150 of the
772 complaints about the 2002 Volkswagen Passat are about the
engine — 19% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
59,250 miles.
F
150
Complaints
2
Crashes
22
Fires
3
Injuries
Exactly what failed
Engine AND Engine Cooling
5637.3%
Engine
4530.0%
Engine
138.7%
Gasoline
96.0%
Turbo/Supercharger
64.0%
Exhaust System
42.7%
Emission Control
42.7%
Cooling System
42.7%
FAN
32.0%
Manifold/Header/Muffler/Tail Pipe
21.3%
Engine & Cooling across every Volkswagen Passat year
WHEN IT RAINS THE CAR GETS FLOODED CAUSING THE WHOLE WIRING SYSTEM THROUGH THE CAR TO GET DAMAGE. THE CAR WILL SUDDENLY LOSE POWER AND DIE AS YOUR DRIVING. SEEMS TO HAPPEN. WHEN ON HIGHWAY MOST. THE CAR WILL NOT START OR CRANK. I'VE HAD TO VACUUM THE FLOOR BOARDS AND TRUNK, SEARCH FOR DAMAGED WIRES, CHANGE RELAYS AS WELL AS CAMSHAFT POSITION SENSOR, AND FUEL PUMP.AS WELL AS SENSORS. TRYING TO GET IT RUNNING AGAIN. ALSO THE TRANSMISSION JERKS VERY HARD WHEN TRYING TO GO INTO REVERSE AND MOST OF THE TIME IN SLIPS OUT OF GEAR WITHIN1OR 2 SECONDS.
NHTSA complaint #11180192 — an unverified report by a vehicle owner.
Menomonie, WI
ENGINE
LOW OIL PRESSURE LIGHT CAME ON FOR THE FIRST TIME AND NOW ENGINE MAKES A TICKING NOISE. THERE WAS A RECALL FOR THIS ISSUE. NOW I'M STUCK WITH A CAR I CAN'T GET FIXED. FOR AN ISSUE THAT HAD A LAW SUIT.
NHTSA complaint #10851998 — an unverified report by a vehicle owner.
at 116,470 milesWhittier, CA
ENGINE
I STARTED MY CAR AND PROCEEDED TO DRIVE DOWN AROUND CITY STREETS FOR ABOUT 5 MINUTES. I WAS GOING SPEED LIMIT(25-30 MPH) DURING A COOL NIGHT(60*F). I STOPPED AT A RED LIGHT AND THEN MY TEMPERATURE GAUGE SPIKED(CAR WAS SLIGHTLY BELOW NORMAL TEMPERATURE PRIOR(190*F; ACCORDING TO GAUGE); THIS GAUGE SPIKE WAS FOLLOWED BY A BATTERY INDICATOR LIGHT WHICH SIMULTANEOUSLY CUT OFF MY ENGINE. MY CAR BECAME IMMOBILE AND I LOST BRAKE AND STEERING FUNCTION. HOWEVER, MY RADIO AND CAR LIGHTS STILL WORKED! LUCKILY THERE WAS NO SURROUNDING CARS AND MY PARKING BRAKE WAS FUNCTIONAL. I THEN TURNED OFF THE CAR, WAITED A FEW MINUTES AND ATTEMPTED TO TURN OVER THE ENGINE ONCE MORE. IT DID START HOWEVER I AM WORRIED THIS MAY HAPPEN AGAIN UNDER LESS FORGIVING CIRCUMSTANCES.
NHTSA complaint #10825523 — an unverified report by a vehicle owner.
at 183,000 milesTopanga, CAFire
ENGINE
VEHICLE WAS IN MOTION, DRIVING UPHILL. NEEDLE ON THERMOSTAT GAUGE SUDDENLY PERKED REALLY FAST TOWARDS HOT. ENGINE LIGHT WENT ON. VEHICLE WAS DRIVEN TO SIDE OF ROAD AND ENGINE WAS SHUT OFF. SMOKE WAS COMING OUT OF FRONT OF ENGINE. DRIVER STEPPED OUT OF CAR. WHILE INSPECTING THE FRONT OF THE CAR, THE DRIVER SAW FLICKERING FLAMES UNDER RIGHT SIDE OF ENGINE (AS SEEN FROM INSIDE). DRIVER TOOK SLEEPING CHILD OUT OF CAR SEAT AND STEPPED AWAY FROM CAR. CAR WAS ENGULFED IN FIRE WITHIN MINUTES AND COMPLETELY BURNT UP.
