79 of the 246 complaints about the 2021 Toyota Venza Hybrid are about the glass, mirrors and wipers — 32% of everything reported for this model year. Half of the failures with a mileage on record happened before 8,250 miles.
79
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
VISIBILITY/WIPER
Windshield suddenly cracked, making two large arcs several feet long. Driving on paved road at 20 mph, no gravel, no other traffic.
NHTSA complaint #11728858 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
A large crack appeared on the windshield of my 2021 Toyota Venza. Due to this being a safety issue when driving the vehicle, so I looked into having it repaired by a local shop. When the Venza was taken to the repaired, the repair shop notified me that the issue didn't originate from a rock/chip. The issue was with the windshield or the windshield installation. After a quick Google search, it came to my attention that this is a frequent issue with this year and make. There are class action lawsuits about this issue. This needs to be addressed by Toyota.
NHTSA complaint #11713374 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The infotainment system is not consistently working. It is the 12.5 screen-based system that enables the control of numerous features including air conditioning/heating, audio (all radio and satellite radio), backup camera feed, and map/gps display. I see that there is a recall for this system for some Toyota models, however I have not yet received a notification, and I am assuming that it is because my car is a 2021 model. Not having this display makes navigation difficult (as the screen will just turn off suddenly) and control of the cabin environment impossible (i.e. I struggle turning on the AC/Heat as I don't know what the temperature is set to). Why would my vehicle not be included in the recall? What can be done to get this fixed? I view this as a safey concern as all vehicle safety notifications are posted on the screen (which won't work), all of the systems that are controlled from the screen are not available, and the back up camera display won't work at times.
NHTSA complaint #11698720 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Spontaneous crack in the windshield without any external mechanixal force, such as rock, hale, or any other foreign body.
NHTSA complaint #11661931 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I bought this vehicle when new in 2021 and I started to see people complain about the quality of the windshield and how they were getting cracks from rocks on it. I’m [XXX] , and never had a windshield replaced in my life. After seeing people post this, I added windshield coverage to my car. Last year I had a rock hit my windshield and it cause a small star like crack. Right away I called the insurance company and was able to take care of it that day. Few days ago I hear another rock ding. Had nobody in front of me but think it was from the car on the side of me kicked it up. Some time passed and I saw the crack coming down the middle of the next morning it was even longer. From the top of the window down past my camera. I have an appointment for replacement this week. What I was reading seems to be true. Never in my life had I have this happen, had plenty of rocks hit my vehicles over the year. Never had one crack. I know they exist but seeing it form a lot of Venza owners tells you something. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11647211 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
This morning, I noticed a crack on the windshield of my 2021 Toyota Venza. The car was parked outside in the cold, and it seems like there’s some issue with the Toyota windshields, as it cracked for no apparent reason.
NHTSA complaint #11637838 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
With no impact, our windshield cracked. I see many, many other owners of 2021 and later Toyota Venza have had this happen to them. This is clearly a large problem, so I'm hoping that by reporting our incident you will be encouraged to investigate further. Please let me know if you need any additional information, but the key points are that there has been no impact to the windshield that we are aware of, and the windshield cracked while driving. Thank you for your attention t this matter.
NHTSA complaint #11627304 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Widshield cracked all of a sudden without any reason
NHTSA complaint #11621643 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Windshield has severe cracking without being struck by anything
NHTSA complaint #11607890 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I was driving and my windshield just cracked . Nothing struck my windshield before incident happened
NHTSA complaint #11604106 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Hit by a very small rock. Started with a small fracture about 8 inches long and after 8 hours the crack has multiplied to be about 16-18 inches.
NHTSA complaint #11593580 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The front glass (windshield) on the passenger side was broken; I got into the car, I turned it on and suddenly I heard a loud clicking noise and dirt came out from the top to the middle, disgonally, I emphasize the car was not moving.
NHTSA complaint #11590306 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I was driving down the freeway and my windshield unexpectedly cracked. I was not struck by a rock or other object, it cracked out of nowhere.
NHTSA complaint #11588852 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
a small rockchip hit the windshield and caused a crack which quickly began to grow at an alarming rate. the crack grew to about the size of half the windshield in a one day time. The windshield is very surprisingly fragile.
NHTSA complaint #11587980 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
HUGE crack developed suddenly in windshield. This is the third repair I have had to make. This windshield seems to crack easily - even the slightest hit damages the windshield. With this crack I can feel the separation in the glass. It’s dangerous. Doing a simple internet search reveals this as a known issue.
