FaultScore

FaultScore report

2023 Volkswagen Atlas problems

Owners have filed 187 complaints about the 2023 Volkswagen Atlas with NHTSA between 2022 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 6 of 9 worst.

C

FaultScore 45/100

Higher is worse. Measured against the other years of the Volkswagen Atlas.

How this is worked out

The numbers

187

Complaints

6

Crashes reported

0

Fires reported

7

Injuries reported

33,000 mi

Median mileage at failure

Half of reported failures happened before this

62%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 28 vs 50 Severity 36 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 28
Against the median year of the Volkswagen Atlas. 50 means typical for this model; 100 means roughly double.
Severity — 36
7% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
62% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2023 compares with every other Volkswagen Atlas

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2023 Volkswagen Atlas

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 36 19.3%

Median failure at 95,000 miles

Median failure at 25,250 miles

Airbags 22 11.8%

2 crashes, 0 fires · median 20,000 mi

Median failure at 45,000 miles

3 crashes, 0 fires

Brakes 15 8.0%
Lights 13 7.0%

Median failure at 55,000 miles

Transmission & Drivetrain 7 3.7%
Child Seats 2 1.1%
Wheels 2 1.1%

Median failure at 24,000 miles

Steering 2 1.1%

1 crashes, 0 fires

Seats 1 0.5%
Windows, Mirrors & Wipers 1 0.5%
Acceleration & Cruise Control 1 0.5%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 7.7%
1,000 – 9,999 miles 1 7.7%
10,000 – 24,999 miles 3 23.1%
25,000 – 49,999 miles 4 30.8%
50,000 – 74,999 miles 3 23.1%
100,000 – 149,999 miles 1 7.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2022 peak 14 Aug 2026

NHTSA investigations into the 2023 Volkswagen Atlas

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE23017 Opened 28 Sep 2023 Closed 18 Dec 2024 FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Inadvertent Automatic Emergency Braking

On September 28, 2023, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE23017) to assess reports of inadvertent activation of the Front Assist automatic emergency braking (AEB) system in model year (MY) 2018-2019 Volkswagen Atlas vehicles.The reports alleged that activation of the AEB system occurred while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Volkswagen indicated that it is aware of a total of 292 reports that may relate to the alleged defect in MY 2018-2019 Volkswagen Atlas vehicles.Volkswagen...

Recalls on the 2023 Volkswagen Atlas

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2025355 291 units in Canada

Suspension

Issue: On certain vehicles, certain bolt(s) on the chassis, brake system and/or suspension may not have been tightened properly. As a result, the bolt(s) could loosen and cause a loss of control. Safety Risk: A loss of control could increase the risk of a crash. Corrective Actions: Volkswagen will notify owners by mail and advise you to take your vehicle to a dealership to replace the affected bolt(s) on the chassis, brake system and/or suspension.

Recall 2024354 35,749 units in Canada

Airbag

Issue: On certain vehicles, the passenger occupant detection system (PODS) may malfunction. This could cause the airbag system to turn off the passenger-front airbag even when a passenger is seated. Note: This problem would cause an error message to display on the instrument panel and a warning chime to sound. The airbag indicator light would also display "passenger airbag off". Safety Risk: An airbag that is turned off could increase the risk of injury to a passenger in a crash. Corrective Actions: Volkswagen will notify owners by mail and advise you to take your vehicle to a dealership to replace the PODS sensor mat and seat harness. Volkswagen advises that you shouldn't use the front passenger seat if a PODS error message displays on the instrument panel or if the airbag indicator light displays "passenger airbag off" with an occupant in the seat.

Recall 2022612 12 units in Canada

Suspension

Issue: On certain vehicles, the bolts for the left-rear trailing arm may not have been properly tightened. As a result, the bolts may loosen over time and fall out. If this happens, the trailing arm may break and cause a sudden loss of vehicle control. Safety Risk: A loss of control could create the risk of a crash. Corrective Actions: Volkswagen will notify owners by mail and instruct you to take your vehicle to a dealership to replace the left-rear trailing arm bolts.

