2009 Volkswagen EOS engine problems

ENGINE

Car randomly turning off/on. Key stuck in ignition, cannot turn off or on. Bouncing from on to accessory mode without user control. Vehicle was taken to dealership, VW North America has not been very helpful. Could have gotten into an accident as this occured in the road turning into a restaurant. No lights came on about this. Dealership has had car for 3+ weeks "waiting for parts". VW North America does not want to get involved. To kill the engine I had to pull the fuel pump fuse.

NHTSA complaint #11739271 — an unverified report by a vehicle owner.

ENGINE

approximately 6 years my daughter and her boyfriend were driving and she heard a loud pop sound, and thought it might be a tire but it wasnt behaving like it was and then all of the sudden people are driving next to her telling her to pull over cuz the car was on fire, she pulled it over and as soon as she got out the whole car caught fire. when they noticed the fire it had started near or under the passenger front seat, there was no warning lamps or any problems proir. The auto insurance company took the car and they said they inspected it but never gave me any answers, they simply paid off my loan and that was it. The fire department put out the fire, the car was burnt to a crisp, and the fire men were accusing my kid of smoking and starting the fire, so they did no investigation.

NHTSA complaint #11732242 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2009 Volkswagen Eos. The contact stated that while the vehicle was parked, the contact became aware of a persistent oil leak on the ground. The vehicle had undergone three separate repairs to resolve the failure, but the oil leak persisted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel was running lean. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 150,000.

NHTSA complaint #11729062 — an unverified report by a vehicle owner.

ENGINE

IT HAS A MAJOR OIL LEAK AND ONLY HAS 56,000 MILES ON IT. THE LEAK IS AT REAR MAIN SEAL AND UPPER TIMING GASKET. I FEEL DUE TO THE LOW MILEAGE, THIS SHOULD NOT HAPPEN. DUE TO WHERE THE OIL LEAK IS PRESENT, THE ENGINE NEEDS TO BE PULLED WHICH IS A VERY EXPENSIVE REPAIR. I FEEL THIS SHOULD BE UNDER THE POWER TRAIN WARRANTY.

NHTSA complaint #11318394 — an unverified report by a vehicle owner.

ENGINE

2009 VOLKSWAGEN EOS 2.0T TSI ENGINE TIMING CHAIN TENSIONER FAILURE DUE DEFECTIVE DESIGN. CAR DID NOT START AND I HAD TO CHANGE THE ENGINE AT MY EXPENSE. NOW I AM NOT SURE IF THE NEW ENGINE (USED) HAS THE NEW DESIGN VERSION TENSIONER OR THE OLD. I HAVE INVESTIGATED AND THIS IS A VERY COMMON FAILURE. THIS MOST ENGINE CODE IS CCTA AND IS USED IN MANY VW CARS 2008 AND UP. VOLKSWAGEN SENT A BOLETN EXPLAINING THIS FAILURE AND CHANGE THE DESIGN OF THE TENSIONER ON 2012 THIS FAILURE MAY CAUSE CATASTROFIC ENGINE FAILURE AND DESTROY IT. VW HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE.

NHTSA complaint #11182065 — an unverified report by a vehicle owner.

ENGINE

TIMING CHAIN TENSIONER SYSTEM FAILURE I'M REACHING OUT IN REGARDS TO LEGAL ADVICE REGARDING TIMING CHAIN TENSIONER SYSTEM FAILURE ON MY 2009 VOLKSWAGEN EOS. WHILE TRAVELING WITH MY TWO YOUNG SONS FOR THEIR SPRING BREAK, MY CAR COMPLETELY FAILED (WHILE IN-MOTION), PUTTING BOTH MY LIFE AND THE LIVES OF MY TWO CHILDREN IN HARM'S WAY. THE TIME AND RESOURCES SPENT GETTING MY CAR TOWED TO THE MECHANIC, EMOTIONAL TRAUMA/STRESS, AND LOSS IN PRODUCTIVITY HAS BEEN A BLOW FOR MY FAMILY- NOT TO MENTION THE COST TO REPAIR (WHICH I HAVE YET TO RECEIVE THE INVOICE). UPON RESEARCHING THE ISSUE, IT WAS UPSETTING TO LEARN THAT THIS WAS A COMMON PROBLEM FOR VOLKSWAGEN- TO THE POINT WHERE THEY'VE FACED LITIGATION ON NUMEROUS OF FRONTS. THERE ARE ALSO REPORTS WHERE VW ADJUSTED THEIR PRODUCTION/MANUFACTURING PROCESS IN 2012 TO ADDRESS 'SAID ISSUE'. YET VW HAS YET TO DO WHAT'S IN THE BEST INTEREST OF THEIR CONSUMERS THAT OWN MODELS PRIOR TO 2012. I DON'T EXPECT VOLKSWAGEN TO GIVE ME A BRAND NEW CAR, BUT I DO EXPECT THEM TO TAKE RESPONSIBILITY FOR THEIR PRODUCTS. IF THE TIMING CHAIN WAS FAULTY AND THEY WERE WELL AWARE, VW SHOULD BE RESPONSIBLE FOR THE COST. THIS EXPERIENCE HAS EMOTIONALLY TRAUMATIZING FOR MY KIDS AND I ON MULTIPLE FRONTS, AND FOR US TO BE HIT FINANCIALLY IS AN EVEN MORE OF A SLAP IN THE FACE TO MY FAMILY BY THE MANUFACTURE. PLEASE LET ME KNOW IF YOU ARE ABLE TO ASSIST/ADVISE. I LOOK FORWARD TO HEARING FROM YOU - - THANK YOU!!!

