FaultScore

FaultScore report

1997 Volkswagen Cabrio problems

Owners have filed 20 complaints about the 1997 Volkswagen Cabrio with NHTSA between 1998 and 2013. The largest single group is the electrical system. Across this model's run it ranks 6 of 8 worst.

B

FaultScore 38/100

Higher is worse. Measured against the other years of the Volkswagen Cabrio.

How this is worked out

The numbers

20

Complaints

0

Crashes reported

3

Fires reported

0

Injuries reported

92,500 mi

Median mileage at failure

Half of reported failures happened before this

0%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 29 vs 50 Severity 77 vs 50 Early failure 0 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 29
Against the median year of the Volkswagen Cabrio. 50 means typical for this model; 100 means roughly double.
Severity — 77
15% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 0
0% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1997 compares with every other Volkswagen Cabrio

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1997 Volkswagen Cabrio

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 5 25.0%

0 crashes, 2 fires · median 169,000 mi

Engine & Cooling 3 15.0%
Acceleration & Cruise Control 2 10.0%
Brakes 2 10.0%
Other & Unspecified 1 5.0%
Equipment & Accessories 1 5.0%
Stability & Traction Control 1 5.0%

0 crashes, 1 fires · median 75,000 mi

Tires 1 5.0%
Fuel & Propulsion 1 5.0%

Median failure at 110,000 miles

Lights 1 5.0%

Median failure at 50,000 miles

Body & Structure 1 5.0%
Airbags 1 5.0%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

50,000 – 74,999 miles 1 16.7%
75,000 – 99,999 miles 2 33.3%
100,000 – 149,999 miles 1 16.7%
150,000+ miles 2 33.3%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Aug 1998 peak 4 May 2013

NHTSA investigations into the 1997 Volkswagen Cabrio

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE00033 Opened 10 Aug 2000 Closed 28 Dec 2000 VEHICLE SPEED CONTROL:LINKAGES

FUEL TANK PUNCTURE

THE OFFICE OF DEFECTS INVESTIGATION OPENED THIS INVESTIGATION ON AUGUST 10, 2000 BASED ON 9 REPORTS REGARDING PUNCTURED FUEL TANKS INVOLVING THE JETTA, PASSAT, AND CABRIO MODELS.THE REPORTS INDICATE ADDITIONAL REPORTS IN ITS RESPONSE TO THE PRELIMINARY EVALUATION.THIS INVESTIGATION HAS BEEN UPGRADED FOR FURTHER STUDY.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 75,000 miles Morris Plains, NJ Fire

ELECTRICAL SYSTEM

IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.

NHTSA complaint #10512283 — an unverified report by a vehicle owner.

at 75,000 miles Morris Plains, NJ Fire

ELECTRONIC STABILITY CONTROL (ESC)

IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.

NHTSA complaint #10512283 — an unverified report by a vehicle owner.

Fredericksburg, VA Fire

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

ELECTRICAL FIRE IN ENGINE - APPARENT SHORT IN STARTER WIRING

NHTSA complaint #706112 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 75,000 miles Morris Plains, NJ Fire

ELECTRICAL SYSTEM

IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.

NHTSA complaint #10512283 — an unverified report by a vehicle owner.

at 75,000 miles Morris Plains, NJ Fire

ELECTRONIC STABILITY CONTROL (ESC)

IGNITION SWITCH FAILS TO RETURN FROM STARTER POSITION -- BURNING OUT STARTER. THIS IS A KNOW PROBLEM WITH 1997 A4 BUT WAS NEVER REPORTED/CARRIED OVER TO THE 1997 CABRIOLET. ALSO, KEY-IN-IGNITION-STATUS MAINTAINED EVEN AFTER KEY REMOVED FROM IGNITION CAUSING BATTERY TO RUN DOWN.

