2023 Volkswagen ID.4 electrical problems

ELECTRICAL SYSTEM

See attached document for complaint.

NHTSA complaint #11758170 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I received a factory recall notice from Volkswagen regarding the high-voltage battery in my ID.4 (Recall 93EA). I brought the vehicle to Volkswagen South Coast ([XXX]) for the recall repair on XXX completed XXX where the dealer found the battery testing "not OK" and replaced Modules 1, 5, and 12. On XXX — less than three months later — a battery warning light returned. The dealer found fault code P0BBD00 and identified Module 3, a different module not replaced during the recall, as internally defective, and quoted $5,301.68 to replace it. I contacted Volkswagen Customer CARE requesting confirmation of whether this is related to the recall and a technical basis for their determination. Volkswagen responded stating the dealership found the two issues unrelated, but provided no technical explanation for that conclusion. I believe the original recall defect was not fully remedied. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11753789 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am driving home from work and I’m right around the corner from my house. As soon as I try to make a turn, the car begins beeping and the faults “Electrical system malfunction” and “12V power supply” show up. My car does not accelerate, I lose power steering, and I can no longer move while I’m still in the middle of the road with cars around me. Thankfully, there was a slight downhill that allowed me to coast somewhat off the road, but I had to push this 4600+ lbs car (by myself) further so it wasn’t sticking out. I had to get 4 other people to help push the car to my house across a residential collector road which took ~20 mins just to go a couple hundred feet. This is the THIRD time of this occurring, twice I’ve been to the dealership, and twice they told me they couldn’t replicate the issue. The other times “thankfully” occurred when the car was already parked, but one of the instances required a tow; this was not even a week after buying the car. The second time occurred not even 5 hours after getting my car back from the dealership service center, requiring me to ditch the car in the parking lot (dealership was closed). I’ve had the car for a little under a month. This is incredibly unsafe. I work in downtown and go on many major roads/interstates during my commute. If this would’ve happened on the freeway or a busier road, a serious accident and/or injury could’ve occurred.

NHTSA complaint #11752552 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My 2023 Volkswagen ID.4 Pro S AWD (approximately 40,000 miles) has a persistent GPS navigation system failure where the vehicle displays an incorrect location. This is a safety concern as the navigation system cannot be relied upon for accurate directions or location awareness. The following repair attempts have been made at the dealership: - TSB 91-24-05 was performed and was unsuccessful - The OCU (Onboard Communication Unit) was fully replaced and was unsuccessful - A VTA (Volkswagen Technical Assistance) case was opened VW Customer Care, Car-Net, and two separate dealerships have been unable to resolve this issue. I was told by multiple VW representatives that there is currently no available fix and that Car-Net will contact me when a resolution is available — which has not happened despite months of waiting. I am currently within my 4 year/50,000 mile bumper to bumper warranty. Volkswagen has been unable to fulfill their warranty obligation to repair this known defect. This GPS failure affects safe navigation and represents a safety concern for the driver."

NHTSA complaint #11752208 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Potential undercounting of safety defects through Volkswagen’s no-DTC/no-repair process. I recently located and reviewed a video recorded on February 18, 2025. It was originally made to document a remote climate-control malfunction, not a GPS problem. While reviewing it because of recurring GPS and SOS failures, I noticed that the same video also captured an incorrect speed-limit display. While traveling south on US-29/Columbia Pike near Greencastle Road, the vehicle was traveling at 53 mph with cruise control set at 55 mph. Google Maps displayed a 55-mph speed limit while the Volkswagen instrument cluster displayed 35 mph. My 2023 Volkswagen ID.4 remains under warranty. I have taken it to Volkswagen dealers four times for recurring GPS-location, SOS/emergency-communication, and connected-services failures. No permanent repair was completed. Dealers told me that because no relevant diagnostic trouble code was stored, they could not replace a component or perform another repair without Volkswagen authorization. During another failure, when the SOS indicator was not illuminated, I pressed the service-call button. The call did not connect. The system announced vehicle coordinates, but they were incorrect. This raises concern that inaccurate location information could be provided during an emergency if the SOS system relies on the same data. A Volkswagen TAC case was opened, but there was no meaningful progress or documented repair. After escalation, the SOS indicator and some functions appeared to return without an explanation of what action had been performed. The GPS later became inaccurate again. The SOS light remains illuminated, but Volkswagen has not verified the emergency-location function or identified the root cause. My concern is that Volkswagen’s no-DTC repair requirement leaves an observable, recurring safety defect unrepaired and may prevent these events from becoming completed warranty claims or being recognized as part of a broader defect pattern.

