23 of the
249 complaints about the 2016 Volkswagen Jetta are about the
braking system — 9% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
35,558 miles.
I tried to stop my car and the brake pedal went completely to the floor and did not stop at all. There were no warning lights on, I keep my brakes and car well maintained. My car hit the rear of another car because the brakes failed to engage when I pushed the pedal down. My car which is the vw jetta was totaled in the accident. My insurance company GEICO has the car sitting at copart and it should be able to be inspected. I know the 2015-2016 vw Jetta had a recall for brake failure due to brake vacuum pump.But my 2016 doesn’t have any recalls on it. The police officer inspected the brakes at the scene.
NHTSA complaint #11728910 — an unverified report by a vehicle owner.
at 87,000 milesHialeah, FL
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2016 Volkswagen Jetta. The contact stated that while accelerating from idling, the vehicle jolted with the check engine, ABS, and Tire Pressure Monitoring System warning lights illuminated. Additionally, while driving approximately 40-45 MPH, the vehicle began decelerating to approximately 30 MPH. The contact pulled to the side of the road and inspected the vehicle but could not identify the cause of the failure. The vehicle was driven, and the contact became aware that several unknown warning lights were illuminated. After waiting for a while, the electrical power returned but the vehicle failed to start. The vehicle was towed to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The mechanic suggested that the transmission might be the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 87,000.
NHTSA complaint #11562561 — an unverified report by a vehicle owner.
Sunnyvale, CA
SERVICE BRAKES
Emergency brake handle button came off, rendering the emergency brake not functional.
NHTSA complaint #11530050 — an unverified report by a vehicle owner.
at 88,887 milesSanta ANA, CA
SERVICE BRAKES
IN APRIL 1 2021 I WAS DRIVING FROM HOME TO MY JOB IN DCH TUSTIN ACURA DELAR IS 10 MIN DRIVE WHEN I TAKE THE EXIT OF FREEWAY I PRESS THE BRAKE PEDAL AND THE CAR DON'T BRAKE , THE PEDAL GO ALL WAY DOWN AND THE CAR DON'T STOP , A TECHNICIAN SAID THAT IS A PROBLEM WHIT THE MASTER CYLINDER . WHAT CAN I DO NOW?.
NHTSA complaint #11406055 — an unverified report by a vehicle owner.
at 62,140 milesLongwood, FLCrash1 injured
SERVICE BRAKES
MY DAUGHTER WAS INVOLVED IN A MVA IN WHICH SHE SLAMMED ON HER BRAKES AND THE BRAKES LOCKED ON HER. SHE HIT THE REAR OF THE OTHER VEHICLE. SHE WAS GOING ROUGHLY 25-30 MPH. SHE WAS ROUGHLY 30-40 FEET AWAY FROM THE OTHER VEHICLE WHEN THE BRAKES WERE APPLIED. HER AIRBAGS DID NOT DEPLOY WHICH CONSIDERING THE AMOUNT OF DAMAGE DONE TO HER CAR IS ROUGHLY $6500. I RESEARCHED BOTH ISSUES AND IT SEEMS TO BE A COMMON PROBLEM IN THE VW JETTA.
NHTSA complaint #11268347 — an unverified report by a vehicle owner.
at 34,100 milesNorth Chesterfield, VA
SERVICE BRAKES
I JUST BOUGHT MY JETTA A WEEK AGO AND AS I DRIVING I'M NOTICING THE CAR TAKES AT LEAST A GOOD 5 SECONDS TO ACCELERATE AND WHEN IT DOES ACCELERATE IT TAKES OFF ALSO WHEN I HIT THE BRAKES THEY DON'T WORK I DON'T BELIEVE A CAR WITH 34,000 MILES SHOULD BE HAVING THESE UNSAFE PROBLEMS I'M ALMOST SCARED TO DRIVE THE CAR
NHTSA complaint #11266051 — an unverified report by a vehicle owner.
at 69,000 milesStewart, FL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED IN THE MIDDLE OF TRAFFIC. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE TIRE PRESSURE, SKID, AND ABS WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALLACE VOLKSWAGEN (2805 SE FEDERAL HWY, STUART, FL 34994, (772) 219-0007) WHERE IT WAS DIAGNOSED THAT A NEW WHEEL SPEED SENSOR NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ANOTHER WHEEL SPEED SENSOR NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 69,000.