NHTSA complaint #11078965 — an unverified report by a vehicle owner.

ENGINE

MY WIFE WAS TURNING INTO A PARKING LOT WHEN THE ENGINE SUDDENLY MADE A NOISE AND LOST FORWARD POWER. SHE WAS STUCK IN THE MIDDLE OF AN INTERSECTION AND COULD HAVE BEEN KILLED! WE SPOKE TO OUR MECHANIC AND HE DIAGNOSED THE PROBLEM AS A FAILED TIMING CHAIN TENSIONER. THIS CAUSED THE ENGINE VALVES TO IMPACT THE PISTONS AND CAUSED CATASTROPHIC ENGINE DAMAGE. WE PAID $2706.25 TO BUY A USED ENGINE AND $1500 IN LABOR FOR THE INSTALLATION. OUR MECHANIC SAID THIS IS VERY COMMON WITH THIS ENGINE AND THAT HE SEE THIS HAPPEN WITH ENGINES THAT HAVE LOW MILEAGE. OUR HAD 80125 WHEN THIS HAPPENED.

NHTSA complaint #11000514 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING AND THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. THE CONSUMER REFERENCED THE AIRBAG RECALL STATING THAT THE MANUFATURER REFUSED TO OFFER ANY ASSISTANCE FOR ABS MODULE.

NHTSA complaint #10981260 — an unverified report by a vehicle owner.

ENGINE

CAR EXPERIENCES SUDDEN LOSS OF ACCELERATION, NEARLY CAUSING ACCIDENT FROM CARS BEHIND. THIS HAS HAPPENED SPORADICALLY IN MOTION ON CITY STREETS AND THE CAR HAS BEEN BACK TO THE DEALER (VW WORLD NPTUNE NJ) SEVERAL TIMES. FIRST TIME THEY COULD NOT REPLICATE PROBLEM AND NOTHING WAS DONE, SECOND TIME THEY REPLACED SEVERAL COMPONENTS AT COST OF $2,000 BUT THAT DID NOT FIX PROBLEM AND NOW IT BACK AT DEALER AND THEY ARE ASKING ANOTHER $1300 FOR REPAIRS.

NHTSA complaint #10906982 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE VEHICLE DROVE ROUGHLY AND HESITATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS NOT ABLE TO REPLICATE THE FAILURE. ON ANOTHER OCCASION, WHILE AT A STOP AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND THE ACCELERATOR PEDAL REQUIRED EXCESSIVE FORCE. IN ADDITION, THE VEHICLE STALLED ON SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA complaint #10776184 — an unverified report by a vehicle owner.

ENGINE

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL WHEN DRIVING. THE CONTACT MENTIONED THAT THE ELECTRONIC POWER STEERING, ENGINE, AND AUTOMATIC TRANSMISSION WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE WAS NOT DETERMINED. THE THROTTLE BODY, COIL PACK, AND FUEL INJECTOR WERE REPLACED BUT THE REMEDY FAILED. THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

NHTSA complaint #10767449 — an unverified report by a vehicle owner.

ENGINE

CHECK ENGINE LIGHT CAME ON, WHEN TAKEN TO DEALERSHIP THEY SAY I HAVE A FAULTY INTAKE MANIFOLD RUNNER AND IT NEEDS TO BE REPLACED. IF NOT THE VEHICLE MAY/WILL STALL. THIS SAME PART WAS RECALLED IN THE 2006-2008 MODELS OF THIS VEHICLE AND SEVERAL OTHERS. ARE THE 2009 MODELS AFFECTED? THE VEHICLE HAS BEEN MAINTAINED ALL MAINTENANCE HAS BEEN DONE TO MANUFACTURERS RECOMMENDATIONS.

NHTSA complaint #10463367 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING:ENGINE

VOLKSWAGEN EOS AUTOMATIC. LAST THURSDAY AUGUST 20TH I WAS MAKING A RIGHT TURN WHEN THE CAR SWITCHED INTO NEUTRAL CAUSING THE CAR BEHIND ME TO HIT THE BRAKES SO AS NOT TO HIT ME. MY CAR THEN SWITCHED INTO DRIVE AND LURCHED FORWARD CAUSING ME TO HIT TO BRAKES SO AS NOT TO HIT THE CAR IN FRONT OF ME. THIS IS THE 3RD TIME SINCE I LEASED THE CAR ON JULY 19TH THAT THE CAR HAS SHIFTED INTO NEUTRAL AND THEN INTO DRIVE. VOLKSWAGEN KNEW OF THE PROBLEM AND YET NOBODY BOTHERED TO TELL ME THAT THE PROBLEM MIGHT EXIST. THE MANUFACTURER SHOULD BE REQUIRED TO INFORM ANY PROSPECTIVE CUSTOMER OF THE PROBLEM. NOW I HAVE A LEASE FOR 3 YEARS AND WHO KNOWS IF THE PROBLEM WILL BE FIXED IN A TIMELY MANNER OR NOT. CUSTOMER SHOULD HAVE THE RIGHT TO RETURN THE CAR AND RECEIVE BACK ALL MONIES PAID IF THE PROBLEM WAS NOT TOLD TO CUSTOMER.

NHTSA complaint #10281557 — an unverified report by a vehicle owner.