NHTSA complaint #10808937 — an unverified report by a vehicle owner.
at 172,808 milesHayward, CAFire
ENGINE
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 25 MPH, AN EXTREMELY LOUD NOISE EMITTED FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND LARGE FLAMES IGNITED UNDERNEATH THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT THE FIRE ORIGINATED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 172,808.
NHTSA complaint #10767523 — an unverified report by a vehicle owner.
at 125,000 milesBenson Ciyt, WA
ENGINE
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE VEHICLE HAD AN ISSUE ACCELERATING AFTER SLOWING DOWN. THE VEHICLE FAILED TO PICK UP SPEED WHILE DRIVING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #10683218 — an unverified report by a vehicle owner.
at 185,611 milesCenter, CO
ENGINE
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,611.
NHTSA complaint #10667078 — an unverified report by a vehicle owner.
at 125,000 milesHemet, CA
ENGINE
I WAS DRIVING THE CAR ABOUT 30 MINUTES PRIOR TO INCIDENT TRAVELING AT APPROXIMATELY 45 MPH WITH MY CHILD IN THE CAR AND WITHOUT WARNING OF ANY KIND MY CAR SHUTS OFF AND I ALMOST GOT REAR ENDED . I WAS ABLE TO COAST TO THE SIDE OF THE ROAD PUT THE VEHICLE IN PARK TRIED STARTING THE VEHICLE AND IT STARTED RIGHT AWAY . I DROVE VEHICLE HOME WITHOUT INCIDENT . I TOOK THE VEHICLE TO A MECHANIC AND THEY COULDN'T FIND A PROBLEM NO ENGINE CODES WHERE PRESENT . I DROVE THE VEHICLE FOR A WEEK AND THIS SAME SCENARIO PLAYED OUT AGAIN I WASN'T DRIVING THE CAR ANY FURTHER AT THIS POINT BECAUSE AGAIN I HAD MY CHILD IN THE CAR AND AGAIN ALSO GOT REAR ENDED . HAD IT TOWED TO A DIFFERENT MECHANIC AND THEY TO WERE UNABLE TO FIND ANY ENGINE CODES OR PROBLEMS . I HAD MY BOYFRIEND DRIVE THE CAR HOME AND IT STALLED ON HIM AT A RED LIGHT . CAR WOULDN'T RESTART SO HE HAD TO PUSH THE VEHICLE ACROSS A LANE OF TRAFFIC TO THE SHOULDER OF THE ROAD . WHEN THE CAR COOLED DOWN FOR 2 HOURS IT RESTARTED AND DROVE FINE NO CHECK ENGINE LIGHT OR CODES PRESENT .. AFTER A MONTH OF HEADACHES WITH THE CAR WE DISCOVERS IT WAS A FAULTY ENGINE SPEED SENSOR THIS IS A VERY DANGEROUS PART TO FAIL WITHOUT WARNING LEAVING THE CAR POWERLESS IF THIS HAPPENED ON THE FREEWAY I WOULDN'T HAVE BEEN SO LUCKY I IMAGINE.
NHTSA complaint #10664459 — an unverified report by a vehicle owner.