NHTSA complaint #11244395 — an unverified report by a vehicle owner.
at 55,765 milesBayville, NJCrash
SERVICE BRAKES
"BRAKE FAILURE" SON WAS DRIVING VEHICLE IN STOP AND GO TRAFFIC. THE CAR IN FRONT OF HIM STARTED TO GO HE SLOWLY FOLLOWED. HE WAS GOING ABOUT 10-15MPH, AND THE TRUCK IN FRONT OF HIM SLAMMED ON BRAKES SUDDENLY. WHEN CAUSED HIM TO HAVE TO BRAKE. WHEN HE HIT THE BRAKES HE HEARD A BOOM ( SOUNDED LIKE A TIN CAN CRUSHING) AND THE CONTINUED TO SLIDE INTO THE TOYOTA TACOMA IN FRONT OF HIM. THE JETTA IS A TOTAL LOSS.
NHTSA complaint #11242906 — an unverified report by a vehicle owner.
at 78,000 milesFT Laudedale, FL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE CONTACT TOOK THE VEHICLE TO GUNTHER VOLKSWAGEN OF COCONUT CREEK (4300 FL-7, COCONUT CREEK, FL 33073) FOR A SOFTWARE UPDATE PER NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES HYDRAULIC). THE CONTACT WAS ADVISED BY THE MECHANIC THAT THE OIL CONSUMPTION ON THE VEHICLE WAS HIGH AND METAL SHAVINGS WERE FOUND INSIDE THE OIL RESERVOIR. THE VEHICLE WAS NOT REPAIRED FOR THE METAL SHAVINGS. THE CONTACT ALSO STATED THAT AFTER THE SOFTWARE UPDATE WAS PERFORMED THE "ECM" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #11219429 — an unverified report by a vehicle owner.
at 3,000 milesHershey, PA
SERVICE BRAKES
THE VIN NUMBER FOR MY CAR IS NOT INCLUDED IN THE RECALL TO UPDATE THE SOFTWARE THAT AFFECTS THE BRAKE BOOSTER. SINCE ABOUT 2 WEEKS AFTER PURCHASING THE CAR IT STARTED TO TRIGGER THE CHECK ENGINE LIGHT.
NHTSA complaint #11166111 — an unverified report by a vehicle owner.
at 60,500 milesGaithersburg, MDCrash
SERVICE BRAKES
TODAY (NOV14, 2018) WHEN I BRAKED TO AVOID RUNNING INTO A BRAKING CAR IN FRONT OF ME, THE CAR DIDN'T SEEM TO REDUCE SPEED AT ALL. IT RESULTED IN A CRASH THAT DEPLOYED 5 AIR BAGS OF MY CAR. THE SAME CAR HAD A SIMILAR ACCIDENT IN WHICH BRAKE DIDN'T WORK ON MARCH 7, 2018.
NHTSA complaint #11151631 — an unverified report by a vehicle owner.
at 38,000 milesRichmond, CACrash2 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND HEARD A LOUD BOOM SOUND. THE CONTACT'S VEHICLE SUDDENLY ACCELERATED TO APPROXIMATELY 45 MPH AND REAR ENDED THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED AND THE INSURANCE COMPANY DECLARED IT A TOTAL LOSS. THE DRIVER WAS SLIGHTLY INJURED ALONG WITH THE DRIVER OF THE OTHER VEHICLE, BUT NEITHER MOTORIST RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT'S VEHICLE WAS KEPT BY THE INSURANCE COMPANY FROM JULY TO OCTOBER 2018 BECAUSE THEY COULD NOT LOCATE THE VEHICLE IN THE SALVAGE YARD. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY COULD NOT ASSIST UNTIL THEY HEARD FROM THE INSURANCE COMPANY. THE DEALER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 38,000.
NHTSA complaint #11140601 — an unverified report by a vehicle owner.
at 31,300 milesBoynton Beach, FL
SERVICE BRAKES
WAS TRAVELING AT A SLOW RATE OF SPEED PREPARING TO PARK CAR WITH FOOT ON BREAK. WHEN SUDDENLY CAR ACCELERATED WELL MY FOOT WAS ON THE BREAK AND HOPED THE CURB. CAR WOULD NOT STOP AND HAD TO USE THE E BRAKE.
