50 of the 243 complaints about the 2022 Volkswagen ID.4 are about the driver-assist systems — 21% of everything reported for this model year. Half of the failures with a mileage on record happened before 5,000 miles.
50
Complaints
13
Crashes
0
Fires
6
Injuries
Filed with NHTSA, in their own words.
FORWARD COLLISION AVOIDANCE: WARNINGS
On 5 separate occasions the vehicle locked up the brakes while at highway speeds. Nothing around to trigger any systems
NHTSA complaint #11737810 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I brought my car to the Volkswagen garage because there was a problem with the software, mainly the GPS was off. The location shown was 1 mile away. After 10 days in the garage, I asked if I could take it back and the case remained open because the problem was not resolved. I was pulling back my car in front of the house to unload groceries and it did not stop, damaged the garage door. Several people complained about this problem on the web, when the car is in reverse, and it seems that a software update can fix it.
NHTSA complaint #11731353 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
I brought my car to the Volkswagen garage because there was a problem with the software, mainly the GPS was off. The location shown was 1 mile away. After 10 days in the garage, I asked if I could take it back and the case remained open because the problem was not resolved. I was pulling back my car in front of the house to unload groceries and it did not stop, damaged the garage door. Several people complained about this problem on the web, when the car is in reverse, and it seems that a software update can fix it.
NHTSA complaint #11731353 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a speed limit (e.g., 40 mph), but the faulty GPS overrides it with incorrect map data (e.g., 25 mph). This causes the vehicle to unexpectedly and dangerously decelerate while in active traffic. Emergency Service Failure: The eCall (Emergency Call) system is reporting the wrong location. In the event of a serious crash, emergency responders would be directed to a location miles away from the actual accident site. My dealer provided written documentation (attached) stating there is 'NO FIX' currently for 2021-2023 models, as they are hardware-locked to a failing Verizon-based data protocol that VW has not patched. The manufacturer has acknowledged the defect but offers no remedy for this safety-critical system.
NHTSA complaint #11705922 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1. I still can't make sense of what exactly malfunctioned at my car accident on 9/26/2025 but I have reported to the Volkswagen Customer Service on 9/27/2025 and they couldn't give me a precise answer and told me they will have to research and call me back yesterday - 9/30/2025 but I haven't got a call as of this writing. It basically activated something that accelerated suddenly the car and it is like someone took control over the car causing me to crash with 2 cars in front of me. Yes, it is available for inspection. 2. I don't feel safe anymore with that car and also I am terrified that innocent people's lives will be put at risk. 3. I have seen some articles around the internet with the same experience that I had and it looks like Volkswagen has a law suit about it. 4. No, but I have reported to 911 and my insurance. 5. No, there's no any warning on the car dashboard before this incident happened.
NHTSA complaint #11690745 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic cruise control failed and disengage with a sudden braking. After that the following warnings appear: Front assist has limited availability, rear traffic is currently not available, proximity sensors malfunctioning. I took the vehicle to service and diagnostic suggested the replacement of brake booster. Service department recommended a replacement a cost of $2,800 as the vehicle is out of warranty (more than 50K miles), I paid $295 for diagnostic. I currently don't have the funds for repair. Failure of braking system is a serious matter. I am not sure if I should continue driving this car, unfortunately I need it to go to work.
NHTSA complaint #11681717 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The automatic cruise control failed and disengage with a sudden braking. After that the following warnings appear: Front assist has limited availability, rear traffic is currently not available, proximity sensors malfunctioning. I took the vehicle to service and diagnostic suggested the replacement of brake booster. Service department recommended a replacement a cost of $2,800 as the vehicle is out of warranty (more than 50K miles), I paid $295 for diagnostic. I currently don't have the funds for repair. Failure of braking system is a serious matter. I am not sure if I should continue driving this car, unfortunately I need it to go to work.
NHTSA complaint #11681717 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
My Volkswagen ID 4 Dashboard display constantly gets rebooted in his black while I’m driving. I had the same issue last year, but in that issue, even though speedometer was not visible, Fortunately, I’m not Seeing a black screen Behind steering wheel But the main console gets constantly rebooted and all black, CarPlay does not work and it’s a big distraction when when I’m driving and a big safety risk, My calls get constantly dropped, and The entire center dashboard just keeps getting rebooted every two seconds and flickers
NHTSA complaint #11675237 — an unverified report by a vehicle owner.