NHTSA complaint #11751392 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am reporting a potential safety-related defect in my 2023 Volkswagen ID.4 AWD Pro involving GPS location, SOS/Car-Net/connected services, and driver-assistance availability. The vehicle has repeatedly shown an incorrect GPS location. Authorized VW dealers documented related SOS/connected-services concerns, including “no green light,” “no satellites seen,” an open TAC/Techline case, and no completed verified repair. On a later visit, the dealer documented that there was still no Techline update and no fault codes present for this issue. I have been advised to wait for Volkswagen/Techline/Connected Services because the issue may require a future software, backend, or OTA update. However, the vehicle remains unrepaired while the GPS/SOS/connected-services condition continues. The absence of fault codes may mean the vehicle is not recording a conventional hardware diagnostic trouble code, but the problem is still present. My concern is not merely an infotainment inconvenience. The issue may affect the vehicle’s ability to determine or report its location, the status of SOS/connected services, and the availability of Travel Assist/adaptive cruise-related functions. I did not activate the SOS emergency button as a test because I did not want to initiate a false emergency call. I cannot determine whether this is caused by hardware, software, backend systems, module firmware, or a combination of factors. I also cannot determine whether other vehicles are affected. I am submitting this complaint so NHTSA can review whether this GPS/SOS/connected-services condition warrants further safety review.

NHTSA complaint #11747763 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Backup camera does not work. Pulling the fuse will fix it for 1-2 trips and then will stop working again. Error pops up on dashboard: backup camera error. Affects safety while reversing. Possible safety risk to children and pedestrians if not working properly.

NHTSA complaint #11745372 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Complaint Summary I am filing a complaint against Volkswagen of America for excessive repair delays and lack of customer support for my ID.4. My vehicle has been out of service over a month, with a 7–8 week part delay, leaving me without transportation while still making payments. Details In May 2026, my ID.4 was diagnosed with rodent damage to the wiring harness (not under warranty). However, the part delay is unreasonable. My vehicle will likely be unusable for nearly four months total, and I have continued making full payments. Attempts to Resolve I requested: trade-in/lease option, buyback assistance, rental coverage, and help shipping the vehicle to Texas after relocating. All were denied. Impact I am without a vehicle, still making payments, incurring extra transportation costs, and may have to pay to ship the car. Resolution Requested Rental reimbursement, goodwill compensation, shipping assistance, or buyback/trade-in consideration. Conclusion While not a warranty issue, the prolonged delay and lack of support reflect poor customer care. I am seeking a fair resolution.

NHTSA complaint #11742965 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

2023 Volkswagen ID.4 (VIN [XXX] ), purchased new [XXX]; now ~20,000 miles. Since the first months of ownership it has had recurring, intermittent electrical/software/capacitive-control and safety failures: the center infotainment screen and instrument cluster go blank while driving (loss of speedometer); the power windows operate opposite to the control input or fail to respond (about 1 in 4 drives); the vehicle intermittently fails to detect occupants and enters standby while people are inside, including while charging; door handles malfunction; and the high-voltage battery has recently been overheating. It is subject to recalls 919A/24V-344 (display software), 57J9/24V-651 (door handles), and 93EA/26V-030 & 26V-028 (battery fire risk), yet the defects persist after these remedies. Dealers repeatedly recorded "could not duplicate" - at times despite video I provided - but a second dealer verified the display and window faults and replaced the J685 display unit and the driver's-door master window switch ([XXX], May 2025). VW's own recall filing (24V-344) states a "definitive root cause could not be established." Dealers also clear the CAN bus / fault memory during recall service, erasing the intermittent codes and making the defects hard to document. These failures create genuine crash and fire risk. No crash or injury to date. Dated video and repair-order documentation available - some provided in packet below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11740971 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

