE DASHBOARD NOTED OVER AREA WHERE AIRBAGS ARE LOCATED.
NHTSA complaint #10455248 — an unverified report by a vehicle owner.
AIR BAGS
DASHBOARD DEFECT INTERFERENCE WITH AIRBAG DEPLOYMENT - DUE TO MANUFACTURER DEFECT THE DASHBOARD HAS MANY LONG CRACKS THAT EXTEND FROM THE A/C VENTS AND GLOVE BOX ACROSS SECTIONS OF THE DASH, INCLUDING AROUND THE AIRBAG. I AM FEARFUL THAT IN THE EVENT OF A CRASH THE AIRBAG WOULD NOT DEPLOY AS DESIGNED, DUE TO THE DEFECTIVE DASHBOARD. AS OF YET THERE HAS BEEN NO RECALL OR MANUFACTURER AMENDS TO THIS PROBLEM. IT IS A SERIOUS SAFETY CONCERN TO ME DUE TO INTERFERENCE WITH THE PROPER FUNCTIONING OF THE AIRBAG.
NHTSA complaint #10447733 — an unverified report by a vehicle owner.
AIR BAGS
CRACKS ALONG THE ENTIRE DASHBOARD AND AIRBAG AREAS OF THE FRONT DASH. CONCERN ABOUT PROPER AIRBAG DEPLOYMENT OR FAILURE AND LACK OF STRUCTURAL INTEGRITY OF THE DASH ALONG WITH STEERING CONTROL DURING A VEHICLE CRASH. DASH FAILURE AND DEBRIS FROM DASH MAY AFFECT THE STEERING CONTROL IF DASH DEBRIS IS LODGED AGAINST STEERING AREA. NOTICED DASH CRACKS AT ABOUT 60K MILES AND THE CRACKS CONTINUE TO GROW WITH EACH USE OF VEHICLE. CURRENTLY VEHICLE HAS 79K MILES. DEALER/MANUFACTURER DID NOT WANT TO FIX OR REPLACE THE DASH CITING OUT OF WARRANTY ISSUE. HOWEVER, THIS ISSUE IS ON ALL 04 AND UP TOYOTA SIENNA'S AND POSSIBLY MORE VEHICLES WITH THIS TYPE OF DASHBOARD MATERIAL.
NHTSA complaint #10440276 — an unverified report by a vehicle owner.
AIR BAGS
IN MY 2004 TOYOTA SIENNA XLE LIMITED AWD, THE UPPER DASHBOARD(BY THE WINDSHIELD & FRONT AIRBAGS IS CRACKING. I AM HIGHLY CONCERNED THAT THESE CRACKS WILL INTERFERE WITH PROPER DEPLOYMENT OF THE FRONT AIRBAGS IN AN ACCIDENT SITUATION. ALSO THE UPPER DASHBOARD MAY BREAK APART IN AN ACCIDENT SITUATION AND BECOME AIRBORNE CAUSING FURTHER INJURY TO VEHICLE PASSENGERS. I HAVE CONTACTED TOYOTA AND WAS TOLD IT WAS ONLY COVERED FOR 36,000 MILES OR 3 YEARS DESPITE THE FACT IT CAN POSE A SAFETY ISSUE. IN RESEARCHING THE INTERNET, I FOUND OTHER 2004-2007 TOYOTA & LEXUS OWNERS ARE HAVING THE SAME ISSUE WITH THE CRACKED DASHBOARD. HERE IS A LINK TO ONE SUCH DISCUSSION: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML.
NHTSA complaint #10434215 — an unverified report by a vehicle owner.
AIR BAGS
DASH IS CRACKING AND IT HAS BEEN PARKED IN THE GARAGE EACH NIGHT THE ENTIRE TIME SINCE WE PURCHASED IT NEW. NO CARE OR CONCERN FROM TOYOTA ABOUT THE SAFETY OF THE AIRBAGS ABILITY TO PERFORM WITH THE DASH IN THIS CONDITION. VERY DISPLEASED WITH THE LACK OF CONCERN FOR THE WELFARE OF MY FAMILY AND ALL PASSENGERS.
NHTSA complaint #10428025 — an unverified report by a vehicle owner.
AIR BAGS:SIDE/WINDOW
THE AIR BAG FAILURE LIGHT CAME ON IN MY 2004 TOYOTA SIENNA, WHICH I PURCHASED NEW IN 2004. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. I TOOK THE VEHICLE TO A TOYOTA DEALER FOR DIAGNOSIS. I WAS TOLD THAT THE PASSENGER SIDE AIR BAG HAD BECOME DEFECTIVE AND THAT THE AIR BAG AND ITS ASSOCIATED HARNESS WOULD HAVE TO BE REPLACED AT A COST OF $2600. TOYOTA DOES NOT COVER THIS SAFETY PROBLEM AFTER THE VEHICLE'S WARRANTY HAS EXPIRED. I THINK THAT THE MANUFACTURER SHOULD HAVE TO ABSORB THE COSTS OF REPAIRS TO ANY DEFECTS IN AN IMPORTANT SAFETY SYSTEM SUCH A THE SRS AIRBAGS FOR THE LIFE OF THE VEHICLE.
NHTSA complaint #10421266 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
MY WIFE RAN OFF THE ROAD IN HER 2004 TOYOTA SIENNA AND STRUCK A DITCH. THE CAR SUSTAINED OVER $7,000 DAMAGES TO THE FRONT END. MY WIFE SUFFERED A FRACTURED VERTEBRAE. THE AIR BAGS FAILED TO DEPLOY. SPEED AT TIME OF ACCIDENT WAS APPROXIMATELY 60 MPH.
