2021 Toyota Venza Hybrid other reported problems

UNKNOWN OR OTHER

The center console has cracked and has sharp corners causing an increased risk of injury. Also may cause one to jerk the wheel if placing their elbow down and not expecting the sharp corner. No accident occurred as of yet, but could if someone else were to be driving my car and place their arm down on the center console. I have to place my arm down a certain way to avoid getting poked. Just wanted to report this as I am not sure if other owners have reported similar issue with their center console developing sharp edges. Would probably be similar to NHTSA campaign number 26V368000

NHTSA complaint #11749249 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Rear passenger side window exploded (shattered) while driving on the Hardy Toll Road in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11749273 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While pulling up to a curb to park in residential community, my car suddenly accelerated. It came to a stop after 15’ when I hit the brakes. Fortunately nothing or no one was in front of me. No more incidents have occurred. No warning msgs or lights. No other symptoms. Having dealer diagnose this week.

NHTSA complaint #11729520 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Primary Control/Head Unit Failure - I can no longer access any of the electronic functions of the vehicle due to the computer screen failure. The back up camera works, but when the vehicle is in drive, it's nothing but a strobing light trying to connect. It's a safety concern most at night due to the constant strobe effect coming across the screen every 3 seconds. It draws your attention from the road and/or gives you the impression that something is coming to hit you from the passenger side. Yes, the vehicle has been inspected and diagnosed by Toyota. Toyota is unwilling to admit their head unit is faulty and want me, the consumer, to pay out of pocket for the parts and the labor. No, the failure happened without warning. One day it was working fine and the next it was frozen and then "dead" with this strobe effect.

NHTSA complaint #11699429 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was stopped at an intersection. When I pressed the accelerator to try to pull across the intersection, the vehicle initially began to move forward but almost immediately all acceleration power was lost. The accelerator pedal could be pushed to the floor with no response from the vehicle. It took several seconds of feathering the accelerator for the vehicle to regain the ability to move forward and I was able to clear the intersection. This is the fourth time that I have experienced the same issue with this vehicle over the past two years. The problem cannot be replicated by the dealer. There are no warning lights on in the vehicle. I don’t know if warnings appear during this few seconds of power failure because it happens very quickly and my focus is trying to get out of the way of oncoming traffic. This is a serious safety concern because it has occurred while trying to move through an intersection or pull onto the road. The vehicle losing power and stopping in these moments could result in a collision with an oncoming vehicle.

NHTSA complaint #11696721 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The infotainment system has failed. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio) and map/gps display. This system is the focus of a recall on this model car (newer versions) but the issue is the same for this year. Not having this display make navigation difficult, control of the cabin environment impossible. I wonder why this year vehicle was not included in the recall. I have ordered a replacement at a cost of $3,300. This began in May of 2025.

NHTSA complaint #11690377 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear tailgate is malfunctioning. I was told by dealer it is not covered under any warranty (even extended) this is something that has been reported by others and should be fixed. As well as having to repeatedly hit the lock or unlock buttons to actually work on the car before it works.

NHTSA complaint #11688001 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear tailgate squeaking is non stop. Dealer says not covered under warranty however MANY people online complaint of the same issue. This should be fixed by the manufacturer . Manu dealerships say it will cost upwards of 1 thousand dollars

NHTSA complaint #11683461 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have an issues with the door on drivers side that won't unlock as much as I press the key fob it won't open its 2021 toyota Venza. I am physically disabled and I unable to stand for long. So that means I have to use my key to unlock my doors and I can't stand for too long I can tired and fall. And toyota knows of this issues and they refuse to fix and I don't think I should pay for something that they know has a defect. It's not fair.

NHTSA complaint #11671296 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Windshield cracked (apparently from the edge) during highway driving in normal conditions for no clear reason. The windshield has not yet been replaced but replacement is expected to be replaced in the week ending 1/11/25. Crack appears to start on the passenger side of middle, on the lower edge of the windshield. This area is behind the windshield wipers and is shielded by the hood. The crack extended upwards, then turned towards the drivers side. The Toyota dealer that sold the vehicle refused to inspect the damage because they do not work on glass. Toyota Brand Engagement, the name of the group that responded to a support request expressly stated that glass is not covered under warranty and there is no current recall on this vehicle. They finished their rejection of my request for help with a suggestion that my insurance should be engaged to repair the failure. I have not engaged my insurance carrier on this.

