Owners have filed 20 complaints
about the 1997 Volkswagen Cabrio with NHTSA between 1998 and 2013.
The largest single group is the electrical system.
Across this model's run it ranks 6 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 29
Against the median year of the Volkswagen Cabrio. 50 means typical for this
model; 100 means roughly double.
Severity — 77
15% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1997 compares with every other Volkswagen Cabrio
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 1997 Volkswagen Cabrio
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Electrical System
525.0%
0 crashes, 2 fires · median 169,000 mi
Engine & Cooling
315.0%
Acceleration & Cruise Control
210.0%
Brakes
210.0%
Other & Unspecified
15.0%
Equipment & Accessories
15.0%
Stability & Traction Control
15.0%
0 crashes, 1 fires · median 75,000 mi
Tires
15.0%
Fuel & Propulsion
15.0%
Median failure at 110,000 miles
Lights
15.0%
Median failure at 50,000 miles
Body & Structure
15.0%
Airbags
15.0%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
50,000 – 74,999 miles
116.7%
75,000 – 99,999 miles
233.3%
100,000 – 149,999 miles
116.7%
150,000+ miles
233.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 1998peak 4May 2013
NHTSA investigations into the 1997 Volkswagen Cabrio
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE00033Opened 10 Aug 2000Closed 28 Dec 2000VEHICLE SPEED CONTROL:LINKAGES
FUEL TANK PUNCTURE
THE OFFICE OF DEFECTS INVESTIGATION OPENED THIS INVESTIGATION ON AUGUST 10, 2000 BASED ON 9 REPORTS REGARDING PUNCTURED FUEL TANKS INVOLVING THE JETTA, PASSAT, AND CABRIO MODELS.THE REPORTS INDICATE ADDITIONAL REPORTS IN ITS RESPONSE TO THE PRELIMINARY EVALUATION.THIS INVESTIGATION HAS BEEN UPGRADED FOR FURTHER STUDY.
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 75,000 milesMorris Plains, NJFire
ELECTRICAL SYSTEM
IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.
NHTSA complaint #10512283 — an unverified report by a vehicle owner.
at 75,000 milesMorris Plains, NJFire
ELECTRONIC STABILITY CONTROL (ESC)
IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.
NHTSA complaint #10512283 — an unverified report by a vehicle owner.
Fredericksburg, VAFire
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ELECTRICAL FIRE IN ENGINE - APPARENT SHORT IN STARTER WIRING
NHTSA complaint #706112 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 75,000 milesMorris Plains, NJFire
ELECTRICAL SYSTEM
IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.
NHTSA complaint #10512283 — an unverified report by a vehicle owner.
at 75,000 milesMorris Plains, NJFire
ELECTRONIC STABILITY CONTROL (ESC)
IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.
NHTSA complaint #10512283 — an unverified report by a vehicle owner.
at 169,000 milesGlen Burnie, MD
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING MY VW CABRIO HOME LAST NIGHT THE HIGHLIGHTS, DASH LIGHTS, HEATER FAN AND RADIO ALL SUDDENLY WENT OFF AND THE ABS FAILURE LIGHT CAME ON. I PULLED THE CAR OFF THE ROAD AND THE LIGHTS SUDDENLY CAME BACK ON AND I WAS ABLE TO DRIVE THE LAST FEW MILES HOME. I SPOKE TO A SERVICE MANAGER AT VW TODAY ABOUT THIS PROBLEM AND IT TURNS OUT IT IS AN ELECTRICAL PART ASSOCIATED WITH THE CARS IGNITION SWITCH AND THAT IT IS WELL KNOWN AND COMMON FAILURE WITH THIS CAR. I CALLED VW HEAD QUARTERS AND SPOKE TO A CUSTOMER ADVOCATE ABOUT THIS AND THEY TOLD ME THERE WAS NO RECALL AND THAT VW HAD NOT CONSIDERED THIS TO BE A SAFETY PROBLEM THAT WARRANTED A RECALL.
NHTSA complaint #10214882 — an unverified report by a vehicle owner.
at 169,000 milesGlen Burnie, MD
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHILE DRIVING MY VW CABRIO HOME LAST NIGHT THE HIGHLIGHTS, DASH LIGHTS, HEATER FAN AND RADIO ALL SUDDENLY WENT OFF AND THE ABS FAILURE LIGHT CAME ON. I PULLED THE CAR OFF THE ROAD AND THE LIGHTS SUDDENLY CAME BACK ON AND I WAS ABLE TO DRIVE THE LAST FEW MILES HOME. I SPOKE TO A SERVICE MANAGER AT VW TODAY ABOUT THIS PROBLEM AND IT TURNS OUT IT IS AN ELECTRICAL PART ASSOCIATED WITH THE CARS IGNITION SWITCH AND THAT IT IS WELL KNOWN AND COMMON FAILURE WITH THIS CAR. I CALLED VW HEAD QUARTERS AND SPOKE TO A CUSTOMER ADVOCATE ABOUT THIS AND THEY TOLD ME THERE WAS NO RECALL AND THAT VW HAD NOT CONSIDERED THIS TO BE A SAFETY PROBLEM THAT WARRANTED A RECALL.
