The infotainment system on my 2022 Volkswagen Taos began displaying a persistent "frozen software update" notification approximately six days prior to June 28, 2026. This condition disabled normal use of the radio and, most significantly, the vehicle's backup camera — a federally required safety feature. The vehicle was brought to an authorized VW dealership for a scheduled 110,000-mile service completed on June 27, 2026, with resolution of this software freeze as the primary concern. The issue remained unresolved following that visit. Prior guidance to leave the vehicle running while parked to allow the update to complete was followed with no change in the condition. The vehicle was returned to the dealership on the evening of June 28, 2026, with an additional appointment scheduled for the morning of June 30, 2026, specifically to address the unresolved defect. As of this filing, the backup camera and radio functions remain impaired due to this unresolved software failure, despite a dealer service visit.
NHTSA complaint #11757992 — an unverified report by a vehicle owner.
Seattle, WA
UNKNOWN OR OTHER
There have been multiple complaints of the mechatronics unit failing prematurely. I am facing that right now and it should be under warranty but is being challenged. So many people have mentioned the mechatronics unit failing prematurely upon research and discussion with the dealership. The car stalled on the freeway and I was unable to accelerate. It was confirmed and being worked on by the dealer. All regular maintenance has been done. “Trans in emergency mode. You can keep driving.” Showed up 5 minutes before the car stalled
NHTSA complaint #11747765 — an unverified report by a vehicle owner.
Chandler, AZ
UNKNOWN OR OTHER
The car does not accelerate when the gas is pressed. It will delay, jerk or accelerate slower than it's supposed to.
NHTSA complaint #11740205 — an unverified report by a vehicle owner.
Summerville, SC
UNKNOWN OR OTHER
The SOS module has failed. THIS MEANS AUTOMATIC NOTIFICATION OF A CRASH OR SIGNIFICANT MECHANICAL FAILURE IS NOT FUNCTIONAL. THE MODLE HAS A BATTERY THAT FAILS IS IS NOT AVAILABLE. THE ONLY SOLUTION IS REPLACEMENT OF THE MODULE AT A COST OF $600 TO $800.
NHTSA complaint #11736342 — an unverified report by a vehicle owner.
Saint Louis, MO
UNKNOWN OR OTHER
The rear camera blacks out on the dashboard. Sometimes when I start the dashboard, the thing is dark. It doesn't come on even while driving. It mainly happens with the push start option. Occasionally, I've been driving on the highway. And it'll start flashing blinking and then blackout. Also, the gear shifting to accelerate on the gas get stuck. It won't shift, it'll go into neutral mode. Even though it's since drive mode
NHTSA complaint #11716375 — an unverified report by a vehicle owner.
Draper, UT
UNKNOWN OR OTHER
I am reporting a repeated safety-related defect involving exhaust intrusion into the cabin of my 2022 Volkswagen Taos. The vehicle experienced loss of power, coolant loss, and engine warning indicators, and was serviced twice by Volkswagen Southtowne in Sandy, Utah. First Incident – Vehicle Returned as “Safe to Drive” During the first repair visit, the dealer diagnosed issues involving the manifold/exhaust area, head gasket, coolant system, and catalytic converter. After keeping the vehicle for an extended period, the dealership informed me the vehicle was “safe to drive,” although the repair was not fully completed. I relied on this representation. After the vehicle was returned to me, I began experiencing significant physical symptoms only while driving the vehicle, including nausea, dizziness, and vomiting. These symptoms occurred repeatedly during operation and would subside after leaving the vehicle. At the time, I did not understand that these symptoms were caused by exhaust entering the cabin. Second Incident – Defect Confirmed and Additional Repairs Performed Weeks later, the symptoms persisted and I returned the vehicle to the same dealership. At this second visit, the dealer reported coolant leakage and additional gasket failures. They removed the cylinder head, replaced gaskets, and performed additional exhaust-related repairs. I was provided a loaner vehicle during this extended repair. After this second repair, the symptoms while driving stopped. Safety Concern Based on the timing of symptoms, the repair records, and the resolution following the second repair, I believe that exhaust gases were entering the cabin of the vehicle during normal operation for an extended period. This created a significant safety hazard. I was repeatedly assured the vehicle was “safe to drive” when it was not. I unknowingly operated the vehicle while being exposed to exhaust fumes for several months. The condition caused physical illness, impaired my ability.