NHTSA complaint #10512283 — an unverified report by a vehicle owner.

at 169,000 miles Glen Burnie, MD

ELECTRICAL SYSTEM:IGNITION

WHILE DRIVING MY VW CABRIO HOME LAST NIGHT THE HIGHLIGHTS, DASH LIGHTS, HEATER FAN AND RADIO ALL SUDDENLY WENT OFF AND THE ABS FAILURE LIGHT CAME ON. I PULLED THE CAR OFF THE ROAD AND THE LIGHTS SUDDENLY CAME BACK ON AND I WAS ABLE TO DRIVE THE LAST FEW MILES HOME. I SPOKE TO A SERVICE MANAGER AT VW TODAY ABOUT THIS PROBLEM AND IT TURNS OUT IT IS AN ELECTRICAL PART ASSOCIATED WITH THE CARS IGNITION SWITCH AND THAT IT IS WELL KNOWN AND COMMON FAILURE WITH THIS CAR. I CALLED VW HEAD QUARTERS AND SPOKE TO A CUSTOMER ADVOCATE ABOUT THIS AND THEY TOLD ME THERE WAS NO RECALL AND THAT VW HAD NOT CONSIDERED THIS TO BE A SAFETY PROBLEM THAT WARRANTED A RECALL.

NHTSA complaint #10214882 — an unverified report by a vehicle owner.

at 169,000 miles Glen Burnie, MD

ELECTRICAL SYSTEM:IGNITION:SWITCH

WHILE DRIVING MY VW CABRIO HOME LAST NIGHT THE HIGHLIGHTS, DASH LIGHTS, HEATER FAN AND RADIO ALL SUDDENLY WENT OFF AND THE ABS FAILURE LIGHT CAME ON. I PULLED THE CAR OFF THE ROAD AND THE LIGHTS SUDDENLY CAME BACK ON AND I WAS ABLE TO DRIVE THE LAST FEW MILES HOME. I SPOKE TO A SERVICE MANAGER AT VW TODAY ABOUT THIS PROBLEM AND IT TURNS OUT IT IS AN ELECTRICAL PART ASSOCIATED WITH THE CARS IGNITION SWITCH AND THAT IT IS WELL KNOWN AND COMMON FAILURE WITH THIS CAR. I CALLED VW HEAD QUARTERS AND SPOKE TO A CUSTOMER ADVOCATE ABOUT THIS AND THEY TOLD ME THERE WAS NO RECALL AND THAT VW HAD NOT CONSIDERED THIS TO BE A SAFETY PROBLEM THAT WARRANTED A RECALL.

NHTSA complaint #10214882 — an unverified report by a vehicle owner.

Losangeles, CA

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

CAR: 1997 VW CABRIO: AT 92.890 MILES, THE AIRBAG LIGHT WENT ON. VW DETERMINED, THIS WAS DUE TO A DEFECTIVE CLOCKSPRING (RESISTANCE TOO HIGH). AIRBAG IS NOT FUNCTIONING WITHOUT CLOCKSPRING.

NHTSA complaint #10137429 — an unverified report by a vehicle owner.