12-volt onboard battery error codes, stating battery charge is low, and to safely park the vehicle. Alternatively, drive the vehicle to charge the battery. Or charge the vehicle. The car has been to the dealer for testing, and they say that the on-board battery checks out without any problems, yet I continue to get the battery error codes. We don't feel safe to driving the car in fear of complete lockout failure.

NHTSA complaint #11740645 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Recurring Defects – 2023 Volkswagen ID.4 Pro S Vehicle * Year/Model: Volkswagen ID.4 Pro S * Ongoing recurring defects across software, electrical, interior, safety, and mechanical systems. Aesthetic / Interior Defects Interior Trim and Structural Noises * Fading light bar panel. * Excessive interior plastic creaking during cold weather. * Roof creaking noises in cold temperatures. Software / Electrical / Safety Defects Infotainment System Failures * Infotainment center becomes laggy or unresponsive. * Touchscreen and touch-sensitive buttons frequently fail to respond. * Infotainment screen intermittently shuts down completely and remains black until the vehicle is powered off and restarted. Door Locking / Unlocking Malfunctions * Doors unlock randomly while driving. * Vehicle locks itself while key fob remains inside vehicle. * Trunk may remain unlocked while doors lock. Seatbelt Detection and Warning System Failures * Rear passenger seatbelt warning light activates while passenger is properly restrained. * Warning light cycles on and off intermittently while passenger remains buckled. * Rear seatbelt sensor eventually stopped functioning entirely. * Driver seatbelt warning now intermittently activates while driving at freeway speeds despite seatbelt being engaged. * Audible seatbelt alarm activates randomly while driving. Major Electrical System Failure While Driving Incident occurred while: * Driving uphill at approximately 35 mph. * Sitting stopped at a traffic light on city streets. Symptoms included: * All dashboard warning lights illuminated simultaneously. * Horn activated repeatedly (“beep beep beep”). * Hazard lights activated without driver input. * Turn signal sounds activated unexpectedly. * Event lasted approximately 2–3 minutes. * Vehicle then emitted a power-down sound. * Entire system shut off and later resumed normal operation. Navigation / Connectivity Failures * Satellite/navigation system unable to locate vehicle. * Maps and connected navigati

NHTSA complaint #11739806 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I had recall campaign 919A completed on 4/28/25. NHTSA Safety Issue 24V344000. In March 2926 I was driving on a highway and the same issue that was supposed to be corrected by the recall occurred. The screens went blank and rebooted and the odometer/speedometer display on the dashboard had its colors inverted while the system rebooted. Displays that do not show critical information, such as vehicle speed or the rearview camera image, increase the risk of a crash. NHTSA ID Number: 24V344000 Manufacturer Volkswagen Group of America, Inc. Components BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM Potential Number of Units Affected: 79965

NHTSA complaint #11738467 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The 2023 Volkswagen ID.4 experienced a high-voltage battery system failure yesterday while DC fast charging, about two weeks after the vehicle underwent recall/campaign service related to high-voltage battery monitoring and software updates associated with NHTSA Recall 26V030. During charging, I heard a loud popping sound from the charging port/high-voltage battery area. After disconnecting from the charger, the vehicle displayed warning messages stating: “Electrical system not working correctly. Safely stop the vehicle!” and “Error: 12V power supply. Safely park the vehicle! See owner’s manual.” The Ontario California Volkswagen dealership informed me that a high-voltage battery fuse/protection component malfunctioned or blew and that the vehicle now has to be manually de-energized and partially disassembled to determine the cause of the failure. The vehicle and failed components should be available for inspection through the dealership. I believe this created a serious safety risk because the failure occurred during active DC fast charging involving the high-voltage battery system. I am concerned about fire risk, sudden loss of propulsion, or other high-voltage battery hazards. The issue has been preliminarily confirmed by an authorized Volkswagen dealership, and I was informed Volkswagen engineering representatives may need to assist with the diagnosis. Prior to the failure, the vehicle had recently undergone recall/campaign service on 04/28/2026, and I was informed the battery control module software required multiple sleep cycles to complete the update process. The dealership is charging me approximately $2,000 in diagnostic and battery teardown fees while determining whether repairs will be covered under warranty. I believe the failure may be related to the recall, software update, or a defective high-voltage battery system and I am requesting Volkswagen consider a buyback or other appropriate remedy.