at 47,397 milesUrbandale, IA
ENGINE AND ENGINE COOLING
DECEMBER 30, 2011, THE ENGINE EMISSIONS LIGHT CAME ON. IN ADDITION, THE BRAKES WERE SLOW TO RESPOND, ESPECIALLY IN QUICK RESPONSE SITUATIONS, I.E. TRAFFIC LIGHT. I TOOK THE CAR TO PEP BOYS FOR A DIAGNOSTIC ON BRAKES/EMISSION. THEY SAID THERE WERE NO PROBLEMS. COST $100. FEBRUARY 10, 2012, THE ENGINE EMISSION LIGHT CAME ON AND THE BRAKES WERE SLOW TO RESPOND ESPECIALLY IN QUICK RESPONSE SITUATIONS, I.E. TRAFFIC LIGHT. I TOOK THE CAR TO A VW DEALER/REPAIR SHOP. THEY REPLACED THE FRONT BRAKE ROTORS AND PADS AND CHANGED THE BRAKE FLUID. I STILL EXPERIENCED THE BRAKE PROBLEM DURING COLD WEATHER (BELOW 15 DEGREES AND WIND CHILL). VW SUGGESTED BRINGING THE CAR IN WHEN THE TEMPERATURE WAS THE SAME AS THE TEMPERATURE THAT I EXPERIENCED THE BRAKE PROBLEM. UNFORTUNATELY IT WAS MARCH AND THERE WERE NO FURTHER COLD DAYS. I BEGAN TO THINK THE CAR WAS A WARM WEATHER VEHICLE. COST $776. DECEMBER 14, 2012, THE VW DEALER/REPAIR SHOP REPLACED THE REAR BRAKE ROTORS AND PADS. COST $377. DECEMBER 26, 2013, THE ENGINE EMISSION LIGHT CAME ON AND THE BRAKES WERE SLOW TO RESPOND, ESPECIALLY IN QUICK RESPONSE SITUATIONS, I.E. TRAFFIC LIGHT. I TOOK THE CAR TO A VW DEALER/REPAIR SHOP. THEY REPLACED HOSE AND VALVE TO CORRECT A VACUUM LEAK (VALVE STUCK). THEY REPLACED THE BRAKE FLUID. COST $376. JANUARY 8, 2014, THE BRAKES WERE SLOW TO RESPOND. I HAD TO USE THE HAND BRAKE TO STOP. I CALLED TO HAVE THE CAR TOWED TO VW DEALER/REPAIR SHOP. THE TOW DRIVER STATED IT WAS A BOOSTER PROBLEM. THE VW DEALER/REPAIR SHOP REPLACED BRAKE BOOSTER AND BRAKE FLUID. COST $848. IN ADDITION TO THE BRAKE PROBLEMS, THE BELLY PAN (BELLY SHIELD, SKID PLATE, LOWER ENGINE COVER) CAME OFF TWICE WHILE DRIVING ON MAJOR HIGHWAYS ON APRIL 21, 2012 AND APRIL 12, 2014. I HAD TO PULL OVER AND POP THE PAN BACK UP. I TOOK THE CAR TO VW DEALER/REPAIR SHOPS TO HAVE IT REATTACHED. NO COST.
NHTSA complaint #10583913 — an unverified report by a vehicle owner.
at 135,525 milesWest Warwick, RI
ENGINE
WHILE DRIVING HOME ON A SNOWY DAY WAS GOING UP A STEEP HILL CAUSING THE CAR TO SLIDE SIDE TO SIDE HAD TO TRY AND EASE UP THE HILL, WHICH INTERN RAISED HE RPM UP AND THE "STOP OIL PRESSURE LIGHT &TURN OFF ENGINE" LIGHT CAME ON AFTER RESEARCHING IT SEEMS TO BE A SLUDGE ISSUE AND IS GOING TO BE COSTLY REPAIR AND WOULD MOST LIKELY HAVE THE SAME ISSUE. WOULD LIKE TO KNOW WHAT I CAN DO ON THIS ISSUE THE CAR HAS BEEN MAINTAINED USING SYNTHETIC OIL ON ALL OIL CHANGES SINCE PURCHASED DID PURCHASE USED BUT ACCORDING TO THE CAR FAX AND AFTER CONTACTING THE DEALERS THAT SERVICE THE VEHICLE IT HAS ALWAYS HAD SYNTHETIC.
NHTSA complaint #10564891 — an unverified report by a vehicle owner.
at 134,000 milesSAN Diego, CAFire
ENGINE
MY CAR WAS TURNED OFF AND PARKED WHEN I ENTERED A CONVENIENCE STORE. NO SMOKE FROM UNDERNEATH THE HOOD OR ANY SIGN OF TROUBLE WHEN I ENTERED THE STORE. I EXITED THE STORE APPROXIMATELY 3 MINUTES AFTER ENTERING, AND THERE WAS A LARGE AMOUNT OF SMOKE BELLOWING FROM UNDER THE HOOD. SOMETHING UNDER THE HOOD HAD CAUGHT FIRE. THE FIRE ULTIMATELY GREW LARGE ENOUGH WHERE A STANDARD FIRE EXTINGUISHER COULD NOT PUT OUT THE FLAME AND A FIREFIGHTERS WERE REQUIRED. THE ENGINE WAS DAMAGED BEYOND REPAIR. THE FIREFIGHTERS ON THE SCENE AND A MECHANIC AFTERWARDS COULD NOT DETERMINE THE CAUSE OF THE FIRE, BUT BELIEVED THAT IT WAS LIKELY MECHANICAL OF SOME SORT.
