2019 Volkswagen Atlas other reported problems

UNKNOWN OR OTHER

Hello, The auto start stop function on my vehicle has malfunctioned. The vehicle will turn off when coming to a stop and I am not accelerating (making turns). The vehicle also would not remote start. This happens even when the auto start/stop function is off. When taken to my local Volkswagen for diagnosis, they stated a new battery was needed and that I also had a gas tank issue ( stated that is was collapsing and that it was an issue with a lot of those models). I got a new battery and the issue was fixed for about a week and then it started doing the same thing again. Currently the auto start stop error appears at turn on along with the EPC (orange) light, remote start does not work, and will turn of when coming to a stop. This puts me and others at risk because the vehicle will have to placed in park and started again when making slow turns. Impacting drivers behind me because they are unaware of a sudden stop. The gas tank is a safety risk because according to Volkswagen mechanics the fuel tank can collapse and cause gas to leak in the street creating a fire hazard. This is also an issue because at times while filling the tank with gas, the pump will stop as if full, but it isnt. These issues have been confirmed with Volkswagen Savannah/AutoNation Volkswagen Savannah. The first warning light about the issue happened in January of 2026, in which the check engine light came on and the auto start stopped functioning. Thank you

NHTSA complaint #11749786 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

XXX as my husband, child and myself drove from [XXX] to [XXX] our SUNROOF exploded. We heard a loud boom noise sounded like a balloon exploded. My little one started crying looked around and the sunroof shattered into tiny pieces. I called VW Customer Care according to them the agent she said she didn't see a recall but had heard somewhere that it's common. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11747498 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The air conditioning drain tube clogged and leaked into the air bag control module and caused an entire electrical failure in my car with air bag sensors, braking, windows rolling down, doors locking and unlocking automatically while driving, etc as well as the carpet getting mold.

NHTSA complaint #11743656 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Bad steering rack for 2019 Atlas VW. No recall announced but multiple vehicles having similar issues nationwide. Car has always had a small vibration in the steering and over time it has steadily gotten worst. I recently added new tires and an alignment. the problem is mechanical in nature and presents an extreme safety risk to the vehicle. The vehicle has been looked at multiple times in the past few years by a VW dealership. Nothing until recently has a problem been identified. VW dealership even mentioned “this should not happen with a vehicle that is this new”

NHTSA complaint #11735294 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Component Failed: ABS Braking System / Wiring Harness. Safety Risk: While driving at highway speeds with my service animal, the vehicle suffered a catastrophic ABS failure. The brakes became unresponsive, and the dashboard displayed multiple critical safety warnings, nearly resulting in a collision. Confirmation: The failure was confirmed by Schumacher VW (West Palm Beach) during a forensic inspection. They identified the cause as a corroded/damaged wiring harness—the exact defect visible in a diagnostic video from Jim Ellis VW one week prior. Warning Symptoms: "Front Assist" and sensor warning lamps appeared on [XXX]. I paid Jim Ellis VW for a diagnostic; however, they failed to repair the visible defect and later falsely denied to the BBB that the diagnostic ever occurred. Summary: This vehicle (VIN: [XXX] ) has a documented safety defect that was identified by a technician but concealed by dealership management. This concealment led to a total loss of braking assist while the vehicle was in motion. The vehicle is currently available for inspection at Schumacher VW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11723430 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I am reporting a critical safety failure of the ABS wiring harness following service at Jim Ellis Volkswagen. I originally brought the vehicle in for a "Front Assist" safety light diagnostic. Immediately following the service, the ABS wiring harness failed, disabling my braking safety systems. The dealership is currently withholding the diagnostic report and technician notes that would confirm the state of the wiring harness during their inspection. This failure has rendered the vehicle undriveable and creates a severe safety risk to the driver and public.

NHTSA complaint #11721018 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is a yellow triangle on my dash and when the dealer did the troubleshooting they indicated that there is a fault in the system with the transmission shifter and a part is needed to correct the issue. The vehicle is just beyond the warrantee period with 39,000 miles.

NHTSA complaint #11708170 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My engine light is on. I got a diagnostic test which shows the catalytic converter is failing (emissions related). This should be included in the current 2020 recall 24FK but my VIN is not included in the recall. I don't understand why it's currently not included. Can it be added?

NHTSA complaint #11704096 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Water pump failure leading to replacemnet of of water pump and valve cover gasket on engine. 2019 Atlas vehicles have been covered in a recent settlement but my trim model did not qualify.