NHTSA complaint #11704557 — an unverified report by a vehicle owner.
Smithtown, NY
UNKNOWN OR OTHER
I purchased the vehicle in 2022 & in 2023 the low coolant light turned on. Now at 54k miles the low coolant light has turned on again and the head gasket is definitely leaking. I’m out of warranty because I’ve hit 54k miles. This is absolutely unacceptable for a brand new car.
NHTSA complaint #11698370 — an unverified report by a vehicle owner.
Oswego, IL
UNKNOWN OR OTHER
I am reporting serious electrical/CPU defects and dealership workmanship issues with my 2022 Volkswagen Taos. Since purchase, the vehicle has shown repeated electronic malfunctions: dash blackouts, HVAC/remote start errors, infotainment resets, and a cooling fan that ran 24+ hours after shutoff. Warning alerts are delayed or absent (no warning before head gasket failure at 42k miles; oil-level alert appeared 8 weeks after a dealer oil change; turbo underboost fault only appeared 9 months after a missing O-ring). Independent scans (AutoZone) have shown generic fault codes (ABS communication error), while Volkswagen dealerships repeatedly reported “no faults found.” Service staff told me they only read “VW codes,” ignoring generic ones that point to safety problems. Major events tied to these failures: Nov 2024: Head gasket failure at 42k miles, no warnings triggered. Aug 2025: Turbo charge pipe disconnected at highway speeds, car went into limp mode. Independent shop documented it “must have come loose or was not properly installed.” Sep 2025: EPC again; dealer found missing O-ring on intake pipe, likely from Nov 2024 repair. These failures have repeatedly stranded me in limp mode with my child in the car. The CPU’s failure to log and alert is a systemic defect. A similar delay with steering or braking could be deadly. I have raised concerns with Fox Valley Volkswagen since 2022 and sent certified letters in Sept 2025. They denied responsibility, calling each failure “unrelated.” Volkswagen of America also pushed me back to the dealer. This is not a one-off repair issue. It is a systemic CPU/electrical defect suppressing warnings until after failure, compounded by sloppy workmanship. My car is unsafe to drive. I request investigation into VW’s diagnostic practices, CPU/sensor monitoring delays, and dealer handling of safety-critical repairs. I have Service reports but I ran out of room and they couldn't be attached with the rest of the documents below.
NHTSA complaint #11690266 — an unverified report by a vehicle owner.
Crawfordville, FL
UNKNOWN OR OTHER
While driving I heard a small crack I looked up and notice where you can turn the lights on in the inside the whole unit fell out on me while driving. Almost crashed. And once we tried to put it back up it all the plastic strutted to crack.
NHTSA complaint #11689301 — an unverified report by a vehicle owner.
Plantation, FL
UNKNOWN OR OTHER
About a month ago I saw paint flaking off from about the front windscreen where the sunroof meets the body about quarter sized. The paint appeared not to hold to the body of the vehicle even though the primer was applied. A month later it's about the size of 2 credit cards and definitely the primer on the vehicle is not holding the paint and is a manufacturer defect. I reported this to the dealer but they said it's out of warrenty. Other owners with this vehicle reported the same flaking from the same area on online forums and on the news. I would like the manufacturer to fix this before rusting happens on the body of the car and more serious issues occur. It is definitely a defect with the primer or paint, I never got hit by any object while driving nor saw any paint damage prior to this when I purchased the car.
NHTSA complaint #11669100 — an unverified report by a vehicle owner.
Harrisburg, PA
UNKNOWN OR OTHER
Leaking head gasket, low coolant light came on twice.
NHTSA complaint #11663609 — an unverified report by a vehicle owner.
Needville, TX
UNKNOWN OR OTHER
Car dies/stalls while in drive when adaptive is engaged. Entertainment / navigation system has quit working despite multiple times I’ve reset. Acceleration is dangerous at times and accelerates too quickly. Also seems to be sluggish due to fuel injector issues requiring me to press gas pedal harder to maintain speed. Windows don’t always respond to button and seem to stall. Check engine light keeps coming on despite being cleared . I only have 28,000 miles.