LANE DEPARTURE: WARNING
My Volkswagen ID 4 Dashboard display constantly gets rebooted in his black while I’m driving. I had the same issue last year, but in that issue, even though speedometer was not visible, Fortunately, I’m not Seeing a black screen Behind steering wheel But the main console gets constantly rebooted and all black, CarPlay does not work and it’s a big distraction when when I’m driving and a big safety risk, My calls get constantly dropped, and The entire center dashboard just keeps getting rebooted every two seconds and flickers
NHTSA complaint #11675237 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
I use this car for work daily, see patients in their homes. The driver door won’t locked, for 2 consecutive days and this is not the first time incident. Whenever this happens, I notify the dealer but they said VW does not have repair/solution to it yet. So, the car’s safety features (emergency braking, lane departure assist, adaptive cruise control and etc) are not functional. This makes it dangerous for us/drivers. Because the door is unlocked and car is running, it sends signals/sounds warning the door is unlocked. It is terrifying driving the car while it’s raining. I am unsure if the car will suddenly stop. Also, the anti-fog doesn’t work unless I turn on the heater which reduces my mileage. I can barely see the road when it’s pouring rain. The car doesn’t charge to its usual 200 miles at 80% (recommended), only charging 180 miles at 90%. Hope you can help me please as I am the bread winner in the family. We do not have extra budget to get another car. Our old 2010 Prius is only good in town, not in major highways. If something happens to me due to this car’s manufacturing faults, my husband and child will be left destitute and end up homeless. Thank you for your assistance.
NHTSA complaint #11651201 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was turning into a parking spot in front of the entry doors to a Sheetz convenience store. I was slowing down, and had gotten halfway into the space. All of a sudden, the car surged forward, went over the curb and hit the bollard in front of the parking space. It was hit with such force that the bollard bent and went under our car. My memory is that I was pressing on the brake very hard, once the acceleration started. My husband was in the car with me and can attest to all that I have stated. If that bollard had not been there, and stopped my car, I feel certain that my car would have crashed into the store, seriously injuring (or killing) us and those inside the store. We are planning to report the accident to Volkswagen, and to request that they test the "black box" inside the car, to see if they can find out what went wrong. I have spoken to someone in the Sheetz corporate office , and she told me that they have a video recording of the event. She said she observed my car entering the parking space very slowly, and that the car suddenly accelerated. She is planning to provide that video to State Farm Insurance, our insurance company. Unfortunately, I did not take pictures, myself, of the damage to the front of the car. But we will be requesting that the collision repair shop take pictures before the car gets dismantled for repair. We do not recall hearing any warning signals of the impending crash, and certainly did not experience any emergency braking. The airbags did not deploy.
NHTSA complaint #11646763 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
I was parking the car in a parking lot. I turned left into the lot and then turned right into a spot and then decided to switch to the adjacent spot (also requiring me to turn right) to provide me with more room to park and leave the car. As I turned into the spot the car suddenly accelerated forward. I tried pushing the brakes and the car continued to accelerate and hit two fences. No indication of a collision by car, no engagement of the automatic emergency braking. No recognition of the car that there was a fence in front. No automatic braking/warning lamps. The vehicle was inspected only by the insurance agent and body shop for repair.
NHTSA complaint #11643371 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was parking the car in a parking lot. I turned left into the lot and then turned right into a spot and then decided to switch to the adjacent spot (also requiring me to turn right) to provide me with more room to park and leave the car. As I turned into the spot the car suddenly accelerated forward. I tried pushing the brakes and the car continued to accelerate and hit two fences. No indication of a collision by car, no engagement of the automatic emergency braking. No recognition of the car that there was a fence in front. No automatic braking/warning lamps. The vehicle was inspected only by the insurance agent and body shop for repair.
NHTSA complaint #11643371 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that the instrument panel was blank. The contact restarted the vehicle for the instrument panel to function as needed. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The manufacturer denied a buyback option for the vehicle. The failure mileage was approximately 16,600. VIN tool confirms parts not available.
NHTSA complaint #11625001 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Was coming to stopped traffic, suddenly car accelerated quickly and rear ended car in front, which then hit 2 cars in front. Event data recorder showed the acceleration; not sure what happened. Car has haptic button for adaptive cruise control and ? Engaged on resume button left side of steering wheel. VW says not a manufacturing defect. Fortunately no injuries - air bags did not deploy.
NHTSA complaint #11625016 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The door locks failed again on the same door that had opened while in motion in December of 2023. This time the door failed to open when trying to exit the car. Also while driving it kept clicking inside as it was trying to open while vehicle was in motion. This occurred Mid September 2024. Also the ADAS system failed while driving and car wanted to steer on wrong way had to fight with the steering. This was also addressed in 2023. This car had all recalled done related to doors and had two failures in less then a year. This car is a safety risk to people. I have documentation to support all these findings.