Recall 2022576 9,697 units in Canada

Engine

Issue: On certain vehicles, the connecting rod bearings may become damaged. If this happens, the engine could make abnormal noises and a warning light may turn on. If you continue to drive the vehicle with these symptoms, the engine could fail and/or an oil leak could occur. Safety Risk: An engine failure can cause a sudden loss of power, which could increase the risk of a crash. An oil leak could create the risk of a vehicle fire. Corrective actions: Volkswagen will notify owners by mail and instruct you to take your vehicle to a dealership for an engine inspection test. The engine will be replaced, if necessary.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Palm Coast, FL Crash 2 injured

AIR BAGS

The contact owned a 2023 Volkswagen Atlas. The contact stated while driving at 35 MPH, a vehicle was coming towards her in the opposite direction making a left turn, and she collided with another vehicle on its front passenger side. No air bags were deployed. The vehicle was towed to an independent mechanic where it was then towed by her insurance company. The vehicle was deemed a total loss. The contact stated that she sustained injuries on her neck and back. The contact's daughter who was the front passenger sustained injuries on her neck, back, and left leg. Both have received medical attention vis doctors. The contact received NHTSA Campaign Number: 24V464000 (Air Bags) however the vehicle had already been deemed totaled. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was unknown.

NHTSA complaint #11631593 — an unverified report by a vehicle owner.

at 20,000 miles Cambridge, MA Crash 1 injured

AIR BAGS

The contact owned a 2023 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated temporarily. Additionally, the contact stated while driving 35 MPH, the automatic emergency braking system engaged, causing the vehicle to decelerate intermittently. The contact stated that while attempting to deactivate the forward collision avoidance system, the contact got distracted, causing the front passenger's side of the vehicle to crash into a utility pole. The contact caused the front driver's side air bag delayed to deploy and he hit his face against the steering wheel. Additionally, the contact stated that the driver's side curtains air bags were delayed deployed. The contact stated that the curtain air bags deployed while he was exiting the vehicle through the front driver's side door and hit his head. The contact stated that the Volkswagen Safe and Secure plan failed to notify emergency services of the collision. The contact's iPhone notified the emergency services. The ambulance transported the contact to the hospital, where the contact underwent a CT scan and an eyelid contrast. The contact was informed that he had sustained a neck T-2 bone fracture and broken fifth and sixth ribs. A police report was filed, but the contact did not have the police report information available. The vehicle was towed and totaled. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000. The VIN was not available

NHTSA complaint #11611113 — an unverified report by a vehicle owner.

Three Rivers, MI 1 injured

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

On [XXX] I was driving approximately 30 mph on a sunny, 83F day. There were no other vehicles around me, no pedestrians, no bicycles, no animals, etc. I was traveling south on a straight section of the road when my car came to an abrupt and complete stop. The car's automatic braking system was engaged without any prior warning. The car went from 30mph to 0 mph instantly. There was a loud beep, the red ABS indicator light came on, the wipers started operating involuntarily. The force of the momentum cause items to fly forward in the car. The seatbelt locked up. The force of the stop also caused whiplash and the belt tightening caused pain to my ribs and back. I was stunned and scared. Thankfully, no cars were around me and I was going 30mph instead of 70mph when I travel the highway most of the time. If someone was behind me or I had been traveling faster, the incident could have had grave consequences. I was next to a dentist office so I pulled into their parking lot slowly. I turned the car off and looked at the exterior. There was no indication that I had struck anything and there was nothing in the road that would have set the system off. Not even a leaf or bug. I had received a letter 2 days prior about a class action lawsuit against VW describing this same issue going back to 2017. I looked up what to do in the situation and everything online suggested deactivating that feature on the car. I turned the car on and deactivated it. I drove 15 mph to my office 0.4 mi away because I was scared it would happen again. I called my dealership and scheduled a diagnostic appointment. They couldn't get it in until [XXX]. They have had it overnight and have pulled data from it and sent it to VW in Germany apparently. Since I deactivate the feature before each trip, the problem has not happened again for me. There are many stories of this happening online but VW hasn't issued a recall at all and says it isn't an issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11594277 — an unverified report by a vehicle owner.