NHTSA complaint #11696033 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My water pump is going bad with only 64,505 miles on it. My VIN number wasn’t included in the federal emissions warranty of 80,000 miles or 8 years. I believe this is an oversight. Please review why my vehicle was excluded from the extended warranty.

NHTSA complaint #11683723 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

●Vehicle tries to pull me into a completely different lanes I have no intentions of trying to go into while on the highway ●Vehicle completely shut off WHILE DRIVING. Electrical panel flashed with all the lights then said to start Vehicle manually. ●Vehicle's gas saving feature when stopped, works intermittently and RANDOMLY, even with same applied brake pressure.

NHTSA complaint #11671001 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2019 Volkswagen Atlas 3.6L has shut off multiple times while driving, including once at 55 mph. I consistently receive a “Stop/Start System Error” message at startup. As of today, the check engine light has come on and there is an extremely strong smell of gasoline at the rear of the vehicle after driving. The fuel smell is intense enough to make me concerned about fire risk. I have young children, and this is my only vehicle. The combination of engine stalling, an active check engine light, and a raw gas smell poses a serious safety hazard to my family and others on the road. This appears to match known issues under VW’s recall 20V716000 for cracked fuel injectors and TSB 01-23-09 for engine control software glitches. I am requesting that NHTSA investigate whether more 2019 VW Atlas vehicles—including mine—should be included in these recalls, and whether VW is providing adequate support to affected families. I cannot safely drive my vehicle, and I cannot afford a rental. This is an urgent public safety concern.

NHTSA complaint #11661346 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicles stalls randomly all the times ,moving or not . Almost got rear ended several times . Spent 3k at Vw in Brandon for brakes that were only 70k miles on them . But they still squeal . Can’t fuel with gas as the pressure just pushes the fuel back at me . Seems worse in warmer weather . Vw said they would not touch the charcoal canister as that what I’ve deemed is the issue.

NHTSA complaint #11656356 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My vehicle cut off twice while idling. The 2nd time I was sitting at a red-light and it was very busy. There was no warning or lights that appeared on the dashboard. Although I currently use the automatic starter system, this should not be an issue that puts me and my family in unsafe conditions. This is the first time this has happened, so I have not taken it to the dealership. After chatting with other Atlas owners who are having the same issue, it was suggested to report the issue to you all. It is my perception that this becominga recall issue.

NHTSA complaint #11627027 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The car would state, “Do not exit the car unless it is in park.” “Transmission is in safety mode.” Appointment was made and over July 17th. Part was not in until August 15th. This presents a danger for Atlas drivers if the shifter fails and the car could roll. Volkswagon had a similar recall for Golf, Beetle, and Jetta models.

NHTSA complaint #11620883 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The vehicle randomly turns off in the middle of the road. The car has been doing this for months and the only Volkswagen in my area doesn’t have time to look at it and it is no longer in warranty. Currently have 76,500 miles and the car has been randomly turning off since we purchased it in December of 2023. This car is a hazard to my entire family and others.

NHTSA complaint #11614057 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While stopped at a red light awaiting a turn light, my vehicle made clicking noises and turned off. Although the lights and other items remained on, we were unable to restart the vehicle or move it. After the turn light already turned green and someone began to road rage us, the car let us restart it and we were able to drive normally. The vehicle behind us followed us aggressively as they had missed the turn light and were apparently very upset. The car then drove normally. This issue has happened several times.

NHTSA complaint #11608717 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a start/stop error message on my dash and my car stalls when I am braking sometimes the car turns off completely. my car is available for inspection anytime. It is a safety concern for me and anyone who might be following me as my car will just completely shut off in traffic.

NHTSA complaint #11603716 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The car shuts off while driving. The dealership can’t re-create and isn’t sure what the problem is.

NHTSA complaint #11602847 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Car turns itself off when stopped when still in drive. Happens even when the auto stop/start feature is disabled. It happens randomly, doesn’t matter if engine is hot or cold or weather is different. First happened while sitting at bank or drive thru, happened twice in car wash rollers, now happening at stoplights.

NHTSA complaint #11595443 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The vehicle would start from the remote and upon getting into the vehicle the push start won’t engage with the steering wheel locking and the vehicle being inoperable. The steering will will make locking mechanism sounds and the vehicle won’t start. The vehicle will then not turn on and I am unable to drive. It has sputtered for weeks now yet it turns on and I am able to drive. When first purchasing the vehicle the engine had to be replaced as it backfired and went out the same start stop issue was present then.