NHTSA complaint #11120217 — an unverified report by a vehicle owner.
at 4,000 milesRichmond, CACrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE ACCELERATED AND STRUCK THE REAR OF ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED MINOR INJURIES TO THE RIGHT KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONDITION OF THE OCCUPANTS IN THE OTHER VEHICLE WERE UNKNOWN. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A TOW LOT WHERE IT WAS DEEMED DESTROYED. THE DEALER (HANLEES HILLTOP TOYOTA, 3233 AUTO PLZ, RICHMOND, CA 94806, (510)-243-2020) WAS CONTACTED, BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 4,000.
NHTSA complaint #11111965 — an unverified report by a vehicle owner.
at 3,999 milesRichmond, CACrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNED A 2016 VOLKSWAGEN JETTA. WHILE DRIVING AT A SLOW SPEED WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT THE VEHICLE ACCELERATED FROM 3 MPH TO 40 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, THE DRIVER OF THE OTHER VEHICLE SUSTAINED A WHIPLASH. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,999.
NHTSA complaint #11111646 — an unverified report by a vehicle owner.
at 37,017 milesGranite BAY, CA
SERVICE BRAKES
I BELIEVE MY CAR IS THE RESULT OF A RECENT SERIES OF BAD STORMS TO HIT THIS COUNTRY AND MY CAR. I BELIEVE MY CAR IS A FLOOD-CAR THAT HAS BEEN VERY WELL CLEANED INSIDE AND OUT, AND CLEANED SO WELL THAT THE TITLE GOT A GOOD WASH, KNOWN IN THE INDUSTRY AS TITLE-WASHING. I BOUGHT THIS CAR BECAUSE IT CARRIED A GUARANTEE MAKING IT A CERTIFIED USED CAR. A CAR THAT CARRIES A CERTIFIED USED TITLE OF CONDITION THEN ONE WOULD EXPECT NOTHING LESS THAN PERFECTION. HOW I CAME TO KNOW ABOUT THE POSSIBILITY OF A FLOOD-CAR WAS THERE WAS WHAT LOOKED LIKE RIVER GRAVEL DEEP IN THE CARS DOOR SEAL AND THERE WAS A CLEAR WATER-LINE BEHIND WHERE THE MOVING PART OF THE STEERING-WHEEL ATTACHED TO THE CAR. NOW I'M UNSURE IF Y'ALL ARE ABLE TO HELP ME WITH THIS SITUATION, EVEN IF IT'S TO STEER ME IN THE RIGHT DIRECTION TO FIND RESOLUTION TO MY FLOOD-CAR ISSUE. I REALLY WANT ALL MY MONEY BACK AND START ALL OVER WITH SOMETHING LESS PRONE TO FLOOD WATERS.
NHTSA complaint #11056312 — an unverified report by a vehicle owner.
West Hollywood, CA
SERVICE BRAKES
THE REAR BRAKES CREATE A SUBSTANTIAL RESIDUE THAT IS NOTICEABLE OVER THE SIDE OF THE VEHICLE AFTER EACH DRIVE. THE REAR BRAKES SQEAK AND SEEM TO BE WORN FROM THE GRINDING SOUND YET THE DISCS LOOK FINE. THE BRAKES DEFINITELY ARE FAULTY AND THE VEHICLE ONLY HAS 17K ON IT. I HAVE ALSO GIVEN GONE THROUGH A TIRE AND SOON NEED TO REPAIR ANOTHER ONE FROM SIDE WALL DAMAGE AND IT IS AT THE SAME CONTACT POINT THAT THE WHEELS COME TO MEET THE OUTER TIRE. IT IS SLICING INTO THE TIRE BECAUSE OF HOW IT LAYS ON THE TIRE. SO THESE ALL MAY BE RELATED BUT THE REAR TIRES ARE NOT RIGHT. I HAVE A 1.8 SEL 17'ALLOY WHEELS WITH ALL/SEASON TIRES. THE SOUNDS COMENRANDOMLY BUT NOT WHEN BREAKING IN AN INCLINE OR FROM FAST SPEEDS.
NHTSA complaint #11054810 — an unverified report by a vehicle owner.