NHTSA complaint #11658580 — an unverified report by a vehicle owner.
Hopatcong, NJ
UNKNOWN OR OTHER
Coolant warning made me pullover on highway looked online a lot of people have the same trouble of coolant going low without any visible leak.
NHTSA complaint #11654018 — an unverified report by a vehicle owner.
Smyrna, GA
UNKNOWN OR OTHER
Sunroof shattered at a red light suddenly. Outside temperature was around 50 F. Two friends had small superficial cuts. We were stopped at a red light at the city (ATL). Vehicle is been inspected and the fault is been adjudicated to an impact. Sunroof has cero impact marks nor does it have impact holes or impact point. Two main horizontal fractures can be seen at the front and back portion of the glass. Affected glass is the first motorized glass. No other impact of scratches on the car.
NHTSA complaint #11648064 — an unverified report by a vehicle owner.
Cantonment, FL
UNKNOWN OR OTHER
It’s happened 2x in owning the 22 Vw Taos. The car will start be good for about 5 seconds, then car shakes like the engines misfiring, check engine light flashes, steering does become locked a little and difficult. Once you start up again it’s fine. Happened in Nov 2024 and today 3/8/2024
NHTSA complaint #11647167 — an unverified report by a vehicle owner.
Hyannis, MA
UNKNOWN OR OTHER
Car hesitates when gas is pushed and will take off suddenly .Almost caused a accident many times vehicle is dangerous!! Some thing must be done!!
NHTSA complaint #11647182 — an unverified report by a vehicle owner.
Abilene, TX
UNKNOWN OR OTHER
The radiator was broken due to a rock hitting it while simply driving down the road out of town and wasn’t covered by warranty. My engine started overheating and has been overheating every now and then ever since now due to coolant leaking because of a head gasket leak. Oh and that’s not covered by warranty now either.
NHTSA complaint #11643526 — an unverified report by a vehicle owner.
Franklin, VT
UNKNOWN OR OTHER
I recieved an error message stating "start/stop" error.
NHTSA complaint #11639260 — an unverified report by a vehicle owner.
Henderson, NV
UNKNOWN OR OTHER
Driving uphill on the highway at 80 mph with cruise control on. I then turned the cruise control off. Vehicle lost complete engine power and could no longer accelerate. All the warning lights came on, vehicle displayed “max rpm 4000x” with little speed left on vehicle I was able to move to the shoulder of highway and park. The vehicle displayed EPC light and “Please start engine manually” after several minutes I restarted vehicle it did start but it was delayed. I resumed my commute and after getting off the highway I came to a complete stop at the stop sign and when I accelerated the vehicle felt like the brakes got slammed on and it jerked, while a vehicle was following close behind me. Extreme safety hazard
NHTSA complaint #11612944 — an unverified report by a vehicle owner.
Tillamook, OR
UNKNOWN OR OTHER
I have 44,000 miles on my 2022 VW Taos. The EPC warning light came on. Took it to VW dealership. It needed a “software update”, which was still covered under warranty
NHTSA complaint #11609086 — an unverified report by a vehicle owner.
Coraopolis, PA
UNKNOWN OR OTHER
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
NHTSA complaint #11593708 — an unverified report by a vehicle owner.
Saint Charles, IL
UNKNOWN OR OTHER
I purchased my vehicle new on 12/31/21. The vehicle currently has 19,200 miles. The coolant light went on so I took it to the VW dealership as it was due for an oil change and tire rotation soon. The dealer indicated that the head gasket is leaking internally. The parts are on back order and there is no eta. From what I have researched regarding other 2022 VW Taos owners experiences with head gasket issues, it could be 30-90 days before I get my vehicle back (which the dealership has indicated is true). There appears to be a host of other issues that people are having with their 2022 VW Taos including rear brakes wearing way too fast and other engine issues. I have no concerns with how the dealership is managing this issue, however, based on my research, I am surprised a recall has not yet been issued. I am concerned about the lifetime health of my vehicle and the issues I may to deal with after the warranty ends, if the engine is already requiring major repairs after only 2 years and less than 20,000 miles.