NHTSA complaint #11587078 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

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NHTSA complaint #11580582 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Dripping water from roof center control and wet on interior when it’s rain.

NHTSA complaint #11576382 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The beep when I lock the car stopped working for months. Then one day it started working again. Then it stopped working and hasnt worked since.

NHTSA complaint #11548310 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Was driving on interstate 24 between Nashville and Chattanooga, sunday Sept 17th around 1 PM, temp was about 80 F, out of no where, there was a loud boom , like a gunshot, between my wife and I ( Im driving ) I look over at her to see if she was OK, then looked up, I saw the first section of my sun roof glass had shattered into a spider web appearance, then suddenly a chunk of the glass, about 4 x 6 in, departed the roof panel over head while i was trying to slow down and pull over. I was going about 78- 80 mph. Once on the side shoulder, I retracted the sun shade cloth shield, it was fill with numerous shards, one which fell and hit my knee, causing a cut. Numerous shared were within the vehicle and our open top drinks. Since I was not comfortable drive at highway speeds, with potential shards coming into the cabin and impacting those behind, I drove several miles along the shoulder of the road to a gas station. There I bought gloves and removed what was left of the remaining panel and used duct tape to contain any remain glass. Im currently in contact with my VW dealer as to the status of its repair

NHTSA complaint #11545293 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have had an issue with my vehicle shutting off while 1) at a stop (red light/stop sign) 2)while coasting and also stuttering as I reverse. This has happened both while the start/stop was turned on as well as when it is turned off. I have taken it to the dealership three times and the best response I have received is that "it's a Germlin" in there. The car does not produce any error codes and they can't duplicate the issue. They have nothing they can pinpoint in order to fix it. However, this is a serious safety issue and as I research online I find MANY others with the same issue. Please see this thread on the VW Atlas forum: https://www.vwatlasforum.com/threads/atlas-shutting-itself-off.3005/page-2#post-34366

NHTSA complaint #11536315 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The passenger side airbag has been switched off due to a fault in something. So if I have a passenger in my front passenger side and am in an accident, the airbag will not deploy which could cause a multitude of safety problems and possibly cause a fatality. I took my car in 6/15/23 to the dealership and they did confirm that my car was effected by this recall, however, they did not have a fix for it. My light indicating that the passenger airbag is off has been on for over a month. I have contacted Volkswagen and their response to me was "just don't put anyone in the front seat". That response is simply unacceptable when my family and friends lives are at stake. This is approximately the 10 safety recall on this vehicle.

NHTSA complaint #11527278 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I own a 2019 vw atlas and I had called the dealership about low coolant level light that had came on and you know what I was told it’s common in the atlas’s and that they just use coolant and I’m thinking to my self that cars don’t just use coolant and I’m finding out more and more a lot of people are having this issue the funny thing is that the had told me to just come on down and they will top it off with coolant

NHTSA complaint #11491865 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving along the interstate on a clear day, I heard a loud explosion that sounded like a very, very loud pop. It took me a moment to realize that my sunroof had essentially exploded. I have a large panoramic sunroof, and the front section was completely shattered, and a section toward the middle of the side that touches the middle panel was blown out, with a small section missing. I pulled over on the road and realized that the entire front section of glass was buckled up, bowing upward to the center to the point where it seemed to explode. I heard nothing before the pop and saw no object coming from the road or elsewhere. Traffic on the opposite side of the interstate was at a standstill and it's unlikely anything came from that side that I may not have seen. It looks like the sunroof bowed upwards under pressure and exploded in the middle. Fortunately, my sunshade was closed and this kept pieces of glass from falling on me and my passenger. Also fortunately, I was able to react with safety. A young driver may not have been able to maintain control of the vehicle with the loud exploding noise. Since it happened, the glass has continued to fall, so the hole now is bigger than what it was initially. I contacted VW and was told they could examine the car and send pictures to VW to see if they would cover it under the car's 72K mile warranty, but I would have to wait 7-10 days for an answer. They did not offer to provide me with a car while I wait. I am replacing it through my insurance glass coverage, but believe that VW should have been responsible.

NHTSA complaint #11486549 — an unverified report by a vehicle owner.