NHTSA complaint #10564284 — an unverified report by a vehicle owner.
at 128,800 milesWest Milford, NJ
ENGINE
IN AUGUST OF 2013, WHILE BACKING OUT OF A DRIVEWAY, I EXPERIENCED A TOTAL LOSS OF BRAKING. AFTER EXAMINING THE CAR, I DISCOVERED THAT THE PLENUM THAT HOLDS THE BATTERY AND BRAKE BOOSTER WAS NEARLY FILLED WITH RAIN WATER. IT WAS NECESSARY FOR ME TO REMOVE ONE OF THE DUCK-BILLED DRAIN PLUGS IN THE PLENUM AS ALL WERE CLOGGED WITH DEBRIS, PREVENTING WATER FROM DRAINING OUT. THE FLOODED PLENUM APPEARS TO HAVE RESULTED IN WATER BEING DRAWN THROUGH THE VACUUM LINES WHEN ATTEMPTING TO BRAKE. THIS, IN TURN, CAUSED A SIGNIFICANT AMOUNT OF WATER TO BE DRAWN INTO THE CRANKCASE. WATER WAS ALSO DRAWN INTO THE CYLINDERS RESULTING IN MISFIRING. AFTER REMOVING AT LEAST ONE DRAIN PLUG IN THE PLENUM FOR PROPER DRAINAGE, AND DOUBLE FLUSHING THE CONTAMINATED OIL IN THE CRANKCASE, I EXPERIENCED NO FURTHER BRAKING PROBLEMS UNTIL FREEZING WEATHER IN NOVEMBER 2013. IN NOVEMBER, WHILE BRAKING NEAR THE BOTTOM OF A HILL, I AGAIN EXPERIENCED A HARD PEDAL WITH NO DEPRESSION AND ALMOST NO BRAKING ABILITY, RESULTING IN THE CAR GOING INTO THE INTERSECTION BEFORE FULLY STOPPING. THE CAR WAS TOWED TO THE VOLKSWAGEN DEALERSHIP FOR REPAIR. TWO WEEKS LATER, THERE WAS AGAIN THE SYMPTOM OF A HARD PEDAL? WITH NO DEPRESSION AND NEAR LOSS OF ALL BRAKING. THE CAR WAS AGAIN RETURNED TO THE VOLKSWAGEN DEALERSHIP FOR REPAIR. THIS TIME, THE VACUUM BOOSTER, THE VACUUM PIPES, AND THEIR RELATED ITEMS WERE REPLACED. AS NOTED IN THE DEALERSHIP INVOICE, EVIDENCE OF WATER WAS FOUND IN THE REPLACED VACUUM BOOSTER. THE DEALERSHIP ACKNOWLEDGED THAT THE PLENUM HAD A SIGNIFICANT HIGH-WATER POLLEN LINE, INDICATING FLOODING OF THE PLENUM. IT WAS BELIEVED BY THEIR SERVICE DEPARTMENT STAFF THAT THE BRAKE FAILURES IN NOVEMBER AND DECEMBER 2013 WERE LIKELY THE RESULT OF RESIDUAL WATER FREEZING IN THE VACUUM BOOSTER, CAUSING THE BOOSTER TO BE INOPERATIVE. ALSO, THE IGNITION COILS WERE REPLACED. UPDATED 01/30/14 THE CONSUMER STATED THE INSUFFICIENT FIX DURING THE 2008 CAMPAIGN DID NOT RESOLVE THE PROBLEM. IT ALLOWED FOR CONTINUED FLOODING OF THE PLENUM COMPARTMENT A
NHTSA complaint #10560909 — an unverified report by a vehicle owner.
at 120,345 milesAustin, TXFire
ENGINE
MY DAUGHTER PULLED INTO OUR NEIGHBORHOOD AND NOTICED A FAINT ODOR OF SMOKE. SHE PULLED INTO OUR GARAGE, GOT OUT OF THE CAR AND SAW SMOKE COMING FROM THE HOOD. SHE OPENED THE HOOD AND SAW FLAMES ON THE PASSENGER SIDE OF THE ENGINE BLOCK. SHE WENT TO GET THE FIRE EXTINGUISHER AND UPON HER RETURN THE FLAME WAS OUT AND THE SMOKE SUBSIDED. I HAVE INSPECTED THE AREA AND I CAN'T IDENTIFY SIGNIFICANT DAMAGE FROM THE FIRE. I JUST LEARNED OF A RECENT INVESTIGATION BY NHTSA INTO MY2002 VW PASSAT FOR ENGINE FIRES CAUSED BY A FAULTY IGNITION COIL (NHTSA ACTION NUMBER EA11002 - REPORTED INITIAL AS PE10-027).