NHTSA complaint #11586393 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I have been driving this car for over a year and have not had any impact, collision or any kind of accident. Last week I noticed a crack around the windshield. I starts from the bottom, up towards the middle and arcs toward the driver side. There is no point of contact or any indication that a small/tiny rock fell on it. At first I thought it was a rain drop that rolled down on the windshield but after cleaning both inside and outside, I realized it was a crack.
NHTSA complaint #11585350 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Recently while driving on [XXX] in long island New York I got multiple hits by bolder, one bolder made a crack which is almost 18 inches now and increasing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11582767 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
windshield crack for no resend. no impact at all. car was parked.
NHTSA complaint #11579547 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
I recently bought this car and without any reason have a Crack on my windshield I have read many people who have had similar issues and gets worse after replacement having to replace their windshield many times. I am concerned at the safety of the cars windshield and its defect nature. Also have issues with visibility with wipers not clearing rain effectively on the drivers side.
NHTSA complaint #11575422 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
winsheild cracked out of no where. Driving on I95
NHTSA complaint #11569880 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Toyota 2021 Venza has faulty windshield glass the prematurely cracks under no external impact. In fact, the car was parked and when I came back, there was a crack on the windshield. Several owners have reported similar issue with similar failure patterns mode. There's also pending class action law suit for this issue.
NHTSA complaint #11570053 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
My windshield cracked and was replaced twice for some unknown reason. First in 2021 and now 2023.
NHTSA complaint #11561280 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
A small crack appeared on the windshield driver side of vehicle. I have no recollection of any items or debris hitting the car and damaging it. I then searched online and found there have been many registered instances of this specific car model windshield (2021 and newer) either easily cracking or seemingly cracking under no impact.
NHTSA complaint #11556181 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
The contact owns a 2021 Toyota Venza Hybrid. The contact stated that the windshield had developed a crack that formed from the front passenger’s side corner to approximately 2-feet towards the front driver’s side. An undisclosed dealer was notified of the failure and the contact was advised to contact the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer. The failure mileage was approximately 18,000.
NHTSA complaint #11552234 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Driving at 45MPH alone on a paved road. Outside temperature 85F. Suddenly a crack appeared on the driver side of the windshield (about halfway up from hood). Crack was initially about 3 to 4 inches long. By the time I got home (10 miles - about 15 minutes) the crack was 24 inches long and still growing. Failed component: Windshield Risk? Degraded driver vision, possibility of glass flying into passenger compartment Reproduced: Not yet, it happened Saturday afternoon. Inspected: Not yet it happened Saturday afternoon Warning lamps? No
NHTSA complaint #11525270 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
FRONT WINDSHIELD STRUCK BY A ROCK CREATING A DIME SIZED CRACK ON THE UPPER DRIVER SIDE WINDSHIELD AND WITHIN DAYS AN APPROXIMATELY ONE FOOT LONG HORIZONTAL CRACK EXTENDED TOWARD THE CENTER
NHTSA complaint #11516717 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
The windshield has cracked 2 times since I bought the car – 1 crack per year. This is an expensive repair. In no other vehicle have I experienced windshield cracks so frequently. Is this windshield thinner than industry norms? Two times an object has hit the windshield while I was driving. Initially each impact only caused a chip on the windshield. Then a 12 inch crack appeared: a) the first crack appeared during the chip repair; b) the second incident's crack appeared 30 minutes after the windshield was chipped. The latest crack is available for inspection. The cracks caused no safety issues.
NHTSA complaint #11500315 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
Windshield cracked with no reason. Did not drive on highway but a over 10-inch crack appeared nowhere on the driver side. It was the second time our windshield cracked. This is definitely an issue with defective glasses.
NHTSA complaint #11499852 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
windshield cracking when i hit a "hard Shell" BUG on the interstate...Not a rock, nor a stone, but a bug!...Nobody around the vehicle in the middle of nowhere...;in broad daylight...going to cost me a high deductable because it cracked right in the line of vision for the driver...total replacement required...Toyota wont stand behind their product ...this windshield is way too soft...!!!
NHTSA complaint #11489561 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
A crack in the windshield appeared at approximately 13,000 on June 20, 2022. It appeared after a short local trip-seemingly out of no where. Initially the crack was about six inches long, ending at the bottom of the window pane. Minutes later, the crack continued an additional foot. The crack has continuted to grow and on 10/14/22 is in excess of 2 feet long, with approximately 19,000 miles. The windshield had been out of stock since July, 2022 when I initiated an insurance claim. It is now scheduled to be replaced on 10/24/22.
NHTSA complaint #11489293 — an unverified report by a vehicle owner.