Aventura, FL Crash 1 injured

STEERING

I was making a right turn, I pressed the gas and turned my wheel right to make the turn and the steering wheel then locked and I couldn’t straighten it out and ended up driving over the sidewalk and crashing into a building. My car was totaled and I went to the hospital due to airbag burns. My insurance picked up the car and it is available to be inspected.

NHTSA complaint #11543338 — an unverified report by a vehicle owner.

Sacramento, CA Crash 1 injured

FORWARD COLLISION AVOIDANCE: WARNINGS

I was driving on a city road and making a right turn on a green light, I glanced to the left to avoid any driver possibly crossing a red light as I usually do as a defensive driver! Before I know it my SUV had jumped the median divider into the other side of the road and landed on another vehicle stopped. The safety system did not give me any signals to stop or to auto stop. I was very slow and from previous experience with this vehicle it did stop at being close to a concrete side of the street but in this situation it did not. None of ADAS parts of the system worked! My ATLAS is badly damaged so is the other car. I have other issues in the last month that were not as dangerous but are glitches in the safety and technology package. I contacted VW but they said that the design does not cover this, which is not correct based on other situations I noticed in the last three months since I purchased this vehicle.

NHTSA complaint #11508773 — an unverified report by a vehicle owner.

Sacramento, CA Crash 1 injured

LANE DEPARTURE: ASSIST

I was driving on a city road and making a right turn on a green light, I glanced to the left to avoid any driver possibly crossing a red light as I usually do as a defensive driver! Before I know it my SUV had jumped the median divider into the other side of the road and landed on another vehicle stopped. The safety system did not give me any signals to stop or to auto stop. I was very slow and from previous experience with this vehicle it did stop at being close to a concrete side of the street but in this situation it did not. None of ADAS parts of the system worked! My ATLAS is badly damaged so is the other car. I have other issues in the last month that were not as dangerous but are glitches in the safety and technology package. I contacted VW but they said that the design does not cover this, which is not correct based on other situations I noticed in the last three months since I purchased this vehicle.

NHTSA complaint #11508773 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Bloomfield Hills, MI

POWER TRAIN

On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe situation on the side of the road. After allowing the vehicle to sit for several minutes, I was able to restart it and drive it a short distance to a nearby parking lot. I then arranged for the vehicle to be towed to Mike Savoie Volkswagen for diagnosis and repair. The repairs were completed, and the vehicle was returned to me by Mike Savoie Volkswagen on July 13. A copy of the repair documentation is attached.

NHTSA complaint #11758862 — an unverified report by a vehicle owner.

Bloomfield Hills, MI

POWER TRAIN

On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it stopped completely. With my entire family in the vehicle, being stranded on the shoulder of I-75 created a very unsafe and concerning situation. After allowing the vehicle to rest for several minutes, I was able to restart it and drive it home. I then arranged for the vehicle to be towed from my home to Mike Savoie Volkswagen for diagnosis and repair. The vehicle had already experienced a similar EPC-related failure previously and had been repaired by Mike Savoie Volkswagen. Following this July 13 incident, the vehicle remained at the dealership for further repairs and was returned to me on July 24. A copy of the repair documentation is attached.

NHTSA complaint #11758866 — an unverified report by a vehicle owner.

Bloomfield Hills, MI

ELECTRICAL SYSTEM

On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe situation on the side of the road. After allowing the vehicle to sit for several minutes, I was able to restart it and drive it a short distance to a nearby parking lot. I then arranged for the vehicle to be towed to Mike Savoie Volkswagen for diagnosis and repair. The repairs were completed, and the vehicle was returned to me by Mike Savoie Volkswagen on July 13. A copy of the repair documentation is attached.

NHTSA complaint #11758862 — an unverified report by a vehicle owner.