NHTSA complaint #10214882 — an unverified report by a vehicle owner.
Losangeles, CA
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CAR: 1997 VW CABRIO: AT 92.890 MILES, THE AIRBAG LIGHT WENT ON. VW DETERMINED, THIS WAS DUE TO A DEFECTIVE CLOCKSPRING (RESISTANCE TOO HIGH). AIRBAG IS NOT FUNCTIONING WITHOUT CLOCKSPRING.
NHTSA complaint #10137429 — an unverified report by a vehicle owner.
at 50,000 milesSAN Diego, CA
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
1-2) I FOUND THE FOLLOWING RECALL FOR THE VW JETTA. THE DEFECTIVE HAZARD AND TURNSIGNAL PORTION OF THE RECALL HAS HAPPENED TO MY 1997 VW CABRIO HIGHLINE SINCE 2001 GETTING WORSE EACH YEAR. SEE BELOW, RECALL DATED DECEMBER 24, 2004. I HAVE NOT HAD A CONSEQUENCE DUE TO THIS, BUT I WOULD IMAGINE THAT MY CAR COULD BE HIT FROM BEHIND WITHOUT HAZARDS OR TURNSIGNALS. 3) I TOOK MY CABRIO IN TO THE DEALERSHIP IN 2003 TO REQUEST HELP WITH DEFECTIVE HAZARD AND TURNSIGNALS AND THEY CHARGED ME FOR LABOR TO IDENTIFY THE PROBLEM. IT WAS NOT IDENTIFIED AND THEY SAID IT WOULD BE EXTEREMLY EXPENSIVE TO IDENTIFY AND FIX. SO I DON'T KNOW THE CORRECTION. NOTE: I WAS UNABLE TO SEARCH FOR VW, CABRIO RECALLS ON YOUR WEBSITE. THE SITE LIMITS ME TO SEARCHING FOR THE JETTA ONLY. DECEMBER 24, 2004 VOLKSWAGEN IS RECALLING 369,284 CARS FOR VARIOUS DEFECTS, INCLUDING LEAKING FUEL PUMPS AND DEFECTIVE HAZARD LIGHT SWITCHES, THE NATIONAL HIGHWAY TRANSPORTATION AGENCY (NHTSA) SAID. VW IS RECALLING 300,000 GOLF, GTI AND JETTA CARS FROM 2000-2002 MODEL YEARS BECAUSE THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME DUE TO HIGH ELECTRICAL CURRENT LOAD FROM TURN-SIGNAL BULBS, ACCORDING OT NHTSA. VW, EUROPE'S BIGGEST AUTOMAKER, IS ALSO RECALLING 19,284 GOLF, JETTA, BEETLE AND PASSAT CARS FROM 2004-2005 MODEL YEARS BECAUSE A LEAKING DIESEL FUEL PUMP COULD LEAD TO A FIRE. THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP. ALSO, VOLKSWAGEN SAID IT IS CHECKING AS MANY AS 447,000 CARS MADE BETWEEN 2001 AND 2003, INCLUDING THE GOLF, GTI AND JETTA MODELS, FOR POSSIBLE AIRBAG PROBLEMS AFTER OFFICIALS CAME UP WITH 107 CASES IN WHICH SIDE-DOOR AIRBAGS MAY HAVE DEPLOYED IMPROPERLY.
NHTSA complaint #10129197 — an unverified report by a vehicle owner.
Southbridge, MA
STRUCTURE:BODY:ROOF AND PILLARS
THE CONVERTIBLE TOP RIPPED OPEN ON THE SEAM WHILE DRIVING ON THE HIGHWAY.
NHTSA complaint #10046905 — an unverified report by a vehicle owner.
at 110,000 milesO'fallon, MO
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CONSUMER STATED THE GAS TANK CRACKED. DEALER NOTIFIED.*AK. WHEN THE CONSUMER STARTED THE VEHICLE AND BACKED OUT OF THE GARAGE, GASOLINE SPILLED ONTO THE GARAGE FLOOR. THE CONSUMER PUSHED THE VEHICLE TO THE END OF THE DRIVEWAY FOR SAFETY. *PH
NHTSA complaint #10031417 — an unverified report by a vehicle owner.
Lawrence, KS
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EXTREME EXHAUST INTRUSION INTO PASSANGER COMPARTMENT, INTO DEALER AND INDEPENDENT SHOPS MANY TIMES WITH NO RESULTS.