NHTSA complaint #10462798 — an unverified report by a vehicle owner.
at 102,000 milesChicago, IL
ENGINE
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. SHE WAS ABLE TO RESTART THE VEHICLE AFTER 45 MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED THE REAR CATALYTIC CONVERTOR BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 102,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10460185 — an unverified report by a vehicle owner.
at 152,000 milesPhiladelphia, PA
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE ENGINE POWER BEGAN TO SIGNIFICANTLY REDUCE DURING ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE UPWARD AND DOWNWARD OXYGEN SENSORS WERE REPLACED. THE MALFUNCTION PERSISTED AFTER THE REPAIR WAS PERFORMED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
NHTSA complaint #10454653 — an unverified report by a vehicle owner.
at 68,000 milesLong Beach, CA
ENGINE AND ENGINE COOLING
THE VEHICLE HAS A SAFETY ISSUE AS I CANNOT SEE WHEN I PUT THE HEATER ON. THE WINDSHIELD BECOMES COMPLETELY COVERED WITH STEAM. I HAVE ALMOST CRASHED 5 TIMES ALREADY. HELP!
NHTSA complaint #10447359 — an unverified report by a vehicle owner.
at 129,125 milesPascoag, RI
ENGINE AND ENGINE COOLING:COOLING SYSTEM
HEATER CORE LET GO AND CREATED A UNCONTROLLABLE FOG IN THE INSIDE OF THE CAR.TRIED TO GET TO SIDE OF THE ROAD AND ALMOST HIT A TRUCK BECAUSE I COULDN'T SEE. SMOKE(OR STEAM) WAS POURING FROM THE CAR EVEN AFTER I STOPPED PLUS THE FACT THAT I INHALED THE COOLANT FUMES.
NHTSA complaint #10437779 — an unverified report by a vehicle owner.
at 62,000 milesMalaga, WAFire
ENGINE AND ENGINE COOLING
IGNITION COILS CAUGHT FIRE WHILE DRIVING. MECHANIC STATES THAT THEY "CATCH FIRE ALL THE TIME".
NHTSA complaint #10425618 — an unverified report by a vehicle owner.
at 121,791 milesLisle, IL
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EMISSION RELATED ISSUES, SECONDARY AIR PUMP AND COMBI VALVE FOR 2002 VOLKSWAGEN PASSAT. THEY ARE INSTALLED IN A SPOT WHERE THEY ARE EXPOSED TO MOISTURE RESULTING IN A FAILURE.
NHTSA complaint #10392632 — an unverified report by a vehicle owner.
Arlington, VA
ENGINE AND ENGINE COOLING
MY COMPLAINT IS MORE GENERAL IN NATURE. I PURCHASED A 2002 VOLKSWAGEN PASSAT IN 2001. THIS WAS THE FIRST CAR I PURCHASED BRAND NEW. AS I THINK BACK OVER THE TIME THAT I'VE HAD THIS VEHICLE AND READING THE COMPLAINTS THAT HAVE BEEN LOGGED IN ON THIS SITE, I CAN'T HELP BUT THINK THAT VOLKSWAGEN SHOULD OFFER SOME TYPE OF SUBSTANTIAL "HARDSHIP" REIMBURSEMENT BESIDES REPAIRS AND SUCH. IN THE TIME THAT I'VE HAD THIS VEHICLE, I'VE HAD THE FOLLOWING INCIDENTS OCCUR: 1. HAVE A CONTROL UNIT REPLACED (HORN NOT WORKING, UNABLE TO ROLL DOWN WINDOWS, ETC..) 2. REPLACE IGNITION COIL (STOP MOTOR STATUS LIGHT COMING ON AS I'M DRIVING IN THE MIDST OF TRAFFIC) 3. HAD UNDERSHIELD FALL FORWARD AS I WAS DRIVING ON THE STATE HIGHWAY, PRETTY MUCH SCOOPING UP POTENTIAL DEBRIS FROM THE ROADWAY SURFACE. 