Bloomfield Hills, MI

ELECTRICAL SYSTEM

On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it stopped completely. With my entire family in the vehicle, being stranded on the shoulder of I-75 created a very unsafe and concerning situation. After allowing the vehicle to rest for several minutes, I was able to restart it and drive it home. I then arranged for the vehicle to be towed from my home to Mike Savoie Volkswagen for diagnosis and repair. The vehicle had already experienced a similar EPC-related failure previously and had been repaired by Mike Savoie Volkswagen. Following this July 13 incident, the vehicle remained at the dealership for further repairs and was returned to me on July 24. A copy of the repair documentation is attached.

NHTSA complaint #11758866 — an unverified report by a vehicle owner.

Bloomfield Hills, MI

FUEL/PROPULSION SYSTEM

On July 7, I was driving the vehicle with my son in the car when the EPC warning light suddenly came on. The vehicle immediately went into limp mode and subsequently shut down. I was able to maneuver the vehicle off the main roadway and onto the grass; however, this left my son and me in an unsafe situation on the side of the road. After allowing the vehicle to sit for several minutes, I was able to restart it and drive it a short distance to a nearby parking lot. I then arranged for the vehicle to be towed to Mike Savoie Volkswagen for diagnosis and repair. The repairs were completed, and the vehicle was returned to me by Mike Savoie Volkswagen on July 13. A copy of the repair documentation is attached.

NHTSA complaint #11758862 — an unverified report by a vehicle owner.

Bloomfield Hills, MI

FUEL/PROPULSION SYSTEM

On July 13, I was driving on the I-75 Business Loop access ramp near Bloomfield Hills with my entire family in the vehicle when the EPC warning light came on. The vehicle went into limp mode and subsequently shut down. I was able to pull the vehicle onto the shoulder of the access ramp before it stopped completely. With my entire family in the vehicle, being stranded on the shoulder of I-75 created a very unsafe and concerning situation. After allowing the vehicle to rest for several minutes, I was able to restart it and drive it home. I then arranged for the vehicle to be towed from my home to Mike Savoie Volkswagen for diagnosis and repair. The vehicle had already experienced a similar EPC-related failure previously and had been repaired by Mike Savoie Volkswagen. Following this July 13 incident, the vehicle remained at the dealership for further repairs and was returned to me on July 24. A copy of the repair documentation is attached.

NHTSA complaint #11758866 — an unverified report by a vehicle owner.

Ontario, CA

EXTERIOR LIGHTING

Low beam light failed, was replaced under warranty. Now the other side low beam light is out, there is clearly an issue that VW needs to address here, I can't keep replacing headlights every couple years, this is crazy.

NHTSA complaint #11757805 — an unverified report by a vehicle owner.

Decatur, TX

FUEL/PROPULSION SYSTEM

My car has started to stall out when I am stopped at a sign, light, reversing or a low idle. When I change to reverse from park, the car stalls. I have to put it back in park start and try to reverse again. Same thing happens when I go from reverse to drive. I have done a little research online, and a lot of these 2023 Volkswagen Atlas’s has this issue.

NHTSA complaint #11756573 — an unverified report by a vehicle owner.

Salisbury, MD

ELECTRICAL SYSTEM

The back up camera is no longer working as well as the infotainment system

NHTSA complaint #11754902 — an unverified report by a vehicle owner.

Houston, TX

ENGINE

2023 Volkswagen Atlas R-Line. While driving (moving) on a congested road the vehicle signaled "Please start engine manually" the gas pedal became unresponsive. Power steering, radio, A/C, all still worked, but I had to come to a complete stop to restart engine. The same thing has happened multiple times now with the last one being in the middle of the road trying to complete a U-turn. This is incredibly dangerous for not only my family but others on the road not expecting a vehicle to stall. This has been identified by multiple other owners on-line. There is no warning or change in operation of the vehicle prior to the message coming up. This could lead to a crash, or worse a fatality.

NHTSA complaint #11755094 — an unverified report by a vehicle owner.

