325 of the 1,779 complaints filed about the Volkswagen ID.4 are about the driver-assist systems — 18% of everything owners reported. The worst model year for it is 2023.
325
Complaints
18%
Share of all complaints
96
Crashes
0
Fires
BACK OVER PREVENTION: WARNINGS
In the process of parking, vehicle was stopped in the parking spot and vehicle suddenly accelerated to a high speed and crashed into a brick column. Air bags did go off. The warning sound and diagram that indicates you may have gotten too close to the curb in front did not go off. Police were called and inspected the vehicle before it was towed.
NHTSA complaint #11753759 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
NHTSA complaint #11752981 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden acceleration while parking in my garage. Very low speed,then sudden “explosive “ acceleration smashing the front end and garage contents
NHTSA complaint #11752981 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
7/14/26 my wife attempted to park our 2023 VW ID.4 Pro S AWD. She pulled into the spot with two hands on the steering wheel, her foot off of the accelerator, with the car being slowed by regenerative braking, and the car suddenly accelerated and crashed through a fence and hit a cement barrier. The air bags did not deploy. After the accident that most likely totaled the car, my wife's foot was on the brake. The two challenges we noted were 1. The car should have not accelerated on its own and 2. The air bags should have deployed given the violence of this crash.
NHTSA complaint #11750458 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
1. My tires are half recommended pressure on ALL tires yet yet the automatic monitoring system does not record any abnormality. This is a dangerous system because it tells me everything is ok when it is not. This is on all four tires. 2. When backing up with a trailer the car slams on the brakes as it thinks someone is there and you can’t always turn it off. There is an X you hit to turn off but if you forget…. Sometimes the X doesn’t appear and you have to shift forward then reverse then forward then reverse to get the X to appear and so you can back up without brakes slamming on. Hard to use bike rack because of this.
NHTSA complaint #11748918 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While attempting to park in my driveway, the vehicle experienced a complete loss of braking. The brake pedal did not stop the vehicle, and pressing the electronic parking brake switch had no effect. The vehicle continued forward and crashed through my closed garage door. The only reason it stopped was because it struck another vehicle parked inside my garage. That impact pushed the parked vehicle into my garage refrigerator, which then damaged the drywall on the garage wall adjacent to my bedroom. None of the safety systems functioned as expected. The parking sensors did not activate, there were no proximity warnings, and the automatic emergency braking system did not engage. After the crash, I exited the vehicle, but it remained powered on instead of shutting down automatically. It only turned off after I got back into the vehicle and exited multiple times. This incident involved a total loss of hydraulic and regenerative braking, an unresponsive electronic parking brake switch, failure of the parking sensors and automatic emergency braking, and failure of the high-voltage shutdown sequence upon driver exit, resulting in a structural collision. The vehicle has been towed to the dealership and is available for inspection. I am awaiting the dealership's diagnosis and have also reported the incident to my insurance company. No warning lights or messages appeared before the failure. This malfunction created a serious safety hazard and could have resulted in severe injury or death if anyone had been in the vehicle's path.
NHTSA complaint #11748156 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am reporting a potential safety-related defect in my 2023 Volkswagen ID.4 AWD Pro involving GPS location, SOS/Car-Net/connected services, and driver-assistance availability. The vehicle has repeatedly shown an incorrect GPS location. Authorized VW dealers documented related SOS/connected-services concerns, including “no green light,” “no satellites seen,” an open TAC/Techline case, and no completed verified repair. On a later visit, the dealer documented that there was still no Techline update and no fault codes present for this issue. I have been advised to wait for Volkswagen/Techline/Connected Services because the issue may require a future software, backend, or OTA update. However, the vehicle remains unrepaired while the GPS/SOS/connected-services condition continues. The absence of fault codes may mean the vehicle is not recording a conventional hardware diagnostic trouble code, but the problem is still present. My concern is not merely an infotainment inconvenience. The issue may affect the vehicle’s ability to determine or report its location, the status of SOS/connected services, and the availability of Travel Assist/adaptive cruise-related functions. I did not activate the SOS emergency button as a test because I did not want to initiate a false emergency call. I cannot determine whether this is caused by hardware, software, backend systems, module firmware, or a combination of factors. I also cannot determine whether other vehicles are affected. I am submitting this complaint so NHTSA can review whether this GPS/SOS/connected-services condition warrants further safety review.
NHTSA complaint #11747763 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
I am reporting a potential safety-related defect in my 2023 Volkswagen ID.4 AWD Pro involving GPS location, SOS/Car-Net/connected services, and driver-assistance availability. The vehicle has repeatedly shown an incorrect GPS location. Authorized VW dealers documented related SOS/connected-services concerns, including “no green light,” “no satellites seen,” an open TAC/Techline case, and no completed verified repair. On a later visit, the dealer documented that there was still no Techline update and no fault codes present for this issue. I have been advised to wait for Volkswagen/Techline/Connected Services because the issue may require a future software, backend, or OTA update. However, the vehicle remains unrepaired while the GPS/SOS/connected-services condition continues. The absence of fault codes may mean the vehicle is not recording a conventional hardware diagnostic trouble code, but the problem is still present. My concern is not merely an infotainment inconvenience. The issue may affect the vehicle’s ability to determine or report its location, the status of SOS/connected services, and the availability of Travel Assist/adaptive cruise-related functions. I did not activate the SOS emergency button as a test because I did not want to initiate a false emergency call. I cannot determine whether this is caused by hardware, software, backend systems, module firmware, or a combination of factors. I also cannot determine whether other vehicles are affected. I am submitting this complaint so NHTSA can review whether this GPS/SOS/connected-services condition warrants further safety review.