NHTSA complaint #11737465 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I was stopping by my house to quickly pick up something so I pulled into my driveway and clicked the Park button. I heard the reassuring click from the button which usually indicates that I had successfully clicked the button and that the parking brake was engaged. I let go of the brake and looked down at my phone but I felt like the vehicle was starting to creep toward. I looked up just in time to realize that I was rolling towards my opening garage door so I slammed on the brakes before any damage occurred. This was one of two scenarios where I experienced this issue. Another time I experienced the issue happened when I pulled into a supermarket parking lot. I clicked the Park brake and proceeded to undo my seatbelt and exited my ID4. I felt the vehicle slowly roll away but then I heard the parking brake engage (it was the ID4's safety feature to engage the parking brake when it detects that the driver has left the seat). Thankfully the ID4 had barely touched the curb so no damage happened. These incidents cause me to now click the parking brake multiple times to ensure that the vehicle has actually engaged the parking brake. I believe this might be a button issue that happens once in a blue moon because every time I try to recreate the scenario by clicking the button lightly, it had always properly engaged. I will inform my local dealer the next time this vehicle is due for maintenance but until this issue is fixed, I will spam the park button.

NHTSA complaint #11737131 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Hello, My name is [XXX] , and I have been experiencing loss of battery driving range and performance since I purchased my preowned VW ID.4 Pro in February 2025. When I charge the battery to 80% at home and then drive(normal) to a location 20 miles away, I observe losing approximately 40-60 miles, regularly. I use the regenerative braking as much as possible to help restore some of that mileage loss. But this should not be happening. I cannot rely on my vehicle for long trips without charging too many times before reaching my destination. And now we are being advised to not use level 3 public fast charging for concerns of potential fire. And to NOT park in our home garages after charging our vehicles. This recall seems pretty serious. On my first service in December 2025 with Coachella Valley Volkswagon, I explained the issues I described to the service department and was told that it might be a software issue, which was updated. This was before I was unaware of an active Recall from Volkswagon. The very same problems and my concerns still exist currently. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11734957 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM). The contact stated that while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. The contact stated that while charging the vehicle at a charging station, there was an abnormal, exploding sound coming from underneath the vehicle. The contact stated that the failure had occurred while in a drive-thru. The vehicle was safely driven to the residence. The dealer was contacted to schedule an appointment and informed the contact that there was no part available for the repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and advised to reach out to another dealer for the recall repair. Tracy Volkswagen (2605 Auto Plaza Way, Tracy, CA 95304) was contacted and the contact was informed that there was no part available to repair the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 19,200.

NHTSA complaint #11734015 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Prevention, Equipment, Electrical System); and the vehicle was taken to the dealer where the recall repair was performed; however, the vehicle failed to start and became inoperable after the repair. The dealer determined that the emergency call module needed to be replaced but at the vehicle owner’s expense. The contact declined to pay for the repair and contacted the manufacturer, who referred the contact to another dealer for a second opinion. The vehicle remained with the first dealer because the vehicle was undrivable, and because the second dealer was 2 hours away. The vehicle was not repaired. The manufacturer offered no help in covering the cost of the repair. The contact stated that the recall repair had failed to prevent the failure and caused the vehicle to become inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 100,000.