Houston, TX

FUEL/PROPULSION SYSTEM

2023 Volkswagen Atlas R-Line. While driving (moving) on a congested road the vehicle signaled "Please start engine manually" the gas pedal became unresponsive. Power steering, radio, A/C, all still worked, but I had to come to a complete stop to restart engine. The same thing has happened multiple times now with the last one being in the middle of the road trying to complete a U-turn. This is incredibly dangerous for not only my family but others on the road not expecting a vehicle to stall. This has been identified by multiple other owners on-line. There is no warning or change in operation of the vehicle prior to the message coming up. This could lead to a crash, or worse a fatality.

NHTSA complaint #11755094 — an unverified report by a vehicle owner.

Dallas, TX

ELECTRICAL SYSTEM

Lost complete control of both the brake and the throttle while attempting to pull into a parking spot at low speed. Car started to roll backwards down a hill and I was unable to stop it. Had to cycle the car off and back on to fix it. Took it to a VW dealership service department and they reported no fault codes so there was nothing they could do. No check engine light or fault codes.

NHTSA complaint #11754756 — an unverified report by a vehicle owner.

Dallas, TX

SERVICE BRAKES

Lost complete control of both the brake and the throttle while attempting to pull into a parking spot at low speed. Car started to roll backwards down a hill and I was unable to stop it. Had to cycle the car off and back on to fix it. Took it to a VW dealership service department and they reported no fault codes so there was nothing they could do. No check engine light or fault codes.

NHTSA complaint #11754756 — an unverified report by a vehicle owner.

Dallas, TX

FUEL/PROPULSION SYSTEM

Lost complete control of both the brake and the throttle while attempting to pull into a parking spot at low speed. Car started to roll backwards down a hill and I was unable to stop it. Had to cycle the car off and back on to fix it. Took it to a VW dealership service department and they reported no fault codes so there was nothing they could do. No check engine light or fault codes.

NHTSA complaint #11754756 — an unverified report by a vehicle owner.

Temple, TX

UNKNOWN OR OTHER

While driving, the vehicle stalls and shuts off completely without warning, creating an immediate safety hazard. This engine stalling occurs randomly at various speeds, including while actively operating the vehicle in traffic. There is no Check Engine Light (CEL), malfunction indicator, or dashboard warning prior to the stalling event, depriving the driver of any advanced notice to safely pull over.A subsequent inspection revealed that the evaporative emissions (EVAP) carbon canister is failing. The component failure allows unmetered fuel vapors or liquid fuel to flood the engine intake tract, rich-loading the engine and causing an immediate stall.

NHTSA complaint #11753871 — an unverified report by a vehicle owner.

Temple, TX

FUEL/PROPULSION SYSTEM

While driving, the vehicle stalls and shuts off completely without warning, creating an immediate safety hazard. This engine stalling occurs randomly at various speeds, including while actively operating the vehicle in traffic. There is no Check Engine Light (CEL), malfunction indicator, or dashboard warning prior to the stalling event, depriving the driver of any advanced notice to safely pull over.A subsequent inspection revealed that the evaporative emissions (EVAP) carbon canister is failing. The component failure allows unmetered fuel vapors or liquid fuel to flood the engine intake tract, rich-loading the engine and causing an immediate stall.

NHTSA complaint #11753871 — an unverified report by a vehicle owner.

at 26,500 miles Martinez, GA

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen Atlas. The contact stated that while reversing, the vehicle suddenly shut off and was restarted. The contact stated that the failure had occurred on three occasions while reversing and while the weather was extremely hot. The vehicle was taken to the local O'Reilly Auto Parts Store who was unable to determine the cause of the failure. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 26,500.

NHTSA complaint #11751739 — an unverified report by a vehicle owner.

Austin, TX

ENGINE

4 times now when the vehicle, 2 times while the vehicle is moving forward and 2 times while the vehicle was moving in reverse the engine has completely shut off and the car stopped moving. The dash said the engine was off and the vehicle needed to be shifted to park and the engine turned back on. During this time the vehicle also lost power steering and brakes. I’ve taken it to the dealership multiple times and they could not diagnose the issue or duplicate it and tell me I need to pick the vehicle up and to just bring it back again.