at 50,000 miles SAN Diego, CA

EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

1-2) I FOUND THE FOLLOWING RECALL FOR THE VW JETTA. THE DEFECTIVE HAZARD AND TURNSIGNAL PORTION OF THE RECALL HAS HAPPENED TO MY 1997 VW CABRIO HIGHLINE SINCE 2001 GETTING WORSE EACH YEAR. SEE BELOW, RECALL DATED DECEMBER 24, 2004. I HAVE NOT HAD A CONSEQUENCE DUE TO THIS, BUT I WOULD IMAGINE THAT MY CAR COULD BE HIT FROM BEHIND WITHOUT HAZARDS OR TURNSIGNALS. 3) I TOOK MY CABRIO IN TO THE DEALERSHIP IN 2003 TO REQUEST HELP WITH DEFECTIVE HAZARD AND TURNSIGNALS AND THEY CHARGED ME FOR LABOR TO IDENTIFY THE PROBLEM. IT WAS NOT IDENTIFIED AND THEY SAID IT WOULD BE EXTEREMLY EXPENSIVE TO IDENTIFY AND FIX. SO I DON'T KNOW THE CORRECTION. NOTE: I WAS UNABLE TO SEARCH FOR VW, CABRIO RECALLS ON YOUR WEBSITE. THE SITE LIMITS ME TO SEARCHING FOR THE JETTA ONLY. DECEMBER 24, 2004 VOLKSWAGEN IS RECALLING 369,284 CARS FOR VARIOUS DEFECTS, INCLUDING LEAKING FUEL PUMPS AND DEFECTIVE HAZARD LIGHT SWITCHES, THE NATIONAL HIGHWAY TRANSPORTATION AGENCY (NHTSA) SAID. VW IS RECALLING 300,000 GOLF, GTI AND JETTA CARS FROM 2000-2002 MODEL YEARS BECAUSE THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME DUE TO HIGH ELECTRICAL CURRENT LOAD FROM TURN-SIGNAL BULBS, ACCORDING OT NHTSA. VW, EUROPE'S BIGGEST AUTOMAKER, IS ALSO RECALLING 19,284 GOLF, JETTA, BEETLE AND PASSAT CARS FROM 2004-2005 MODEL YEARS BECAUSE A LEAKING DIESEL FUEL PUMP COULD LEAD TO A FIRE. THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP. ALSO, VOLKSWAGEN SAID IT IS CHECKING AS MANY AS 447,000 CARS MADE BETWEEN 2001 AND 2003, INCLUDING THE GOLF, GTI AND JETTA MODELS, FOR POSSIBLE AIRBAG PROBLEMS AFTER OFFICIALS CAME UP WITH 107 CASES IN WHICH SIDE-DOOR AIRBAGS MAY HAVE DEPLOYED IMPROPERLY.

NHTSA complaint #10129197 — an unverified report by a vehicle owner.

Southbridge, MA

STRUCTURE:BODY:ROOF AND PILLARS

THE CONVERTIBLE TOP RIPPED OPEN ON THE SEAM WHILE DRIVING ON THE HIGHWAY.

NHTSA complaint #10046905 — an unverified report by a vehicle owner.

at 110,000 miles O'fallon, MO

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

CONSUMER STATED THE GAS TANK CRACKED. DEALER NOTIFIED.*AK. WHEN THE CONSUMER STARTED THE VEHICLE AND BACKED OUT OF THE GARAGE, GASOLINE SPILLED ONTO THE GARAGE FLOOR. THE CONSUMER PUSHED THE VEHICLE TO THE END OF THE DRIVEWAY FOR SAFETY. *PH

NHTSA complaint #10031417 — an unverified report by a vehicle owner.

Lawrence, KS

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

EXTREME EXHAUST INTRUSION INTO PASSANGER COMPARTMENT, INTO DEALER AND INDEPENDENT SHOPS MANY TIMES WITH NO RESULTS.

NHTSA complaint #760032 — an unverified report by a vehicle owner.

SAN Diego, CA

UNKNOWN OR OTHER

WHILE DRIVING ABOUT 65 MPH TOOK FOOT OFF ACCELERATOR PEDAL, BUT THE ENGINE DID NOT DECELERATE. HAD TO APPLY EMERGENCY BRAKES TO CONTROL VEHICLE. THEN, TOOK VEHICLE TO DEALER. BUT, THEY COULD NOT FIND OUT WHAT HAD CAUSED THE SITUATION.*AK THE FLOOR MAT WAS CAUGHT UNDER THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE NOT TO DECELERATE, THIS WAS ACCORDING TO 2 OTHER DEALERS.

NHTSA complaint #894441 — an unverified report by a vehicle owner.

SAN Diego, CA

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

WHILE DRIVING ABOUT 65 MPH TOOK FOOT OFF ACCELERATOR PEDAL, BUT THE ENGINE DID NOT DECELERATE. HAD TO APPLY EMERGENCY BRAKES TO CONTROL VEHICLE. THEN, TOOK VEHICLE TO DEALER. BUT, THEY COULD NOT FIND OUT WHAT HAD CAUSED THE SITUATION.*AK THE FLOOR MAT WAS CAUGHT UNDER THE ACCELERATOR PEDAL AND CAUSED THE VEHICLE NOT TO DECELERATE, THIS WAS ACCORDING TO 2 OTHER DEALERS.