NHTSA complaint #11731782 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or resetting while driving, no display while in reverse, car losing power on highway, car alarm going off while driving, if hazard lights are used, they do not shut off unless the car is off and driver is out of the car for at least ten minutes, interior lights flash on and off (this is a safety issue as is if incredibly difficult to see while driving at night, car has been in shop three times for this, no repairs, the car battery drains incredibly quickly; usually get about 2kWh in town driving, charging errors; charger not recognized, or car displays it is charging, but when complete, it didn’t charge, windows don’t respond to the controls, door handles don’t always work to open the doors; often have to access the car from passenger side (these have been replaced and still don’t work), emergency braking system doesn’t function, car ghost breaks (no objects ahead, clean sensors, driving and brakes slam on), multiple leaks in vehicle including headlights, rear driver tail light, and the light on top of the back hatch, car loses connection to emergency system, infotainment screen doesn’t respond to finger touches and must be reset, to initiate OTA updates, fuse needs to be pulled. I barely drive the car, and it’s my only vehicle. It’s not safe (lighting issues ongoing, alarms, safety features don’t work, can’t get into the car) and not reliable for travel as charging is hit or miss (at commercial charging stations and home charging station), and the battery life is extremely short, even in perfect conditions using cruise control in eco mode, the car only travels about 130 miles.

NHTSA complaint #11731530 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 26V030000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced reduced range and reduced performance due to a failure associated with the recall, and the vehicle had stalled on several occasions and had to be towed to the local dealer. Additionally, while driving, the rear passenger’s side door erroneously opened while a passenger was seated next to the door, and the infotainment screen was unintentionally reset, and the screen went blank. The cause of the failures was not yet determined. The failure mileage was 9,000.

NHTSA complaint #11729717 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am submitting this complaint as a follow-up to three prior NHTSA complaints regarding this same vehicle: Complaint #11714848 (submitted 2/1/2026) Complaint #11714852 (submitted 2/1/2026) Complaint #11716040 (submitted 2/5/2026) These prior complaints document a progression of serious electrical, charging, and vehicle control issues that have worsened over time. Initially, the vehicle experienced widespread software and electrical failures affecting core driving and safety systems, including loss of power while driving, unintended system activation, blank instrument displays, and failure of safety-related features such as the SOS emergency system. These issues escalated to include severe charging system failures, inability to reliably charge the vehicle, dramatically reduced range, and intermittent propulsion loss. On February 4, 2026, the vehicle became completely inoperable, displaying multiple critical warnings including “Drive system error,” “Electrical system not working correctly,” and inability to start or move the vehicle. The vehicle was towed to the dealership on February 5, 2026 for repair. I have now been informed by both Volkswagen and the dealership that they have been unable to identify or implement a repair for these issues. Despite this, they plan to return the vehicle to me without performing any substantive repairs. I have been told that diagnostic fault codes have been cleared and that the vehicle is now considered “safe” to drive. However, no root cause has been identified, and no repairs have been made to correct the underlying defects that led to loss of power, system failures, and complete inoperability. The issues previously reported remain unresolved and include: Loss of power while driving Dashboard and infotainment displays going blank while driving Vehicle shifting into park unexpectedly Cruise control activating without driver input Charging system failures preventing reliable charging Repeated warnings indicating unsafe oper

NHTSA complaint #11729274 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact stated that while charging the vehicle at a charging station, the charging port started smoking. Upon removing the charger, the contact became aware of a loose pin and melted plastic. The vehicle was driven to a dealer, but the dealer declined to service the vehicle without providing a reason for declining to service the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 42,000.

NHTSA complaint #11726713 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

My car failed to connect/stay connected to a charger. When a successful charge started, within 5 minutes , my dash lit up with warning messages to stop moving the car. Place car in park. Battery needs to be replaced. My car was in park at the time. Then the charging session ended and wouldn't reconnect. My car wouldn't start either. Leaving me stranded at the charging station . I called for towing service for which I was charged $122.88 for the tow. Then $479 for a new 12v battery. This didn't fix the issue. My car has been at Hawk since then waiting for a main battery. This is an unreasonable amount of time.