NHTSA complaint #11633918 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The Door lock actuators have all systematically failed on the car, so I can lock the doors manually, but anytime an electrical signal is sent to the lock (key fob, putting the car in drive, etc), the door locks do not operate. It is my understanding this is a known problem by Toyota across many SUV models. I have left my car unlocked on many occassions "thinking" it is locked, and I don't like driving with passengers in the car due to the safety issue of being able to open a door while the car is in motion when I "think" it is locked

NHTSA complaint #11629442 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Adding to the many complaints about the '21 Venza windshield and the safety issues presented by the easy cracking of the front windshield.

NHTSA complaint #11605668 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle parked safe place. When I returned to the vehicle Windscreen at a large crack.

NHTSA complaint #11589738 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Recently while driving on [XXX] in long island New York I got multiple hits by bolder, one bolder made a crack which is almost 18 inches now and increasing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11582767 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

winsheild cracked out of no where. Driving on I95

NHTSA complaint #11569880 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.

NHTSA complaint #11561280 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When starting from stop, car didn’t respond to gas pedal being depressed. For 3-5 seconds.

NHTSA complaint #11536401 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving down the street when I hear a pebble, rubble, hit my windshield. I didn’t think too much of it as that happens from time to time while I’m driving in any vehicle. When I reached the stop light I peeked over and saw a crack of near 12 inches coming from the passenger side to the center of the windshield. I cannot understand how driving at slow speeds on a street and having a pebble hit your windshield cause such damage. I stepped out of my vehicle to inspect and you can see the small area where the pebble hit.

NHTSA complaint #11528054 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

FRONT WINDSHIELD STRUCK BY A ROCK CREATING A DIME SIZED CRACK ON THE UPPER DRIVER SIDE WINDSHIELD AND WITHIN DAYS AN APPROXIMATELY ONE FOOT LONG HORIZONTAL CRACK EXTENDED TOWARD THE CENTER

NHTSA complaint #11516717 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I heard a crack on my windshield. There were no other vehicles in front or beside me that may have thrown a rock into my windshield. A day later, I noticed a crack in my windshield that is approximately 10" long extending from the base of the windshield on the passenger side up and towards the middle of the windshield. There seems to be no reason for the crack to have developed. In researching this issue on line, it appears that there have been many complaints about unexplained windshield cracks with the 2021 Venza.

NHTSA complaint #11505613 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

This car is 1.5 years old and this will be the third windshield replacement. Ether nothing hit the windshield or if something did, it was so small and there is a 8 inch crack starting from bottom center side of passenger windshield. The last replacement was only 6 months ago. This glass is either defective or is so weak it continues to crack

NHTSA complaint #11499150 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I received a call from the Toyota service department during a routine oil change. They indicated that I had severe rodent damage throughout my car. After doing my own research, I found numerous complaints of similar nature with Toyota vehicles due to the soy based wiring they use. It creates a safety hazard as rodents (mice) are attracted to the wiring and create nests within the vehicle. My cost to fix the problem was over $4,500 that my insurance covered, but I still had to pay my deductible. The job took approximately 3-4 weeks and I was without a vehicle. The dealership nor the Toyota representative would do anything for me. The car was only a year old. I’ve never had anything like this happen to any new vehicles I have purchased. It seems to be a serious issue with other Toyota vehicles and can be hazardous.

NHTSA complaint #11498644 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have had to replace the windshield 5 times in the last two years. The windshield cracks with just the slightest impact to the windshield from small debris on the highway that should not typically damage the windshield in such a way. All replacement windshields have been ordered directly from Toyota and all have had this issue.

NHTSA complaint #11493935 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

windshield cracked 8 inches when a small object hit it. u want even traveling close behind any vehicle. It was on a surface street and not the freeway.

NHTSA complaint #11484311 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Windshield crack development possibly from an unnoticed very small impact. On August 13, 2022 we noticed a crack from center passenger side bottom edge arcing up and towards the driver side. No impact was ever noticed, heard, or seen. Upon close inspection there appears to possibly be a small/micro impact point that should not result in the development of a crack. This affects safety due to visibility issues. Insurance claim filed but not inspected or repaired.

NHTSA complaint #11479397 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Within the the past 2 years of having my Venza, I had to switch the front windshield 3 times. I believe this is a safety concern because the smallest impact will cause a big crack in the windshield. Two out of the three times that has happened to me I was not driving in a zone of more than 50mph.

NHTSA complaint #11476591 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I came out to get in my vehicle and observed a large crack beginning in the heat band along the bottom of the windshield. I was not aware of anything that hit my windshield to cause such a significant crack. After observing where the crack begins, it appears to have just split and cracked. A clear point of impact is not apparent.

NHTSA complaint #11476307 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Windshield just cracked with nothing hitting it. It literally just split from the bottom and is getting worse with only 24 hours.

NHTSA complaint #11472145 — an unverified report by a vehicle owner.