NHTSA complaint #11567431 — an unverified report by a vehicle owner.
Somerville, MA
UNKNOWN OR OTHER
Complete radio/gps randomly shuts off. GPS is always saying these VW are in different locations than they are.
NHTSA complaint #11566386 — an unverified report by a vehicle owner.
Waterford, MI
UNKNOWN OR OTHER
My 2022 Volkswagen Taos 4 motion around 29,000 miles November 8, 2023 overheat warning light on, call toll to dealership results of head gasket problem part wait time at least 2 months but dealership offers free loaner car, but unfortunately dealership called me on December 29th the part not available until April that I have to return my loaner car that Volkswagen not available and I have drive my own car until part come, any I purchased 5 additional bumper to bumper warranty not even qualify any free loaner car for Volkswagen bad design.
NHTSA complaint #11562666 — an unverified report by a vehicle owner.
Toa Baja, PR
UNKNOWN OR OTHER
My car suddenly shuts off even while in motion. When this happens I have to brake, put the car in Parking, press the off button, press it again to turn the car on, put the car on Drive, and the I can keep going. This is extremely dangerous, and have almost been hit several times. I don’t feel safe driving my car anymore. I brought my car to the VW dealer and they said there is nothing wrong with the car.
NHTSA complaint #11561756 — an unverified report by a vehicle owner.
Shelby, NC
UNKNOWN OR OTHER
Head gasket is leaking engine coolant. Engine coolant light stays on.
NHTSA complaint #11559640 — an unverified report by a vehicle owner.
Ringgold, GA
UNKNOWN OR OTHER
There is a serious acceleration problem. When trying to enter into traffic either turning left or right or going straight from stopped position, there is serious lag/hesitation to the vehicle accelerating. After pressing the throttle for a couple of seconds with very little movement, it will then jerk and squeal the tires. There have been many times when we have come close to being hit by this problem while pulling into traffic. I have had this vehicle back to the dealer twice. The first time they said there was no issue. The second time, I talked to the service manager (a personal friend) and he admitted there was an issue with acceleration. However, Volkswagen had no solution. No one else has looked at this vehicle. No warning lamps or lights. I have another appointment with my dealer for the latest recall and will address this with them again. Please, please, please discuss this with Volkswagen and get them to fix this issue. Other than the lag/hesitation in acceleration, I very much like this vehicle.
NHTSA complaint #11555897 — an unverified report by a vehicle owner.
Carthage, TN
UNKNOWN OR OTHER
Trying to leave work. Have to stop the car to scan my badge. Went to hit the gas and the car was off while in drive. Took me 5 minutes to get the car to turn back on. Serious safety issue that they said is only happening to the AWD but it’s also happening to the FWD and Volkswagen is not doing anything about it.
NHTSA complaint #11548781 — an unverified report by a vehicle owner.
Willis, TX
UNKNOWN OR OTHER
This car has a very dangerous lag on acceleration. You push the pedal more and more and then all of a sudden it lurches forward and it is very dangerous when turning a corner onto traffic.
NHTSA complaint #11540293 — an unverified report by a vehicle owner.
Lynbrook, NY
UNKNOWN OR OTHER
This is on going issue with VW. Every time they update the emc the car gets worse. Car has hesitation, jerking and delayed throttle response which almost got me hit 2 times when changing lanes. You depress the gas pedal and car does not going anywhere. When maintaining speed and depressing gas pedal theres no response and then all of sudden it kicks in for the speed you wanted and if not that speed you were doing it jerks, downshifts. Makes transmission go nuts sometimes. When accelerating to get on highway and you depress pedal to floor it literally spins the tires after long delay. This was demonstrated to dealer who returned vehicle stating only occasion lag tech case# 3091845. This issues are very dangerous and someone will get hurt. This has been going on since car was new. It stopped for a year and after Campaign 24IR it messed car up again.
NHTSA complaint #11539302 — an unverified report by a vehicle owner.