NHTSA complaint #760032 — an unverified report by a vehicle owner.
SAN Diego, CA
UNKNOWN OR OTHER
WHILE DRIVING ABOUT 65 MPH TOOK FOOT OFF ACCELERATOR PEDAL, BUT THE ENGINE DID NOT DECELERATE. HAD TO APPLY EMERGENCY BRAKES TO CONTROL VEHICLE. THEN, TOOK VEHICLE TO DEALER. BUT, THEY COULD NOT FIND OUT WHAT HAD CAUSED THE SITUATION.*AK THE FLOOR MAT WAS CAUGHT UNDER THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE NOT TO DECELERATE, THIS WAS ACCORDING TO 2 OTHER DEALERS.
NHTSA complaint #894441 — an unverified report by a vehicle owner.
SAN Diego, CA
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ABOUT 65 MPH TOOK FOOT OFF ACCELERATOR PEDAL, BUT THE ENGINE DID NOT DECELERATE. HAD TO APPLY EMERGENCY BRAKES TO CONTROL VEHICLE. THEN, TOOK VEHICLE TO DEALER. BUT, THEY COULD NOT FIND OUT WHAT HAD CAUSED THE SITUATION.*AK THE FLOOR MAT WAS CAUGHT UNDER THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE NOT TO DECELERATE, THIS WAS ACCORDING TO 2 OTHER DEALERS.
NHTSA complaint #894441 — an unverified report by a vehicle owner.
Mesa, AZ
SERVICE BRAKES, AIR:ANTILOCK
THE ABS SENSOR LIGHT COMES ON, IT WAS SAID TO BE A BAD SENSOR ON THE LEFT REAR WHEEL AND WAS REPLACED. SHORTLY AFTER THAT THE LIGHT BEGAN COMING ON AGAIN INTERMITTENTLY. THE WARRENTY HAD EXPIRED AND I HAVE NOT TAKEN CARE OF THE PROBLEM AS YET.
NHTSA complaint #730775 — an unverified report by a vehicle owner.
Mesa, AZ
SERVICE BRAKES, AIR:ANTILOCK
THE ABS SENSOR LIGHT COMES ON, IT WAS SAID TO BE A BAD SENSOR ON THE LEFT REAR WHEEL AND WAS REPLACED. SHORTLY AFTER THAT THE LIGHT BEGAN COMING ON AGAIN INTERMITTENTLY. THE WARRENTY HAD EXPIRED AND I HAVE NOT TAKEN CARE OF THE PROBLEM AS YET.
NHTSA complaint #730775 — an unverified report by a vehicle owner.
Walden, NY
VEHICLE SPEED CONTROL
MY VEHICLES ACCELERATOR CLIMBED FROM 55 MPH TO 95 MPH AND I COULD NOT STOP THE CAR FOR 15 MINUTES.IT COST ME APPROX $200 TO GET MY CAR "FIXED" AND I WANT THE DEALER TO REIMBURSE ME.
NHTSA complaint #719629 — an unverified report by a vehicle owner.
Long Beach, CA
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONER FAILED, NEW UNIT SMELLS OF MILDEW. YH
NHTSA complaint #609049 — an unverified report by a vehicle owner.
Dumfries, VA
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN
NHTSA complaint #710814 — an unverified report by a vehicle owner.
Dumfries, VA
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN
NHTSA complaint #710814 — an unverified report by a vehicle owner.
Dumfries, VA
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN
NHTSA complaint #710814 — an unverified report by a vehicle owner.
Fredericksburg, VAFire
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ELECTRICAL FIRE IN ENGINE - APPARENT SHORT IN STARTER WIRING
NHTSA complaint #706112 — an unverified report by a vehicle owner.
Northridge, CA
TIRES
RIGHT REAR TIRE WALL BLEW OUT. DRIVER DID NOT HIT AN OBJECT. TIRE CUT GASH IN GASOLINE TANK AND CUT BRAKE LINE. FIRE DEPARTMENT RESPONDED TO SCENE. NO FIRE RESULTED. VW DISCLAIMS ALL RESPONSIBILITY, BUT IT SEEMS OBVIOUS THAT A GAS TANK THAT CAN BE CUT THROUGH BY A BLOWN TIRE IS INADEQUATELY PROTECTED, TOO THIN OR OTHERWIDE DEFECTIVE. VW DENIES A DESIGN DEFECT. ALTHOUGH NOBODY WAS HURT, THE RESULTS WOULD HAVE BEEN CATASTROPIC IF A SPARK HAD IGNITED TE SPILLING GASOLINE. PLEASE CONTACT OWNER AT ABOVE TEL. NUMBER OR AT HOME 818-360-5485 OR HER HUSBAND KENNETH HELD AT 909-596-1848 OR SAME HOME TEL.
NHTSA complaint #540168 — an unverified report by a vehicle owner.