Ormond Beach, FMCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE THE CONTACT'S SON WAS DRIVING 50 MPH, HE ATTEMPTED TO MAKE A RIGHT TURN AND LOST CONTROL OF THE STEERING WHEEL. WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND QUICKLY. AS A RESULT, THE CONTACT'S SON HAD TO USE THE PARKING BRAKE TO STOP THE VEHICLE, WHICH RESULTED IN THE VEHICLE SPINNING OUT OF CONTROL AND CRASHING INTO A LAMP POST. AS A RESULT, THE FRONT RIGHT FENDER WAS DAMAGED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (TOYOTA COLLISION CENTER, 966 INTERNATIONAL SPEEDWAY BLVD, (386) 947-7800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #11002408 — an unverified report by a vehicle owner.
at 12,200 milesST Petersburg, FLCrash
SERVICE BRAKES
I DROVE INTO A PARKING LOT 27MARCH 2017 AND PROCEEDED TO PARK MY JETTA IN A PARKING SPOT HOWEVER, AS I WAS DOING SO THE CAR ACCELERATED FORWARD AND LEAPED THE CURB. I STEPPED ON THE BRAKE BUT THE CAR WOULD NOT STOP UNTIL IT HIT 2 VEHICLES WITH MY FOOT PRESSING THE BRAKE PEDAL AND AS THE CAR IMPACTED THE OTHER CARS.
NHTSA complaint #10970152 — an unverified report by a vehicle owner.
at 7 milesFremont, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHEN THE BRAKE PEDAL WAS APPLIED, IT TRAVELED TO THE FLOORBOARD SEVERAL TIMES WITHOUT WARNING. IN ADDITION, THERE WAS A STRONG VIBRATION COMING FROM THE BRAKING SYSTEM WHEN THE BRAKE PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES TO INSPECT THE BRAKES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE BRAKE MASTER CYLINDER FAILED. THE CONTACT WAS NOT AWARE OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD RESPOND BACK TO THE CONTACT WITHIN A SPECIFIC TIME FRAME. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER, BUT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE DIAGNOSED AND REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 7.
NHTSA complaint #10906423 — an unverified report by a vehicle owner.
NEW Rochelle, NY
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. THE VEHICLE WAS SLOT TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE BRAKES WERE ALSO SLOW TO RESPOND WHEN APPLIED, WHICH CAUSED THE CONTACT TO APPLY FORCE TO THE BRAKE PEDAL. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AFTER CHECKING THE BRAKE SYSTEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10899158 — an unverified report by a vehicle owner.
at 383 milesCambridge, MA
SERVICE BRAKES
I JUST PURCHASED A 2016 VW JETTA S 1.4 GASOLINE TURBO ENGINE ON 3/5/16. IT HAS UNDER 400 MILES ON IT WITH LIGHT DRIVING. THE CHECK ENGINE LIGHT CAME ON WITHIN A WEEK OF PURCHASE AND WAS TAKEN TO VW DEALER SERVICE IMMEDIATELY. I WAS TOLD ISSUE WAS "DEFECTIVE BRAKE VACUUM AND RELAY". THERE IS CURRENTLY AN NHTSA OPEN RECALL (23R1) THAT APPLIES TO THE 1.8 AND 2.0 TURBO GASOLINE ENGINE, BUT IT SHOULD CLEARLY INCLUDE THE 1.4 TURBO GAS ENGINE. THIS IS A MAJOR, SAFETY CRITICAL ISSUE TO SELL A CAR WITH. BRAKE FAILURE COULD LIKELY LEAD TO FATALITIES DRIVING IN EITHER HIGHWAY OR CITY CONDITIONS THE JETTA 1.4 TURBO GAS ENGINE MODEL SHOULD BE INCLUDED WITH RECALL 23R1, NHTSA CAMPAIGN NUMBER: 15V705000 I FEEL FORTUNATE THAT I WAS NOT DRIVING THE CAR TO EXPERIENCE BRAKE FAILURE, COLLISION OR DEATH. THIS IS COMPLETELY UNACCEPTABLE IN A NEW CAR AND HAS CAUSED ME TO LOSE FAITH IN THE SAFETY OF THE VEHICLE.
NHTSA complaint #10850418 — an unverified report by a vehicle owner.
at 500 milesAnderson, IN
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN JETTA. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE WITHOUT WARNING. ALSO, THE VEHICLE VEERED TO THE RIGHT AND EMITTED AN ABNORMAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE PADS AND PERFORMED AN ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND VERIFIED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500.
NHTSA complaint #10811646 — an unverified report by a vehicle owner.