NHTSA complaint #11726757 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Claim submitted to VW Customer Care on March 8, 2026. Current problems cited include: Doors malfunctioning; vehicle difficult to start and power off; steering and braking warnings; complete loss of power steering; compromised performance in significant lag between accelerator depression and vehicle response; electrical malfunction alerts (17+); numerous dashboard warnings; distressing repetitive whining sound (not mechanical); persistent underperformance regarding vehicle range. On March 10, vehicle was towed to commence inspection at Bay Ridge Volkswagen Service & Parts – [XXX] . Further evidence of vehicle issues provided as accompaniment to VW Customer Care Claim via: [XXX] This current March 2026 concern follows on multiple service visits and loss of vehicle usage during April–August 2025 claims process. During this time, Brooklyn Volkswagen Service (now permanently closed) conducted an evaluation of the car, including documented video evidence of issues with the car – even beyond those which were the original cause for my concerns (e.g. they cited degradation of cables and wiring within the car’s hood due to their being made of edible soy wrappings). Link provided: [XXX] . Vehicle was ultimately released back to me with unresolved repairs (citing backorder of parts amongst other concerns that VW would not consent to resolving related to compromised bumper electronics) and interim repair offered to resolve compromise to vehicle airbag systems. The primary use of this vehicle is in transportation of my children. It is patently unsafe to drive. Given that the vehicle is subject to a federal safety recall without an available remedy I have requested a prompt determination of the vehicle repurchase / lease buy‑back and compensation for loss of use and incurred costs to support alternative transportation requirements until resolution under this claim. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11724748 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am submitting a safety complaint regarding my 2023 Volkswagen ID.4 AWD Pro S, VIN [XXX] , which is subject to Manufacturer Recall No. 93EA / NHTSA Recall No. 26V030, issued on January 21, 2026. According to the recall, in rare circumstances, the high-voltage battery modules may experience thermal propagation, possibly resulting in a vehicle fire. The recall further states that customers may experience loss of range and/or performance if the recall condition exists in the vehicle. The stated safety risk is that the vehicle may catch fire due to battery-related thermal propagation. I brought the vehicle to an authorized Volkswagen dealership for diagnosis and warranty/recall repair after learning of the recall. However, nearly two months after the recall was issued, the remedy is still not available. As a result, I remain in possession of and am expected to continue using a vehicle that is subject to a serious fire-related safety recall, without any available repair to correct the defect. This creates an ongoing safety concern. I do not feel safe continuing to drive or park the vehicle because of the possibility of a battery fire. My concern is heightened as warmer weather approaches, because heat may increase battery-related fire risks. Even if the event is described as rare, a fire risk involving a high-voltage battery is serious and presents an unacceptable safety concern for me as the driver and for others around the vehicle. The manufacturer has acknowledged the defect through the recall, but has not made a timely remedy available. I am asking NHTSA to note that consumers are being left without a repair for a serious recalled safety defect for an extended period of time. Vehicle information: •Year/Make/Model: 2023 Volkswagen ID.4 AWD Pro S •VIN: [XXX] •Purchase/Lease Type: Leased •Delivery Date: December 7, 2023 •Recall Number: Volkswagen 93EA / NHTSA 26V030 I presented the vehicle to for repair, but no remedy is available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C

NHTSA complaint #11723971 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The instrument panel in my car went completely dark, leaving me without any knowledge of my speed. This is a massive safety risk. I am taking it to the dealership tomorrow, but there are no issues that came up when this failed, it just failed to boot correctly, and nothing I could do would bring it back.

NHTSA complaint #11722378 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. In addition, a message to take the vehicle to the dealer was displayed. The contact stated that the failure occurred while the vehicle was charged to 90–100 percent. The contact stated that the vehicle did not drive safely and did not charge properly. The vehicle was taken to the dealer; however, the vehicle had not yet been inspected. The contact received notification of NHTSA Campaign Number: 26V030000 (Electrical System); however, the part to do the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.

NHTSA complaint #11721681 — an unverified report by a vehicle owner.