NHTSA complaint #11623745 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen ID.4. The contact stated that the vehicle was hard to charge. The vehicle failed to charge after placing on the charger. There was an abnormal burning smell detected. While driving 60-70 MPH, the screen became inoperable. While driving, the screen went blank but then illuminated as designed. The contact rebooted the computer and the computer reset. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer suggested to the contact that an electrician check the house. The electrician confirmed the electrical outlets were working as designed. The failure mileage was approximately 10,000. VIN tool confirms parts not available.
NHTSA complaint #11623128 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the instrument cluster and the back-up camera display started rebooting independently, after starting the vehicle. The contact stated that the failure was intermittent but became a recurring failure for more than a year. The contact had not made the manufacturer aware of the failure. The failure mileage was approximately 500. VIN tool confirms parts not available.
NHTSA complaint #11608899 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 35 MPH, the center display went black and then turned white while rebooting. The radio had been replaced by the dealer; however, while driving approximately 35 MPH, the center counsel went black, while dashboard display went white. The vehicle was returned to the dealer and a hard reset was performed; however, the failure reoccurred. The failure had occurred approximately 2 to 3 times after the radio was replaced. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 5,000. VIN tool confirms parts not available.
NHTSA complaint #11606023 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
NHTSA complaint #11605013 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On 5/13/2023, I drove using adaptive cruise control (ACC). I traveled approximately 9 miles without issues and turned left into a parking lot. Upon turning, the break was engaged and which canceled the cruise control. I do not recall the exact speed it was set but it was over 50mph. I drive my VW ID.4 in B mode which is brake energy recuperation mode and brakes the car as soon as the foot is lifted from the accelerator. In the parking lot, I was driving at a slow rate of speed because it was a Saturday morning and there were lots of kids going to the Jui Jitsu gym and dance studio which was my destination. While navigating at this slow speed, I typical lift my foot off of the accelerator rather than tapping the brakes as it is an effective method in the B driving mode. I was turning right into a spot, my foot was on the accelerator because there is not coasting in this mode to turn into the spot. As I was turning the wheel hard to the right, my hand grazed the capacitive controls of the ACC and resumed the cruise control causing my car to suddenly accelerate at the previously set speed into the curbing. As mentioned, my foot was on the accelerator as I was pulling into the spot. When the car crashed into the sidewalk the impact caused my foot to depress further on the accelerator which caused a secondary impact into a support pillar further on the sidewalk. Fortunately, the pillar was there, otherwise, I would have crashed through the yoga studio directly behind the pillar which had a full class going. I also narrowly missed a father and son walking on the sidewalk to Jui Jitsu. I notifed VW and they analyzed the black box but claimed the accident to be my fault since the accelerator pedal was engaged, and I did not break until after impact. I do not dispute that.
NHTSA complaint #11604686 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen ID.4. The contact stated that there was a message to update the software displayed. The contact stated that while driving at slow speeds, the vehicle came to a complete stop. While driving at various speeds, the camera and the infotainment screen were inoperable. The vehicle failed to start as needed. While the vehicle was idling, all the doors were locked, with the contact holding a key fob. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electric System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
NHTSA complaint #11603223 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
While driving on the rt 84 near Hartford CT on July 13th the screen for the car went black and was not usable for some time until it restarted/reset, during this period there was no access to ADAS settings and the parking camera and sensors would not have been usable. This disruptive crash also makes for a dangerous situation where navigation guidance is suddenly no longer available.
NHTSA complaint #11602388 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
While driving on the rt 84 near Hartford CT on July 13th the screen for the car went black and was not usable for some time until it restarted/reset, during this period there was no access to ADAS settings and the parking camera and sensors would not have been usable. This disruptive crash also makes for a dangerous situation where navigation guidance is suddenly no longer available.
NHTSA complaint #11602388 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11592041 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11592041 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11592041 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
No forward collisions warning prior crash. No emergency braking as the car can't sense the car in front. No post automatic braking after initial impact to prevent second damage like Volkswagen advertised.
NHTSA complaint #11588248 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
No forward collisions warning prior crash. No emergency braking as the car can't sense the car in front. No post automatic braking after initial impact to prevent second damage like Volkswagen advertised.
NHTSA complaint #11588248 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is a repetitive intermittent issue. The ACC will engage without any command to do so. I have been to the dealer several times, but they have not been able to duplicate the issue. Because I never know when this will occur, I drive with caution. When I realize this is happening, of course I brake, and the ACC disengages as it should. These incidents are somewhat hazardous, as I am expecting to slow down, and I don't. I am certain that I do NOT in any way engage the ACC or press the "set" button on my steering wheel.
NHTSA complaint #11585489 — an unverified report by a vehicle owner.