NHTSA complaint #11751507 — an unverified report by a vehicle owner.

st Augustine, FL

EXTERIOR LIGHTING

The front right Daytime running light went out at 82K miles.

NHTSA complaint #11750265 — an unverified report by a vehicle owner.

at 52,000 miles Punta Gorda, FL

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

The contact owns a 2023 Volkswagen Atlas. The contact stated that while having a routine oil change at a local dealer, the dealer informed the contact that the cylinder head gasket was rusted. The dealer provided a 60 percent discount, and the vehicle was repaired. Six weeks later, while driving at 45 MPH, the vehicle suddenly stalled, but the contact was able to avoid a crash. All of the warning lights illuminated. A mobile mechanic initially checked the battery and later determined that the fuel pump control module had failed. No further information was available. The vehicle was towed to the contact's residence. The manufacturer had not been contacted. The failure mileage was approximately 52,000.

NHTSA complaint #11748465 — an unverified report by a vehicle owner.

at 52,000 miles Punta Gorda, FL

ENGINE AND ENGINE COOLING

The contact owns a 2023 Volkswagen Atlas. The contact stated that while having a routine oil change at a local dealer, the dealer informed the contact that the cylinder head gasket was rusted. The dealer provided a 60 percent discount, and the vehicle was repaired. Six weeks later, while driving at 45 MPH, the vehicle suddenly stalled, but the contact was able to avoid a crash. All of the warning lights illuminated. A mobile mechanic initially checked the battery and later determined that the fuel pump control module had failed. No further information was available. The vehicle was towed to the contact's residence. The manufacturer had not been contacted. The failure mileage was approximately 52,000.

NHTSA complaint #11748465 — an unverified report by a vehicle owner.

Lawton, OK

EXTERIOR LIGHTING

The vehicle shuts off unexpectedly. When parked or reversing. Requires the car to be put in park and then restarted.

NHTSA complaint #11748253 — an unverified report by a vehicle owner.

Lawton, OK

ELECTRICAL SYSTEM

The vehicle shuts off unexpectedly. When parked or reversing. Requires the car to be put in park and then restarted.

NHTSA complaint #11748253 — an unverified report by a vehicle owner.

Lawton, OK

ENGINE

The vehicle shuts off unexpectedly. When parked or reversing. Requires the car to be put in park and then restarted.

NHTSA complaint #11748253 — an unverified report by a vehicle owner.

Summersville, KY

EXTERIOR LIGHTING

Component/System Failed: The driver-side daytime running light (DRL) failed unexpectedly. The failed LED lighting component is available for inspection upon request. Safety Risk: This failure created a significant safety concern because daytime running lights are designed to improve vehicle visibility to other drivers during daylight and low-visibility conditions. DRLs are an important safety feature intended to reduce the risk of collisions by making vehicles more noticeable on the road. The fact that one side of the front lighting system was not functioning reduced the visibility and recognition of my vehicle to other motorists. Additionally, no dashboard warning light, alert, or notification appeared to inform me that the daytime running light had failed. Without any warning system, drivers may unknowingly operate the vehicle with a non-functioning safety component for an extended period of time. Dealer/Service Confirmation: I was informed by Volkswagen service that the LED daytime running light assembly requires a full headlight assembly replacement. Inspections: At this time, the vehicle/component has not been inspected by police or insurance representatives. The component is available for manufacturer or agency inspection upon request. Warning Lamps or Symptoms Prior to Failure: There were no warning lamps, dashboard messages, or other symptoms prior to the failure. The vehicle provided no indication whatsoever that the daytime running light was no longer functioning. The issue was only discovered visually by another person outside the vehicle. Additional Concerns: I am also concerned about the cost and longevity of this component. The replacement part alone reportedly costs over $1,000, not including labor costs. This appears excessive for a vehicle that is only approximately three years old. LED lighting system

NHTSA complaint #11745814 — an unverified report by a vehicle owner.