NHTSA complaint #11747763 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
Pulled into a parking space with foot on the brake and accelerator pedal. The vehicle sped forward, pushing a car parked in front of me into the driveway, just missing another vehicle
NHTSA complaint #11745270 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Pulled into a parking space with foot on the brake and accelerator pedal. The vehicle sped forward, pushing a car parked in front of me into the driveway, just missing another vehicle
NHTSA complaint #11745270 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving very slow in a subdivision to enter a driveway my car suddenly accelerated and the peal went down. I steered to the right to avoid hitting the garage door and the car crashed against the wall at the side of the garage door. The distance between the curve and the house in very short. The friend I was visiting was by the door and the neighbor right in front of the house witnessed all. My wife was in the passenger side. By coincidence the lady across the street that saw the incident came running towards us point at the car and screaming :"those cars have a sensor problem". I made the claim to insurance and open a case with VW USA. VW USA sent a technician to the shop and concluded that the pedal was pushed all the way down and therefore it was my fault. My take is it was the adaptive cruise control that was triggered the cruise control (which by the way I NEVER USE) when I was turning right to enter the driveway at very low speed. There was no lights indicating malfunction prior to the incident. I was very concerned that I could have hit either my friend or any other person near the house. When I came back home I googled by "VW ID.4 sudden acceleration" and saw many many incidents with ID.4 and other models using adaptative cruise control.
NHTSA complaint #11744412 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While reversing out of a parking space, my 2021 Volkswagen ID.4 automatically braked and stopped abruptly. Immediately afterward, the vehicle accelerated forward unexpectedly. I pressed the brake pedal, but the vehicle did not respond and crashed into a retaining wall. A forensic analysis of the vehicle’s event data showed the accelerator was at 100% and the vehicle was traveling approximately 22 mph at impact. The airbags deployed, the vehicle was totaled, and both occupants sustained injuries. I believe the vehicle experienced a serious malfunction involving the braking and acceleration systems.
NHTSA complaint #11739175 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Gps module is non functioning after software update 3.8.11 Gps module consistently shows wrong location and speed in addition to constantly pinging the driver visually and audibly which distracts the driver and covers the main display with a message that it is unavailable. It also affects the semi autonomous driving function, making it randomly brake and behave erratically because it doesng know where it is. This will cause an accident. Consistently showing hundreds of miles off and has been reported by other users as being an issue VW is aware of but refuses to address.
NHTSA complaint #11738778 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
Gps module is non functioning after software update 3.8.11 Gps module consistently shows wrong location and speed in addition to constantly pinging the driver visually and audibly which distracts the driver and covers the main display with a message that it is unavailable. It also affects the semi autonomous driving function, making it randomly brake and behave erratically because it doesng know where it is. This will cause an accident. Consistently showing hundreds of miles off and has been reported by other users as being an issue VW is aware of but refuses to address.
NHTSA complaint #11738778 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
While entering a parking lot at a low speed, with my foot already firmly applied to the brake due to the close proximity of a parking space, the vehicle suddenly accelerated on its own unexpectedly. Despite continuous pressure on the brake pedal, the vehicle proceeded forward, struck another parked vehicle, and continued moving for approximately two additional seconds before coming to a stop on its own. Additionally, no forward collision/crash warning alert was activated prior to impact, and the airbags did not deploy during the collision.
NHTSA complaint #11738431 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
While entering a parking lot at a low speed, with my foot already firmly applied to the brake due to the close proximity of a parking space, the vehicle suddenly accelerated on its own unexpectedly. Despite continuous pressure on the brake pedal, the vehicle proceeded forward, struck another parked vehicle, and continued moving for approximately two additional seconds before coming to a stop on its own. Additionally, no forward collision/crash warning alert was activated prior to impact, and the airbags did not deploy during the collision.
NHTSA complaint #11738431 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
On 5 separate occasions the vehicle locked up the brakes while at highway speeds. Nothing around to trigger any systems
NHTSA complaint #11737810 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.
NHTSA complaint #11736787 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
When I was backing from a parking space, another car drove behind mine and the car's maneuvering braking kicked in and decelerated the vehicle. When I stepped on the brake, the car then accelerated backwards and caused me to collide with the crossing vehicle.
NHTSA complaint #11736787 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
UNKNOWN -- I was turning 90 deg from the street into my 30' driveway, going very slow as usual with foot on brake pedal to slow further before entering the garage (the door had just finished lifting). But as I was straightening the steering coming out of turn, the car suddenly accelerated, brakes and steering both were unresponsive and the car smashed into the garage. Slowed further by the impact, the car caromed into the garage stairs smashing them to pieces before coming to rest against the rear garage wall after I hit the OFF button (it's an EV). There was no alert from the onboard systems of a pending crash and the air bags did NOT deploy. I was uninjured. Posting my accident on a social media owners group, other owners have had similar experience of the electronics going out while driving. The car remains at a 45 deg angle inside the garage now 6 days later awaiting the insurance company to come and extricate it for their assessment of the damage to the car.
NHTSA complaint #11734381 — an unverified report by a vehicle owner.