NHTSA complaint #894441 — an unverified report by a vehicle owner.

Mesa, AZ

SERVICE BRAKES, AIR:ANTILOCK

THE ABS SENSOR LIGHT COMES ON, IT WAS SAID TO BE A BAD SENSOR ON THE LEFT REAR WHEEL AND WAS REPLACED. SHORTLY AFTER THAT THE LIGHT BEGAN COMING ON AGAIN INTERMITTENTLY. THE WARRENTY HAD EXPIRED AND I HAVE NOT TAKEN CARE OF THE PROBLEM AS YET.

NHTSA complaint #730775 — an unverified report by a vehicle owner.

Mesa, AZ

SERVICE BRAKES, AIR:ANTILOCK

THE ABS SENSOR LIGHT COMES ON, IT WAS SAID TO BE A BAD SENSOR ON THE LEFT REAR WHEEL AND WAS REPLACED. SHORTLY AFTER THAT THE LIGHT BEGAN COMING ON AGAIN INTERMITTENTLY. THE WARRENTY HAD EXPIRED AND I HAVE NOT TAKEN CARE OF THE PROBLEM AS YET.

NHTSA complaint #730775 — an unverified report by a vehicle owner.

Walden, NY

VEHICLE SPEED CONTROL

MY VEHICLES ACCELERATOR CLIMBED FROM 55 MPH TO 95 MPH AND I COULD NOT STOP THE CAR FOR 15 MINUTES.IT COST ME APPROX $200 TO GET MY CAR "FIXED" AND I WANT THE DEALER TO REIMBURSE ME.

NHTSA complaint #719629 — an unverified report by a vehicle owner.

Long Beach, CA

EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONER FAILED, NEW UNIT SMELLS OF MILDEW. YH

NHTSA complaint #609049 — an unverified report by a vehicle owner.

Dumfries, VA

ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN

NHTSA complaint #710814 — an unverified report by a vehicle owner.

Dumfries, VA

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN

NHTSA complaint #710814 — an unverified report by a vehicle owner.

Dumfries, VA

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

I'M NOT SURE IF THIS FALLS WITHIN YOUR AREA OR RESPONSIBILITY. I AM REPORTING THIS BECAUSE I DON'T BELIEVE A TWO YEAR OLD VEHICLE PURCHASED BRAND-NEW, SHOULD HAVE BOTH THE ALTERNATOR AND RADIATOR FAN MOTOR FAIL SO SOON. I THOUGHT THIS MAY BE A MANUFACTURER'S DEFECT. THANKS IN ADVANCE FOR ANY INFORMATION YOU CAN

NHTSA complaint #710814 — an unverified report by a vehicle owner.

Fredericksburg, VA Fire

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

ELECTRICAL FIRE IN ENGINE - APPARENT SHORT IN STARTER WIRING

NHTSA complaint #706112 — an unverified report by a vehicle owner.

Northridge, CA

TIRES

RIGHT REAR TIRE WALL BLEW OUT. DRIVER DID NOT HIT AN OBJECT. TIRE CUT GASH IN GASOLINE TANK AND CUT BRAKE LINE. FIRE DEPARTMENT RESPONDED TO SCENE. NO FIRE RESULTED. VW DISCLAIMS ALL RESPONSIBILITY, BUT IT SEEMS OBVIOUS THAT A GAS TANK THAT CAN BE CUT THROUGH BY A BLOWN TIRE IS INADEQUATELY PROTECTED, TOO THIN OR OTHERWIDE DEFECTIVE. VW DENIES A DESIGN DEFECT. ALTHOUGH NOBODY WAS HURT, THE RESULTS WOULD HAVE BEEN CATASTROPIC IF A SPARK HAD IGNITED TE SPILLING GASOLINE. PLEASE CONTACT OWNER AT ABOVE TEL. NUMBER OR AT HOME 818-360-5485 OR HER HUSBAND KENNETH HELD AT 909-596-1848 OR SAME HOME TEL.

NHTSA complaint #540168 — an unverified report by a vehicle owner.