4. DAMAGE TO ENGINE FROM OIL SLUDGE AND OIL PUMP REPLACEMENT NO LESS THAN THREE TIMES. (STOP MOTOR LIGHT AGAIN) 5. INTERIOR OF CAR FLOODED AND FROZEN OVER FROM SUNROOF FLAW AND ELECTRONICS ARE AFFECTED... JUST ON MERITS OF BEING ABLE TO PROVIDE PROOF OF OWNERSHIP OF THE VEHICLE AND SHOWING THAT THESE SERVICES WERE INDEED RENDERED AT A VOLKSWAGEN AUTHORIZED REPAIR FACILITY, I BELIEVE THAT AT MINIMUM, VOLKSWAGEN SHOULD AGREE TO REIMBURSE ALL EXPENSES, NO QUESTIONS ASKED. IT'S BECOME CLEAR THAT THE QUALITY OF THESE VEHICLES WAS SUBSTANTIALLY SUB-PAR AND POORLY DESIGNED ALL THINGS CONSIDERED. THE CAR IS CURRENTLY IN MY PARENTS DRIVEWAY, AS THE LAST TIME THE OIL PUMP WENT CAUSED SO MANY ISSUES THAT I ENDED UP NOT BEING ABLE TO DRIVE THE CAR (LIVE AND WORK OUT OF STATE NOW AND REGISTRATION EXPIRED THE SAME MONTH THE PUMP WENT THEN COULDN'T AFFORD INSURANCE AFTER REPAIRS). TO ADD INSULT TO INJURY, I DIDN'T RECEIVE THE CLAIM NOTICE ABOUT FIXING THE SUNROOF ISSUE UNTIL A YEAR LATER, AS IT WENT TO MY OLD ADDRESS AND NOW IT'S TOO LATE TO EVEN FILE THE CLAIM. ALL I WANT IS HAVE A RELIABLE CAR TO OPERATE WITHOUT WORRYING ABOUT IF I'M GONNA HAVE SKIP LUNCH BECAUSE I SPENT ALL MY MONEY ON REPAIRS.
NHTSA complaint #10386525 — an unverified report by a vehicle owner.
Santa Rosa, CA
ENGINE AND ENGINE COOLING
IN 2002, I BOUGHT MY PASSAT NEW. AT THE END OF DECEMBER 2010, THE STOP OIL LIGHT CAME ON. TWO WEEKS LATER, A RECALL LETTER ARRIVED. I DROVE TO PASADENA AND BACK TO NORTHERN CALIFORNIA FEBRUARY 2011. AFTER A LITTLE MALFUNCTION ON THE FREEWAY IN LIVERMORE, I PULLED INTO A GAS STATION AND THE PASSAT STARTED TO SOUND LIKE A DIESEL ENGINE. TOWED TO DUBLIN VW. THEY SAY THE ENGINE IS FRIED AND A NEW ONE WOULD COST $6800. ALL THIS DUE TO OIL SLUDGE ISSUE.
NHTSA complaint #10383027 — an unverified report by a vehicle owner.
at 94,000 milesNorfolk, VAFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 30 MPH THE CONTACT NOTICED THAT THE VEHICLE LOST POWER. HE SMELLED A BURNING ODOR, AND NOTICED SMOKE RELEASING FROM THE VENTS. WITHIN MOMENTS THE GLOVE COMPARTMENT AREA WAS ON FIRE. THE VEHICLE WILL BE TOWED TO THE DEALER. A FIRE REPORT WAS FILED. THE FAILURE AND THE CURRENT MILEAGE AS 94,000.
NHTSA complaint #10382707 — an unverified report by a vehicle owner.
at 80,000 milesLouisville, KY
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT WAS DRIVING APPROXIMATELY 25-30 MPH WHEN HE HEARD A NOISE COMING FROM THE ENGINE AND THE VEHICLE IMMEDIATELY BEGAN TO LOSE POWER. AFTER DRIVING AN ADDITIONAL TWO MILES, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO HIS RESIDENCE ABD WAS NEITHER INSPECTED NOR REPAIRED FOR THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10381169 — an unverified report by a vehicle owner.
at 140,000 milesOverland Park, KSFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY LOST POWER. THERE WERE NO WARNING LIGHTS PRIOR TO THE FAILURE. THE VEHICLE BEGAN EMITTING SMOKE AND WAS TOWED. THE VEHICLE WAS DESTROYED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #10379983 — an unverified report by a vehicle owner.