NHTSA complaint #10351411 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TRAVELING 45 MPH THE CONTACT'S VEHICLE WAS STRUCK FROM THE REAR BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 13,000.
NHTSA complaint #10336873 — an unverified report by a vehicle owner.
AIR BAGS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 65 MPH, THE VEHICLE WAS INVOLVED IN A CRASH BUT THE AIR BAGS DID NOT DEPLOY. THREE PEOPLE WERE INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 118,000.
NHTSA complaint #10330307 — an unverified report by a vehicle owner.
AIR BAGS:SIDE/WINDOW
MY WIFE WAS DRIVING THE VEHICLE AT LOW SPEED OVER A RESIDENTIAL SPEED BUMP WHEN THE PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. THERE WAS A SLIGHTLY INJURING ONE OF THE GIRL SCOUTS SHE WAS TRANSPORTING(SPRAINED WRIST). OUR INSURANCE COMPANY INSPECTED THE VEHICLE AND FOUND NO SIGNS OF IMPACT ON THE SIDE OR UNDER CARRIAGE OF THE VEHICLE. WE ARE WAITING FOR WORD FROM TOYOTA ON WHETHER THEY WILL COVER THE COST OF REPLACING HE AIRBAGS (OVER $3,000).
NHTSA complaint #10328998 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE A 2004 TOYOTA SIENNA WITH 92,000 MILES (PAST WARRANTY) THAT HAS A FLASHING DASH LIGHT THAT IS SUPPOSED TO INDICATE THAT THE AIR BAG SYSTEM ISN'T WORKING PROPERLY. TOYOTA HAS REPAIRED IT TWICE. THE INDICATOR LIGHT IS FLASHING AGAIN, AND I DON'T KNOW IF THERE IS A TRUE MALFUNCTION WITH THE AIR BAGS OR NOT. THE DEALER AND TOYOTA SAID THEY WOULD NOT REPAIR THE PROBLEM AGAIN. I THOUGHT THAT IN MAINE (NATIONALLY?) SUCH INOPERABLE SAFETY EQUIPMENT MUST BE REPAIRED FREE OF CHARGE. AM I CORRECT? THE PROBLEM IS A SEVERE SAFETY ISSUE;THE AIR BAGS MAY NOT DEPLOY IN AN ACCIDENT -- THE FLASHING FAULT INDICATOR MAY NOT BE CORRECT, BUT MY DEALER CAN'T ASSURE ME OF THAT. I AM TOLD THAT RESOLVING THE ISSUE (AGAIN!) COULD COST UP TO $2,000.
NHTSA complaint #10297117 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
I WAS DRIVING A 04 TOY SIENNA AND HYDROPLANED. I HIT A GUARDRAIL AND BOTH AIRBAGS DID DEPLOY. MY AIRBAG CAUSED 2ND DEGREE BURNS ON MY STOMACH AND ARM. IT BURNED A SOFTBALL SIZE HOLE IN MY SHIRT. THE BURN WAS APPROXIMATELY 4 INCHES BY 7 INCHES ON MY STOMACH AND BLISTERED. MY HUSBANDS AIRBAG DEPLOYED CAUSING HIM NO INJURY OR BURN.
NHTSA complaint #10272968 — an unverified report by a vehicle owner.
AIR BAGS:SIDE/WINDOW
WE BOUGHT OUR SIENNA NEW FROM A TOYOTA DEALER. WE REQUESTED LEATHER INTERIOR AND PAID EXTRA AND IT WAS INSTALLED. WE LATER FOUND OUT THAT THIS WORK WAS NOT DONE BY THE DEALER BUT WAS SUBCONTRACTED AND TOYOTA PARTS WERE NOT USED. SUBSEQUENTLY 13 DAYS AGO I HIT A POTHOLE AND THE PASSENGER SIDE CURTAIN AIR BAG DEPLOYED. WE NOTICED A WARNING STICKER ON THE CAR THAT SAID THAT NON FACTORY SEAT COVERS MUST NOT BE INSTALLED BECAUSE OF THE SIDE AIR BAGS. I CONTACTED A LOCAL TOYOTA DEALER SERVICE MANAGER WHO FELT THAT TOYOTA SHOULD INSPECT THE VEHICLE. HE THEN DEVELOPED PNEUMONIA AND WAS UNABLE TO WORK. I CONTACTED TOYOTA. THEY TOOK ALL THE DETAILS. THEY REFUSED TO EXAMINE THE VEHICLE AND SUGGESTED I REFER IT TOM MY INSURER FOR REPAIR. CLEARLY TOYOTA POLICIES HAD NOT BEEN ADHERED TO BY THE DEALER. TOYOTA REFUSED TO EVEN CONSIDER SENDING OUT A WARNING NOTICE OR THE PERFORMANCE OF ANY SAFETY EVALUATION OF OUR OR ANY OTHER CAR. AS THERE HAD BEEN A BREACH OF THEIR OWN POLICIES I FIND THIS TO BE AN ASTONISHING RESPONSE. ABOVE ALL I WANT MY FAMILY AND OTHERS TO BE SAFE. I FEEL THE MANUFACTURER SHOULD AT LEAST INSPECT A VEHICLE UNDER SUCH CIRCUMSTANCES.
NHTSA complaint #10264018 — an unverified report by a vehicle owner.