Markham, 00
ENGINE AND ENGINE COOLING:ENGINE
I HAD A 2002 VW PASSAT WITH 1.8T ENGINE. ITS ORIGINAL ENGINE WAS DEAD DUE TO OIL SLUDGE 3 YEARS AGO; AND ITS REPLACED ENGINE WAS DEAD TODAY AGAIN. I THINK VOLKSWAGEN SHOULD PAY BACK MY MONEY, ABOUT $6000, FOR REPLACING 2 ENGINES; AND RECALL THIS ENGINE IMMEDIATELY.
NHTSA complaint #10372345 — an unverified report by a vehicle owner.
at 103,000 milesNorth Logan, UTFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT SMELLED A STRONG BURNING ODOR OF PLASTIC AND PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE. THE FRONT OF THE VEHICLE ERUPTED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THERE WAS NO INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.
NHTSA complaint #10363544 — an unverified report by a vehicle owner.
at 100,000 milesLumberton, TX
ENGINE AND ENGINE COOLING
THE 2002 VOLKSWAGEN PASSAT HAS GIVEN A LOT OF PEOPLE PROBLEMS. I CALLED THE DEALERSHIP AND SPOKE TO THEM ABOUT THE PROBLEM WITH THE "STOP MOTOR OIL PRESSURE". THEIR EXACT WORDS TO ME WERE" THEY COULDN'T DO ANYTHING, BUT IT WAS A PROBLEM WITH THE CAR. IT IS A FILTER IN THE ENGINE THAT KEEPS GETTING CLOGGED, AND THERE ISN'T ANYTHING THEY CAN DO." I TOLD THEM THAT I NEEDED MY CAR AND THERE HAS TO BE SOMETHING, THAT CARS ARE CATCHING ON FIRE. THEY SAID THAT I COULD GET AN ENGINE FLUSH EVERY COUPLE MONTHS. NOTHING CAN BE DONE TO REPAIR THE PROBLEM BY ME. THE VOLKSWAGEN CORP. NEEDS TO FIX THE PROBLEM THEY MESSED UP TO BEGIN WITH. THANK YOU
NHTSA complaint #10353617 — an unverified report by a vehicle owner.
at 72,000 milesWinchester, MAFire
ENGINE AND ENGINE COOLING
2002 PASSAT ENGINE FIRE. CAR BEGAN TO SHOW CEL WHILE BEING DRIVEN ON INTERSTATE. LEFT INTERSTATE AND DROVE TOWARD HOME (APPROX 5 MILES). LIGHT SMOKE SMELL PULLED OVER 1/2 MILE FROM HOME SHUT CAR OFF. SMOKE INCREASED CALLED 911. WITHIN 3 MINUTES FLAMES APPEARED AT DASHBOARD. WITHIN 10 MINUTES CAR WAS COMPLETELY IN FLAMES.
NHTSA complaint #10347225 — an unverified report by a vehicle owner.
Pearl River, NY
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN PASSAT. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH, A WARNING CHIME SOUNDED INSIDE OF THE VEHICLE WITH A "STOP" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. ALSO, THE "OIL PRESSURE" AND "TURN OFF ENGINE" WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON TWO DIFFERENT OCCASIONS FOR THE IDENTICAL FAILURES. THE TECHNICIAN INFORMED THAT THE FAILURES WERE CONTRIBUTED TO AN OIL SLUDGE BUILDUP. THE VEHICLE HAD REPAIRS PERFORMED RELATED TO THE IDENTICAL FAILURES TWO YEARS AGO. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10345705 — an unverified report by a vehicle owner.
at 57,000 milesST. Petersburg, FL
ENGINE AND ENGINE COOLING
TL-THE DRIVER OWNS A 2002 VOLKSWAGEN PASSAT GLX. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE ENGINE LIGHT CAME ON. THE VEHICLE WAS DRIVEN TO THERE DESTINATION AND THE VEHICLE WAS CHECKED BY A LOCAL MECHANIC THE NEXT DAY. THE LOCAL MECHANIC DID A DIAGNOSTIC AND SHE WAS ADVISED THAT THE CALALTYTIC CONVERTER FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000 AND THE CURRENT MILEAGE WAS 65,000. VWB
NHTSA complaint #10339853 — an unverified report by a vehicle owner.